Customer Reviews for U-Haul Moving & Storage of Springfield

Rating:

5.0

The owner was helpful and the rental in good shape.

Rating:

5.0

Nothing

Rating:

5.0

Dropped keys off and left - they were busy but told me immediately I did not have to wait in line if just a drop off - great!-

Rating:

5.0

Every employee we dealt with was extremely professional and friendly. The equipment we rented was clean and in optimal condition. We highly recommend this U Haul location.

Rating:

3.0

the driver's side mirror was broken. otherwise, the seats were comfortable, and the vehicle was clean.

Rating:

5.0

When I arrived, there were 5-10 parties waiting ahead of me. The employees were working very hard to take care of everyone. They worked together, doing jobs that were not their own but needed done. They displayed great care and professionalism.

Rating:

5.0

Nothing

Rating:

4.0

Truck seemed to have either a bad battery or alternator going bad, a/c vents didn't work. Told employee and they said it was due for maintenance and would be checked otherwise everything else was fine.

Rating:

5.0

Employees were very pleasant and professional and equipment was clean and well maintained. Pick up and drop off was quick. Employee Avaiana (spelling not correct) was extremely efficient, friendly and seem to really enjoy her job and interacting with customer, She made it a very pleasant experience.

Rating:

2.0

1. Great staff. Patient and helpful. 2. Uhual management systems make for ineffiency and make the staffs job difficult. 3. Because the systems for reservations is inadequate customers can react one of two ways. Patient or impatient toward the staff. 4. Reservation was not available. 5. 3 floor storage facility with an inoperable elevator.

Rating:

3.0

Trailer had one new tire and one old tire. Old tire was pretty much flat by the time I got home. I pumped it up enough to get it to the local U-Haul office. Local office where I dropped it off was very professional .It was a one way. The staff where I rented the trailer were very not particularly professional or knowledgeable. The young lady in particular didn’t know the answers to some of my questions and was rather unprofessional and frankly not particularly bright.

Rating:

5.0

Check in was simple and the gentleman that waited on me was real professional and polite

Rating:

4.0

Female customer service employee required 2 additional contacts according to her requirements in order to process rental. I already furnished credit card to make reservation, gave emergency contact and additional contact, plus I had purchased your optional insurance for no fault complete coverage. Why additional contact is necessary I doubt and don't understand.

Rating:

3.0

It was a hassle to go get my stuff down the stairs it’s not convenient The lift was always broken 100% of the time I will never go back there I was on the 3rd floor and it was not helping bringing my stuff out This is the reason why I left quicker.

Rating:

5.0

the employee was very helpful, polite, and explained every detail that I needed to know. very good customer service

Rating:

5.0

Best U Haul in town-best hours-great staff!

Rating:

5.0

I gave an excellent rating mostly due to the staff, they were friendly and very efficient. The van was clean but had a strong smell of cigarette smoke…..which I’m sure was from a previous renter who disregards the rules and regulations.

Rating:

5.0

It is the best as far as I am concerned!

Rating:

4.0

I've rented from this location several times; everything was great each time.

Rating:

5.0

I rented a 26 foot van truck and was able to make our move in two trips. Nice rig.

Rating:

1.0

Used mobile checkin to rent truck. App crashed multiple times in process. Went in to get keys and was greeted by a man with an unlit cigarette in his mouth. Dolly was not loaded into the truck and promotional sunvisor was still across windshield and had to be removed by myself. I picked the app checkin to save time and I believe it was actually slower

Rating:

4.0

The truck had food on the floor, which I overlooked. The knob to control the lights fell into the dash casing when I touched it. The top of driver's side window popped out of place. I had to grab the top and hold it as I pulled over on the interstate. I was able to pop it back in place to get to my location. There I got it secured, but the rubber frame part was broken. When rolling the window up, the knob on the handle popped off. I received a $10 discount for "fixing the window."

Rating:

5.0

Great customer service - Very knowledgeable and helpful.

Rating:

2.0

I have given this location many chances & the experience is just never positive. On this last (and final) visit, I waited for quite some time in the lobby before someone arrive to help me. I reserved the equipment online which clearly said the amount due was $32 yet was told it would be twice that upon pickup. The equipment number on my paperwork did not match the equipment I was told to leave with. The trailer was full of wood planks, straps & all kinds of things tied to the sides. Upon returning to the location, there were so many returned trucks piled in the entrance that you couldn’t even get into the parking lot. I had to unhook the trailer myself then wait in line for 30 minutes to check the trailer back in. At the counter, I was told that a second charge of $32 would be hitting by credit card. Honestly, this location is a complete disaster. I rent 3-4 trailer every year for the last 4 years…I’ll never be back.

Rating:

2.0

tell the customer how much its going to cost BEFORE they drive 500 miles. then charge you $650.00 for a 1 day car transport trailer. very poor customer service. Fanily and friends will NEVRR use uhaul again

Rating:

1.0

The lift never worked the entire time. The staff is incompetent. I wish I never did any business there!

Rating:

5.0

Keep up the good work

Rating:

3.0

Have your employees check fuel levels accurately. I rented a truck, drove it 40 miles and upon fueling, it required 4.6 gallons! I mentioned this to the employee and his attitude seemed to be, so what. There's little chance that I will use U-haul again.

Rating:

5.0

excellent service and fast

Rating:

5.0

Not a thing!!

Rating:

3.0

The app was hard to navigate on the return.

Rating:

5.0

Very friendly and good vehicle conditions.

Rating:

1.0

They lied to me about the total bill! I will never rent there again!

Rating:

3.0

Tell your employee to take a bath. Tell him to be friendly to the customer. A greeting upon approaching would be nice.

Rating:

3.0

Please tell the location manager that the trucks should NOT be angled to turn right onto a street that only goes left!

Rating:

5.0

The employees are very helpful and friendly.

Rating:

5.0

Made an easy reservation on line and input all needed information on line so check-in with Brittany was quick and easy. So quick that I forgot my driver's license and she called me after I had pulled away to let me know if would be waiting for me when I returned the trailer. She was awesome, friendly and very helpful. Returning was just as easy and painless! What a great experience today!!!! John D

Rating:

3.0

Truck wiper was broken on drivers side. It boy 1/2 the window could be wiped. Temp control for heat/cooling system did not work. Any setting above cold was all hot air AC stopped working Drivers door had severe air seal issue was so loud and annoying for 9 hours of trip. Piece of garbage truck

Rating:

4.0

The running lights on the trailer did not work. I don’t recall being notified about it during the light check.

Rating:

4.0

Thanks for being a good exp

Rating:

4.0

Keep up the good work no need to change anything everything was fantastic

Rating:

5.0

Excellent and polite service

Rating:

5.0

First time using 5-8 trailer pulled great good customer service

Rating:

5.0

Great customer service Very helpful Easy process

Rating:

5.0

Everything was great, with one exception. The truck cab was not clean. There was sticky stuff in the cupholders, a lingering smell, and the floor between the seats was very dirty.

Rating:

5.0

The mobile check in made everything super easy!

Rating:

4.0

Manager Bryan has great customer service. Thanks sorry for being late man

Rating:

5.0

everything it’s so good thank you

Rating:

4.0

The truck was perfect for what we needed. My only issue was that we were moving 2 refrigerators and I had reserved an appliance dolly. When we picked up the truck, we were told they didn't have an appliance dolly available. I would have cancelled the reservation, but we used a regular dolly that we had, which worked out ok. A great positive was that when I called them to let them know that we were going to be a 1/2 hour late with stopping to get gas, the gentleman said that would be ok. Very much appreciated that! Overall, a very smooth process!

Rating:

4.0

Make sure you dont send someone out with equipment on a 1/4 tank of gas. The truck i rented was to move my toolbox's to huber heights and had it set for two hours. Had to cut into my time i reserved the truck for to stop and put gas in it before i went to huber hieghts.

Rating:

5.0

Great service, great employees.

Rating:

5.0

Great customer service all around today!

Rating:

1.0

There was broken glass all of the ramp. I was charged a $20.00 fee for returning the truck after hours…when I returned it before 3:30pm.

Rating:

3.0

The lot near the storage entrance doors should be swept more thoroughly; on several occasions, I picked up screws and nails. Also, very hard to reach someone in the office via phone; I left several messages requesting a callback and only received a callback once in 2 1/2years. Urgent matters would have to be resolved in person which was an inconvenience for me because I lived out of town.

Rating:

5.0

Staff has always been friendly and helpful.

Rating:

3.0

Our unit isn't ready in cincinnati ohio and we had to wait for a another storage because the storage that was reserved was damaged and leaking. This made us late to unload truck.

Rating:

5.0

The staff was helpful and friendly. The storage unit was clean and the ramp made loading easy.

Rating:

5.0

Brian was very helpful!

Rating:

3.0

There was supposed to be a lock in the storage unit when I got there- there was not. The directions on access were vague and resulted in me trying several different doors and keypads to figure out the process, in the rain. There were not instructions on where my unit was, sk I played wander around uhaul to locate it. Unit is clean, as is facility, online setup was lovely.

Rating:

4.0

All employees were helpful at both locations excellent customer service in Danville and Springfield

Rating:

4.0

Staff was always friendly and helpful. Enjoyed that you could pull inside to load/unload.

Rating:

4.0

N/a

Rating:

1.0

The units are over priced for the size you have to enter ur code every time u come back in from thrcmoving truck and the storage up stairs is ridiculous especially when trying to move by urself

Rating:

2.0

The lighting was bad in the storage area Two of the times I went to the storage unit ther where homeless people walking around your rental trailers and one guy urinated on the side of your building right next to the door my son and I where using. If I wasn't caring my firearm I would of felt unsafe and left!

Rating:

1.0

The units that I rented were broken in to at two separate times. The first time, the manager let me know immediately. I took the settlement because no one seemed interested in assisting me with finding my belongings. They just acted like it was a normal thing. Then my monthly rent went up not once, but TWICE. Then my unit was broken into again. I wasn’t even notified. I just tried using my key and it didn’t work. Literally will go out of my way to let people know never to rent anything from there. Beyond poor business practices and virtually no security whatsoever.

Rating:

1.0

roaches everywhere at this facility is ridiculous. I have my stuff in there 1 day and I am moving it out.

Rating:

1.0

Did not get offered the 1st month rent free and you are not able to do partial payments which causes people to fall behind and their stuff auctioned off should be able to at less do partial payments and should be able to have access to your unit or at less if you do not make a payment should be given the chose to get your stuff out before they auction it cause some people put their whole lifes in the units

Rating:

5.0

Thank you. Great experience!

Rating:

1.0

I was told by 2 different people I had 30 free days and that's why agreed. I was then charged the full amount and possibly charged a second time.

Rating:

4.0

The manager there is a salty angry woman. All the guys that work there are very friendly and helpful. When I departed I said I hope you can get the lift operational again and the manager told me one customer broke it. I was the customer that it happened to. I didn't tell her that though because she is so negative. The lift cable broke when I was using it. It was mechanical error not my fault. The facility currently has no way of getting heavy stuff down to the 1st floor. It's a three story building. An elevator that is dependable is very important and needed. I had to use a dolly with all my heavy furniture down three flights of stairs. I'm very unhappy about that storage facility. It's like our stuff is being held hostage because unless you are strong enough to carry your stuff down the steps you can't get your stuff down and out of there. Yet we have to pay the storage bill every month without fail but they can't get the lift to work and keep it working? I would say I recommend U-HAUL but I can't recommend this facility to anyone.

Rating:

3.0

There are no carts to move personal items on. This would be a major plus to bring the rating up to excellent. Though there is a lift for personal items to the third floor and elevator for people would be a nice plus too

Rating:

4.0

We were very pleased with everything Everyone was will to do what they could to make our move in as smooth as possible. The guys loading the lift stated it was very slow Thank you

Rating:

2.0

Old, old building that smelled and small locker.

Rating:

3.0

What the facility lacks in newness (just an old building), it makes up for with customer service. The young lady who was working I think Mykayla or something like that…she was super nice and helpful.

Rating:

4.0

Staff was extremely helpful and friendly.

Rating:

1.0

Looks can be deceiving,...Upon getting all of our stuff out of the storage we got all of our bins to the new property and realize that rats had eaten through our clothing there was so many rat droppings that we had to throw stuff away it was really horrible, I've never had cockroaches in my life and one of our bins had a lot of cockroaches inside, not only that, we had a air conditioner just disappear! And don't try to contact them you can never get a hold of anyone at the facility and if you do the manager is never available!!!!

Rating:

1.0

Manager was very rude and kept calling my stuff in my storage unit crap which I don't appreciate,my stuff is very valuable to mean and has meaning to alot of it and for her to call my things crap was just rude. She had a very nasty attitude and her employees do her work because she said she didn't feel like climbing the stairs when no stairs were involved.

Rating:

3.0

The two guys that work there was rude and didn't want to listen to what you had to say about anything

Rating:

3.0

Hard to load and unload

Rating:

5.0

Customer service was exceptional based on other experiences

Rating:

3.0

It would’ve been nice to know that you don’t have an elevator especially to the second level

Rating:

3.0

I would have gave 5 stars if there was a ramp for the higher floors

Rating:

3.0

got multiple letters saying rent was overdue after i ended my lease

Rating:

3.0

Only chose location because of one month free advertisement. Once there they said they did not run that promotion. Even though it was advertised on van. Probably won’t use uhaul again because of this will just use more convenient storage

Rating:

1.0

I had stuff stolen, I had to keep replacing my locks, there was rats, mice, cockroaches, I had to keep paying extra money 💰💰 that made no sense 🤔

Rating:

1.0

Springfield Management is terrible very disappointed

Rating:

2.0

The storage unit was very dirty and the doors aren't very sturdy. When we were moving out of the unit on Sunday, August 16, 2020, there was a woman and her 2 boys making a huge scene the whole time we were there. The boys were literally fist fighting in the hallway and parking lot while their mother screamed and cursed at them constantly. It was very disturbing and uncomfortable. When my husband told the attendant about it he said "Yeah, they do that all the time. I probably should've called the police or something." There are cameras all over the place so we knew the people in the office could see what was going on and they couldn't have missed the screaming. We were afraid they'd turn on us if we asked them to stop or got involved. It was not a good situation or pleasant experience what so ever.

Rating:

3.0

Everything was good except the storage area is full of trash.

Rating:

5.0

Jeremy at the Springfield OH facility was awesome! He was so friendly and helpful, he helped me pick out a new lock for the safety of my belongings and made the stressful experience of moving much more delightful. Thanks Jeremy!

Rating:

4.0

The u-haul team did a great job. have been a customer for 25 years!

Rating:

5.0

The staff was very professional and helpful each time we visited and needed assistance. They were friendly and neighborly and knew their business very well. The facility was climate controlled.

Rating:

4.0

The young man that help with everything was excellent, he made sure I was taken care.

Rating:

4.0

Would use this facility again

Rating:

1.0

I had to ask for a equipment walk around before heading out. It took the lady 1 hr to get my all buttoned up even though I checked in online. She took pictures of my ID with her private phone!

Rating:

5.0

Very convenient and employees are very helpful!

Rating:

5.0

Very helpful and friendly

Rating:

5.0

Had a very pleasant experience. Jared was more than helpful.

Rating:

5.0

Wow very friendly and did everything to help. Jared went over board for me and I appreciate it very much.

Rating:

5.0

The staff was very professional and courteous. My only note is to try to make a better effort to keep the parking lot and areas around the storage access points a free of ice

Rating:

5.0

Every one is very nice

Rating:

5.0

Friendly and courteous at all times

Rating:

1.0

I am very upset with my service here.i was promised a month free rent if I used the moving truck and car hauler.that never happened.so we pulled are stuff out.will not recommend it to no one and will

Rating:

5.0

I truly can't think them enough for working with me to allow me to get my stuff out of storage. I would use their services in the future if ever needed.

Rating:

5.0

Equipment clean and ready, customer service great, overall to very good experience!

Rating:

5.0

It was nice to have a place for storage, but it was getting too expensive to keep.

Rating:

3.0

An elevator to the third floor would have been very convenient.

Rating:

5.0

Great!

Rating:

3.0

The staff is really professional and helpful. The storage area is depressing and dark. The trolleys are very convenient.

Rating:

5.0

I was very pleased the way the service was presented in a timely manner, U -Haul came through without any delays,& right there when you need them. Thanks U-Haul

Rating:

3.0

Construction made entrance hard to find.