Customer Reviews for U-Haul Moving & Storage of Tupelo

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Tupelo

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Chad H. on

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I would reccomend always having 2 people in the store. When we came back to drop it off, there were more clients than one person could handle in a timely manner. 1 guy said he's never using y'all again because he keep getting rescheduled and then still had to wait.

Melinda H. on

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Quanisha C. on

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Dillon M. on

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State it more clearly that even after a customer has already forked out a bunch of money, that when they bring the vehicle back they will have to pay even more than the original amount paid to begin with.

Tenidre G. on

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bert k. on

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Jill D. on

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Fast and reliable customer service thank you

ELIZABETH C. on

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I kept my belongings in storage for almost 3 years. I just wish you didn't raise the rent on me.

Sequin C. on

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This was a busy weekend for U-Haul. My suggestion to the company is on those busy weekend if someone does not need nor want the two days of rental, offer a discount for early turn in. so that more people can repurchase them for use. It would lead to happier loyal customers.

Mark S. on

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Brenda L. on

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I called after I got to the place I loaded cause the truck wouldn’t start. I was on hold for 40 min only to be transferred to another department that did not answer the phone. Transferred back to main store and was on hold again! NOT impressed!

MARK H. on

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Eve P. on

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ronnie d. on

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I rented the trailer to pick up a new mower that was 64” wide. Trailer was fine but I did not think about the opening not being wide enough until I got to the dealer. We had to remove the mower deck to get it loaded. Lesson learned

Sandra C. on

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Extra help for rentals and returns. Only one person was there in morning and one person there in afternoon.

victor h. on

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William B. on

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michael c. on

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jason k. on

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barry c. on

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Next tine your 800 number promises you a truck dont call the day before and tell them you dont have a truck and stick them with a pick up...

Lee A. on

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Harriman T. on

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Amber & Cody C. on

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Thanks.

Karen C. on

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Amy N. on

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Only thing is I ordered a 26ft but ended up with a 20ft so had to make extra trips but other than that very satisfied

Josh I. on

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Judy D. on

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shirley g. on

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william e. on

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Our service was great. Very helpful and accommodating.

Dwight F. on

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Tony S. on

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Shacarla P. on

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James B. on

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perry s. on

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Don't change a thing.

Sherry R. on

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Dody V. on

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Nicole H. on

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Jasmine B. on

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Bridget M. on

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John C. on

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Angela P. on

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Nice job guys

Marsha D. on

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Great customer service! Very satisfied!

Rev. William C. on

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The only problem I had during my rental was finding out the young lady that rented me the trailer didn’t reserve it for two days. I had to pay for a extra day. And when I called to explain what happen no one would help me out

Lee J. on

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It was the end of the month and only one person handling all the transactions. Wait time was too long. Employees were very nice and helpful, but the lack of help was not their fault.

TODD M. on

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Kyle F. on

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The worst treatment and service i have ever seen

Bob B. on

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summer b. on

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They was great help

Marlowe W. on

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donnie w. on

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VERY PROFESSONAL.

Donald H. on

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Tracy V. on

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lindsey d. on

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our rep who helped us set up this rental was excellent- very personable and provided any and all helpful details with setting up this service.

malcum b. on

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They guys were great, very nice and helpful. We give them 5 stars.

Danny E. on

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Allen H. on

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Windshield was not clean. Busy location, only one person working. Our Uhaul was in dire need of new wipers.

vicki h. on

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debra s. on

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Have better than a quarter tank of gas in it. I almost ran out before I got home.

cynthnia c. on

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They could have offered to credit me the $42.00 for the insurance that they charged me when i picked up the uhaul.

Miguel N. on

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Allow customers to choose the insurance and not say you must have it.

jim d. on

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ESTHER G. on

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Keep up the good work! And thank y'all!

Josh R. on

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I originally reserved a truck online and then was called about an hour before I was supposed to pick up the truck to tell me the only thing they had was a van. When I got there the African American attendant was very unprofessional. He just kept complaining about how tired he was and how read he was to get off work. After he finally got me my rental he didn't even show me where it was. He said "the number is on the key its out there somewhere" and he ran off. I had to get someone else to move the another van because the one I rented was blocked off. I will be finding somewhere else to rent from from now on.

kenneth g. on

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DAVID W. on

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Fernandez W. on

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Service was great! Very knowledgeable and helpful.

Walter S. on

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Torrin M. on

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Need to explain that you will be charged if it's not back by a specific time.

Christopher W. on

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Need more than one worker at the front desk.

Walter S. on

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Karen C. on

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Not swept out from last use, and we were stopped in Pampa by Sharif and told that the tail lights on the right side were not working properly.

Kimberly G. on

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GREG L. on

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This location has always had great service.

Clarence P. on

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Clean up the inside

kay c. on

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carol j. on

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Lady was very polite and courteous and very thourgh.

Judy D. on

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Jeff F. on

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They never have enough people working at this location. It is always a 30 + minute wait.

Adam S. on

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I think you have everything covered at this location.

Chris P. on

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East Main/ Tupelo, MS needs additional employees during peak times.

DOUGLASS S. on

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Excellent service and engagement. The inside of the store is done very well and marketing items very alluring. The outside of the store is sort of rough, but once inside, you feel you are with people who know what they are doing.

Phillip O. on

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Great service

Shaun R. on

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The employee wanted me to do his job.on return.

Mary S. on

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Had an auto transport assigned to our contract but was not available when we went to pick it up (given to someone else). Had to travel to another location to pick one up causing an inconvenience in our schedule but to the dealerships credit, they did all possible to rectify the situation.

LARRY W. on

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brian h. on

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Michael W. on

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Could hire more help because it was pretty busy and the poor lady was running and doing it all.

rachel c. on

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Ty A. on

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walt v. on

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Break lights on the truck and trailer didn't work; engine light on truck came on half way through the trip; truck was about half clean when we picked it up. Personnel were very friendly and helpful.

Nikolaos M. on

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The employees and the manager were very rude. They did not answer my question properly and did not make me feel safe driving the vehicle. I don’t think that they have understood the responsibility of renting a truck to I driver who had never use it before. They did not show me anything about the vehicle and did not give me the imformation about the drop off location. In addition when I asked a question about my bill she did not answer me. Apparently she did not want to be bothered.

Nerissa D. on

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I got my storage on Nov.4 2018 I paid all my dues and received a letter November 28 2018 saying I owed 200 dollars in late fees when I had only got the storage 2 weeks prior. SERVICE WAS HORRIBLE!!!

Lakeya H. on

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It was great just needed a little help with customers. But they were nice

William L. on

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The storage room had holes from previous clients damage that were not fixed. Had to ask the salesperson numerous times to help me with the check out procedure and a copy where I was paid in full.

Kevin R. on

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IT RAINED IN MY STORAGE AND I WAS POORLY COMPENSATED. My clothes was wet and smelled, my mattress was wet and mildewed, my table is destroyed and important papers was destroyed, the insurance is a lie

Tammy T. on

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I had an appointment to pick up my u-box. I was told it would be on a trailer. Was there 90 minutes trying to get it. Most of the delay was due to computer problems but it was a frustrating experience

Roger E. on

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An employee of UHAUL took a heavy dresser from my storage locker and would not return or pay for it. This was the fourth locker I had rented. I was moving to a new locker because of leaking roof.

Usher S. on

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Thank you for making my move stress free. UHaul has been a real Blessing over many years for my family and l keep up the good work Usher Sawyer III

Ken L. on

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Alisha was very friendly and helpful in all aspects of rental, both a truck and a storage room. Will definitely rent here again! Thanks!!