Customer Reviews for U-Haul Moving & Storage of Totowa
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of U-Haul Moving & Storage of Totowa
Luis A. on
Excellent customer service.
Neil S. on
The staff is efficient and courteous. They made it easy
Bartosz A. on
Super fast dropoff.
muthu l. on
For 1st time truck driver, just they can ask and tell about gears , hand brake, lights as it carries from car
Glenn W. on
Everything went very smoothly best experience I've ever had when renting a truck.
Andrew R. on
The TWO clerks were not at the front desk to help customers... I had to wait several minutes for one of them to come and help me.
Robert d. on
The staff was Awesome and knowledgeable!!!!
Kerry F. on
Justin and his team are awesome!
David S. on
Justin Lancaster did an outstanding job explaining everything in a friendly and professional manner.
RAJESH M. on
There is nothing wrong with the place, but still I gave 3 stars as I reserved the trailer at Pompton lakes, NJ as I had to pickup something from there and come back to Parsippany, NJ. But my reservation was sent to Totowa, which is quite far for me. There are uhaul in Parsippany itself, but I wanted to reserve near the place where I had to go for the item pickup. But I endedup in driving through the narrow roads and spending way too much driving. You should not lie on your website, also call up the customer if you decide to change the pickup location (text message is of no use, as I saw the msg after I went to Pompton lakes uhaul pickup location).
Robert B. on
Have been renting trucks at this location for about 2 years. Service is excellent. Justin and his staff were very helpful, Will continue to use this location .Thanks
Al B. on
Great Service, staff friendly and the process was easy picking up and returning the truck.
Ernesto H. on
Good customer service
Laura V. on
We had a sudden location pick up change, due to a client never closing out his account at drop off, therefore forcing us to have to go to a pick up site 20 miles away instead of the original pick up location of 5 miles. I believe the return policy should be explained in detail with a fee charged if the account is not closed out properly. I must say U Haul did reimburse us $50.00 covering the extra 40 miles we had to drive to pick up the truck.
Karen J. on
Justin made my experience easy and he really represented your Company. He is a manager with great potential! Karen Johnson
Stuart L. on
'service was excellent. very helpful employees.
Roberto P. on
I requested pickup at the saddle brook location, Given Totowa location had to leave work early and lose 2 hours of work . Just to get ahead of traffic
Luis A. on
Everything was perfect
Geremias s. on
All my rentals was very fast and efficient with very professional people to improve would be nice to rent over the phone or online and pickup any time after hours
Ekhlas N. on
I am very disappointed that I rented Uhahl from them two times this week and I got charge 199 for the mileage on Saturday it shouldn’t happen for just 2 to 3 hours and specially for very limited mileage . I’m not going to rent it from them again That’s really disappoint me I got charged $80 instead of 46
lori f. on
The van smelled heavily of smoke. I became congested with coughing during our 30 min ride. The mattress smelled from smoke when we were putting the sheets on.
Ekhlas N. on
N/A
James Q. on
Other locations should look to Totowa for training. I rent there at least once a month - and they are quick, ready and polite. Justin leads by example, and his leadership is an example of how to improve (and turn around) the things people complain about when they complain about uhaul.
Paul A. on
Very professional employee
camille c. on
buy a box of donut holes and some coffee or tea would be a great idea
Jeremy Z. on
Great customer service, and was very accommodating. Looking forward to my next rental.
Alan R. on
The truck needs to be service.
Norberto C. on
Now this is an example of what a location should look and feel like.
Berish R. on
Pleasure to deal with Justin he was very quick Took less tgen then 5 minutes to drop off my trailer and leave
Sheri S. on
I am disappointed with the check out process. I put gas in to read the same on the gauge - a little above 1/2 a tank. We were told we did not have to do anything but leave. My receipt would be emailed. I understood I drove more miles than estimated causing an increase in my bill. I did not expect a gas charge!!! I should have taken a picture of gas gauge when leaving to prove I returned with the same gas level. I drove about 25 miles, (20 miles per gallon?) I put in $5 cash (no receipt) $3 gallon?, that is 1.5 gallons? should cover 30 miles? I see I drove 22. I can not prove my gas return. I was charged $6.38 for EZ fuel sales???? What is that? Sneak in an additional charge? Is it because I am a woman? Maybe take advantage of me because I wont threaten anyone with physical harm or I wont notice? You keep my hard earned money. It is the dishonest practice that disgusts me. I will not use this location again. Or Uhaul in general. There are other choices. Disgusting.
Melis T. on
Staff answered all my questions and were very helpful and kind
Denise Q. on
I was very happy with the entire experience The only issue was with the van driver s door didn’t close correctly. If you didn’t slam the door it didn’t close and unfortunately I forgot to tell the man when I gave it back
ahmad a. on
Good job
Charles D. on
Truck i rented had stickers attached to the instrument panel cluster obstructing the view of the gauges. No sticker or label should obstruct the view of the operator. This comes under the same law that prevents you from hanging stuff from you rear view mirror. Also there is a sticker over the passenger side air bag can you do that without effecting the operation of the air bag??? Over all great service.
Mona k. on
When I called the guy was very kind,helpful and pleasant. I think his name was Keshawn and answered every question I asked. I was pleased with his service
kyle d. on
Justin & his team are great guys. Never let me down- best Uhaul location in the area hands down.
Robert Y. on
Wonderfully accommodating. Should have driven a hundred miles to rent it there.
Vincent B. on
They were so very helpful and understanding when we had to make unexpected changes. The people at this location we’re absolutly amazing. I don’t remember the name of the man but the man we spoke to was incredibly friendly and understanding and we would recommend this specific uhaul location to anyone.
Franchesca B. on
Staff was extremely helpful amd knowledgeable. Staff was also friendly, courteous and helpful. Great experience overall.
Greg J. on
just dropped the truck off after hours...was easy and convenient
Richard C. on
Easy rental process and outstanding service. In both pick up and drop off I encountered very friendly and helpful staff. Will use again!
james d. on
The Manager as well as his staff were very very trained and wonderful to work with.All should get a high 5 for helping me move so far 4 trucks and all packing bought over a 8 month period.If I still lived there would love to store my things as I trust them.Just a great trained kind people reflects the manager and your training.James Daniel Dyer
john p. on
Nothing Justin is an excellent manager and I am Soo glad to be working g with him.
timothy k. on
Attendant was rather cold. No greeting. Just took my paperwork and looked it over than told me I could go
Bernard D. on
Nothing! This is the second time in 2 weeks that I rented a truck from your Totowa NJ location. Each time your manager, Justin Lancaster, and his staff were helpful, friendly and professional. Justin personally handled my reservation and stayed in contact with me all through my rental term. I would highly recommend Justin & U-Haul to anyone of my friends or family members who are looking to rent a vehicle in the future. Your staff in Rutland where I dropped off the truck were equally gracious, professional and pleasant.
Richard F. on
Nothing comes to mind, great experience.
STEVE G. on
good service , good people
Kim M. on
Nice helpful employees in this location
tatina m. on
You should provide customers with Ezpass on those vans that would be nice to make things faster and easier when customers get to the toll booths
William C. on
This does not reflect on the location per say but on uhauls system, if you ask me to choose a pick up location and time and then let the reservation go thru to then not only change the location but also the time, it just seem useless. I wouldn't know if it wasn't for the confirmation call the day prior and the guy who called was great and told me I could still pick up earlier, i would have lost hours of daylight
Izzat M. on
The only mistake is that they put places the UBoX on the opposite direction on the trailer which caused significant delays in unloading... human error
Tony F. on
Justin and his team are IMPECCABLE. The only location I choose to rent and suggest.
Nicole B. on
The young men who assisted us were absolutely wonderful! Great staff and a great facility. Thank you!
Frank O. on
keep doing what you are doing. the office staff was fantastic very helpful
Gerassimos D. on
Great experience
Mitchell C. on
Incredibly helpful, easy, satisfying experience. Personnel were all great.
Rory S. on
All very nice and helpful. I would absolutely recommend this place over Public Storage of Woodland Park. 1 issue with UHAUL that has to change, having to give 24hr notice to access your belongings.
Omer K. on
Thanks for everything
Yvonne W. on
Justin was wonderful to work with. He was thoughtful and understanding at a difficult time.
Valerie W. on
Excellent Service! Sean and Justin could not have been more accommodating, they went above and beyond.