Customer Reviews for U-Haul Moving & Storage of Trenton

Rating:

3.0

But I would like to dispute the 3 gallons of Gas charge. Because I top it so when I drove from the gas station to your place the gage is exactly at where I picked up.

Rating:

1.0

The U haul truck right side mirror was hanging in air. It was too risky for me to drive the truck with the faulty mirror. This is poor maintenance that nobody checked the mirror prior to giving the truck to me I rented a $7 dolly which was no good as it was not even rolling and making loud noise. I ended up purchasing a dolly from a nearby store I did the online checking and uploaded all my information prior to picking up the truck. Still I was asked the same questions again. I had a very poor experience and I was lucky that nothing happened to vehicle

Rating:

3.0

Probably spick at least Spanish and English.

Rating:

1.0

Staff was rude and was trying to charge me $2,000 for a truck I dropped off the same day, they didn't check it in untill the following day proceeded to tell me I didn't drop the truck off and said I dropped it off at the wrong location than tried to tell me that I didn't drop off the key, very poor customer service, needs to be retrained at how to speak to people and do there jobs correctly so there no chance of "extra charges" for no reason

Rating:

5.0

The morning shift was great they were patient and attentive, definitely great! The evening shift was even better I return the truck about 10 mins after 7 as well as another guy and a another young women was there for help with an online reservation they unlocked the doors and let us in and help us all personal answered every question and wouldn’t let us leave until we were well taken care of ! True customer service here!

Rating:

5.0

Excellent service

Rating:

5.0

rented a few times, everything went smoothly.

Rating:

4.0

The gentlemen behind the counter we polite, informed and helpful. Your truck however was a PoS. Lights didn't turn off, even though they dial was repeatedly turned to the off position upon returning the truck. The radio controls do not work, the tow button on the differential handle is temperamental and the truck had no accelleration. Understanding trucks of this nature are not meant to have aggressive acceleration, any acceleration would have made the driving safer when entering crowded, fast-moving interstates. I was quite disappointed with the performance and condition of the truck, but overjoyed at the office's hospitality and professionalism.

Rating:

1.0

Making sure all vehicles have gas in it

Rating:

5.0

Excellent customer service 👏🏾

Rating:

1.0

They charge me $60 for refuel which I don't understand we only one t 5 miles we filled the truck where it was when we got it dropped it off to the location. I have never have any problems with them ever I get a email stating extra charges had to call slcustomer service to get my money back who by the way was excellent

Rating:

5.0

Great storage

Rating:

2.0

They forgot to sign the vehicle in until the next day and had the nerve to still charge me for the extra dolly

Rating:

5.0

Had trouble with the truck barley could open it truck stink and felt like it was going to cut off

Rating:

2.0

The owner was rude when I was nothing but polite. When I asked if I could return the truck after the 4 pm time I had estimated when booking, he scoffed at me and said I couldn’t because it was rented after me. Ok… that’s fine - no need to scoff at me. How was I supposed to know it had been rented after me? It’s why I asked. Then tried to switch it up to nice, but dude, don’t need the attitude for no reason. Needed full names and phone numbers for multiple people in my life when no other Uhaul has ever asked me for this. Didn’t go over the paperwork with me or explain anything, as other locations have every time even if they recognized me from previous rentals. Didn’t have the dolly requested (seems to be a theme) and told me there was a dolly on the truck (there wasn’t). Every surface in the truck was sticky and smelled of weed. No one came out to greet me when I returned the truck, despite the signage saying wait in the truck. Lady inside eating didn’t want to explain a thing to me, and didn’t go check mileage and gas like every other location. I took pre and post photos of mileage and gas just in case they tried to screw me over (they didn’t luckily), but be on your guard. Bathroom soap wouldn’t clean my hands (watered down). Just overall icky experience, but at least the truck worked. Won’t be using again for future moves.

Rating:

5.0

Great customer service 💯💯💯

Rating:

1.0

Hello, This review isn't a review of Trenton but of U-Haul as a company and the Ewing location. The Trenton location feels like it is in a unsafe area but the front desk representative was quick and got me out of the area safely. I originally was told to go to Ewing to pick up my vehicle. After waiting 15 minutes passed the time the location hours were supposed to be open according to the sign on the door. I went to another area where I saw an employee wearing a U-Haul shirt. When I asked him about needing to pick up my truck he said"I can't help you. I just work here." Might have been the worst statement of all time. I called the main number to find out that your hardworking employee was going to be an hour late to work on a Monday and I have to go to Trenton to get the U-haul. The van I got had terrible air conditioning and I personally thought the trucks were more up to date with cameras when I purchased. Overall left a sour tast in my mouth for the amount I paid for the truck.

Rating:

5.0

Great staff

Rating:

5.0

Outstanding service continue to do such a great job...!!

Rating:

1.0

Did not get the help I needed

Rating:

5.0

The moving company was really great. They went above and beyond to support me.

Rating:

5.0

Better propane. It is weak.

Rating:

5.0

Side mirror was loose. Need oil change light stayed on and hole in the floorboard

Rating:

5.0

Easy and friendly. Would recommend 10x, expecially over the N. Olden location which is complicated for nothing.

Rating:

5.0

The young lady that associate was very professional got us in and got us out showed us to our truck we was on our way return was easy for drop off but receipts at an email need to be enlarged so that customers can read what's going on I found that to be very difficult that definitely can't be improved

Rating:

3.0

I rented from Hightstown location got an email telling me to go to the Trenton location after I picked up the trailer the Hightstown location call me to ask if I was coming. The Trenton location was 1 hour out of my way and I am unsure why i was sent there if Hightstown had a trailer

Rating:

5.0

Have more equipment in stock and better maintenance.

Rating:

5.0

Nothing, perfect experience

Rating:

5.0

quick, friendly scheduling and installation

Rating:

5.0

They were very professional and had everything that I asked for and explained everything perfectly all my questions they made my move much easier especially when it came to happened to extend the time with the u-haul

Rating:

5.0

Continue what's n place excellent service toward mankind...!!

Rating:

5.0

Review how to adjust side view mirrors before the customer leaves the facility. Review how headlights and wipers are operated before the customer leaves the facility.

Rating:

1.0

This location seems to try to rip customers off from their money adding on wrongful extra fees. This particular time. I received uhaul with close to "E" amount of gas. By the time I return actually gave more gas then original amount and mine gas level was very near 1/4 of Tank. I was charged $30.00 extra gas fee. I would refer nobody to go to this location. It's not an isolated situation occurring.

Rating:

5.0

Horrible odor in the driving part of the van. Make sure the vans are at least smelling like it is clean.

Rating:

5.0

Quick , easy, & affordable

Rating:

5.0

so far so good I don't know anything for now

Rating:

5.0

Thank you to Vince and his staff , they have been great over the last several years . I only moved out because my clientele is mainly in the Camden county area. Thanks again ! Best wishes to them all .

Rating:

5.0

I had a very pleasant experience. Staff were so friendly and respectful.

Rating:

5.0

Very friendly staff, enjoyable experience!

Rating:

5.0

Easy drop-off.

Rating:

5.0

Service were quick and easy, Continue to do the great work.

Rating:

2.0

The manager is a really rude person. He has an attitude I asked him for help and he wouldn’t give it to me.

Rating:

5.0

Very pleasant and professional associates behind the counter.

Rating:

5.0

According to my service I received continue with others as well... hopefully they won't b disappointed... appreciate u thks 👍

Rating:

5.0

Excellent service . Always ready to assist .

Rating:

3.0

Could use better management; e.g., the 3 staff on duty would all focus on a single customer when there was a question or issue. This caused unnecessary long lines/delays.

Rating:

3.0

The truck was new and in great shape, except for the driver side windshield wiper. Later on when a sudden thunderstorm came up the wiper fell off as soon as I turned them on. A simple thing that put me very dangerous situation on I95 in an area with no shoulder. Fortunately I was 5 mins away from an auto parts store & and could buy a replacement wiper blade without undue delay.

Rating:

5.0

For me to u same professional service... it's great..!!

Rating:

1.0

I need a UHAUL service at 6:00 AM for a move. I got to the location and did not find a key in the lock box. I had scheduled movers paying $200/hr for a move and had to pay $400 out of pocket extra for the lost time. The truck was also dirty inside with some foul urination smell. I called customer service to be on hold for 1.5 hrs. In the end I had to come back again at 9:00AM tp pick up the truck

Rating:

5.0

T

Rating:

4.0

Great manager.

Rating:

3.0

I don't know who is responsible for this stuff, but after I picked up the truck the first thing I noticed was when I stepped on the brakes, the steering wheel vibrated - a sign of warped front rotors. Then I parked it in my drive overnight and came out to find a big puddle of oil under the engine, I found the oil filter was not even finger tight and was leaking badly. So I tightened it and added 2 quarts of oil. Then I left on my trip and 50 miles out the TPMS light went off, and it started to tell me different tires were flat and I had to pull over. I kept checking them for the first 3 or 4 times, then decided to ignore the system AND the phone charger did not work. This is not what I expect from your vehicles. I've always had good luck with this location, but not this time!!!

Rating:

3.0

The brakes on the truck made a grinding noise and I had to push hard to get the truck to stop even when empty. It felt unsafe but I was on a tight time limit and needed to take it or I would have went back to ask for a different truck. Also the gas on the paper I was given said it had over 3/4 of a tank but it was well under that so when I returned the truck with 3/4 which was more than it had when I got it I was charged a fuel fee.

Rating:

5.0

I am happy with the care and willingness to help me

Rating:

3.0

I was given a truck that was absolutely a hazard the brakes where so bad it was unbelievable.

Rating:

1.0

For future references, make sure the vehicle is safe to drive. The vehicle I rented completely shut down on me while driving around a turn about into oncoming traffic on the highway !

Rating:

1.0

The team member who serviced me did not explain everything she needed about the products or make me aware of the important things I should've known during this transaction (She didn't even take me to the rental, I had to waste time in the parking lot finding the truck myself). At the time of the rental return, the manager was unnecessarily rude. Even after expressing to him certain things his employees should be trained on regarding working in customer service was deflected into more rudeness; I couldn't believe this type of response was coming from someone U-Haul has representing their business as a manager. The customer service at this location sucks and I wouldn't recommend a soul to go there for business. Staff people who want to work with people, who can do good for business, and have good ethics regarding the job...Not people who need a paycheck!

Rating:

5.0

The same concern n respectful...

Rating:

1.0

The truck didn’t run well. The young woman who processed my return was prioritizing interacting with friends both in person and one on speaker phone, over assisting me. When I inquired about an additional charge “NJ Domestic Service Fee”, she told me (incorrectly) that it was a late fee. When I asked for clarification she got very annoyed and her friend cursed at me over the speaker phone. One of the rudest customer service agents I’ve ever interacted with.

Rating:

3.0

Customer service very poor.

Rating:

3.0

Staff you be more welcoming to customers.. Etc.

Rating:

5.0

Nothing. Everything was fine

Rating:

5.0

Had issue with rez time the owner/manager solved problem asap Outstanding to see there’s a few people out there looking to solve problems n not create them If only the world would do the same

Rating:

5.0

Great service and easy experience thank you

Rating:

5.0

The manager Vincent has great customer service and is very knowledgeable and helpful..🌟⭐️⭐️⭐️⭐️

Rating:

1.0

Multiple items in my unit got water damage!

Rating:

2.0

Could not get into facility. Code nit working

Rating:

1.0

This storage facility is rat infested. I’ve seen dead and alive rats outside and inside my unit. Rodent feces everywhere!

Rating:

1.0

Horrible communication, the water flooded my unit and damaged my clothes the trash can would block the entrance the employees were horrible

Rating:

1.0

I didn’t store my things there because the unit was too small. So I stored my things at a different facility! However, everyone was very nice.

Rating:

3.0

Everything seemed infested by rats or mice

Rating:

5.0

Didn't use the storage because the property I was bring from NC . I was told by the person it belongs to Didn't want their property. I rented a week before and by her she didn't want anything. So 1 week later I terminated my storage and the rental truck in Nc.

Rating:

5.0

The employees were extremely helpful!

Rating:

1.0

Dear Sir/Madam, I am beyond frustrated with the storage. It was wet in there, I checked my items and I had a bag of 14 pairs of shoes that were drenched and moldy. It was disgusting and un hygienic. I will not recommend anyone storing there. Unhappy customer.

Rating:

5.0

The employees went out of there way to be helpful and professional…….

Rating:

5.0

Great staff, knowledgeable and pleasant two thumbs up

Rating:

1.0

I need my money back with interest

Rating:

5.0

Had my storage unit for 5 years…Vince and his team were awesome. Always ready to help with any issues. Always courteous to me. I would definitely recommend that anyone that ever needs a storage space or needs to rent a truck in Mecrer County use U-Haul of Trenton.

Rating:

5.0

They treat you good and with respect

Rating:

3.0

Storage units are extremely smaller than normal and always none vacant

Rating:

3.0

There was a leek in my storage unit #1197.

Rating:

4.0

Only frustration was ordering trolleys for my move and then discovering when I arrived at office that there were none available.

Rating:

2.0

My storage unit was infested with mice and roaches. My boxes were full of live roaches, mice droppings. I was so discussed. I was forced to throw away most of my belongings.

Rating:

5.0

The staff was extremely professional and kind.

Rating:

3.0

Only problem was that they didn't have the dolly I asked for.

Rating:

5.0

Vincent, and his team so helpful

Rating:

5.0

I’d like to thank Vince because he was very helpful to my every need. He has a good heart and without him I would never gotten what I needed. He helped me every step of the way and I forever grateful. Thanks Vince. You set the standards high!!!

Rating:

5.0

Staff personnel Tracy was professional, knowledgeable and very friendly. Great experience. Wanda Green

Rating:

4.0

Overall, good move-in experience, although the door fastener was rusted and difficult to open.

Rating:

1.0

after booking a unit online for the stated price, i was shocked to find that U-Haul is unable to keep their word on the units and pricing, as the location said the unit would actually be double the price, and uhaul did not take responsibility for this discrepancy. I do not understand how my reservation online wasn’t upheld, as if uhaul doesn’t guarantee reservation pricing, why have a reservation system at all?

Rating:

3.0

Workers were not that helpful over phone or in person. Yet the storage unit was clean and ready to use.

Rating:

5.0

Really great service! Very helpful staff!

Rating:

2.0

I am not saying anything bad really but don't keep your things here there is a major issue with rodents and bedbugs I would not recommend this place needs to only be for the vehicles and moving trucks no more than that the storage unit had ruined almost everything I owned but I had to pay for insurance.... Im sad I was paying for a whole bunch of damaged good because of mice and rats.

Rating:

5.0

The staffs are very helpful and friendly.

Rating:

2.0

The staff member that took care of us was not vocally professional at some points. The unit was not clean and same staff member seen this but walked away with no explanation. I took a picture of unit before we put put our belongings in it for documentation.our s

Rating:

5.0

Durvan was amazing!

Rating:

5.0

The staff was excellent I never had a problem with my storage I would definitely use it again if necessary thanks for your service. their Trenton NJ office and main st in Hartford CT office their staff is great they should be honored.

Rating:

5.0

Excellent

Rating:

5.0

I love this facility they go way beyond! I am a elderly women who collects items qnd redistribute to the poor they are so sweet to me

Rating:

3.0

I had mice in my unit and there were poop droppings everywhere in my clothes on my furniture on dishes. Just disgusting. I reported this issues twice. I have pictures or all my stuff. I wasn’t pleased with at all. Even though the unit was outside they should’ve done something about this to ensure my stuff was protected. Especially since I paid insurance every month.

Rating:

1.0

The Uhaul crew was very accommodating. Until...my belongings were in the storage unit a year and my belongs were EXTREMELY destroyed/damaged by rodents. They nested,eaten paperwork, boxes mice droppings and pee stains EVERYWHERE in my unit. All I was asked by the crew "do I have insurance"? It was horrible and loss of my belongings experience. 😞

Rating:

2.0

I reserved a storage unit 2 weeks ahead and they gave it away giving me a small unit that i couldnt even fit my furniture now i lost out on furniture for my kids and i they didn't seem to care and wasnt too polite

Rating:

5.0

Good

Rating:

1.0

Won’t ever use uhual again!

Rating:

5.0

Courteous and efficient. One fellow agreed to attach the lock as we had an appointment to get to. I have the card and one key. He has the other. Could you please mail that key to me: Mona McCormack.

Rating:

5.0

Your service. Very good customer services waas excellent with a very warm welcome.don't online to longe.

Rating:

5.0

Ahmed is the best!

Rating:

5.0

The staff was great and very helpful on both sites from pick up and delivery.

Rating:

5.0

Can customer be given the opportunity to participate in a prize or draw einning event every month?

Rating:

5.0

The general manager of U-Haul Trenton was really helpful and knowledgeable. He is also friendly and warm-heart. He went beyond to help me resolve the trailer issue by switching to a van.

Rating:

5.0

Reps are nice and willing to help!

Rating:

3.0

U-haul equipment always blocking your unit when you go to access your things.

Rating:

5.0

Professional service