Customer Reviews for U-Haul Moving & Storage of Trenton

3,908 reviews

474 Brunswick Ave   Trenton, NJ 08638
(Located 1 mile south of Capital Health Medical Center)

(609) 989-9100

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(609) 989-9100

474 Brunswick Ave
Trenton, NJ 08638
(Located 1 mile south of Capital Health Medical Center)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
1.0

Customer did not leave a comment.

Michelle A. 
Rating:
5.0

Customer did not leave a comment.

JESUS R. 
Rating:
4.0

Customer did not leave a comment.

Thomas R. 
Rating:
4.0

Location very busy but truck could have been cleaner. Also I suggest “no smoking” might be a good idea. Truck stank of cigarettes and there was ash all over the dash etc

Robert H. 
Rating:
3.0

The trailer we received had a damaged door that got stuck while opening and closing it. We had to spend so long fighting with the door every time we opened or closed it that we didn't finish moving what we needed to and will now need to rent another trailer— from a different location. We originally reserved the trailer from a closer Uhaul, but the address was changed without notice. This location didn't have all of the items we reserved.

Bethany B. 
Rating:
4.0

Customer did not leave a comment.

Nicole G. 
Rating:
5.0

Customer did not leave a comment.

ThressaA F. 
Rating:
1.0

Truck was filthy and had a quarter tank of gas

Michael V. 
Rating:
5.0

Customer did not leave a comment.

STEVEN Q. 
Rating:
5.0

Customer did not leave a comment.

Craig B. 
Rating:
5.0

Nothing

Kyle B. 
Rating:
5.0

Customer did not leave a comment.

Craig H. 
Rating:
4.0

Customer did not leave a comment.

CHRISTOPHER H. 
Rating:
5.0

I felt that the staff was fantastic, friendly and understanding. Both times (pick up and drop off) I felt even though they were busy, they took the time and attention to each customer.

Thomas G. 
Rating:
5.0

Customer did not leave a comment.

Michael L. 
Rating:
2.0

Truck has a motor issue not later than 8 miles since I picked it up. No rental moving pads despite I booked them in advance.

ESTEBAN G. 
Rating:
5.0

Great customer service but the location of the company not the best.

Paulina O. 
Rating:
4.0

Customer did not leave a comment.

George B. 
Rating:
5.0

Have a few snacks & drinks available (even if for purchase)

Tila S. 
Rating:
5.0

This location took care of us when another UHAUL location failed to keep our reservation and didn't have a van reserved for us. Thank you Vince!!

Stephen R. 
Rating:
5.0

Customer did not leave a comment.

Jamie N. 
Rating:
4.0

they need to get more dollies

Nanette T. 
Rating:
5.0

Amazing customer service.

Gabriela P. 
Rating:
5.0

Customer service was excellent ..

Madelyn T. 
Rating:
2.0

I booked a 10' truck to be picked up at 8AM. The location doesn't open until 9AM so it would be a self pick-up. I've had problems with U-Haul in the past so the night before I called and verified every detail of the reservation with a human being. Get there at 8AM and try to do the self pick-up and my reservation is changed to normal pickup, so I have to wait an hour until it opens to get the truck. Messed up my whole schedule that day.

Rich S. 
Rating:
5.0

Customer did not leave a comment.

barry S. 
Rating:
5.0

Customer did not leave a comment.

JODIANN R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Terrence J.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

greg H.  |  Overall Experience 
Rating:
3.0

They were out of supplies (moving blankets) and the service rep shared minimal details about the transaction i.e. gas policy, how to handle tolls, where the truck would need to be returned, etc. Not an issue with the location but UHaul policy, you need to be more transparent in your quotes. The final charge was nearly $100 MORE than the quote due to taxes and additional fees.

Richard P. 
Rating:
1.0

My experience was extremely unprofessional and disrespectful. The representative name Durvan was extremely rude and didn't seem to want to value me as a customer. I had an awful experience and I'm considering not using this company in the future.

Kimberly C. 
Rating:
5.0

Customer did not leave a comment.

Robert S. 
Rating:
5.0

This place used to be awful. Under new management its actually a really good uhaul place. They are kind and understanding now.

Asa R. 
Rating:
4.0

Customer did not leave a comment.

greg H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Patricia M. 
Rating:
5.0

Customer did not leave a comment.

kALANDRA S.  |  First Impressions 
Rating:
5.0

It's always a pleasure renting from this location. Everyone is nice and always make it a great experience not a nightmare like other places.

Jason V. 
Rating:
5.0

Customer did not leave a comment.

art L. 
Rating:
4.0

Customer did not leave a comment.

Hector R. 
Rating:
5.0

Customer did not leave a comment.

carol M. 
Rating:
5.0

Customer did not leave a comment.

DENNIS W. 
Rating:
4.0

Customer did not leave a comment.

Brittany R.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Jonathan E S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Christina T. 
Rating:
3.0

Customer did not leave a comment.

EILEEN M. 
Rating:
5.0

Customer did not leave a comment.

Charlotte C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jose G. 
Rating:
3.0

Customer did not leave a comment.

Danielle H. 
Rating:
4.0

Customer did not leave a comment.

Akirah F. 
Rating:
4.0

Customer did not leave a comment.

GUSTAVO HENRIQUE C. 
Rating:
5.0

Customer did not leave a comment.

LISA H. 
Rating:
5.0

Customer did not leave a comment.

chadwick M. 
Rating:
5.0

There is no need for improvement the gentlemen were very professional and polite service greatly appreciated

Hytha T. 
Rating:
5.0

Keep up the great work you're already doing... appreciate u thks 👍

Gerald P. 
Rating:
5.0

Customer did not leave a comment.

April M.  |  Online Move In 
Rating:
3.0

Customer did not leave a comment.

Harshad Madhukar C. 
Rating:
5.0

I reserved my truck and an appliance dolly online. When I arrived to pick-up the truck, the facility did not have the appliance dolly. I was told that items like that are on availability. I believe customers should be notified online, when they make a reservation, that these items are subjected to availability of stock at the location instead of being surprised on the day of pick-up. Something like this, the absence of an appliance dolly, can sabotage an entire move.

Peter M. 
Rating:
3.0

Customer did not leave a comment.

Yonette K. 
Rating:
5.0

I think it was a great experience! We were in and out super quick. They had the equipment we ordered and charged us the quoted price. The staff was also nice and courteous.

JAMES G. 
Rating:
5.0

Customer did not leave a comment.

Nancy T. 
Rating:
4.0

Customer did not leave a comment.

Domenae C. 
Rating:
5.0

Everything was great

MICHELLE H. 
Rating:
5.0

Staff was friendly and pick up and drop off was super easy. Thanks.

Robert M. 
Rating:
4.0

Customer did not leave a comment.

Denise L. 
Rating:
5.0

Customer did not leave a comment.

KENIA V.  |  Overall Experience 
Rating:
5.0

The service person did handled my rental is awesome

JAMES H. 
Rating:
5.0

Customer did not leave a comment.

Chenell L. 
Rating:
5.0

Customer did not leave a comment.

NORMA L. 
Rating:
5.0

Customer did not leave a comment.

Khalid T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michael L. 
Rating:
5.0

Customer did not leave a comment.

Timothy S. 
Rating:
5.0

Customer did not leave a comment.

James F. 
Rating:
5.0

Customer did not leave a comment.

BUTLER K. 
Rating:
3.0

Customer did not leave a comment.

Laila R. 
Rating:
4.0

Customer did not leave a comment.

Sharonda C. 
Rating:
5.0

Customer did not leave a comment.

Edwin D. 
Rating:
5.0

Customer did not leave a comment.

Arcadio M. 
Rating:
3.0

I booked 25' truck but when I stopped by, they told me it was not available. Furniture dolly and regular dolly were not available. Instead, they gave me an appliance dolly without telling me about that. Also, I booked furniture pads. that was not available, either! So I had to buy it from the store. Overall, disappointed. The only plus was they were very polite.

Seyedfarzan K. 
Rating:
5.0

Vince went above and beyond to take care of me. My first time renting a truck like this and he made the experience all worth it. Would recommend u-haul to any move but every mover should rent from here!! Thanks again guys!!

Alexander D. 
Rating:
2.0

I checked tire pressures when I got home. Front tires supposed to have 55lbs. LF was 20 lbs, RF was 80 lbs.! I had to correct them, fearing I would lose control on my trip. Also, fuel tank was not full, so I had to stop and get gas before & during my trip. Tank should have been full.

Edward B. 
Rating:
4.0

Customer did not leave a comment.

AMARE A. 
Rating:
5.0

I e rented from here multiple times and the rentals are always clean.

TIMOTHY G. 
Rating:
5.0

Polite professional quick & efficient. Highly recommend this location

Gail S. 
Rating:
5.0

My experience was awesome I like that u can do everything mobile now. I think that's cool

Joann J. 
Rating:
5.0

Customer did not leave a comment.

LUDDIE A. 
Rating:
5.0

Customer did not leave a comment.

RUPERT H. 
Rating:
2.0

I didn't even get to rt 1 and the gas needle was on .. And I paid $100 when I was told it was $49 when I call the same morning as my pick up... Highway robbery...

Vickie V. 
Rating:
5.0

Customer did not leave a comment.

James H. 
Rating:
5.0

Customer did not leave a comment.

THOMAS S. 
Rating:
1.0

Customer did not leave a comment.

Sharika H. 
Rating:
5.0

Customer did not leave a comment.

Diane W. 
Rating:
5.0

They treat you good and with respect

Michael M.  |  First Impressions 
Rating:
5.0

Easy access and plenty of room to maneuver. Friendly and helpful staff

James H. 
Rating:
4.0

Customer did not leave a comment.

JAMIE K. 
Rating:
5.0

They were very fast and professional about the rental. I reserved the truck and when I arrived I was out of there in 5 minutes. Only thing I have a problem with was not enough hand trucks for rent. I saw the reason why the next morning when I returned the truck they had about 25 trucks being returned so they had a lot of people who probably rented them they did suggest that I check the nearby home Depot to rent a hand truck. But they took about 2 minutes to get me on my way even though they were very busy. Very good service.

Thomas C. 
Rating:
5.0

Nothing everything and everyone are great

ROBERT W. 
Rating:
1.0

Do not change my location at the last minute. I reserved my truck 3 weeks in advance. I get a call the day before my move to another state and I have drive an extra 25 miles the opposite direction to pick it up.

Arnold N. 
Rating:
4.0

Customer did not leave a comment.

Felicia M. 
Rating:
2.0

Never did recieve my hand truck I paid for. Went to pick up truck was given no instructions and there was only 1/4 tank of gas.

Lea M. 
Rating:
3.0

I saved $50 for bringing the truck back with over 1/4 tank, when the tank was almost empty when I picked it up. It cost me $80 for fuel to get the level over 1/4 tank. Luckily I didn't drive the truck very far and saved another $30 but it was a pretty silly game to have to play.

Joseph E. 
Rating:
3.0

Storage units are extremely smaller than normal and always none vacant

Brittany R.  |  First Impressions 
Rating:
5.0

I have no complaints

Jackie H. 
Rating:
5.0

Basically the same great respect for customers... appreciate your service...

Gerald P. 
Rating:
5.0

Customer did not leave a comment.

Dan H. 
Rating:
5.0

Nothing, everything was a great first experience!!!

Thomas D. 
Rating:
5.0

Customer did not leave a comment.

Yolanda H. 
Rating:
4.0

Customer did not leave a comment.

Rupert H. 
Rating:
5.0

Customer did not leave a comment.

Maria Ximena M. 
Rating:
5.0

Customer did not leave a comment.

MITESH V. 
Rating:
5.0

Dependable. Reliable and polite

Marie A. 
Rating:
3.0

Customer did not leave a comment.

Gary S. 
Rating:
5.0

The gas was on empty and only had enough gas for 18 miles.

Mary R. 
Rating:
5.0

Repair several cargo vans on the site that cannot be used because they're inoperable. The vehicle I received was clean but a substitute for a cargo van that wasn't available because many were inoperable. Also, if no cargo vans were available when I made the reservation, I should've been informed.

KENNETH M. 
Rating:
3.0

There was a leek in my storage unit #1197.

Edia H.  |  Overall Experience 
Rating:
4.0

Only frustration was ordering trolleys for my move and then discovering when I arrived at office that there were none available.

Jessie W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Janice C.  |  First Impressions 
Rating:
2.0

My storage unit was infested with mice and roaches. My boxes were full of live roaches, mice droppings. I was so discussed. I was forced to throw away most of my belongings.

patricia r.  |  Overall Experience 
Rating:
5.0

The staff was extremely professional and kind.

Wanda g.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

TUERE B.  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Roy T.  |  First Impressions 
Rating:
3.0

Only problem was that they didn't have the dolly I asked for.

Jessie W.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Naomi M.  |  First Impressions 
Rating:
5.0

Vincent, and his team so helpful

Kaye C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Odalys P.  |  Online Move In 
Rating:
5.0

I’d like to thank Vince because he was very helpful to my every need. He has a good heart and without him I would never gotten what I needed. He helped me every step of the way and I forever grateful. Thanks Vince. You set the standards high!!!

MIA H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Shannon F.  |  First Impressions 
Rating:
5.0

Staff personnel Tracy was professional, knowledgeable and very friendly. Great experience. Wanda Green

Wanda g.  |  First Impressions 
Rating:
4.0

Overall, good move-in experience, although the door fastener was rusted and difficult to open.

Jamie S.  |  First Impressions 
Rating:
1.0

after booking a unit online for the stated price, i was shocked to find that U-Haul is unable to keep their word on the units and pricing, as the location said the unit would actually be double the price, and uhaul did not take responsibility for this discrepancy. I do not understand how my reservation online wasn’t upheld, as if uhaul doesn’t guarantee reservation pricing, why have a reservation system at all?

Jordan S.  |  First Impressions 
Rating:
3.0

Workers were not that helpful over phone or in person. Yet the storage unit was clean and ready to use.

Patrick R.  |  Online Move In 
Rating:
5.0

Really great service! Very helpful staff!

Annie H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Amaury H.  |  Overall Experience 
Rating:
2.0

I am not saying anything bad really but don't keep your things here there is a major issue with rodents and bedbugs I would not recommend this place needs to only be for the vehicles and moving trucks no more than that the storage unit had ruined almost everything I owned but I had to pay for insurance.... Im sad I was paying for a whole bunch of damaged good because of mice and rats.

shateira d.  |  Overall Experience 
Rating:
5.0

The staffs are very helpful and friendly.

Vivian T.  |  Overall Experience 
Rating:
2.0

The staff member that took care of us was not vocally professional at some points. The unit was not clean and same staff member seen this but walked away with no explanation. I took a picture of unit before we put put our belongings in it for documentation.our s

margarita c.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Patsy C.  |  First Impressions 
Rating:
5.0

Durvan was amazing!

Nah'Rya W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

mirtha b.  |  Overall Experience 
Rating:
5.0

The staff was excellent I never had a problem with my storage I would definitely use it again if necessary thanks for your service. their Trenton NJ office and main st in Hartford CT office their staff is great they should be honored.

Chadyra M.  |  Overall Experience 
Rating:
5.0

Excellent

Raufu O.  |  First Impressions 
Rating:
5.0

I love this facility they go way beyond! I am a elderly women who collects items qnd redistribute to the poor they are so sweet to me

Eva N.  |  Overall Experience 
Rating:
3.0

I had mice in my unit and there were poop droppings everywhere in my clothes on my furniture on dishes. Just disgusting. I reported this issues twice. I have pictures or all my stuff. I wasn’t pleased with at all. Even though the unit was outside they should’ve done something about this to ensure my stuff was protected. Especially since I paid insurance every month.

Tabitha M.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Mikhail I.  |  Overall Experience 
Rating:
1.0

The Uhaul crew was very accommodating. Until...my belongings were in the storage unit a year and my belongs were EXTREMELY destroyed/damaged by rodents. They nested,eaten paperwork, boxes mice droppings and pee stains EVERYWHERE in my unit. All I was asked by the crew "do I have insurance"? It was horrible and loss of my belongings experience. 😞

MARCELLA H.  |  Overall Experience 
Rating:
2.0

I reserved a storage unit 2 weeks ahead and they gave it away giving me a small unit that i couldnt even fit my furniture now i lost out on furniture for my kids and i they didn't seem to care and wasnt too polite

Sheila D.  |  First Impressions 
Rating:
5.0

Good

David H.  |  First Impressions 
Rating:
1.0

Won’t ever use uhual again!

DJuana H.  |  Overall Experience 
Rating:
5.0

Courteous and efficient. One fellow agreed to attach the lock as we had an appointment to get to. I have the card and one key. He has the other. Could you please mail that key to me: Mona McCormack.

Mona M.  |  First Impressions 
Rating:
5.0

Your service. Very good customer services waas excellent with a very warm welcome.don't online to longe.

Chantal P.  |  First Impressions 
Rating:
5.0

Ahmed is the best!

Roxanne C.  |  Overall Experience 
Rating:
5.0

The staff was great and very helpful on both sites from pick up and delivery.

robert l.  |  Overall Experience 
Rating:
5.0

Can customer be given the opportunity to participate in a prize or draw einning event every month?

ARMENUS G.  |  Overall Experience 
Rating:
5.0

The general manager of U-Haul Trenton was really helpful and knowledgeable. He is also friendly and warm-heart. He went beyond to help me resolve the trailer issue by switching to a van.

yingkai w.  |  First Impressions 
Rating:
5.0

Reps are nice and willing to help!

robert l.  |  First Impressions 
Rating:
3.0

U-haul equipment always blocking your unit when you go to access your things.

JAMES W.  |  Overall Experience 
Rating:
5.0

Professional service

Robert Y.  |  Overall Experience 
Rating:
3.0

I didn't use the Brunswick Ave location. I am not using any storage there either. HYANNIS locatio couldn't find Buxton's Storage on Ferry Road, Ewing, 08618. Had to correct by calling UHAUL.

valarie s.  |  Reservation 
Rating:
3.0

Could better understand U-Box.

Michael K.  |  Overall Experience 
Rating:
5.0

Good service

jOHANA G.  |  Overall Experience 
Rating:
5.0

Prompt and flexible service. Thanks!

Thomas Z.  |  Overall Experience 
Rating:
3.0

Wrong info/staff re:1month free rental/storage w/ 1way truck rental meant my being charged for 1month storage(almost $100);said didn’t matter if storage was at end/start facility/ok if 1-2days early

lauren i.  |  Overall Experience 
Rating:
1.0

The manager never got back to me in timely manners regarding my storage unit when i lost my key to lock. Due to poor customer service and inconvenient hours unable to move out of storage in time. FEES

debrora b.  |  Overall Experience 
Rating:
2.0

Staff was helpful. Storage unit leaked and damaged some belongings. Large garbage pile next to the unit.

Gabriel S.  |  Overall Experience 
Rating:
5.0

Great men of character who were able assistants.

Jeffrey R.  |  Reservation 
Rating:
5.0

Great customer service experience.

Chanise B.  |  Overall Experience 
Rating:
5.0

I am very satisfied with the customers service and assistance. I would definitely recommend someone to uhaul Trenton Nj

JOSEPH E.  |  Overall Experience 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Truck Icon
    Moving Trucks

    We have the largest selection of new trucks!

  • Trailer Icon
    Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Self-Storage Icon
    Self-Storage

    We have the most coverage in North America!

  • Moving Supplies Icon
    Moving Supplies

    We sell hundreds of products to make moving easier!

  • Trailer Hitch Icon
    Trailer Hitches

    U-Haul is North America's #1 hitch installer!

  • Propane Icon
    Propane

    Propane service delivered straight to your door!

  • Truck Sales Icon
    Trucks for Sale

    We have the largest selection in the industry!

Back
To Top