Customer Reviews for U-Haul Moving & Storage of W Babylon

3325 reviews

451 Sunrise Hwy   West Babylon, NY 11704
(1/2 mile East of Route 109 on Sunrise Highway North Service road)

(631) 422-5771

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 6:30 am - 8 pm
  • Sun: 8 am - 6 pm

Services at this Location:

Contact Us

(631) 422-5771

451 Sunrise Hwy
West Babylon, NY 11704
(1/2 mile East of Route 109 on Sunrise Highway North Service road)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 6:30 am - 8 pm
  • Sun: 8 am - 6 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Very good service.

Tadeusz S. 
Rating:
5.0

Customer did not leave a comment.

jesus O. 
Rating:
5.0

Everything was great. The gentleman who checked me in was friendly and made the pick up and drop off process quick and efficient.

Michael P. 
Rating:
5.0

Customer did not leave a comment.

Cathy B. 
Rating:
5.0

Customer did not leave a comment.

LAURA R. 
Rating:
1.0

Wasn't no gas

Emmanuel A. 
Rating:
5.0

Customer did not leave a comment.

Jose R. 
Rating:
5.0

One man was working the whole place all alone but he still gave excellent customer service despite having to deal with up to 5 customers all on his own. Plenty of vehicle options available at this location. Will use again when the time calls

salina M. 
Rating:
5.0

One tire was flat

FABIO G. 
Rating:
1.0

Customer did not leave a comment.

Carol G. 
Rating:
5.0

I went there on 05/02/21 around 2 pm for ha Hand truck to move my fridge. The guy working that day was super cool forgot his name sorry but he is a singer he wears glasses and has a mustache. Super cool guy I think he was the only one there that day but somehow had everything under control.

marc G. 
Rating:
5.0

Very good service tanks

Manuel L. 
Rating:
5.0

Very nice

JUAN C. 
Rating:
5.0

Customer did not leave a comment.

John D. 
Rating:
4.0

Associate that helped me was great. He was really hustling.

Kevin M. 
Rating:
5.0

Customer did not leave a comment.

Frank L. 
Rating:
5.0

Customer did not leave a comment.

Linda J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jorge G. 
Rating:
5.0

Customer did not leave a comment.

john A. 
Rating:
5.0

Customers service was excellent each time I was there.

Linda J. 
Rating:
5.0

Customer service in today's environment is long gone, but the gentleman here name D” at the west Babylon location has always been exceptionally helpful, kind and considerate of others. As long as he is there, they have a customer for life.. signed Motorcycle Phil

Philip B. 
Rating:
4.0

Online Reservation process (as recommended by a friend) Grade A- Pickup process: Attendant asked for information I already gave online! The Penalties for late return were NOT able to be disclosed?!?! I think I only need 4 hours, but what if I need 5? The "penalty" in $ was not able to be disclosed. Very ODD. Grade: B- Return procedure: I had the truck returned ON TIME, with extra gas filled. BUT, there was NO ONE to receive the truck back into inventory. I waited in-line the sales office for 30 minutes for my turn to close out the deal/return. When it was my turn to talk to the agent, he said, "You both are returning right?" Yes. "Hand me your keys." The guy who was IN BACK OF ME IN LINE, went outside and started talking to the agent for another 10 minutes while I was next in-line inside??!?!?!??!?! What was I inside waiting for. You have your truck, gas, and key. Why am I waiting in line for an agent who is outside talking with the guy who was in back of me in line? PISSED OFF, I walked out and asked, "What am I waiting for? You have more gas in the tank than when I took the truck, you have the key, you have your truck?!!?!! Can I PLEASE go home now? It has been over a half hour!" The agent said, "Yes" so I left. I cannot tell you how unhappy I am with the return procedure that I experienced today. EXTREMELY dissatisfied. I was told to make sure to get the truck back by 3:30PM for a rental that was to happen right after mine. But the staff available to get the unit back in was non-existent, and there was clearly no one coming to rent the truck at 3:30pm today. I am totally unimpressed and unsatisfied.

RAYMOND S. 
Rating:
5.0

very friendly .... no complaints

FRANK P. 
Rating:
5.0

Customer did not leave a comment.

Jessica B. 
Rating:
5.0

Customer did not leave a comment.

Bismark H. 
Rating:
5.0

Customer did not leave a comment.

James D. 
Rating:
5.0

Give your employers a raise especially D who runs that place like a well oiled machine!! Promote him!!

LINDA Z. 
Rating:
5.0

The gentleman that helped me at the location was extremely professional and nice. Was a quick and painless experience. Couldn't of went any better.

dennis V. 
Rating:
5.0

Customer did not leave a comment.

SCOTT S. 
Rating:
5.0

Customer did not leave a comment.

Matthew K. 
Rating:
5.0

Your employee's are fantastic.

RICHARD W. 
Rating:
5.0

Customer did not leave a comment.

Carolyn N. 
Rating:
5.0

I have rented from uhaul before and always had a good experience. What made this time "excellent", was the service provided by D at the West babylon NY location. the rental was seemless, He answered every question I had and provided outstanding Customer Service. D deserves acknowledgement for being an outstanding employee.

James O. 
Rating:
5.0

Your employee was overwhelmed but was excellent!!! Hope you have more like him

Robert G. 
Rating:
5.0

Nothing, Dee is always helpful, nice and courteous!

PHILIP B. 
Rating:
5.0

Great and friend employees

MARK S. 
Rating:
5.0

Just wanted to say how impressed I was at my experience with the West Babylon Uhaul location. Super helpful and friendly staff, truck was clean and worked extremely well, and even though there was a discrepancy in my bill, I was contacted by them and it was resolved quickly. Excellent all around. Thank you!

Louis A. 
Rating:
5.0

This location was on the ball excellent service

DOMINICK N. 
Rating:
5.0

Staff member was super nice. I have rented here before and would do again.

Kenneth R. 
Rating:
1.0

Your service sucks all you motherfuckers can all suck my dick are you motherfuckers that work there look like a bunch of drug attic's would definitely never go back there again go fuck your mother

JORGE JR R. 
Rating:
5.0

Customer did not leave a comment.

Anthony M. 
Rating:
5.0

Tiene un EXCELENTE SERVICIO GRACIAS GRACIAS GRACIAS

Jaquelin T. 
Rating:
5.0

Customer did not leave a comment.

mary B. 
Rating:
5.0

Very nice staff. Was helped immediately. Nice selection of moving products. Would recommend this business. Cheaper than Home Depot to rent a box truck if needed more than 75 minutes and going a short drive.

Carol C. 
Rating:
5.0

Customer did not leave a comment.

PIOTR D. 
Rating:
5.0

Friendly service

MURAT A. 
Rating:
5.0

Customer did not leave a comment.

STUART Z. 
Rating:
5.0

Customer did not leave a comment.

Eleonora B. 
Rating:
5.0

Customer did not leave a comment.

Jennifer L. 
Rating:
5.0

Well maintained trucks ! Pleasant Employees!!! 1st Choice Always!!

Paul R. 
Rating:
4.0

Dylen and Adam were extremely helpful and good to work with.

JUSTIN C. 
Rating:
5.0

Service was excellent

Linda J. 
Rating:
5.0

Customer did not leave a comment.

joseph N. 
Rating:
5.0

Customer did not leave a comment.

John S. 
Rating:
5.0

Customer did not leave a comment.

Michael C. 
Rating:
5.0

Customer did not leave a comment.

Philip L. 
Rating:
5.0

Customer did not leave a comment.

Philip A. 
Rating:
5.0

Called last minute for a Uhaul and the gentleman I spoke with was very accommodating. We arrived an hour early the next day and there was no issues, they got us processed quickly and on the road we went. It was an easy simple process due to great customer service

Nicholas B. 
Rating:
4.0

The asociates were very helpful and informative

albert G. 
Rating:
5.0

Customer did not leave a comment.

Richard P. 
Rating:
5.0

Customer did not leave a comment.

Anthony A. 
Rating:
5.0

very good

Victor S. 
Rating:
5.0

I did not get the persons name at the desk that helped me, but they answered all of my questions and explained everything in a very clear and concise way!

MICHAEL F. 
Rating:
5.0

Customer did not leave a comment.

Alfred T. 
Rating:
4.0

Customer did not leave a comment.

MIGUEL G. 
Rating:
5.0

Customer did not leave a comment.

Angelo C. 
Rating:
5.0

Customer did not leave a comment.

Joseph W. 
Rating:
5.0

Dylan, the sales associate was incredibly kind, helpful and efficient. He made my day.

Jeanine W. 
Rating:
5.0

Customer did not leave a comment.

Christian C. 
Rating:
4.0

Trucks could be a little newer

Joan D. 
Rating:
5.0

The experience was so good, I definitely recommend this Uhaul location, I thought I completed my reservation on line, turns out I didn't know what I was doing, but when I went inside the young man who I believe he said his name was Damis, helped me he was so kind, and helpful, he fixed everything up for me and send me on my way. He made the whole process nice and smooth for me, Thank You.

Felicia M. 
Rating:
5.0

Staff was great. Quick and helpful. Equipment was clean and ready to go.

daniel H. 
Rating:
5.0

Everything was fine. Thank you 😊

IRVING W. 
Rating:
5.0

Customer did not leave a comment.

LAWRENCE G. 
Rating:
5.0

No additional comments. Reserving and returning processes were seamless. Great service! Thank you!!

Russel B. 
Rating:
1.0

The trailer can off hitch of my truck and hit my tailgate, I spent 45 minutes on hold yesterday and could not get anyone on the phone. Another motorist stopped and helped me get the trailer back on my truck, the nut was not tightened down.

ryan C. 
Rating:
5.0

The most important thing I can say is the staff when I rented a vehicle and when I return the vehicle with ultra polite and everybody had a smile on their face. Everybody seems like they enjoy their job and look forward to coming to work in today's day and age that's a rarity

michael S. 
Rating:
5.0

The associate that help me was very good very polite very professional and on time he did an excellent job

bernice M. 
Rating:
5.0

Very friendly staff and very helpful.

KATHLEEN Q. 
Rating:
5.0

Customer did not leave a comment.

Robert H. 
Rating:
5.0

Customer did not leave a comment.

Ronald D. 
Rating:
3.0

Customer service was not bad at all, but they trick you with the price, they advertise trucks for 29,99$ to 39,00$ but my card was charged over 250$. I only made one trip from West Babylon location to Lindenhurst, from Lindenhurst to E Islip and back to west Babylon. Something is not right

Grzegorz G. 
Rating:
5.0

The salesman named Adam was very kind, took care of every detail and explained everything related to the trailer safety and gave me some tips on driving it.

ALEXANDER S. 
Rating:
5.0

2nd time I've used this location.. great customer service . Especially the spanish gentleman who worked this morning, incredible!!

phil B. 
Rating:
5.0

Customer did not leave a comment.

Mark M. 
Rating:
5.0

Customer did not leave a comment.

Stephen T. 
Rating:
5.0

Friendly professional service

THOMAS M. 
Rating:
5.0

Your web site was giving me an error message so I had to go into the store to rent a vehicle

Thomas W. 
Rating:
5.0

How can you improve on excellent

CHARLES H. 
Rating:
5.0

Customer service was great..great experience

Steve C. 
Rating:
4.0

Antoniovalenzuela

Antonio V. 
Rating:
5.0

Your customer service was A-1. I will definitely visit this location in the future.

Niko O. 
Rating:
4.0

Customer did not leave a comment.

JESUS C. 
Rating:
5.0

Customer did not leave a comment.

RAHEEL I. 
Rating:
4.0

The man working was all alone when I picked up and dropped off the trailer. He did a great job. He deserves some help.

ROBERTALBERT G. 
Rating:
5.0

Customer did not leave a comment.

Yvette D. 
Rating:
5.0

Great service

RICHARD M. 
Rating:
2.0

The location of the truck was not where it was specified. There were no supplies inside truck I paid for.

Andrew N. 
Rating:
4.0

Lower your prices!

Arshad M. 
Rating:
5.0

Customer did not leave a comment.

Dennis C. 
Rating:
5.0

Customer did not leave a comment.

John R. 
Rating:
5.0

Customer did not leave a comment.

Leonard B.  |  First Impressions 
Rating:
5.0

Such a great staff

vicky c.  |  Overall Experience 
Rating:
5.0

I will use whole again thank you so much for storing my things

Ernestine C.  |  Overall Experience 
Rating:
5.0

Quick and easy to rent a truck..and space if need it..

OSCAR F.  |  Overall Experience 
Rating:
5.0

The guys over there are very helpful.

Andrew H.  |  Overall Experience 
Rating:
5.0

Great customer service...staff went above and beyond to take care of the customer. The staff exceeded our expectations! Ryan, Robert, Anthony and Miguel were great.

joyce a.  |  Overall Experience 
Rating:
5.0

Helpful staff, specially Robert was fantastic , already did half job and once i arrived , filled up some paperwork and was on my way with a drive up storage space. Will recommend .

Fazal R.  |  First Impressions 
Rating:
5.0

They were great and very helpful. I even ended up getting a storage unit. Disappointing is that it wasn't the smallest size that I needed but the workers were kind and accommodating at both places.

Joyce A.  |  First Impressions 
Rating:
5.0

I love the manager he’s great

whitney h.  |  Overall Experience 
Rating:
5.0

Mr. Nedd & the staff here were wonderfully human, helpful, and kind. If I ever need to store anything, if I ever need to rent a vehicle, or if I need moving supplies—I know where to go. Much respect.

LATIQUA W.  |  Overall Experience 
Rating:
1.0

Unfortunately, except for mostly pleasant people I have eventually spoken to and dealt with for this rental, I am totally dissatisfied with U-Haul and there online ordering.

Karen M.  |  First Impressions 
Rating:
5.0

Very helpful and courteous. A pleasure

joseph n.  |  First Impressions 
Rating:
5.0

Ryan Need and his employees were awesome!! Very attentive, knowledgeable and friendly. Great positive vibe at the West Babylon facility! Stephen

STEPHEN J.  |  Overall Experience 
Rating:
1.0

This storage facility is run down and very dirty! The units are dark and there is not enough light from the hallway to see inside the units at night. We had water damage in our unit. We were not happy

darlene g.  |  Overall Experience 
Rating:
2.0

The insulation on the ceiling was falling down which worries me because I want to make sure it is insulated. The guy did tape it up. He was rude and we felt like we were a bother since the get go

carrie p.  |  Reservation 
Rating:
5.0

The staff are so helpful. I would definitely recommend using this uhaul.

Justine M.  |  Reservation 
Rating:
5.0

I want to commend Ryan, he was a big help and made my experience of moving easier and less stressful. Thanks Ryan.

Douglas O.  |  Overall Experience 
Rating:
1.0

Customer service and etiquette skills need to improve tremendously.

Natasha C.  |  Overall Experience 
Rating:
1.0

My bedroom set was destroyed because of water getting into the unit when it’s supposed to be a safe secure waterproof unit. Very disappointed that i have to go through insurance now to get money back

vicent s.  |  Overall Experience 
Rating:
5.0

Ryan and his staff were very helpful with all my needs, from showing me how to use the entry card correctly to making sure I was safe by checking on me when I was in the unit by myself. A pleasure 😊

christine p.  |  Overall Experience 
Rating:
5.0

All good

joseph l.  |  Overall Experience 
Rating:
5.0

I had a great experience. If I need to, I will use them again.

EILEEN L.  |  Overall Experience 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Truck Icon
    Moving Trucks

    We have the largest selection of new trucks!

  • Trailer Icon
    Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Self-Storage Icon
    Self-Storage

    We have the most coverage in North America!

  • U-Box Container Icon
    U-Box® Containers

    We ship across town or accross the world!

  • Moving Supplies Icon
    Moving Supplies

    We sell hundreds of products to make moving easier!

  • Trailer Hitch Icon
    Trailer Hitches

    U-Haul is North America's #1 hitch installer!

  • Truck Sales Icon
    Trucks for Sale

    We have the largest selection in the industry!

Back
To Top