Customer Reviews for U-Haul Moving & Storage of Veterans Park

718 reviews

2011 E Fry Blvd   Sierra Vista, AZ 85635

(520) 452-1268

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(520) 452-1268

2011 E Fry Blvd
Sierra Vista, AZ 85635

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Wouldn't store anything anywhere else! Clean and cool units!

Lindsey L A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CARLOS B.  |  First Impressions 
Rating:
5.0

A wonderful experience.

Arlene S.  |  Overall Experience 
Rating:
3.0

The top speed was 74mph it was difficult passing on 75mph speed limit area and maintaining 74 on mountain areas

BRIAN Z. 
Rating:
5.0

Great job in service

JIMMY A. 
Rating:
5.0

Customer did not leave a comment.

KEVIN L. 
Rating:
3.0

Nice facility and employees I just think it’s priced a little to high.

luke r.  |  First Impressions 
Rating:
5.0

Not enough employees to take care of customers.. Too long of a wait.. Rude staff

CRYSTAL P. 
Rating:
5.0

The gentleman who disconnected the trailer from my vehicle and processed my return was exceptional. Very friendly and really likes his job

Marcie J. 
Rating:
5.0

Customer did not leave a comment.

David L. 
Rating:
3.0

First rep screwed up our reservation. Had to cancel then reschedule online. Then correct again with a 2nd rep that contacted us on our road trip.

SHAUN OTIS J. 
Rating:
5.0

Customer did not leave a comment.

Demetria M. 
Rating:
1.0

Apparently you guys don't know what you doing you guys sending customers info to the wrong person

VICTOR M. 
Rating:
5.0

Customer did not leave a comment.

ALAN KEITH D. 
Rating:
5.0

The staff were extremely helpful and very pleasant to work with

Bryan K.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lawrence B. 
Rating:
5.0

Used Many times and have NEVER had a bad N experience. They go out of their way to take care N of every customer !!!!!

BARBARA S.  |  First Impressions 
Rating:
4.0

Have requested number of blankets on site

ALAN S. 
Rating:
5.0

Easy turn-in - excellent customer service

CATHERINE O. 
Rating:
5.0

Good, professional staff....

JOHN G. 
Rating:
5.0

Customer did not leave a comment.

Ash D. 
Rating:
5.0

Customer did not leave a comment.

Helena S. 
Rating:
5.0

Nice location and staff.

MILAGROS F. 
Rating:
3.0

The trailer we reserved was not there. We had to go with something else. No discount was offered for the inconvenience that was caused.

IAN C. 
Rating:
5.0

Customer did not leave a comment.

PRUDENCE B. 
Rating:
5.0

The service was awesome

BRIAN S. 
Rating:
1.0

I reserved truck online, when I arrived for pickup, no truck available, hmm, no offer from clerk. So I asked if I could get next larger, answer yes, took few times back and forth with manager then I got rental, it was horrible. the door was bent and it sounded like i was in a tornado driving down the rode. upon return, the clerk said, yes when i washed it the water went inside. not good management, staff was nice but the manager was too busy installing a hitch to manage the store

ANTHONY M. 
Rating:
4.0

maintain equipment better

JOHN G. 
Rating:
4.0

Customer did not leave a comment.

Debbie D.  |  Overall Experience 
Rating:
4.0

I needed help unloading the truck but was unable to do so because the place was understaffed. I’ll try again either today or tomorrow but since I can’t unload it without help, I’ll have to turn the truck in with my belongings and they can trash 🗑 it I guess.

Lavonne B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ELIZABETH W. 
Rating:
4.0

They have push cart available to assist with loading and unloading. Very helpful.

JOSHUA W.  |  First Impressions 
Rating:
5.0

This was fast and easy and so much better than having to drive it yourseif

Dawn C. 
Rating:
5.0

Customer did not leave a comment.

ARTURO O. 
Rating:
5.0

Customer did not leave a comment.

PATRICIA W. 
Rating:
3.0

The vehicle we reserved was not available when we arrived. They gave us a different vehicle it worked for the most part but not what we ordered. Why does such a. Sizable location only have 1 pick up truck?

JEREMY N. 
Rating:
5.0

Customer did not leave a comment.

GREGORY E. 
Rating:
5.0

Customer did not leave a comment.

GREG C. 
Rating:
5.0

Customer did not leave a comment.

GARY Y. 
Rating:
5.0

Joshie went above and beyond for us. I had problems with the mobile check in, so I went inside to pick up my rental. He made sure everything was right for us. Thank you for an excellent experience. I will definitely use uhaul more in the future.

JesseAnne M. 
Rating:
3.0

Very nice young man.

DUSTIE C. 
Rating:
5.0

ABSOLUTE TOP NOTCH!!! THESE WONDERFULLY SKILLED GALS AND GUYS ALL DESERVE A RAISE AND ALL THE PRAISE. BE IT KNOW I WILL MORE THAN GLADY DO REPEAT BUSINESS WITH THEM ANY AND EVERY DAY!!! COME SEE THEM TODAY

RAPHAEL R. 
Rating:
5.0

can't think of anything. Customer service was excellent and so is equipment

Jeanne C. 
Rating:
5.0

Customer reps were friendly and helpful, everything was ready to go, very happy every time I use Uhaul at this location, thanks!

Tara N. 
Rating:
5.0

Customer did not leave a comment.

JESSICA Z. 
Rating:
5.0

Customer did not leave a comment.

JULIUS E. 
Rating:
5.0

Customer did not leave a comment.

Nicolas B. 
Rating:
5.0

Rented trailers a few times from here and never experienced anything bad. Satisfied with equipment and customer service

JERONE D. 
Rating:
4.0

I forgot to informed the guy that assisted me, Sounds like the transmission was going out of the truck I was driving

ETAVIA P. 
Rating:
5.0

Had to unhitch the trailer not enough staff but great customer service

PEDRO E. 
Rating:
5.0

Customer did not leave a comment.

Julian S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SERGEY Y. 
Rating:
5.0

Customer did not leave a comment.

RICHARD M. 
Rating:
1.0

No cargo van available after reserving it. Wait was way too long. Poor customer service and seemed very disorganized.

ELLEN V. 
Rating:
5.0

Customer did not leave a comment.

JAMES S. 
Rating:
4.0

Customer did not leave a comment.

Raymond F. 
Rating:
5.0

Customer did not leave a comment.

PAUL M. 
Rating:
4.0

Customer did not leave a comment.

GORDON W. 
Rating:
5.0

Customer did not leave a comment.

RANDALL B. 
Rating:
5.0

Customer did not leave a comment.

JULIA B. 
Rating:
5.0

Always great customer service.

RETA D. 
Rating:
5.0

on line did not work well to up load DL pictures so that needs to be improved it was faster inside with customer service person than on line

JAMES M. 
Rating:
5.0

Customer did not leave a comment.

ARTURO C. 
Rating:
5.0

The employees at Sierra Vista were very professional, and courteous! Thank you!

KENNETH R. 
Rating:
5.0

Customer did not leave a comment.

RITA S. 
Rating:
3.0

I was overcharged the miles said 193 when I took the truck on the lease it says 190 not happy was overcharged

GEORGE V. 
Rating:
5.0

Used during our move out of Sierra Vista. Excellent staff, good prices, secure place for our household goods. Would recommend to anyone who needs a storage unit.

Michael D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHERMICHA A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

RONALD H. 
Rating:
5.0

Customer did not leave a comment.

BRIAN J. 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY R. 
Rating:
3.0

How can you advertise a $19.95 in town rate, pay for it online at a price of $34.80 and then further mark up the price for a total of $56? This is the absolute last time I'm renting from Uhaul

SETH N. 
Rating:
5.0

You are doing great, at least with my experience!

ANDREA R. 
Rating:
5.0

The truck was a little run down and the drivers side door didn't close properly but the employees are awesome and friendly and I would definitely recommend them.

Andrew S. 
Rating:
5.0

Excellent customer service! I would not change a thing this location is doing..

MARY N. 
Rating:
5.0

Customer did not leave a comment.

GEORGE W. 
Rating:
5.0

Customer did not leave a comment.

Nicolas B. 
Rating:
5.0

I have used this local uhaul several times the customer service has always been great.

Denise S. 
Rating:
4.0

Customer did not leave a comment.

Taneisha B. 
Rating:
5.0

The experience was exceptional.

MICHAEL B. 
Rating:
5.0

Excellent experience, no recommendations for improvement

Chris L. 
Rating:
5.0

Thanks so much!!/

Tinae P.  |  First Impressions 
Rating:
5.0

Drop off sign said an attendant would come out. Waited 10 minutes and no one came outside. Finally I jurned in the trailer using the app/website.

EVAN M. 
Rating:
4.0

Customer did not leave a comment.

TRACY S. 
Rating:
3.0

Customer did not leave a comment.

WILLIAM F. 
Rating:
5.0

Staff came out and made the connection, made sure I understood and asked if I had any questions. Return was hassle free.

BRIAN T. 
Rating:
5.0

Lovely people Professional Easy

George F. 
Rating:
5.0

This U-Haul location is very well run and efficient, with very friendly and helpful employees! It was a pleasure doing business with them!

THOMAS S. 
Rating:
5.0

Customer did not leave a comment.

CHARLES J. 
Rating:
5.0

Customer did not leave a comment.

GEORGE R. 
Rating:
5.0

I always use UHaul, there's no better service as far as I bern a costumer i bern real happy with the service, people are friendly ,and profissional. Love my UHaul.. I would strongly recommend their services, and NO! Iam not getting paid ,this is not advertising ,this is just thruth, i do Love U Hail services. They are also very deprendable .

CONCEICAO R. 
Rating:
5.0

Customer did not leave a comment.

LUCAS B. 
Rating:
4.0

Customer did not leave a comment.

ROLAND R. 
Rating:
5.0

Helpful staff. Nice, big location. Helpful staff.

JULIAN S. 
Rating:
5.0

The staff are always very polite and very helpful. The manager is very loyal to her customers she is a great manager and this U-Haul is ran very well and very smooth

Justine S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

jay b.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SOREL V. 
Rating:
5.0

Helpful, friendly staff, no problems. Big clean location

Julian S.  |  First Impressions 
Rating:
5.0

Very nice place and easy to get into and out.

William D. 
Rating:
5.0

Customer did not leave a comment.

Ryan M. 
Rating:
5.0

You’ve got a really good crew. Give them all a pay raise.

Steven H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

aaron T.  |  First Impressions 
Rating:
5.0

Kristina and crew were great to work with!

Tom S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Maria B.  |  Overall Experience 
Rating:
5.0

awesome

JOHN H. 
Rating:
5.0

Customer did not leave a comment.

robert t.  |  Overall Experience 
Rating:
5.0

The people who work there were always very helpful and friendly!!!

ronda l.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DAVID R.  |  Overall Experience 
Rating:
5.0

It was my pleasure to rent a storage with UHAAUL. All staffs were very courteous and helpful. Thank you UHAAUL.

Shahbaz H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

TRACY K. 
Rating:
5.0

Customer did not leave a comment.

Arlene S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mariella L.  |  First Impressions 
Rating:
5.0

Perfect rental

JAMIE M. 
Rating:
4.0

I was originally supposed to pick up at a different location but I was not notified via text (preferred contact method) of the change in pick up location. Other than that, everything was very good.

JERRY M. 
Rating:
5.0

Vehicle was dirty.

DANA C. 
Rating:
5.0

The Manager, Christina at the Sierra Vista store on Fry Blvd was very friendly, helpful and kind.

MICHAEL D. 
Rating:
5.0

Customer did not leave a comment.

CHARLES P. 
Rating:
5.0

Nice newer pickup for getting things done

RICHARD M. 
Rating:
5.0

Greatly clean, new facilities, and kind, and professional staffs! Appreciate it!

Barnabas K. 
Rating:
5.0

Customer did not leave a comment.

Shaqueta P. 
Rating:
5.0

Customer did not leave a comment.

sue ann c.  |  First Impressions 
Rating:
5.0

In and out with no issues. Very good customer service.

JOHN K. 
Rating:
5.0

Customer did not leave a comment.

PEDRO R. 
Rating:
4.0

Van was not clean. The windshields layers of snow and ice that I had to clear. Interior has a lot of straw wrappers, receipts, and random bits of trash. Dash had mystery sticky mess here and there around radio and controls. I had no mechanical issues but the drivers door does not seal and required ear plugs to drive. A diesel motor would be appreciated. It really struggled on hills and fuel economy was 8-10 mpg with a small gas motor.

DANIEL B. 
Rating:
5.0

Customer did not leave a comment.

Julee M.  |  First Impressions 
Rating:
5.0

The guys were fantastic! absolutely no complaints!

CHRISTIAN J. 
Rating:
5.0

Customer did not leave a comment.

Patricia C. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL D. 
Rating:
5.0

Customer did not leave a comment.

AAron C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

mary f.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

THOMAS N.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Bertha B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jalen H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Quentin H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

karen m.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Albert L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jennifer C.  |  First Impressions 
Rating:
5.0

Never been disappointed whether in Arizona or Texas. Thank you for your great customer relations

lisa s.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Janet M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ROBERT V.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

George K.  |  Overall Experience 
Rating:
5.0

We were greeted by Tye when we arrived and he walked us through the process and made it very easy. Great customer service. Thanks uhaul and Tye

DeDe N.  |  First Impressions 
Rating:
5.0

The staff was awesome

SUSAN M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Marianne O.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Linda H.  |  Overall Experience 
Rating:
5.0

Thank you!

Josseck S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SAMUEL H.  |  Overall Experience 
Rating:
3.0

Since I have to access my unit with a key card and my lock along with cameras recording, why can't I access my unit any time I want to? I needed to get some cold weather camping gear late one night but I couldn't access my unit without setting off the alarm. That needs to be accessible 24 hours a day.

Phillip D.  |  Overall Experience 
Rating:
5.0

No Issues

James T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MICHELLE M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Becky L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

John T.  |  Overall Experience 
Rating:
5.0

Nice people, very clean facility and secure.

Anne G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

THOMAS N.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DEBBRAH H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

joel b.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Rodney W.  |  Overall Experience 
Rating:
5.0

They were all very accommodating and nice. Great service.

CATHY L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Linda H.  |  First Impressions 
Rating:
5.0

Tony was awesome. He explained everything to us and was very helpful. Checked in on us to see if there was anything that we needed or if he could assist us.

David A.  |  First Impressions 
Rating:
5.0

The only thing that was annoying never being able to reach them by phone

Deborah M.  |  Overall Experience 
Rating:
5.0

The staff were helpful & easy to talk with , good overall experience

ROBERT W.  |  First Impressions 
Rating:
5.0

The staff was always friendly & helpful. They offered different options to help me decide on a size. Alway felt safe & my unit was secure. Very easy access. Great place & good price for climate controlled storage.

Beverly Ann P.  |  Overall Experience 
Rating:
5.0

Easy move in process. The unit was very clean and easy to move into. Thank you!!

Marla W.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Brien M.  |  Overall Experience 
Rating:
5.0

Great facility and superb staff.

Mark S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SAMUEL H.  |  First Impressions 
Rating:
5.0

Great customer service

robert t.  |  First Impressions 
Rating:
5.0

I was particularly impressed with the helpfulness of the staff. Everyone I dealt with -- from the office staff to the cleaning staff -- was pleasant and happy to help with anything I needed.

marianne m.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Paula S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Zayarie V.  |  Overall Experience 
Rating:
5.0

Nice work .Thank You

calro m.  |  First Impressions 
Rating:
5.0

Everything about this facility was nothing but top rated The staff is incredible, the most helpful I have ever encountered

Robert D.  |  Overall Experience 
Rating:
5.0

outstanding service

Michael z.  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Jacob M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jerome L.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Kisha C.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

CHRISTOPHER T.  |  First Impressions 
Rating:
5.0

Spacious parking, restroom and wifi.

Betty Lou T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Karen T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Stacie N.  |  Overall Experience 
Rating:
5.0

Excellent location and great use of the old Kmart building allowing for perfect temperature control.

Dana C.  |  First Impressions 
Rating:
5.0

Don’t understand the policy why certain units are open and others aren’t in the same sections. It was a good experience except for that there are no breaks on the carts and the sidewalk and pavement are sloped downhill so loading/unloading or challenging.

Karyn R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mark S.  |  First Impressions 
Rating:
5.0

You can’t beat this service. The staff goes above and beyond to make sure that everything you need is taking care of

Barbara S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Dawn C.  |  First Impressions 
Rating:
5.0

They were so very helpful in getting things straight with our storage. I kept trying to find out where I was suppose to go because the movers office was telling me one thing and they couldn’t find my reservation. Was so relieved when I contacted them.

Karen T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Paul W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Paula S.  |  First Impressions 
Rating:
5.0

The Best.Thank You.SJB.

Stephen B.  |  Overall Experience 
Rating:
5.0

Thanks for making the end of the trip so easy for me. I chose to have extra storage there.

Catherine M C.  |  First Impressions 
Rating:
5.0

Staff very friendly and helpful

Larry G.  |  First Impressions 
Rating:
5.0

Friendly and helpful staff. Clean facility. Great experience!

Linda M.  |  First Impressions 
Rating:
5.0

aa went well

Lester E.  |  First Impressions 
Rating:
4.0

Thank you!

Dana W.  |  First Impressions 
Rating:
4.0

Its an indoor facility where something had spilled on the floor in the walkways, tracked everywhere and on one of the carts. It was there the next day too. Other than that, very good & would use again

DAWN A.  |  Overall Experience 
Rating:
5.0

Check-in was quick and pleasant.

Richard R.  |  First Impressions 
Rating:
5.0

Excellent customer service and friendly staff

Peter S.  |  First Impressions 
Rating:
5.0

All questions were answered plus the tour and tips = 100% confidence for accessing and storing in my unit

DAWN A.  |  First Impressions 
Rating:
5.0

The staff are amazing! They definitely go above and beyond for customers!

Cerelle C.  |  Overall Experience 
Rating:
5.0

they showed me where my storage unit was at and told me i could pick up my truck there also

Jennie L.  |  First Impressions 
Rating:
5.0

Great service

alice s.  |  Overall Experience 
Rating:
4.0

Good job!

James Q.  |  Overall Experience 
Rating:
5.0

The staff was by far the best part of my experience. Their tireless efforts made me feel like the most important part of their days. Kristina even researched & fixed other people’s errors to help.

liz Y.  |  Overall Experience 
Rating:
5.0

I called this location because I had been charged for a ubox that was returned on 4/9. The manager was very helpful, professional and courteous and processed a refund very quickly.

Blair W.  |  Overall Experience 
Rating:
4.0

Heather, counter person was awesome and helpful. She went above and beyond. Allen helped get my pod to my house, stayed and helped unload it as well. Very nice kid and helpful.

Paul P.  |  Overall Experience 
Rating:
5.0

great service!

Susan P.  |  Overall Experience 
Rating:
4.0

Very professional and helpful-the people went out of their way to be helpful

Joseph B.  |  Overall Experience 
Rating:
5.0

A perfect moving experience.

Marilyn H.  |  Overall Experience 
No reviews have been submitted for this location.

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