Customer Reviews for U-Haul Moving & Storage of Tonawanda

4,137 reviews

2843 Kenmore Ave   Tonawanda, NY 14150
(On old Kenmore Ave; Between Sheridan Dr and Grand Island Blvd)

(716) 874-6720

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 11/25/2021: 7:00 am - 3:00 pm

Services at this Location:

Contact Us

(716) 874-6720

2843 Kenmore Ave
Tonawanda, NY 14150
(On old Kenmore Ave; Between Sheridan Dr and Grand Island Blvd)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 11/25/2021: 7:00 am - 3:00 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Nice clean truck with no mechanical issues. All customer service agents were friendly and helpful.

PHILIPTIMOTHY S. 
Rating:
5.0

Unfortunately didn't get the employees name (he working Monday night Oct 18) but he was very helpful,quick and courteous even though I had arrived as he was locking up for night. I appreciated his attitude and attention when he could've easily just said sorry we're closed. I'll definitely use this location again when needed! THANK YOU!

JOELB S. 
Rating:
5.0

Customer did not leave a comment.

Daniel C. 
Rating:
5.0

Prompt efficient service. I will definitely use you guys again

BRIANDAVID S. 
Rating:
5.0

Customer did not leave a comment.

Kelly B. 
Rating:
5.0

Customer did not leave a comment.

Daniel L. 
Rating:
1.0

They rented me a broken truck, it broke down on the side of the road less than 15 miles from location. I was then stranded on the side of the road for 5 hours waiting for uhauls roadside assistance. And once I got back to this "location" the manager told me it was MY fault he rented me a broken truck. Unbelievably horrible experience. And then charged me over $40 above quoted price. No apology. I shouldn't have been charged.

JOSHUAMICHAEL M. 
Rating:
5.0

Customer did not leave a comment.

Logan P. 
Rating:
4.0

N/A

donald V. 
Rating:
3.0

I had to remind the customer service person that I was renting furniture pads because they did not have them ready in the truck. A major concern for me was all the tires were under inflated by about 20psi. I checked these when I came home to my residence and I had to spend my own money to fill these to the proper pressure. My trip was 700 miles and I needed to ensure my family was safe and we got the best gas mileage possible. The tires should have been checked before renting it out.

bryan P. 
Rating:
5.0

Keep up the wide selection and availability of products. Keep up good service.

edwin M. 
Rating:
5.0

Customer did not leave a comment.

Matthew B. 
Rating:
5.0

Customer did not leave a comment.

Richard M. 
Rating:
5.0

Customer did not leave a comment.

Donald M. 
Rating:
5.0

Excellent customer service!!

Jaime P. 
Rating:
5.0

The local U-Haul location was great but the customer service on the national rental number sucked. Nobody seemed to give a shit about my concerns. I was promised a trailer at a particular location and in the end ..... I had to put on an additional 90 miles on my trip to pick up and drop off. That trailer should have been brought to the location I reserved it at. Bottom line is ... I was forced to rent this trailer an extra day and I was told that there is no way possible to comp me the extra day for the inconvenience. It is also stupid when I dial a local number that I was not able to actually talk to someone at that location. Once again, your customer service SUCKS

Richard C. 
Rating:
5.0

Customer did not leave a comment.

Valeire W. 
Rating:
4.0

Customer did not leave a comment.

Colleen N. 
Rating:
5.0

Customer did not leave a comment.

Carolyn B. 
Rating:
2.0

Horribly understaffed. I reserved a 17 ft truck to be picked up at the Niagara Falls Blvd location. U-Haul switched my pickup to Kenmore Ave. More miles = $$ for U-Haul. Then of course, the 17 foot truck was "not available" and they only had a 15 ft truck for the same price as the larger truck. What? Yeah. 2nd time U-Haul has switched it up after a confirmed reservation. Not cool. No bueno. Do not recommend.

Kyle T. 
Rating:
3.0

Customer did not leave a comment.

Terry S. 
Rating:
5.0

Customer did not leave a comment.

THERESA P. 
Rating:
5.0

Customer did not leave a comment.

MIGUEL N. 
Rating:
5.0

Customer did not leave a comment.

Jonathan C. 
Rating:
4.0

It was unfortunate that we were called moments before we left to go pick up the truck. We were informed that they did not have a truck for us and that we would need to drive to a different location to pick it up. Not only did we have to pick up the truck at a distant location, but on top of that inconvenience, were charged for the Miles. Hmmm. Not too great.

Terence R. 
Rating:
5.0

Customer did not leave a comment.

bob Z. 
Rating:
5.0

Customer did not leave a comment.

Flora C. 
Rating:
5.0

Good workers

ALANWILLIAM H. 
Rating:
5.0

Customer did not leave a comment.

sandra S. 
Rating:
5.0

Customer did not leave a comment.

Brian L. 
Rating:
5.0

Every time I rent they add the extra cost for use of the dolly and blankets from which I don't use. I have to call every time the following day to have these fees removed. And every time I call to do this I am on hold for 35-45 minutes. There is no direct number to the location so staying on hold is the only option.

Robert H. 
Rating:
5.0

Customer did not leave a comment.

Logan P. 
Rating:
5.0

Just keep up the wide product selection and superb service.

Edwin M. 
Rating:
5.0

Customer did not leave a comment.

joseph P. 
Rating:
4.0

Customer did not leave a comment.

Tina C. 
Rating:
5.0

The guy at the front desk was great and also the person I spoke with over the phone was phenomenal. You guys get a 10 all the way around.

Richard L. 
Rating:
4.0

Customer did not leave a comment.

Lawrence C. 
Rating:
5.0

Customer did not leave a comment.

Ginny S. 
Rating:
5.0

Customer did not leave a comment.

donald R. 
Rating:
4.0

Customer did not leave a comment.

James K. 
Rating:
5.0

Customer did not leave a comment.

Joeseph J. 
Rating:
5.0

Customer did not leave a comment.

Salvatore L. 
Rating:
5.0

Normally equipment is very clean, but I did come on shot notice and the end of business day so I still appreciate the accomodations.

DWIGHT JR R. 
Rating:
5.0

Workers at the Kenmore Ave location in Buffalo, NY were extremely helpful, professional and friendly.

Christopher G. 
Rating:
5.0

Customer did not leave a comment.

Brenda S. 
Rating:
4.0

Service rep @ pick up was friendly & courteous, had same person when we brought back, same service!

Dennis K. 
Rating:
3.0

Could have had better direction from outside staff

BONNIEJOAN F. 
Rating:
5.0

Customer did not leave a comment.

Muhammad A. 
Rating:
5.0

Cody was Fantastic! He could use some help as location is understaffed.

Glenn W. 
Rating:
5.0

Customer did not leave a comment.

ROBERTEDWIN M. 
Rating:
1.0

I placed my order for the U-Haul I needed weeks ago, but found out at 10 PM the night before that my reservation have been changed significantly. This is completely unacceptable. I rented this U-Haul for a very important community event giving out 800 backpacks to lower income families in Buffalo. The entire event hinged on this truck because we had nowhere to store the backpacks in advance and volunteers were literally giving them out from off the back of the truck. The event began at 10 AM. My original reservation was for 7 AM pick up. When it had been changed to a 10 AM pick up instead without any notification to me, I had to scramble to fix it at 10 o'clock at night the day before the event. Again, this is completely unacceptable. I will not be using U-Haul again.

Rebecca C. 
Rating:
5.0

Customer did not leave a comment.

Seth C. 
Rating:
4.0

The agent was no able to correct errors on the contract.

John H. 
Rating:
5.0

Thank you, will definitely recommend the employees are very nice and helpful. God bless you

Ada R. 
Rating:
5.0

Customer did not leave a comment.

CHARLES L. 
Rating:
5.0

Customer did not leave a comment.

Crystal P. 
Rating:
5.0

Absolutely flawless experience, including the recommended Moving Helpers. Definitely a 10 out of 10!!!

Joseph P. 
Rating:
5.0

Don't change a thing

Ronald S. 
Rating:
5.0

Customer did not leave a comment.

Andrew K. 
Rating:
5.0

Customer did not leave a comment.

Rajalya C. 
Rating:
5.0

Everything was EXCELLENT THANK YOU

Charles F. 
Rating:
5.0

Nothing all was great.

Robert S. 
Rating:
5.0

Make website more user friendly.

Theodore N. 
Rating:
5.0

Customer did not leave a comment.

Kyle L. 
Rating:
5.0

Customer did not leave a comment.

Michael W. 
Rating:
4.0

Good staff, what little there was available

Kent D. 
Rating:
4.0

We were scheduled to pick up at the eggert rd and sheridan location. They did not have a truck and did not do anything to remedy it. They sent us out of the store to another further location with no compensation and with an attitude. I'm not likely to rent a uhaul again. VERY frustrating

Matthew M. 
Rating:
5.0

Customer did not leave a comment.

Nicholas K. 
Rating:
4.0

Customer did not leave a comment.

Ryan S. 
Rating:
1.0

Really unhappy person took care of me. My pickup location was changed and I called Uhaul to confirm that the equipment was there for an early pickup. I was told it was and I went to that location. I was tild that the equipment isn't there and told ot go to another location. When I arrived the person at this location was clearly unhappy and not particularly nice.

Stanislav B. 
Rating:
5.0

The 1500 mile drive with this single axle 4x8 covered trailer was absolutely flawless.

Mark C. 
Rating:
5.0

Nolan was great, very helpful!

michael B. 
Rating:
5.0

Employees are absolutely stellar

salvatore C. 
Rating:
5.0

Customer did not leave a comment.

Duane H. 
Rating:
3.0

I used much less than my anticipated 20 miles and was charged for 20

Sharon S. 
Rating:
5.0

The manager was very helpful

Eugene P. 
Rating:
5.0

Customer did not leave a comment.

REBECCAA C. 
Rating:
5.0

Efficient & friendly.

Stephanie H. 
Rating:
3.0

I reserved a cargo van. When I got there I was told I had to take a 10 ft truck even though there was a cargo van on site. I was told that was reserved. What was the point of my reservation?

Michael W. 
Rating:
5.0

Customer did not leave a comment.

Joseph A. 
Rating:
4.0

Customer did not leave a comment.

Joseph R. 
Rating:
5.0

GREAT costumer service!!!

Joseph A. 
Rating:
4.0

Provide a more clear way of finding the vehicle with parking designation.

TYLER P. 
Rating:
5.0

The mobile check in process is lengthy, the associates in the store were very helpful.

Rachel H. 
Rating:
5.0

gas up the vehicle. Had less than 1/4 tank and had to get gas right away rather than starting my move.

Sean H. 
Rating:
5.0

Nothing

David L. 
Rating:
4.0

Seamless and quick

Rachel F. 
Rating:
3.0

Send manager to charm school

Thomas L. 
Rating:
5.0

Customer did not leave a comment.

RUSSELL P. 
Rating:
5.0

Customer did not leave a comment.

Robert S. 
Rating:
3.0

Customer service was bad attendant lazy doesn't want to inspect vehicle during pickup and return so therefor once I leave attendant lies about gas to charge customer extra

Richard M. 
Rating:
4.0

Customer did not leave a comment.

John B. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey H. 
Rating:
5.0

Customer did not leave a comment.

Frank Z. 
Rating:
4.0

Please put tow trailer not in a dead end where when hitched is hard to turn around. That space is best for drivable trucks. Thanks

Daniel R. 
Rating:
5.0

Customer did not leave a comment.

Bradley L. 
Rating:
2.0

Customer did not leave a comment.

Cynthia Q. 
Rating:
5.0

Customer did not leave a comment.

Kenneth O. 
Rating:
3.0

Have better manners when speaking to people probably make more suggestions instead of being ignorant when people asks questions.

Luis L. 
Rating:
3.0

Customer did not leave a comment.

Lavon C. 
No reviews have been submitted for this location.

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