Customer Reviews for U-Haul Moving & Storage of Totowa

The service is great. Thank you to Justin & Ambrose for exceptional service!

Manager was fantastic. A+!!!! Very Professional.

Wonderful staff!

The two gentlemen that helped us were super friendly & the online experience was very easy.

Very friendly, quick and easy. Plenty of trucks.

We had to drop off here because the original location does not exist anymore.

Nothing. The drop off process took about 1 minute. Very efficient.

The staff were so helpful and made my first storage unit experience fantastic!

Excellent in ever way

Be consistent with rate quotes. I called reservation center and was quoted a different rate then at center. Different mileage inclusions as well. Was mad but had to make reservations anyway. I drove a total of 125 miles and had van out for about 4 hours and paid about 150 just to move a bike. Way to expensive given the current times!

All my questions were answered, they had everything I needed and most importantly, everything was on time. What more could you ask for, I'm good!

Nothing, pickup and drop off was very easy and the customer service people were excellent.

Great service!! This is a tough business, and these guys make the experience very pleasant. I don't go anywhere else!

The staff there was outstanding. They really went above and beyond to help me out during the snowstorm when the truck got snowed in where I had it at I highly recommend those two individuals does customer service

Very professional personnel and facility. Impressive!

Increase amount of trailers, I came to get a covered one ends up with open, would be nice to have a larger choice

The entire process was painless and easy -- ordering the truck, buying supplies, and picking up the truck and returning it. All of it was stress-free. Thank you!

Keep up the good work! Shout out to Justin for the big assist + answering all my questions!

Excellent customer service

Please know that the facility and staff greatly exceeded my expectations in every way. Couldn't be better unless it was free.

thank you for helping me in the storage

It would have been a little easier if we could have gone to one of your facilities closer to Parsippany. Overall experience was very professional, organized, and quick! Thank you Jason!

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The people there are always friendly and get you in and out quick .

"Good Job." I will recommend to my friends.

I would have to say the guy Christian that helped me who I believe was the owner, was cooperative and made the whole process a breeze

N/A

The guys at the Towowa location are awesome. Great experience

Staff was very professional

keep doing a great job !

Friendly service, nice people, well run location

None at this time The staff were very friendly and the place clean and very organized. We went to pick up the truck and was very fast.

If changes are made based on availability, leave a voicemail! I can jus wake up day if to see there's a change in the truck type or simple not available. Had to be stern to make sure I'll have a truck that I reserved. On the app side, if you offer digital check in, there shouldn't be reason to go into the store and “check in” I'm expecting going into the truck sign the keys already there. Otherwise, don't offer the option.

Great staff. Very helpful.

the employee was really helpful. equipment was ready for me when i got there.

Everything went very smoothly

provide coffee please

Overall experience from start to finish very professional, helpful and customer service-oriented. Would use Uhaul (particularly the Totowa facility) again without hesitation.

The experience of making the reservation and then having it canceled less than 24 hours before pick up was disgraceful. The first person I spoke to was apathetic to my concern seeing as I moved the next day. She kept telling me you signed off on understanding that this could happen. I asked for it to be escalated and the executive assistant that I spoke with did find a truck at another location. This despite receiving a text saying I had to go to MD or PA. The day of the move I took a chance and went to original location and lo and behold they had a truck available. Don't understand how that was the case.... The location employees were awesome but the process itself prior to me stepping in was horrific. I would not recommend U-Haul. Very disappointed.

Employees highly professional.

We paid for a hand truck but it was not in the truck

Only complaint was front headlight was out. Everything else was great. Thank you.

Professional and friendly staff. Great experience overall. I will continue to rent from this location again.

Superb customer service

Staff was very nice and did a great job. Thank you for moving to Totowa NJ

Very good experience

Justin was great and very respectful

alter the .99 cent policy to allow for a best rate for extended rental or high mileage rental to frequent good customers. The manager Justin and his assistant Keyshaun were extremely professional and informative during each and every contact with them during my rental. Thank you. Will rent again - ed kleefield

Excellent and quick pickup and drop off. THe equipment was exactly what I needed.

Drop off couldn't have been quicker and the young man that helped with backing the trailer in place was great. When I got home I decided to buy uhaul stock as it seems like a very well run organization.

Check your vehicles. My U-Haul broke down on the Jersey Turnpike. The wheel hub failed and caused the braking components to fail as well. I almost lost control of this truck. Then I had to get my truck towed from Carteret, NJ to Roselle, NJ. U-Haul put me in a hotel for the night. My replacement truck was in Totowa, NJ and could not get dropped off so I had to personally drive my car that I was towing on a auto transport. Super inconvenient. Then to top it off, I had to get this replacement truck because my original truck wouldn't be repaired for another 2 days. U-Haul hires movers to unload my truck. The idea was right but the movers did a horrible job. They loaded the truck and then unloaded it again when they realized a few items couldn't fit. I offered them suggestions but they refused to listen. After that it was smooth sailing but I lost 2 days of work and a lot of time but my safety was the most at risk. U-Haul needs to do better an inspection their vehicles.

Fantastic customer service; pleasant to work with; would highly recommend.

Friendly, efficient staff

Justin was very helpful and knowledgeable. I rented a van and it was in pristine condition. Thank you!

I was told I could bring the trailer to any location, but the location Woodland Park Auto Repair refused to take it because he said he did not have room. His attitude was that he did not give a damn.

Guy who helped me was excellent

I cannot give enough praise to the team working at this location. The first day I called the facility. (Which was more than once,) i was greeted with such professionalism and kindness by both Keyshaun and Delford. On my move in day I had the pleasure of meeting Jason the manager, along with Delford and Keyshaun. Uhaul what a team you've put together. All three were courteous, caring professional and most of all patient , I walked away in comfort , I knew I was in good hands. Thanks Uhaul for hiring such a great team

Best storage experience I’ve ever had. Staff is amazing, facility is clean, secure and in amazing condition. I highly recommend this storage facility and Uhaul in general for anything moving, towing and storage.

Ambrose was excellent and help us through the process With such professionalism

Ambrose, Ariel and Keyshaun assisted me with all my needs and were very professional at the same time.

Justin was very helpful

Staff is incredibly helpful and polite! Love this facility!

The staff was extremely helpful and courteous!

One of the off duty workers was sitting up front eating and singing while not wearing a mask. This is unacceptable during a pandemic -- especially that he was singing, which spreads the air particles. Dangerous and unprofessional. Otherwise, the other employees were helpful.

The gentlemen at the front desk was extremely helpful and courtesy.

Gave an above average because one can always try harder

Staff returning the trailer was great!

organized and professional.

when calling the direct number, call gets forwarded to the main UHAUL number. Storage facility is nice. its the main number customer service that i had a problem with A LOT

The staff was very good

Great experience, very accommodating to my needs

very nice and clean place to store your stuff

everything was good.

The Totowa facility is clean and well organized. Justin Lancaster assisted us in a professional manner and we rented a storage unit. We are looking forward to a stress free move thanks to the staff.

Great service

Easy to move in, friendly & efficient staff

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Very accommodating staff, super nice, very thorough & responsive Been with other storage locations and U-Haul is very customer convenient Thanks Susan

The loading dock was not designed with U-haul vans/people with access issues in mind. Needs a ramp. Very difficult to remove items drom YOUR van that i rented. Excellent staff

Very professional and fast service. Very please with storage unit and the prompt service of returning my U-Haul truck. Wish elevator was bigger

111

The only mistake is that they put places the UBoX on the opposite direction on the trailer which caused significant delays in unloading... human error

Incredibly helpful, easy, satisfying experience. Personnel were all great.

All very nice and helpful. I would absolutely recommend this place over Public Storage of Woodland Park. 1 issue with UHAUL that has to change, having to give 24hr notice to access your belongings.

Thanks for everything

Justin was wonderful to work with. He was thoughtful and understanding at a difficult time.

Excellent Service! Sean and Justin could not have been more accommodating, they went above and beyond.