Customer did not leave a comment.CHRISTIE P.
Customer Reviews for U-Haul Moving & Storage of Veterans Park
Sierra Vista, AZ 85635
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
- Free towing inspection
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Very friendly, welcome with open arms. Helped me to reserve another auto transport for another day.JOSE L.
The staff were wonderful, the facilities and vehicles were clean and well-maintained and it was all very affordable. We had an extremely positive experience.SONYA S.
Customer did not leave a comment.BRANDON M.
you could get all you different dealers to use a single price book. i wasd told you had a program that gave 165 miles free and another place told me a pick up and tow dolly would run 72.00 dollaRS. (BOTH WERE INCORRECT) it ended up being around 150.00 but i was charged 209.00 when i picked up the unitJOHN D.
Kris Smith is an amazing manager! Keep up the awesome work.JEFFERY V.
Customer did not leave a comment.TRINITY E.
Levi Who worked at the front desk was very helpful and had a great personalityMICHAEL R.
Customer did not leave a comment.JAMES S.
Customer did not leave a comment.RICHARD H.
Customer did not leave a comment.MICHAEL M.
Customer did not leave a comment.David L.
Excellent customer service, easy check in and out!BRADLEY M.
Customer did not leave a comment.jerry M.
Customer did not leave a comment.JOHN J.
Nothing. Excellent customer service.Edward U.
Customer oriented. Professional to deal withJOAN A.
Good Morning, I had a great experience at the drop off location. I had one issue/concern that I would like a manager or customer service call me about. My number is 916-215-8925. Thank you very and I look forward to taking to you.Kevin W.
I was promised a free on-site storage unit since I rented my UHaul truck there, but when I returned with a truck full of household goods I was told all their units were full. I had 2 out of town paid moving help with me and now no where to store the household goods. I was lucky to find some storage units elsewhere in town, but it cost me $237. Expenses I had not planned for. Besides that, I was rented a truck with less than a quarter tank of gas. Totally unacceptable.STEPHEN T.
Wonderful staff. Everyone was super helpful. Good service and equipment and well worth the cost.THEODORE P.
The check in and drop off process was efficient.patrick G.
Customer did not leave a comment.ROBERT B.
Customer did not leave a comment.Colleen L.
Customer did not leave a comment.LEONARD T.
First impressions are the most important and when I walked into the office, it was so very clean and tidy! I loved the storage size demos in the office that show you what a 5 x 5 or 5 x 10 actually looks like. I thought I wanted a 5 x 5, but after seeing it, I went with the 5 x 10. The gentlemen who helped me out were friendly, funny, and helpful. They set me up on an autopay (because I didn't want to deal with remembering such an important bill) and explained the card key. Added bonus was the knowing there is such good security. I will definitely recommend this facility! Wish I remembered the name of the gentleman who helped me. He was great.Britta A. | First Impressions
Used several times always goes smooth and professional.ANTHONY G.
Friendly courteous knowledgeable and I'd recommend them and use them againTHOMAS I.
Other than the price of the truck being double from one rented the previous month everything else was goodJOHN C.
Customer did not leave a comment.SEAN M. | First Impressions
Customer did not leave a comment.LINDA K.
Customer did not leave a comment.Christopher W.
Customer did not leave a comment.GREGORY B.
Customer did not leave a comment.MARGO D.
The electronic check-in feature and store was well done n well thought out. Return took 5 min with email receipt. Never been in and out of uhaul so fast!Larry J.
Both rental (Phx) and drop facility (SV) was amazing. Our bonus was the free month storage. So we could PUT our stuff away and not be "PACKED" in our new home. THANK YOULisa G. | Overall Experience
Courteous and friendly staff very helpfulTHOMAS I.
Customer did not leave a comment.Louis G.
Staff were very helpful and checkout was quick!ASHLEY W.
Customer did not leave a comment.Michael L.
Customer did not leave a comment.JAMES J.
Customer did not leave a comment.DAVID L.
Customer did not leave a comment.John T. | First Impressions
Customers should >not< be standing around and kept waiting while employees are stacking shelves. It was wrong I that had to ask for help only to be told someone else would help me. This tells me customers are not the priority and the management at this location is not customer centered. The truck was fine and the transaction was fine. Customers should be more than a transaction number.Richard Y.
Customer did not leave a comment.BEVERLY W.
Great customer service and quickJOHN T.
Customer did not leave a comment.MA M.
Very efficient Team and also courteous! Overall I was satisfied but the cost to rent seems very expensive for an auto transport from Denver to Sierra Vista.John W.
Good customer service from all staff all around specially with all last minute changes.Federick P.
Tires about 7|8 worn out.JERRY R.
Levi was excellent and really helped with the check in process. He deserves five stars. I had reserved a storage unit online, only to find that none was available when I arrived. Levi worked to find an available space and ensure that I was able to rent it. It is a concern to me that I reserved a space on line, following Uhaul’s process, then after traveling across country, finding that my reservation was essentially worthless. That’s a 3 star performance, maybe 2.David E. | First Impressions
Christina was very professional and helpful in suggesting what i needed for my situation.ROBERTO O.
Customer did not leave a comment.JEREMY R.
Customer did not leave a comment.RICHARD W.
Remove the door open alarm, it serves no purpose.ALAN A.
Customer did not leave a comment.THOMAS W.
Great location and easy to get to. Staff took care of me right away Made the return so easyMark B.
See above commentsBECKY S.
The staff at this location is very helpful and professional, hard workers. Large location, lots of storage units, trucks etc.Diana P.
We really appreciate Tony at the Sierra Vista AZ Veteran's Park center and all he did to make moving out our Uboxes easier.joseph W.
It was all goodMARTIN B.
Customer did not leave a comment.JASON C.
Customer service is excellent. Every employee goes above and beyond. Just moved here but will def return.Diana G.
Great guys Great serviceLARRY O.
Customer did not leave a comment.SCOTT SAMUEL N.
Well In a nut shell I think everyone of these people who work here are amazing people from Miss Mary to Mr. Anthony so in my opinion U-Haul should be very happy and feel proud knowing they have these kind of people on their team thank you again U-Haul Sincerely Mr. TeddyTEDDY K.
Customer did not leave a comment.JULIE K.
I reiterated several times I needed a storage shed once I picked up my household goods and was told I would have one available. Got there with my truck full of furniture (along with two out of town helpers at $30 an hour), and was told there were no storage units available. So I had to scramble and instead of a free storage unit (which came from renting a Uhaul truck), I ended up paying $231 at another storage business. Also, when I picked up the truck it was only 1/4 full of gas. Both issues are unacceptable and I am awfully close to filing a BBB complaint.STEPHEN T.
I think you guys are the best and it’s good to see the Kmart building was put to good use LOLTeddy K. | First Impressions
Super business. Great staff. Everyone was very positive and helpful! Thank you!RICHARD B.
Find a new and responsible location in sterling virginia! Trying to make reservations was lengthy , arrange for local dealers to make reservations from their location for other dealers. .RAYMOND N.
Excellent customer service.LOU S.
Customer did not leave a comment.Joseph S.
Customer did not leave a comment.Jennifer R.
Customer did not leave a comment.DAVID C.
Customer did not leave a comment.Albert S. | First Impressions
Customer did not leave a comment.JIMMY W.
Customer did not leave a comment.Elizabeth C. | First Impressions
The staff was great thank youWANDA V.
Customer did not leave a comment.JESUS Y.
Customer did not leave a comment.Brian S.
Customer service was outstanding, thank you.Arthur G. | Overall Experience
All around horrible experience horrible customer service reps inside the store horiible horrible horrible.... Horrible truck horrible everything... Never again!!!Stacie M.
Customer did not leave a comment.JAMES TIMOTHY M.
Both Location's : pick and drop off, the staff were amazing and Friendly.Lisa G. | First Impressions
Customer did not leave a comment.Michael M.
Customer did not leave a comment.Dianne B. | First Impressions
They gentlemen was nice and very respectful nothing to changejames G.
Customer did not leave a comment.LLOYD W.
Not much. Staff was great and equipment in good repairERIC L.
Everyone was so helpful at this location. After receiving a very high quote from U-haul online, I was able to get a much lower rate from Penske where the people at U-haul were eager to compete for my business by price matching, showing me the equipment, and letting me know why U-haul was better as opposed to other rental truck companies. I couldn't have asked for a better experience. Thanks U-haul Sierra Vista for getting this service member across country in the most expedited and efficient way possible.FRANK M.
Customer did not leave a comment.SEAN R.
Customer did not leave a comment.PAMELA P.
Customer did not leave a comment.Richard R.
Customer did not leave a comment.Cheryl B.
Keep on keepin on.....michael E.
Customer did not leave a comment.Scott J.
Customer did not leave a comment.COY G.
Great friendly staff. Highly recommend.MICHAEL D. | Overall Experience
Customer did not leave a comment.MICHAEL T.
The staff was friendly and very helpful!Charlene H.
All fineJANE B.
I've been here several times, and unless you come at the last hour they're open, there is almost always an unacceptable wait for service. Phone calls take too long for an answer. They're either understaffed or undertrained. When you do come in contact with an employee they're generally courteous and helpful, but you need to have major patience. I've found the U-Haul on Hwy 92 a lot better to deal with, even though their location may not be as handy.David R.
Customer did not leave a comment.Robert M.
The person at this location listened to all I told him about the truck and was in process before I left of cleaning the truck. I have used this location before and 1 other here in Sierra Vista, AZ and they have both been excellent.Donald H.
Very friendly, professional, and helpful staff.PAUL R.
Supply the man power to do the actual moveDAVID W.
The courtesy is excellent for a service company.taigen r. | First Impressions
Personnel at both locations were wonderful and very helpful.MARY C.
Add more staff and train them.David R.
Excellent service.DARRELL J.
Customer did not leave a comment.William M.
Customer did not leave a comment.Maricela H.
Customer did not leave a comment.Monica H. | First Impressions
Customer did not leave a comment.Denise H. | First Impressions
Kind staff, well organized and always willing to assist.MICHAEL D. | First Impressions
Staff personnel were very helpful. The complementary carts were greatly appreciated & allowed me to unload in about half the time I expected.Jeffrey B. | First Impressions
Customer did not leave a comment.Eugene G. | First Impressions
When we were loading our stuff into the storage unit there was a lady walking around offering to help making a lot easier to find what we're looking for and things like that. We're really appreciated her presence.when we were loading our stuff into the storage unit there was a lady walking around offering to help making a lot easier to find what we're looking for and things like that. We're really appreciated her presence.Gary W. | First Impressions
The facility itself and people are amazing. However the bombardment of text messages and emails to take a survey is overwhelming. Please stop sending.Daniella D. | Online Move In
It is a very good with great customer service. I appreciated their help. Very nice and convenient location.DAVID H. | Overall Experience
The employees were friendly and incredibly helpful.Kelly H. | Online Move In
Wouldn't store anything anywhere else! Clean and cool units!Lindsey L A. | Overall Experience
Customer did not leave a comment.CARLOS B. | First Impressions
A wonderful experience.Arlene S. | Overall Experience
Nice facility and employees I just think it’s priced a little to high.luke r. | First Impressions
The staff were extremely helpful and very pleasant to work withBryan K. | First Impressions
Used Many times and have NEVER had a bad N experience. They go out of their way to take care N of every customer !!!!!BARBARA S. | First Impressions
Customer did not leave a comment.Debbie D. | Overall Experience
I needed help unloading the truck but was unable to do so because the place was understaffed. I’ll try again either today or tomorrow but since I can’t unload it without help, I’ll have to turn the truck in with my belongings and they can trash 🗑 it I guess.Lavonne B. | First Impressions
They have push cart available to assist with loading and unloading. Very helpful.JOSHUA W. | First Impressions
Customer did not leave a comment.Julian S. | Overall Experience
Used during our move out of Sierra Vista. Excellent staff, good prices, secure place for our household goods. Would recommend to anyone who needs a storage unit.Michael D. | Overall Experience
Customer did not leave a comment.CHRISTOPHERMICHA A. | First Impressions
Thanks so much!!/Tinae P. | First Impressions
The staff are always very polite and very helpful. The manager is very loyal to her customers she is a great manager and this U-Haul is ran very well and very smoothJustine S. | First Impressions
Customer did not leave a comment.jay b. | Overall Experience
Helpful, friendly staff, no problems. Big clean locationJulian S. | First Impressions
You’ve got a really good crew. Give them all a pay raise.Steven H. | First Impressions
Customer did not leave a comment.aaron T. | First Impressions
Kristina and crew were great to work with!Tom S. | Overall Experience
Customer did not leave a comment.Maria B. | Overall Experience
Customer did not leave a comment.robert t. | Overall Experience
The people who work there were always very helpful and friendly!!!ronda l. | Overall Experience
Customer did not leave a comment.DAVID R. | Overall Experience
It was my pleasure to rent a storage with UHAAUL. All staffs were very courteous and helpful. Thank you UHAAUL.Shahbaz H. | Overall Experience
Customer did not leave a comment.Arlene S. | First Impressions
Customer did not leave a comment.Mariella L. | First Impressions
Customer did not leave a comment.sue ann c. | First Impressions
Customer did not leave a comment.Julee M. | First Impressions
Customer did not leave a comment.AAron C. | First Impressions
Customer did not leave a comment.mary f. | First Impressions
Customer did not leave a comment.THOMAS N. | Overall Experience
Customer did not leave a comment.Bertha B. | Overall Experience
Customer did not leave a comment.Jalen H. | Overall Experience
Customer did not leave a comment.Quentin H. | First Impressions
Customer did not leave a comment.karen m. | Overall Experience
Customer did not leave a comment.Albert L. | Overall Experience
Customer did not leave a comment.Jennifer C. | First Impressions
Never been disappointed whether in Arizona or Texas. Thank you for your great customer relationslisa s. | First Impressions
Customer did not leave a comment.Janet M. | First Impressions
Customer did not leave a comment.ROBERT V. | Overall Experience
Customer did not leave a comment.George K. | Overall Experience
We were greeted by Tye when we arrived and he walked us through the process and made it very easy. Great customer service. Thanks uhaul and TyeDeDe N. | First Impressions
The staff was awesomeSUSAN M. | Overall Experience
Customer did not leave a comment.Marianne O. | Overall Experience
Customer did not leave a comment.Linda H. | Overall Experience
Thank you!Josseck S. | Overall Experience
Customer did not leave a comment.SAMUEL H. | Overall Experience
Since I have to access my unit with a key card and my lock along with cameras recording, why can't I access my unit any time I want to? I needed to get some cold weather camping gear late one night but I couldn't access my unit without setting off the alarm. That needs to be accessible 24 hours a day.Phillip D. | Overall Experience
No IssuesJames T. | Overall Experience
Customer did not leave a comment.MICHELLE M. | First Impressions
Customer did not leave a comment.Becky L. | Overall Experience
Customer did not leave a comment.John T. | Overall Experience
Nice people, very clean facility and secure.Anne G. | First Impressions
Customer did not leave a comment.THOMAS N. | First Impressions
Customer did not leave a comment.DEBBRAH H. | First Impressions
Customer did not leave a comment.joel b. | First Impressions
Customer did not leave a comment.Rodney W. | Overall Experience
They were all very accommodating and nice. Great service.CATHY L. | Overall Experience
Customer did not leave a comment.Linda H. | First Impressions
Tony was awesome. He explained everything to us and was very helpful. Checked in on us to see if there was anything that we needed or if he could assist us.David A. | First Impressions
The only thing that was annoying never being able to reach them by phoneDeborah M. | Overall Experience
The staff were helpful & easy to talk with , good overall experienceROBERT W. | First Impressions
The staff was always friendly & helpful. They offered different options to help me decide on a size. Alway felt safe & my unit was secure. Very easy access. Great place & good price for climate controlled storage.Beverly Ann P. | Overall Experience
Easy move in process. The unit was very clean and easy to move into. Thank you!!Marla W. | Online Move In
Customer did not leave a comment.Brien M. | Overall Experience
Great facility and superb staff.Mark S. | Overall Experience
Customer did not leave a comment.SAMUEL H. | First Impressions
Great customer servicerobert t. | First Impressions
I was particularly impressed with the helpfulness of the staff. Everyone I dealt with -- from the office staff to the cleaning staff -- was pleasant and happy to help with anything I needed.marianne m. | Overall Experience
Customer did not leave a comment.Paula S. | Overall Experience
Customer did not leave a comment.Zayarie V. | Overall Experience
Nice work .Thank Youcalro m. | First Impressions
Everything about this facility was nothing but top rated The staff is incredible, the most helpful I have ever encounteredRobert D. | Overall Experience
outstanding serviceMichael z. | Online Move In
Customer did not leave a comment.Jacob M. | Overall Experience
Customer did not leave a comment.Jerome L. | First Impressions
Customer did not leave a comment.Kisha C. | First Impressions
Customer did not leave a comment.CHRISTOPHER T. | First Impressions
Spacious parking, restroom and wifi.Betty Lou T. | Overall Experience
Customer did not leave a comment.Karen T. | Overall Experience
Customer did not leave a comment.Stacie N. | Overall Experience
Excellent location and great use of the old Kmart building allowing for perfect temperature control.Dana C. | First Impressions
Don’t understand the policy why certain units are open and others aren’t in the same sections. It was a good experience except for that there are no breaks on the carts and the sidewalk and pavement are sloped downhill so loading/unloading or challenging.Karyn R. | Overall Experience
Customer did not leave a comment.Mark S. | First Impressions
You can’t beat this service. The staff goes above and beyond to make sure that everything you need is taking care ofBarbara S. | First Impressions
Customer did not leave a comment.Dawn C. | First Impressions
They were so very helpful in getting things straight with our storage. I kept trying to find out where I was suppose to go because the movers office was telling me one thing and they couldn’t find my reservation. Was so relieved when I contacted them.Karen T. | First Impressions
Customer did not leave a comment.Paul W. | First Impressions
Customer did not leave a comment.Paula S. | First Impressions
The Best.Thank You.SJB.Stephen B. | Overall Experience
Thanks for making the end of the trip so easy for me. I chose to have extra storage there.Catherine M C. | First Impressions
Staff very friendly and helpfulLarry G. | First Impressions
Friendly and helpful staff. Clean facility. Great experience!Linda M. | First Impressions
aa went wellLester E. | First Impressions
Thank you!Dana W. | First Impressions
Its an indoor facility where something had spilled on the floor in the walkways, tracked everywhere and on one of the carts. It was there the next day too. Other than that, very good & would use againDAWN A. | Overall Experience
Check-in was quick and pleasant.Richard R. | First Impressions
Excellent customer service and friendly staffPeter S. | First Impressions
All questions were answered plus the tour and tips = 100% confidence for accessing and storing in my unitDAWN A. | First Impressions
The staff are amazing! They definitely go above and beyond for customers!Cerelle C. | Overall Experience
they showed me where my storage unit was at and told me i could pick up my truck there alsoJennie L. | First Impressions
Great servicealice s. | Overall Experience
Additional Services at this Location
We have the largest selection of new trucks!
Our cargo and utility trailers start at $14.95!
We have the most coverage in North America!
We ship across town or accross the world!
We sell hundreds of products to make moving easier!
U-Haul is North America's #1 hitch installer!