Customer Reviews for U-Haul Moving & Storage of Trotwood

Show people how to use appliance dolly.

Excellent

Based on our experience with the Customer Service Representatives that we dealt with, we can not think of any improvements that you could make at this point. They expressed Professionalism at every step of the Customer Service process, exhibiting Values of Honesty and Integrity, to include Respect at all times during the engagement process! Well done Brandon and Team!!!!

The truck was not running very good.

Everyone was friendly and great customer service.

Each time I went in the staff was friendly and efficient

Excellent service. The employee working the counter mentioned 2 of his staff members called off and he was short handed however I would have not been able to tell. Getting in and out was smooth and made the process very easy. Will definitely be using and recommending this location if I am ever in need of U-Hauls services

Deposit not justified upon 70%+ being taken and being mid quoted on the rate for being an hour late.

Make sure you update customer information every time that come in

Add hours for Customers (May 9 pmInstead of 5pm)Appreciate your Job.)

The Staff was Personable informative and very pleasant. Very helpful and patient in answering all questions. A wonderful group of employees. Kudos.

Very good experience. Friendly, helpful staff

I had an awesome experience at your newer facility in Trotwood. I am impressed by the pricing, the layout and the innovative pickup drop off convenience of the truck and easy storage options. I didn’t have any issues until I passed the office hours. Around 7:05 my boyfriend tried to ask about the 24/7 service if it applied for the return of the truck. They completely ignored him while he stood at the entrance waving at the 3 employees inside. He asked me to give a shot as he returned to help us unloading the truck inside the drop off interior area. I then went and stood waving for 5 minutes. I had the lady give me the wait signal with one finger. Another gentle looked at me and said something to the gentleman who helped me with setting up my storage (after 6pm). The gentle who helped me with my storage looked me dead in my face twice and later walked around the counter and turned his back on purpose. It’s understood that the office hours were over. But I had a very simple question. Does U-Haul 24/7 option apply to my purchase. I called customer service and held for over10 minutes just to ask a simple question. I pray I have no other issues with my belongings being in their care. All was great except for unprofessional behavior, may train employees to explain the 24/7 option when close to closing.

Lower price. I paid 45 dollars for a 19,99 a day rental and I had the pickup truck for less then 3 hours

Wow so much different than the pick up at Xenia. They treated me like I mattered to them. Mr Cox told me the process and very helpful. I would definitely recommend them.

I like the new location! Stephen is always on top of things!

Perfect

I couldn’t get into my unit not return my truck online

Uhaul is a great, very affordable. Their customers service are great. Keep up the good job!

My truck had a roach in the cab and when I told the staff they didn't seem to care.

Ensure that individual knows that equipment is located at new location in reservation until transfer is complete. Thank you and staff

The team was very helpful and willling to help.

Quick, easy accurate

Just need another worker there, that's all

Good job

Truck had damage. I pointed it out to Uhaul Rep. He said we already know about it. It would have been better if they told me about the damage up front instead of waiting for me to bring it up.

Great efficient service, thank you.

Seemed to be running a tight, organized ship, had the return down to a science, great job.

Very Friendly. Clean facility. I had a excellent experience with the staff. They worked with me, even when my time schedule messed up. The area manager is awesome as well. Thank you for making my move a little bit easier.

The person working there should greet everyone who comes in regardless if he/she is with a customer already. A simple “hello I'll be right with you” goes a long way.

Doing great so far

N/A

They need more employee's. Bit upset I read the booking email and it didn't give a return time so I was late. My fault for not reading the contract given to me but $30 was a joke.

Friendly

I was very satisfied and will continue to use and recommend U-haul to others

Very quick and precise.

The online pickup process was not easy at all we ended up going inside which defeated the purpose on doing it online.

you need to have pro rated days....

Great team! Wonderful Team Leaders. They do what they say. You can trust them. Great Value.

The individual managing the location at drop off was rude to myself and every customer. Instead of welcoming customers into the building, he herded them in like cattle and treated them as if they were idiots. Even in the parking lot (which was extremely disorganized) he could help but yell at customers for parking in what appeared to be customer parking. Very unprofessional & will not return.

Great service

Give more instruction on where the truck is parked. All They told me at the counter was the number on the back of the truck. I spent 15 minutes looking for the truck that was parked almost behind a building away from the majority of the other vehicles. I mean, not a big deal, but it would have been helpful since I was in a hurry. Other than that my experience was great.

Not over charge for items the customer didn't use. How about not double charging the customer. I was charged twice for returning the same truck.

These indoor units are very nice and clean. That said, having multiple storage units that are far apart makes loading/unloading way slower.

Lord forgive me! I can't remember the name of the associate who helped me, but he was amazing! I literally had a terrible morning and he got me set up right away! I could literally cry on how well he treated me! I've never rented a U-Haul before but he made my experience everything! He was thorough and had patience with me! I came in on Wednesday the 26th around 9:45 or 10:00! Whoever was in the front is who helped me! Give that man a raise because all my moving anxiety was put to ease! Even when I came back and was disoriented he was right there to do all the checks and walk me through step by step! If I ever move again, this will be the only place I go!

Have more people working. And dont charge for 2 days when I had it for less than 24 hours. But the guy working was great and i will be back.

You can trust this location. Management Team is doing a great job. Value for your dollar.

The representative was very polite, friendly and funny. Easy check in and check out. Would definitely recommend 😊😊

the owner said he would be in all the next day until close and wasn't i wanted to speak to him because he is very nice got another man that was not very nice im 37weeks pregnant and needed a storage room that was convenient in the front of the unit he stated he couldn't do that so I had to walk pretty far i was not too happy about that and if you wanted 24 access you had to pay more.

Excellent service by both parties.

I had a very good experience! Both agents were kind and courteous!

I found the cab dirty especially the cup holders and area around them. With COVID I expected a more sanitary experience.

I interacted with 3 different staff members between my pick up and return and all of them were phenomenal to work with! I picked up my vehicle as soon as they opened and even though it was 7am on a Saturday; the gentleman that helped me was cheerful and very pleasant to interact with. The location is well maintained and very clean as well as the vehicle. They're upholding local guidelines as well as making sure the customers are comfortable. Definitely will recommend!

The guy who assisted me when above and beyond ! I really appreciated it. Every making sure I had a closer unit as I am 6 months pregnant. He even was helpful before I decided on the storage unit. He helped me carry boxes to my car. Did I mention he handled this all alone while serving each customer to the highest level. Even fixing my storage card when it wasn’t working.

In the past, my experiences with U-Haul were positive. Unfortunately, this will be the last contract I will have with U-Haul. The customer service was the worst I have every experience ANYWHERE. The clerk was VERY disrespectful! And it appears no one is willing to do anything about it. I have filed 2 complaints and may file a 3rd one - my only hope is that management/corporate will resolve this issue quickly before losing any future consumers. U-Haul has lost a loyal customer and more may follow if this issue isn't resolved.

I will never use UHaul storage ever again. Worse experience I've ever had. When we got to the storage unit we couldn't use the number to get into our unit, besides that I ask for a 10/20 unit and they gave me 10/10 unit. We had to wait 3 hours to get in touch with Jeremy which meant I had to pay extra for my movers costing me more money than I had. Just the worse experience EVER!!!!!

This facility never had accurate hours the staff was never available and the building had multiple violations which kept me from being serviced. This was a bad experience and I will not ever use uhaul again

This particular experience was overall horrible. So much so, that I don’t even have the energy to explain it all via text. Kudos to Jeremy the Marketing manager who got out of bed at 22:00 to resolve my issue. So grateful 🙌🏽

Good team, quick and efficient service. Answered my questions and got me sqaure away in a timely manner!

Information online is not correct - the security system is not working so limited hours for access. Stated can't be fixed due to travel restrictions during virus scare.

Carts provided are too few and too small - requires many trips to unload. Only one flat cart and holds only 4 large U-Haul boxes. Would had been worse had we not brought two of our own moving dollies. Card readers not working properly - was not able to obtain working card entry after two cards were issued (and worked properly in the showroom). Access and operating hours are limited and not as published on literature.

New Facility is awesome one stop shop. Got moving material, rental truck, and climate-controlled storage all at same visit. It was awesome. In todays world of self check the customer service from Mrs. Noton was refreshing and greatly appreciated She is definitely an asset to Uhaul and it was great working with her

The customer service person was very attentive to my needs. I rate her heads above all my other experiences with other storage companies.