Customer Reviews for U-Haul Moving & Storage of Tonawanda

4,419 reviews

2843 Kenmore Ave   Tonawanda, NY 14150
(On old Kenmore Ave; Between Sheridan Dr and Grand Island Blvd)

(716) 874-6720

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(716) 874-6720

2843 Kenmore Ave
Tonawanda, NY 14150
(On old Kenmore Ave; Between Sheridan Dr and Grand Island Blvd)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

William M. 
Rating:
2.0

I waited almost 10 minutes for an employee to come to the counter. Walked into the store and there was no one there. Finally someone came in with an attitude like I was bothering him. Also purchased 2 mattress covers and was never given them. Had to go back to the store to pick them up and again waited for someone to come in. I walked all the way around the building this time and found no one. Waited in the store a few more minutes until he came in from somewhere. The truck was awful. It was dirty and I thought the engine was going to drop. This poor truck. Not well maintained.

Jennifer F. 
Rating:
3.0

Customer did not leave a comment.

Diane H. 
Rating:
5.0

Customer did not leave a comment.

john K. 
Rating:
4.0

Went to rent a trailer at main st location and had a terrible experience and ended up going to 2843 kenmore and had no issues,i wouldn't recommend main st location to anyone!

Rasson H. 
Rating:
4.0

Customer did not leave a comment.

tammy L. 
Rating:
4.0

Explain the return policy a little better. I didn't know I had to scan something when I dropped it off until I was already home.

Denise B. 
Rating:
5.0

Customer did not leave a comment.

Gregory F. 
Rating:
1.0

My reservation was made and confirmed for a pick up on 9/16 at your 2355 Elmwood Ave location. I was told the cargo van I reserved could be picked up as early as 7am. Upon arriving at the pick up location at 9am I found out the location was closed for no apparent reason and the cargo van I had reserved (which was filthy and parked next to the building) could not be rented as there was nobody available to give me the keys. Every time I deal with your company it's always something… fantastic business model, horrible execution, every time.

James F. 
Rating:
5.0

Manager was very professional and he was great at customer service . Pleasure dealing with him

Jason W. 
Rating:
5.0

Customer did not leave a comment.

Paul B. 
Rating:
5.0

Great service

Joe O. 
Rating:
4.0

Customer did not leave a comment.

Jessica W. 
Rating:
5.0

Everybody is great. No room to improve

Frank C. 
Rating:
3.0

Customer did not leave a comment.

Trevor R. 
Rating:
5.0

Customer did not leave a comment.

Brian P. 
Rating:
1.0

First of all my schedule pick up time was 8am (I have email verification) the store didn't open until 9am so I had to wait around for an hour before I could get my uhaul. Why would you offer an 8am pick up time when the store isn't even open? I was suppose to get a $50 refund for your guaranteed reservation. I never got that refund. Secondly the uhaul was given to me with less then a quarter tank of gas. The gas light turned on 15 minutes down the road. Then I drop my uhaul off and I get charged a $93 fuel fee?? I returned my uhaul with the same amount of gas it was given to me with. Which is what I was told to do. At this point I should be refunded all of my money for this terrible experience I've had.

jacqueline C. 
Rating:
5.0

Customer did not leave a comment.

Christopher H. 
Rating:
4.0

Customer did not leave a comment.

Britt G. 
Rating:
5.0

They were totally willing to test the light hookup on my car the day prior to pickup to prevent any delays when I came to get the trailer the next day. Very helpful an appreciated.

William O. 
Rating:
5.0

Counter employee did a great thorough job.

glen A. 
Rating:
5.0

Customer did not leave a comment.

Duane Z. 
Rating:
3.0

Customer did not leave a comment.

Miranda G. 
Rating:
2.0

The vehicle smelled like smoke and the self check in didn't work. After going inside, the worker was miserable and extremely slow. He made it clear with his tone and actions that he hated his job and didn't want to be there. What should have taken 10 minutes max took 45 minutes to get our vehicle and leave… and that is with me setting everything up online the night before

Brad E. 
Rating:
3.0

Customer did not leave a comment.

Donald D. 
Rating:
1.0

We returned a car within 3 hours and was charged an extra day. Waiting for email back to understand why. The rep was rude and not helpful.

Emmanual S. 
Rating:
5.0

The General manager at this location is awesome!!!! I give him a 5 star rating the location is clean and the equipment is well maintained

Jennifer H. 
Rating:
4.0

Customer did not leave a comment.

Gregory C. 
Rating:
5.0

Customer did not leave a comment.

Rachael V. 
Rating:
1.0

Customer did not leave a comment.

omran A. 
Rating:
1.0

The guy that hooked my trailer up said the trailer lights were working and when I dropped the trailer off I looked and found out they weren't.

Nick K. 
Rating:
5.0

Customer did not leave a comment.

Dirk J. 
Rating:
5.0

I have used this U-Haul location in the past. ..Very professional, and friendly

robert F. 
Rating:
5.0

Customer did not leave a comment.

dmarcus R. 
Rating:
1.0

My bank account was compromised from your location.

Robert P. 
Rating:
2.0

Repair the trucks before renting g them out. I couldn't travel on the NY 90 because the truck wouldn't go over 54. It cost me more than it was worth. Although the Cab was clean the truck was less than adequate and had less than a half tank of gas.. wasn't happy.

Daniel K. 
Rating:
5.0

Excellent service and easy pick up and return

Mark F. 
Rating:
4.0

Staff were fantastic

Robert V. 
Rating:
5.0

Keep this team, they got the right stuff.

Mike M. 
Rating:
5.0

Very good customer service very pleased will definitely recommend and use them again if needed

Daren R. 
Rating:
5.0

Customer did not leave a comment.

Jillian H. 
Rating:
1.0

I was told no vans were available when there was 4 available and I should have ordered online. I told the clerk that we went online and it said they had no vans available he said they were all spoken for. So I want on my cell phone to order one and then he told me he could give me one for the day. It seemed like I was bothering him to check me in. I thought you where in the business to rent me a vehicle whether I ordered it on line or came to your retail location to get it.

James C. 
Rating:
5.0

Great Friendly people.

Thomas S. 
Rating:
5.0

Customer did not leave a comment.

Andre S. 
Rating:
5.0

I completed a self return, as this is an easy way to return during or after hours. A representative met me in the return lane for assistance, however. Although my interaction was minimal, I appreciate being checked on to see if I needed assistance.

John W. 
Rating:
1.0

Went to two different locations, neither had what I originally reserved. And then I received a rude call from a gentleman asking about the return when I already had approval to return the vehicle after hours, as late as 10pm. It was returned by 9. Overall horrible experience with uhaul.

Jacquelyn J. 
Rating:
5.0

Customer did not leave a comment.

Mark J. 
Rating:
5.0

Customer did not leave a comment.

Eric M. 
Rating:
2.0

Returned the truck with the appropriate amount of gas, Have the receipt for it. Got an email shortly later stating $42 gas charge. Drove 28 miles, $42 in gas is way beyond that. The 2 gentleman working were rudd, they had their small children with them at work running around.

Nicole S. 
Rating:
5.0

Customer did not leave a comment.

Jackie E. 
Rating:
4.0

Customer did not leave a comment.

Felipe D. 
Rating:
5.0

Customer did not leave a comment.

Jeff P. 
Rating:
5.0

Nothing keep up the good work.

Aurora V. 
Rating:
5.0

Customer did not leave a comment.

Ashanti W. 
Rating:
5.0

The town of tonawanda u-haul location has always been great to deal with. The wait times can get long but the staff seem to be moving people along as quickly as possible.

Michael M. 
Rating:
5.0

Customer did not leave a comment.

Jim A. 
Rating:
5.0

Customer did not leave a comment.

Alexandria K. 
Rating:
3.0

I drove 30 miles but I used $50.00 gas

Isfak I. 
Rating:
5.0

Customer did not leave a comment.

Mark J. 
Rating:
5.0

Customer did not leave a comment.

Norris J. 
Rating:
5.0

Customer did not leave a comment.

Anne M. 
Rating:
5.0

Everything was excellent and the best prices!

Jesus R. 
Rating:
5.0

High equipment availability, professional staff and prompt service are important. Keep it up.

edwin M. 
Rating:
5.0

Make sure you have enough inventory or alternative options before renting out trucks. It is frustrating to know the day of that your reservation has been cancelled or changed.

Raymond L. 
Rating:
5.0

The person on staff was excellent. Gave each customer attention even when multiple customers asked him questions at the same time, he had a great attitude! Everything went well but I'd recommend this location mostly because of how professional he was.

Chrystal R. 
Rating:
4.0

Customer did not leave a comment.

Michael O. 
Rating:
5.0

Customer did not leave a comment.

Tom B. 
Rating:
5.0

Customer did not leave a comment.

Donald S. 
Rating:
5.0

Good

Lal T. 
Rating:
4.0

Customer did not leave a comment.

Gregory M. 
Rating:
5.0

Nothing

MICHAELBRIAN S. 
Rating:
1.0

Overcharged for gas and mileage

Chris S. 
Rating:
5.0

Customer did not leave a comment.

Christopher P. 
Rating:
5.0

Customer service was excellent Terry and Julio were very courteous.

Stephaine H. 
Rating:
4.0

Customer did not leave a comment.

Jordan G. 
Rating:
5.0

Needs no improvement

Jeffrey E. 
Rating:
2.0

Make sure you put more gas than what they give you.Because if you give it to them exactly how they give it to you they'll say you owe them gas

Steven A. 
Rating:
5.0

Nothing your guy there was very professional

Christopher J. 
Rating:
5.0

Customer did not leave a comment.

Kavon R. 
Rating:
3.0

I made a reservation (#24519507) at the Eggert/Niagara Falls Blvd location on July 1st. Got there, and the trailer that was reserved for me was given out to another customer, and I had no trailer. The staff called the Kenmore group, and luckily they had the size I reserved. TOTALLY disapointed!!!!!!!!!!!!!! And for the aggravation and time having to drive to a further location, I was miffed! And, to top if off, I had to say something to the rep at Kenmore Ave about taking something off for all the trouble, and he said would $4 dollars do. Not even the cost of a gallon of Gas. Very disappointed with the service!!!

John C. 
Rating:
4.0

Customer did not leave a comment.

Michael P. 
Rating:
4.0

The van I rented had a very lumpy floor which made transporting a large tv very tricky. Also it had a shorter back opening than some other u-haul cargo vans which made getting the TV in more difficult as well. The location and service were fine but I wouldn't recommend that particular van to anyone moving larger or fragile items.

William H. 
Rating:
4.0

Eddie was professional, courteous and hard working. Please look after him.

John M. 
Rating:
5.0

Customer did not leave a comment.

Adrian P. 
Rating:
5.0

Customer did not leave a comment.

Tamica S. 
Rating:
5.0

The in store employees and managers were excellent. What I'm very upset about is the fact that the reservation line was wrong. They told me my transport was there and it was not. The store employees then called the corporate office to try to fix it and I waited for 2 hours. Finally I called myself and found a transport at another location. All the while the employee was still waiting for corporate to call them back. As I said, in store staff was excellent. Your corporate call center people are terrible. So, my experience was awful. My day was 5 hours late so by the time I got to my destination, there was no one to help me. I will never trust your reservation service again.

LORAINE O. 
Rating:
5.0

Customer did not leave a comment.

aaron C. 
Rating:
5.0

Customer did not leave a comment.

Parul R. 
Rating:
4.0

The employee that helped me was quick, knowledgeable and extremely helpful. Got me in and out quickly.

Caleb S. 
Rating:
5.0

Excellent staff very helpful. Got me in and out quickly. Returning equipment was excellent as well

Terrence H. 
Rating:
1.0

They charged for 2 days.

Joseph T. 
Rating:
5.0

Very please

Ada R. 
Rating:
5.0

Customer did not leave a comment.

John C. 
Rating:
5.0

Customer did not leave a comment.

JOHNNY B. 
Rating:
5.0

Very professional and they took good care of us. they were very nice and answered any questions we had. I was very pleased with the service and will use this location again in the future.

susan F. 
Rating:
5.0

Customer did not leave a comment.

Rhonda C. 
Rating:
1.0

Novody was there at 7 am, they came at 7:30 just because i contacted the manager of the zone. So i waited outside 30 minutes.

Miguel A. 
Rating:
5.0

Excellent service.

Crystal R. 
Rating:
5.0

Customer did not leave a comment.

Matthew P. 
Rating:
5.0

The worker was so nice and friendly! He made it a great experience. I forgot his name but he needs to be recognized for going above and beyond and making it an easy rental and hook up. Thank you!!!

William K. 
Rating:
5.0

Everyone was very accommodating A+

Dean J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

david k.  |  Overall Experience 
Rating:
5.0

I worked with Ryan and Junior. Both were personable and extremely helpful. I was working under a time constraint and they accommodated my schedule. I would highly recommend this U-Haul location.

arlene n.  |  Overall Experience 
Rating:
5.0

Julio was very helpful even help me put my car on the dolly but definitely recommend

DANIELLE C.  |  Overall Experience 
No reviews have been submitted for this location.

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