Customer Reviews for U-Haul Moving & Storage of W Babylon

3428 reviews

451 Sunrise Hwy   West Babylon, NY 11704
(1/2 mile East of Route 109 on Sunrise Highway North Service road)

(631) 422-5771

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 6:30 am - 8 pm
  • Sun: 8 am - 6 pm

Services at this Location:

Contact Us

(631) 422-5771

451 Sunrise Hwy
West Babylon, NY 11704
(1/2 mile East of Route 109 on Sunrise Highway North Service road)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 6:30 am - 8 pm
  • Sun: 8 am - 6 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

REBEKA E. 
Rating:
5.0

Customer did not leave a comment.

William P. 
Rating:
5.0

Customer did not leave a comment.

RICHARD P. 
Rating:
5.0

Customer did not leave a comment.

Richard K. 
Rating:
5.0

I love it

RICHARDE D.  |  First Impressions 
Rating:
5.0

Friendly service

Murat A. 
Rating:
5.0

The associate that took my rental really made it an overall excellent experience at the UHaul location. It was last minute and she made it work! simon

Simon W. 
Rating:
5.0

Customer did not leave a comment.

JOHNWILLIAM W. 
Rating:
4.0

Very expensive

Michael B. 
Rating:
2.0

Online reservation of equipment was cumbersome to navigate. Online payment was inaccurate. Reserved equipment for 7am in person pick up at counter, scheduled hours were open at 7am, employee arrived at location at 8:30am. Had to wait additional 45 min on line to pick up equipment. Ordered dolly, had to retrieve for myself. Negative attitude from employee upon checking out. Equipment was very well maintained easy to use and very helpful. Waited additional 30 min on line to return equipment employee doing his best to take card if customers by himself. Charged 5 dollars for environmental fee? Equipment returned spotless. I needed UHaul sncc do equipment and location were perfect everything else was negative

ROBERTHENRY F. 
Rating:
5.0

Customer did not leave a comment.

Joseph D. 
Rating:
5.0

Customer did not leave a comment.

Felix H. 
Rating:
5.0

Customer did not leave a comment.

SIMONRICARDO H. 
Rating:
1.0

The west Babylon location was extremely unprofessional. There was a gentlemen named D who tried to take money from my husband & accuse him of wrecking the truck. Also U haul over charged our credit card multiple times

JAMESC F. 
Rating:
5.0

not a thing everything went great!!!!!

MICHAELA P. 
Rating:
5.0

Customer did not leave a comment.

DECLONRAOUL V.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Theresa G. 
Rating:
5.0

Great services

GUSTAVO A. 
Rating:
5.0

Everyone (3 workers) were VERY HELPFUL, and the teamwork they showed eachother was a Beautiful sight to see. Great Job Employees at west babylon location.

Desiree A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

LINDAMARIA S. 
Rating:
5.0

Customer did not leave a comment.

Thomas M. 
Rating:
4.0

Very professional

JOSEPHD G. 
Rating:
5.0

Customer did not leave a comment.

JUDY B. 
Rating:
5.0

Customer did not leave a comment.

RODERICKN C. 
Rating:
4.0

Customer did not leave a comment.

ANTHONYJ W. 
Rating:
4.0

Customer did not leave a comment.

TALIAS M. 
Rating:
5.0

Customer did not leave a comment.

Marta C. 
Rating:
5.0

Customer did not leave a comment.

MELINDA C. 
Rating:
5.0

Customer did not leave a comment.

Karmen B. 
Rating:
1.0

This location customer service is poor and does not respect online rentals so it's just a waste of time doing reservations online also when I went to drop off the vehicle the lock box was completely unsecured all the keys were exposed for the taking anyone coming to this location just be observant take lots of pics and videos for your own safety

PHILLIP V. 
Rating:
5.0

Customer did not leave a comment.

Joseph V. 
Rating:
1.0

y'all have horrible customer service and the van was so poorly maintained the left signal didn't work and the tires needed air it was a mess . 1/10 because it still worked lol

sarah N. 
Rating:
5.0

Everyone made the drop off super easy.

Jillian G. 
Rating:
5.0

Customer did not leave a comment.

Brandon P. 
Rating:
1.0

Awful experience! They charged me extra days even though the car was sitting in the parking lot when I drove over. They also charged me for fuel when I returned exactly what was in the car. Terrible customer service. This place is run by idiots

Merissa P. 
Rating:
5.0

Customer did not leave a comment.

CHARLESMICHAEL S. 
Rating:
5.0

Customer did not leave a comment.

Sean K. 
Rating:
5.0

Customer service was on point. A gentleman, and will be back every time I need a rental

CHRISTOPHERJOHN W. 
Rating:
4.0

Customer did not leave a comment.

Peter C. 
Rating:
5.0

Nothing, I thought you staff was excellent. The agent (Dee) that checked me on pickup and the agent (Tyler) that check me on return were very accommodating, efficient and professional. This the second time I have used this location and will be using again this coming weekend if plans don't change.

DANIELJOSEPH G. 
Rating:
5.0

Everything was great

STEVENB B. 
Rating:
5.0

Customer did not leave a comment.

philip B. 
Rating:
1.0

Nobody was at the store for turn in. Spent over two hours on the phone and the representative just hung up on me. Absolutely awful service and will not be using again.

Alex H. 
Rating:
5.0

Customer did not leave a comment.

PAULE V. 
Rating:
5.0

Staff at the west Babylon location is always friendly and very helpful. Great experience

STEVEA C. 
Rating:
5.0

Customer did not leave a comment.

Ingri R. 
Rating:
5.0

Simple process and in and out of the office in 5 minutes , in your truck and on your way.

RENE R. 
Rating:
5.0

Sherman is awesome! His customer service is excellent. He was alone and still assisted each and every customer excellently and in a timely manner.

Graciella C. 
Rating:
5.0

Customer did not leave a comment.

Jorge F. 
Rating:
5.0

Customer did not leave a comment.

Jeremy J. 
Rating:
5.0

The staff was outstanding

Anthony K. 
Rating:
5.0

Customer did not leave a comment.

JEFFREYERIC S. 
Rating:
5.0

Quick and easy!!

MP E. 
Rating:
5.0

Customer did not leave a comment.

MP E. 
Rating:
5.0

Great experience. Reps were very nice, informative and helpful. Will absolutely use this location again .

DIANE W. 
Rating:
5.0

Absolutely no improvements needed

Joseph M. 
Rating:
5.0

Customer did not leave a comment.

David N. 
Rating:
1.0

You Charged Me For Gas After I Put Gas In It And I Have Photos Of The Fuel Gauge And Mileage When Returned So I Feel You Made A Mistake And Didn't Fix It Very Unhappy Victor

VICTORR N. 
Rating:
1.0

Terrible experience. People working behind the counter were rude to me, pick up process was completely unorganized, asked to pay for fees with no explanation what they were for.

JAMIE K. 
Rating:
4.0

Customer did not leave a comment.

David S. 
Rating:
3.0

Well not too happy I was charged TWO rental periods for after hours drop off. SMH!!!! I didn't return the van the NEXT day. SMH!!!

Emmanuel J. 
Rating:
5.0

Customer did not leave a comment.

WILLIAMP M. 
Rating:
5.0

Customer did not leave a comment.

ELISA A. 
Rating:
5.0

Customer did not leave a comment.

FATIMAM S. 
Rating:
5.0

Customer did not leave a comment.

JOHN A. 
Rating:
5.0

I like it very friendly place and fast service

LUISA S. 
Rating:
4.0

Customer did not leave a comment.

THOMASM D. 
Rating:
5.0

Thanks for the help. There was a problem with my credit card on my end and this location was helpful in taking care of me. See you guys again.

SEBASTIAN C. 
Rating:
5.0

excellent experience, no problems at all

CARL B. 
Rating:
5.0

My friend didn't realize the availability of the services you provided me. I just wished I wasn't charged for 2days when I returned the trailer the same day. It was corrected by your employee at the site and someone needs to answer the phone at the 800 phone #

PATRICK F. 
Rating:
5.0

Customer did not leave a comment.

FRANKMICHAEL G. 
Rating:
1.0

They charged me for furniture pads that I never received. And I gave more gas back than I should have. Should have been credited that as well I wanted a truck with a ramp and wasn't told that only the 15 foot truck has a ramp until I brought the 10 foot truck back. Please refund the 20 dollars on furniture pads I never received. Thank you

LAURIE I. 
Rating:
5.0

Excellent service, very helpful. Easy to pick up. Good instructions for being safe.

KAREN C. 
Rating:
5.0

Customer did not leave a comment.

SALVATORE G. 
Rating:
5.0

Super customer service.....

Peter S. 
Rating:
5.0

Customer did not leave a comment.

Bryan G. 
Rating:
5.0

Customer did not leave a comment.

JAQUAN M. 
Rating:
5.0

Thank you !!

Ajith K. 
Rating:
5.0

Customer did not leave a comment.

Robert C. 
Rating:
4.0

Customer did not leave a comment.

JUSTINRICHARD C. 
Rating:
5.0

Provide some assistance to the sales personnel I was there on two occasions and there was one staff member present . This staff member was dealing with assigning new rentals as well as receiving the returned units . It may have been the time of day but there should be more than one person on a shift. This would afford a better customer experience.

JOSEPH M. 
Rating:
5.0

This was the first time that we rented a truck and did not know what to expect. The process was very smooth and efficient. The manager was very professional and friendly.

Guy Z. 
Rating:
5.0

Customer did not leave a comment.

Leigh P. 
Rating:
5.0

Adam the manager is fantastic!!

SCOTTWALTER S. 
Rating:
5.0

Customer did not leave a comment.

Mark I. 
Rating:
5.0

Very professional and courteous,very fast service.called in the morning spoke to a very nice gentleman,took care of me I was in and out in no time..found my new uhaul place..thanks for the easy process..👍👍

Jon D. 
Rating:
5.0

Customer did not leave a comment.

Kevin S. 
Rating:
5.0

Customer did not leave a comment.

BARRY S. 
Rating:
3.0

i am very upset first i get into a truck and phone adapter in truck was broken and i was late leaving which made me 20 late to bring back truck and i was charged fpr two days .. I am having a difficult time waiting on hold 20-45 minutes as I did the night to return because i put email in wrong and i explained that to customer service... I HAVE NOT receive my updated bill as yet... Why did they charge me for two days?????

DANIEL B. 
Rating:
5.0

Everything was great and representative was fantastic

Robert M. 
Rating:
5.0

My truck rental process was easily done. When I got there I wanted to change from a 9 ft. cargo van to a small pick up truck instead. There was no problem at all to do so. Had a very good experience with this location .

Anna C. 
Rating:
5.0

Customer did not leave a comment.

Brian R. 
Rating:
5.0

Customer did not leave a comment.

Matthew K. 
Rating:
1.0

Fucking sucked Paid for ins Road side is bull shit Most of all your corporate sucks cock Thanks for nothing Next time I'll make 4 trips rather than deal w you

BRIAN A. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH G. 
Rating:
4.0

Customer did not leave a comment.

Terri W. 
Rating:
5.0

Customer did not leave a comment.

ALEXANDRa G. 
Rating:
5.0

Attentive, courteous and experienced staff Very helpful Well absolutely recommend and come back

JUANCARLOS O. 
Rating:
5.0

Customer did not leave a comment.

Raymond W. 
Rating:
5.0

THE ONLY REASON I WOULD COME BACK AGAIN IS THAT ADAM JOHNSON IS AN INCREDIBLE EMPLOYEE. I WAS A VP IF A FORTUNE 500 company and he was so helpful and understanding in every way. So don't loose this guy cause I know your turnover is high. He should train all your employees!! BUT YOUR PHONE SYSTEM IN EVERY WAY SUCKS!!! I TRIED TWO DAYS TO GET INTOUCH WITH HIM AND I DIED IN A AOTOMATED QUE. BOTH DAYS FOR 20 minutes and 35 minutes. YOUR LOOSING CUSTOMERS AND ITS NOT ADAMS FAULT IM SURE HE CANNOT FIELD CALLS AND HELP WALK INS AT SAME TIME. BUT EVEN YOUR QUE IS SO REDUNDANT AND USELESS!!!!!!!!!!!!! But HE IS AWESOME AND IM NOT RELATED OR A FRIEND YO HIM ONLY MET HIM ON MONDAY WHEN I PHYSICALLY WENT THERE TO HOLD A TRUCK FOR TODAY. If an upper management person wishes to call me pls do so 631-943-2161. Thank you.

SALVATORE A. 
Rating:
4.0

Customer did not leave a comment.

annette s.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

HENRY III U. 
Rating:
5.0

Customer did not leave a comment.

Lawrence B. 
Rating:
5.0

Very good service.

Tadeusz S. 
Rating:
5.0

Customer did not leave a comment.

Linda J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Leonard B.  |  First Impressions 
Rating:
5.0

Such a great staff

vicky c.  |  Overall Experience 
Rating:
5.0

I will use whole again thank you so much for storing my things

Ernestine C.  |  Overall Experience 
Rating:
5.0

Quick and easy to rent a truck..and space if need it..

OSCAR F.  |  Overall Experience 
Rating:
5.0

The guys over there are very helpful.

Andrew H.  |  Overall Experience 
Rating:
5.0

Great customer service...staff went above and beyond to take care of the customer. The staff exceeded our expectations! Ryan, Robert, Anthony and Miguel were great.

joyce a.  |  Overall Experience 
Rating:
5.0

Helpful staff, specially Robert was fantastic , already did half job and once i arrived , filled up some paperwork and was on my way with a drive up storage space. Will recommend .

Fazal R.  |  First Impressions 
Rating:
5.0

They were great and very helpful. I even ended up getting a storage unit. Disappointing is that it wasn't the smallest size that I needed but the workers were kind and accommodating at both places.

Joyce A.  |  First Impressions 
Rating:
5.0

I love the manager he’s great

whitney h.  |  Overall Experience 
Rating:
1.0

Unfortunately, except for mostly pleasant people I have eventually spoken to and dealt with for this rental, I am totally dissatisfied with U-Haul and there online ordering.

Karen M.  |  First Impressions 
Rating:
5.0

Very helpful and courteous. A pleasure

joseph n.  |  First Impressions 
No reviews have been submitted for this location.

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