Customer Reviews for U-Haul Moving & Storage of W Babylon

3384 reviews

451 Sunrise Hwy   West Babylon, NY 11704
(1/2 mile East of Route 109 on Sunrise Highway North Service road)

(631) 422-5771

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 6:30 am - 8 pm
  • Sun: 8 am - 6 pm

Services at this Location:

Contact Us

(631) 422-5771

451 Sunrise Hwy
West Babylon, NY 11704
(1/2 mile East of Route 109 on Sunrise Highway North Service road)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 6:30 am - 8 pm
  • Sun: 8 am - 6 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Staff at the west Babylon location is always friendly and very helpful. Great experience

STEVEA C. 
Rating:
5.0

Customer did not leave a comment.

Ingri R. 
Rating:
5.0

Simple process and in and out of the office in 5 minutes , in your truck and on your way.

RENE R. 
Rating:
5.0

Sherman is awesome! His customer service is excellent. He was alone and still assisted each and every customer excellently and in a timely manner.

Graciella C. 
Rating:
5.0

Customer did not leave a comment.

Jorge F. 
Rating:
5.0

Customer did not leave a comment.

Jeremy J. 
Rating:
5.0

The staff was outstanding

Anthony K. 
Rating:
5.0

Customer did not leave a comment.

JEFFREYERIC S. 
Rating:
5.0

Quick and easy!!

MP E. 
Rating:
5.0

Customer did not leave a comment.

MP E. 
Rating:
5.0

Great experience. Reps were very nice, informative and helpful. Will absolutely use this location again .

DIANE W. 
Rating:
5.0

Absolutely no improvements needed

Joseph M. 
Rating:
5.0

Customer did not leave a comment.

David N. 
Rating:
1.0

You Charged Me For Gas After I Put Gas In It And I Have Photos Of The Fuel Gauge And Mileage When Returned So I Feel You Made A Mistake And Didn't Fix It Very Unhappy Victor

VICTORR N. 
Rating:
1.0

Terrible experience. People working behind the counter were rude to me, pick up process was completely unorganized, asked to pay for fees with no explanation what they were for.

JAMIE K. 
Rating:
4.0

Customer did not leave a comment.

David S. 
Rating:
3.0

Well not too happy I was charged TWO rental periods for after hours drop off. SMH!!!! I didn't return the van the NEXT day. SMH!!!

Emmanuel J. 
Rating:
5.0

Customer did not leave a comment.

WILLIAMP M. 
Rating:
5.0

Customer did not leave a comment.

ELISA A. 
Rating:
5.0

Customer did not leave a comment.

FATIMAM S. 
Rating:
5.0

Customer did not leave a comment.

JOHN A. 
Rating:
5.0

I like it very friendly place and fast service

LUISA S. 
Rating:
4.0

Customer did not leave a comment.

THOMASM D. 
Rating:
5.0

Thanks for the help. There was a problem with my credit card on my end and this location was helpful in taking care of me. See you guys again.

SEBASTIAN C. 
Rating:
5.0

excellent experience, no problems at all

CARL B. 
Rating:
5.0

My friend didn't realize the availability of the services you provided me. I just wished I wasn't charged for 2days when I returned the trailer the same day. It was corrected by your employee at the site and someone needs to answer the phone at the 800 phone #

PATRICK F. 
Rating:
5.0

Customer did not leave a comment.

FRANKMICHAEL G. 
Rating:
1.0

They charged me for furniture pads that I never received. And I gave more gas back than I should have. Should have been credited that as well I wanted a truck with a ramp and wasn't told that only the 15 foot truck has a ramp until I brought the 10 foot truck back. Please refund the 20 dollars on furniture pads I never received. Thank you

LAURIE I. 
Rating:
5.0

Excellent service, very helpful. Easy to pick up. Good instructions for being safe.

KAREN C. 
Rating:
5.0

Customer did not leave a comment.

SALVATORE G. 
Rating:
5.0

Super customer service.....

Peter S. 
Rating:
5.0

Customer did not leave a comment.

Bryan G. 
Rating:
5.0

Customer did not leave a comment.

JAQUAN M. 
Rating:
5.0

Thank you !!

Ajith K. 
Rating:
5.0

Customer did not leave a comment.

Robert C. 
Rating:
4.0

Customer did not leave a comment.

JUSTINRICHARD C. 
Rating:
5.0

Provide some assistance to the sales personnel I was there on two occasions and there was one staff member present . This staff member was dealing with assigning new rentals as well as receiving the returned units . It may have been the time of day but there should be more than one person on a shift. This would afford a better customer experience.

JOSEPH M. 
Rating:
5.0

This was the first time that we rented a truck and did not know what to expect. The process was very smooth and efficient. The manager was very professional and friendly.

Guy Z. 
Rating:
5.0

Customer did not leave a comment.

Leigh P. 
Rating:
5.0

Adam the manager is fantastic!!

SCOTTWALTER S. 
Rating:
5.0

Customer did not leave a comment.

Mark I. 
Rating:
5.0

Very professional and courteous,very fast service.called in the morning spoke to a very nice gentleman,took care of me I was in and out in no time..found my new uhaul place..thanks for the easy process..👍👍

Jon D. 
Rating:
5.0

Customer did not leave a comment.

Kevin S. 
Rating:
5.0

Customer did not leave a comment.

BARRY S. 
Rating:
3.0

i am very upset first i get into a truck and phone adapter in truck was broken and i was late leaving which made me 20 late to bring back truck and i was charged fpr two days .. I am having a difficult time waiting on hold 20-45 minutes as I did the night to return because i put email in wrong and i explained that to customer service... I HAVE NOT receive my updated bill as yet... Why did they charge me for two days?????

DANIEL B. 
Rating:
5.0

Everything was great and representative was fantastic

Robert M. 
Rating:
5.0

My truck rental process was easily done. When I got there I wanted to change from a 9 ft. cargo van to a small pick up truck instead. There was no problem at all to do so. Had a very good experience with this location .

Anna C. 
Rating:
5.0

Customer did not leave a comment.

Brian R. 
Rating:
5.0

Customer did not leave a comment.

Matthew K. 
Rating:
1.0

Fucking sucked Paid for ins Road side is bull shit Most of all your corporate sucks cock Thanks for nothing Next time I'll make 4 trips rather than deal w you

BRIAN A. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH G. 
Rating:
4.0

Customer did not leave a comment.

Terri W. 
Rating:
5.0

Customer did not leave a comment.

ALEXANDRa G. 
Rating:
5.0

Attentive, courteous and experienced staff Very helpful Well absolutely recommend and come back

JUANCARLOS O. 
Rating:
5.0

Customer did not leave a comment.

Raymond W. 
Rating:
5.0

THE ONLY REASON I WOULD COME BACK AGAIN IS THAT ADAM JOHNSON IS AN INCREDIBLE EMPLOYEE. I WAS A VP IF A FORTUNE 500 company and he was so helpful and understanding in every way. So don't loose this guy cause I know your turnover is high. He should train all your employees!! BUT YOUR PHONE SYSTEM IN EVERY WAY SUCKS!!! I TRIED TWO DAYS TO GET INTOUCH WITH HIM AND I DIED IN A AOTOMATED QUE. BOTH DAYS FOR 20 minutes and 35 minutes. YOUR LOOSING CUSTOMERS AND ITS NOT ADAMS FAULT IM SURE HE CANNOT FIELD CALLS AND HELP WALK INS AT SAME TIME. BUT EVEN YOUR QUE IS SO REDUNDANT AND USELESS!!!!!!!!!!!!! But HE IS AWESOME AND IM NOT RELATED OR A FRIEND YO HIM ONLY MET HIM ON MONDAY WHEN I PHYSICALLY WENT THERE TO HOLD A TRUCK FOR TODAY. If an upper management person wishes to call me pls do so 631-943-2161. Thank you.

SALVATORE A. 
Rating:
4.0

Customer did not leave a comment.

annette s.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

HENRY III U. 
Rating:
5.0

Customer did not leave a comment.

Lawrence B. 
Rating:
5.0

Very good service.

Tadeusz S. 
Rating:
5.0

Customer did not leave a comment.

jesus O. 
Rating:
5.0

Everything was great. The gentleman who checked me in was friendly and made the pick up and drop off process quick and efficient.

Michael P. 
Rating:
5.0

Customer did not leave a comment.

Cathy B. 
Rating:
5.0

Customer did not leave a comment.

LAURA R. 
Rating:
1.0

Wasn't no gas

Emmanuel A. 
Rating:
5.0

Customer did not leave a comment.

Jose R. 
Rating:
5.0

One man was working the whole place all alone but he still gave excellent customer service despite having to deal with up to 5 customers all on his own. Plenty of vehicle options available at this location. Will use again when the time calls

salina M. 
Rating:
5.0

One tire was flat

FABIO G. 
Rating:
1.0

Customer did not leave a comment.

Carol G. 
Rating:
5.0

I went there on 05/02/21 around 2 pm for ha Hand truck to move my fridge. The guy working that day was super cool forgot his name sorry but he is a singer he wears glasses and has a mustache. Super cool guy I think he was the only one there that day but somehow had everything under control.

marc G. 
Rating:
5.0

Very good service tanks

Manuel L. 
Rating:
5.0

Very nice

JUAN C. 
Rating:
5.0

Customer did not leave a comment.

John D. 
Rating:
4.0

Associate that helped me was great. He was really hustling.

Kevin M. 
Rating:
5.0

Customer did not leave a comment.

Frank L. 
Rating:
5.0

Customer did not leave a comment.

Linda J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jorge G. 
Rating:
5.0

Customer did not leave a comment.

john A. 
Rating:
5.0

Customers service was excellent each time I was there.

Linda J. 
Rating:
5.0

Customer service in today's environment is long gone, but the gentleman here name D” at the west Babylon location has always been exceptionally helpful, kind and considerate of others. As long as he is there, they have a customer for life.. signed Motorcycle Phil

Philip B. 
Rating:
4.0

Online Reservation process (as recommended by a friend) Grade A- Pickup process: Attendant asked for information I already gave online! The Penalties for late return were NOT able to be disclosed?!?! I think I only need 4 hours, but what if I need 5? The "penalty" in $ was not able to be disclosed. Very ODD. Grade: B- Return procedure: I had the truck returned ON TIME, with extra gas filled. BUT, there was NO ONE to receive the truck back into inventory. I waited in-line the sales office for 30 minutes for my turn to close out the deal/return. When it was my turn to talk to the agent, he said, "You both are returning right?" Yes. "Hand me your keys." The guy who was IN BACK OF ME IN LINE, went outside and started talking to the agent for another 10 minutes while I was next in-line inside??!?!?!??!?! What was I inside waiting for. You have your truck, gas, and key. Why am I waiting in line for an agent who is outside talking with the guy who was in back of me in line? PISSED OFF, I walked out and asked, "What am I waiting for? You have more gas in the tank than when I took the truck, you have the key, you have your truck?!!?!! Can I PLEASE go home now? It has been over a half hour!" The agent said, "Yes" so I left. I cannot tell you how unhappy I am with the return procedure that I experienced today. EXTREMELY dissatisfied. I was told to make sure to get the truck back by 3:30PM for a rental that was to happen right after mine. But the staff available to get the unit back in was non-existent, and there was clearly no one coming to rent the truck at 3:30pm today. I am totally unimpressed and unsatisfied.

RAYMOND S. 
Rating:
5.0

very friendly .... no complaints

FRANK P. 
Rating:
5.0

Customer did not leave a comment.

Jessica B. 
Rating:
5.0

Customer did not leave a comment.

Bismark H. 
Rating:
5.0

Customer did not leave a comment.

James D. 
Rating:
5.0

Give your employers a raise especially D who runs that place like a well oiled machine!! Promote him!!

LINDA Z. 
Rating:
5.0

The gentleman that helped me at the location was extremely professional and nice. Was a quick and painless experience. Couldn't of went any better.

dennis V. 
Rating:
5.0

Customer did not leave a comment.

SCOTT S. 
Rating:
5.0

Customer did not leave a comment.

Matthew K. 
Rating:
5.0

Your employee's are fantastic.

RICHARD W. 
Rating:
5.0

Customer did not leave a comment.

Carolyn N. 
Rating:
5.0

I have rented from uhaul before and always had a good experience. What made this time "excellent", was the service provided by D at the West babylon NY location. the rental was seemless, He answered every question I had and provided outstanding Customer Service. D deserves acknowledgement for being an outstanding employee.

James O. 
Rating:
5.0

Your employee was overwhelmed but was excellent!!! Hope you have more like him

Robert G. 
Rating:
5.0

Nothing, Dee is always helpful, nice and courteous!

PHILIP B. 
Rating:
5.0

Great and friend employees

MARK S. 
Rating:
5.0

Just wanted to say how impressed I was at my experience with the West Babylon Uhaul location. Super helpful and friendly staff, truck was clean and worked extremely well, and even though there was a discrepancy in my bill, I was contacted by them and it was resolved quickly. Excellent all around. Thank you!

Louis A. 
Rating:
5.0

This location was on the ball excellent service

DOMINICK N. 
Rating:
5.0

Staff member was super nice. I have rented here before and would do again.

Kenneth R. 
Rating:
1.0

Your service sucks all you motherfuckers can all suck my dick are you motherfuckers that work there look like a bunch of drug attic's would definitely never go back there again go fuck your mother

JORGE JR R. 
Rating:
5.0

Customer did not leave a comment.

Anthony M. 
Rating:
5.0

Tiene un EXCELENTE SERVICIO GRACIAS GRACIAS GRACIAS

Jaquelin T. 
Rating:
5.0

Customer did not leave a comment.

mary B. 
Rating:
5.0

Customer did not leave a comment.

Leonard B.  |  First Impressions 
Rating:
5.0

Such a great staff

vicky c.  |  Overall Experience 
Rating:
5.0

I will use whole again thank you so much for storing my things

Ernestine C.  |  Overall Experience 
Rating:
5.0

Quick and easy to rent a truck..and space if need it..

OSCAR F.  |  Overall Experience 
Rating:
5.0

The guys over there are very helpful.

Andrew H.  |  Overall Experience 
Rating:
5.0

Great customer service...staff went above and beyond to take care of the customer. The staff exceeded our expectations! Ryan, Robert, Anthony and Miguel were great.

joyce a.  |  Overall Experience 
Rating:
5.0

Helpful staff, specially Robert was fantastic , already did half job and once i arrived , filled up some paperwork and was on my way with a drive up storage space. Will recommend .

Fazal R.  |  First Impressions 
Rating:
5.0

They were great and very helpful. I even ended up getting a storage unit. Disappointing is that it wasn't the smallest size that I needed but the workers were kind and accommodating at both places.

Joyce A.  |  First Impressions 
Rating:
5.0

I love the manager he’s great

whitney h.  |  Overall Experience 
Rating:
5.0

Mr. Nedd & the staff here were wonderfully human, helpful, and kind. If I ever need to store anything, if I ever need to rent a vehicle, or if I need moving supplies—I know where to go. Much respect.

LATIQUA W.  |  Overall Experience 
Rating:
1.0

Unfortunately, except for mostly pleasant people I have eventually spoken to and dealt with for this rental, I am totally dissatisfied with U-Haul and there online ordering.

Karen M.  |  First Impressions 
Rating:
5.0

Very helpful and courteous. A pleasure

joseph n.  |  First Impressions 
Rating:
5.0

Ryan Need and his employees were awesome!! Very attentive, knowledgeable and friendly. Great positive vibe at the West Babylon facility! Stephen

STEPHEN J.  |  Overall Experience 
Rating:
1.0

This storage facility is run down and very dirty! The units are dark and there is not enough light from the hallway to see inside the units at night. We had water damage in our unit. We were not happy

darlene g.  |  Overall Experience 
Rating:
2.0

The insulation on the ceiling was falling down which worries me because I want to make sure it is insulated. The guy did tape it up. He was rude and we felt like we were a bother since the get go

carrie p.  |  Reservation 
Rating:
5.0

The staff are so helpful. I would definitely recommend using this uhaul.

Justine M.  |  Reservation 
Rating:
5.0

I want to commend Ryan, he was a big help and made my experience of moving easier and less stressful. Thanks Ryan.

Douglas O.  |  Overall Experience 
No reviews have been submitted for this location.

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