Customer Reviews for U-Haul Moving & Storage of W Babylon

3,763 reviews

451 Sunrise Hwy   West Babylon, NY 11704
(1/2 mile East of Route 109 on Sunrise Highway North Service road)

(631) 422-5771

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 6:30 am - 8 pm
  • Sun: 8 am - 6 pm
Special Operating Hours
  • 7/4/2022: 7:00 am - 5:00 pm

Services at this Location:

Contact Us

(631) 422-5771

451 Sunrise Hwy
West Babylon, NY 11704
(1/2 mile East of Route 109 on Sunrise Highway North Service road)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 6:30 am - 8 pm
  • Sun: 8 am - 6 pm
Special Operating Hours
  • 7/4/2022: 7:00 am - 5:00 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

I m very happy.

marcio F. 
Rating:
3.0

Truck had no gas in it at pick up I was hoingv25 miles round trip this seemed very unprofessional barely made it to gas station. Truck was buckling during ride It was not a well maintained truck very disappointed

Catherine F. 
Rating:
5.0

West Babylon U-Haul is my top spot for truck rentals. The staff is knowledgeable and friendly. It makes everything much easier with a staff that really knows their stuff and are helpful to their customers. Highly recommend this location

Jacoyn A. 
Rating:
5.0

Anthony and Jason (i think that is his name) were super friendly and helpful. The truck I rented needed to be fixed and Anthony made it a point to call me to let me know this and that I could get it an hour later than expected. Great Service!!!!

Louise D. 
Rating:
5.0

Customer did not leave a comment.

michael K. 
Rating:
1.0

My truck is destroyed brakes clutch transmission the trailer had a brake problem the hose was dryroted the master empoty the master leaking. all my china is destroyed and other things in the trailler it was bucking and pushing me threw. The guy at the place charged me for 4 days it was back the third and i had a problem got back late the trailer. He had no concern about my truck he toild me the master was full look online enlarge the picture its emty dont care what he said he kept saying what i did i told him to drive it he did not. He said did i load it right he is dumfounded to the master being emty first to much brake then no brakes my truck is destroyed its all new the brakes were just done they are shot the clutch and trany new the clutch is slipping and the trany is clicking. He onl;y was conserned about his money that forth day he is a theif. And has no common sence im calling coprate in the morning.

CAESAR C. 
Rating:
5.0

Nothing to improve your workers are very great people

SYLWESTERMICHAL M. 
Rating:
5.0

Outstanding service Thanks Highly recommend this place

Pedro H. 
Rating:
5.0

The 24/7 self service option was a amazingly convenient! No long lines, no waiting, it was honestly a breeze! I had no clue Uhual offers this option! However now that I do, I will always use it! Thank you so much for such a great experience!

Shannon M. 
Rating:
3.0

Ordered a furniture dolly but was not provided in the truck

Joseph C. 
Rating:
5.0

Alex in the West Babylon location was excellent, Polite and Professional

Ray G. 
Rating:
5.0

Customer did not leave a comment.

UGUR Z. 
Rating:
5.0

Customer did not leave a comment.

Adeola M. 
Rating:
5.0

Customer did not leave a comment.

Thomas H. 
Rating:
5.0

Customer did not leave a comment.

DMITRI Y. 
Rating:
4.0

Customer did not leave a comment.

jestina C. 
Rating:
1.0

Absolutely the worst experience. It is awe inspiring how bad this company is at performing simple tasks. I had a problem with billing cause they screwed up the checkin process after multiple hours on the phone (transfers to wrong dept/disconnects due to supervisors not knowing how to place calls on hold) I decided to go to the location. Once at the location thought this was rectified so I left now I notice the issue wasn't correct I was just charged 2 additional times so today I need to not only call to correct the original problem but now I have additional problems.

Nicholas Y. 
Rating:
5.0

Customer did not leave a comment.

Lisa F. 
Rating:
5.0

professional and quick and kind! Highly recommend!

Frank M. 
Rating:
5.0

Customer did not leave a comment.

John M. 
Rating:
5.0

Have the first 20 miles included

Theresa B. 
Rating:
1.0

Customer did not leave a comment.

james F. 
Rating:
5.0

Customer did not leave a comment.

James P. 
Rating:
4.0

The guy working behind the counter was super rude and had no customer service whatsoever. The couple he was helping before me also said the same thing about his attitude. The guy outside checking the trucks was super personable and nice!

Breanna R. 
Rating:
1.0

Unfortunately the counter kid had Bad customer service skills, bad attitude and not friendly with customers.

Angel H. 
Rating:
4.0

The cab of the truck leaked and a got soaking wet during my drive. I was wer and cold for over an hour during my drive.

Patricia D. 
Rating:
5.0

Customer did not leave a comment.

nizamettin A. 
Rating:
1.0

Rep was rude & not helpful at all. He also charged me for protection I specifically did NOT ask for.

MICHAELA M. 
Rating:
5.0

Customer did not leave a comment.

christopher B. 
Rating:
5.0

Customer did not leave a comment.

Michael B. 
Rating:
5.0

Customer did not leave a comment.

FRANK L. 
Rating:
1.0

Customer did not leave a comment.

Justinn T. 
Rating:
4.0

Customer did not leave a comment.

Usman B. 
Rating:
5.0

Customer did not leave a comment.

Steven S. 
Rating:
5.0

11/10

Daniel M. 
Rating:
5.0

Customer did not leave a comment.

Selma H. 
Rating:
5.0

This place made the check in process easy and return was just as easy

Samuel H. 
Rating:
5.0

Customer did not leave a comment.

christopher G. 
Rating:
5.0

Customer did not leave a comment.

Phill R. 
Rating:
5.0

Customer did not leave a comment.

Stephen G. 
Rating:
5.0

At this location i believe there is nothing to improve. Both the pick up and return staff were friendly and professional. They went out of their way to provide a great experience. I hope they are being paid well bu U Haul. Thats the only way you will ever keep them .

gene R. 
Rating:
5.0

THIS LOCATION IS VERY CLOSE TO MY HOME AND MADE DROP OFF VERY EASY. THE AGENT WAS VERY HELPFUL AND NICE.

James P. 
Rating:
5.0

Customer did not leave a comment.

Charles K. 
Rating:
5.0

Nice and polite representative

Michal S. 
Rating:
5.0

Customer service was excellent

Charles K. 
Rating:
5.0

I had a smooth experience. The vehicle itself felt very old and the alignment needed adjustment. It got the job done however. The customer service was great!!

Christopher D. 
Rating:
5.0

Customer did not leave a comment.

Carol C. 
Rating:
5.0

Customer did not leave a comment.

Russell N. 
Rating:
5.0

Customer did not leave a comment.

Joseph M. 
Rating:
5.0

Customer did not leave a comment.

Andrew A. 
Rating:
5.0

Customer did not leave a comment.

John F. 
Rating:
5.0

Have a location that stay open for 24 hrs service.

elaine C. 
Rating:
4.0

Good Morning. Your employee's were great to me. Enjoyed my experience. The only thing a would recommend would be to spray some deodorizer in your equipment. It had a funny smell to it. Thank you guys again...

Vinroy A. 
Rating:
5.0

Everything was perfect. Anthony was very courteous and professional.

FRANK L. 
Rating:
5.0

excellent service from the front desk, very friendly and efficient

VINCENT D. 
Rating:
5.0

I would like to thank you so much for giving me the opportunity to use your truck and move some things for my husband again thank you so much and have a blessed day

Linda F. 
Rating:
5.0

Customer did not leave a comment.

Candra W. 
Rating:
5.0

Customer did not leave a comment.

richard B. 
Rating:
1.0

Got the truck late and then they call me every second.

Kadian L. 
Rating:
5.0

Customer did not leave a comment.

Frank D. 
Rating:
5.0

Customer did not leave a comment.

Jose R. 
Rating:
5.0

The only problem was the app when I was returning the rental it refused to upload the photos of the dash

Edwin D. 
Rating:
5.0

Customer did not leave a comment.

Elvin T. 
Rating:
5.0

Customer did not leave a comment.

Jeremy B. 
Rating:
4.0

The truck I drove was dirty when I went to take it. The inside was dirty and smelled like weed. The truck looked like it beaten to death

Lawrence D. 
Rating:
5.0

Customer did not leave a comment.

joyce N. 
Rating:
5.0

Customer did not leave a comment.

Anthony S. 
Rating:
5.0

Yes I would recommend it to a friend. The New Manager Anthony was very helpful and made the whole transactions very easy.

Nandy A. 
Rating:
4.0

New staff is friendly and helpful.

justin C. 
Rating:
4.0

Customer did not leave a comment.

Richard W. 
Rating:
4.0

Customer did not leave a comment.

ALBERTO M. 
Rating:
5.0

Customer did not leave a comment.

Joseph G. 
Rating:
5.0

Customer did not leave a comment.

Tahmid A. 
Rating:
5.0

I put gas on my way there and they still charge me for gas that's not nice

George G. 
Rating:
5.0

Customer did not leave a comment.

Lawrence G. 
Rating:
5.0

Customer did not leave a comment.

Vincent B. 
Rating:
5.0

The general manager Anthony is excellent thank you for the help

Caspar L. 
Rating:
5.0

N/a

Jorge P. 
Rating:
5.0

Customer did not leave a comment.

Joseph M. 
Rating:
4.0

Customer did not leave a comment.

Bennett B. 
Rating:
4.0

Customer did not leave a comment.

Rolando D. 
Rating:
5.0

Have some trucks that don't allow smoking. My truck smelt of someone smoking am

Robert C. 
Rating:
5.0

The associate at the store that helped me with the rental was professional, friendly and knowledgeable.

George C. 
Rating:
5.0

Very happy with the vehicle and service

Anthony A. 
Rating:
5.0

The representative from your company was professional courteous and knowledgeable

FRANK D. 
Rating:
5.0

Nothing. All the employees were cool and helpful. I use that location all the time. Keep up the good work. 👍

Dennis P. 
Rating:
5.0

Great service

WILLIAM G. 
Rating:
5.0

1000 Rt 109 lindenhurst location was the worst that place should not have your U-Haul company!,,never in my life would rent or even get gas there worst business people

Robert N. 
Rating:
5.0

Do not any improvement

JOSE M. 
Rating:
5.0

Very friendly service thank you

Murat A. 
Rating:
5.0

Everything was great in and out painless. I'll never go to a different location, everyone was professional and super helpful

Justin M. 
Rating:
5.0

Customer did not leave a comment.

Jorge Z. 
Rating:
5.0

Customer did not leave a comment.

Carlos G. 
Rating:
5.0

Ms. Nas went above and beyond to provide me with such outstanding customer service. She is extremely knowledgeable and I will recommend this location to my family and friends. Thank you kindly once again.

Robin A. 
Rating:
5.0

The gentleman that helped me was very polite and professional. Very pleased with my experience with that uhaul

STEVENP K. 
Rating:
5.0

Customer did not leave a comment.

Richard G. 
Rating:
5.0

Customer did not leave a comment.

Gregory M. 
Rating:
5.0

Customer did not leave a comment.

Stephanie H. 
Rating:
5.0

Excellent staff and courteous!

James S. 
Rating:
1.0

Make sure their equipment is ready and don't be rude.

Loralyn S. 
Rating:
5.0

Nas..was professional. Polite ,showed me the storage options available at the West Babylon location. Excellent service...thank you.

PETE B.  |  First Impressions 
Rating:
4.0

I had my Unit (001) since 2006 at the U-Hall in West Babylon, NY. For the majority of that time the manager was Mary. Mary was an outstanding individual and always professional and kind. My experience for the 16 years I had this storage unit was excellent. There was one incident that my car was broken into and the staff was very supportive in assisting with the situation. Thank you for your service and if I am ever in need to rent a unit again U-Hall will be my first choice.

UNIQUE VACATIONS S.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Kevin O.  |  Overall Experience 
Rating:
4.0

Could use more staff

Mark B.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Frank R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JEANMARIEG L.  |  Overall Experience 
Rating:
5.0

Crystal helped me she is the best

Jason L.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Leonard B.  |  Overall Experience 
Rating:
2.0

One free month had to be resolved by contacting a Manager who was helpful and efficient. Long wait times and inefficient staff while in store. I left the facility due to frustration. Previous Dublin Ohio location was flawless.

Michael M.  |  Overall Experience 
Rating:
5.0

Akeem was so very helpful.. Thank you all at West Babylon

Janice D.  |  Overall Experience 
Rating:
4.0

Akeem was awesome, good customer service

Janice D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Samantha N.  |  Overall Experience 
Rating:
5.0

I love it

RICHARDE D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DECLONRAOUL V.  |  Overall Experience 
Rating:
5.0

Everyone (3 workers) were VERY HELPFUL, and the teamwork they showed eachother was a Beautiful sight to see. Great Job Employees at west babylon location.

Desiree A.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

annette s.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Linda J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Leonard B.  |  First Impressions 
Rating:
5.0

Such a great staff

vicky c.  |  Overall Experience 
Rating:
5.0

I will use whole again thank you so much for storing my things

Ernestine C.  |  Overall Experience 
Rating:
5.0

Quick and easy to rent a truck..and space if need it..

OSCAR F.  |  Overall Experience 
Rating:
5.0

The guys over there are very helpful.

Andrew H.  |  Overall Experience 
Rating:
5.0

Great customer service...staff went above and beyond to take care of the customer. The staff exceeded our expectations! Ryan, Robert, Anthony and Miguel were great.

joyce a.  |  Overall Experience 
Rating:
5.0

Helpful staff, specially Robert was fantastic , already did half job and once i arrived , filled up some paperwork and was on my way with a drive up storage space. Will recommend .

Fazal R.  |  First Impressions 
Rating:
5.0

They were great and very helpful. I even ended up getting a storage unit. Disappointing is that it wasn't the smallest size that I needed but the workers were kind and accommodating at both places.

Joyce A.  |  First Impressions 
Rating:
5.0

I love the manager he’s great

whitney h.  |  Overall Experience 
Rating:
5.0

Mr. Nedd & the staff here were wonderfully human, helpful, and kind. If I ever need to store anything, if I ever need to rent a vehicle, or if I need moving supplies—I know where to go. Much respect.

LATIQUA W.  |  Overall Experience 
Rating:
1.0

Unfortunately, except for mostly pleasant people I have eventually spoken to and dealt with for this rental, I am totally dissatisfied with U-Haul and there online ordering.

Karen M.  |  First Impressions 
Rating:
5.0

Very helpful and courteous. A pleasure

joseph n.  |  First Impressions 
Rating:
5.0

Ryan Need and his employees were awesome!! Very attentive, knowledgeable and friendly. Great positive vibe at the West Babylon facility! Stephen

STEPHEN J.  |  Overall Experience 
Rating:
1.0

This storage facility is run down and very dirty! The units are dark and there is not enough light from the hallway to see inside the units at night. We had water damage in our unit. We were not happy

darlene g.  |  Overall Experience 
Rating:
2.0

The insulation on the ceiling was falling down which worries me because I want to make sure it is insulated. The guy did tape it up. He was rude and we felt like we were a bother since the get go

carrie p.  |  Reservation 
Rating:
5.0

The staff are so helpful. I would definitely recommend using this uhaul.

Justine M.  |  Reservation 
Rating:
5.0

I want to commend Ryan, he was a big help and made my experience of moving easier and less stressful. Thanks Ryan.

Douglas O.  |  Overall Experience 
Rating:
1.0

Customer service and etiquette skills need to improve tremendously.

Natasha C.  |  Overall Experience 
Rating:
1.0

My bedroom set was destroyed because of water getting into the unit when it’s supposed to be a safe secure waterproof unit. Very disappointed that i have to go through insurance now to get money back

vicent s.  |  Overall Experience 
Rating:
5.0

Ryan and his staff were very helpful with all my needs, from showing me how to use the entry card correctly to making sure I was safe by checking on me when I was in the unit by myself. A pleasure 😊

christine p.  |  Overall Experience 
Rating:
5.0

All good

joseph l.  |  Overall Experience 
Rating:
5.0

I had a great experience. If I need to, I will use them again.

EILEEN L.  |  Overall Experience 
No reviews have been submitted for this location.

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