Customer Reviews for U-Haul Moving & Storage of Trenton

Rating:

4.0

Location very busy but truck could have been cleaner. Also I suggest “no smoking” might be a good idea. Truck stank of cigarettes and there was ash all over the dash etc

Rating:

3.0

The trailer we received had a damaged door that got stuck while opening and closing it. We had to spend so long fighting with the door every time we opened or closed it that we didn't finish moving what we needed to and will now need to rent another trailer— from a different location. We originally reserved the trailer from a closer Uhaul, but the address was changed without notice. This location didn't have all of the items we reserved.

Rating:

1.0

Truck was filthy and had a quarter tank of gas

Rating:

5.0

Nothing

Rating:

5.0

I felt that the staff was fantastic, friendly and understanding. Both times (pick up and drop off) I felt even though they were busy, they took the time and attention to each customer.

Rating:

2.0

Truck has a motor issue not later than 8 miles since I picked it up. No rental moving pads despite I booked them in advance.

Rating:

5.0

Great customer service but the location of the company not the best.

Rating:

5.0

Have a few snacks & drinks available (even if for purchase)

Rating:

5.0

This location took care of us when another UHAUL location failed to keep our reservation and didn't have a van reserved for us. Thank you Vince!!

Rating:

4.0

they need to get more dollies

Rating:

5.0

Amazing customer service.

Rating:

5.0

Customer service was excellent ..

Rating:

2.0

I booked a 10' truck to be picked up at 8AM. The location doesn't open until 9AM so it would be a self pick-up. I've had problems with U-Haul in the past so the night before I called and verified every detail of the reservation with a human being. Get there at 8AM and try to do the self pick-up and my reservation is changed to normal pickup, so I have to wait an hour until it opens to get the truck. Messed up my whole schedule that day.

Rating:

3.0

They were out of supplies (moving blankets) and the service rep shared minimal details about the transaction i.e. gas policy, how to handle tolls, where the truck would need to be returned, etc. Not an issue with the location but UHaul policy, you need to be more transparent in your quotes. The final charge was nearly $100 MORE than the quote due to taxes and additional fees.

Rating:

1.0

My experience was extremely unprofessional and disrespectful. The representative name Durvan was extremely rude and didn't seem to want to value me as a customer. I had an awful experience and I'm considering not using this company in the future.

Rating:

5.0

This place used to be awful. Under new management its actually a really good uhaul place. They are kind and understanding now.

Rating:

5.0

It's always a pleasure renting from this location. Everyone is nice and always make it a great experience not a nightmare like other places.

Rating:

5.0

There is no need for improvement the gentlemen were very professional and polite service greatly appreciated

Rating:

5.0

Keep up the great work you're already doing... appreciate u thks 👍

Rating:

5.0

I reserved my truck and an appliance dolly online. When I arrived to pick-up the truck, the facility did not have the appliance dolly. I was told that items like that are on availability. I believe customers should be notified online, when they make a reservation, that these items are subjected to availability of stock at the location instead of being surprised on the day of pick-up. Something like this, the absence of an appliance dolly, can sabotage an entire move.

Rating:

5.0

I think it was a great experience! We were in and out super quick. They had the equipment we ordered and charged us the quoted price. The staff was also nice and courteous.

Rating:

5.0

Everything was great

Rating:

5.0

Staff was friendly and pick up and drop off was super easy. Thanks.

Rating:

5.0

The service person did handled my rental is awesome

Rating:

3.0

I booked 25' truck but when I stopped by, they told me it was not available. Furniture dolly and regular dolly were not available. Instead, they gave me an appliance dolly without telling me about that. Also, I booked furniture pads. that was not available, either! So I had to buy it from the store. Overall, disappointed. The only plus was they were very polite.

Rating:

5.0

Vince went above and beyond to take care of me. My first time renting a truck like this and he made the experience all worth it. Would recommend u-haul to any move but every mover should rent from here!! Thanks again guys!!

Rating:

2.0

I checked tire pressures when I got home. Front tires supposed to have 55lbs. LF was 20 lbs, RF was 80 lbs.! I had to correct them, fearing I would lose control on my trip. Also, fuel tank was not full, so I had to stop and get gas before & during my trip. Tank should have been full.

Rating:

5.0

I e rented from here multiple times and the rentals are always clean.

Rating:

5.0

Polite professional quick & efficient. Highly recommend this location

Rating:

5.0

My experience was awesome I like that u can do everything mobile now. I think that's cool

Rating:

2.0

I didn't even get to rt 1 and the gas needle was on .. And I paid $100 when I was told it was $49 when I call the same morning as my pick up... Highway robbery...

Rating:

5.0

They treat you good and with respect

Rating:

5.0

Easy access and plenty of room to maneuver. Friendly and helpful staff

Rating:

5.0

They were very fast and professional about the rental. I reserved the truck and when I arrived I was out of there in 5 minutes. Only thing I have a problem with was not enough hand trucks for rent. I saw the reason why the next morning when I returned the truck they had about 25 trucks being returned so they had a lot of people who probably rented them they did suggest that I check the nearby home Depot to rent a hand truck. But they took about 2 minutes to get me on my way even though they were very busy. Very good service.

Rating:

5.0

Nothing everything and everyone are great

Rating:

1.0

Do not change my location at the last minute. I reserved my truck 3 weeks in advance. I get a call the day before my move to another state and I have drive an extra 25 miles the opposite direction to pick it up.

Rating:

2.0

Never did recieve my hand truck I paid for. Went to pick up truck was given no instructions and there was only 1/4 tank of gas.

Rating:

3.0

I saved $50 for bringing the truck back with over 1/4 tank, when the tank was almost empty when I picked it up. It cost me $80 for fuel to get the level over 1/4 tank. Luckily I didn't drive the truck very far and saved another $30 but it was a pretty silly game to have to play.

Rating:

3.0

Storage units are extremely smaller than normal and always none vacant

Rating:

5.0

I have no complaints

Rating:

5.0

Basically the same great respect for customers... appreciate your service...

Rating:

5.0

Nothing, everything was a great first experience!!!

Rating:

5.0

Dependable. Reliable and polite

Rating:

5.0

The gas was on empty and only had enough gas for 18 miles.

Rating:

5.0

Repair several cargo vans on the site that cannot be used because they're inoperable. The vehicle I received was clean but a substitute for a cargo van that wasn't available because many were inoperable. Also, if no cargo vans were available when I made the reservation, I should've been informed.

Rating:

3.0

There was a leek in my storage unit #1197.

Rating:

4.0

Only frustration was ordering trolleys for my move and then discovering when I arrived at office that there were none available.

Rating:

2.0

My storage unit was infested with mice and roaches. My boxes were full of live roaches, mice droppings. I was so discussed. I was forced to throw away most of my belongings.

Rating:

5.0

The staff was extremely professional and kind.

Rating:

3.0

Only problem was that they didn't have the dolly I asked for.

Rating:

5.0

Vincent, and his team so helpful

Rating:

5.0

I’d like to thank Vince because he was very helpful to my every need. He has a good heart and without him I would never gotten what I needed. He helped me every step of the way and I forever grateful. Thanks Vince. You set the standards high!!!

Rating:

5.0

Staff personnel Tracy was professional, knowledgeable and very friendly. Great experience. Wanda Green

Rating:

4.0

Overall, good move-in experience, although the door fastener was rusted and difficult to open.

Rating:

1.0

after booking a unit online for the stated price, i was shocked to find that U-Haul is unable to keep their word on the units and pricing, as the location said the unit would actually be double the price, and uhaul did not take responsibility for this discrepancy. I do not understand how my reservation online wasn’t upheld, as if uhaul doesn’t guarantee reservation pricing, why have a reservation system at all?

Rating:

3.0

Workers were not that helpful over phone or in person. Yet the storage unit was clean and ready to use.

Rating:

5.0

Really great service! Very helpful staff!

Rating:

2.0

I am not saying anything bad really but don't keep your things here there is a major issue with rodents and bedbugs I would not recommend this place needs to only be for the vehicles and moving trucks no more than that the storage unit had ruined almost everything I owned but I had to pay for insurance.... Im sad I was paying for a whole bunch of damaged good because of mice and rats.

Rating:

5.0

The staffs are very helpful and friendly.

Rating:

2.0

The staff member that took care of us was not vocally professional at some points. The unit was not clean and same staff member seen this but walked away with no explanation. I took a picture of unit before we put put our belongings in it for documentation.our s

Rating:

5.0

Durvan was amazing!

Rating:

5.0

The staff was excellent I never had a problem with my storage I would definitely use it again if necessary thanks for your service. their Trenton NJ office and main st in Hartford CT office their staff is great they should be honored.

Rating:

5.0

Excellent

Rating:

5.0

I love this facility they go way beyond! I am a elderly women who collects items qnd redistribute to the poor they are so sweet to me

Rating:

3.0

I had mice in my unit and there were poop droppings everywhere in my clothes on my furniture on dishes. Just disgusting. I reported this issues twice. I have pictures or all my stuff. I wasn’t pleased with at all. Even though the unit was outside they should’ve done something about this to ensure my stuff was protected. Especially since I paid insurance every month.

Rating:

1.0

The Uhaul crew was very accommodating. Until...my belongings were in the storage unit a year and my belongs were EXTREMELY destroyed/damaged by rodents. They nested,eaten paperwork, boxes mice droppings and pee stains EVERYWHERE in my unit. All I was asked by the crew "do I have insurance"? It was horrible and loss of my belongings experience. 😞

Rating:

2.0

I reserved a storage unit 2 weeks ahead and they gave it away giving me a small unit that i couldnt even fit my furniture now i lost out on furniture for my kids and i they didn't seem to care and wasnt too polite

Rating:

5.0

Good

Rating:

1.0

Won’t ever use uhual again!

Rating:

5.0

Courteous and efficient. One fellow agreed to attach the lock as we had an appointment to get to. I have the card and one key. He has the other. Could you please mail that key to me: Mona McCormack.

Rating:

5.0

Your service. Very good customer services waas excellent with a very warm welcome.don't online to longe.

Rating:

5.0

Ahmed is the best!

Rating:

5.0

The staff was great and very helpful on both sites from pick up and delivery.

Rating:

5.0

Can customer be given the opportunity to participate in a prize or draw einning event every month?

Rating:

5.0

The general manager of U-Haul Trenton was really helpful and knowledgeable. He is also friendly and warm-heart. He went beyond to help me resolve the trailer issue by switching to a van.

Rating:

5.0

Reps are nice and willing to help!

Rating:

3.0

U-haul equipment always blocking your unit when you go to access your things.

Rating:

5.0

Professional service

Rating:

3.0

I didn't use the Brunswick Ave location. I am not using any storage there either. HYANNIS locatio couldn't find Buxton's Storage on Ferry Road, Ewing, 08618. Had to correct by calling UHAUL.

Rating:

3.0

Could better understand U-Box.

Rating:

5.0

Good service

Rating:

5.0

Prompt and flexible service. Thanks!

Rating:

3.0

Wrong info/staff re:1month free rental/storage w/ 1way truck rental meant my being charged for 1month storage(almost $100);said didn’t matter if storage was at end/start facility/ok if 1-2days early

Rating:

1.0

The manager never got back to me in timely manners regarding my storage unit when i lost my key to lock. Due to poor customer service and inconvenient hours unable to move out of storage in time. FEES

Rating:

2.0

Staff was helpful. Storage unit leaked and damaged some belongings. Large garbage pile next to the unit.

Rating:

5.0

Great men of character who were able assistants.

Rating:

5.0

Great customer service experience.