Online reservation showed a appliance dolly and 15' truck at ecomart location. When arrived at ecomart, both were unavailable. after speaking with UHaul representatives and assuring me they had both items needed, sent me to this location. They didnt have a truck readily available nor did they have any dollies. They were able to find one for me. The representatives from this location accommodated my inconvenience and found me a truck. Disappointed in online reservation system. Pleased with onsite service.
Michael H.Customer Reviews for U-Haul Moving & Storage of Tonawanda
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Staff was friendly and helpful
W M.Great guys
THOMASLOUIS D.no concerns. Staff was very helpful and explained process well.
Peter H.I rented a 6x12 trailer and the rails to attach tie downs to were in rough shape. On one side (lower) was a wood rail that was easy to attach ratchet straps to. Both opposite side and the other upper were narrow wood strips with small slits to slip a rope through which I needed to fashion a bunch of loops to secure the load. Would be nice to have the rails throughout to secure the load.
michael B.The gentleman who helped me was extremely courteous and super friendly as very happy overall with everything I was able to get a truck last minute get done what I needed to get done and it was so easy
kelly A.The two staff members who helped us were very professional and helpful. It would have been good to have advance notice that there would be no 15' truck available as I had ordered one. We made do with the 10' model they had and took two trips.
Mark V.The truck was ok for very short moves. I definitely wouldn't load it to its maximum capacity. It had 149,000 miles on it and it showed. The steering was not only loose it had a "dead spot" in the steering where it felt unsafe above 40 mph. I would have stopped what I was doing and switched trucks however it wasn't an issue I haven't dealt with before with other vehicles. The employee that assisted me was great. Made picking up the truck very easy. I will rent from this location again and again because the staff is always top notch.
Robert H.I dropped off the night before it was due, I am not for sure about conditions or personnel.
Crystal M.Excellent employee helped me.
david S.Location has all the equipment at hand. Staff did a good job of hooking up and later un-hooking despite the weather being rainy, cold and damp. Employee was polite, professional and prompt.
Edwin M.This location stated that they would email my receipt to me, which they did not. I needed to call the store after to receive my receipt.
Jeffrey W.Staff is terriffic
PATRICKMICHAEL B.The staff is very courteous and helpful
Ezel W.everything was great. Very happy
Brent S.Made a reservation several weeks in advance, but was told “they didn't have that size truckâ€. What's the point of a reservation then?
Ryan P.Very helpful and easy to deal with.
Paul G.Trailer floor was really greasy. Thought it was water at first but was really dirt and grease. Not sure what it was from. A little wash out is needed
Michael I.I wish the two sites in the Lockport area had more choices to pick from. I only needed a small 10ft truck.
James H.This was the best experience I ever had at a Uhaul store. The man behind the desk was wonderful.
David Y.The clerk was very polite and helpful. Only issue was he needs better tech to do his job (phone or tablet that works!) Not his fault
James W.My rental was relocated from near BUF airport, so I had to get a ride from the airport. Possibly transportation from the airport could be offered when necessary.
Linda H.Thank you for your Professional attitude
THOMASMICHAEL W.nothing the place was out of the way the young man that did my rent all was super great.
Noreen C.Excellent customer service and very friendly staff
Steven M.Everything was great and Julio did an excellent job!
Donald K.Add USB ports to the bigger trucks. But not a big deal at all 🤷ðŸ¼â€â™‚ï¸. Thanks Jaquan for helping me out!
John P.The young man who took care of me was very pleasant, a pleasure to work with.
Michael O.The guy that took care of me new what he was doing, from Start to finish the process was painless. What ever your paying this employee I think he should get a raise he is manager material. Tell him to keep up the great work. Fantastic! Thank you.
Michael M.I was charged fuel fee even when I returned the truck with the tank filled exactly the same as when I picked it up - the staff said it's fine but when I got the receipt I was charged.
Bonye L.Couldn't reach the store directly and I was missing the equipment that I paid for
CYDNEYLAUREN W.After the customer service line set me up with a 17ft truck that was over booked, I almost was not able to make it to my new home but the guys here moved heaven and earth to make sure I had a truck with in a hours time. I am forever grateful to them. But the customer services line has no idea what they are doing. I was told too much different information and my dates and size of the truck were changed it was a nightmare to deal with them
brandon T.This is my favorite location. Fast check in, the folks are nice.
JONIGAYLE F.Person who waited on me wasn't patient to me he was unprofessional and I didn't care to work with him use
Beverly W.Friendly professional staff. Very good experience.
MARYWINIFRED D.I was told my contract would be emailed to me and handed the keys and left. After moving I re-fueled at 8.00am and have the receipt and dropped the truck off at 8.15 am because I said I would have it back by 8.30. The next day I received a receipt with a extra $52.30 re-fueling charge. When I pulled out out of the lot the fuel tank was above half which the amount was never told to me, he said return with the same amount of gas. Which by the chart on the emailed contract is 12. I re- fueled to the same amount.I Was charged $52.30 saying the truck had 13/16. I had nothing to show or compare how much fuel was in the truck until after I returned the truck and got the email. At least I should of been told how much gas was supposing was in there so I could walk back in and dispute it. The email doesn't help when I got it the next day when internet was turned on. I have a dispute in for this, number 3453415. Thank you for reading Mark Courtemanche.
Mark C.Great location! Staff is very friendly and equipment has always been in good condition. I have used this location many times and will recommend to anyone seeking rental equipment.
LIZBETHANN D.Nice clean truck with no mechanical issues. All customer service agents were friendly and helpful.
PHILIPTIMOTHY S.Unfortunately didn't get the employees name (he working Monday night Oct 18) but he was very helpful,quick and courteous even though I had arrived as he was locking up for night. I appreciated his attitude and attention when he could've easily just said sorry we're closed. I'll definitely use this location again when needed! THANK YOU!
JOELB S.Prompt efficient service. I will definitely use you guys again
BRIANDAVID S.They rented me a broken truck, it broke down on the side of the road less than 15 miles from location. I was then stranded on the side of the road for 5 hours waiting for uhauls roadside assistance. And once I got back to this "location" the manager told me it was MY fault he rented me a broken truck. Unbelievably horrible experience. And then charged me over $40 above quoted price. No apology. I shouldn't have been charged.
JOSHUAMICHAEL M.N/A
donald V.I had to remind the customer service person that I was renting furniture pads because they did not have them ready in the truck. A major concern for me was all the tires were under inflated by about 20psi. I checked these when I came home to my residence and I had to spend my own money to fill these to the proper pressure. My trip was 700 miles and I needed to ensure my family was safe and we got the best gas mileage possible. The tires should have been checked before renting it out.
bryan P.Keep up the wide selection and availability of products. Keep up good service.
edwin M.Excellent customer service!!
Jaime P.The local U-Haul location was great but the customer service on the national rental number sucked. Nobody seemed to give a shit about my concerns. I was promised a trailer at a particular location and in the end ..... I had to put on an additional 90 miles on my trip to pick up and drop off. That trailer should have been brought to the location I reserved it at. Bottom line is ... I was forced to rent this trailer an extra day and I was told that there is no way possible to comp me the extra day for the inconvenience. It is also stupid when I dial a local number that I was not able to actually talk to someone at that location. Once again, your customer service SUCKS
Richard C.Horribly understaffed. I reserved a 17 ft truck to be picked up at the Niagara Falls Blvd location. U-Haul switched my pickup to Kenmore Ave. More miles = $$ for U-Haul. Then of course, the 17 foot truck was "not available" and they only had a 15 ft truck for the same price as the larger truck. What? Yeah. 2nd time U-Haul has switched it up after a confirmed reservation. Not cool. No bueno. Do not recommend.
Kyle T.It was unfortunate that we were called moments before we left to go pick up the truck. We were informed that they did not have a truck for us and that we would need to drive to a different location to pick it up. Not only did we have to pick up the truck at a distant location, but on top of that inconvenience, were charged for the Miles. Hmmm. Not too great.
Terence R.Good workers
ALANWILLIAM H.Every time I rent they add the extra cost for use of the dolly and blankets from which I don't use. I have to call every time the following day to have these fees removed. And every time I call to do this I am on hold for 35-45 minutes. There is no direct number to the location so staying on hold is the only option.
Robert H.Just keep up the wide product selection and superb service.
Edwin M.The guy at the front desk was great and also the person I spoke with over the phone was phenomenal. You guys get a 10 all the way around.
Richard L.