Very good service
JACQUELINE WCustomer Reviews for U-Haul Moving & Storage of Trotwood
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
My experience was great!!!
CONNIE BNothing to improve. Both staff members interacted with were courteous, professional, and very helpful. Great experience thank you
THOMAS SYou’re doing great!
CHARLOTTE RThe young lady that helped me I did not get her name however amazing customer service !!
BRANDYE Aonce i drop off the truck, i imagined it would be the employee's responsibility to drive the truck and trailer where it needs to go - instead, the employee had me drive the 26' truck and try to back in the trailer. i expected the employee to handle that upon my returning the truck.
JASON CI had storage on behalf of my son. He didn't keep up with payments. Subsequently it was being prepared for auction. UHaul provided ample opportunities to rectify the situation and allowed myself to settle the account and let my son vacate the unit within 48 hours.
IRIS B | Overall ExperienceI had the pleasure of dealing with the GM and he was very polite, courteous and helpful. Picking up the trailer was fast and easy, as well as when I returned the trailer back to the same location later that day. I highly recommend this U-Haul location and will rent from them again in the future.
CLINT SThe room was not able to stave off humidity. Some of my items had some mildew from moisture in the room. Would suggest some dehumidifiers in the storage area, as Ohio gets hot and humid,
lydia f | Overall ExperienceMy experiences with all the personnel at this locationhave been wonderful! Very customer oriented, professional, friendly, and very knowledgeable of their product. The trick I drove needed (needs) new wiper blades. I think just a little closer attention to vehicle maintenance would go a long way for customer satisfaction. Overall, I'm very pleased with this whole ordeal! Good work, y'all!
RANDALL MI want to thank The U-Haul Staff for being so supportive and helpful. Customer service is a must when dealing with customers. Kudos!!!
Kathy S | Overall ExperienceVery helpful in all areas.
Lavata S | Overall ExperienceThe team was great to work with, especially the general manager Jeff.
IAN CThere was an issue about the gas ,i expect a full tank and return with a full tank. i was offerd a truck possabily NOT FULL . no way ! Also i was allmost charged extra for insurance ,like it was manatory,i had to speak up. all of this made me neviest ,whatching my bill ,for over charges. thank you kenneth wells
KENNETH WCustomer service friendly, professional
CRYSTAL T | First ImpressionsEmployee could explain the pickup and drop-off procedure better make sure the customer understands before they leave.
NANCY HAppreciate you
Clyde E | Overall ExperienceI had a good experience with U - HAUL
David E | Overall ExperienceThe facility is secured, clean and the workers are amazing.
Mac B | Overall ExperienceCustomer service. Communication skills. Professionalism
ORLANDIS FUnfortunately did not know until it was too late that the trailer had two leaks. I used the trailer to transport antiques that belonged to my aunt who has passed way. The leaks soaked the furniture covers I was using which in turn soaked the antiques. Not happy at all with this, hopefully the water damage did not permanently damage them. What you can do is actually repair your products instead of putting a bandaid on them.
MICHAEL PNice employees
PIERCE FI've rented other storage spaces across the spectrum, from big chain to mom & pop facilities, but all were inferior to the UHaul storage location in Trotwood OH.
Matthew T | First ImpressionsI really enjoyed having the complimentary carts! They really helped a lot and saved me a lot of trips! Thank you
Ashlie M | First Impressionshire extra help cust. service was great
NINA SGreat experience
VIRGIL RAnother customer and myself went into the Trotwood location and for close to 15 minutes (the other customer was there longer than I was), the employee could not be located. We eventually found him in the bathroom, but nobody was at the counter to assist us for a long time. I understand people need to use the bathroom, but 20+ mins is excessive. I imagine anyone could have also stolen things from the floor with him locked away for so long.
Jeffrey YClean each storage unit after each use
SHARIE BTerrible customer service. I was billed the 13th for my storage unit, cleaned it out the 14th and you guys refused to give me my pro -rated rent back telling me because I only rented the unit a month I don't get a refund. So the year and half before that I rented a smaller unit, I had only UPGRADED a month ago to a larger unit, yet that doesn't matter. Disgusting place of business. I will never ever return as a customer for storage or moving trucks!!!!!!!
Renisha C | Overall ExperienceVery quick and efficient.
Daniel WHaving to track down our truck was awful but once we got it everything went smoothly and it was an overall good experience.
Vanessa TThe employees were professional and courteous.
RICKEY SThank you for your service
RAYCHELLE Jnone
Gwane M | Overall ExperienceThey didn't have the truck I requested at the time I went to pick up. The offered me a 26 foot truck and because I was calling my personal vehicle behind it I didn't want a huge truck. I had to wait to get my truck and I ended up taking a 20 foot truck instead of the 15 foot that I had requested. They did help me load my vehicle.
TAMMY GNice customer service,I truly appreciate that. Ms.Martin thanks.
SHIRLEY M | Overall ExperienceCustomer service is TERRIBLE.
EBONY L | Overall ExperienceExcept COUPONS! AAA, AARP 10% off etc.
Beth CGood people very helpful respectful kind nice and sweet. Really appreciate they help
JAMECA J | Overall ExperienceProfessionalism, the time, The cleanliness of the equipment.
gladice rEmployees were nice and polite the truck was clean
Guy CStaff member was very nice and courteous
Matthew FLeft power outlet was not working. Overall experience, excellent. Thank you.
JIMMY CThe ignition would not turn as easy as it should have. I stopped at the location to pick up my furniture and was not able to turn the ignition easily in order to go around the back of the store it took about 5 to 10 minutes for it to work properly. When I was ready to move the vehicle from the front of my house, I could not move it. I gave it about an hour or so and tried it again. It rook about 5 to 10 minutes in order for it to start.
DANA FI have been renting about once a month. It would be very convenient to have a frequent renters club to save time.
JOHN MVery flexible and courteous
ALEXANDER J1. I had pick up time for 3pm arrived and was met by someone telling me the person who can assist me with getting my rental stepped away and should return in about 10 minutes. I did not get my rental till after 3:40pm and as I chatted with help, they tried to call office and some manager and was not getting a response. The doors was opened so I could stand inside however unacceptable for someone to step away when I had a pickup time scheduled. Delayed me day first inconvenience. 2. I was asked if I could drop of the truck at a different location and my charge would only be 865 instead of the 1000 and I agreed however was charged the $10xx.xx and clerk said the charge would be adjusted when I returned truck to different location, which mind you was 40 minutes out of my way. If I would have known that I was just going to be adjusted $15.00 I would have said no to new drop off location. This 40 minutes was another inconvenience. 3. Is it policy for Uhaul to not have a truck cleaned off and for the renter, me, to take pictures of the truck to ensure no damage? This is in my opinion not customer service friendly. 4. I received multiple texts, which I think is harassment, asking me if I would like to take a trailer to another location on my travel. I said no once then again which I understand asking twice but 4 or 5 times excessive.
LAVONNA WI didn't care for your company wanting now to take a picture of the person renting your equipment. I feel that showing the driver license is sufficient, even if you have to scan it the driver license.
VELTIA DJust had a bad experience overall with uhaul.
LATOYA SMs. Belinda was amazing and offered superior customer service
Devin MGreat experience
Eileen JIt was s a great experience!
Nancy TKEEP UP THE GOOD WORK!!!
TAMIKO PService was excellent
ERIKA CThe storage facility keeps going up on the price.
Robert B | Overall ExperienceI don't understand how I got charged almost 30 dollars in gas when I didn't if go 10 miles and barely used any gas. I felt that over priced and unnecessary.
Jennifer JThe truck rental I had today was horrible. Steering terrible. Hit the breaks and the whole front end was shaking. Rental smelled of smoke. No ice scraper to remove the 6 inches of snow off the front windshield. Overall terrible today
DONALD SRoaches and mice ppop in my boxes with my items
XIOMARA F | Overall ExperienceEnsure all staff know how to buy back unused boxes back from the customer. The Trotwood location staff did not know how to credit the unused boxes to my credit card. The staff said no cash was on the premises, that I would have to come back to their location the following business day. I was not happy for the inconvenience.
KATRINA SThe front desk agent was very helpful and nice.
ZELMA H | First ImpressionsWe had snow on Monday and rented this unit in Thursday. The snow on the hood and shield had not been cleared and no one offered to do it. The employee were very unfriendly.
DANIEL Cn/a - i have not rented from Uhaul in a long time and this was the best experience that I have ever had!!!
ANGELA LEverything was satisfactory for me....
BRADLEY H | First ImpressionsHave invortory in order thank you for you all service.
CHARLES SRenting a storage space is efficient and fast. Awesome technology and trained people to operate computer system.
GREGORY A | First ImpressionsThere was certain issues I had about payment, but the manager make sure it was OK. I love this storage. Thank you.
Gwendolyn C | Overall ExperienceNo extra comments about my storage at this time.
tara O | Overall ExperienceI love the way when I come in they greet me with respect
TANYA B | Overall ExperienceVery helpful
VALORIE P | Overall ExperienceOverall the experience was quite satisfying. My only complaint is the overall cost, but it is understanding considering interest rates and cost of doing business.
ANTHONY M | Overall ExperienceVery long wait in line but other than that it was a good stay.
MYKELLE P | Overall ExperienceThank you so much for friendly and helpful associates. Thanks for helping us with storage of my Aunt's items while she was in a nursing home. Everything was just what I had hoped for. I will highly recommend U-Haul storage. Thanks again.
Victoria U | Overall ExperienceEverything was great, I just needed to save on the monthly fee. Would recommend!
Brie H | Overall ExperienceU-Haul is a good company, but some the employees in trotwood Ohio U-Haul need to be trained on how to be friendly and professional. My daughter met the manager or supervisor once we got someone to take our lock off, she seemed nice. But a couple of the other workers need to be replaced, they talk to people like they running their own business and not in a good way. I won’t be doing business with trotwood Ohio U-Haul again.
Rochelle P | Overall ExperienceThe Gm that assured on my return was very helpful and polite as well as the attendant that assured on my truck rental
Johnnie H | Overall ExperienceThey got me out of so money 💰
Shaquana B | Overall ExperienceEverytime we checked in the alarm would still go off, sometimes we couldn’t even access the place and there were never staff available, once it even told me to contact the operation manager but how would one even get that info
JOHNATHAN T | Overall ExperienceThank you 🙏🏾 , bri don’t know her last name but she work in trotwood, Ohio. 45426 , and staff was amazing 🤩
Brittany W | Overall Experience💯💯💯💯💯💯💯💯💯💯💯
Maurice N | First ImpressionsMy only complaint is that I arrived at the facility at 9:30 PM and couldn't access my unit. Everything else was great! Thank you.
Jaye W | Overall ExperienceI was sad we had to move our belongings, however it made me even more sad that once we moved our furniture to Cincinnati, we couldn't find another Uhaul storage facility like the one there in Dayton. I was hoping to just be able to transfer our belongings to another Uhaul facility in Cincinnati. After some research there wasn't one located here. So, I had to rent with another named storage company. It was a great year with Uhaul. Thanks for the positive experience!
Gerald D | Overall ExperienceBoth managers was excellent and the staff was great. Location had no problems. Will use again if needed, this isn't even my closest location.
Juan H | Overall ExperienceA very pleasant experience 😊.
sawyer b | Overall ExperienceYhe Manager Jeff,was really nice and patient.
Tasha M | First ImpressionsThey could have separate lines for different services and products offered, I believe it would move better, and the frustration of some of the workers may not be as intense. Overall, the service and facility is very acceptable.
REGINALD H | First ImpressionsStaff very helpful and courteous in spie of it being a very hectic day for them. Took time to take care of my issue and answered all of my questions.
Ron s | First ImpressionsI used this places 2 years ago they had good ppl in there for to come back to them same place I love this location even doe my unit is far yo get too need more doors for unloading
Atallah S | First ImpressionsYal gave me bed bugs & ill see you in court
Cherisse A | Overall ExperienceStephen went above and beyond for me and I’m truly grateful for his service.
AYSAH I | First ImpressionsA very good experience.
sawyer b | First ImpressionsGreat customer service and a Clean facility!
DONALD H | Overall ExperienceI would use you all again if needed, your service was 100% plus some THANK YOU for your SERVICE👍👍
natalie W | Overall ExperienceEverything was satisfactory
Jimmie N | First ImpressionsThere was a couple times where the doors were left open all day and night and that was a concern of mine but overall great
Shara W | Overall ExperienceThe local facility was excellent but I made an overall rating of above average because I have issues with certain corporate policies.
MICHAEL O | Overall ExperienceThe uhaul seemed to struggle on the highway going between 20-50 mph, the truck doors had old water in them that splashed on my friend and I during that cold snap yesterday. Also we were told the wrong truck to get into and that also had water in it, more in fact... which also splashed on us. Was a bit irritating. Also the app and online website wouldnt work when I'd try to upload pictures of the water in the doors and also enter in the milage so now because of that I may get stuck paying for 50 miles when I didnt travel anywhere near that. So overall not the best experience.
Amanda B | First ImpressionsThe Employees need a raise. The staff was very friendly and helpful in my time of need.
LATOYA P | Overall ExperienceThe general manager at this store. Jeff whoever is one of the nastiest condescending people I have ever encountered in my life. Not helpful. Very rude. He was very unprofessional with me and other customers as well. I’m so glad I have terminated my business and should I need another storage unit it will definitely not be with this location!
Kennedy H | Overall ExperienceEverything was wonderful until my checkout experience. Very rude interaction from clerk towards me. Left a sour taste in my mouth regarding the entire experience.
Luthricia H | Overall ExperienceFirst..as I’m waiting to get a staff the Store Manger is irritated with whosever on the call..cussing..no patience..second I would still be there (glad I’m not) if y’all had worked a little bit more with me..I’ve talk to you guys every month and explain about my heart disease and has been hospitalized multiple times..I gotta work to get money..then I was on the phone with my wife and kid and this person said they had til 8 to get the stuff out..notes I was told 48 hours meaning I had until Saturday at 145 for it to be 48..not including the hours yall close vs when I got there I could go in 24hrs. The manger likes to talk to your stupid why I don’t know..the keys I had for it was the wrong ones and asked them about getting it off and they said 50 to cut it off….huh.. I just gave yall what I had to pay to get out in 48hrs…we’ve had that unit since 2021..after 8 hrs we got the lock off..98% of the reason we got AN ONSIDE CONTROL UNIT SO MY STUFF I PAID AND WORKED HARD FOR SAFE…..MOLD. SO MUCH MOLD….inside and out..clothes in totes molded..I understand as a business swing how I am a supervisor also that it needed to be paid and I told them I have and she said..the only option I had was to pay 155 and out per her in 24hrs, then Jeff so no because of the size we had that we had 48 hrs..I did my very best not to show and I didn’t but that didn’t stop you store manager and how to treat and talk to people should be his next training. Some businesses just need to be aware people have bad health and some it gets hard for a few..almost 4 years at this property to get treated and talked to like crap..things I now have to replace because your “Controlled Units” are azz!!! You couldn’t give me two weeks to get the other half when I got paid to now I gotta spend more money then what I owed you to replace all my stuff..I’ll never NEVER use U Haul again. Period!!!
Shanna L | Overall ExperienceNone
sharon t | Online Move InA wonderful experience.
JOYCE C | First ImpressionsStephen went out of his way to make my first uhaul storage experience memorable! He was very kind and understanding ams knowledgeable.
Michelle P | First ImpressionsN/a
Elaine P | First ImpressionsThe neighborhood where this is (near my former employment & former home) is not the safest itself, but with the security features and the following protocols, I have always felt safe. I am grateful for the ease of access, and then knowing that my belongings were stored well and securely.
Helen R | Overall ExperienceThe workers at the Trotwood,Ohio location went above and beyond. Great customer service and they are very thorough
douglas d | Overall ExperienceA+ service never had a problem with U-Haul experience was always pleasant staff is nice as can be and polite and respectful to all customers in my experience while waiting for service helpful to everyone.
ANTHONY J | Overall ExperienceYou all helped me a lot & I thank you!
Denise L | Online Move InStaff went above and beyond. Explained everything. Unit clean.
STEPHANIE C | First ImpressionsSteven is rude and disrespectful to this customer. He cancelled my truck reservation in my face because I disputed having to pay for both the truck and the storage room. That’s what I was quoted when I made the phone reservation. He said “are you going to accept the charges and sign or what?” When I said I disagreed he hit the cancel button and told me to have a good day. I called corporate and left 2msgs but haven’t heard back yet. I went back and cancelled my storage as well. He also told me it was mandatory for me to buy the round lock.
Angela S | First ImpressionsI was charged a double late fee I don't understand, but overall I was satisfied.
MICHAEL C | Overall ExperienceIf you just communicate with them, they will be helpful on every way that they possibly can.
Jessica J | Overall ExperienceI would use these services again
PAMELA H | Overall ExperienceInspite of mice in one of the units it was a great experience.
DEBORAH W | Overall ExperienceVery nice and I came in and got exactly what I asked for. Thanks
Monqueda M | First ImpressionsService and will use it again thank you
Maxine W | Overall ExperienceI have never used a storage facility prior to this therefore I cannot make a fair comparison.
clydette n | First ImpressionsThe Young lady was very helpful.
Randall Y | First ImpressionsCustomer service was excellent , also the facility was very very clean
LASHAWNDA L | First ImpressionsGood people with great spirits!!!
MARK B | First ImpressionsNone
Sharon H | First ImpressionsUsing the app so pick up for drive share was a nightmare. Sat in parking lot for over an hour before I could pick up rental
Lisa P | Overall ExperienceI put my belongings in storage for 8 months and when I moved all my stuff out and got all my stuff situated in my new place I plugged my 50 inch tv up and it was damaged
Ebony L | Overall ExperienceVery clean, easy access and comfortable temperature controlled environment to work in.
GAIL B | Overall ExperienceClear communicators. Personable.
Nicole J | First ImpressionsT
Woody T | Online Move InThere is Something terribly wrong at this facility. It appears that this store absolutely does not have enough staff. How does your busiest location not have enough staff. People were walking out! Absolutely disgusted. I returned my truck and was first in line. I needed to rent a storage facility was asked to do it when rented my truck, was told I had to do it when I returned my truck. Truck returned. Rented storage unit. Only to have to wait nearly an hour in line again to be processed out. Awful. I am Not HAPPY. AND WILL BE SHARI G THIS HORRIBLE EXPERIENCE .
Misty B | First ImpressionsWill be with you for a long time, alway need extra storage space
Dwight M | First ImpressionsThank you
Maurice D | Overall ExperienceStaff was very helpful especially Belinda
MICHAEL O | First ImpressionsTried and true!
TERRELL F | First ImpressionsThe facility was very clean, however, all of my items had mold on them. I'm not sure if the ventilation system worked or not, but every one of my items, King size bedding, furniture, leather couch had mold spores on them at the time of move-out. I made the personnel aware of this problem. The building is an old Wal-Mart Building. My things stored will have to be replaced. Items in rubber tubs and totes, were fine
Corenzo S | Overall ExperiencePrice is high
Ronda B | First ImpressionsThank you very much.
Torrance S | First ImpressionsEveryone was helpful
Kenisha S | First ImpressionsAll the employees was awesome
THOMAS W | Overall ExperienceI reported that my units doors was off the rail multiple times it was never fixed. I was still able to close and lock it though.
Natasha C | Overall ExperienceThe staff was helpful in answering my questions about everything.
Cheryl G | First ImpressionsGreat job
Oddist M | Overall ExperienceThe space is very expensive for the size. I’m looking to move it out before my next billing cycle because of the cost and inconvenience of access. The staff member (white female) was condescending and spoke to me as I’d I was beneath her. She lied about the ability to rent a truck without certain qualifications. I later learned that the stipulations weren’t supported by the company. I’d never go to this location again due to HER customer service.
Angela P | First ImpressionsHad to swipe the card several times to enter. Otherwise a good experience. WHODEY!
Maurice D | First ImpressionsWhile the faculty was nice and secure, the staffing was to be desired. The morning staff was very helpful and upbeat, HOWEVER, the afternoon staff was not. They were rude, and not helpful at all. The head person stopped to take a smoke break while there was 5 people waiting in line. He also did not what he was talking about when it came to the storage unit
Yvonne L | First ImpressionsAlthough the staff was friendly, the time it took to get help was longer than it should have been. There was 2 workers working, but one was limited to what he could help with.
Branden B | First ImpressionsVery Good treatment despite the weather being 9 below zero
Christopher D | First ImpressionsEverything was good for the most part but I lost the key to my lot and they promised me they would help me get it off, but they never did! And when I did get to cut the lock off my unit, they never cleaned up the metal dusy that was around my unit…
Melvin R | Overall ExperienceOnline it has units available but when I get to store none was available, woman states card wasn’t charged but card was charged then gave me a bogus receipt
Marte B | Overall ExperienceAll staff members were respectful and friendly also very helpful
Regena B | Overall ExperienceBoth bathrooms were filthy even severs hours after you had staff there. I got there at 6:30 and was having trouble with my entry card and the man would not even acknowledge me until 7 am then was cursing at the equipment in front of me. When I emptied my container and left there were 4 people total there and the bathroom was still a mess. I had just road the greyhound there to get the stuff and honestly the bathrooms were nastier then greyhound and truthfully there isn’t much lower then greyhound bathrooms. Sorry but being honest.
Dayne G | Overall ExperienceOutstanding staff and very well organized, will definitely be using U-haul again
Will M | Overall ExperienceThey customer service rep should explain the size of the units. I got everything in the unit but honestly it’s not big enough
ernest n | First ImpressionsReally great service
Jamie F | Overall ExperienceBathroom needed cleaned badly.
Ryan M | Online Move InExcellent customer service!
Joann H | Overall ExperienceFrom Nicole who took my reservation to the staff members who helped me afterwards I'd say they were the most polite and helpful people I've met in a long time. I appreciate them all.
Jennifer W | First ImpressionsWonderful staff! Building was spotless, well lit and well maintained.
LARKIN V | First ImpressionsVery accommodating staff!
Sonia T | First ImpressionsI think his name was Steven he was very professional did anything he could to give us a good service and I appreciate it
ANTIONNETTE N | First ImpressionsWhen I first rented a unit it wasn't the size I wanted and there was misunderstanding about the unit . So I will up getting 2 units instead of 1 the misunderstanding was not my fault it was there's. Then some of my money was taking out of my account didn't have a clue where it was going. Find out U-HAUL was talking money out of my account they call it auto pay. Didn't know this because when you take money from anybody account u r supposed to let them know that payment has been made from your account And Thank You for your payment. I didn't get no thank you for your payment no anything it took me 2 days to find out where my money went to. That's not how you handle business with customers at all. But I thank U-HAUL and they need to work on how they take money from accounts and let customers know they did so it wouldn't be no misunderstood That's all I'm saying
rochelle f | Overall ExperienceWhen removing my items there was water on the bottom of my storage containers. Thankfully my containers were water proof. However, prices were reasonable compared to other storage units.
Robin B | Overall ExperienceSteve was great. He helped me forget about the worries of moving and where I would store my things I needed to at the last minute.
Klarissa D | First ImpressionsStaff was nice and friendly
Carletta B | First ImpressionsThe kiosk to get in that you swipe is not to my satisfaction because my card did not work on several occasions and I do not like to have to go to the office the convenience of having the car to get in is what's most important that needs to be addressed in a way that's what you're paying for you have access to again that's very important
Katheleen H | First ImpressionsN A
Theresa H | Overall ExperienceI walked in to rent a unit and was treated exceptionally well, even though I didn't have an appointment.
LISA B | First ImpressionsThe management and staff were excellent very helpful and made the whole experience worthwhile
don F | Overall ExperienceWe were happy with our storage experience and will be back to rent trucks and storage in the future. The black gentleman who always seemed to be there was so helpful and friendly.
Paul C | Overall ExperienceThe guy who processed my order (sorry I don't know his name) was very professional and efficient. He handled my order in an excellent way.
Marcia P | First ImpressionsThe bathroom was very dirty and the indoor area where we unloaded was full of trash. When using the intercom system no one responded. This could be a very bad situation if there was a medical emergency in the storage area.
MARIO P | First ImpressionsTHE GAS WAS NOT WERE THE PAPER SAID JUST LETTING YOU KNOW THEY NEED TO COME OUT AND CHECK GAS BEFORE SOMEONE TAKES THE TRUCK AND THE HEAT DIDNT WORK IN THE TRUCK
Tonya H | First ImpressionsThe staff on duty was very helpful and knowledgeable and most of all honest in answering our questions. Customer service was great as well!!!
Kathy S | First ImpressionsI would recommend this facility to friends.
shirley p | Overall ExperienceYour facility is very clean and well lit.
Daphne L | Online Move InWhen I rented the unit I set up auto pay with Bret And gave my credit card information Yet I was charged a late fee. When I called I was told by the calling service that it was nothing they could do. That I would have to get with the local place. I was in Florida and couldn’t get there When I did get there they said they couldn’t do any thing Very poor
michael l | Overall ExperienceBathroom Toilet was backed up and full. It Needed Serviced. Other than that everyone was nice & helpful.
Barry D | First ImpressionsEveryone was nice and professional thank you.
Chelsa W | First ImpressionsEveryone was very helpful & courteous and very friendly! I will Forever use this location for moving needs.
Diamond W | First ImpressionsThe storage facility was very nice but as far as uhaul equipment (truck, trailer) I will never use uhaul as a moving option EVER AGAIN!!
Shanna L | First Impressionsno
Theresa H | First ImpressionsVery nice
Janice K | First ImpressionsMost helpful and professional staff! Could not have been any more helpful or courteous! Went above & beyond what was expected!
Cassaundra S | First ImpressionsWill most definitely use again
Deon T | Overall ExperienceGood
Donna C | Overall ExperienceMy storage unit had a leak and I had chase the manager for a week just for him to do an inspection. Once I moved all my stuff out and took my lock off the put a zip tie on my unit before I could cancel. So I was paying but didn't have access to the unit.
Carlesse w | Overall ExperienceThe owner was very rude. We moved out of our unit so I came in to cancel the unit most things that you don’t use a full month for companies prorate that he failed to mention any event to me went out to check the unit came back in then I ask him about the prorating since they just drafted my account on the ninth and the move out date was the 18th he said sorry we don’t prorate anything so I proceeded to tell him not to cancel it then I wasn’t gonna lose $100That we would keep it until the following month he pulled a paper out of the printer laid it on the desk and said sorry I’ve already checked you out that’s pretty crappy of a business that you can’t Prorate something that someone is not using
Casey E | Overall ExperienceI literally drive 30 minutes out of my way to do business with Matt. This is an excellent store ran by excellent people and I will come back again and again to this place in future years.
Damon Y | Overall ExperienceThanks for clearing up the misunderstanding!
JERMAINE R | First ImpressionsI will say trying to get someone on the phone is very hard... I waited for almost an hour to speak with someone it's like someone would pick up and then put me back on hold without saying anything.
Leah E | Overall ExperienceI didn’t know my move out date was yesterday. I didn’t receive a phone call of this notice.
JERMAINE R | Overall ExperienceGot me in an out without a hassle
Rendell M | First ImpressionsMike and his team went above and beyond great customer service…. I had a very bad move and they were the highlight of it Mike and his team put a smile on my face I will only go to Uhual Trotwood Ohio thanks from a very satisfied customer Diane S Sanders
Diane S | First ImpressionsNice work
Zorana B | First ImpressionsGreat Experience! Thank you!.
Vicki w | First ImpressionsI payed for my storage by automatic payment 1 week before my move to my new house. When I requested a credit back they said no. I also rented a uhaul so I can clear my storage locker, I was given a broken vehicle. If "I was not persuaded to buy the 14 dollar vehicle coverage I would have had to pay for someone else damages on the vehicle. With my own eyes I saw uhaul charge a lady two times for storage yesterday. It is not right to steal and uhaul stole, that's why I will not recommend this to anyone.
ARJUN A | Overall ExperienceThe staff were very professional and patient with my request.
Roselyn W | First ImpressionsThe representative was very courteous and knowledgeable. Didn't have to wait for customer service.
Shirley H | First ImpressionsMy first month was Supposed to be free. Been waiting for someone to call me back or I can get a refund on my first month free. No one has called me back yet
Precious D | Online Move InA very good place to store all your things with 24 hour access and it’s a clean and friendly environment.
Tavon F | Overall ExperienceThe facility never answered calls to store, called 10-15 times so was forced to complete online check-in and have additional questions answered in store.
Monique W | Online Move Invery clean helpful personel easy to move in
Ron s | Online Move InThere was a issue when I went to return the equipment. The staff person left us alone for about 45 minutes.
Eric U | First ImpressionsGood customer service upon arriving and once I turned in my vehicle and the setup for my storage. Keep up the good work.
Latisha P | First ImpressionsNone
DONNELL J | First ImpressionsMy name had been entered into system incorrectly. Everytime I went in to pay it took 15 to 20 min just to find my account. Twice I was double charged a late fee and was told sorry that's just how the system calculates. I feel that this was the poorest choice I could have made for storage. I would have been better off hiding my stuff in an abandoned basement.
Phillip H | Overall ExperienceI was so impressed with the facility that I will recommend it to family and friends.
Norm O | Overall ExperienceEverything was available on time even at a short notice, thank you.
Allanna T | First ImpressionsI am so pleased with the U-haul storage units that I had. The staff was very helpful prior to getting the units. They answered all my questions and even shared some tips. I am glad they were there when I needed them.
Cinda E | Overall ExperienceThe manager was super nice and friendly. Really made me feel comfortable.
Joann H | First ImpressionsI will never use this specific uhaul location ever again. I am disgusted with how they handled my situation knowing they were in the wrong. I spoke with over 10 people in regards to my situation and they still railroaded me with fees that weren’t valid because they can do what they choose. I will continue to share my experience with anyone who asks just to make sure they steer clear of this facility and the crappy operating system. Beyond inconvenient and then they hold you accountable. I’m glad I’ll never deal with these people again!! Good riddance!!
EBONY W | Overall ExperienceVery clean facilities. The only complaint is the lack of lighting and motion sensors in our area. The nearest sensor was not pointed out by staff upon the initial inspection of our unit but we figured it out later. I would have assumed motion sensors would be on each main aisle to turn on lights as you walk towards back of the facility. I am very impressed with your facility and staff and love that you have repurposed a business for Trotwood. Great job!
Gary D | First ImpressionsI dropped the trailer off after hours and it was a little challenging unhooking the trailer while looking around making sure no one was walking up on me. But other that my exoerience was great
Michael L | Overall ExperienceOnline move-in process initially assigned a storage area as far from the entrance door as possible. Office manager was very helpful, reassigning us to a unit much closer to the entrance,
James R | Online Move InVery convenient facility and stress free experience.
kelly d | First ImpressionsEach time I went in the staff was friendly and efficient
Shanin T | Overall ExperienceI had an awesome experience at your newer facility in Trotwood. I am impressed by the pricing, the layout and the innovative pickup drop off convenience of the truck and easy storage options. I didn’t have any issues until I passed the office hours. Around 7:05 my boyfriend tried to ask about the 24/7 service if it applied for the return of the truck. They completely ignored him while he stood at the entrance waving at the 3 employees inside. He asked me to give a shot as he returned to help us unloading the truck inside the drop off interior area. I then went and stood waving for 5 minutes. I had the lady give me the wait signal with one finger. Another gentle looked at me and said something to the gentleman who helped me with setting up my storage (after 6pm). The gentle who helped me with my storage looked me dead in my face twice and later walked around the counter and turned his back on purpose. It’s understood that the office hours were over. But I had a very simple question. Does U-Haul 24/7 option apply to my purchase. I called customer service and held for over10 minutes just to ask a simple question. I pray I have no other issues with my belongings being in their care. All was great except for unprofessional behavior, may train employees to explain the 24/7 option when close to closing.
Dominique T | First ImpressionsI couldn’t get into my unit not return my truck online
Felicia B | First ImpressionsVery quick and precise.
GREGORY P | First Impressionsthe owner said he would be in all the next day until close and wasn't i wanted to speak to him because he is very nice got another man that was not very nice im 37weeks pregnant and needed a storage room that was convenient in the front of the unit he stated he couldn't do that so I had to walk pretty far i was not too happy about that and if you wanted 24 access you had to pay more.
Vanessa F | First ImpressionsThe guy who assisted me when above and beyond ! I really appreciated it. Every making sure I had a closer unit as I am 6 months pregnant. He even was helpful before I decided on the storage unit. He helped me carry boxes to my car. Did I mention he handled this all alone while serving each customer to the highest level. Even fixing my storage card when it wasn’t working.
Asha W | First ImpressionsIn the past, my experiences with U-Haul were positive. Unfortunately, this will be the last contract I will have with U-Haul. The customer service was the worst I have every experience ANYWHERE. The clerk was VERY disrespectful! And it appears no one is willing to do anything about it. I have filed 2 complaints and may file a 3rd one - my only hope is that management/corporate will resolve this issue quickly before losing any future consumers. U-Haul has lost a loyal customer and more may follow if this issue isn't resolved.
rosemary r | Overall ExperienceI will never use UHaul storage ever again. Worse experience I've ever had. When we got to the storage unit we couldn't use the number to get into our unit, besides that I ask for a 10/20 unit and they gave me 10/10 unit. We had to wait 3 hours to get in touch with Jeremy which meant I had to pay extra for my movers costing me more money than I had. Just the worse experience EVER!!!!!
Shallon C | First ImpressionsThis facility never had accurate hours the staff was never available and the building had multiple violations which kept me from being serviced. This was a bad experience and I will not ever use uhaul again
Teasha D | Overall ExperienceThis particular experience was overall horrible. So much so, that I don’t even have the energy to explain it all via text. Kudos to Jeremy the Marketing manager who got out of bed at 22:00 to resolve my issue. So grateful 🙌🏽
DASHON B | Overall ExperienceGood team, quick and efficient service. Answered my questions and got me sqaure away in a timely manner!
jabari p | First ImpressionsInformation online is not correct - the security system is not working so limited hours for access. Stated can't be fixed due to travel restrictions during virus scare.
Kevin S | Online Move InCarts provided are too few and too small - requires many trips to unload. Only one flat cart and holds only 4 large U-Haul boxes. Would had been worse had we not brought two of our own moving dollies. Card readers not working properly - was not able to obtain working card entry after two cards were issued (and worked properly in the showroom). Access and operating hours are limited and not as published on literature.
Donald G | First ImpressionsNew Facility is awesome one stop shop. Got moving material, rental truck, and climate-controlled storage all at same visit. It was awesome. In todays world of self check the customer service from Mrs. Noton was refreshing and greatly appreciated She is definitely an asset to Uhaul and it was great working with her
CHAD C | First ImpressionsThe customer service person was very attentive to my needs. I rate her heads above all my other experiences with other storage companies.
EDDIE S | First Impressions