Checkout process was not friendly at all. Attendant was very grumpy, not friendly, short, & not helpful. I get everyone has bad days, so maybe this was one of those. But, kindness goes a long way.Neil R.
Customer Reviews for U-Haul Moving & Storage of Up-Town
Chicago, IL 60613
(N Of Irving Park Rd)
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat-Sun: 7 am - 7 pm
Special Operating Hours
- 12/24/2021: 7:00 am - 4:00 pm
- 12/25/2021: Closed
- Free towing inspection
- Propane pay at pump
- 24 hour customer return
- Boat storage
- RV storage
- Vehicle storage
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.MICHAEL L.
Fantastic experience!!MAURICE O.
Cute male attendant.Jamal G. | Online Move In
The only small issue was that they were out of furniture pads to rent.THOMAS M.
Customer did not leave a comment.MURITALA A.
Customer did not leave a comment.sunja m. | Overall Experience
Customer did not leave a comment.JAMES K.
The two team members working (a Latina girl) and the cute white gut that was extremely knowledgeable, attentive and also hands on were able to find a scalable solution to a scheduling issue that I ran into. Thank you for the great service.JAMAL G.
Customer did not leave a comment.BESMIR S.
Customer did not leave a comment.TRAVIS S.
all good staff. ThanksSUPATCHAYA T.
Vehicle needed oil change and looked like it's been like that for a while. Also the gas tank had no cap.ERICK R.
Customer did not leave a comment.luis P.
Customer did not leave a comment.JERRY L.
Service was professional and pleasant.CLARENCE P.
Customer did not leave a comment.Thomas C.
Customer did not leave a comment.JAMES C.
I had ordered 2 dozen furniture pads, and they did not have them the day of my move. Very disappointing.TROY P.
Customer did not leave a comment.ANGELA K.
Customer did not leave a comment.Anthony H.
Customer did not leave a comment.Cody G.
Wash and actually wipe down the interior of the cabs.Brian L.
Wait times are typically long. My most recent visit was well timed and I had a short wait. The person at the desk was very helpful.James C.
Customer did not leave a comment.KIM N.
Counter service was average to start my rental - agent was busy talking to another employee the entire time they were helping me with my van rental. But location was very convenient, and check in process when I returned the vehicle was excellent.Nancy W.
Excellent service. Plenty of needs for the move. Storage. Plenty of dollys. Carts. Everything u need is at this store.LISA L.
When I picked up the guy who helped me (Jose) was super nice but when i returned the associate was extremely rude and seemed to be on a power trip.Dana F.
Customer did not leave a comment.Alanna M.
Customer did not leave a comment.Mike P. | Overall Experience
Customer did not leave a comment.JULIUS F.
Customer did not leave a comment.JEFFREY L.
Customer did not leave a comment.Bradley S.
Good serviceMASSOUDI A.
I didn't recive my $50 back for not be able to pick up my equipment on SCHEDULE TIME.Adrian L.
Customer did not leave a comment.JOHN HUBLEY C.
Customer did not leave a comment.Shelle P.
Thank you for your help!Eliza D.
Customer did not leave a comment.Austin K.
Requested furniture pads and dolly weren't in truck. Left and had to return to location for the items. No apology or explanation given. Problem was resolved.MICHAEL M.
Customer did not leave a comment.Christopher F.
Customer did not leave a comment.DIONYSUS W.
Customer did not leave a comment.IAN U.
Customer did not leave a comment.MILOJKO L.
The service I received was great; I now love U Haul. I still hate moving, but love U Haul!! Thank you!!MARC L. | Overall Experience
My debit card was double charged ...and manager on Irving park and Broadway in chicago ill wasnt giving me a call back as to what brought the double charge...he made it look like am nothing and it ain't a big deal even it came up that someone at u haul made a mistake for double charging me..at at now my $31.86 is still pending...Jonathan C.
Customer did not leave a comment.DAVID J.
Customer did not leave a comment.JEFFREY B.
You overcharged. How does a $42.00 rental become over $250.00. HOW!!!AARON T.
Customer did not leave a comment.Steve G.
the gentleman working outdoors in the lot was extremely helpful and friendlyphilip H.
Customer did not leave a comment.Shea S.
Excellent customer service and affordable prices to fit any moving budget.Peter B.
after 20 driving 15 minutes low tire pressure light came on. After inspection, large nail right in front tire. had to refill tire which was as 50%. after several attempts to contact store, employee was rude and dismissive. Told to deal with drop off location.JERMAINE J.
The gentleman who greeted me and who took me to my rental truck was extremely helpful and courteous. He had great positive energy and his attitude was infectious. I was there to rent a pick up so that I could move some furniture for work. I wasn't happy about having to do that on my day off. This employee made me feel better and I really wish I'd gotten his name. Great service is what makes me want to come back to this location.Richard M.
Great job everyoneJames W.
Customer did not leave a comment.Xiang L.
Submitted my check out and a month later it has not been processed and after making calls to make sure this is taken care of all I’ve received have been pre lien notices and additional charges.gustavo R. | Overall Experience
Customer did not leave a comment.James S.
Customer did not leave a comment.AVISHEK M.
The staff were very helpful and friendly The facility is well maintained with easy accessVINCENT O. | Overall Experience
Customer did not leave a comment.JILAL J.
Continue to maintain professionalism and great customer experience.Jamil A.
Keep being professional and continue to maintain the great Customer Service Experience.JAMIL A.
Customer did not leave a comment.SAEED A.
I was charged for insurance on my rental, and was never discussed that option. So, upon return.. I had to go in and have the reversal of charge on my card. Other than that.. I'd highly recommend! Quick rental, and was able to return same day.MEGAN P.
Customer did not leave a comment.Matthew G.
Rep at desk was great and friendly. The van we were given was literally just used since it was soaking wet inside the van and there was a soaking wet blanket inside and the dash was full of cigarette ashes.BRIAN B.
Customer did not leave a comment.MARGARET D.
I was charged a fuel fee when i had more gas in the vehicle than when i rented itKayvon F.
Pick up was a breeze! People and service was top notch!MICHELE R.
cust serv on the phone in a.m.--Stephanie was rude and hung up on me. 2nd person that I was able to get to directly was very kind and helpful.Denise A.
Customer did not leave a comment.David D.
Customer did not leave a comment.Heather C.
Customer did not leave a comment.DAVID O.
Customer did not leave a comment.Isabel R.
Customer did not leave a comment.Daniel B.
Super friendly assistance and great service! I would absolutely recommend to a friend.NICOLETTE R.
Person at counter on Sunday afternoon, 10/19/10, was not interested at all helping me with my existing reservation.CHARLES W.
I was very happy with the vehicle and the service. Everybody at the facility was courteous and helpful, and had me in my truck in no time. Returning the truck was equally pleasant. Thanks U-Haul!Theodore W.
It was an easy and smooth transaction. Christopher was very personable, and answered all my questions in a professional manner. Location is very convenient for me. Thank you!Michelle A. | First Impressions
Customer did not leave a comment.Patrick W.
Customer did not leave a comment.Lauren M.
The truck was very small for me to fit in and It wouldn't go beyond 75 MPH but other than that it was good.DEREK W.
Customer did not leave a comment.Daniel Y.
Customer did not leave a comment.HALEIGH W.
It's very confusing after completing the paperwork to go find your rental. The clerk should walk the customer to the rental. This way if there is damage to be reported both parties are present. Also. I wouldn't have had to spend ten minutes trying to figure out which van was my rental.QUENTEN S.
Staff was pretty irritated? Not sure why?KATRINA H.
Customer did not leave a comment.Robert H.
Customer did not leave a comment.QASIM A.
Customer did not leave a comment.KIM F.
VERY courteous and professional.GUY S.
Customer did not leave a comment.Timothy F.
You need more staff at the store opening. I realize it is tough to schedule, but that is when the location is busiest. The person staffing the store was courteous, professional, knew the job and was fast. They were not in a position to provide the service U-Haul advertises. That's not good for the employee, the customer or U-HaulPatrick F.
Customer did not leave a comment.CHELSEA W.
Customer did not leave a comment.Christopher H.
Customer did not leave a comment.OLIVIA J.
If I could give a ZERO rating I would!!Sean F. | Online Move In
Excellent customer service would rent again!Kelley S.
Front desk task is terrible. No service skills. I've been there multiple times and it always feels like we are bothering them. Needs customer service 101 training.Andrew A.
The counter people inside the rental center were rude, dismissive and downright nasty. I would only do the mobile option next time.BRADLEY B.
Staff was very friendly and willing to helpOLA A.
They threw the recyclable moving blankets from UHaul in the trash. Why does UHaul talk about recycling and then one of their agents just throws cardboard and moving boxes in the trash instead of recycling? I confirmed they were trash containers and not recycling. This was downtown Chicago.CRAIG STUART L.
Customer did not leave a comment.SHEILA C.
Customer did not leave a comment.FRANCIS K.
Quick and easy drop off, guy was friendly and sent a receipt to me quickly. No complaints here.Kyle V.
Customer service and support staff were extremely helpful.Stephen M. | First Impressions
Wow I love it here!Haley C. | First Impressions
Customer did not leave a comment.Ruth M. | First Impressions
Wait time was inconvenientEstelle F. | First Impressions
The overall move-in experience has been great. Reserving online was a breeze and the storage unit was ready to go when I arrived at the facility. My storage unit has a few spider webs and a rusty hole in the ceiling but doesn't look like anything is leaking through it so it doesn't bother me that much. I would recommend this storage facility to a friend/family.Lisette S. | Online Move In
I had a really great experience renting a storage unit. I wanted to see a unit before I signed up and the staff was so friendly and took the time to answer all of my questions. They let me know about deals that I wasn’t aware of and made sure I got everything I needed. Great customer service.natalie n. | First Impressions
Customer did not leave a comment.LUKE S. | Online Move In
Awesome & attentive general manager ...helpful staff...super clean facility. Five star experience with this location for both storage and moving.Suzanne S. | First Impressions
Gentleman I worked with was beyond exceptional with service. Only downfall was that all the units of the size I wanted are taken so I had to go for a larger unit.James C. | First Impressions
Additional Services at this Location
We have the largest selection of new trucks!
Our cargo and utility trailers start at $14.95!
We have the most coverage in North America!
We ship across town or accross the world!
We sell hundreds of products to make moving easier!
U-Haul is North America's #1 hitch installer!
Propane service delivered straight to your door!