Customer Reviews for U-Haul Moving & Storage of Tonawanda

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Tonawanda

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Bob M.
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Customer did not leave a comment.

Jose P.
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Was charged for 4 days when only used for two. Was told they will refund me one day and the other will be for the late fee. The late fee per the contract is only $20 and the fee not refunded is $29.99. Refuses to give me the refund. Very disappointed and don't think is legal to charge me for something that i didn't use.

GORDONCLIFFORD W.
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Customer did not leave a comment.

William M.
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USB phone charger

Amos F.
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Customer did not leave a comment.

Edwin M.
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Nothing. Keep up the good work.

Keith P.
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Customer did not leave a comment.

John H.
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The owner and all of his staff are the very best. Love doing business there.

Andrew B.
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Customer did not leave a comment.

Matt W.
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Other than the cabin of the truck reeking of stale cigarettes, rest of experience was on par.

Elizabeth Z.
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Customer did not leave a comment.

Sandra P.
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Customer service is outstanding. Never had a bad experience at this facility.

Melissa W.
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Nobody likes moving & are usually stressed out before even renting the truck. When dealing with Julio you cant help but leave the store in greater spirits and a smile. Such a great guy and staff, highly recommended

Roland T.
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Can was so dirty on the outside Could barely see out the windows Film on inside of windshield so it made it even harder to see

Joseph U.
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Customer did not leave a comment.

Alejandro A.
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Excellente seevicio

Luigi L.
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Customer did not leave a comment.

Joseph L.
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Needed to rent a small truck/van to pick up a large custom made piece of furniture my wife bought in East Aurora, NY and then deliver it back to our residence in Tonawanda, NY. The truck was plenty big enough, clean and easy to operate.The entire transaction went smoothly. Returning vehicle after use and gas up was easy and we had our bill adjusted later on in day to reflect the actual amount used, a nice savings. Highly recommend this U-Haul location.

Patrick M.
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David P.
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Edward J. M.
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The team that helped load the truck were excellent hard working group. You could design your appliance hand truck so that the wheels fit the ramp. It was useless and a waste of $12.00. Fortunately the group of movers were aware and brought their own and the move went very well.

Barbara G.
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Great experience at this location. Personnel were pleasant and knowledgeable ....probably deserve a raise !

Ingrid B.
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They were amazing and very helpful and friendly!!!!!

Brian W.
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Very good experience. No issues at all.

Brandon G.
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Great 👍 quality service time & time again thank you team u-haul

KARENA H.
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Truck ran like crap. I also rented an appliance dolly which was not the one in the truck it was a nightmare trying to move a fridge with it

John W.
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seamless from start to finish. clean trucks. excellent service!

Christian M.
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Customer did not leave a comment.

John G.
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Customer did not leave a comment.

ken S.
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Very professional and easy to work with

Tony B.
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Its perfect as it is.

Brandon L.
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The actual location was fantastic the desk worker was super knowledgeable and nice even at 8am. The guy needs a raise he was awesome. Only flaw is seat belt in truck was very short. Also seat didn't move back to a comfortable distance for a large male

Bernelda B.
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Customer did not leave a comment.

Christopher G.
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Customer did not leave a comment.

Robert M.
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The representative was also unhelpful. We wanted to pay cash and there was no one else there but he said we would just have to have a seat and wait as opposed to trying to get us done and on our way in the middle of a pandemic.

Leah B.
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Customer did not leave a comment.

Maclovio M.
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Customer did not leave a comment.

ana M.
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Wonderful and friendly Joel was amazing at his job and very nice

COURTNEYISABELLA M.
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Customer did not leave a comment.

Heather J.
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Mary L.
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The woman at the counter was extremely rude to the guy in front of us and to my husband and I. I won't go back there because of her attitude....

JARIMIL R.
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Customer did not leave a comment.

Robert G.
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Steven Jared M.
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More friendly staff.

SONIJA M.
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Customer did not leave a comment.

Thomas K.
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When the representative called me to confirm my reservation I told her I want the 17” truck if not I'll take the 26” and what I got was a 15” truck and it was so inconvenient.

Philip D.
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Customer did not leave a comment.

Ai A.
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Dont tell me you'll have a furnature dolly available and then not have it when i arrive to pick up my truck.

Tony B.
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Customer did not leave a comment.

Brandon G.
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There awesome all around everything, this location sticks out above the rest great thank you

Roger M.
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Customer did not leave a comment.

Tammi F.
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The representative that did the intake was very courteous and helpful. He extended his hand and helped me down out of the truck.

Susan S.
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Customer did not leave a comment.

Tawny M.
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Customer did not leave a comment.

Brandon L.
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I arrived at Kenmore ave in tonawanda location in buff ny at 658 and self checked in and the worker denied me to receive the rental said closed as I pulled up door henturneed lights off at 658 I insisted it's not 7 but said computer turn off at 7 but wasnt 7 and had me to 247 share thing it was cold and difficult to do that process and invnvient but anyway I returned the rental a lil over a hour late and got charged a full day I was wondering if you could forgive that lil over hour late charge for a full day please?

George W.
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Customer did not leave a comment.

Donald L.
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Amanda B.
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GREGORYJAMES K.
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Customer did not leave a comment.

Bonnie J.
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ALANJ R.
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Great customer service. Easy return process with drop box after hours.

Ricky G.
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Customer did not leave a comment.

lois J.
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Maurice S.
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Customer did not leave a comment.

Milton D.
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I have rented from this location since I moved to Buffalo. It's the only location I go to for my rental needs.

Lynley P.
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Everyone was nice and very helpful.

Erin Z.
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Customer did not leave a comment.

Jacqueline D.
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Customer did not leave a comment.

Lawrence D.
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The truck smelled of smoke from previous rentals.

Susan S.
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Nothing- all went well!

Noe R.
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Customer did not leave a comment.

Nick H.
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Cheaper mileage rates More discounts Cheaper rates if used for more then one day

Eiad R.
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I needed to have the truck until my deal on my next house went through which I patiently accomplished and without uhaul my unwilling human nature would of had to unload and reload in storage until it did. Thanks for dealing with me in this matter.

Dave O.
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Customer did not leave a comment.

STEPHANIE M W.
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Customer did not leave a comment.

Clarissa G.
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Customer did not leave a comment.

Shelby J.
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I didn't get any kind of confirmation upon returning the truck aside from a "you're all set"; it felt like a part of the process was missing, & I just had to hope that everything was in order. Which it was, so, all good in the end!

JESSICA B.
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Great friendly service

SHEILAJANE O.
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Customer did not leave a comment.

Rose S.
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I loved the online checking.

Jason L.
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After getting tripped up with a reservation where the rental truck wasn't available at a different location these guys came through and were accommodating trying to make it work.

VINCENT H.
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Customer did not leave a comment.

Monique J.
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The rep that helped me was very helpful and courteous.

Raul M.
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Very happy. Tanks

Lyle H.
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Absolutely! Just a great move. Thank you.

Dennis B.
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Used this location before and still very good service.

John M.
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Customer did not leave a comment.

Debra F.
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kept my EZ pass safe until I retrieved it....and asked for proof it was mine before giving it to me...I really appreciate that!

Jodi S.
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The guys working were very polite and helpful

BABETTEJ F.
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Customer did not leave a comment.

RANDALL D.
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Christopher P.
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Dana Z.
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james H.
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Customer did not leave a comment.

CARLTONEARL B.
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Overall excellent service.

John M.
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Customer did not leave a comment.

GINAJUDY S.
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Customer did not leave a comment.

Alyssa V.
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Customer did not leave a comment.

David J.
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Gabriel L.
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Customer did not leave a comment.

david k. | Overall Experience |
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Customer did not leave a comment.

arlene n. | Overall Experience |
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I worked with Ryan and Junior. Both were personable and extremely helpful. I was working under a time constraint and they accommodated my schedule. I would highly recommend this U-Haul location.

DANIELLE C. | Overall Experience |
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Julio was very helpful even help me put my car on the dolly but definitely recommend

No reviews have been submitted for this location.

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