Customer Reviews for U-Haul Moving & Storage of Totowa

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Totowa

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Mario I.
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The service is great. Thank you to Justin & Ambrose for exceptional service!

TODD P.
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Manager was fantastic. A+!!!! Very Professional.

GERALD P.
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Customer did not leave a comment.

Kenneth C.
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Wonderful staff!

JAMES F.
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Customer did not leave a comment.

Christoph M.
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The two gentlemen that helped us were super friendly & the online experience was very easy.

james D.
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Customer did not leave a comment.

Juan B.
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Very friendly, quick and easy. Plenty of trucks.

ROBERT D.
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We had to drop off here because the original location does not exist anymore.

Keri C.
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Customer did not leave a comment.

John T.
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Nothing. The drop off process took about 1 minute. Very efficient.

Viatchesl S.
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Customer did not leave a comment.

Herminio A.
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Customer did not leave a comment.

Kelley H. | First Impressions |
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The staff were so helpful and made my first storage unit experience fantastic!

DEBRA J.
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Excellent in ever way

MATTHEW M.
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Customer did not leave a comment.

KEVIN N.
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Be consistent with rate quotes. I called reservation center and was quoted a different rate then at center. Different mileage inclusions as well. Was mad but had to make reservations anyway. I drove a total of 125 miles and had van out for about 4 hours and paid about 150 just to move a bike. Way to expensive given the current times!

Tyler D.
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Customer did not leave a comment.

Paul A.
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All my questions were answered, they had everything I needed and most importantly, everything was on time. What more could you ask for, I'm good!

Anardi C.
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Customer did not leave a comment.

Derek W.
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Customer did not leave a comment.

FRANK F.
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Nothing, pickup and drop off was very easy and the customer service people were excellent.

David H.
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Customer did not leave a comment.

Brian T. | First Impressions |
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Customer did not leave a comment.

FRANCISCO C.
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Great service!! This is a tough business, and these guys make the experience very pleasant. I don't go anywhere else!

sarah K.
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Customer did not leave a comment.

James F.
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The staff there was outstanding. They really went above and beyond to help me out during the snowstorm when the truck got snowed in where I had it at I highly recommend those two individuals does customer service

RYAN J.
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Very professional personnel and facility. Impressive!

Roman Z.
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Increase amount of trailers, I came to get a covered one ends up with open, would be nice to have a larger choice

FRANCISCO C. | First Impressions |
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Customer did not leave a comment.

Alvaro M. | First Impressions |
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Customer did not leave a comment.

CORNELIUS V.
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The entire process was painless and easy -- ordering the truck, buying supplies, and picking up the truck and returning it. All of it was stress-free. Thank you!

GIANC S.
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Customer did not leave a comment.

Lloyd A.
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Keep up the good work! Shout out to Justin for the big assist + answering all my questions!

Raffi D. | First Impressions |
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Customer did not leave a comment.

Pablo Q.
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Customer did not leave a comment.

Colleen G.
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Excellent customer service

Karyn D.
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Customer did not leave a comment.

Lawrence S.
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Please know that the facility and staff greatly exceeded my expectations in every way. Couldn't be better unless it was free.

Brett K.
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Customer did not leave a comment.

bela S. | Overall Experience |
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thank you for helping me in the storage

James M.
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It would have been a little easier if we could have gone to one of your facilities closer to Parsippany. Overall experience was very professional, organized, and quick! Thank you Jason!

Andrew T. | First Impressions |
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Customer did not leave a comment.

Timothy C.
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Customer did not leave a comment.

DAVID C.
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Customer did not leave a comment.

Joseph V.
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I dont kniw

sean O.
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Customer did not leave a comment.

charles b. | First Impressions |
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Customer did not leave a comment.

Robert M.
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The people there are always friendly and get you in and out quick .

Michael W.
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"Good Job." I will recommend to my friends.

Michael T.
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I would have to say the guy Christian that helped me who I believe was the owner, was cooperative and made the whole process a breeze

Nicole W.
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N/A

Ray P.
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The guys at the Towowa location are awesome. Great experience

Holly W.
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Customer did not leave a comment.

Jimmy H.
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Customer did not leave a comment.

Amy M.
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Customer did not leave a comment.

Manzar R.
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Customer did not leave a comment.

Holly W.
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Staff was very professional

Hector M.
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keep doing a great job !

MATTHEW V.
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Friendly service, nice people, well run location

Graciella A.
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None at this time The staff were very friendly and the place clean and very organized. We went to pick up the truck and was very fast.

marin S.
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Customer did not leave a comment.

EDWIN R.
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If changes are made based on availability, leave a voicemail! I can jus wake up day if to see there's a change in the truck type or simple not available. Had to be stern to make sure I'll have a truck that I reserved. On the app side, if you offer digital check in, there shouldn't be reason to go into the store and “check in” I'm expecting going into the truck sign the keys already there. Otherwise, don't offer the option.

Natalie L.
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Great staff. Very helpful.

dennis H.
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the employee was really helpful. equipment was ready for me when i got there.

Daniel R. | Overall Experience |
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Customer did not leave a comment.

David S.
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Customer did not leave a comment.

William L.
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Everything went very smoothly

MICHAEL W.
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provide coffee please

John D. | First Impressions |
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Overall experience from start to finish very professional, helpful and customer service-oriented. Would use Uhaul (particularly the Totowa facility) again without hesitation.

Dwayne D.
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Customer did not leave a comment.

susan V.
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Customer did not leave a comment.

Shane S. | Overall Experience |
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Customer did not leave a comment.

Shane S.
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Customer did not leave a comment.

DENNIS C.
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Customer did not leave a comment.

Lisa C.
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Nicholas F.
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Customer did not leave a comment.

Bryan Z.
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The experience of making the reservation and then having it canceled less than 24 hours before pick up was disgraceful. The first person I spoke to was apathetic to my concern seeing as I moved the next day. She kept telling me you signed off on understanding that this could happen. I asked for it to be escalated and the executive assistant that I spoke with did find a truck at another location. This despite receiving a text saying I had to go to MD or PA. The day of the move I took a chance and went to original location and lo and behold they had a truck available. Don't understand how that was the case.... The location employees were awesome but the process itself prior to me stepping in was horrific. I would not recommend U-Haul. Very disappointed.

John T.
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Employees highly professional.

Raymond P.
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Customer did not leave a comment.

Brenda H.
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We paid for a hand truck but it was not in the truck

Alice C.
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Only complaint was front headlight was out. Everything else was great. Thank you.

Syed R.
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Customer did not leave a comment.

Jean C.
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Professional and friendly staff. Great experience overall. I will continue to rent from this location again.

Michael M.
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Customer did not leave a comment.

Michael L.
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Superb customer service

Kimberly F.
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Customer did not leave a comment.

EUGENE G.
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Customer did not leave a comment.

Svetlana Q.
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Customer did not leave a comment.

Enrico C.
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Customer did not leave a comment.

John S.
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Staff was very nice and did a great job. Thank you for moving to Totowa NJ

DANIEL R.
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Very good experience

Sam Z.
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Justin was great and very respectful

Edmond K.
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alter the .99 cent policy to allow for a best rate for extended rental or high mileage rental to frequent good customers. The manager Justin and his assistant Keyshaun were extremely professional and informative during each and every contact with them during my rental. Thank you. Will rent again - ed kleefield

Christopher V.
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Excellent and quick pickup and drop off. THe equipment was exactly what I needed.

Glen M.
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Drop off couldn't have been quicker and the young man that helped with backing the trailer in place was great. When I got home I decided to buy uhaul stock as it seems like a very well run organization.

SCOTT M.
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Customer did not leave a comment.

SCOTT M.
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Customer did not leave a comment.

Charles L.
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Customer did not leave a comment.

Peter C.
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Customer did not leave a comment.

DANIEL B.
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Check your vehicles. My U-Haul broke down on the Jersey Turnpike. The wheel hub failed and caused the braking components to fail as well. I almost lost control of this truck. Then I had to get my truck towed from Carteret, NJ to Roselle, NJ. U-Haul put me in a hotel for the night. My replacement truck was in Totowa, NJ and could not get dropped off so I had to personally drive my car that I was towing on a auto transport. Super inconvenient. Then to top it off, I had to get this replacement truck because my original truck wouldn't be repaired for another 2 days. U-Haul hires movers to unload my truck. The idea was right but the movers did a horrible job. They loaded the truck and then unloaded it again when they realized a few items couldn't fit. I offered them suggestions but they refused to listen. After that it was smooth sailing but I lost 2 days of work and a lot of time but my safety was the most at risk. U-Haul needs to do better an inspection their vehicles.

Scott S.
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Fantastic customer service; pleasant to work with; would highly recommend.

Albert M.
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Customer did not leave a comment.

George B.
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Customer did not leave a comment.

Bruce H.
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Customer did not leave a comment.

Kadeen R.
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Customer did not leave a comment.

William M.
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Friendly, efficient staff

Jeffrey P.
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Customer did not leave a comment.

MontCarme A.
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Justin was very helpful and knowledgeable. I rented a van and it was in pristine condition. Thank you!

Daniel G.
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I was told I could bring the trailer to any location, but the location Woodland Park Auto Repair refused to take it because he said he did not have room. His attitude was that he did not give a damn.

Ryan P.
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Guy who helped me was excellent

Kennedy W. | First Impressions |
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I cannot give enough praise to the team working at this location. The first day I called the facility. (Which was more than once,) i was greeted with such professionalism and kindness by both Keyshaun and Delford. On my move in day I had the pleasure of meeting Jason the manager, along with Delford and Keyshaun. Uhaul what a team you've put together. All three were courteous, caring professional and most of all patient , I walked away in comfort , I knew I was in good hands. Thanks Uhaul for hiring such a great team

Michael M. | Overall Experience |
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Best storage experience I’ve ever had. Staff is amazing, facility is clean, secure and in amazing condition. I highly recommend this storage facility and Uhaul in general for anything moving, towing and storage.

Alex S. | First Impressions |
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Customer did not leave a comment.

Cheryl B. | First Impressions |
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Ambrose was excellent and help us through the process With such professionalism

Shane S. | First Impressions |
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Customer did not leave a comment.

Bill S. | First Impressions |
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Ambrose, Ariel and Keyshaun assisted me with all my needs and were very professional at the same time.

david h. | Overall Experience |
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Justin was very helpful

Frank V. | First Impressions |
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Customer did not leave a comment.

Michael M. | First Impressions |
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Staff is incredibly helpful and polite! Love this facility!

Rosa G. | First Impressions |
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The staff was extremely helpful and courteous!

Brittany W. | First Impressions |
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One of the off duty workers was sitting up front eating and singing while not wearing a mask. This is unacceptable during a pandemic -- especially that he was singing, which spreads the air particles. Dangerous and unprofessional. Otherwise, the other employees were helpful.

Thersa M. | First Impressions |
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The gentlemen at the front desk was extremely helpful and courtesy.

Robert A. | First Impressions |
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Gave an above average because one can always try harder

Mohamad C. | First Impressions |
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Customer did not leave a comment.

Mark K. | Online Move In |
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Staff returning the trailer was great!

Edward M. | Online Move In |
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organized and professional.

peter i. | Online Move In |
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Customer did not leave a comment.

Geri S. | First Impressions |
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when calling the direct number, call gets forwarded to the main UHAUL number. Storage facility is nice. its the main number customer service that i had a problem with A LOT

Ralph Z. | First Impressions |
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Customer did not leave a comment.

PHILLIP S. | First Impressions |
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The staff was very good

michael r. | First Impressions |
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Great experience, very accommodating to my needs

Joe R. | Overall Experience |
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Customer did not leave a comment.

danny i. | First Impressions |
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very nice and clean place to store your stuff

Steve B. | First Impressions |
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Customer did not leave a comment.

Nicholas G. | Overall Experience |
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everything was good.

Donald G. | Overall Experience |
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The Totowa facility is clean and well organized. Justin Lancaster assisted us in a professional manner and we rented a storage unit. We are looking forward to a stress free move thanks to the staff.

FRANCISCO C. | First Impressions |
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Great service

Joe R. | First Impressions |
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Easy to move in, friendly & efficient staff

Elisabeth A. | Overall Experience |
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Uyy

Susan S. | Overall Experience |
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Very accommodating staff, super nice, very thorough & responsive Been with other storage locations and U-Haul is very customer convenient Thanks Susan

Helen L. | First Impressions |
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The loading dock was not designed with U-haul vans/people with access issues in mind. Needs a ramp. Very difficult to remove items drom YOUR van that i rented. Excellent staff

Susan S. | First Impressions |
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Very professional and fast service. Very please with storage unit and the prompt service of returning my U-Haul truck. Wish elevator was bigger

Elisabeth A. | First Impressions |
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111

Izzat M. | Overall Experience |
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The only mistake is that they put places the UBoX on the opposite direction on the trailer which caused significant delays in unloading... human error

Mitchell C. | Overall Experience |
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Incredibly helpful, easy, satisfying experience. Personnel were all great.

Rory S. | Overall Experience |
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All very nice and helpful. I would absolutely recommend this place over Public Storage of Woodland Park. 1 issue with UHAUL that has to change, having to give 24hr notice to access your belongings.

Omer K. | Overall Experience |
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Thanks for everything

Yvonne W. | Overall Experience |
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Justin was wonderful to work with. He was thoughtful and understanding at a difficult time.

Valerie W. | Overall Experience |
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Excellent Service! Sean and Justin could not have been more accommodating, they went above and beyond.

No reviews have been submitted for this location.

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