Customer Reviews for U-Haul Moving & Storage of Up-Town

10,800 reviews

4055 N Broadway St   Chicago, IL 60613
(N Of Irving Park Rd)

(773) 871-7155

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat-Sun: 7 am - 7 pm

Services at this Location:

Contact Us

(773) 871-7155

4055 N Broadway St
Chicago, IL 60613
(N Of Irving Park Rd)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat-Sun: 7 am - 7 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

my contact person, I believe her name was Nina; was professional and helpful

Gary B. 
Rating:
3.0

Customer did not leave a comment.

Richard S. 
Rating:
5.0

Lots of trucks of various sizes. Straight forward rental process. Return was quick.

Henry S. 
Rating:
5.0

Customer did not leave a comment.

David C. 
Rating:
5.0

Customer did not leave a comment.

SANDRINEAMAMATA B. 
Rating:
5.0

All staff were attentive and helpful, in and out for both pick up and return

catherine P. 
Rating:
1.0

Have the employees actually care about customer service.

Don H. 
Rating:
1.0

Sending out a vehicle with the information panel indicating a low tire is dangerous behavior by your staff who WOULD NOT check the air pressure. They told me it's a faulty sensor. I asked about the oil life @14%, they said it was ok. Unfortunately we had a move out time frame which forced me to use this truck. we loaded the truck and we took the truck and after my wife saw the senor waring, we again went back to uhaul to address this. Again they would not check the tire or do anything to help fix this issue. Stuck with a defective truck we headed to Springfield Il from Chicago. Let me simply say it was the ride from hell, my wife was so freaked out that tire tire was going to fail she panicked at every little thing all the way. NOT FUN!

Rodney Y. 
Rating:
2.0

Poor customer services. Employees were ride and not very helpful. Nina put down the wrong drop off location which caused an issue and charged me for a furniture utility cart that she said she removed from my bill, that she did not ,which created another issue. First time using U-Haul and it will be my last.

Mary W. 
Rating:
5.0

The check in guy was awesome

THOMAS G. 
Rating:
5.0

Guys checking trailer in we're very friendly and helpful giving how busy they were. Process only took 10 minutes.

Aaron W. 
Rating:
3.0

the web page always shows "internal errors" . The lady on the late shift is less than polite, she is rude and helpless

allan R. 
Rating:
2.0

My experience with U-Haul was full of little problems. Staff were often unpleasant and sometimes helpful.

Jean-Remy D.  |  Overall Experience 
Rating:
2.0

Very, very limited parking. I had to put it in an odd spot. Poorly light if you are doing a night time return.

Jo K. 
Rating:
5.0

Customer did not leave a comment.

Emily S. 
Rating:
5.0

Customer did not leave a comment.

Nicholas K. 
Rating:
5.0

Smooth experience….great emloyees

Timothy L. 
Rating:
5.0

Customer did not leave a comment.

Amir T. 
Rating:
3.0

We dropped off after hours. BUT Husband left his IPass transmitter on the dash. He realized the next day. We called and they never saw it and sent the truck off.

Karen J. 
Rating:
3.0

Customer did not leave a comment.

Brittany S. 
Rating:
5.0

Did a very good job at helping people who were hot and frustrated.

Suzyn P.  |  First Impressions 
Rating:
5.0

The cabin light button is broken as is the right mirror motor when I got it. In fact I think the controls from the left side door to the passenger side are severed and that could be because the door was replaced. Other than that great.

Connor G. 
Rating:
4.0

Customer did not leave a comment.

ALEXANDRA L. 
Rating:
2.0

Customer did not leave a comment.

Reema K. 
Rating:
1.0

I waited 50 minutes in line to get my reservation filled. We were told we had to wait in line with people buying materials but then a worker allowed someone else to cut the line who had a reservation.

Abbey E. 
Rating:
5.0

Friendly and knowledgeable and very courteous service.

Michael P. 
Rating:
3.0

i had a promblem when i went in there they tell you that you could check out on your phone when i returned the truck but they did not tell me that i had to check out on my phone when i am there returning the truck in front of the haul, i drove the truck and putthe keys in the lock box were you drop the keys ,my sister was waiting for me in the car so i decided to sign out when i walk in my home ,i did not know i was going to charge me because of my gps location, so they charge me extra,no one in that place tells the customer that once you return it check out from your phone when u drop it off right there, i only had two people that were nice to me to explain to me because your employee there have poor customer service.i want to thank that one guy who helped me saturday and the customer Services on the phone wenesday her name was Cristina she was very nice and perfect customer service and she helped and fix the situation and it explain to me about the phone GPS,

Yanire S. 
Rating:
1.0

This was an absolutely awful experience. I set up a pick up at one location, only to find out the truck was not there. I then sat on hold for well over an hour, only to end up setting up a new pickup location myself. When I got to the new location, not only were my charges significantly higher, but I had to take on new transportation costs because the drop off location was so far from where I was moving to. This was an infuriating day, and I would be very surprised if I ever use your services again.

PHILIP W. 
Rating:
5.0

A nice place to do business with for all of your goods

RUTH M.  |  First Impressions 
Rating:
3.0

The customer service at pick up was very cold.. Drop off the person who works for Uhaul was incredible

Lisa T. 
Rating:
5.0

I have been a long-term customer and have never had any problems with the staff at any of the locations that I have used. I’ve only had one bad experience with an ignorant representative over the phone but a staff member at Uhaul Uptown rectified that situation. I only wish the truck rental prices in total were lower.

Valerie A.  |  First Impressions 
Rating:
3.0

Only complaint is that the size container I needed was “available” online but then not once I got there

Richard C.  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

Virgil R. 
Rating:
5.0

The moving was smooth. Brian was great, friendly, and professional. I truly enjoyed working with him. I use their service in the future again . Highly recommend them.

Shadi B. 
Rating:
4.0

Please streamline THE LENGTH OF TIME. I stood in line to process a simple rental for OVER 30 MINUTES.

Anthony D. 
Rating:
5.0

It was a great experience all around. Great customer services ce. Friendly and knowledgeable. Much better than my experiences with other uhaul sites

Melissa M. 
Rating:
3.0

Received with broken side marker lights. Lot attendant pointed me to car hauler with no instructions to hook car hauler to vehicle. Took picture upon leaving. Cashier said if I needed assistance there would be additional $20 charge...

PAUL K. 
Rating:
4.0

This location has greatly improved from previous years. My biggest complaint is the lot gets overfilled at night for late returning.

john B. 
Rating:
1.0

Terrible. I wasn't clearly told about the offer to drop-off in Cadillac Michigan instead of Mesick for a discount. Then when I reasked she couldn't revise the contact but I called the scheduling department and they said she could. ALSO! My gas tank was marked FULL when it wasn't. Then when I returned it EXACTLY as I received it, I would have been charged not returning it to the same amount. SCAM.

Elio A. 
Rating:
4.0

Customer did not leave a comment.

Edward L. 
Rating:
5.0

Customer did not leave a comment.

Daniel O. 
Rating:
2.0

If a policy is in place then it shouldn't be presented as an option. Everywhere through out the reservation process indicated a truck or van rental was $20 then when I went in to pick it up, I was told it was an extra $25, because the insurance was mandatory. First I was told it was because vehicles were being stolen, then I was told it is because vehicles are being damaged and they aren't using their own insurance properly. I offered to leave my own insurance information with them so that if anything did happen, they could be compensated for the damage, but the associate at the location refused. After asking to view this ‘new policy' in writing from 3 very confused associates, was told it was updated on the website, and the website shows the insurance is optional. Considering I just rented from a different location a week ago and did not have any issues. I'm left to believe that this location is making up their own requirements just to sell more insurance.

Ashley T. 
Rating:
5.0

Customer did not leave a comment.

Alexandra L. 
Rating:
5.0

Manager and staff were friendly, helpful, and attentive. They Made the UHaul experience great.

Randy M. 
Rating:
2.0

1) In attempting dropoff approx 12pm CST on 9/1, was told by the attendant that the trailer return can't be accepted as there was no space to store it. After replying that my reservation that originated in Pittsburgh specified a return to this location, suddenly it wasn't a problem. Was told to pull around to the trailer storage area where there was plenty of room to drop it. 2) After dropping the trailer and inspecting, I asked the attendant if things were all set, anything else needed, and was told all was good, so I left. Forward to Monday 9/5, I got a voicemail from the location that my trailer return was late! Evidently it hadn't been "checked in". I tried calling back, waited on hold for nearly 15 mins, but needed to drop. A few mins later, I get a email receipt, which I assume means they found it.

John W. 
Rating:
4.0

Customer did not leave a comment.

Lauren L. 
Rating:
2.0

Customer did not leave a comment.

Robert M. 
Rating:
2.0

Customer did not leave a comment.

Alejandro M. 
Rating:
1.0

The manager at this location openly complained that I was dropping off my vehicle. He tried to get me to take it elsewhere, because he didn't want to park it (for which I tried to explain I would be charged extra, but he stormed off and never came back). When we tried to talk to the woman behind the counter, she said “no, I ain't the manager don't talk to me.” So I left the truck where I was supposed to. I learned later that the manager charged me a $100 cleaning fee, but there was nothing in the truck other than the pads I rented from uhaul. I like uhaul as a service but I will not be returning to the uptown location again.

Ryan M. 
Rating:
1.0

U-Haul Top Management, please investigate this store. This was the worst experience I got with U-Haul that I even had to call 311 and U-haul Emergency Road service. I returned a trailer from another store per contract and initially they would not honor it. I waited for around 2 hours before they accepted the trailer. I even was asked to pay $250 if I will just leave the trailer at the store and even told that other customers who just left their U haul truck where charged $500. I hope that all U haul store owners MUST honor the contract and serve their customers even if the rental equipment is from another store. I paid 3 times the price so that I can drop off the trailer at the place where it is convenient and practical but the service I received was not at all acceptable.

FrancisCaesarC N. 
Rating:
5.0

Customer did not leave a comment.

Ken S. 
Rating:
1.0

The people who work here are an absolute nightmare and I can’t believe no one has punched anyone here in the face for how they behave. They said the storage room is open till 10 pm every night and yet EVERY SINGLE TIME I came after 5:30 the doors wouldn’t open with my code and when I called help support they just kept me on the line and couldn’t figure out who to call I will never use uhaul again.

Gabrielle I.  |  Overall Experience 
Rating:
1.0

One of the female attendants was extremely disrespectful.

FRANKLYN E. 
Rating:
1.0

Have grace for your customers when your facility doesn't have the materials they reserved for their moving experience. So either update the website/app or call to inform us, prior to our arrival, that you are out of said equipment. Day of arrival to receive this information is unacceptable. Also your app and staff were not on the same page. Upon arrival I ran into a young lady who was given my reserved truck as I was trying to checkin on the app. Then I had to go into your facility to get it sorted out. Which is what I was trying to avoid knowing how long those lines can take. Then after spending 30-40 mins waiting around to be helped I was offered no compensation for a mistake on your staffs part. I was expected to pay the same price and my time with the U-Haul was not set back to be the original 6 hours that I reserved it for. I was now expected to complete my reservation with the remaining time since my time started at 10am. That left me about 5 hours to get everything I needed done. Very unfair and very disappointed in this location. Having that hour set back completely threw off my entire moving day. It was a very frustrating day that stemmed from your facility.

Lance S. 
Rating:
5.0

Customer did not leave a comment.

RYAN M. 
Rating:
4.0

Customer did not leave a comment.

genneve J. 
Rating:
2.0

Way under staffed. Line of 6 trucks waiting to be checked in at 3 pm. Rude, arrogant counter staff running rentals. Lots of attitude from staff

Ward W. 
Rating:
4.0

I have nothing further.

Michael D. 
Rating:
5.0

Customer did not leave a comment.

Cortisa H. 
Rating:
4.0

Customer did not leave a comment.

jay B. 
Rating:
2.0

No space to return trucks. It was all full.

James H. 
Rating:
1.0

Better organization because the staff doesn't respect the reservation online, they have a mess. The prices are different. Terrible experience!

Franchesca R. 
Rating:
5.0

I waited on hold on the customer service line for more than 15 minutes attempting to schedule drop off. Called the N Broadway location direct, they answered the phone and said bring it right over. Very prompt and responsive crew. Out in less than 10 minutes.

Richard L. 
Rating:
2.0

I reserved a 15' truck online and when I arrived it was not there, and was told I'd have to downsize. This cost me extra money in gas and mileage that a 15' truck would not have. Also, it took over 20 minutes for someone to finally assist me and when they did, they changed the duration of my original booking, making it shorter so, I had to call again to sort out that issue, and was on hold for over 20 minutes before that was taken care of. Honestly, hard to recommend Uhaul, especially this location, to anyone.

HERMAN E. 
Rating:
1.0

The staff of women were rude spoke disrespectful and I will not go back to the 4055 n broadway location

Christopher J. 
Rating:
5.0

Customer did not leave a comment.

Daniel N. 
Rating:
5.0

Great staff. In and out with no problems for pickup and drop off.

Michael L. 
Rating:
5.0

Customer did not leave a comment.

Mohammad Javad S. 
Rating:
2.0

There was a mechanical problem with check engine light showcasing on 08-29-2022, with a duration for three hours etc. N as such, such mechanical problems caused a delay in truck return on time accordingly. I called to report such problem, N the manager was short on my third attempt during a connection telephonicly. Moreover, my location next to O'Hair Airport... In Bensenville, was very spotty which in further, made connections telephonicly uneasy. More broadly, when I arrived Olisha, the onsite manager attitudes was distasteful, N extremely disservicingly towards me when I tried to get her attention on multiple occasions. Now, U-Haul is wracking up excessive predator type charges on my credit card given their Manager's irrespective behaviors, N unfair customer services in conducts. Will dispute with my credit card entity, as well as reporting this matter to the transportation authority, N including to my States Attorney General's Office. Extremely sickening, N highly unethical deeds in major monkey businesses. I took photos reflecting dashboards in vehicle, plus filled up in more gas in return of vehicle etc. Also, your return app surrounding drop off was not working which also made matters unfairly troubling. Warning if funds in over $61, is not return back onto my card respectfully. Legal actions will not be limited etc. Customer Disputes In Overreach, N Highly Unethical Advances.

jason B. 
Rating:
5.0

Bigger sign for the key drop off area for mobile returns

Emily E. 
Rating:
5.0

Customer did not leave a comment.

Carolyn M. 
Rating:
4.0

Don't understand how online check in helps. Waited an hour in line and had to submit all the same information that I did online to the U-Haul rep at the desk frustrated many people in line

Thomas A. 
Rating:
5.0

Had selected this location online when making the reservation but lot was quite full--manager did not want to allow me to drop off trailer but the initial take-in person had already committed to allowing me. I would have picked another location if known they would be overfull. Is there a way to manage that through the website? Was grateful that was still allowed to drop it off as it was within a mile of my moving location.

Brooke D. 
Rating:
4.0

Customer did not leave a comment.

Shulamit O. 
Rating:
2.0

I had to wait for over an hour to pick up my rental. Only one person on staff to process orders. Even though I checked in online, there wasn't an option to pick up keys. Staff tried to be helpful, but facility was totally understaffed. I wasn't able to extend my drop off time even though an hour of my reservation time was spent was waiting to be checked out.

Amelia O. 
Rating:
1.0

Have more employees. More than 1, at least.

Samuel A. 
Rating:
3.0

Customer did not leave a comment.

colin P. 
Rating:
2.0

Customer service is slow and no sense of urgency. Employees answering personal phone calls while customer stands in front of them waiting for help. One customer was standing at the help desk while the employee walked away from them for 20 mins. And only after 15 mins another employee stepped in to help that customer. A waste of peoples time and money if they get there at 8:45am for a 9am rental time, and then aren't able to leave with the vehicle until 10am.

Sean Y. 
Rating:
5.0

SUper easy return.

Sharon N. 
Rating:
1.0

Busy confusing and rude

Byron L. 
Rating:
3.0

Customer did not leave a comment.

Nicholas M. 
Rating:
3.0

Customer did not leave a comment.

Gary M. 
Rating:
4.0

Customer did not leave a comment.

Lindsey F. 
Rating:
5.0

Both of the women working there were collaborating together to get customers in and out as soon as possible. They were suppose helpful!

aSHLEY D. 
Rating:
5.0

Customer did not leave a comment.

Matthew F. 
Rating:
1.0

The trailer I rented was clearly not properly inspected. About 25 miles into my trip the axle broke. This is not where my rental was supposed to start but a few minutes before picking my trailer up I was told to go here because what I had reserved in the location I reserved it was not available. The trailer I was given is also not what I reserved but should have been adequate had it not been a piece of crap.

Christopher B. 
Rating:
2.0

Customer did not leave a comment.

Nathaniel D. 
Rating:
2.0

The check-in process did not go as planned on mobile. Upon going to the check-in link, the first thing was to sign-on. I didn't have or wasn't aware I had an account. It then asked me for my 2-factor ID code sent to my email. To access this I had to back out of the U-Haul screen which then invalidated the code! Poor design. The return process was horrible! I waited a long time. Finally went inside and they told me to go back and wait in the truck. Finally the guy comes over. He sees scrapes on the side of the vehicle and asks if I have the pictures I review during checkin. I told him they have them in the system. Finally he is able to pull them up. Next he tells me I need to take the equipment (2-wheeler & furniture dolly and pads out of the back and to the garage for them. Really!!?? That's a bit crazy. Horrible customer service.

Kent L. 
Rating:
5.0

this location was great. staff was extremely helpful and patient and kind. will be returning to this specific location if i need a uhaul again!

Alexandria W. 
Rating:
5.0

Sienna is the best customer service representative I've even had the pleasure to work with at UHaul over the years!

David B. 
Rating:
3.0

The air conditioning in the truck cab did not work which would have been nice to have on an 80-degree day traveling 400 miles. Though I don't expect the UHaul location to have known that unless it was reported by the previous renter.

Maryann E. 
Rating:
2.0

The truck check in process was a mess - we were charged $59 extra dollars because the employee who checked us back in did not properly check the vehicle in, and after reaching out to have the invoice changed, we never heard back.

Aaron D. 
Rating:
1.0

Your customer service as a company is the absolute worst I have ever experienced. The fact that I have to waste 90 minutes of my time to pick up a trailer at a location that is no where near my home is ridiculous. Then when I try to call and I'm on hold for over 30 minutes is absurd. This is the worst run company I have ever experienced. Unfortunately there are no competitors and you as a company know it and you treat your customers like crap.

Michael N. 
Rating:
5.0

Customer did not leave a comment.

GREGORY V. 
Rating:
3.0

Customer did not leave a comment.

Lauren P. 
Rating:
5.0

The busiest UHaul Return Center I have ever used. Super busy on this Sunday afternoon Trailer return but JAY did a GREAT JOB getting us unhooked and cleared to get on the road again 😎

Brett B. 
Rating:
5.0

Nina was so friendly and helpful!! Would definitely use this location again!!

Paulette Z. 
Rating:
5.0

Customer did not leave a comment.

Pierre A. 
Rating:
4.0

Windshield both outside and inside were very dirty. I had to clean them myself. It was difficult to see out of the windshield before I cleaned them

Edwin F. 
Rating:
4.0

Customer did not leave a comment.

Tom R. 
Rating:
5.0

Customer did not leave a comment.

Richard H. 
Rating:
5.0

Just be polite and nice people like that and you guys already got that

Gerardo C. 
Rating:
5.0

Customer did not leave a comment.

Jason A. 
Rating:
1.0

I rented a UHaul on August 14, drove a total of 3 miles, no air condition use, no idling, and put in a gallon and a half of gas at the station just around the corner from the U Haul to get to the original meter level. I was charged over $20 for four gallons of gas. There is no possible way I used that much gas - check the mileage on the receipt. please. I would like a refund for the gas charge, please. I sent two emails to the contact address provided with the e-receipt and never received a response.

Martin T. 
Rating:
5.0

Customer did not leave a comment.

Allison H. 
Rating:
5.0

Nice customer service

Imeh E. 
Rating:
1.0

It was literally the worst customer service experience I’ve had in a while. NONE of the employees knew how to issue a refund. They all keep saying “somebody call Rasheed…“. The bald guy at the desk had an angry reaction to someone and slammed his hand on the desk in front of a long line of customers.

David H.  |  Online Move In 
Rating:
2.0

Most of the office staff if not all have a Major Attitude problem.

Edward T.  |  First Impressions 
Rating:
2.0

I called earlier in the morning for confirmation of my unit’s reservation. They told me it was reserved but I couldn’t move in. Thus I thought to cancel. After booking a reservation with another storage provider, I get a call saying the reservation with the UHaul unit was actually confirmed, and I could have moved in the prior day. Shows that there’s terrible communication between the staff and poor understanding of the booking/reservation system in that respect. Furthermore, the Uhaul staff confused my move in date of 7/29 to 7/27, which is not what I wanted. I thus now have to pay for two days (7/28 and 7/27) where I am paying but can’t use the storage because I am not yet in town. Pretty subpar experience.

Andre Z.  |  Online Move In 
Rating:
1.0

Customer did not leave a comment.

Jessenia H.  |  First Impressions 
Rating:
2.0

Staff was playing around with each other as I waited. The lady in charge of storage was crude and belching. The unit I requested online was not available so now I have to pay more for my unit.

Amber A.  |  First Impressions 
Rating:
5.0

There was a groundsman named Jay. He received and cleaned the trucks but he also floated in and out of the main store area. He was the epitome of customer service and kindness. There were times I felt disregarded but his kindness and constant communication made it all better. He should be trained to work inside directly with customers. Thank you Jay!

DEANGELA R.  |  First Impressions 
Rating:
2.0

This particular location needs to be reviewed. The automatic doors don’t work - they need electrician to fix. The staff are not welcoming at all. They are actually the opposite of welcoming. The place isn’t well maintained. It does the brand a disservice. One lady eventually warmed up and was nice. But they initially told me my reservation wouldn’t be available. I had to ask to see if before they realized it was available

Michelle C.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

ROBERT P.  |  Overall Experience 
Rating:
4.0

This location needs more help. One person working on a Friday was not sufficient. We had to wait over a half hour before we could get our storage unit.

Lisa N.  |  First Impressions 
Rating:
5.0

Great customer service, overall great people!

JOSE D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mariah M.  |  Overall Experience 
Rating:
5.0

Management - in particular Rasheed, was very customer focused.

Vincent A.  |  Overall Experience 
Rating:
5.0

Superb

Rafiu A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Benjamin K.  |  First Impressions 
Rating:
5.0

Cute male attendant.

Jamal G.  |  Online Move In 
Rating:
3.0

Customer did not leave a comment.

sunja m.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mike P.  |  Overall Experience 
Rating:
5.0

The service I received was great; I now love U Haul. I still hate moving, but love U Haul!! Thank you!!

MARC L.  |  Overall Experience 
Rating:
2.0

Submitted my check out and a month later it has not been processed and after making calls to make sure this is taken care of all I’ve received have been pre lien notices and additional charges.

gustavo R.  |  Overall Experience 
Rating:
5.0

The staff were very helpful and friendly The facility is well maintained with easy access

VINCENT O.  |  Overall Experience 
Rating:
5.0

It was an easy and smooth transaction. Christopher was very personable, and answered all my questions in a professional manner. Location is very convenient for me. Thank you!

Michelle A.  |  First Impressions 
Rating:
1.0

If I could give a ZERO rating I would!!

Sean F.  |  Online Move In 
Rating:
5.0

Customer service and support staff were extremely helpful.

Stephen M.  |  First Impressions 
Rating:
5.0

Wow I love it here!

Haley C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ruth M.  |  First Impressions 
Rating:
5.0

All the ladies working in this branch are superb, very attentive, efficient with their duty. Am proud of them.

esther f.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Billy S.  |  Overall Experience 
Rating:
5.0

Wlll kept facility, easy but secure access. Helpful staff who made storing, and moving our belongings hassle free. I would use this facility again!

William B.  |  Overall Experience 
Rating:
3.0

Wait time was inconvenient

Estelle F.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Logan S.  |  Overall Experience 
Rating:
5.0

The free month was amazing. I had to move in kind of a hurry, so it was nice to be able to toss some things away to worry about later. I had some unexpected time off of work and was able to go in. A sort through my things. 10/10 experience :)

Stefanie W.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

JAMES D.  |  Overall Experience 
Rating:
4.0

When selecting my unit online the image of the space I purchased showed two Mattresses and an exercise bike and boxes. The space was big enough for these items however the door to access that storage room was too small to fit anything through?? Had to leave my mattresses sitting out because we were there after hours after traveling all day. Very misleading image you should fix that probably

Micah K.  |  Online Move In 
Rating:
5.0

I'm a value customer... I used U-Haul services as much as I need too. I also. Love all the items you have provided for the customers ; to make our service better. Clean facility , The washrooms, U-Haul bag , U-Haul car charger, U-Haul. Locks🔐, ect. I appreciate the. Respect. That U-Haul workers have for one another , and how well they work together to service all of the customers. When I leave after they service me; I can tell they're. Working hard and Doing they're Best. The Best customer service experience ever. Moving is Hard enough.. You can tell the Uhaul workers... I appreciate the service , I appreciate the kindness

Darlene S.  |  Overall Experience 
Rating:
5.0

Andrea and jimmy were great and helpful!

Cameron R.  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Valerie P.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Renee O.  |  Overall Experience 
Rating:
4.0

The overall move-in experience has been great. Reserving online was a breeze and the storage unit was ready to go when I arrived at the facility. My storage unit has a few spider webs and a rusty hole in the ceiling but doesn't look like anything is leaking through it so it doesn't bother me that much. I would recommend this storage facility to a friend/family.

Lisette S.  |  Online Move In 
Rating:
5.0

Stored my daughters belongings here for a year. Worked out very well. Staff was friendly and helpful. Especially Andrea. Outstanding person and employee.

Samuel A.  |  Overall Experience 
Rating:
3.0

Upon retrieving all items from unit rodent excrement was found throughout unit and on furniture.

Christina J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Demetrius C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Matt D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

STEVEN S.  |  Overall Experience 
Rating:
5.0

I had a really great experience renting a storage unit. I wanted to see a unit before I signed up and the staff was so friendly and took the time to answer all of my questions. They let me know about deals that I wasn’t aware of and made sure I got everything I needed. Great customer service.

natalie n.  |  First Impressions 
Rating:
1.0

Horrible Rat infestation!! The rats left their poop & food all over unit #225. Not only was this disgusting but the rats ruined an Ethan Allen chair & got into my boxes leaving poop everywhere!! Numerous requests to address this problem were ignored!! Calls & emails weren’t returned. And upon my checkout I found out THAT NO NOTES WERE MADE of my complaints. This Rasheed should be fired!! I’m filing a claim against Uhaul for physical damage to my things & will seek emotional damages as well!! FURTHER, there have been homeless people hanging out at the entrance to this facility for YEARS!!!

Jan W.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Brian R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LUKE S.  |  Online Move In 
Rating:
4.0

There were rat droppings in my unit. I had to throw some stuff away due to it. The staff was helpful and friendly. I just think things should be done to help with rodents.

Janet V.  |  Overall Experience 
Rating:
5.0

The staff was friendly and very helpful. Thanks for the great customer service.

Jerad K.  |  Overall Experience 
Rating:
5.0

The woman who worked with us at the front desk was outstanding! Very friendly, had a wonderful personality. She went through everything we needed to know about our storage unit. UHaul should give her a raise!! Her name is MICACLA BAUTISTA. UHaul is very lucky to have this young lady as an employee.

Jennifer G.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

John A.  |  Overall Experience 
Rating:
4.0

Staff was very helpful. The unit I was assigned was locked, but staff was really helpful getting me a new one and it allowed me a speedy move in that I'm grateful for. Pretty happy overall

Christopher N.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

leola r.  |  First Impressions 
Rating:
5.0

Awesome & attentive general manager ...helpful staff...super clean facility. Five star experience with this location for both storage and moving.

Suzanne S.  |  First Impressions 
Rating:
5.0

Awesome staff!

Jeffrey C.  |  Overall Experience 
Rating:
4.0

I was satisfied with U-Haul's service and resources.

Ronald R.  |  Overall Experience 
Rating:
4.0

N/A

Garrett I.  |  Overall Experience 
Rating:
5.0

Gentleman I worked with was beyond exceptional with service. Only downfall was that all the units of the size I wanted are taken so I had to go for a larger unit.

James C.  |  First Impressions 
Rating:
5.0

From start to finish, everything went well. Both the truck rental and the storage unit rental was made easy for me. Very helpful and knowledgeable staff, clean, quick, and we'll priced.

Andrew S.  |  First Impressions 
Rating:
5.0

Good experience with storage for a few months, no issues.

Adam M.  |  Overall Experience 
Rating:
5.0

Very nice staff!!

Joseph G.  |  Overall Experience 
Rating:
5.0

Staff at this location were especially helpful.

jean-marie m.  |  Overall Experience 
Rating:
5.0

The staff at the Uhaul Moving and Storage of Uptown was amazing. Rasheed, the manager, and his team went above and beyond to ensure that our use of the storage facility was easy and stress free.

Cailey H.  |  Overall Experience 
Rating:
5.0

Fast, easy, professional

jon w.  |  First Impressions 
Rating:
5.0

Fast, helpful, knowlegable, and friendly

ED C.  |  First Impressions 
Rating:
5.0

extremely helpful and patient with picking storage

Eric H.  |  First Impressions 
Rating:
5.0

Great service.

Zeynep O.  |  First Impressions 
Rating:
4.0

Despite their crazy busy day everyone wss pleasant and professional.

Maria F.  |  First Impressions 
Rating:
5.0

Really good.

Godfred A.  |  First Impressions 
Rating:
5.0

Each experience with uptown uhaul has impeccable. The staff are friendly and helpful and the prices are reasonable.

Emma M.  |  Overall Experience 
Rating:
4.0

I used a storage unit for two months and when I came to empty it out a I found out I had a few rats in my unit that used the bathroom and chewed on my stuff. I do have a picture of the droppings and

William K.  |  Overall Experience 
Rating:
1.0

There were rat droppings all over my bins inside of my unit. Broken glass outside of my unit and the hallways smelt of pee. A group of men were constantly outside of the entrance, I never felt safe.

Beth T.  |  Overall Experience 
Rating:
5.0

The staff is very friendly and accommodating! Thank you for your service!

Emily D.  |  Overall Experience 
Rating:
5.0

Check-in process was easy. U-Haul employee was great to work with. Unit was clean and seemed very secure.

Adam M.  |  First Impressions 
Rating:
5.0

Thank you!

Heather B.  |  Overall Experience 
Rating:
5.0

You guys need more help

Laverne D.  |  First Impressions 
Rating:
5.0

Very helpful and friendly staff.

chad K.  |  First Impressions 
Rating:
5.0

I was very satisfied with my services....

jalayne a.  |  Overall Experience 
Rating:
3.0

Overall good experience

EDGAR H.  |  Overall Experience 
Rating:
5.0

That guy i think hos name is Andreas...with the glasses and big ears. He is a great worker....well in need of some sort of raise or sum. Exceptional work. And he's super cute.

Andreas M.  |  Overall Experience 
Rating:
5.0

Thank u

Patricia E.  |  Overall Experience 
Rating:
5.0

Best storage facility in the city.

adem m.  |  Overall Experience 
Rating:
5.0

Safe and convenient way to store things while I was traveling

COREY C.  |  Overall Experience 
Rating:
1.0

The front desk employees were slow and didn't care. One guy watched another guy slowly enter my information and then at the end tells him "that computer doesn't work" won't go back if i can help it

praveen a.  |  Overall Experience 
Rating: