Customer did not leave a comment.
Kenya N | First ImpressionsSelf Storage Units in Trotwood, OH, 45426
U-Haul Moving & Storage of Trotwood
Services at this Location:
Features Available at this Facility :
Promotions:
Available Units (All Sizes are Approximate)
What Is Online Move-In / Rent Now?
-
U-Haul Moving & Storage of Harrison Township
3930-3934 Salem Ave, Dayton, OH 45406 View Available Units2.4 miles from this location -
Rock of Ages Carwash & Storage LLC
6295 W 3rd St, Dayton, OH 45417 View Available Units
(U-Haul Neighborhood Dealer)5.3 miles from this location -
U-Haul Storage of Downtown Dayton
360 S Main St, Dayton, OH 45402 View Available Units7.0 miles from this location -
U-Haul Moving & Storage of Dayton
1340 E 3rd St, Dayton, OH 45403 View Available Units7.3 miles from this location
Storage Customer Reviews
- 4.5 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
Great customer service and a Clean facility!
DONALD H | Overall ExperienceI would use you all again if needed, your service was 100% plus some THANK YOU for your SERVICE👍👍
natalie W | Overall ExperienceEverything was satisfactory
Jimmie N | First ImpressionsThere was a couple times where the doors were left open all day and night and that was a concern of mine but overall great
Shara W | Overall ExperienceThe local facility was excellent but I made an overall rating of above average because I have issues with certain corporate policies.
MICHAEL O | Overall ExperienceThe uhaul seemed to struggle on the highway going between 20-50 mph, the truck doors had old water in them that splashed on my friend and I during that cold snap yesterday. Also we were told the wrong truck to get into and that also had water in it, more in fact... which also splashed on us. Was a bit irritating. Also the app and online website wouldnt work when I'd try to upload pictures of the water in the doors and also enter in the milage so now because of that I may get stuck paying for 50 miles when I didnt travel anywhere near that. So overall not the best experience.
Amanda B | First ImpressionsThe Employees need a raise. The staff was very friendly and helpful in my time of need.
LATOYA P | Overall ExperienceThe general manager at this store. Jeff whoever is one of the nastiest condescending people I have ever encountered in my life. Not helpful. Very rude. He was very unprofessional with me and other customers as well. I’m so glad I have terminated my business and should I need another storage unit it will definitely not be with this location!
Kennedy H | Overall ExperienceEverything was wonderful until my checkout experience. Very rude interaction from clerk towards me. Left a sour taste in my mouth regarding the entire experience.
Luthricia H | Overall ExperienceFirst..as I’m waiting to get a staff the Store Manger is irritated with whosever on the call..cussing..no patience..second I would still be there (glad I’m not) if y’all had worked a little bit more with me..I’ve talk to you guys every month and explain about my heart disease and has been hospitalized multiple times..I gotta work to get money..then I was on the phone with my wife and kid and this person said they had til 8 to get the stuff out..notes I was told 48 hours meaning I had until Saturday at 145 for it to be 48..not including the hours yall close vs when I got there I could go in 24hrs. The manger likes to talk to your stupid why I don’t know..the keys I had for it was the wrong ones and asked them about getting it off and they said 50 to cut it off….huh.. I just gave yall what I had to pay to get out in 48hrs…we’ve had that unit since 2021..after 8 hrs we got the lock off..98% of the reason we got AN ONSIDE CONTROL UNIT SO MY STUFF I PAID AND WORKED HARD FOR SAFE…..MOLD. SO MUCH MOLD….inside and out..clothes in totes molded..I understand as a business swing how I am a supervisor also that it needed to be paid and I told them I have and she said..the only option I had was to pay 155 and out per her in 24hrs, then Jeff so no because of the size we had that we had 48 hrs..I did my very best not to show and I didn’t but that didn’t stop you store manager and how to treat and talk to people should be his next training. Some businesses just need to be aware people have bad health and some it gets hard for a few..almost 4 years at this property to get treated and talked to like crap..things I now have to replace because your “Controlled Units” are azz!!! You couldn’t give me two weeks to get the other half when I got paid to now I gotta spend more money then what I owed you to replace all my stuff..I’ll never NEVER use U Haul again. Period!!!
Shanna L | Overall Experience