Customer Reviews for U-Haul Moving & Storage of Tonawanda

3919 reviews

2843 Kenmore Ave   Tonawanda, NY 14150
(On old Kenmore Ave; Between Sheridan Dr and Grand Island Blvd)

(716) 874-6720

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(716) 874-6720

2843 Kenmore Ave
Tonawanda, NY 14150
(On old Kenmore Ave; Between Sheridan Dr and Grand Island Blvd)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

It was quick and easy but when returned truck she couldn't tell me when my card would be reimbursed

Lori T. 
Rating:
5.0

Super easy and reasonably priced.

Eric L. 
Rating:
4.0

The truck I rented leaked oil on my driveway which I didn't see until I got home from returning the truck. Not so excited to now have an oil stain on my driveway. Suggested improvements: fix trucks that leak oil so more driveways don't get ruined. Staff and location were nice and easy to work with- no suggestions there.

Nicole S. 
Rating:
1.0

Customer did not leave a comment.

Ronald S. 
Rating:
5.0

Customer did not leave a comment.

Michelle S. 
Rating:
3.0

Trailer was dirty, the girl that took care of me was very to the point

John W. 
Rating:
3.0

Customer did not leave a comment.

Ashtynne W. 
Rating:
5.0

Customer did not leave a comment.

Larry S. 
Rating:
5.0

Customer did not leave a comment.

Todd S. 
Rating:
5.0

Customer did not leave a comment.

Hiram L. 
Rating:
3.0

Truck was fine. Also no wipers. Both were ripped.

Mark W. 
Rating:
4.0

Great group of people working at this location. They made the pick up and drop off really easy. Cheers to them.

Kevin M. 
Rating:
3.0

Customer did not leave a comment.

Karema M. 
Rating:
5.0

Customer did not leave a comment.

Cheryl S. 
Rating:
5.0

Customer did not leave a comment.

William K. 
Rating:
5.0

Customer did not leave a comment.

Shane B. 
Rating:
3.0

The surfaces of the truck appeared to be clean, however, the smell of cigarette smoke was overwhelming. It seems like this truck wasn't properly cleaned prior to my rental.

Lisa B. 
Rating:
5.0

Customer did not leave a comment.

THOMAS R. 
Rating:
5.0

Customer did not leave a comment.

Peter L. 
Rating:
5.0

I was able to move everything I had to move!!!

Michael M. 
Rating:
2.0

Still haven't received my money back from my rental and its bin 5 days since I returned it also had to rent another one and still haven't recueved my money for that one either like what the actual fuck I need my money

Cassandra W. 
Rating:
4.0

Customer did not leave a comment.

CHRISTOPHER Q. 
Rating:
5.0

Customer did not leave a comment.

Joseph P. 
Rating:
5.0

Customer did not leave a comment.

Aikeem D. 
Rating:
5.0

Customer did not leave a comment.

Sandra K. 
Rating:
5.0

Customer did not leave a comment.

Janice P. 
Rating:
5.0

Customer did not leave a comment.

Mohamed O. 
Rating:
5.0

Quick, friendly, professional service!! They made my stressful day a little easier! Thank you to the team at this location!!

laurie S. 
Rating:
2.0

Customer did not leave a comment.

Kaitlynn M. 
Rating:
5.0

Customer did not leave a comment.

James B. 
Rating:
5.0

Customer did not leave a comment.

Nicole G. 
Rating:
5.0

Customer did not leave a comment.

Freda Z. 
Rating:
5.0

easy process

Michelle S. 
Rating:
5.0

Customer did not leave a comment.

Rosanne K. 
Rating:
3.0

Customer did not leave a comment.

Keith R. 
Rating:
5.0

Customer did not leave a comment.

David T. 
Rating:
5.0

Customer did not leave a comment.

James B. 
Rating:
5.0

Customer did not leave a comment.

Daniel Y. 
Rating:
5.0

Customer did not leave a comment.

Abimael M. 
Rating:
5.0

Customer did not leave a comment.

Eric C. 
Rating:
5.0

Customer did not leave a comment.

Annie K. 
Rating:
5.0

Customer did not leave a comment.

Bob M. 
Rating:
1.0

Was charged for 4 days when only used for two. Was told they will refund me one day and the other will be for the late fee. The late fee per the contract is only $20 and the fee not refunded is $29.99. Refuses to give me the refund. Very disappointed and don't think is legal to charge me for something that i didn't use.

Jose P. 
Rating:
4.0

Customer did not leave a comment.

GORDONCLIFFORD W. 
Rating:
5.0

USB phone charger

William M. 
Rating:
5.0

Customer did not leave a comment.

Amos F. 
Rating:
5.0

Nothing. Keep up the good work.

Edwin M. 
Rating:
5.0

Customer did not leave a comment.

Keith P. 
Rating:
5.0

The owner and all of his staff are the very best. Love doing business there.

John H. 
Rating:
4.0

Customer did not leave a comment.

Andrew B. 
Rating:
4.0

Other than the cabin of the truck reeking of stale cigarettes, rest of experience was on par.

Matt W. 
Rating:
5.0

Customer did not leave a comment.

Elizabeth Z. 
Rating:
5.0

Customer service is outstanding. Never had a bad experience at this facility.

Sandra P. 
Rating:
5.0

Nobody likes moving & are usually stressed out before even renting the truck. When dealing with Julio you cant help but leave the store in greater spirits and a smile. Such a great guy and staff, highly recommended

Melissa W. 
Rating:
3.0

Can was so dirty on the outside Could barely see out the windows Film on inside of windshield so it made it even harder to see

Roland T. 
Rating:
5.0

Customer did not leave a comment.

Joseph U. 
Rating:
5.0

Excellente seevicio

Alejandro A. 
Rating:
5.0

Customer did not leave a comment.

Luigi L. 
Rating:
5.0

Needed to rent a small truck/van to pick up a large custom made piece of furniture my wife bought in East Aurora, NY and then deliver it back to our residence in Tonawanda, NY. The truck was plenty big enough, clean and easy to operate.The entire transaction went smoothly. Returning vehicle after use and gas up was easy and we had our bill adjusted later on in day to reflect the actual amount used, a nice savings. Highly recommend this U-Haul location.

Joseph L. 
Rating:
5.0

Customer did not leave a comment.

Patrick M. 
Rating:
1.0

Customer did not leave a comment.

David P. 
Rating:
5.0

The team that helped load the truck were excellent hard working group. You could design your appliance hand truck so that the wheels fit the ramp. It was useless and a waste of $12.00. Fortunately the group of movers were aware and brought their own and the move went very well.

Edward J. M. 
Rating:
5.0

Great experience at this location. Personnel were pleasant and knowledgeable ....probably deserve a raise !

Barbara G. 
Rating:
5.0

They were amazing and very helpful and friendly!!!!!

Ingrid B. 
Rating:
5.0

Very good experience. No issues at all.

Brian W. 
Rating:
5.0

Great 👍 quality service time & time again thank you team u-haul

Brandon G. 
Rating:
2.0

Truck ran like crap. I also rented an appliance dolly which was not the one in the truck it was a nightmare trying to move a fridge with it

KARENA H. 
Rating:
5.0

seamless from start to finish. clean trucks. excellent service!

John W. 
Rating:
4.0

Customer did not leave a comment.

Christian M. 
Rating:
3.0

Customer did not leave a comment.

John G. 
Rating:
5.0

Very professional and easy to work with

ken S. 
Rating:
5.0

Its perfect as it is.

Tony B. 
Rating:
5.0

The actual location was fantastic the desk worker was super knowledgeable and nice even at 8am. The guy needs a raise he was awesome. Only flaw is seat belt in truck was very short. Also seat didn't move back to a comfortable distance for a large male

Brandon L. 
Rating:
3.0

Customer did not leave a comment.

Bernelda B. 
Rating:
5.0

Customer did not leave a comment.

Christopher G. 
Rating:
2.0

The representative was also unhelpful. We wanted to pay cash and there was no one else there but he said we would just have to have a seat and wait as opposed to trying to get us done and on our way in the middle of a pandemic.

Robert M. 
Rating:
5.0

Customer did not leave a comment.

Leah B. 
Rating:
5.0

Customer did not leave a comment.

Maclovio M. 
Rating:
4.0

Wonderful and friendly Joel was amazing at his job and very nice

ana M. 
Rating:
5.0

Customer did not leave a comment.

COURTNEYISABELLA M. 
Rating:
5.0

Customer did not leave a comment.

Heather J. 
Rating:
3.0

The woman at the counter was extremely rude to the guy in front of us and to my husband and I. I won't go back there because of her attitude....

Mary L. 
Rating:
5.0

Customer did not leave a comment.

JARIMIL R. 
Rating:
5.0

Customer did not leave a comment.

Robert G. 
Rating:
2.0

More friendly staff.

Steven Jared M. 
Rating:
5.0

Customer did not leave a comment.

SONIJA M. 
Rating:
1.0

When the representative called me to confirm my reservation I told her I want the 17” truck if not I'll take the 26” and what I got was a 15” truck and it was so inconvenient.

Thomas K. 
Rating:
5.0

Customer did not leave a comment.

Philip D. 
Rating:
4.0

Dont tell me you'll have a furnature dolly available and then not have it when i arrive to pick up my truck.

Ai A. 
Rating:
5.0

Customer did not leave a comment.

Tony B. 
Rating:
5.0

There awesome all around everything, this location sticks out above the rest great thank you

Brandon G. 
Rating:
5.0

Customer did not leave a comment.

Roger M. 
Rating:
5.0

The representative that did the intake was very courteous and helpful. He extended his hand and helped me down out of the truck.

Tammi F. 
Rating:
4.0

Customer did not leave a comment.

Susan S. 
Rating:
5.0

Customer did not leave a comment.

Tawny M. 
Rating:
2.0

I arrived at Kenmore ave in tonawanda location in buff ny at 658 and self checked in and the worker denied me to receive the rental said closed as I pulled up door henturneed lights off at 658 I insisted it's not 7 but said computer turn off at 7 but wasnt 7 and had me to 247 share thing it was cold and difficult to do that process and invnvient but anyway I returned the rental a lil over a hour late and got charged a full day I was wondering if you could forgive that lil over hour late charge for a full day please?

Brandon L. 
Rating:
5.0

Customer did not leave a comment.

George W. 
Rating:
5.0

Customer did not leave a comment.

Donald L. 
Rating:
5.0

Customer did not leave a comment.

Amanda B. 
Rating:
4.0

Customer did not leave a comment.

GREGORYJAMES K. 
No reviews have been submitted for this location.

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