Customer Reviews for U-Haul Moving & Storage of Tonawanda

4,471 reviews

2843 Kenmore Ave   Tonawanda, NY 14150
(On old Kenmore Ave; Between Sheridan Dr and Grand Island Blvd)

(716) 874-6720

Hours

  • Mon–Thur
    7 am–7 pm
  • Friday
    7 am–8 pm
  • Saturday
    7 am–7 pm
  • Sunday
    9 am–5 pm
Special Operating Hours
  • 12/24/2022: 7:00 am - 4:00 pm
  • 12/25/2022: Closed

Services at this Location:

Contact Us

(716) 874-6720

2843 Kenmore Ave
Tonawanda, NY 14150
(On old Kenmore Ave; Between Sheridan Dr and Grand Island Blvd)

Services at this Location:

Hours

  • Mon–Thur
    7 am–7 pm
  • Friday
    7 am–8 pm
  • Saturday
    7 am–7 pm
  • Sunday
    9 am–5 pm
Special Operating Hours
  • 12/24/2022: 7:00 am - 4:00 pm
  • 12/25/2022: Closed
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

darin B. 
Rating:
5.0

Customer did not leave a comment.

Nicholas H. 
Rating:
5.0

All was good.no problems.

Donald M. 
Rating:
5.0

Customer did not leave a comment.

Robert W. 
Rating:
5.0

Staff was very helpful and courteous! Great location. Highly recommend them and Uhaul!

Harry R. 
Rating:
5.0

Customer did not leave a comment.

ronald P. 
Rating:
5.0

Staff was very helpful and informative. We would recommend them anytime.

pam B. 
Rating:
5.0

Quan, Solomon and Lamar are all class, These guys are top notch. Always extremely charismatic, Outgoing and helpful, I use this store often and I cant speak any higher of these gentlemen. Uhaul is lucky to have employees like this. Highly recommend this location.

Donald C. 
Rating:
5.0

Customer did not leave a comment.

teresa B. 
Rating:
5.0

Customer did not leave a comment.

Aaron P. 
Rating:
1.0

I ordered (2) 20ft Uhauls and when I arrived at the location I was informed that they only had a reservation for one U-Haul in the system under my name and that someone cancelled my other truck without notifying me in any way. The location did not have any other trucks available for my time frame that weekend so I spent the next three hours with customer service trying to find a location that had a truck available in my area. I would not recommend this location or visit this location again because you cannot guarantee that even if you made a reservation that it will be there when you show up.

Justin M. 
Rating:
5.0

Nice thanks again

Antonio A. 
Rating:
2.0

Had the truck less than 1 hour. I dropped it back off while they were still open. I was told I'm good. They never went over my bill with me but charged me $21 more. I'm not happy at all.

michael G. 
Rating:
5.0

Only thing I would ask is that the truck have more than 1/4 of a tank of gas to start.

kenneth V. 
Rating:
5.0

Customer did not leave a comment.

KATHLEEN M. 
Rating:
5.0

Customer did not leave a comment.

Michael M. 
Rating:
1.0

When renting a truck from a specific location and getting a call 2 hours prior to pickup letting me know that truck won't be available anymore is the first problem. Then sending me to another location which was 7 miles out of the way that I needed to be is another problem. I asked for a discount for the mileage because I had to add almost 15 miles to my trip now. The manager at the first location said that wouldn't be a problem, however, at the second location that manager gave me a problem with the discount. He then said he would give me a 10% discount to compensate the mileage. I checked my receipt and he did not give me the discount for the extra mileage! I should not have to go through all this hassle just for a discount on extra mileage that wasn't caused on my end of this!!

Lamont M. 
Rating:
5.0

Great staff very friendly and helpful don't let them go!!

Nick C. 
Rating:
5.0

Customer did not leave a comment.

mark M. 
Rating:
5.0

Customer did not leave a comment.

NAI W. 
Rating:
3.0

Customer did not leave a comment.

Thomas H. 
Rating:
4.0

Customer did not leave a comment.

Nicole L. 
Rating:
4.0

The only thing was I wish that I could have gotten the trailer a little closer and I Lockport ny had to travel 4 30min to Tondawanda ny to pick it up you guys used to take them to a closer to where I live other than that it was a good experience

Richard C. 
Rating:
4.0

Still the quickest, least expensive, and simplest way to rent a utility vehicle. This is still one of the handiest ways to move locally, with the smallest amount of hassle. As well, anything attached to a move is met by a uhaul facility. Thank you.

WILLIAM B. 
Rating:
5.0

The work crew there work hard and are very good.

James B. 
Rating:
4.0

Customer did not leave a comment.

Michael K. 
Rating:
5.0

I am not good at backing up the trailer and this person was very helpful. I have used this location many times and always have had excellent service.

John B. 
Rating:
4.0

Customer did not leave a comment.

Jeanette H. 
Rating:
1.0

Maintain your fleet. Received two different trucks with low tires. 2nd truck also was overdue for oil change. Truck was filthy & both rear tires were bald, 1/32 of tread left in the center of the tires. I also got pulled over by a state trooper for having a drivers rear turn signal bulb out! After not getting much satisfaction from location manager, who told me there weren't any safety concerns. I called national and was given regional managers name and number. Called left messages and have not received a call back after 3 days. I think I will post photos of the condition of the truck I received as a rental on social media and contact the state DMV about the poor upkeep on the rental trucks.

Alan Z. 
Rating:
1.0

Not overcharge for fuel, I returned it at 1/4 tank, as that's what it was when I got it, they charged me for 23 additional gallons. Still waiting for my account to be credited. It caused an overdraft and they didn't care at ALL!! Never again!!!

Nadine S. 
Rating:
5.0

Customer did not leave a comment.

William B. 
Rating:
2.0

Let's see we received the truck with 8 miles to empty, told we would be reimbursed but haven't been, turn signal was out on passenger front, windows were dirty on the inside. It did smell clean and was comfortable but simple maintenance is needed

Jeffrey M. 
Rating:
4.0

Don't overcharge. I set the level on the return at 7/8ths full. There was actually more gas left in the tank than that. Your app glitched and indicated I left it under a quarter of a tank. I was charged an additional $115.00. I disputed this on the turn in, and yet the charges are still pending on my credit card. Last U-haul I will ever rent. Will advise others not to rent either.

Andrew J. 
Rating:
5.0

For me everything was fine. Excellent customer service, professional attitudes, and spot on advice. This will be my location to visit for all future U-Haul interactions.

Tim A. 
Rating:
5.0

Customer did not leave a comment.

Brian B. 
Rating:
1.0

Customer service was treible and i was charged for something that wasn't minds i will never rent from u haul again

Jonathan R. 
Rating:
5.0

Customer did not leave a comment.

Emily M. 
Rating:
5.0

Customer did not leave a comment.

Cristina R.  |  First Impressions 
Rating:
2.0

The u-haul did not have proper recorded mileage. It was listed as 137110 but when I got it to my house it showed as 137171 and I only live 5 miles from the location. Unfortunately I did not catch the mistake and was overcharged on my bill. I called several times and sent an email the General Manager called once at 7:30am which I was busy with my daughter and could not answer. He left no voicemail or call back and has not returned calls since. Complete scam artist and I will never use U-haul again. Pricing was great but I will pay more for a company that doesn't try to scam people and never resolve the issue. I hope this is read but it will most likely be filed away and this location will continue to improperly document their mileage.

Dennis S. 
Rating:
5.0

I had been through quite an ordeal with getting the truck, but returning it was flawless. I was exhausted, so I was very grateful! Thank you!

Sama B. 
Rating:
5.0

The employees were very interested and knowledgeable about the business.

michael P. 
Rating:
5.0

Customer did not leave a comment.

Paul B. 
Rating:
5.0

Customer did not leave a comment.

Jason M. 
Rating:
5.0

Customer did not leave a comment.

Anne B. 
Rating:
5.0

Customer did not leave a comment.

bob Z. 
Rating:
1.0

Customer did not leave a comment.

Matthew B. 
Rating:
1.0

The trailer was defective. The door was mis-aligned and would open on 10 inches. I had to squeeze in and open the door from the inside. I had to pack the trailer with small boxes at the end so I could remove them in the 10 inch high space and crawl in to again open the trailer door from the inside. It took an hour for the guy to process my pre-arranged rental. He had never seen an out-of-state driver license and started over repeatedly until I checked in online using my phone.

Dennis S. 
Rating:
5.0

Customer did not leave a comment.

Justin V. 
Rating:
5.0

the guy at the counter was terrific. he went above and beyond to resolve a scheduling conflictw had. thank you

Bruce A. 
Rating:
2.0

We also never received a refund for the 25 boxes we returned, unused.

jared G. 
Rating:
5.0

The employees were nice but the trucks storage area leaked, a mattress was soaked and several boxes were wet. Found bottles in the cab that didn't belong to us.

David S. 
Rating:
2.0

Hire staff who, when a customer comes in the store, are not leaning back in their chairs with their attention securely set to their cell phones and who do not give the impression we are bothering them with requesting a rental. Both young men, though eventually getting us set up, were disappointingly slow to move.

scott C. 
Rating:
4.0

Customer did not leave a comment.

William M. 
Rating:
2.0

I waited almost 10 minutes for an employee to come to the counter. Walked into the store and there was no one there. Finally someone came in with an attitude like I was bothering him. Also purchased 2 mattress covers and was never given them. Had to go back to the store to pick them up and again waited for someone to come in. I walked all the way around the building this time and found no one. Waited in the store a few more minutes until he came in from somewhere. The truck was awful. It was dirty and I thought the engine was going to drop. This poor truck. Not well maintained.

Jennifer F. 
Rating:
3.0

Customer did not leave a comment.

Diane H. 
Rating:
5.0

Customer did not leave a comment.

john K. 
Rating:
4.0

Went to rent a trailer at main st location and had a terrible experience and ended up going to 2843 kenmore and had no issues,i wouldn't recommend main st location to anyone!

Rasson H. 
Rating:
4.0

Customer did not leave a comment.

tammy L. 
Rating:
4.0

Explain the return policy a little better. I didn't know I had to scan something when I dropped it off until I was already home.

Denise B. 
Rating:
5.0

Customer did not leave a comment.

Gregory F. 
Rating:
1.0

My reservation was made and confirmed for a pick up on 9/16 at your 2355 Elmwood Ave location. I was told the cargo van I reserved could be picked up as early as 7am. Upon arriving at the pick up location at 9am I found out the location was closed for no apparent reason and the cargo van I had reserved (which was filthy and parked next to the building) could not be rented as there was nobody available to give me the keys. Every time I deal with your company it's always something… fantastic business model, horrible execution, every time.

James F. 
Rating:
5.0

Manager was very professional and he was great at customer service . Pleasure dealing with him

Jason W. 
Rating:
5.0

Customer did not leave a comment.

Paul B. 
Rating:
5.0

Great service

Joe O. 
Rating:
4.0

Customer did not leave a comment.

Jessica W. 
Rating:
5.0

Everybody is great. No room to improve

Frank C. 
Rating:
3.0

Customer did not leave a comment.

Trevor R. 
Rating:
5.0

Customer did not leave a comment.

Brian P. 
Rating:
1.0

First of all my schedule pick up time was 8am (I have email verification) the store didn't open until 9am so I had to wait around for an hour before I could get my uhaul. Why would you offer an 8am pick up time when the store isn't even open? I was suppose to get a $50 refund for your guaranteed reservation. I never got that refund. Secondly the uhaul was given to me with less then a quarter tank of gas. The gas light turned on 15 minutes down the road. Then I drop my uhaul off and I get charged a $93 fuel fee?? I returned my uhaul with the same amount of gas it was given to me with. Which is what I was told to do. At this point I should be refunded all of my money for this terrible experience I've had.

jacqueline C. 
Rating:
5.0

Customer did not leave a comment.

Christopher H. 
Rating:
4.0

Customer did not leave a comment.

Britt G. 
Rating:
5.0

They were totally willing to test the light hookup on my car the day prior to pickup to prevent any delays when I came to get the trailer the next day. Very helpful an appreciated.

William O. 
Rating:
5.0

Counter employee did a great thorough job.

glen A. 
Rating:
5.0

Customer did not leave a comment.

Duane Z. 
Rating:
3.0

Customer did not leave a comment.

Miranda G. 
Rating:
2.0

The vehicle smelled like smoke and the self check in didn't work. After going inside, the worker was miserable and extremely slow. He made it clear with his tone and actions that he hated his job and didn't want to be there. What should have taken 10 minutes max took 45 minutes to get our vehicle and leave… and that is with me setting everything up online the night before

Brad E. 
Rating:
3.0

Customer did not leave a comment.

Donald D. 
Rating:
1.0

We returned a car within 3 hours and was charged an extra day. Waiting for email back to understand why. The rep was rude and not helpful.

Emmanual S. 
Rating:
5.0

The General manager at this location is awesome!!!! I give him a 5 star rating the location is clean and the equipment is well maintained

Jennifer H. 
Rating:
4.0

Customer did not leave a comment.

Gregory C. 
Rating:
5.0

Customer did not leave a comment.

Rachael V. 
Rating:
1.0

Customer did not leave a comment.

omran A. 
Rating:
1.0

The guy that hooked my trailer up said the trailer lights were working and when I dropped the trailer off I looked and found out they weren't.

Nick K. 
Rating:
5.0

Customer did not leave a comment.

Dirk J. 
Rating:
5.0

I have used this U-Haul location in the past. ..Very professional, and friendly

robert F. 
Rating:
5.0

Customer did not leave a comment.

dmarcus R. 
Rating:
1.0

My bank account was compromised from your location.

Robert P. 
Rating:
2.0

Repair the trucks before renting g them out. I couldn't travel on the NY 90 because the truck wouldn't go over 54. It cost me more than it was worth. Although the Cab was clean the truck was less than adequate and had less than a half tank of gas.. wasn't happy.

Daniel K. 
Rating:
5.0

Excellent service and easy pick up and return

Mark F. 
Rating:
4.0

Staff were fantastic

Robert V. 
Rating:
5.0

Keep this team, they got the right stuff.

Mike M. 
Rating:
5.0

Very good customer service very pleased will definitely recommend and use them again if needed

Daren R. 
Rating:
5.0

Customer did not leave a comment.

Jillian H. 
Rating:
1.0

I was told no vans were available when there was 4 available and I should have ordered online. I told the clerk that we went online and it said they had no vans available he said they were all spoken for. So I want on my cell phone to order one and then he told me he could give me one for the day. It seemed like I was bothering him to check me in. I thought you where in the business to rent me a vehicle whether I ordered it on line or came to your retail location to get it.

James C. 
Rating:
5.0

Great Friendly people.

Thomas S. 
Rating:
5.0

Customer did not leave a comment.

Andre S. 
Rating:
5.0

I completed a self return, as this is an easy way to return during or after hours. A representative met me in the return lane for assistance, however. Although my interaction was minimal, I appreciate being checked on to see if I needed assistance.

John W. 
Rating:
1.0

Went to two different locations, neither had what I originally reserved. And then I received a rude call from a gentleman asking about the return when I already had approval to return the vehicle after hours, as late as 10pm. It was returned by 9. Overall horrible experience with uhaul.

Jacquelyn J. 
Rating:
5.0

Customer did not leave a comment.

Mark J. 
Rating:
5.0

Customer did not leave a comment.

Eric M. 
Rating:
2.0

Returned the truck with the appropriate amount of gas, Have the receipt for it. Got an email shortly later stating $42 gas charge. Drove 28 miles, $42 in gas is way beyond that. The 2 gentleman working were rudd, they had their small children with them at work running around.

Nicole S. 
Rating:
5.0

Everyone was very accommodating A+

Dean J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

david k.  |  Overall Experience 
Rating:
5.0

I worked with Ryan and Junior. Both were personable and extremely helpful. I was working under a time constraint and they accommodated my schedule. I would highly recommend this U-Haul location.

arlene n.  |  Overall Experience 
Rating:
5.0

Julio was very helpful even help me put my car on the dolly but definitely recommend

DANIELLE C.  |  Overall Experience 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

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  • Self-Storage

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  • Propane

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