Customer Reviews for U-Haul Moving & Storage of Tonawanda

Rating:

5.0

The person that helped me was friendly qnd helpful this is why I keep coming back to this location

Rating:

1.0

Staff was very unprofessional, told me to lie on application to get a storage unit. Made me felt very uncomfortable so I told him I wanted a refund, he told me I wouldn't get a full refund because I had the keys to the unit for 5 days.

Rating:

4.0

I stopped for gas and had a hard time getting the vehicle started I was on the phone with road side assistance and while talking to them I turned the key and it started but I was there for about five minutes

Rating:

5.0

Helpful staff

Rating:

1.0

There wasn’t the amount of gas in the vehicle that I was told there was

Rating:

5.0

The staff went above and beyond to assist us with our rental! Thank you guys! 😊

Rating:

1.0

The reservation rep did an excellent job job. When I picked up the trailer the person who waited on me was the worst customer service agent I have ever met. This guy was absolutely miserable to deal with. I left with the the trailer shaking my head going guess we need to find a new place to rent from. When I returned the trailer to a different customer agent he was everything you would hope all agents strive to be, friendly, helpful, polite. Great recovery to the way the rental began, after 35 years in sales the first customer agent needs a trip to HR or shown out the door and if I was the manager it would be out the door. Completely unacceptable behavior for front line staff.

Rating:

1.0

I was promised a 15 foot truck and received a 10 foot truck. My truck was given to someone else and my location changed.

Rating:

3.0

Truck ran like crap. Cab was filthy, rusty, smelly. The windows haven’t been washed in ages. I topped off the gas before returning putting the level at 7/8. My invoice receipt showed it was under 7/8 so I get charged for 2 gallons of fuel. I estimated and paid for 40 miles at 1.39 a mile. I only traveled 34 miles. I’m due a refund for the 6 unused miles I paid for.

Rating:

5.0

Staff was friendly and helpful.

Rating:

1.0

The guy that took care of me was ver rude. He spoke to me like I was a child and was very disrespectful. He made me late to my appointment and told me he didn’t have to rent to me as if I did something wrong. I will never go back to this location as long as he’s working there. They had to call the president of this location and the manager.

Rating:

5.0

Guys knew their stuff. Helpful and timely. Great job

Rating:

5.0

Make this form more mobile platform friendly.

Rating:

5.0

Staff at this location are helpful and professional. I go here for propane too and they’re quick and friendly.

Rating:

2.0

This location was poorly staffed and would not do a walk through with me when I dropped the truck off. I was informed there were 6 vehicles ahead of me and I would have to wait. After an entire day of loading said truck and a full day of driving then another day of unloading you would think someone could of just taken the all of 10 minutes to put the customer's mind at ease after the stress of moving. I will not be recommending uhaul to anyone it was a horrible experience and the drop off was only a 1/4 of the problems I had.

Rating:

5.0

As always this location treats you like a king. They always go above and beyond.

Rating:

5.0

Thank you for your speedy and courteous service.

Rating:

3.0

Make sure tires get maintained I had a tire blow out on the trailer

Rating:

5.0

My experience there went well. Customer service was good and I was in and out very quickly.

Rating:

5.0

Facility was clean, staff efficient and very pleasant. Equipment was clean and available on time. Pre reservation online worked well and location right near highway made pickup simple. Best uhaul experience.

Rating:

4.0

More customer parking spaces.

Rating:

5.0

.

Rating:

5.0

The service at the location was excellent! However, my experience with uhaul overall was not. I did not receive a call, text or email that the pickup location had changed until an hour AFTER my pickup time. I will seek other options in the future

Rating:

5.0

It worked out great

Rating:

5.0

Quick pickup And return. Great staff

Rating:

5.0

The location was great with answering my questions

Rating:

5.0

Staff was very friendly

Rating:

5.0

On site individual was personable and very helpful. He went out of his way to help another customer and I was very impressed. I would recommend this facility to friends and family members.

Rating:

4.0

Hidden fees and performance of vehicle disappointing

Rating:

5.0

Great!

Rating:

5.0

Customer service at this location was great.

Rating:

5.0

They were very efficient. I was in and out, including hooking up a trailer, in less than 20 minutes!

Rating:

5.0

Joel was a terrific representative of the company. He took care of me in a kind and timely manner. Great job, Joel!

Rating:

1.0

My experience with Uhaul was very bad. Several calls were made. Received multiple cancelation notice. Truck wasn't reserved at the location I was told. Drive to different locations and had to make additional calls to the reservation center. Called each location, only to here, that I didn't have a reservation there. I was told truck wasn't available until 6pm. When I finally got to the location, they told me they had a truck there all day ready to go. I waited all day, bounced around to different locations. This was a one way move, and the unnecessary running around and all the phone calls to Uhaul, waiting on hold, given the false information, made for even a longer move.

Rating:

4.0

I had a great rental experience at this location.

Rating:

4.0

It’s usually a fast and inexpensive deal. The equipment is in good shape, and never a problem with returns. My reception at the location the last couple of times has been less than warm. Counter people in the past have been very friendly but the new gentleman manning the counter is cold and actually unfriendly.

Rating:

5.0

Your locations and your service people were excellent, but you’re enclosed trailer must’ve had a leak because I have carpeting and furniture and bedding that all was wet with dirty water. the bottom of the trailer all wet when I unloaded

Rating:

5.0

Have fuel tank filled up

Rating:

1.0

They tried to scam me saying I Damaged the roof of the truck even though I never even went by a tree let alone a bridge. Then when I explained that it never happened they claimed to send me a bill for “the damage” to the roof of the truck and requested I fill out an accident report even though I stated several times that there was no accident and they were scamming me. My lawyer will be in touch don’t ever go if you are a woman alone they will try and scam u

Rating:

2.0

It was Terrible. It was a white out snowing, the whipers did not work and there was no washer fluid .I had about 2 inches to look out the window to see where I was going. And there was no ramp when we clearly told the gentleman we were moving furniture. I will not use this location again . Sincerely Leah Spencer

Rating:

5.0

Clean the windows and outside mirrors. It was hard to see at night. I had to stop and clean them. I also had to stop twice in a 26 mile round-trip to adjust the passenger side outside mirror. The thing was a little loose and wiggled on bumps.

Rating:

3.0

Install tires on the truck with tread depth that would pass inspection. Unloaded Truck got stuck in couple inches of snow. Had to get it towed out of driveway. Tow driver said how could UHaul give you a truck with tires like that!

Rating:

5.0

Service was great!

Rating:

5.0

Everything was great at the store. There was an issue with the trailer door that would not open. I had to beat on the door aggressively to get it to move. Things break and stuff happens. At the end of the day I got the job done with some setbacks. It happens. Everyone was great and super helpful and for the most part followed up except when they didn't with the door issue.

Rating:

5.0

The location on Kenmore Ave is run by efficient and courteous staff.

Rating:

3.0

Vehicle should not have been in service. Vehicle was not safe for a cross-country trip. Steering was poor, suspension was poor, doors did not seal, cabin/engine noise was unbearable, windshield washing system was frozen and did not work, speedometer stopped working for four hours during trip. Engine oil warning came on at end of trip. This was the opposite of a ‘gentle ride van’. The only positive regarding this rental was that it amazingly didn’t leave us stranded during our 1500 mile trip.

Rating:

5.0

Overall, a great experience. Everything was explained in detail and customer service was excellent :-)

Rating:

5.0

Thanks I'm loved this place recommended.

Rating:

5.0

I use this location all the time and always have great service and great equipment. Thanks

Rating:

5.0

Staff was great

Rating:

5.0

Everything was great - from pick-up to drop-off. I will definitely be using them again in the fall when I need to make the same trip in reverse. Staff was friendly and processed my paperwork quickly. Pricing was better than trying to rent a minivan through a rental car agency (and which I've had trouble actually receiving as there is no guarantee you'll get a minivan even if you reserve one!) U-Haul made this a really positive experience and I will recommend both U-Haul and this location to others.

Rating:

5.0

customer service reps were both professional and attentive, got us in and out FAST and the price was not bad. Will recommend THIS particular site.

Rating:

2.0

I returned the rental vehicle with both the appliance and regular dolly. that were used and the person who took my return pick up marked one of them as missing and charged me a fraudulent fee. I would not recommend any one use this location to do anything. I know for an absolute fact I brought both back they were both in the back of the truck and they were perfectly fine I wasn’t refunded the mileage that I didn’t use I reserved 50 miles but during my move I used a total of 15 this experience today has made me not want to use this specific uhaul location again. The dishonesty of the employee who checked in the truck when I returned is completely unacceptable. This entire ordeal has been beyond infuriating. Please help me get my money back it’s Christmas time and I did not do anything wrong

Rating:

5.0

Fix ramps so they do pull out too fafr and get jambed.

Rating:

5.0

Thumbs 👍🏾

Rating:

5.0

Always excellent service/etc at this location!

Rating:

5.0

You guys were always super helpful (shoutout to Orion who was around the few times I dropped by) which made for probably the best/easiest UHaul experience I’ve had

Rating:

5.0

The young man I worked with was wonderful. I wasn't expecting to even need a storage unit but when I did need it they made sure to get everything done faster than I could have hoped. I am hoping I dont have to move again for a while, but if I did I would go right to this location to proceed!

Rating:

5.0

The staff at both the Woodward location, as well as, the Kenmore ave location were wonderful! They all worked really hard to ensure I got the best service possible. Im still impressee Bree at the Woodward location remembered my name so quickly. This was a hard time in my life and your staff helped so much in making even a little aspect go soomther.

Rating:

5.0

Staff is very professional/courteous/etc! Well maintained operation/workplace...

Rating:

5.0

Customer service is impeccable!

Rating:

5.0

Employee was very knowledgeable, proficient, and polite. A1 service!

Rating:

5.0

Great staff

Rating:

5.0

The folks that processed me in showed common sense and intelligence. Good to see.

Rating:

3.0

We had a good experience starting. We’ve been with them for four years. but after a while, every six months to a year they kept going up on the prices.

Rating:

5.0

They went beyond and above

Rating:

5.0

Excellent team very helpful & great a Zillion 5 stars yall are awesomesauce

Rating:

5.0

Everyone was very accommodating A+

Rating:

5.0

I worked with Ryan and Junior. Both were personable and extremely helpful. I was working under a time constraint and they accommodated my schedule. I would highly recommend this U-Haul location.