Customer Reviews for U-Haul Moving & Storage of W Babylon

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of W Babylon

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ronald t. on

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Hire more employees like the young man who helped me ??

Richard P. on

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Thomas M. on

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Try to reduce wait time to check in by having more than one person available.

jeff m. on

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More 26 foot box trucks

Charles y. on

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Simple,easy fast

GERALD K. on

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Price was extremely high

Emmanuel T. on

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Uhaul needs to improve their overall service. I made a reservation for a trailer more than a month prior to my pickup date and ensured that I called weekly to make sure that my reservation is current and at the same assigned location. I called 2 hours prior to pick to ensure that everything was still fine. When arrived at the location the manager told me that my reservation was canceled. He claimed to manage to give me a reverse the cancellation but this should have never had happened. As a consistent renter year over year, I wish I can have a better experience once with Uhaul. I will look into any other company that can provide me better service and avoid this stressful encounter year over year.

Thomas S. on

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Truly disappointed, I have used u-haul in West Babylon NY for years. The new workers they have now are a disgrace! I went to return a trailer I rented, the worker did not want me to drop the trailer off at the spot that was marked for returned rentals, instead he was lazy and wanted me to park the trailer. The lot was a mess trailers parked every which way and in no order. He told me he would guide me into a spot. As I watched him waving me on guiding me into a spot he didn’t see another trailer which was out of my view. He literally guided my truck into another trailer that was on the ground. Instead of apologizing, he went right into “that’s on you not me”. There was no possibility of me seeing a trailer that was on the ground and this guy was backing me up. I stated you just backed me up into another trailer. His mouth was disgusting, yelling profanities telling me to f-off. The manager came out , and he was completely incompetent. Instead of de escalating the problem, he made it worse also using profanity. I’m looking about 2k in damage to my truck and this guy could care less. It got so bad I had to call the local police to come. The police told me they have been called previously to this same location dealing with issues with both of these men. This place is a disgrace , I would never use U - haul again. My father owns a construction company and he also used u-haul on a regular basis, never again.I did make a formal complaint and haven’t heard anything from management. This place was once run by a manager Mrs. Hemmerle it was golden then, now it’s pure crap. It’s a shame they would hire these type of people.

KEVIN B. on

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Truck was dirty inside with empty water bottles in the door.

peter h. on

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Ryan was outstanding. Professional, friendly and efficient. A geqat experience thanks to him and his team!

PAULA W. on

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am a customer since 07 am very much impress with this location the staff are nice understanding especially the General manager

henry q. on

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excellend, fast service

LATIQUA W. on

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Mr. Nedd & the staff here were wonderfully human, helpful, and kind. If I ever need to store anything, if I ever need to rent a vehicle, or if I need moving supplies—I know where to go. Much respect.

Felix B. on

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Very rude customer service and not feeling like welcome . Entire staff starting with manager was very uncooperative bunch of people. Surprise people cannot help the customers who make their business going with this type of attitude I don’t think they are going to last long.

Joseph S. on

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Joseph N. on

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Older facility. Staff was excellent

Sean D. on

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James C. on

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Adam K. on

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Mobile drop off was very convenient. No complaints.

Brian W. on

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Karen M. on

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Unfortunately, except for mostly pleasant people I have eventually spoken to and dealt with for this rental, I am totally dissatisfied with U-Haul and there online ordering.

Tracy C. on

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First of all, the uhaul rep never gave me the utility dolly & i ended up being charged for something I didn’t get! I contacted customer service & was told that i would not get charged but i still was charged!

Monique D. on

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Gerardo M. on

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DOUGLAS B. on

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Bernard R. on

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Francis R. on

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Vincent L. on

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joseph n. on

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Very helpful and courteous. A pleasure

Jader R. on

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Nothing everything was great

john N. on

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ralph s. on

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courteous and professional

Charles A. on

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General manager Ryan was very helpful in helping us figure out how to get what we needed-6x12 trailer - when he didn’t have one available. Might have been lucky but it all worked out for us

robert y. on

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Two workers appeared overwhelmed , needed additional help for them.

THOMAS R. on

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Your employees were very helpful. Answered every question I had. And got me in and out really quick. Very professional group of guys. Thank you. I’ll be back!!!

Robert L. on

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nicole H. on

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Hey everyone, I have been keeping quiet in hopes that U-Haul would do the right thing but they are not so I’m going to let everyone know what kind of company this is and how they treat their customers! It started when we went to book the truck in Lucedale Mississippi. We told the gentleman that we needed a truck and a tow to be able to tow my Hyundai Tucson. I asked for a flat bed tow and he said it wasn’t needed. He asked if my car was a front wheel, back wheel, all wheel or 4 wheel drive suv. I explained I didn’t know so he put in front wheel. After all the paperwork was filled out he looked up my suv to see what kind of drive it was and he said it actually was an all wheel drive with ability to put it in 4 wheel drive. He tried to change the paperwork and was not able too. A few days later we picked up the U-Haul truck and tow dolly. After the truck was packed we went to put the car on and found that the part on the dolly that tightens the straps on the tires, known as the ratchets, were rusted so bad we were not able to tighten the straps ourselves. U-Haul sent someone to help. The person sent was able to get the car on and tightened. Soon after we left for our trip to NY we had to stop because something didn’t feel right. Sure enough the straps loosened. Ok so I tighten them and get back on my way. After a half hour it happens again, and again and again. Then in Alabama one side let lose and I couldn’t tighten it again. U-Haul sends us to another U-Haul to switch out the trailer. Ok now we get another trailer and they still say I do not need the flat bed. The person who hooked up the trailer was only on the job 2 weeks and it seemed like my car was not fitting right. But they said no it was good. At this place they fixed the paperwork and corrected that the car was an all wheel with 4wheel drive option. I asked if there was anything I needed to know to get back safely and would I need to keep checking the straps or anything and they said no it’s all set I should have no issues so off I go again. As I was driving I was still having the problem of the straps loosening so I stopped every hour to tighten them. One of my stops was in Virginia. I tighten the straps and I start to go to get back on my way and I hear a loud boom, almost like a tire popping. I stop to look and find my tires on my truck are completely locked up. These are my back tires on the ground that roll as I drive and they will not roll. Here I am stuck in Virginia with a new born and 6 year old and animals and we can’t drive anywhere and my car is broken. U-Haul was nice enough to put us in a hotel that night that was right there and they had me figure out how to get my car off the tow dolly when my wheels would not roll and then I had to drive a half hour away in their truck in the opposite direction to get a flat bed tow finally. Once I was able to get my car on the flatbed tow we began our last leg of the trip to NY with me still needing to stop to tighten the

Kevin T. on

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JOHANNA S. on

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Van was clean!

Francis C. on

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Wilfredo G. on

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James c. on

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Not staffed well. Significant wait time both when we booked the uhaul and the day we picked it up.

kevin d. on

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Nothing everyone was very help there

rod a. on

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Quicker pick-up for a reservation made days in advance

PAULA W. on

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Yenifer A. on

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robyn l. on

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It was very expensive just to move a piece of furniture. Rates should be different for all types of needs.

Steven L. on

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jeanine g. on

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jim g. on

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Nothing very helpful and fast service what more could you ask for

teresa m. on

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Quick and courteous. Everything was explained in detail. Great service.

Marianne R. on

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I was overcharged on my rental, I was charged for gas when I left the gas over what it was on my agreement when I picked it up. I responded to my receipt via email and have not been contacted. so I will not recommend this Uhaul

warren m. on

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Friendly service

Bob F. on

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james g. on

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Nathaniel C. on

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Nothing !

Francis C. on

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Matthew M. on

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The Babylon store was great to deal with. The 1-800 u-haul lady that took my reservation wasn’t as good. Did not recommend the right trailer for what I needed even after telling her what was going on the trailer. Wrong trailer for the job.

emiliano a. on

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the manager was very accommodating hes a keeper

Glenn M. on

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Frank D. on

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CYNTHIA B. on

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THOMAS E. on

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Charles S. on

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Robin C. on

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All was good. Nice young guy who served us.

edgar m. on

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Everything is good the car is nice and clean Very good customer service

Diane W. on

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Thomas M. on

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James P. on

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Well I made a reservation for a 10 foot truck with 2 sofa bags and a dozen furniture pads. I picked up the truck and none of that was on the truck. Truth be told I had forgotten about the sofa bags but did check on the pads. When I came back in(seconds after being shown where my truck was) The guy who helped me moved on to the next person and finished with them before coming back to me. I told him about the pads and he gave me a bag. I assumed there were a dozen. There were only 6. I'm pretty sure I got charged for all. Bad customer service.

William M. on

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Always a pleasure at West Babylon Uhaul. Ryan always takes care of me. And Trevor was very courteous and professional.

kevin P. on

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I was happy with my service Just keep up the great job

Thomas O. on

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It was a good experience. Service was great. Thanks.

Norma D. on

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The staff was very helpful. A pleasure. Thanks for your services.

Peter C. on

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Robert U. on

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Good experience. Hard working kids.

Linda L. on

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joseph f. on

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kevin P. on

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Very happy with everything just keep up the great work

Carl M. on

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I would suggest some customer service training for the gentleman who served me.

Suzette H. on

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More affordable

Jane B. on

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1st- the location in Smithtown was empty and had been for years per the renters above the empty facility. I ordered a 5x8 enclosed trailer and I also wanted a location close to home and there is a big one on Rte 347 where I had to go to by a part for the hitch that the Huntington store forgot to sell me. Drove 30 miles to pick up the trailer and they were going to give me a trailer that was open. The manager there worked some magic and gave me the correct trailer. The only problem there was he forgot to tighten the lock but down, so 2 miles from the shop the trailer came unhooked and ended up missing the rear of my jeep by 6 inches. I called him immediately and he tightened down the lock nut. It was quite scary. I should have been able to have the hitch installed and pick up the trailer in Smithtown.

Joseph S. on

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The best rental experience I have ever had in over 30 years of renting trucks. The personnel were friendly and efficient.

James R. on

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Customer Satisfaction is a priority at the West Babylon, NY location

Rob C. on

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Inside of trailer should be cleaned. The doors are very oily and stain whatever you put inside. This is not the first time this has happened. Just a little spray cleaner would do the trick.

Evette R. on

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micheael G. on

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frank a. on

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Excellent experience using u haul I am very impressed. The guy that helped me at the West Babylon location was great!! My move took longer than I expected, I kept the truck through the weekend no problem with you guys!! Also the price was very fair. My move is done settling in new house thanks to u haul!

edward g. on

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Karen T. on

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jason s. on

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Josephine E. on

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Fantastic experience renting from U Haul. Low mileage vehicle, extremely helpful and kind employees made this rental one to tell others about.

John P. on

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Shaun S. on

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marvin r. on

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Robert g. on

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PAULA W. on

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There's nothing i can say. you're excellent

Elex G. on

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The manager there always seems to be angry or upset. I don’t know why, however he is still professional. But a smile goes a long way.... just saying.

DEFOREST B. on

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Best uhaul experience I ever had the manager at the west Babylon location was extremely helpful

russel b. on

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Excellent customer service! Easy in and out!

goerge d. on

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Glad the trailer I wanted was there

Dina p. on

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kevin m. on

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ASHMEED P. on

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I am being charged for a damaged vehicle prior to me renting the vehicle, the agent fail to complete a vehicle inspection with with to inform me of the damage, please review the CCTV at the location for proof. I was not told about online pictures of the vehicle damage until after returning the vehicle to the Jamaica facility.

John W. on

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There was a wait to make the pickup because only one person was taking care of the rentals. Other than that everything went smoothly.

Dennis M. on

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Both staff members I dealt with were excellent.

DONALD D. on

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Andre K. on

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John A. on

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Jean A. on

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Is the price the chanje me

elizabath r. on

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Ryan was right on point...courteous, knowledgeable, efficient. Overall great experience and would not hesitate to use this establishment for future needs. Highly recommended!!!

Christopher m. on

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Laura S. on

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Ryan was excellent. Super nice and personal-able.

Paramjit S. on

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Devin D. on

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Ledia T. on

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You should have your location's staff better trained to research when a vehicle is dropped off. I was called several time from one location, when I specifically asked for an another location. For 2 days I was basically harassed for not returning a truck which was returned the same day. Poor service due to poor accessibility and communication from your College Point location and your Long Island City locations.

Donald L. on

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Great experience Reps at pick-up and drop off were a pleasure to work with I'll be back -DL-

jeanette h. on

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Bruno B. on

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Edward G. on

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Tires needed air and windshield was dirty inside

Bryan B. on

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Michael D. on

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The general manager told me I had to take the insurance and that it was mandatory. Without causing a scene I paid for it. I left with the rental and called up corporate where’s they then filed a claim and proceeded to refund me the insurance fee.

Daniel C. on

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Prompt and professional service; very satisfied.

Michael mcnulty M. on

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Gregory G. on

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Dennis H. on

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timothy a. on

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Michael P. on

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Alice K. on

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STEPHEN J. on

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Ryan Need and his employees were awesome!! Very attentive, knowledgeable and friendly. Great positive vibe at the West Babylon facility! Stephen

darlene g. on

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This storage facility is run down and very dirty! The units are dark and there is not enough light from the hallway to see inside the units at night. We had water damage in our unit. We were not happy

carrie p. on

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The insulation on the ceiling was falling down which worries me because I want to make sure it is insulated. The guy did tape it up. He was rude and we felt like we were a bother since the get go

Justine M. on

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The staff are so helpful. I would definitely recommend using this uhaul.

Douglas O. on

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I want to commend Ryan, he was a big help and made my experience of moving easier and less stressful. Thanks Ryan.

Natasha C. on

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Customer service and etiquette skills need to improve tremendously.

vicent s. on

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My bedroom set was destroyed because of water getting into the unit when it’s supposed to be a safe secure waterproof unit. Very disappointed that i have to go through insurance now to get money back

christine p. on

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Ryan and his staff were very helpful with all my needs, from showing me how to use the entry card correctly to making sure I was safe by checking on me when I was in the unit by myself. A pleasure 😊

joseph l. on

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All good

EILEEN L. on

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I had a great experience. If I need to, I will use them again.