Customer Reviews for U-Haul Moving & Storage of Trenton
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of U-Haul Moving & Storage of Trenton
Michael C. on
The rental experience was exactly what I expected, and the truck was what I ordered. The location was in an extremely unsafe area, and the gentleman running the store was extremely slow and lazy. Took almost 20 minutes to get the keys.
June G. on
I had to wait in line
Anthony M. on
I wish I would've known there was a one-way option. The manager led me to believe that I could ONLY drop off the truck back at this location. I was traveling to Philadelphia, so returning to Trenton to return the truck was a huge inconvenience. The only thing I was offered was to bring the truck back and swap it for another...but I already had the truck loaded at that point. I wasn't going to completely unload it only to load it back into another truck. Very dissatisfied with the experience, especially considering how much I had to pay for it.
Katie Z. on
Nothing it was a great experience!! The staff was super friendly and helpful and the equipment was in great condition!! Thank you!!
Laura S. on
The employees that worked at the location where excellent and friendly. However, unfortunately I had a question while using the UHaul and called customer support, the lady that I spoke to was very unfriendly and rude to me on the phone! I have never rented a UHaul before and I legitimately had a question and she was unhelpful and rude. It honestly will make me think twice before using this company again because she made me feel dumb for asking a question. It is unfortunate because the three different people I met at the store where very friendly and helpful.
Karen S. on
Satisfied
Kim P. on
Your customer service reps were extremely friendly and helpful. Check in and check out was a breeze!
Gorank G. on
Nasty they charge me twice
Emily H. on
Ahmad went above and beyond in the customer service while being professional, abiding to the regs related to rental and made the process simple. I would definitely recommend this location and Ahmad for the exceptional experience. Many many thanks, please pass along my review.
brittany R. on
Did not explain store hours or how to return equipment or money to my card AT ALL
Kareem C. on
Quick and easy in and out. Cool and easy going staff. Would highly recommend.
Aisha D. on
Manager at this location was very unprofessional and rude to the customer. Truck was not ready at the time of reservation. Will not patronize this business ever again. Thank you.
Cynthia S. on
Everything was excellent, as always. Thank you.
Ashley H. on
This was the most unpleasant experience. I will NOT be returning to this facility. The unprofessionalism was extreme and customer service was subpar.
Michael B. on
The crew and staff at this location were super quick and accommodating. I waited a min of 10 minutes from when I walked in to driving away in my 26ft truck. The return was just as quick and seamless. Great experience.
Michael G. on
With your free reservation policy it only provides me with a 1 hour window to pick up the rental. I recommend that you set up a guarentee reservation which allows you to pick up your rental at anytime, should a problem arise and you pick up your rental hours beyond the reservation time. An acceptable 1 day pay u front fee for example would be fair.
Frank H. on
Fantastic service. Your representative was courteous, informative and most important, very efficient. He was very clear on how to return the trailer after hours. Even though it appeared he was alone at the office, he got me in and out in about 10 minutes. Fantastic!!!
tyquasia t. on
Loved the service, cheap prices super reliable. Always have what you need available
Eva F. on
Luckily, this location helped me out by renting a truck at the last minute.
Susan S. on
Empliyees could take a few minutes to familiarize drivers with dashboard. It took me time to figure out where the overhead light switch was, and how to use the radio. Also, I couldn't turn the fan off. Is there GPS? Figuring out little things like this can be frustrating when you are in a hurry to get on the road.
Rusty D. on
The mileage rate is ridiculous
George S. on
Manager was excellent and represented U-Haul exceptionally well. He was engaging, helpful and full of energy. This was my first time using this U-Haul location and would definitely use it again when needed.
Alexis B. on
We were sent to this location after the original location we went to said they couldn't accept the 4'x8' trailer we had. This was sort of a pain because we called and confirmed our drop off but when we arrived they couldn't take the trailer. We sat in the office for 20-30 min trying to find a new location to drop off the trailer. Need better communication and make sure the correct drop off location can accept what is being dropped off. Not happy at all with the return process!!!!
Patrease L. on
I've used this location many times while moving and relocating. Friendly customer service reps, bathroom and grounds.
Allen C. on
They did not have the furniture dollies that I reserved. Had to go to another uhaul facility to pick them up. They did award me extra miles for the inconvenience, but still.....it cost me time.
Ron C. on
The gentleman I dealt with was pleasant, prompt and knowledgeable.
EDWARD N. on
I didn't catch his name but the sales agent was excellent - helpful, friendly and efficient. Nicely done.
Mark P. on
Very friendly and efficient. No complaints whatsoever.
Carlos R. on
It was very busy at this location and it runs pretty smooth.
JANINA D. on
Place was awesome and very nice pleasant workers
Joseph M. on
I had an appointment scheduled for 9am to have a hitch installed. When I arrived I was told my hitch never arrived and was told that hopefully it would arrive sometime that same day and I would have to come back. How about a phone call telling me it didn't come in and saving me a trip there and to be late for my job. Now I received a phone call at 130 that day telling me it's in and to come back. Now I have to leave work again and find a ride to take me back to work and back to UHual. Poor customer service all around.
Chantal P. on
Your service. Very good customer services waas excellent with a very warm welcome.don't online to longe.
william p. on
very good service and good price. I rent a truck of 26 'all very good work and easy to drive very comfortable to load your furniture etc. Thanks UHAUL. ??
Rickey k. on
Listen more to the customer, I declined the insurance but found it on the bill anyway.
Ryan M. on
Tracey was very warm, insightful, and professional. The shop and grounds are well maintained. Tracey instilled confidence in my move and he was a great rep for the company. My truck was very clean and seemed brand new! My move was crazy but renting the truck was easy!
francis g. on
Everything was great and the guys were very helpful
Bryan S. on
Easy drop off
Edwin A. on
Pick up and drop off both a breeze.
BERTRAM U. on
N/a
Emilsy G. on
They pretty much have everything you’ll need. I needed a towing dolly they helped me set it up as well. I’ve also used their rental trucks for moving never had an issue here. Really nice people there as well, both Am and pm crew /shift. Pricing is reasonable !
jessica b. on
New employees who knows how to do they job well
Elaine M. on
There was only one attendent for such a big facility. On my way to return the cargo unit, the hitch came undone when I went over a speed bump. I called this facility and it took a while for someone to answer. When I informed him of m issue and that I was by myself and not able to get the cargo unit back on. He put me through to Roadside assistance which took a very long time for someone to answer my call (and doing this online was not quicker). I then had to wait for assistance to come. In turn, I was a little late dropping off the unit and I was charged for an extra day. Because of the technical issues and the fact that I called, and no one else was waiting to pick this up, I don't feel I should have been charged for an extra day. I tried calling Uhaul, but was on hold forever and thus ended my call. I am not a very happy camper with the financials of this transaction.
Jocelyn R. on
Durvan went above and beyond with helping me find the truck I needed and Ahmad made my checkout process quick and easy! Recommend this location
BERTRAM U. on
Great service
Fatima M. on
When you send out an request for review you should also attached the customer receipt especially when the drop off was after closing. Because now I don't have a receipt to see how much I paid, the mileage or if I was charged for any damages that I did not have prior to drop off.
Roxanne C. on
Ahmed is the best!
Angel T. on
Keep up the good work!
Paul S. on
What made the experience great was the staff. I attempted to use the online/mobile app to make and complete my reservation and it failed completely. The guys at the desk were able to cancel the in-process online transaction (no mean feat in itself) and fix/complete the reservation at the desk with a minimal hold-up to me. greatly appreciated!
robert l. on
The staff was great and very helpful on both sites from pick up and delivery.
ARMENUS G. on
Can customer be given the opportunity to participate in a prize or draw einning event every month?
yingkai w. on
The general manager of U-Haul Trenton was really helpful and knowledgeable. He is also friendly and warm-heart. He went beyond to help me resolve the trailer issue by switching to a van.
robert l. on
Reps are nice and willing to help!
JAMES W. on
U-haul equipment always blocking your unit when you go to access your things.
Robert Y. on
Professional service
valarie s. on
I didn't use the Brunswick Ave location. I am not using any storage there either. HYANNIS locatio couldn't find Buxton's Storage on Ferry Road, Ewing, 08618. Had to correct by calling UHAUL.
Michael K. on
Could better understand U-Box.
jOHANA G. on
Good service
Thomas Z. on
Prompt and flexible service. Thanks!
lauren i. on
Wrong info/staff re:1month free rental/storage w/ 1way truck rental meant my being charged for 1month storage(almost $100);said didn’t matter if storage was at end/start facility/ok if 1-2days early
debrora b. on
The manager never got back to me in timely manners regarding my storage unit when i lost my key to lock. Due to poor customer service and inconvenient hours unable to move out of storage in time. FEES
Gabriel S. on
Staff was helpful. Storage unit leaked and damaged some belongings. Large garbage pile next to the unit.
Jeffrey R. on
Great men of character who were able assistants.
Chanise B. on
Great customer service experience.
JOSEPH E. on
I am very satisfied with the customers service and assistance. I would definitely recommend someone to uhaul Trenton Nj