Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Thank you so much for everything at this U-Haul facility! I use the service often as a repeat customer. I purchase storage units and use this facility for extra storage often. Always friendly service! Polite and helpful employees! Thank you so much for everything!
ROCK S
|
First Impressions
Rating:
5.0
KJ and staff were super helpful and friendly:)
TEMPERA M
|
First Impressions
Rating:
5.0
I have used these good people multiple times and always treated professionally and at ease!
ROBERT V
Rating:
4.0
Customer did not leave a comment.
BRIAN B
|
Overall Experience
Rating:
5.0
I am a repeat customer with U-Haul. I use this facility frequently! Always friendly service. Everyone is always polite, helpful, and assist with needs with Storage. Thank you so much for everything you do!
ROCK S
|
Overall Experience
Rating:
5.0
Everything went well except for the U Haul help part. The pay code did not work and the help was not paid yet. I’m still working on getting that straightened out but it’s the weekend and will have to wait until tomorrow I guess.
ALFRED L
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Zachary N
|
Overall Experience
Rating:
5.0
None everything went great.
SCOTT A
Rating:
5.0
The unit already having a FULL gas tank is such blessings. It's sooOOoo much simpler to full back up when finished, without over spending and playing a guessing game. I love stress-free. ALL the employee encounters were very pleasant ~!
DONCY F
Rating:
5.0
My family and I have had this storage unit for over 20 years. It served it's purpose well and housed some cherished memories for us. Thank you!
CINDY E
|
Overall Experience
Rating:
5.0
It was great. Needed some extra equipment to make the trailer connect to my vehicle and be quiet. Once that was done it was excellent. Highly recommend.
Michelle &
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
WAYNE K
Rating:
4.0
The ONLY things that prevented me from giving an 'excellent' rating are: after 8 solid hours of heavy lifting and having to start my move solo, I was asked by the lady, when I returned the unit, to assist with a unit light check. I have rented MANY units from this location and have NEVER been asked to do this. I am not on the payroll, so why am I asked to assist in her job? The last thing someone who has moved all day wants to do is stick around and perform other tasks. I just wanted to go home and eat, which I hadn't done all day, and take a shower. Instead, I was given a lecture on how difficult it is to check the turn signals and brake lights by herself. Then to make matters worse, another customer came up and needed something, so she left me waiting to assist a customer who came in AFTER me. THAT customer should have waited her turn and been told by the employee that she'd be with her in a few moments. I should have been able to drop off the unit and leave, like all the other times I have rented from this location, or any other U-Haul location for that matter. PLEASE give this employee some coaching.
DONCY F
Rating:
4.0
He's great
The fencing is kinda shabby.
janet m
|
First Impressions
Rating:
4.0
He was great.
The fencing was kinda shabby.
JANET M
Rating:
5.0
Customer did not leave a comment.
MARK A
Rating:
5.0
Everything went well overall. The windshield could have been cleaner. Thanks
GABOR M
Rating:
5.0
Customer did not leave a comment.
Crickett R
Rating:
4.0
Customer did not leave a comment.
KARLA R
Rating:
5.0
I will definitely recommend this facility to others that I know. What a wonderful experience I always have at this facility. Everyone is always courteous and respectful to me. Always courteous and they’re at the counter when I need assistance. I use facilities all around the state of Arizona and this is one of the best. Thank you so much for all of your service! Thank you thank you thank you for everything!
ROCK S
|
First Impressions
Rating:
5.0
Very fast and friendly! Great rates!
MICHAEL A
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
henry L
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
INCA B
Rating:
5.0
Great service as usual. We have used U-Haul for years and are always satisfied. Thank you.
Peggy R
Rating:
4.0
Customer did not leave a comment.
Raquel O
Rating:
5.0
Customer did not leave a comment.
NANCY H
Rating:
5.0
Customer did not leave a comment.
Antonio H
Rating:
5.0
Customer did not leave a comment.
Shelia P
Rating:
5.0
This place is great and I recommend it all the time!
CELESTE R
Rating:
5.0
Everything was so easy from reservation to return.
BILLY E
Rating:
5.0
It was excellent..
would have one☝️suggestion...
To Tar the roads.
I didn't 🚫 like the dirt gravel driveways.
CARRIE C
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
MICHELE I
Rating:
5.0
Customer did not leave a comment.
henry L
|
First Impressions
Rating:
5.0
I have used their service 5 times already. That says it all. Great prices and awesome service. Never a problem. Friendly staff.
ARLENE C
Rating:
5.0
The Cottonwood Cherry Street U-Haul & Storage Rental is the BEST U-Haul location in Verde Valley with the BEST Team! I rented several times from this location for a move that took 6 months that wrapped up this week. I couldn't have done it without U-Haul and thanks to KJ, Sarah, and Nick all of my long distance moving, furniture, household goods and personal items made it safely out of California and Scottsdale to the Verde Valley. The 9' Cargo Van and 15' Moving Trucks were in great condition and easy to drive. This U-Haul location is clean, safe, has great hours, easy check out and check in. The staff is kind, courteous, and honest who show a great deal of care and support for their customer's needs and rental experiences. I felt welcomed and well taken care of. The management easily handled all of my questions about the rental process, billing, and several rental reservation changes. They staff even stayed after hours to patiently work out a gift certificate I had requiring management input via phone, in fact the entire team worked together to make sure my bill was right! I highly recommend the Cottonwood Cherry Street U-Haul Moving and Storage location to anyone needing to rent a truck or van for local or long distance moves. Thank you KJ, Sarah, and Nick! It was great working with you! I will be back if I need a truck or van rental!
SOLANA R
Rating:
5.0
Customer did not leave a comment.
DAVID A
Rating:
5.0
Customer did not leave a comment.
THOMAS C
Rating:
4.0
The online checkout was a bit more involved than expected. I don't recall receiving info outlining the expectations, therwise all was great.
Alan S
Rating:
5.0
Customer did not leave a comment.
James J
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Socorro J
|
Overall Experience
Rating:
5.0
I was very pleased with the whole experience. I needed to pick up truck sooner than what I had reserved and they made it hsppen
DIANA W
Rating:
5.0
Customer did not leave a comment.
SUZANNE R
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
YVAN R
Rating:
5.0
Customer did not leave a comment.
Jane M
Rating:
5.0
Loved the friendly personnel!
KARIN K
Rating:
5.0
Customer did not leave a comment.
Peter N
Rating:
5.0
Customer did not leave a comment.
Carina J
|
Overall Experience
Rating:
4.0
KJ gave outstanding customer service. The truck
was exactly what we needed. I did mention that the last customer did not sweep out the truck, so it was dusty and small pieces of paper were scattered. Thank you!
ROBIN E
Rating:
5.0
Customer did not leave a comment.
PAUL C
|
Overall Experience
Rating:
5.0
KJ is a fantastic manager. He cared about my situation and went above and beyond to get me into a unit. He eased my stress level immensely!! I'm very grateful of him.
TRACY M
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
MICKEY M
|
Overall Experience
Rating:
4.0
It's an older facility with no electronic entry but it is well maintained.
DANIELLE S
|
First Impressions
Rating:
5.0
Nothing. They have always treated me nice, and I have rented what I needed without problems
LYNN M
Rating:
5.0
Customer did not leave a comment.
JEFF S
Rating:
5.0
Customer did not leave a comment.
Carina J
|
First Impressions
Rating:
5.0
This was the second time in one week I've had to rent a truck from this location, and I've already recommended it to my friends. Friendly, fast service and excellent trucks
Micheal B
Rating:
5.0
Employees are great! Office is tidy and organized. Equipment is clean.
ELIZABETH O
Rating:
5.0
Nothing. The staff was very friendly, professional, knowledgeable and speedy.
Jeff H
Rating:
5.0
Customer did not leave a comment.
Christine A
|
Overall Experience
Rating:
5.0
Great service and equipment
WILLIAM L
Rating:
5.0
This organization was a lot better than Enterprise- the car rental place. The owner here was nice
KRISTINA D
Rating:
4.0
Staff was very knowledgable and helpful. Good experience.
DEBORAH M
Rating:
5.0
Courteous, friendly, professional!! Will highly recommend and use again.
WILLIAM T
Rating:
5.0
Customer did not leave a comment.
Nicholas D
Rating:
5.0
The manager K.J. and staff Sarah went above and beyond to make my experience the best ever. There was an issue that was undiscovered prior to the rental. There was a strong overpowering smell of gasoline in the truck that was very nauseating and made me ill. I was already halfway to my destination by the time the manager contacted me and he had offered to exchange the truck. I wasn’t in the middle of the dessert at that point and no place to exchange one. I was also on a very tight timeline to get the truck loaded and back to Cottonwood & get it unloaded.
The manager & staff made it right and I will definitely recommend and use them again. Thank you K.J. and Sarah!
DEBORAH H
Rating:
5.0
Customer did not leave a comment.
Greg S
Rating:
5.0
Sarah was friendly and competent. The rental went smoothly. Thank you for all your help Sarah!
AMANDA D
Rating:
5.0
No improvements necessary. Friendly staff and best prices in town for my needs. Awesome experience!
ARLENE C
Rating:
3.0
Customer did not leave a comment.
Michael M
|
Overall Experience
Rating:
5.0
The smell when you walked in the U-Haul office is really musty and burns your eyes and throat.
GIUSEPPE T
Rating:
5.0
Sarah made everything smooth and easy. An absolute wonderful experience.
RICHARD K
Rating:
5.0
Customer did not leave a comment.
CYNTHIA G
Rating:
5.0
Had an overall great experience and will definitely be coming back.
ERIC P
Rating:
5.0
KJ was personable yet business like.
David F
|
First Impressions
Rating:
5.0
Keep the good service for everyone.
MARTIN P
Rating:
5.0
Customer did not leave a comment.
cynthia n
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
HALEY B
Rating:
4.0
Customer did not leave a comment.
John W
|
Overall Experience
Rating:
5.0
Sarah K was amazing to work with! Very helpful and really knows her stuff.
Patresa
Patresa M
Rating:
5.0
Customer did not leave a comment.
ALEXANDER R
Rating:
5.0
Update computer system
TOMMY S
Rating:
5.0
Had what I needed to get the job done with last minute planning. Prices were fair and truck was clean and handled great. Customer service was great too!
Rebecca M
Rating:
5.0
Customer did not leave a comment.
Doug G
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Thomas G
Rating:
4.0
Customer did not leave a comment.
Marlene M
Rating:
5.0
All staff without exception were friendly and went out of their way to be helpful.
ELIZABETH B
|
Overall Experience
Rating:
5.0
Staff was kind and very friendly and very informed help me choose the right vehicle for my family’s move. Also Would recommend to all to choose this uhaul location before all others in cottonwood.
David A
Rating:
5.0
Great service from start to finish.
FRED W
Rating:
5.0
Never have had a problem with this place . All good !
TODD L
|
Overall Experience
Rating:
5.0
Fantastic customer service and friendly employees. Great price for storage.
Merrick B
|
First Impressions
Rating:
5.0
Rented a 15’ truck to move my mom from Show Low to Cottonwood. Truck was great, and employees are very helpful and knowledgeable. Will be returning to this location again.
Nikki L
Rating:
5.0
Thank you so much for making my move easier. Easy to use App, great staff there, safe place and good hours too. I would definitely recommend you. Thanks!
KIM B
|
Overall Experience
Rating:
5.0
A great rental of a van for a local move. Good app to use. KJ is a very nice & helpful man. Sarah was so kind at the return. Great service & I would definitely use them again !
Kimberly B
Rating:
5.0
Customer did not leave a comment.
MARK G
Rating:
5.0
The manager was friendly, knowledgeable and efficient. It was a snap checking in and out. I will definitely recommend this business.
Elizabeth O
Rating:
5.0
Customer did not leave a comment.
Jon S
Rating:
5.0
Everything was top quality
CHARLES C
Rating:
5.0
The gal was so very nice and helpful. She was friendly and explained things to me. It was a pleasant experience.
KIM B
|
Online Move In
Rating:
5.0
Top notch service as always.
Peter D
Rating:
5.0
Customer did not leave a comment.
larry S
Rating:
5.0
Customer did not leave a comment.
Don H
Rating:
5.0
I had a rush need and they were able to take care of me!
Mark S
Rating:
5.0
all good !
Chip T
Rating:
4.0
Customer did not leave a comment.
GREGORY R
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
PETER C
Rating:
5.0
The young woman working there is a big asset, She made the transaction smooth and friendly.
Jim P
Rating:
5.0
Wonderful customer service, very friendly and knowledgeable staff. Will definitely return for any U-Haul needs in the future.
Melanie G
Rating:
5.0
Very professional and down to earth staff
TODD L
|
First Impressions
Rating:
5.0
RJ and the lady that were there yesterday were super nice and welcoming? Super helpful by far probably the best costumer service I've experienced at any Uhaul EVER. And we've moved a lot haha. Thx Uhaul team
Jose c
|
Overall Experience
Rating:
5.0
Exellent as usual !!!!!
DENNIS D
Rating:
5.0
Super nice staff, knowledgeable and friendly! Always recommend to a friend and will be going back to this location again.
Sam A
Rating:
5.0
Customer did not leave a comment.
Nicholas D
Rating:
5.0
Love it
Andrew B
Rating:
5.0
Customer did not leave a comment.
Shiloh T
Rating:
5.0
This is THE BEST U-Haul in Northern Arizona!!! Sarah and Cindell rock!!!
Laura B
Rating:
5.0
You guys are great!!! Every time I have rented from you. You have been friendly yet professional. No problem with any of equipment or prices.
Mary K
Rating:
5.0
City needs to allow them to put sign on main road. Never knew they were there been here 7 years.
Edward H
Rating:
5.0
Everyone I spoke to was friendly, knowledgeable, helpful and fast. It was an overall great experience during a sad time.
Thank you!
trudy m
Rating:
4.0
Hi, this is a great location, the only two things about it are 1.) that it's hard to take photos of the trucks at return as there isn't much space (i.e. from the back or front due to the fence which is close) or from the side due to other trucks. Maybe some rearrangement could help where there's more space for the mobile drop-offs outside and some trucks could be parked inside the fence for in person returns. 2.) The other thing is that the surface at the customer car parking area is not flat, some cars might damage their floors or tires as they have to drive up to the road from the gravel, this could be fixed more often with some gravel, assuming it's just due to rain. Thanks for everything, had a really good experience overall.
GABOR M
Rating:
5.0
One change: U-Haul Street complex to be Paved either with cement or tar or anything. ✔️
I did not 🚫 like the dirt with gravel driveway's. When it rained 🌧️ there are puddles of 🌊 water.
Customer service 🙏 is great! 😃 Thank you 👍
CARRIE C
|
Overall Experience
Rating:
5.0
Quick,prompt and very professional.
Simple process
Bobby V
Rating:
5.0
Best Customer Service at this one!
Bernadette C
Rating:
5.0
Manager is a great guy and very helpful- will recommend them
Mitzi D
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
richard j
Rating:
5.0
Cidell and Sarah provided exceptional customer service and were very accommodating to our needs! Highly recommend!
Harmony A
Rating:
5.0
The Cherry Street/Cottonwood Uhaul is the best! No matter which employee I work with they are always so nice and the vehicles are always spotless. I’ve used them many, many times and will continue doing so.
kathleen b
Rating:
5.0
Great place to store your stuff. Super friendly and accommodating staff.
WINSTON G
|
Overall Experience
Rating:
5.0
The lovely woman at the front desk was SO kind and wonderful. She had multiple people pulling her in so many directions when I arrived, and she handled all of us with so much grace and class. You have a winner there. Don’t let this awesome woman go!
Robyn B
Rating:
5.0
Nothing, everything went smooth
martin r
Rating:
5.0
Easy, easy. Nice people. Smooth process.
Mary a
Rating:
5.0
Thank you!!!
Maribel C
Rating:
5.0
Customer did not leave a comment.
KATRINA C
Rating:
5.0
KJ and his Co worker were very friendly and accommodating!
They know how to treat locals! I will always bring my business to them 😄
Christi H
Rating:
5.0
The pick-up and drop-off were very easy, and the on-site agent, KJ, was professional and knowledgeable. He explained the terms and conditions and pointed out the things to be careful of. All in all, a very good experience. We will be renting again and will certainly recommend this U-Haul location to anyone interested.
michael z
Rating:
5.0
Customer did not leave a comment.
Gabor M
Rating:
5.0
Customer did not leave a comment.
Julie F
|
Overall Experience
Rating:
5.0
Easy to access, attentive, helpful staff & very respectful. My experience was very good. I would recommend them.
Derek P
|
Overall Experience
Rating:
5.0
Thank you 😊
Dustin B
Rating:
5.0
Excellent customer service. Fair prices and clean vehicles. I highly recommend this U-Haul location.
Sharon R
Rating:
4.0
Customer did not leave a comment.
Haley S
|
First Impressions
Rating:
5.0
Had a great experience with this location. Friendly and extremely helpful staff there always. Would not hesitate to use them again in the future or recommend them to others.
Jean H
|
Overall Experience
Rating:
5.0
Everyone is also helpful, friendly, and professional!
Stephanie Y
|
Overall Experience
Rating:
5.0
KJ and his team at U-haul Moving & Storage of Verde Valley were very accommodating to our moving needs, and helped us with ordering, delivery and departure of our U-haul U boxes every step of the way. KJ and everyone else we encountered were friendly and easy to work with. This U-Haul facility and the box truck we rented from them were clean and easy to use. We would recommend this facility to anyone with storage or moving needs. Thanks guys!
Adam C
Rating:
5.0
Customer did not leave a comment.
BRADLEY D
Rating:
5.0
They answer the phone and are friendly, helpful, knowledgeable and respectful. The 9 foot cargo van was comfy and easy to drive. I highly recommend.
Sally S
Rating:
5.0
Customer did not leave a comment.
sharon c
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Louis B
|
Overall Experience
Rating:
5.0
The ladies at UHaul in Cottonwood, AZ are 5h3 most friendly, give great customer service and were ever helpful to me at a time when my life was up in the air. They were very kind and professional.
Tina S
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
William V
|
Overall Experience
Rating:
5.0
Great service!!
THEODORE W
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
DAVID B
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Mitchell H
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Socorro J
|
First Impressions
Rating:
5.0
Sara is a rockstar!!
Rhonda P
|
First Impressions
Rating:
5.0
👍
nick m
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Jessica M
|
Overall Experience
Rating:
5.0
Everyone there has been great to work with. I am currently renting 3 units and each time the process was very easy.
Stephanie Y
|
First Impressions
Rating:
4.0
The only reason I didn’t give 5 stars, is that I moved from the facility on Oct 15th. I was told that I wouldn’t received a partial refund for the remainder of October. We left the unit clean and swept, and I know there’s a waiting list in Cottonwood. That U-Haul will be getting another’s rent for those remaining 2 weeks. That’s not really fair to charge rent when we’re not there.
Deirdrea C
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Barbara B
|
Overall Experience
Rating:
5.0
Very pleasant people, and quick to help out, super great quality service with a smile can’t beat that.
Daniana A
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Andrea M
|
Overall Experience
Rating:
5.0
The staff was very helpful and friendly.
sid h
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
MIKE S
|
Overall Experience
Rating:
5.0
Friendly helpful clean units!
Rick V
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Sarah K
|
First Impressions
Rating:
5.0
The ladies that work at the U Haul storage facility were always very helpful and knowledgeable to me. I never had any problems accessing the storage facility. It was convenient and close by.
Jane D
|
Overall Experience
Rating:
4.0
I was freaking out and then started crying and she was very nice and heard what l had to say and just was a very pleasant person
Robin W
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
TRACY M
|
Overall Experience
Rating:
5.0
Very friendly and Respectful i feel very welcome there
Tim c
|
First Impressions
Rating:
5.0
Very kind ladies work there.
SHANE L
|
Online Move In
Rating:
5.0
They were fantastic! All the women who work there are great, very friendly and welcoming. If I ever have storage needs in the valley again it will definitely be with you folks. Thanks for being kind and safe and clean!
Rebecca M
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
ken a
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Patrick J
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Brittany P
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Michael U
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Jessica M
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Margaret N
|
Overall Experience
Rating:
5.0
Claudia was very helpful
kelly f
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Gregory B
|
First Impressions
Rating:
5.0
Es muy buena la atención que brindan al igual que las instalaciones
Alfonso R
|
Overall Experience
Rating:
5.0
Great place! The staff ; professional, knowledgeable, and super friendly! Will recommend this facility to friends and strangers alike. The 24 hr access was a great option to those who may need it. We did! Thanks for everything. It was overall a good experience and helpful to our lives. Blessings!! ~~sea~~~
chelsea J
|
Overall Experience
Rating:
1.0
Customer did not leave a comment.
Christine L
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Joseph G
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Vivian I
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Samantha W
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Denise s
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Greg B
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Diane L
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Michael M
|
First Impressions
Rating:
5.0
Great ,friendly staff !
Rick R
|
Overall Experience
Rating:
3.0
I was there with my stuff in storage for 7 years. I think I visited the site only a couple times during those years. Everything was there that I’d put in when I took it out. The rent went up 3 times (I believe) during those years. I didn’t feel that was warranted but then everything went up a lot except my SS. I do have a major objection, I had paid another month about 6 days or so before I moved out. Anywhere else would have pro rated that for me, especially after that many years. Y’all just took the whole month. I’m not a happy camper about that at all. Just due to that I would not recommend y’all.
Sandra McDaniel
2577 W Greenway Rd
Phoenix,Az 85023
Sandra M
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Michael U
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Greg B
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Michael A
|
First Impressions
Rating:
5.0
Very nice and helpful staff
Terrrie L
|
Overall Experience
Rating:
4.0
The staff was excellent
Clementine C
|
Overall Experience
Rating:
5.0
The staff was friendly. They made sure if something wasn't exactly right they would do their best to make it that way.
Pamela F
|
First Impressions
Rating:
4.0
Sarah was amazing- so helpful. Thank you!
Lori F
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Annette K
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Cheryl T
|
Overall Experience
Rating:
4.0
Very professional, and courtesy
Donald D
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Jordan B
|
Overall Experience
Rating:
4.0
It's convenient and easy for us to use
Donald D
|
First Impressions
Rating:
5.0
The folks working here were exceptionally helpful and friendly.They made it easy to do business there.
Geneva S
|
Overall Experience
Rating:
5.0
Very very accommodating. Pleasant and helpful. Their rates are well priced.
louanna k
|
Overall Experience
Rating:
5.0
Helpful staff and ownership. Clean storage and facility.
Richard J
|
First Impressions
Rating:
5.0
It was overall a great experience and I would recommend this U-Haul to all of my friends
George b
|
Overall Experience
Rating:
4.0
I'm thankful I was able to secure the unit as it was the last available one. That said, I was less than thrilled having to pay monthly insurance. Finally, the checkout office personnel was extremely helpful and professional!
REVA B
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Joseph M
|
First Impressions
Rating:
4.0
People were super friendly and helpful. Unit was clean. Easy to get to. I have never rented before and they showed me all I needed to know.
Geneva S
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Leah W
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Nathan A
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
BEVERLY D
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Frank N
|
Overall Experience
Rating:
5.0
These people were so very accommodating and helpful in a stressful move. We really appreciated the above average service and how they went far beyond what was expected. Cannot say enough about the customer service. Thank you!
Renee O
|
First Impressions
Rating:
5.0
Stacey & Victoria are awesome! Helpful, professional and expeditious! They're the BEST!!😇
Robecca A
|
First Impressions
Rating:
3.0
Getting the second key at the office and returning it is annoying
satch g
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Carol w
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
RANDY S
|
Overall Experience
Rating:
5.0
Excellent customer service.
RANDY S
|
First Impressions
Rating:
4.0
The last question would I recommend is a yes and a no. It was quite expensive but the employees were phenomenal!
savannah m
|
Overall Experience
Rating:
4.0
Only a couple negative comments.
1. A need for too many contacts.
2. Gravel drives.
3. Having to stop by office to get a key to your lock is strange.
Ha
Hazel J
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Christopher k
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
Carrie N
|
Overall Experience
Rating:
4.0
I would use this facility again if I needed too.
DAVID S
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Eric W
|
First Impressions
Rating:
5.0
Good positive people... I have always get free boxes at this location.. God bless!!
MARTIN M
|
First Impressions
Rating:
4.0
Customer service staff was very polite and helpful in person and over the phone. The person who assisted me on the phone was Victoria at this facility in Cottonwood, AZ.
ROBIN L
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
FIONA P
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Donna H
|
Overall Experience
Rating:
5.0
They are so nice at both Uhaul places in Cottonwood. This one had limited hours where the other one had access 24/7 but both are very clean and the people are very nice.
donna g
|
Overall Experience
Rating:
5.0
Victoria is an accomplished, professional young woman.
She is highly responsible, mature, and ready to help in any way.
She has been a pleasure to have as my storage manager.
Alice D
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Jeffrey T
|
First Impressions
Rating:
4.0
We didn't care for the additional lock you put on our unit. That should only happen if someone is in arrears with their payment.
Eric L
|
Overall Experience
Rating:
5.0
We used storage to hold my deceased moms things until I was ready to look, purge and donate items. Staff always friendly, helpful and patient during these difficult times. Thank you!
Cheryl H
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Corrisa J
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Donna H
|
First Impressions
Rating:
5.0
Victoria was very helpful;
kevin w
|
First Impressions
Rating:
5.0
Very happy with my storage experience.
Denise s
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Alfred F
|
First Impressions
Rating:
5.0
Staff is friendly, knowledgeable, and on top of their game!
Jared C
|
First Impressions
Rating:
5.0
I’m very grateful for that service and I have an easy access to my storage on the end of a row. Well it was several years since I was there and I do not remember if there was a light to have it be well lit. I was always there during the day and it was always well lit because of that !!!
JEANNIE F
|
Overall Experience
Rating:
5.0
This uhaul is amazing.... the staff are phenomenal, friendly and very helpful and I would recommend them 100%.
Feel very blessed and lucky to have them here.
Thank you.
FIONA P
|
First Impressions
Rating:
5.0
Although we were not long term unit renters, our experience was very very good. We like the security measures and the units were clean and dry. The staff was very friendly and helpful. Location was great and access was easy. Would definitely recommend this facility to anyone.
Thomas H
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Arthur D
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Frank N
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Lawrence E
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
GINA G
|
First Impressions
Rating:
5.0
The staff was able to find me a storage shed when almost every other storage facility in town was completely filled. I would recommend this facility to anyone with storage needs.
Tobias H
|
First Impressions
Rating:
5.0
The staff at this location were amazing!
Highly recommended.
Janine W
|
Overall Experience
Rating:
4.0
Great staff and convenient location.
Deborah E
|
Overall Experience
Rating:
5.0
The manager Victoria was always wonder in every way. The property, and myb2 storage units were in perfect condition. I would 1,000% recommend this location!!!
Joy M
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Anna M
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Francis b
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
MICHELLE S
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
louanna k
|
First Impressions
Rating:
5.0
Awesome
Oscar O
|
Overall Experience
Rating:
5.0
Very helpful and friendly staff.
SUSAN S
|
Overall Experience
Rating:
5.0
Lovely group. Friendly, helpful and clean.
SUSAN S
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
SANDRA H
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Christina C
|
Overall Experience
Rating:
5.0
They were so amazing and helpful and understanding. I could not have been happier with all of the help that they were able to provide.
Machelle S
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
ENRIQUE C
|
Online Move In
Rating:
5.0
Thank you for everything. You guys are the best
Jody A
|
Overall Experience
Rating:
4.0
Employee on duty kept hanging out with a customer in the customer’s storage unit
Corrisa J
|
First Impressions
Rating:
5.0
My wife and I just needed the storage unit for a month and it worked just right. The personnel at Cottonwood Uhaul were always friendly and very helpful. We had a good experience with this storage facility.
Brian T
|
Overall Experience
Rating:
5.0
All 3 of the staff I dealt with were terrific!
Marian Kolb
marian k
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Maki B
|
Overall Experience
Rating:
5.0
Great customer service!
Forest B
|
Overall Experience
Rating:
5.0
Victoria is a wonderful person as well as all the other staff members. Great environment - super helpful.
Nancy B
|
Overall Experience
Rating:
4.0
I would give the staff five stars, except no one there knew how to detach the tow dolly from the truck. Otherwise, great service!
Sharon S
|
First Impressions
Rating:
5.0
Staff was very helpful and friendly!
Pam W
|
Overall Experience
Rating:
5.0
Sandi and Tyler helped me check in right away and were able to upgrade my unit size. Tyler even helped me move my 2 heavier furniture pieces that I couldn't get myself. Thank you so much!
Nadine M
|
First Impressions
Rating:
5.0
Thank you!!!
Jodi E
|
Overall Experience
Rating:
2.0
We have had many storage lockers and they all would pro rate you if you checked out early very disappointed in your service in that regard.
Becky &
|
Overall Experience
Rating:
2.0
Price for storage shed was raised one month after I began renting, didn't really seem worth the cost of $100.00 per month. No partial refund for moving my things out before the end of the month.
Tobias H
|
Overall Experience
Rating:
5.0
They do a great job there . I will use them again if I ever need a storage .
Todd L
|
Overall Experience
Rating:
5.0
Nice place to do business with.
Todd L
|
First Impressions
Rating:
5.0
The manager Sandy was awesome and had the best customer service. And the other employees were awesome to.
Nathan &
|
Overall Experience
Rating:
5.0
Friendly staff, nice clean and secure facility. Would recommend to others!
Tobias H
|
First Impressions
Rating:
5.0
Very Friendly. Was clean.
CAROLE R
|
Overall Experience
Rating:
5.0
Springfield Missouri to cottonwood Arizona. From beginning to end you all made a stressful time simple and easy.
Patricia G
|
Overall Experience
Rating:
5.0
Very accommodating and courteous.
Janette &
|
Overall Experience
Rating:
3.0
,,,,,
Gayle J
|
Overall Experience
Rating:
4.0
They had everything that I needed for my move . plastic ,locks,they have it all
George L
|
Overall Experience
Rating:
5.0
Nicole & Sandi were both absolutely lovely to work with. Keep it up!!!
Karen B
|
Overall Experience
Rating:
4.0
Very Friendly staff.
Howard &
|
Reservation
Rating:
2.0
My unit was filthy!! So much dust blew into my unit it was amazing. Everything was covered in dust. I complained to the person at the desk and they couldn't care less. I also saved $25/m by leaving.
Jeffrey K
|
Overall Experience
Rating:
5.0
Sandi was wonderful to work with. Very friendly & efficient service at move-in. Unit was clean & secure.
Karen B
|
Reservation
Rating:
5.0
Excellences all the way through, from facilities to staff!
Nelson C
|
Overall Experience
Rating:
4.0
We were very pleased that Uhall was willing to help us out after our place fell through. Thanks
Daniel &
|
Overall Experience
Rating:
5.0
Sandi was superb in helping me get the move-out done, so kind and patient, too, U-Haul is lucky to have her. Have a great summer!
Jacqueline o
|
Overall Experience
Rating:
5.0
The staff is friendly, courteous, and professional.
Julie L
|
Overall Experience
Rating:
5.0
I really appreciated the service I had received at U-Haul, the Managment was very polite and helpful. Thank you for being there for your community...