The staff at this location have always been wonderful. I appreciate having a bathroom available when I needed to visit my storage unit. I had wished access was given past 7pm, like until 8pm instead. Big thank you to the team there!
megan q | Overall ExperienceCustomer Reviews for U-Haul Moving & Storage of Verde Valley
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Manager and his communications woman both first rate
JEFFREY a | Overall ExperienceSuch a great location. I always have wonderful experiences from the friendly staff and it feels clean and safe...properly attended
Yolanda C | Overall ExperienceThe storage served our purpose very well.
SHANE L | Overall ExperienceI would recommend this business to anyone very easy affordable and convenient!
CHRISTOPHER K | First ImpressionsKJ and the main gal there (I apologize for forgetting her name) were super helpful and very kind hearted. I highly recommend this place! Thank you!
TEMPERA M | Overall ExperienceCustomer service is outstanding!
BRADLEY D | First ImpressionsAre use Uhaul facilities continuously for my business! Always helpful at this facility with friendly courteous and respectful staff! Always helpful and I will definitely use us facility again! Thank you so much for your excellent service!
ROCK S | First ImpressionsAre use U-Haul consistently for my business. Always helpful friendly and reliable! Have a return customer and will continue using this facility for my business. What a good chemo staff you have! Thank you so much!
ROCK S | Overall ExperienceThank you so much for everything at this U-Haul facility! I use the service often as a repeat customer. I purchase storage units and use this facility for extra storage often. Always friendly service! Polite and helpful employees! Thank you so much for everything!
ROCK S | First ImpressionsKJ and staff were super helpful and friendly:)
TEMPERA M | First ImpressionsI am a repeat customer with U-Haul. I use this facility frequently! Always friendly service. Everyone is always polite, helpful, and assist with needs with Storage. Thank you so much for everything you do!
ROCK S | Overall ExperienceEverything went well except for the U Haul help part. The pay code did not work and the help was not paid yet. I’m still working on getting that straightened out but it’s the weekend and will have to wait until tomorrow I guess.
ALFRED L | First ImpressionsMy family and I have had this storage unit for over 20 years. It served it's purpose well and housed some cherished memories for us. Thank you!
CINDY E | Overall ExperienceIt was great. Needed some extra equipment to make the trailer connect to my vehicle and be quiet. Once that was done it was excellent. Highly recommend.
Michelle & | First ImpressionsHe's great The fencing is kinda shabby.
janet m | First ImpressionsI will definitely recommend this facility to others that I know. What a wonderful experience I always have at this facility. Everyone is always courteous and respectful to me. Always courteous and they’re at the counter when I need assistance. I use facilities all around the state of Arizona and this is one of the best. Thank you so much for all of your service! Thank you thank you thank you for everything!
ROCK S | First ImpressionsVery fast and friendly! Great rates!
MICHAEL A | First ImpressionsIt was excellent.. would have one☝️suggestion... To Tar the roads. I didn't 🚫 like the dirt gravel driveways.
CARRIE C | Overall ExperienceKJ is a fantastic manager. He cared about my situation and went above and beyond to get me into a unit. He eased my stress level immensely!! I'm very grateful of him.
TRACY M | First ImpressionsIt's an older facility with no electronic entry but it is well maintained.
DANIELLE S | First ImpressionsKJ was personable yet business like.
David F | First ImpressionsAll staff without exception were friendly and went out of their way to be helpful.
ELIZABETH B | Overall ExperienceNever have had a problem with this place . All good !
TODD L | Overall ExperienceFantastic customer service and friendly employees. Great price for storage.
Merrick B | First ImpressionsThank you so much for making my move easier. Easy to use App, great staff there, safe place and good hours too. I would definitely recommend you. Thanks!
KIM B | Overall ExperienceThe gal was so very nice and helpful. She was friendly and explained things to me. It was a pleasant experience.
KIM B | Online Move InVery professional and down to earth staff
TODD L | First ImpressionsRJ and the lady that were there yesterday were super nice and welcoming? Super helpful by far probably the best costumer service I've experienced at any Uhaul EVER. And we've moved a lot haha. Thx Uhaul team
Jose c | Overall ExperienceOne change: U-Haul Street complex to be Paved either with cement or tar or anything. ✔️ I did not 🚫 like the dirt with gravel driveway's. When it rained 🌧️ there are puddles of 🌊 water. Customer service 🙏 is great! 😃 Thank you 👍
CARRIE C | Overall ExperienceManager is a great guy and very helpful- will recommend them
Mitzi D | First ImpressionsGreat place to store your stuff. Super friendly and accommodating staff.
WINSTON G | Overall ExperienceEasy to access, attentive, helpful staff & very respectful. My experience was very good. I would recommend them.
Derek P | Overall ExperienceHad a great experience with this location. Friendly and extremely helpful staff there always. Would not hesitate to use them again in the future or recommend them to others.
Jean H | Overall ExperienceEveryone is also helpful, friendly, and professional!
Stephanie Y | Overall ExperienceThe ladies at UHaul in Cottonwood, AZ are 5h3 most friendly, give great customer service and were ever helpful to me at a time when my life was up in the air. They were very kind and professional.
Tina S | Overall ExperienceGreat service!!
THEODORE W | First ImpressionsSara is a rockstar!!
Rhonda P | First Impressions👍
nick m | First ImpressionsEveryone there has been great to work with. I am currently renting 3 units and each time the process was very easy.
Stephanie Y | First ImpressionsThe only reason I didn’t give 5 stars, is that I moved from the facility on Oct 15th. I was told that I wouldn’t received a partial refund for the remainder of October. We left the unit clean and swept, and I know there’s a waiting list in Cottonwood. That U-Haul will be getting another’s rent for those remaining 2 weeks. That’s not really fair to charge rent when we’re not there.
Deirdrea C | Overall ExperienceVery pleasant people, and quick to help out, super great quality service with a smile can’t beat that.
Daniana A | First ImpressionsThe staff was very helpful and friendly.
sid h | Overall ExperienceFriendly helpful clean units!
Rick V | Overall ExperienceThe ladies that work at the U Haul storage facility were always very helpful and knowledgeable to me. I never had any problems accessing the storage facility. It was convenient and close by.
Jane D | Overall ExperienceI was freaking out and then started crying and she was very nice and heard what l had to say and just was a very pleasant person
Robin W | First ImpressionsVery friendly and Respectful i feel very welcome there
Tim c | First ImpressionsVery kind ladies work there.
SHANE L | Online Move InThey were fantastic! All the women who work there are great, very friendly and welcoming. If I ever have storage needs in the valley again it will definitely be with you folks. Thanks for being kind and safe and clean!
Rebecca M | Overall ExperienceClaudia was very helpful
kelly f | First ImpressionsEs muy buena la atención que brindan al igual que las instalaciones
Alfonso R | Overall ExperienceGreat place! The staff ; professional, knowledgeable, and super friendly! Will recommend this facility to friends and strangers alike. The 24 hr access was a great option to those who may need it. We did! Thanks for everything. It was overall a good experience and helpful to our lives. Blessings!! ~~sea~~~
chelsea J | Overall ExperienceGreat ,friendly staff !
Rick R | Overall ExperienceI was there with my stuff in storage for 7 years. I think I visited the site only a couple times during those years. Everything was there that I’d put in when I took it out. The rent went up 3 times (I believe) during those years. I didn’t feel that was warranted but then everything went up a lot except my SS. I do have a major objection, I had paid another month about 6 days or so before I moved out. Anywhere else would have pro rated that for me, especially after that many years. Y’all just took the whole month. I’m not a happy camper about that at all. Just due to that I would not recommend y’all. Sandra McDaniel 2577 W Greenway Rd Phoenix,Az 85023
Sandra M | Overall ExperienceVery nice and helpful staff
Terrrie L | Overall ExperienceThe staff was excellent
Clementine C | Overall ExperienceThe staff was friendly. They made sure if something wasn't exactly right they would do their best to make it that way.
Pamela F | First ImpressionsSarah was amazing- so helpful. Thank you!
Lori F | First ImpressionsVery professional, and courtesy
Donald D | Overall ExperienceIt's convenient and easy for us to use
Donald D | First ImpressionsThe folks working here were exceptionally helpful and friendly.They made it easy to do business there.
Geneva S | Overall ExperienceVery very accommodating. Pleasant and helpful. Their rates are well priced.
louanna k | Overall ExperienceHelpful staff and ownership. Clean storage and facility.
Richard J | First ImpressionsIt was overall a great experience and I would recommend this U-Haul to all of my friends
George b | Overall ExperienceI'm thankful I was able to secure the unit as it was the last available one. That said, I was less than thrilled having to pay monthly insurance. Finally, the checkout office personnel was extremely helpful and professional!
REVA B | Overall ExperiencePeople were super friendly and helpful. Unit was clean. Easy to get to. I have never rented before and they showed me all I needed to know.
Geneva S | First ImpressionsThese people were so very accommodating and helpful in a stressful move. We really appreciated the above average service and how they went far beyond what was expected. Cannot say enough about the customer service. Thank you!
Renee O | First ImpressionsStacey & Victoria are awesome! Helpful, professional and expeditious! They're the BEST!!😇
Robecca A | First ImpressionsGetting the second key at the office and returning it is annoying
satch g | Overall ExperienceExcellent customer service.
RANDY S | First ImpressionsThe last question would I recommend is a yes and a no. It was quite expensive but the employees were phenomenal!
savannah m | Overall ExperienceOnly a couple negative comments. 1. A need for too many contacts. 2. Gravel drives. 3. Having to stop by office to get a key to your lock is strange. Ha
Hazel J | First ImpressionsI would use this facility again if I needed too.
DAVID S | Overall ExperienceGood positive people... I have always get free boxes at this location.. God bless!!
MARTIN M | First ImpressionsCustomer service staff was very polite and helpful in person and over the phone. The person who assisted me on the phone was Victoria at this facility in Cottonwood, AZ.
ROBIN L | First ImpressionsThey are so nice at both Uhaul places in Cottonwood. This one had limited hours where the other one had access 24/7 but both are very clean and the people are very nice.
donna g | Overall ExperienceVictoria is an accomplished, professional young woman. She is highly responsible, mature, and ready to help in any way. She has been a pleasure to have as my storage manager.
Alice D | Overall ExperienceWe didn't care for the additional lock you put on our unit. That should only happen if someone is in arrears with their payment.
Eric L | Overall ExperienceWe used storage to hold my deceased moms things until I was ready to look, purge and donate items. Staff always friendly, helpful and patient during these difficult times. Thank you!
Cheryl H | Overall ExperienceVictoria was very helpful;
kevin w | First ImpressionsVery happy with my storage experience.
Denise s | Overall ExperienceStaff is friendly, knowledgeable, and on top of their game!
Jared C | First ImpressionsI’m very grateful for that service and I have an easy access to my storage on the end of a row. Well it was several years since I was there and I do not remember if there was a light to have it be well lit. I was always there during the day and it was always well lit because of that !!!
JEANNIE F | Overall ExperienceThis uhaul is amazing.... the staff are phenomenal, friendly and very helpful and I would recommend them 100%. Feel very blessed and lucky to have them here. Thank you.
FIONA P | First ImpressionsAlthough we were not long term unit renters, our experience was very very good. We like the security measures and the units were clean and dry. The staff was very friendly and helpful. Location was great and access was easy. Would definitely recommend this facility to anyone.
Thomas H | Overall ExperienceThe staff was able to find me a storage shed when almost every other storage facility in town was completely filled. I would recommend this facility to anyone with storage needs.
Tobias H | First ImpressionsThe staff at this location were amazing! Highly recommended.
Janine W | Overall ExperienceGreat staff and convenient location.
Deborah E | Overall ExperienceThe manager Victoria was always wonder in every way. The property, and myb2 storage units were in perfect condition. I would 1,000% recommend this location!!!
Joy M | Overall ExperienceAwesome
Oscar O | Overall ExperienceVery helpful and friendly staff.
SUSAN S | Overall ExperienceLovely group. Friendly, helpful and clean.
SUSAN S | First ImpressionsThey were so amazing and helpful and understanding. I could not have been happier with all of the help that they were able to provide.
Machelle S | Overall ExperienceThank you for everything. You guys are the best
Jody A | Overall ExperienceEmployee on duty kept hanging out with a customer in the customer’s storage unit
Corrisa J | First ImpressionsMy wife and I just needed the storage unit for a month and it worked just right. The personnel at Cottonwood Uhaul were always friendly and very helpful. We had a good experience with this storage facility.
Brian T | Overall ExperienceAll 3 of the staff I dealt with were terrific! Marian Kolb
marian k | First ImpressionsGreat customer service!
Forest B | Overall ExperienceVictoria is a wonderful person as well as all the other staff members. Great environment - super helpful.
Nancy B | Overall ExperienceI would give the staff five stars, except no one there knew how to detach the tow dolly from the truck. Otherwise, great service!
Sharon S | First ImpressionsStaff was very helpful and friendly!
Pam W | Overall ExperienceSandi and Tyler helped me check in right away and were able to upgrade my unit size. Tyler even helped me move my 2 heavier furniture pieces that I couldn't get myself. Thank you so much!
Nadine M | First ImpressionsThank you!!!
Jodi E | Overall ExperienceWe have had many storage lockers and they all would pro rate you if you checked out early very disappointed in your service in that regard.
Becky & | Overall ExperiencePrice for storage shed was raised one month after I began renting, didn't really seem worth the cost of $100.00 per month. No partial refund for moving my things out before the end of the month.
Tobias H | Overall ExperienceThey do a great job there . I will use them again if I ever need a storage .
Todd L | Overall ExperienceNice place to do business with.
Todd L | First ImpressionsThe manager Sandy was awesome and had the best customer service. And the other employees were awesome to.
Nathan & | Overall ExperienceFriendly staff, nice clean and secure facility. Would recommend to others!
Tobias H | First ImpressionsVery Friendly. Was clean.
CAROLE R | Overall ExperienceSpringfield Missouri to cottonwood Arizona. From beginning to end you all made a stressful time simple and easy.
Patricia G | Overall ExperienceVery accommodating and courteous.
Janette & | Overall Experience,,,,,
Gayle J | Overall ExperienceThey had everything that I needed for my move . plastic ,locks,they have it all
George L | Overall ExperienceNicole & Sandi were both absolutely lovely to work with. Keep it up!!!
Karen B | Overall ExperienceVery Friendly staff.
Howard & | ReservationMy unit was filthy!! So much dust blew into my unit it was amazing. Everything was covered in dust. I complained to the person at the desk and they couldn't care less. I also saved $25/m by leaving.
Jeffrey K | Overall ExperienceSandi was wonderful to work with. Very friendly & efficient service at move-in. Unit was clean & secure.
Karen B | ReservationExcellences all the way through, from facilities to staff!
Nelson C | Overall ExperienceWe were very pleased that Uhall was willing to help us out after our place fell through. Thanks
Daniel & | Overall ExperienceSandi was superb in helping me get the move-out done, so kind and patient, too, U-Haul is lucky to have her. Have a great summer!
Jacqueline o | Overall ExperienceThe staff is friendly, courteous, and professional.
Julie L | Overall ExperienceI really appreciated the service I had received at U-Haul, the Managment was very polite and helpful. Thank you for being there for your community...
Jim F | Overall Experience