Nothing! What a sweet staff and SUPER helpful:)
ZULEYDIS SCustomer Reviews for U-Haul Moving & Storage of Tuscaloosa
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The drop off location place and people were fine. Pleasant and professional. The truck was clean, well maintained, and worked as it should. Everything and everyone was great. The experience was fine except for the following: It's the telephone reps who gave me a different drop off than I requested (which was texted to me) and then made me drop off the truck further from my home under threat of having to pay extra fees that pissed me off. Why should I have to accumulate more miles and a greater distance from my home because Uhaul wants the customers to disperse trucks amongst their franchisees?? I didn't sign up for that. And using the "system won't let us make changes" BS really didn't go over well at all. One rep says no problem Uhaul can change the drop off, and then transferred me to the other rep who said "we can't do it no matter what". Uhaul needs to make the ENTIRE experience benefit the customer. Customer convenience is a real thing. I am not part of the franchise delivery system, didn't ask to be drafted into it, and certainly didn't want to to be forced to use the Uhaul chosen drop off "because we are trying to expose the new location to more people" under penalty of having to pay excessive charges. Do Better Uhaul.
RANDAL FNo assistance removing trailer and would not give deposit back saying they did not have any cash at facility. I asked to come get my refund the following day and was told no - they will mail refund. This is unacceptable and cannot believe a business would not have 60$ on hand or even available the next day
JACKSON C