Customer Reviews for U-Haul Moving & Storage of Trenton

Rating:

1.0

Bad area. Unsafe

Rating:

4.0

Really easy drop off. There was a line , but staff took my keys as soon as I came in and expedited everything.

Rating:

5.0

Not sure

Rating:

5.0

Easy rentals and great spot for a propane fill!

Rating:

5.0

Very polite and professional personnel on this location. The whole renal process was easy and time efficient. The truck I got was Ram 1500 truck was clean and well prepared.

Rating:

3.0

My truck when I picked it up only had 13 miles till empty, the back door had a dent and was sticking. The service was great, the truck was ready but just a few issues.

Rating:

3.0

The Uhaul truck was poorly maintained. During the trip the back two driver side tires flew off the truck. I then noticed that there were issues with the lugnuts on the front passenger tire. It was a horrible experience and luckily no one was seriously injured or killed.

Rating:

1.0

This facility is trash, Not secure at all .Anyone can walk right in and break locks and there are no cameras. Open broke fencing and they ask if you're interested in insurance for the unit. Awful and Sad across the street from a freshly built city school.

Rating:

5.0

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Rating:

3.0

Used auto transport AT 5639 W / registration IDAHO CCN 993; equipment is old, poorly maintained, front left wheel stop guard is bent and it can damage low clearance vehicles bumpers or engine shields, securing straps can use replacements, the cranks are rusted and require effort to be tightened and release; But all described is expected, considering a rental and that's fine. The real problem comes with electrical harness connector, wires are broken, you can easily see that it is an old wire interruption, the other wires have cracked insulation; lights work, there is no brake light and right turn signal. This is a safety issue, I believe this equipment is unsafe to be used in traffic, can endanger life and public safety; the staff is very helpful and nice, I reported the issue, hopefully they'll take care of it

Rating:

5.0

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Rating:

3.0

My equipment was not ready which delayed move.

Rating:

3.0

The lights weren't working on the truck that I had.

Rating:

3.0

The person at the counter was not friendly. When I greeted him he was not responsive. Try to train your workers to be polite.

Rating:

4.0

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Rating:

2.0

The furniture dollies I requested were not on site or available. The woman informed me that when you order online that they do not check inventory at the location. This made my move more difficult as I was counting on them to be there. When I got into the truck the door trim was hanging down, the seat leaned towards the door, there was trash in the cab and bed of the truck, the check engine light was on, and there was less then half a tank of gas in the truck. While the employees were nice and the truck did the job, I wanted to mention these things so future customers have a better experience.

Rating:

5.0

Make sure that everything you need is in the truck

Rating:

4.0

Need a little more work on communication, but things work out.

Rating:

3.0

The lights weren’t working on the truck that I had.

Rating:

5.0

Make sure that everything you need is in the truck

Rating:

3.0

The person at the counter was not friendly. When I greeted him he was not responsive. Try to train your workers to be polite.

Rating:

2.0

The furniture dollies I requested were not on site or available. The woman informed me that when you order online that they do not check inventory at the location. This made my move more difficult as I was counting on them to be there. When I got into the truck the door trim was hanging down, the seat leaned towards the door, there was trash in the cab and bed of the truck, the check engine light was on, and there was less then half a tank of gas in the truck. While the employees were nice and the truck did the job, I wanted to mention these things so future customers have a better experience.

Rating:

3.0

My equipment was not ready which delayed move.

Rating:

4.0

The shop is fine

Rating:

4.0

The shop is fine

Rating:

3.0

Used auto transport AT 5639 W / registration IDAHO CCN 993; equipment is old, poorly maintained, front left wheel stop guard is bent and it can damage low clearance vehicles bumpers or engine shields, securing straps can use replacements, the cranks are rusted and require effort to be tightened and release; But all described is expected, considering a rental and that’s fine. The real problem comes with electrical harness connector, wires are broken, you can easily see that it is an old wire interruption, the other wires have cracked insulation; lights work, there is no brake light and right turn signal. This is a safety issue, I believe this equipment is unsafe to be used in traffic, can endanger life and public safety; the staff is very helpful and nice, I reported the issue, hopefully they’ll take care of it

Rating:

5.0

Fast and Great Service!

Rating:

5.0

The manager is excellent and he is a keeper. He should train others how to treat people and the worker. He is also excellent at his job. They were the most pleasant people and I understand they run into a lot of people in the course of a day, but I would recommend them two to run a business, they represent U-Haul well.

Rating:

5.0

Excellent service.

Rating:

4.0

Customer Service was great! No improvement needed at this time.

Rating:

4.0

Great Experience

Rating:

1.0

They lied on the contract the gas was so close to E and said it was at half was not I took a picture of the dash board good thing I did before I pulled pulled off with it than they said I went 277 miles over which is a lie again smh and I had the truck back 45 min early than I was suppose to

Rating:

1.0

I had a very bad experience. My U-Haul quote and schedule was messed up. I pre ordered and called several times to confirm furniture pads. When I arrived to pick up the truck I was told we don’t have any blanket to rent. The agent at the Trenton office legit said it’s not our problem we don’t have pads to rent. I then had to rush driving to several other U-Haul locations looking for pads. In addition, the truck was not clean. I found a bad of weed and weed remains in the cabin. I took videos and reported it. The Trenton agent where I picked up the truck did nothing. When I went to the other U-Haul location looking for Pad. One agent at the Ewing location tried to clean it out. I took photos and videos of everything. With time stamps. The truck smelled like weed for my whole drive from NJ to SC. Lastly, the movers who moved my stuff in. Broke and damaged my things. They were not physically large enough to handle moving furniture. This was a rough and bad experience. I don’t know if I could recommend U-Haul right now.

Rating:

5.0

THE YOUNG WOMAN ON DUTY WAS VERY HELPFUL!!

Rating:

3.0

Where is my return deposit of $100?

Rating:

5.0

The parking lot was completely full by the entrance when we returned the truck and we had to wait ten minutes for some space. We saw lots of parking on a nother section though, maybe have the customers returning the trucks park away from the entrance going forward.

Rating:

3.0

The truck we were given had the tow mode turned on and we did not have a tow, gas tank was almost empty at less than 1/8 of a tank and the gas tank was empty. Of course this was not the location we requested, it was further away and less convenient.

Rating:

5.0

The after hour return service is the worst it’s so much to use and keep freezing and moves so slow.

Rating:

1.0

I was charged hundreds of dollars more for equipment I never rented. I will not be using UHAUL again.

Rating:

3.0

But I would like to dispute the 3 gallons of Gas charge. Because I top it so when I drove from the gas station to your place the gage is exactly at where I picked up.

Rating:

1.0

The U haul truck right side mirror was hanging in air. It was too risky for me to drive the truck with the faulty mirror. This is poor maintenance that nobody checked the mirror prior to giving the truck to me I rented a $7 dolly which was no good as it was not even rolling and making loud noise. I ended up purchasing a dolly from a nearby store I did the online checking and uploaded all my information prior to picking up the truck. Still I was asked the same questions again. I had a very poor experience and I was lucky that nothing happened to vehicle

Rating:

3.0

Probably spick at least Spanish and English.

Rating:

1.0

Staff was rude and was trying to charge me $2,000 for a truck I dropped off the same day, they didn't check it in untill the following day proceeded to tell me I didn't drop the truck off and said I dropped it off at the wrong location than tried to tell me that I didn't drop off the key, very poor customer service, needs to be retrained at how to speak to people and do there jobs correctly so there no chance of "extra charges" for no reason

Rating:

5.0

The morning shift was great they were patient and attentive, definitely great! The evening shift was even better I return the truck about 10 mins after 7 as well as another guy and a another young women was there for help with an online reservation they unlocked the doors and let us in and help us all personal answered every question and wouldn’t let us leave until we were well taken care of ! True customer service here!

Rating:

5.0

Excellent service

Rating:

5.0

rented a few times, everything went smoothly.

Rating:

4.0

The gentlemen behind the counter we polite, informed and helpful. Your truck however was a PoS. Lights didn't turn off, even though they dial was repeatedly turned to the off position upon returning the truck. The radio controls do not work, the tow button on the differential handle is temperamental and the truck had no accelleration. Understanding trucks of this nature are not meant to have aggressive acceleration, any acceleration would have made the driving safer when entering crowded, fast-moving interstates. I was quite disappointed with the performance and condition of the truck, but overjoyed at the office's hospitality and professionalism.

Rating:

1.0

Making sure all vehicles have gas in it

Rating:

5.0

Excellent customer service 👏🏾

Rating:

1.0

They charge me $60 for refuel which I don't understand we only one t 5 miles we filled the truck where it was when we got it dropped it off to the location. I have never have any problems with them ever I get a email stating extra charges had to call slcustomer service to get my money back who by the way was excellent

Rating:

5.0

Great storage

Rating:

2.0

They forgot to sign the vehicle in until the next day and had the nerve to still charge me for the extra dolly

Rating:

5.0

Had trouble with the truck barley could open it truck stink and felt like it was going to cut off

Rating:

2.0

The owner was rude when I was nothing but polite. When I asked if I could return the truck after the 4 pm time I had estimated when booking, he scoffed at me and said I couldn’t because it was rented after me. Ok… that’s fine - no need to scoff at me. How was I supposed to know it had been rented after me? It’s why I asked. Then tried to switch it up to nice, but dude, don’t need the attitude for no reason. Needed full names and phone numbers for multiple people in my life when no other Uhaul has ever asked me for this. Didn’t go over the paperwork with me or explain anything, as other locations have every time even if they recognized me from previous rentals. Didn’t have the dolly requested (seems to be a theme) and told me there was a dolly on the truck (there wasn’t). Every surface in the truck was sticky and smelled of weed. No one came out to greet me when I returned the truck, despite the signage saying wait in the truck. Lady inside eating didn’t want to explain a thing to me, and didn’t go check mileage and gas like every other location. I took pre and post photos of mileage and gas just in case they tried to screw me over (they didn’t luckily), but be on your guard. Bathroom soap wouldn’t clean my hands (watered down). Just overall icky experience, but at least the truck worked. Won’t be using again for future moves.

Rating:

5.0

Great customer service 💯💯💯

Rating:

1.0

Hello, This review isn't a review of Trenton but of U-Haul as a company and the Ewing location. The Trenton location feels like it is in a unsafe area but the front desk representative was quick and got me out of the area safely. I originally was told to go to Ewing to pick up my vehicle. After waiting 15 minutes passed the time the location hours were supposed to be open according to the sign on the door. I went to another area where I saw an employee wearing a U-Haul shirt. When I asked him about needing to pick up my truck he said"I can't help you. I just work here." Might have been the worst statement of all time. I called the main number to find out that your hardworking employee was going to be an hour late to work on a Monday and I have to go to Trenton to get the U-haul. The van I got had terrible air conditioning and I personally thought the trucks were more up to date with cameras when I purchased. Overall left a sour tast in my mouth for the amount I paid for the truck.

Rating:

5.0

Great staff

Rating:

5.0

Outstanding service continue to do such a great job...!!

Rating:

1.0

Did not get the help I needed

Rating:

5.0

The moving company was really great. They went above and beyond to support me.

Rating:

5.0

Better propane. It is weak.

Rating:

5.0

Side mirror was loose. Need oil change light stayed on and hole in the floorboard

Rating:

5.0

Easy and friendly. Would recommend 10x, expecially over the N. Olden location which is complicated for nothing.

Rating:

5.0

The young lady that associate was very professional got us in and got us out showed us to our truck we was on our way return was easy for drop off but receipts at an email need to be enlarged so that customers can read what's going on I found that to be very difficult that definitely can't be improved

Rating:

3.0

I rented from Hightstown location got an email telling me to go to the Trenton location after I picked up the trailer the Hightstown location call me to ask if I was coming. The Trenton location was 1 hour out of my way and I am unsure why i was sent there if Hightstown had a trailer

Rating:

5.0

Have more equipment in stock and better maintenance.

Rating:

5.0

Nothing, perfect experience

Rating:

5.0

quick, friendly scheduling and installation

Rating:

5.0

They were very professional and had everything that I asked for and explained everything perfectly all my questions they made my move much easier especially when it came to happened to extend the time with the u-haul

Rating:

5.0

Continue what's n place excellent service toward mankind...!!

Rating:

5.0

Review how to adjust side view mirrors before the customer leaves the facility. Review how headlights and wipers are operated before the customer leaves the facility.

Rating:

1.0

This location seems to try to rip customers off from their money adding on wrongful extra fees. This particular time. I received uhaul with close to "E" amount of gas. By the time I return actually gave more gas then original amount and mine gas level was very near 1/4 of Tank. I was charged $30.00 extra gas fee. I would refer nobody to go to this location. It's not an isolated situation occurring.

Rating:

5.0

Horrible odor in the driving part of the van. Make sure the vans are at least smelling like it is clean.

Rating:

5.0

Quick , easy, & affordable

Rating:

5.0

Thank you to Vince and his staff , they have been great over the last several years . I only moved out because my clientele is mainly in the Camden county area. Thanks again ! Best wishes to them all .

Rating:

5.0

Excellent service . Always ready to assist .

Rating:

4.0

Great manager.

Rating:

5.0

The manager Vincent has great customer service and is very knowledgeable and helpful..🌟⭐️⭐️⭐️⭐️

Rating:

1.0

Multiple items in my unit got water damage!

Rating:

2.0

Could not get into facility. Code nit working

Rating:

1.0

This storage facility is rat infested. I’ve seen dead and alive rats outside and inside my unit. Rodent feces everywhere!

Rating:

1.0

Horrible communication, the water flooded my unit and damaged my clothes the trash can would block the entrance the employees were horrible

Rating:

1.0

I didn’t store my things there because the unit was too small. So I stored my things at a different facility! However, everyone was very nice.

Rating:

3.0

Everything seemed infested by rats or mice

Rating:

5.0

Didn't use the storage because the property I was bring from NC . I was told by the person it belongs to Didn't want their property. I rented a week before and by her she didn't want anything. So 1 week later I terminated my storage and the rental truck in Nc.

Rating:

5.0

The employees were extremely helpful!

Rating:

1.0

Dear Sir/Madam, I am beyond frustrated with the storage. It was wet in there, I checked my items and I had a bag of 14 pairs of shoes that were drenched and moldy. It was disgusting and un hygienic. I will not recommend anyone storing there. Unhappy customer.

Rating:

5.0

The employees went out of there way to be helpful and professional…….

Rating:

5.0

Great staff, knowledgeable and pleasant two thumbs up

Rating:

1.0

I need my money back with interest

Rating:

5.0

Had my storage unit for 5 years…Vince and his team were awesome. Always ready to help with any issues. Always courteous to me. I would definitely recommend that anyone that ever needs a storage space or needs to rent a truck in Mecrer County use U-Haul of Trenton.

Rating:

5.0

They treat you good and with respect

Rating:

3.0

Storage units are extremely smaller than normal and always none vacant

Rating:

3.0

There was a leek in my storage unit #1197.

Rating:

4.0

Only frustration was ordering trolleys for my move and then discovering when I arrived at office that there were none available.

Rating:

2.0

My storage unit was infested with mice and roaches. My boxes were full of live roaches, mice droppings. I was so discussed. I was forced to throw away most of my belongings.

Rating:

5.0

The staff was extremely professional and kind.

Rating:

3.0

Only problem was that they didn't have the dolly I asked for.

Rating:

5.0

Vincent, and his team so helpful

Rating:

5.0

I’d like to thank Vince because he was very helpful to my every need. He has a good heart and without him I would never gotten what I needed. He helped me every step of the way and I forever grateful. Thanks Vince. You set the standards high!!!

Rating:

5.0

Staff personnel Tracy was professional, knowledgeable and very friendly. Great experience. Wanda Green

Rating:

4.0

Overall, good move-in experience, although the door fastener was rusted and difficult to open.

Rating:

1.0

after booking a unit online for the stated price, i was shocked to find that U-Haul is unable to keep their word on the units and pricing, as the location said the unit would actually be double the price, and uhaul did not take responsibility for this discrepancy. I do not understand how my reservation online wasn’t upheld, as if uhaul doesn’t guarantee reservation pricing, why have a reservation system at all?

Rating:

3.0

Workers were not that helpful over phone or in person. Yet the storage unit was clean and ready to use.

Rating:

5.0

Really great service! Very helpful staff!

Rating:

2.0

I am not saying anything bad really but don't keep your things here there is a major issue with rodents and bedbugs I would not recommend this place needs to only be for the vehicles and moving trucks no more than that the storage unit had ruined almost everything I owned but I had to pay for insurance.... Im sad I was paying for a whole bunch of damaged good because of mice and rats.

Rating:

5.0

The staffs are very helpful and friendly.

Rating:

2.0

The staff member that took care of us was not vocally professional at some points. The unit was not clean and same staff member seen this but walked away with no explanation. I took a picture of unit before we put put our belongings in it for documentation.our s

Rating:

5.0

Durvan was amazing!

Rating:

5.0

The staff was excellent I never had a problem with my storage I would definitely use it again if necessary thanks for your service. their Trenton NJ office and main st in Hartford CT office their staff is great they should be honored.

Rating:

5.0

Excellent

Rating:

5.0

I love this facility they go way beyond! I am a elderly women who collects items qnd redistribute to the poor they are so sweet to me

Rating:

3.0

I had mice in my unit and there were poop droppings everywhere in my clothes on my furniture on dishes. Just disgusting. I reported this issues twice. I have pictures or all my stuff. I wasn’t pleased with at all. Even though the unit was outside they should’ve done something about this to ensure my stuff was protected. Especially since I paid insurance every month.

Rating:

1.0

The Uhaul crew was very accommodating. Until...my belongings were in the storage unit a year and my belongs were EXTREMELY destroyed/damaged by rodents. They nested,eaten paperwork, boxes mice droppings and pee stains EVERYWHERE in my unit. All I was asked by the crew "do I have insurance"? It was horrible and loss of my belongings experience. 😞

Rating:

2.0

I reserved a storage unit 2 weeks ahead and they gave it away giving me a small unit that i couldnt even fit my furniture now i lost out on furniture for my kids and i they didn't seem to care and wasnt too polite

Rating:

5.0

Good

Rating:

1.0

Won’t ever use uhual again!

Rating:

5.0

Courteous and efficient. One fellow agreed to attach the lock as we had an appointment to get to. I have the card and one key. He has the other. Could you please mail that key to me: Mona McCormack.

Rating:

5.0

Your service. Very good customer services waas excellent with a very warm welcome.don't online to longe.

Rating:

5.0

Ahmed is the best!

Rating:

5.0

The staff was great and very helpful on both sites from pick up and delivery.

Rating:

5.0

Can customer be given the opportunity to participate in a prize or draw einning event every month?

Rating:

5.0

The general manager of U-Haul Trenton was really helpful and knowledgeable. He is also friendly and warm-heart. He went beyond to help me resolve the trailer issue by switching to a van.

Rating:

5.0

Reps are nice and willing to help!

Rating:

3.0

U-haul equipment always blocking your unit when you go to access your things.

Rating:

5.0

Professional service

Rating:

3.0

I didn't use the Brunswick Ave location. I am not using any storage there either. HYANNIS locatio couldn't find Buxton's Storage on Ferry Road, Ewing, 08618. Had to correct by calling UHAUL.

Rating:

3.0

Could better understand U-Box.

Rating:

5.0

Good service

Rating:

5.0

Prompt and flexible service. Thanks!

Rating:

3.0

Wrong info/staff re:1month free rental/storage w/ 1way truck rental meant my being charged for 1month storage(almost $100);said didn’t matter if storage was at end/start facility/ok if 1-2days early

Rating:

1.0

The manager never got back to me in timely manners regarding my storage unit when i lost my key to lock. Due to poor customer service and inconvenient hours unable to move out of storage in time. FEES

Rating:

2.0

Staff was helpful. Storage unit leaked and damaged some belongings. Large garbage pile next to the unit.

Rating:

5.0

Great men of character who were able assistants.

Rating:

5.0

Great customer service experience.