Customer Reviews for U-Haul Moving & Storage of Trenton

The white male skinny manager told me he would help me next Even asked for name and reservation instead he comes back and asks who is next and skips 2 people ahead of me in line. The 10” had a nail before it was picked up by me was not inspected before, what if I had a flat on the road? Unprofessional, trashy rude uneducated staff.

the experience was so good I can't think of anything

Nice, professional staff. Would recomnend it to anyone who needs to rent a truck.

I have used many Uhaul Locations, this was very accurate and cost effective. I would use them again in the future.

Nothing. I had a great expensive today.

As a repeat customer once again the expert associates at uhaul processed and delivered the product that I needed for my transportation needs seamlessly.

No need improvement this location is awesome they were very nice and very pleasant

Nothing smooth and on time

Store manger Vincent and team members onsite and corporate offices ..sorry didnt get their names... were great to resolve VIP gift certificate issue ... Thank you great and another great experience...i will be renting from Trenton site future Thank you Steven Munoz

Customer service center almost made the entire experience a horror. This site actually fixed the error. U haul needs a customer friends website.

The check out attendant was rude . but the check in attendant was excellent

Excellent

Everyone was very helpful and pleasant to deal with. Not sure how can improve. Just keep it up.

I dropped off the one way rental at this location. I wanted to confirm the pricing as I was supposed to be charge for any miles over my specified miles. Only one individual at the desk and one person checking in vehicles. Service was very slow. Took almost 45 mins just to check in the rental and receive a receipt.

Flat rate for the day instead of per mileage

There's always a bit of a wait to get a truck or return it because so many people need them on the weekends. Maybe more than 2 staff members on Sat/Sun would be helpful.

Have more 26 ft trucks available

Continue what you are doing...My transaction was a smooth one...Thank You

On September 3rd I booked a 20 ft truck with a pick up location in my home town of Moorestown, NJ. I showed up on September 26th at 7am and was told they had no trucks available. They couldn't explain why. They found a 15 ft truck 30 minutes away in Trenton, NJ. Appears this happened because corporate accounts like Fedx, UPS and Amazon accounts had priority.

Clarity on cost: charged one more day and that was not clear Vehicle clean Not customer centric - just asked help to understand details on the truck and was taken as a “burden”

Never called to let us know that the uhaul was ready for pick up

excellent service by U-Haul and Brunswick Ave location staff...

Do better with pickup locations. Selected Bordentown, NJ and confirmation came back for Cinnaminson, NJ - 20 miles away. The Trenton location I ended up using was 5 miles away, but I had to make 4 long phone calls to make that happen.

Trenton was great. The Avis location at the Princeton airport was horrible. Made my location for 12pm on Saturday, they never bothered to tell us they close at 12pm; no phone call, email, heads up. So when I arrived at 12:15pm they called me a “no show.” When I call to find out why the door was locked they said “you are late.” Moving day and this is how we treat customers? Fortunately there was another truck available in Trenton.

I will never recommend uhual again sent me an hour away from my home to pick up the truck and another hour to pick up the transport. Spent 2500 with your company you guys couldn't make sure that we could pick them up from the same place or even close to each other since we were driving to Florida. Called and spoke to several people weeks before the trip and notes were put in my account. Why would you guys make us drive like this when we were doing a 15 hour ride to Florida. I called and spoke with a manager and she was absolutely rude. I am putting this on a review for U-Haul. Transport didn't work properly. We had to purchase our own to hold the car. Transmission on truck is going horrible horrible horrible.

A lady walked in with no mask. She got mad a the worker then asked for money . She also asked me for money. When i said i didn't have money she acted like she had a gun and was going to shoot me. The workers called the police and made her leave to store my 14 year old son was upset and scared.

When I paid for the truck, the representative made it as though I'd paid all of my fees. The total paid had less miles than what I was quoted for but I paid for more. I do not understand this breakdown & I noted this when I returned the truck. No service associate has yet to reach out to me about it. I simply received a bill

U-Haul is no longer America's moving company. Your corporate positions are on reservations and availability are ridiculous. If you can't guarantee a location then don't have a "reservation system". Calling the day before and offering the reserved truck miles away from the desired location is insulting. Then giving me a miles credit to make up for the difference???? I DON'T DRIVE FOR YOU GUYS!!!! Pay your own damn drivers. The regional manager working at the Trenton, NJ location was a gentleman and concerned not just for my happiness but for your brand. As committed as I suspect he is to you, I don't believe he can same your image.

Lower the mileage rate, truck drivers don't even make $1.99 per mile.....!

Over the week prior to my moving day, I got Emails from UHAUL indicating 3 different pickup locations. That is atrocious customer service. The day of my rental I closed on a house. I booked the pickup time for 9 am. I figure I would head over after signing the paperwork. When I arrived at the rental location he told me the truck was at another location but they cancelled my reservation via email because I was too late. If I book a truck for 24 hours, what difference does it make if I am an hour later than 9am to pick it up! I was then referred to a 3rd location OUT OF STATE!!! To top it all off I got the truck and the gas tank was empty! The guy told me he'd give me $11 credit. I was in the heart of Trenton, NJ. I'd pay triple that to not have to negotiate a metropolitan gas station in a 26' truck. I had just bought my first home and UHAUL made the day very stressful. I booked 2 weeks in advance and did online check-in...all just to avoid all this. The main problem is that I don't think any of the MANY issues I experienced were due to an employee dropping the ball or being lazy. They seem like systemic flaws that probably happen again & again due to logistical flaws in their process. This whole experience was awful!!!

Excellent

Durvan was amazing!

The young man who helped me was excellent. He was relatively new on the job but took the initiative to help me and walk me through the process. This happened at the Brunswick Ave. location in Trenton on Sunday, Aug. 30.

Friendly, professional and getting the job done!

staff went above the call.

The General Manager is superb. Always looking around to greet the next customer, make things work, seems unflapped and thoroughly professional even when there's heavy traffic and the desk. Well set up for social distancing. All around, excellent man.

Very nice personnel. Facility is well kept, neat and clean. Easy to return the truck. Thank you, UHaul. Moving is never enjoyable but UHaul makes it much easier.

I was set to pick up the truck at 8am- which was mobile check in and guaranteed- I get there at 7:45am and tried to check in and they said that I won't get the truck until 9am. this threw off my planning completely. Secondly, the truck smelled full of smoke and didn't expect that.

Rep was very professional and kind. When I returned the vehicle the 2 nd Rep made connection and assisted. A lot of improvement since 2 years ago.

Not change the location.

I was disappointed in service. I reserved a truck the size I needed to move & was told I was downsized because they overbooked. It made my move longer because I had to do two trips to move my belongings.

More responsive Customer Service.

This is Rob Tucker. How did this person get on my account?? Doubt I will hear back from you!

Car smelled like trash

The location was fine, UHAUL as a company was terrible. I booked my truck long before my move and had all my planning settled in. Then, just before my move they changed locations for pickup. I had to travel to another state, pay tolls, and drive into a very unsafe city with my elderly parents. Then, they didn't have the dollies I ordered. Then i get a text I can drop it off in the morning for $20 fee. When I did that they charged me twice. I never thought UHAUl could be so unrelaiable.

Staff were extremely friendly, helpful, and nice.

Don't change a thing. Two thumbs up.

nothing needs to be done. everyone that helped me get the truck and return the truck were very helpful and pleasant.

No comment

The truck had trash in the floor and the glove compartment was loaded with garbage

leave me with more gas, I wasn't sure i could make it to the gas station.

Initially i have booked a 26 foot truck 3 weeks before near Princeton, NJ, and i got confirmation that its reserved, 4 days later, i got call saying the best we can do is to provide a 20 foot truck from different location in Ewing, NJ. So, again i have booked it from Trenton Location I have booked a 26 foot truck 12 days in advance and this time, i have contacted customer care support to ensure my reservation is guaranteed, customer care confirmed its reserved and also sent me a confirmation email saying its ready. Finally on the day of pick up (reserved to pick at 1pm), when i called the Trenton location, people says we don't have 26 footer available, and the best they can provide is 20 foot truck which is 6 hours later my appointment. I have to wait for 7 hours to pick a smaller size truck than i have reserved. When questioned, they don't respond saying its not reserved with us in Trenton center, but you may have to call customer care, customer care agent and their bookings are not in sync with actual pick up locations. Overall i had to squeeze in my stuff in 20 ft truck and i had to make 2 trips instead of one. Which increases my total miles double, i paid extra and waited for 6 hours.. Cant express our frustration of waiting with all our stuff packed, with no truck and finally i got my truck at 6.30pm in the evening and then started loading until 11pm. U-Haul gave a worst day of memories with their service.

Great service

The staff was excellent I never had a problem with my storage I would definitely use it again if necessary thanks for your service. their Trenton NJ office and main st in Hartford CT office their staff is great they should be honored.

Excellent

I love this facility they go way beyond! I am a elderly women who collects items qnd redistribute to the poor they are so sweet to me

I had mice in my unit and there were poop droppings everywhere in my clothes on my furniture on dishes. Just disgusting. I reported this issues twice. I have pictures or all my stuff. I wasn’t pleased with at all. Even though the unit was outside they should’ve done something about this to ensure my stuff was protected. Especially since I paid insurance every month.

The Uhaul crew was very accommodating. Until...my belongings were in the storage unit a year and my belongs were EXTREMELY destroyed/damaged by rodents. They nested,eaten paperwork, boxes mice droppings and pee stains EVERYWHERE in my unit. All I was asked by the crew "do I have insurance"? It was horrible and loss of my belongings experience. 😞

I reserved a storage unit 2 weeks ahead and they gave it away giving me a small unit that i couldnt even fit my furniture now i lost out on furniture for my kids and i they didn't seem to care and wasnt too polite

Good

Won’t ever use uhual again!

Courteous and efficient. One fellow agreed to attach the lock as we had an appointment to get to. I have the card and one key. He has the other. Could you please mail that key to me: Mona McCormack.

Your service. Very good customer services waas excellent with a very warm welcome.don't online to longe.

Ahmed is the best!

The staff was great and very helpful on both sites from pick up and delivery.

Can customer be given the opportunity to participate in a prize or draw einning event every month?

The general manager of U-Haul Trenton was really helpful and knowledgeable. He is also friendly and warm-heart. He went beyond to help me resolve the trailer issue by switching to a van.

Reps are nice and willing to help!

U-haul equipment always blocking your unit when you go to access your things.

Professional service

I didn't use the Brunswick Ave location. I am not using any storage there either. HYANNIS locatio couldn't find Buxton's Storage on Ferry Road, Ewing, 08618. Had to correct by calling UHAUL.

Could better understand U-Box.

Good service

Prompt and flexible service. Thanks!

Wrong info/staff re:1month free rental/storage w/ 1way truck rental meant my being charged for 1month storage(almost $100);said didn’t matter if storage was at end/start facility/ok if 1-2days early

The manager never got back to me in timely manners regarding my storage unit when i lost my key to lock. Due to poor customer service and inconvenient hours unable to move out of storage in time. FEES

Staff was helpful. Storage unit leaked and damaged some belongings. Large garbage pile next to the unit.

Great men of character who were able assistants.

Great customer service experience.

I am very satisfied with the customers service and assistance. I would definitely recommend someone to uhaul Trenton Nj