Customer did not leave a comment.Elizabeth C. | First Impressions
Customer Reviews for U-Haul Moving & Storage of Veterans Park
Sierra Vista, AZ 85635
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
- Free towing inspection
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The staff was great thank youWANDA V.
Customer did not leave a comment.JESUS Y.
Customer did not leave a comment.Brian S.
Customer service was outstanding, thank you.Arthur G. | Overall Experience
All around horrible experience horrible customer service reps inside the store horiible horrible horrible.... Horrible truck horrible everything... Never again!!!Stacie M.
Customer did not leave a comment.JAMES TIMOTHY M.
Both Location's : pick and drop off, the staff were amazing and Friendly.Lisa G. | First Impressions
Customer did not leave a comment.Michael M.
Customer did not leave a comment.Dianne B. | First Impressions
They gentlemen was nice and very respectful nothing to changejames G.
Customer did not leave a comment.LLOYD W.
Not much. Staff was great and equipment in good repairERIC L.
Everyone was so helpful at this location. After receiving a very high quote from U-haul online, I was able to get a much lower rate from Penske where the people at U-haul were eager to compete for my business by price matching, showing me the equipment, and letting me know why U-haul was better as opposed to other rental truck companies. I couldn't have asked for a better experience. Thanks U-haul Sierra Vista for getting this service member across country in the most expedited and efficient way possible.FRANK M.
Customer did not leave a comment.SEAN R.
Customer did not leave a comment.PAMELA P.
Customer did not leave a comment.Richard R.
Customer did not leave a comment.Cheryl B.
Keep on keepin on.....michael E.
Customer did not leave a comment.Scott J.
Customer did not leave a comment.COY G.
Great friendly staff. Highly recommend.MICHAEL D. | Overall Experience
Customer did not leave a comment.MICHAEL T.
The staff was friendly and very helpful!Charlene H.
All fineJANE B.
I've been here several times, and unless you come at the last hour they're open, there is almost always an unacceptable wait for service. Phone calls take too long for an answer. They're either understaffed or undertrained. When you do come in contact with an employee they're generally courteous and helpful, but you need to have major patience. I've found the U-Haul on Hwy 92 a lot better to deal with, even though their location may not be as handy.David R.
Customer did not leave a comment.Robert M.
The person at this location listened to all I told him about the truck and was in process before I left of cleaning the truck. I have used this location before and 1 other here in Sierra Vista, AZ and they have both been excellent.Donald H.
Very friendly, professional, and helpful staff.PAUL R.
Supply the man power to do the actual moveDAVID W.
The courtesy is excellent for a service company.taigen r. | First Impressions
Personnel at both locations were wonderful and very helpful.MARY C.
Add more staff and train them.David R.
Excellent service.DARRELL J.
Customer did not leave a comment.William M.
Customer did not leave a comment.Maricela H.
Customer did not leave a comment.REBECA C.
We were stuck on the side of the road with animals and kids for over 3 hours the 1st day and then stuck with a flat tire for over an hour the second day. Awful experience!SCOTT B.
You are just too expensive. A 19.95 rental for 4 hours turned in to be $55. With that said everything else was as expected.GARY W.
Customer did not leave a comment.Monica H. | First Impressions
Customer did not leave a comment.DONALD E.
Customer did not leave a comment.Christian E.
Customer did not leave a comment.JUAN P.
Return policy/ location not well manned and a bit confusing.MADISON Y.
Customer did not leave a comment.Cheri M.
Customer did not leave a comment.Denise H. | First Impressions
when I made reservation only one place had the trailer and there was a $50 guaranty of it being there. we show up and its not only not there its a business office for U-Haul and there don't rent anything. We had to drive 3hr! round trip to pick up a trailer in another town and they didn't care about our massive inconvenience. U-Haul use to be good now its a mess. Very unhappy customerTIMOTHY B.
Customer did not leave a comment.wes L.
Customer did not leave a comment.THOMAS ALAN G.
Both check in and check out were great! Thank you!Leanne B.
Kind staff, well organized and always willing to assist.MICHAEL D. | First Impressions
Customer did not leave a comment.Daniel G.
Customer did not leave a comment.JUAN C.
Staff personnel were very helpful. The complementary carts were greatly appreciated & allowed me to unload in about half the time I expected.Jeffrey B. | First Impressions
I'm not sure if they saw me when I pulled in, but I did wait about 10 minutes for somebody to come out to the drop-off line, & I was the only one there at the time.JEFFREY B.
Customer did not leave a comment.AARON S.
Great service! The moving van was very clean and their service is outstanding. The entire staff is friendly and are happy to assist with a smile. This is for sure a "5 Star" Business. Thank you!DAVID R.
Customer did not leave a comment.Eugene G. | First Impressions
The Manager was helpful and so very efficient. Thank you for great service!ANA T.
Customer did not leave a comment.Edward B.
Online ordering was fast and easy!! It made checking in and out a breeze.Daniel V.
Give me a radio I can actually connect to with my phone. Even if it is an aux cord just make it work. The aux cord in that one was broken. It was horrible I had to listen to the radio.ANTHONY R.
When we were loading our stuff into the storage unit there was a lady walking around offering to help making a lot easier to find what we're looking for and things like that. We're really appreciated her presence.when we were loading our stuff into the storage unit there was a lady walking around offering to help making a lot easier to find what we're looking for and things like that. We're really appreciated her presence.Gary W. | First Impressions
The facility itself and people are amazing. However the bombardment of text messages and emails to take a survey is overwhelming. Please stop sending.Daniella D. | Online Move In
Customer did not leave a comment.JIMMY W.
Customer did not leave a comment.CARLO M.
Great service and very grateful for the help provided when I found out I had the wrong size drop mount.joseph S.
Tony and Deshawn both were super knowledgeable, professional, and helpful.TONJA M.
Everything was goodJOHN C.
It is a very good with great customer service. I appreciated their help. Very nice and convenient location.DAVID H. | Overall Experience
Nothing from my standpoint. Everyone I talked to gave me clear information and provided the flexibility my family needed from this task! Thanks so much!CHRISTIAN O.
Friendly employees.Dawn F.
Personnel were professional, quick and knowledgeable. That's all I have to say.JAMES A.
The employees were friendly and incredibly helpful.Kelly H. | Online Move In
Wouldn't store anything anywhere else! Clean and cool units!Lindsey L A. | Overall Experience
Customer did not leave a comment.CARLOS B. | First Impressions
A wonderful experience.Arlene S. | Overall Experience
The top speed was 74mph it was difficult passing on 75mph speed limit area and maintaining 74 on mountain areasBRIAN Z.
Great job in serviceJIMMY A.
Customer did not leave a comment.KEVIN L.
Nice facility and employees I just think it’s priced a little to high.luke r. | First Impressions
Not enough employees to take care of customers.. Too long of a wait.. Rude staffCRYSTAL P.
The gentleman who disconnected the trailer from my vehicle and processed my return was exceptional. Very friendly and really likes his jobMarcie J.
Customer did not leave a comment.David L.
First rep screwed up our reservation. Had to cancel then reschedule online. Then correct again with a 2nd rep that contacted us on our road trip.SHAUN OTIS J.
Customer did not leave a comment.Demetria M.
Apparently you guys don't know what you doing you guys sending customers info to the wrong personVICTOR M.
Customer did not leave a comment.ALAN KEITH D.
The staff were extremely helpful and very pleasant to work withBryan K. | First Impressions
Customer did not leave a comment.Lawrence B.
Used Many times and have NEVER had a bad N experience. They go out of their way to take care N of every customer !!!!!BARBARA S. | First Impressions
Have requested number of blankets on siteALAN S.
Easy turn-in - excellent customer serviceCATHERINE O.
Good, professional staff....JOHN G.
Customer did not leave a comment.Ash D.
Customer did not leave a comment.Helena S.
Nice location and staff.MILAGROS F.
The trailer we reserved was not there. We had to go with something else. No discount was offered for the inconvenience that was caused.IAN C.
Customer did not leave a comment.PRUDENCE B.
The service was awesomeBRIAN S.
I reserved truck online, when I arrived for pickup, no truck available, hmm, no offer from clerk. So I asked if I could get next larger, answer yes, took few times back and forth with manager then I got rental, it was horrible. the door was bent and it sounded like i was in a tornado driving down the rode. upon return, the clerk said, yes when i washed it the water went inside. not good management, staff was nice but the manager was too busy installing a hitch to manage the storeANTHONY M.
maintain equipment betterJOHN G.
Customer did not leave a comment.Debbie D. | Overall Experience
I needed help unloading the truck but was unable to do so because the place was understaffed. I’ll try again either today or tomorrow but since I can’t unload it without help, I’ll have to turn the truck in with my belongings and they can trash 🗑 it I guess.Lavonne B. | First Impressions
Customer did not leave a comment.ELIZABETH W.
They have push cart available to assist with loading and unloading. Very helpful.JOSHUA W. | First Impressions
This was fast and easy and so much better than having to drive it yourseifDawn C.
Customer did not leave a comment.ARTURO O.
Customer did not leave a comment.PATRICIA W.
The vehicle we reserved was not available when we arrived. They gave us a different vehicle it worked for the most part but not what we ordered. Why does such a. Sizable location only have 1 pick up truck?JEREMY N.
Customer did not leave a comment.GREGORY E.
Customer did not leave a comment.GREG C.
Customer did not leave a comment.GARY Y.
Joshie went above and beyond for us. I had problems with the mobile check in, so I went inside to pick up my rental. He made sure everything was right for us. Thank you for an excellent experience. I will definitely use uhaul more in the future.JesseAnne M.
Very nice young man.DUSTIE C.
ABSOLUTE TOP NOTCH!!! THESE WONDERFULLY SKILLED GALS AND GUYS ALL DESERVE A RAISE AND ALL THE PRAISE. BE IT KNOW I WILL MORE THAN GLADY DO REPEAT BUSINESS WITH THEM ANY AND EVERY DAY!!! COME SEE THEM TODAYRAPHAEL R.
can't think of anything. Customer service was excellent and so is equipmentJeanne C.
Customer reps were friendly and helpful, everything was ready to go, very happy every time I use Uhaul at this location, thanks!Tara N.
Customer did not leave a comment.JESSICA Z.
Customer did not leave a comment.JULIUS E.
Customer did not leave a comment.Nicolas B.
Rented trailers a few times from here and never experienced anything bad. Satisfied with equipment and customer serviceJERONE D.
I forgot to informed the guy that assisted me, Sounds like the transmission was going out of the truck I was drivingETAVIA P.
Had to unhitch the trailer not enough staff but great customer servicePEDRO E.
Customer did not leave a comment.Julian S. | Overall Experience
Used during our move out of Sierra Vista. Excellent staff, good prices, secure place for our household goods. Would recommend to anyone who needs a storage unit.Michael D. | Overall Experience
Customer did not leave a comment.CHRISTOPHERMICHA A. | First Impressions
Thanks so much!!/Tinae P. | First Impressions
The staff are always very polite and very helpful. The manager is very loyal to her customers she is a great manager and this U-Haul is ran very well and very smoothJustine S. | First Impressions
Customer did not leave a comment.jay b. | Overall Experience
Helpful, friendly staff, no problems. Big clean locationJulian S. | First Impressions
You’ve got a really good crew. Give them all a pay raise.Steven H. | First Impressions
Customer did not leave a comment.aaron T. | First Impressions
Kristina and crew were great to work with!Tom S. | Overall Experience
Customer did not leave a comment.Maria B. | Overall Experience
Customer did not leave a comment.robert t. | Overall Experience
The people who work there were always very helpful and friendly!!!ronda l. | Overall Experience
Customer did not leave a comment.DAVID R. | Overall Experience
It was my pleasure to rent a storage with UHAAUL. All staffs were very courteous and helpful. Thank you UHAAUL.Shahbaz H. | Overall Experience
Customer did not leave a comment.Arlene S. | First Impressions
Customer did not leave a comment.Mariella L. | First Impressions
Customer did not leave a comment.sue ann c. | First Impressions
Customer did not leave a comment.Julee M. | First Impressions
Customer did not leave a comment.AAron C. | First Impressions
Customer did not leave a comment.mary f. | First Impressions
Customer did not leave a comment.THOMAS N. | Overall Experience
Customer did not leave a comment.Bertha B. | Overall Experience
Customer did not leave a comment.Jalen H. | Overall Experience
Customer did not leave a comment.Quentin H. | First Impressions
Customer did not leave a comment.karen m. | Overall Experience
Customer did not leave a comment.Albert L. | Overall Experience
Customer did not leave a comment.Jennifer C. | First Impressions
Never been disappointed whether in Arizona or Texas. Thank you for your great customer relationslisa s. | First Impressions
Customer did not leave a comment.Janet M. | First Impressions
Customer did not leave a comment.ROBERT V. | Overall Experience
Customer did not leave a comment.George K. | Overall Experience
We were greeted by Tye when we arrived and he walked us through the process and made it very easy. Great customer service. Thanks uhaul and TyeDeDe N. | First Impressions
The staff was awesomeSUSAN M. | Overall Experience
Customer did not leave a comment.Marianne O. | Overall Experience
Customer did not leave a comment.Linda H. | Overall Experience
Thank you!Josseck S. | Overall Experience
Customer did not leave a comment.SAMUEL H. | Overall Experience
Since I have to access my unit with a key card and my lock along with cameras recording, why can't I access my unit any time I want to? I needed to get some cold weather camping gear late one night but I couldn't access my unit without setting off the alarm. That needs to be accessible 24 hours a day.Phillip D. | Overall Experience
No IssuesJames T. | Overall Experience
Customer did not leave a comment.MICHELLE M. | First Impressions
Customer did not leave a comment.Becky L. | Overall Experience
Customer did not leave a comment.John T. | Overall Experience
Nice people, very clean facility and secure.Anne G. | First Impressions
Customer did not leave a comment.THOMAS N. | First Impressions
Customer did not leave a comment.DEBBRAH H. | First Impressions
Customer did not leave a comment.joel b. | First Impressions
Customer did not leave a comment.Rodney W. | Overall Experience
They were all very accommodating and nice. Great service.CATHY L. | Overall Experience
Customer did not leave a comment.Linda H. | First Impressions
Tony was awesome. He explained everything to us and was very helpful. Checked in on us to see if there was anything that we needed or if he could assist us.David A. | First Impressions
The only thing that was annoying never being able to reach them by phoneDeborah M. | Overall Experience
The staff were helpful & easy to talk with , good overall experienceROBERT W. | First Impressions
The staff was always friendly & helpful. They offered different options to help me decide on a size. Alway felt safe & my unit was secure. Very easy access. Great place & good price for climate controlled storage.Beverly Ann P. | Overall Experience
Easy move in process. The unit was very clean and easy to move into. Thank you!!Marla W. | Online Move In
Customer did not leave a comment.Brien M. | Overall Experience
Great facility and superb staff.Mark S. | Overall Experience
Customer did not leave a comment.SAMUEL H. | First Impressions
Great customer servicerobert t. | First Impressions
I was particularly impressed with the helpfulness of the staff. Everyone I dealt with -- from the office staff to the cleaning staff -- was pleasant and happy to help with anything I needed.marianne m. | Overall Experience
Customer did not leave a comment.Paula S. | Overall Experience
Customer did not leave a comment.Zayarie V. | Overall Experience
Nice work .Thank Youcalro m. | First Impressions
Everything about this facility was nothing but top rated The staff is incredible, the most helpful I have ever encounteredRobert D. | Overall Experience
outstanding serviceMichael z. | Online Move In
Customer did not leave a comment.Jacob M. | Overall Experience
Customer did not leave a comment.Jerome L. | First Impressions
Customer did not leave a comment.Kisha C. | First Impressions
Customer did not leave a comment.CHRISTOPHER T. | First Impressions
Spacious parking, restroom and wifi.Betty Lou T. | Overall Experience
Customer did not leave a comment.Karen T. | Overall Experience
Customer did not leave a comment.Stacie N. | Overall Experience
Excellent location and great use of the old Kmart building allowing for perfect temperature control.Dana C. | First Impressions
Don’t understand the policy why certain units are open and others aren’t in the same sections. It was a good experience except for that there are no breaks on the carts and the sidewalk and pavement are sloped downhill so loading/unloading or challenging.Karyn R. | Overall Experience
Customer did not leave a comment.Mark S. | First Impressions
You can’t beat this service. The staff goes above and beyond to make sure that everything you need is taking care ofBarbara S. | First Impressions
Customer did not leave a comment.Dawn C. | First Impressions
They were so very helpful in getting things straight with our storage. I kept trying to find out where I was suppose to go because the movers office was telling me one thing and they couldn’t find my reservation. Was so relieved when I contacted them.Karen T. | First Impressions
Customer did not leave a comment.Paul W. | First Impressions
Customer did not leave a comment.Paula S. | First Impressions
The Best.Thank You.SJB.Stephen B. | Overall Experience
Thanks for making the end of the trip so easy for me. I chose to have extra storage there.Catherine M C. | First Impressions
Staff very friendly and helpfulLarry G. | First Impressions
Friendly and helpful staff. Clean facility. Great experience!Linda M. | First Impressions
aa went wellLester E. | First Impressions
Thank you!Dana W. | First Impressions
Its an indoor facility where something had spilled on the floor in the walkways, tracked everywhere and on one of the carts. It was there the next day too. Other than that, very good & would use againDAWN A. | Overall Experience
Check-in was quick and pleasant.Richard R. | First Impressions
Excellent customer service and friendly staffPeter S. | First Impressions
All questions were answered plus the tour and tips = 100% confidence for accessing and storing in my unitDAWN A. | First Impressions
The staff are amazing! They definitely go above and beyond for customers!Cerelle C. | Overall Experience
they showed me where my storage unit was at and told me i could pick up my truck there alsoJennie L. | First Impressions
Great servicealice s. | Overall Experience
Good job!James Q. | Overall Experience
The staff was by far the best part of my experience. Their tireless efforts made me feel like the most important part of their days. Kristina even researched & fixed other people’s errors to help.liz Y. | Overall Experience
I called this location because I had been charged for a ubox that was returned on 4/9. The manager was very helpful, professional and courteous and processed a refund very quickly.Blair W. | Overall Experience
Heather, counter person was awesome and helpful. She went above and beyond. Allen helped get my pod to my house, stayed and helped unload it as well. Very nice kid and helpful.Paul P. | Overall Experience
great service!Susan P. | Overall Experience
Very professional and helpful-the people went out of their way to be helpfulJoseph B. | Overall Experience
A perfect moving experience.Marilyn H. | Overall Experience
Additional Services at this Location
We have the largest selection of new trucks!
Our cargo and utility trailers start at $14.95!
We have the most coverage in North America!
We ship across town or accross the world!
We sell hundreds of products to make moving easier!
U-Haul is North America's #1 hitch installer!