Customer Reviews for U-Haul Moving & Storage of Tupelo

3,068 reviews

1207 E Main St   Tupelo, MS 38804
(By Elvis Presley'S Birthplace)

(662) 844-3846

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed

Services at this Location:

Contact Us

(662) 844-3846

1207 E Main St
Tupelo, MS 38804
(By Elvis Presley'S Birthplace)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

Quick drop off and very little time with personal.

tony F. 
Rating:
5.0

Everyone there was extremely helpful wanted to mention an employee of there's name Alessea she was the best!! Thank you so much for making moving a pleasant experience.

BRYAN D. 
Rating:
5.0

Customer did not leave a comment.

DARRYL K. 
Rating:
3.0

I was overcharged from what my statement says, and then, I could t get anyone to answer the 1800 number to change my reservation time. Stayed on hold for lost an hour just to get hung up on.

Amanda S. 
Rating:
4.0

Customer did not leave a comment.

ken M. 
Rating:
3.0

sales associate was not professional an was rude.

William M. 
Rating:
4.0

Customer did not leave a comment.

Graham L. 
Rating:
3.0

Customer did not leave a comment.

CASEY H. 
Rating:
1.0

The manager was rude when I picked up the truck; she was rude to me and her worker who was helping me. The truck was terrible! Driving it was scary! The whole time it shook so bad going 30mph; it was bucking and jumping and I had the 26” truck! Terrible experience!

Kayla N. 
Rating:
5.0

Process was very quick and simple!!

Johnny H. 
Rating:
3.0

Tow Trailer had broken chain, drove home saw problem, then had to return trailer for replacement

Fredrick G. 
Rating:
4.0

The back sliding door was very hard to open and close. The trailer hitch was also rusted and needed to be oiled.

ANA M. 
Rating:
1.0

horrible place to do business with

Nolan B. 
Rating:
5.0

Customer did not leave a comment.

CLAUDIS D. 
Rating:
3.0

The charges for gas were wrong l checked the gas twice before I turned it in . The person that l turned it into did not go and check the vehicle for mileage and gas levels l put gas in the truck when I picked it up it had 1/4 level in tank the level was over 1/4 when I brought it back

CARL T. 
Rating:
5.0

Customer did not leave a comment.

George K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

TOMIKO W. 
Rating:
3.0

Customer did not leave a comment.

tina p.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

TINA P. 
Rating:
5.0

Customer did not leave a comment.

JAMELIA M. 
Rating:
5.0

Everything was great especially the customer services with Doniea Schwartz.

TONNIE J. 
Rating:
2.0

Customer did not leave a comment.

CHARLES R. 
Rating:
3.0

Be friendlier, make sure uhaul is clean. Don't assume everyone is familiar with the uhaul experience (explain)

MARCEIA H. 
Rating:
4.0

Customer did not leave a comment.

Tabitha T. 
Rating:
2.0

I was hustled. The attendant said that the fuel tank was on 3/4 tank when I got the truck,,but it wasn't even a 1/2 tank. Upon returning it,,the other attendant tells me I need to put gas in it. I put $50 more in it and they STILL tried to hit my card for an additional $91. Yep I'm pissed.

lee H. 
Rating:
3.0

Customer did not leave a comment.

WILLIAM J. 
Rating:
4.0

Clean the windshields, inside and out.

Vicki C. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM C. 
Rating:
5.0

Customer did not leave a comment.

ROBERT H. 
Rating:
5.0

Customer did not leave a comment.

Tamara H. 
Rating:
5.0

Customer did not leave a comment.

tiffani S. 
Rating:
5.0

Customer did not leave a comment.

CYNTHIA T. 
Rating:
5.0

Ya'll are charging way too much for these Uhauls.

Kimberley A. 
Rating:
5.0

N/a

KELLIE J. 
Rating:
5.0

Not a fault of the Tupelo location, but I was unable to pick up truck at first due to the “pick up truck” option was available on line. I had to call cooperate to get assistance thus prolong my pick up time (waited over 30 + minutes) Everything else was excellent! Return was superior and very efficient snd personnel was awesome!

Mark H. 
Rating:
5.0

Customer did not leave a comment.

Donnie F. 
Rating:
5.0

Customer did not leave a comment.

HAL S. 
Rating:
3.0

The break was completely out off track. I had to push so hard in order to stop. Don't rent this particular uhaul before fixing this

JATINKUMAR P. 
Rating:
5.0

Customer did not leave a comment.

Charles B. 
Rating:
4.0

Customer did not leave a comment.

MICHAEL L. 
Rating:
5.0

Nothing

BOBBY T. 
Rating:
5.0

Everything was great!

Frances P. 
Rating:
5.0

I have dropped off several trailers previously and they are always friendly courteous and professional. Good location and easy to park and hand off the equipment.

Richard H. 
Rating:
5.0

The only issue we had was that the equipment we requested was not available - furniture dolly and pads. Fortunately, we have our own utility dolly, but we really should have been notified prior to arriving that these items could not be rented.

LAURA F. 
Rating:
1.0

Want a supervisor to follow up. ASAP called and talk to rep 10 day ago no follow up call as promised

DONALD C. 
Rating:
5.0

Customer did not leave a comment.

MICHELLE K. 
Rating:
3.0

Customer did not leave a comment.

JAMES B. 
Rating:
4.0

The dolly I ordered with my reservation was not available. I was not told until I arrived to pick up the equipment. This made the job very difficult.

Anna P. 
Rating:
5.0

Excellent service. Thank you, Jimmy, for the help at the counter.

CHRISTOPH H. 
Rating:
1.0

Customer did not leave a comment.

Clint F. 
Rating:
2.0

Ordered an appliance dolly and moving blankets. Not available when I picked you the truck. Couldn't find my original credit card to hold reservation. Left hand no clue what the right hand is doing.

FRANKLIN D. 
Rating:
5.0

I had paid well in advance for 2 dollies to help my older parents move. When we got there, there was no dollies to be found. I was disappointed by this because again, my parents are older and we had to lift a good majority of the weight of huge appliances/furniture.

Scott F. 
Rating:
5.0

Customer did not leave a comment.

Robert B. 
Rating:
5.0

Customer did not leave a comment.

HAMID A. 
Rating:
1.0

The truck was not cleaned in I don't know when...lady I spoke to was very rude. Wasn't told what to do to return after hours and charged us extra .. Ketchup pack in the front dash been there for a long time busted in the window...

edwin R. 
Rating:
1.0

Customer did not leave a comment.

Russell C. 
Rating:
5.0

Customer did not leave a comment.

teresha L. 
Rating:
5.0

The overall turn in experience was good and the "Turn In" was well organized and took less than 5 Minutes.

David J. 
Rating:
5.0

I am a repeat customer, and I am always treated with a friendly respect from all employees.

JAMES S. 
Rating:
3.0

Customer did not leave a comment.

JAWANA H. 
Rating:
5.0

Customer did not leave a comment.

MARTY B. 
Rating:
5.0

Customer did not leave a comment.

Eric J. 
Rating:
4.0

Customer did not leave a comment.

JAMES W. 
Rating:
5.0

Customer did not leave a comment.

MARY B. 
Rating:
5.0

Very polite and helpful young woman that seemed to really enjoy her job and helping people

DAVID R. 
Rating:
5.0

Customer did not leave a comment.

CHARLES M. 
Rating:
5.0

Every thing along with customer service was awesome.. Great employees

VALISA B. 
Rating:
4.0

Customer did not leave a comment.

Jessica P. 
Rating:
4.0

Customer did not leave a comment.

Charles C. 
Rating:
1.0

Have the equipment available (on July 31) when I made my reservation; not have to wait six weeks for me to have to rent a truck and unload my things at the Tupelo store & haul it to my house 50 miles away. Terrible experience! Using their call center is a waste of my time; I made multiple calls (usually waited 30 minutes or more on hold) and never could actually talk to the Tupelo store. Very disappointed with this move.

Christopher P. 
Rating:
5.0

Good people good service

CLEVELAND J. 
Rating:
4.0

It would have been helpful to know they didn't have the dollies I requested before I picked up the truck.

TILDON C. 
Rating:
5.0

Customer did not leave a comment.

Nancy G. 
Rating:
5.0

Customer did not leave a comment.

Keyanka W. 
Rating:
5.0

Customer did not leave a comment.

TAMMIE T. 
Rating:
1.0

The equipment is fine. It is the person/people working there. My card and my husbands card was charged several times because they kept saying it was not going through so we paid with cash. All the charges finally came off. But then a week and few days later they charged my card again for no reason. Still waiting on that to be resolved.

Valerie S. 
Rating:
5.0

Customer did not leave a comment.

Victoria B. 
Rating:
5.0

I have always been given cheerful service.

JAMES S. 
Rating:
5.0

Customer did not leave a comment.

KEVEN B. 
Rating:
5.0

Customer did not leave a comment.

William C. 
Rating:
5.0

Customer did not leave a comment.

William C. 
Rating:
5.0

Customer did not leave a comment.

CRAIG S. 
Rating:
5.0

Fantastic, friendly customer service at location. Give a raise to the men working Saturday afternoon. Great people.

Scott K. 
Rating:
5.0

Helpful and friendly personnel

James S. 
Rating:
5.0

Customer did not leave a comment.

David F. 
Rating:
5.0

Great customer service as always, Dewey and thank guys and gals are always very helpful, friendly, and accommodating as always.

Daniel A. 
Rating:
5.0

Customer did not leave a comment.

Timothy H. 
Rating:
5.0

Customer did not leave a comment.

John G. 
Rating:
5.0

Customer did not leave a comment.

Louis H. 
Rating:
5.0

The manager who processed my rental was very helpful and represented the company well. I will be needing another trailer in a couple weeks and will be using him and his location again for that rental for sure.

Ricky Y. 
Rating:
5.0

A fast, simple, and friendly experience.

Fabian L. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey G. 
Rating:
5.0

Customer did not leave a comment.

Mary M. 
Rating:
4.0

Open at the published time

Jerry M. 
Rating:
5.0

Customer did not leave a comment.

ANNA H. 
Rating:
2.0

The vehicles at this location barely ran. I had a very raggedy truck that was in desperate need of a tune up and oil change. I was over charged and can't reach anyone to assist. Fix your trucks because people pay too much money

Alicia R. 
Rating:
4.0

Customer did not leave a comment.

Travis H. 
Rating:
5.0

Excellent customer service by local agent

William R. 
Rating:
3.0

Once we pulled into the lot and tried to park the truck- we had a man come out of the front door and yell at us to not park our truck where we had it. He explained that if we were to look around we would be able to tell that we were parking in the wrong area. He told us to move the truck over by the vans because they were like sized, then told us to move to underneath an awning. He was rude and not helpful. This whole experience was not great. This is the first bad experience I've had with uhaul, but it was extremely frustrating.

Tiffany H. 
Rating:
3.0

Customer did not leave a comment.

DONALD C. 
Rating:
5.0

Customer did not leave a comment.

JUSTIN L. 
Rating:
5.0

Great customer service.

Howard B. 
Rating:
5.0

Customer did not leave a comment.

Fallon G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lakeria W.  |  First Impressions 
Rating:
5.0

Thank you all so much

Cikoria J.  |  First Impressions 
Rating:
5.0

The customer service with the man we dealt with was great! He was very friendly patient and hardworking while they were crazy packed! And very helpful! Give that man a raise haha

emma g.  |  First Impressions 
Rating:
4.0

It seemed the corporate office and the stores need more communication. I arrived and my unit that I reserved on the phone was not available or unknown from the store staff. It was a short turn around from reserving the space but it felt like I was sold something that didn’t exist. The store staff walked the halls and found a few open and empty spaces and made it work.

TRAVIS C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

jimmy p.  |  First Impressions 
No reviews have been submitted for this location.

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