451 Sunrise Hwy
West Babylon,
NY
11704
(1/2 mile East of Route 109 on Sunrise Highway North Service road, North side of road, cross street is Cindy Drive)
451 Sunrise Hwy
West Babylon,
NY
11704
(1/2 mile East of Route 109 on Sunrise Highway North Service road, North side of road, cross street is Cindy Drive)
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
U- haul corporate should offer discounting to frequent user clients
CHRISTOPHER P
Rating:
5.0
Customer did not leave a comment.
ROBERT J
Rating:
5.0
The person that helped me return the equipment was the one that told me that it originally was never hooked up correctly due to him, looking at the picture of how the equipment was hooked up
OUSSAMA S
Rating:
5.0
Customer did not leave a comment.
JOHN A
Rating:
5.0
Nothing. The staff at uhaul west babylon Couldnt have made this easier
Peter T
Rating:
5.0
Worker was too busy to help me and took 30 minutes before she educated me i could pickup on my app. Which i had no clue how to do, grabbed the wrong number trailer and pissed off the next employee on shift. What a dumb situation having to figure it out myself.
Timothy T
Rating:
3.0
The truck was given to me with roaches in it. Absolutely unacceptable. You then have the nerve to charge me a cleaning fee.
Melinda S
Rating:
5.0
Customer did not leave a comment.
ANGELE L
Rating:
5.0
Honestly it couldn’t have been easier. The guys were super nice and it all finished ahead of schedule
Laura C
Rating:
5.0
Customer did not leave a comment.
ROBERT S
Rating:
1.0
I am so disappointed overall with uhaul
Olivia T
|
First Impressions
Rating:
5.0
A perfect rental experience. The associate was professional and very helpful. 5 star review! Would highly recommend!!!
Daniel S
Rating:
5.0
Stefany was such a great help in getting our auto transport hooked up to our vehicle. She knew exactly what she was doing and had us out of the lot within 15 minutes. Stefany was extremely respectful and courteous (5/5 customer service).
Karan S
Rating:
5.0
Everything was a great experience
PAUL J
Rating:
5.0
Customer did not leave a comment.
ester j
Rating:
5.0
The employee who helped us was amazing. He helped us troubleshoot some technical difficulties and even personalized the make of truck to what he thought would be best on our journey. Very patient and kind. We had a great experience!
Natalie L
Rating:
4.0
Customer did not leave a comment.
robert m
Rating:
5.0
Customer did not leave a comment.
JARED E
Rating:
5.0
Customer did not leave a comment.
JOHN T
Rating:
5.0
Excellent staff, team goes above and beyond
Ralph R
Rating:
4.0
Customer did not leave a comment.
LUIS R
Rating:
5.0
Nothing!!
This West Babylon location has the greatest personnel, very pleasant knowledgeable and very friendly!
STEVEN P
Rating:
5.0
Customer did not leave a comment.
NICHOLAS P
Rating:
5.0
Marco
Was super from the time I walked in to hook up of the trailer
Above and Beyond Expectations I experienced in other U-Haul facilities
George Kreppein
GEORGE F
Rating:
4.0
Easy pick up and fast transaction. Reservations all setup and ready. When I got there I inquired about a 15ft truck sitting in the lot. Representative said that was for local only not one way that I was doing. I had to do a 2.5 hour round trip to get a 15ft truck which was only one available I was told. All worked out for both but a lot of extra time. Still a lot cheaper than Budget or Penske.
Not the fault of the location I don't think, just a general country wide scheduling. The truck I did get was basically brand new with only 1000 miles on it. Maybe the closer was older and they feel less confident in reliability over time so keep them local.
stephan h
Rating:
5.0
Great service.
Gregori M
Rating:
5.0
Customer did not leave a comment.
CHRISTIAN V
Rating:
5.0
Customer did not leave a comment.
RYAN V
Rating:
5.0
Anthony, Mike Stephany Phil, all very wonderful, made for a great day coming in today
Yulia L
|
Overall Experience
Rating:
3.0
Towards the end of my rental I got racist vibes from the manager. And I'll never rent a U-Haul storage unit again.
Crystal C
|
Overall Experience
Rating:
4.0
The counter person that helped me 0800 hrs was so helpful. a person like me not tech savvy was very appreciative of her patience. The same day return after hours went well even though again I had a time trying to figure out the online instructions. I will recommend this business.
Veronica D
Rating:
5.0
Great location convenient, easy, friendly help at the counter.
ROBERT S
Rating:
5.0
The representative in the office Anthony Joseph was very helpful and answered all my questions.
Laura R
|
Overall Experience
Rating:
5.0
West Babylon location has always been friendly and helpful. Had my reservation ready and was very quick....thank you
PETE Q
Rating:
5.0
Customer did not leave a comment.
Theodore m
Rating:
5.0
Customer did not leave a comment.
William H
Rating:
5.0
N/a
JULIO C
Rating:
5.0
This place is great,the people who work there are very nice,easy to talk to
JOSEPH F
Rating:
4.0
Make sure all doors and gates are working properly before handing over to customers
LINDA R
Rating:
4.0
Customer did not leave a comment.
Ashley B
Rating:
5.0
Customer did not leave a comment.
WILLIAM J
Rating:
5.0
I love the staff and availability of equipment at this location. However I do NOT like the new RAM cargo vans. For one...there is no power sideview mirror adjustment...I have to adjust MANUALLY?!! We're in 2025...SMH. Two...the brakes on the the RAM cargo van rented to me needs to be checked. The brake pedal sinks close to the ground when I brake then fixes it self to normal after a stop. Could be low brake fluid level, air in the lines or other...please have it looked at ASAP before any accidents in the future. Don't let a $500-$800 diagnosis or fix cause tens of thousands of dollars of court expenses for failure to get it checked asap.
Other than that I LOVE this location. Thank you!
EMMANUEL J
Rating:
5.0
It was great dealing with the gentleman at Shore Metric. Very nice guy and I would highly recommend if you need to rent a trailer this is the place to go
RICHARD K
Rating:
5.0
Desk staff and yard staff Mike are great people. Friendly, helpful, and overall a pleasure.
DEVIN D
Rating:
5.0
My experience was good, nothing to change. Great staff & very helpful. Definitely recommend to others.
RENEE L
Rating:
5.0
No complaints. Staff was professional, helpful and fast. Have rented there before and will continue to do so.
NIKOLAOS H
Rating:
5.0
Customer did not leave a comment.
Peter S
Rating:
5.0
Everybody working there are great. Super friendly and helpful.
Devin D
Rating:
5.0
This location is great,the people there are so easy to do business with
JOSEPH F
Rating:
5.0
Great attentive, knowledge staff!
ALAN H
Rating:
4.0
Customer did not leave a comment.
THOMAS M
Rating:
5.0
Great service. Great reliable equipment. I will rent again.
KEVIN D
Rating:
5.0
Customer did not leave a comment.
KEVIN J
Rating:
5.0
Nice staff cooperative from both side.
Good luck for a new customer
KETULPURI G
Rating:
1.0
Customer did not leave a comment.
JOHN D
Rating:
5.0
None
RAHEEL I
Rating:
5.0
Customer did not leave a comment.
DIEGO C
Rating:
5.0
Customer did not leave a comment.
LAURENCE C
Rating:
5.0
Customer did not leave a comment.
DEBORAH S
Rating:
5.0
Stefany was such a pleasure to work with! Very friendly , professional & knowledgeable . Very helpful.
J M
Rating:
5.0
I have been using west Babylon Uhaul for 5+ years they always have everything I need. Their website is very easy and user friendly to book ahead. Also, their staff are very knowledgeable and friendly. I will always keep using them for any of my moving and trailer needs
Ricardo S
Rating:
5.0
Nothing
PHILLIP B
Rating:
5.0
All good!
BENJAMIN V
Rating:
5.0
Communication between me and someone on the helpdesk line it’s got to be better. I should be able to speak to someone because I’m picking up a rental. The floor in the truck was dirty. With sticky stuff all over mats. No how much I jiggled the steering wheel the key would not turn over. It took about 10 minutes maybe 15 to actually turn the truck over.. other than that everything else is great
Tom W
Rating:
5.0
Customer did not leave a comment.
Symone C
Rating:
5.0
Customer did not leave a comment.
JAY S
Rating:
5.0
Customer did not leave a comment.
LINDA S
Rating:
5.0
Great service out in 10 minutes.
John B
Rating:
4.0
Customer did not leave a comment.
Robert B
|
Overall Experience
Rating:
5.0
The staff on both the pick up and return were pleasant and friendly with us.
MAXWELL J
Rating:
5.0
Already improved
IMTIAZ K
Rating:
5.0
Excellent & fast service. I will be returning to use them anytime.
JAMES Z
Rating:
5.0
Great job by employees
CURT A
Rating:
5.0
Customer did not leave a comment.
michele r
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
ADRIENNE W
Rating:
5.0
Truck needs wheel alignment constantly pulls to the left.
MEL L
Rating:
5.0
Customer did not leave a comment.
NORVIN G
Rating:
5.0
Customer did not leave a comment.
Kris B
Rating:
4.0
I received a call about the vehicle after it was returned before the alloted time. I was very upset that the person who called me did not check to see if the vehicle was returned, but was inquiring about where about of it.
VERONICA I
Rating:
5.0
Customer did not leave a comment.
BRUCE C
Rating:
5.0
Customer did not leave a comment.
NANCY M
Rating:
5.0
The vehicle trailers were missing the light harness and we had to search for one and the tie down ratchet were rusted and didn’t work until I supplied the WD40 and greased the gears to work flawlessly.. U-Haul needs to hire more employees so the poor guys isn’t working the customer counter & the yard.. but will use and recommend again..
ELMO T
Rating:
5.0
Customer did not leave a comment.
THOMAS R
Rating:
4.0
Customer did not leave a comment.
JAVAID H
Rating:
5.0
Customer did not leave a comment.
JOHN M
Rating:
5.0
Customer did not leave a comment.
Helen V
Rating:
5.0
Customer did not leave a comment.
ARTIE M
Rating:
5.0
Customer did not leave a comment.
WILLIAM G
Rating:
5.0
Customer did not leave a comment.
ROBERT J
Rating:
3.0
There are a lot of trailers and equipment in the parking area in back of the building, complicating customer parking.
A sensor indicated that one of the doors was opened. I revised the doors with the Uhaul rep. and used the vehicle in spite of the problem.
I don't believe I've received via email the final statement with the total cost of the rental.
PETER J
Rating:
5.0
Truck ran like garbage,check engine light kept flashing and when cold truck shut off 100s of times. Called Babylon to get excuses by help. Not happy at all.
JOHN H
Rating:
5.0
The sales representative was very helpful
ARASH H
Rating:
5.0
Acquire longer trailers to rent This would allow a safer experience. Most vehicles are larger than the current trailers, even the jeeps barely fit but ease of the rental was great
Reid M
Rating:
5.0
The young lady who helped is Awesome!!!! Great asset to your team…
RICHARD K
Rating:
5.0
I need to take time to make sure Stefan’s received her just so and prais. We were in a tough situation and need a storage unit literally 15 minutes entire you closed. Stefan’s made sure she stayed open until we got there, walked us through the storage and made sure we were comfortable. She even wanted to stay with us until we were finished to make sure we had no problems. She def went above and beyond and this is the level of customer service that you do not receive anymore anywhere. I hope everyone in U-Haul knows and appreciates the special worker they have!
JOSEPH M
Rating:
5.0
Got all the help we needed from the customer service rep.
John S
Rating:
5.0
Smooth and professional process!!
RICHARD K
Rating:
4.0
The ap. You guys are trying for a reservation, socks, instead of agility of processes, make customers offset. Including me!!..
JAIME C
Rating:
4.0
Customer did not leave a comment.
William K
Rating:
5.0
Same rental trailer was at drop off location. We rented from West Bayshore lication.
JOSEPH N
Rating:
5.0
Customer did not leave a comment.
Shanisha M
Rating:
5.0
Customer did not leave a comment.
COLEEN W
Rating:
5.0
It isn’t mobile service if you have to go in store and do it all over again. You should also check who you are hiring for moving packing and unpacking all my furnitures was either scratched up or broken and they didn’t even notify me about it. They hid them in the back of the boxes and took the code and left…
Kashwar K
Rating:
5.0
Great
FRANCIS J
Rating:
5.0
Counter person was very friendly very helpful got fast in and out and return was a breeze places clean the van was clean. Everything was great.
JOHN A
Rating:
5.0
I’ve used this place a few times over the past couple years for rental truck and trailer needs and have never had an issue with the employees or the equipment and they are fairly priced for things like boxes or trailer hitch adapters 👍🏼
ANTONIO T
Rating:
3.0
Customer did not leave a comment.
Bianca B
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Jordan H
|
Overall Experience
Rating:
5.0
Everybody at the U-Haul was very helpful, very polite and well mannered I would use U-Haul again
SHAWN D
|
Overall Experience
Rating:
5.0
My experience with U Haul was awesome Anthony is amazing
annie G
|
Overall Experience
Rating:
5.0
U haul... the staff has always been very helpful for me, I have been there for like 3 years. Anthony Joseph... hard worker, became friends can even call him on off hour ( still so very helpful ). I have no problem recommended your facility. Thank you kindly, Jack Saracino.
JACK S
|
Overall Experience
Rating:
5.0
The Manager and staff was every professional.
tanischia m
|
Overall Experience
Rating:
5.0
The staff at 451 sunrise hwy are all exceptional, Anthony and Veron are always so friendly and just seem to always go above and beyond the call of duty. They are definitely professional and are aces in my book. It is because of the staff at this location that I continue to do business with this facility.
ABRAHAM S
|
Overall Experience
Rating:
5.0
Everyone at the 451 sunrise hwy in west babylon location are just wonderful, they all are helpful, knowledgeable about everything at facility and are just so pleasant to talk to. They explain everything. I give the manager Anthony and his crew 100 stars if I could. Job well done.
ABRAHAM S
|
First Impressions
Rating:
3.0
The communication with the manager was poor. He explained that yeah up to five days before they locked you out and when we had a blizzard, I was two days late and they locked me out because I couldn’t get inside the place or to the place and then they charge me a leaf fee, very unfair and unsatisfied Would not recommend U-Haul to anyone poor management
Francis A
|
Overall Experience
Rating:
5.0
Service here is excellent..very helpful..
Antony is attentive and has an excellent crew..
PETE B
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Thomas G
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Kelvin A
|
First Impressions
Rating:
5.0
The entire staff at the 451 sunrise hwy facility should be commended for the exceptional excellence in customer engagement and service. They are extremely helpful and knowledgeable and courteous they get an A+++ in my book. Anthony and Veron have always made my experience renting at this U-Haul facility an Excellent one and I believe they should be used as an example on how other facilities should be run.
ABRAHAM S
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Diane R
|
Overall Experience
Rating:
5.0
I was a customer for years at this place. They where always very helpful with me.
DANIEL W
|
Overall Experience
Rating:
5.0
Uhaul is excellent. had a issue with the inside unit where a few of my belongings are damaged. How it works
ROSA L
|
Overall Experience
Rating:
5.0
Great and efficient service
Kanisha A
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Pricilla C
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Jamie-Lynne O
|
First Impressions
Rating:
5.0
The gentleman in the office Anthony couldn’t have been nicer He was great! He answered all my questions and showed me how to get in the storage place.He patiently walked me through every step of how to gain access with the card Thank you so much Anthony
annie G
|
First Impressions
Rating:
5.0
Customer service was excellent and I would recommend UHaul to anyone I know who is seeking storage or moving services. Thank you.
Victoria B
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
christopher j
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Robert B
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Laura R
|
First Impressions
Rating:
5.0
Everything was great except those locks very difficult to open and also needs to invest in big storage
ROSA L
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Demetrios K
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Kimberly R
|
Online Move In
Rating:
4.0
Customer did not leave a comment.
Matthew R
|
Overall Experience
Rating:
3.0
The 5x10 indoor unit is a bit on the expensive side and seems to increase in price every few months. The storage hours are acceptable and units are secure. However, the most inconvenient thing to note is the very large bump you have to figure out how to maneuver the dolly around in order to exit the storage facility.
Raeann P
|
Overall Experience
Rating:
5.0
Excellent service from you guys. Thank you so much
dionicio b
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
natalie r
|
Online Move In
Rating:
4.0
Customer did not leave a comment.
NEHRU S
|
Overall Experience
Rating:
1.0
Customer did not leave a comment.
Keith G
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
garson w
|
First Impressions
Rating:
5.0
It was a pleasure to do business with u haul.
The price I got was the price I paid...great staff at The West Babylon location. Polite and helpful..
PETE B
|
Overall Experience
Rating:
5.0
Nas..was professional. Polite ,showed me the storage options available at the West Babylon location.
Excellent service...thank you.
PETE B
|
First Impressions
Rating:
4.0
I had my Unit (001) since 2006 at the U-Hall in West Babylon, NY. For the majority of that time the manager was Mary. Mary was an outstanding individual and always professional and kind. My experience for the 16 years I had this storage unit was excellent. There was one incident that my car was broken into and the staff was very supportive in assisting with the situation. Thank you for your service and if I am ever in need to rent a unit again U-Hall will be my first choice.
UNIQUE V
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Kevin O
|
Overall Experience
Rating:
4.0
Could use more staff
Mark B
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Frank R
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
JEANMARIEG L
|
Overall Experience
Rating:
5.0
Crystal helped me she is the best
Jason L
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
Leonard B
|
Overall Experience
Rating:
2.0
One free month had to be resolved by contacting a Manager who was helpful and efficient. Long wait times and inefficient staff while in store. I left the facility due to frustration. Previous Dublin Ohio location was flawless.
Michael M
|
Overall Experience
Rating:
5.0
Akeem was so very helpful..
Thank you all at West Babylon
Janice D
|
Overall Experience
Rating:
4.0
Akeem was awesome, good customer service
Janice D
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Samantha N
|
Overall Experience
Rating:
5.0
I love it
RICHARDE D
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
DECLONRAOUL V
|
Overall Experience
Rating:
5.0
Everyone (3 workers) were VERY HELPFUL, and the teamwork they showed eachother was a Beautiful sight to see. Great Job Employees at west babylon location.
Desiree A
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
annette s
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Linda J
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Leonard B
|
First Impressions
Rating:
5.0
Such a great staff
vicky c
|
Overall Experience
Rating:
5.0
I will use whole again thank you so much for storing my things
Ernestine C
|
Overall Experience
Rating:
5.0
Quick and easy to rent a truck..and space if need it..
OSCAR F
|
Overall Experience
Rating:
5.0
The guys over there are very helpful.
Andrew H
|
Overall Experience
Rating:
5.0
Great customer service...staff went above and beyond to take care of the customer. The staff exceeded our expectations! Ryan, Robert, Anthony and Miguel were great.
joyce a
|
Overall Experience
Rating:
5.0
Helpful staff, specially Robert was fantastic , already did half job and once i arrived , filled up some paperwork and was on my way with a drive up storage space. Will recommend .
Fazal R
|
First Impressions
Rating:
5.0
They were great and very helpful. I even ended up getting a storage unit. Disappointing is that it wasn't the smallest size that I needed but the workers were kind and accommodating at both places.
Joyce A
|
First Impressions
Rating:
5.0
I love the manager he’s great
whitney h
|
Overall Experience
Rating:
5.0
Mr. Nedd & the staff here were wonderfully human, helpful, and kind. If I ever need to store anything, if I ever need to rent a vehicle, or if I need moving supplies—I know where to go. Much respect.
LATIQUA W
|
Overall Experience
Rating:
1.0
Unfortunately, except for mostly pleasant people I have eventually spoken to and dealt with for this rental, I am totally dissatisfied with U-Haul and there online ordering.
Karen M
|
First Impressions
Rating:
5.0
Very helpful and courteous. A pleasure
Joseph N
|
First Impressions
Rating:
5.0
Ryan Need and his employees were awesome!! Very attentive, knowledgeable and friendly. Great positive vibe at the West Babylon facility!
Stephen
STEPHEN J
|
Overall Experience
Rating:
1.0
This storage facility is run down and very dirty! The units are dark and there is not enough light from the hallway to see inside the units at night. We had water damage in our unit. We were not happy
darlene g
|
Overall Experience
Rating:
2.0
The insulation on the ceiling was falling down which worries me because I want to make sure it is insulated. The guy did tape it up. He was rude and we felt like we were a bother since the get go
carrie p
|
Reservation
Rating:
5.0
The staff are so helpful. I would definitely recommend using this uhaul.
Justine M
|
Reservation
Rating:
5.0
I want to commend Ryan, he was a big help and made my experience of moving easier and less stressful. Thanks Ryan.
Douglas O
|
Overall Experience
Rating:
1.0
Customer service and etiquette skills need to improve tremendously.
Natasha C
|
Overall Experience
Rating:
1.0
My bedroom set was destroyed because of water getting into the unit when it’s supposed to be a safe secure waterproof unit. Very disappointed that i have to go through insurance now to get money back
vicent s
|
Overall Experience
Rating:
5.0
Ryan and his staff were very helpful with all my needs, from showing me how to use the entry card correctly to making sure I was safe by checking on me when I was in the unit by myself. A pleasure 😊
christine p
|
Overall Experience
Rating:
5.0
All good
joseph l
|
Overall Experience
Rating:
5.0
I had a great experience. If I need to, I will use them again.
