Customer Reviews for U-Haul Moving & Storage of W Columbia Schoolhouse

Rating:

3.0

Didn't have a dolly in truck like I was told by your association so improve on that.

Rating:

3.0

After getting the truck home we realized there was no dolly available so had to go back to location to get one. We used 7 miles total and put a full 2 gallon gas can in the tank but was charged a fuel fee. I haven't been able to get anyone at this location to answer the phone since the morning after drop off. The staff were unprofessional in speaking with customers and each other, along with busy on their phone so wouldn't help upon going back for the dolly. No one helped me outside to locate the truck and do walk around with me. I just felt it was a bad experience and won't recommend anyone to that location again. I don't understand the extra charges. There is no way we used 5 gallons of gas on 7 miles. The gas tank upon drop off was exactly where it was when we picked up. Not satisfied at all and we've used U-Haul for years. Next time we'll call Budget.

Rating:

5.0

The young lady that helped us was very pleasant and knowledgeable.

Rating:

5.0

Smooth check in before and after trip...thanks!!!

Rating:

5.0

I rented a 15' truck snd moved a few cities over. Every possible cost was explained to me up front by the genral manager. I ended up paying less than I was quoted due to traveling less miles and returning unused items. The new general manager was awesome. She made the experience very easy. I also received excellent customer service from all of the employees I encountered. I highly recommend this Uhaul store.

Rating:

4.0

The truck had no air conditioning and the right side mirror was broken and kept folding in so you could not see out of it.

Rating:

4.0

Improve the mobile app. It did not accept my photo and I had to go inside and finish the pick up process. Agents were very friendly and helpful. My only complaint is the mobile app.

Rating:

5.0

Make sure the visor clips aren't broken and sitting in the cup holder so that people can see out the windshield with no obstructions.

Rating:

5.0

Zakyla was my contact at u haul. She was very helpful and courteous. The only issue i was told if I returned early it would cost less. I returned trailer a little over 4 hours later and was charged the same price.

Rating:

5.0

quick, easy check in and check out.

Rating:

5.0

Customer service is exceptional. Professionalism was on point

Rating:

4.0

Improvement: Customers taking photos of damages before leaving Uhaul premises. The trucks are old with a lot of damage such as scrapes, dents, and scratches. It shouldn't be our responsibility to take photos. What if it was windy, raining or snowing? What if you don't have the phone capabilities or difficulties walking around a large truck? There was a fairly narrow opening between trucks in the lot. How about writing or typing a note on a form if needed? What if there was a problem (which there was) with the Uhaul picture app? Several glitches were encountered when using this app. Maybe better instructions with photo limit or with return screen, pictures will be lost, or freeze up. Uhaul, because you are so busy, how about hiring an inspection person? For me, it was a very frustrating and unnecessary experience.

Rating:

5.0

Nad a wiring issue on my SUV andnthey fixed it in less than 10 min

Rating:

4.0

I brought my van back with the gas at a inch or less of the line . A inch and they charged me a fuel fee. Again it was barely a hair off . I'm super disappointed in the that !!!!

Rating:

1.0

Manager was very rude and kept calling my stuff in my storage unit crap which I don't appreciate,my stuff is very valuable to mean and has meaning to alot of it and for her to call my things crap was just rude. She had a very nasty attitude and her employees do her work because she said she didn't feel like climbing the stairs when no stairs were involved.

Rating:

5.0

Employee were very helpful. Great customer service! Easy and quick service.

Rating:

5.0

The truck maintenance indicator showed that it had 0% oil life left, so I think, while the truck did well, it would be good to have the engine maintenance up to date. Otherwise, the truck was clean, road well, the tire pressures were good (I always check) and I had no problems with it.

Rating:

4.0

I really appreciated how the store manager worked with me and answered my questions. I especially liked the fact that this location has female staff.

Rating:

5.0

They were very helpful and friendly

Rating:

5.0

Very easy trip.

Rating:

5.0

I reserved a 10 ft truck but had to get a larger truck which cost more .

Rating:

5.0

A chair was deeply damaged And I would appreciate you if you would have this matter corrected as soon as it's possible.

Rating:

5.0

My hitch receiver was rusted and wouldn't accept the Hitch.. she worked with it until it fit instead of just going back inside.

Rating:

5.0

GM was great:)

Rating:

5.0

Wonderful service

Rating:

2.0

Cigarette ashes everywhere. Smells of smoke. Disgusting!! Less than half a tank of gas when we picked it up, first place I have to go after pick up is to get gas. . This has been happening a lot. We rent a truck once a month.

Rating:

5.0

Good customer service

Rating:

5.0

The trucks are generally nice and work well. We have been renting 2x a week and other than stale cigarette smoke in one they have been great

Rating:

5.0

The employees were really nice.

Rating:

5.0

Is the good service

Rating:

5.0

Nothing to fix

Rating:

4.0

Have more than 1 person working front

Rating:

1.0

Truck was on empty! So inconvenient for me to have to put gas in it. We had a very long day moving my son from Wittenberg back to Columbus and to have to get gas was not something we needed added to our day!

Rating:

2.0

Trash

Rating:

5.0

They could use an extra employee during peak buisness hours to avoid long customer wait times.

Rating:

4.0

Short staff I guess...long line, four others waiting, only one person seen working

Rating:

1.0

Teach the general manager customer service skills

Rating:

4.0

The rental service was everything we expected. Thank you.

Rating:

4.0

I think y'all are great. I wish you also rented hatchbacks or SUV for taking enough for a flea market or a gem show. Maybe in the future. Thanks for the hospitality.

Rating:

1.0

I was a walk in customer wanting to rent pickup truck. The man that morning was not very nice. I almost walked out. Next time will try different location. He was rude and mean.

Rating:

2.0

I was over charged, then the payment was all mixed up. And had to be refunded just to make the adjustments.The overall truck was good

Rating:

4.0

Great, fast service

Rating:

5.0

Took me one hour to get truck in North Carolina location- took me five minutes to turn the truck in to Ohio location.

Rating:

5.0

Everything was as smooth as I could have possibly dreamed of. The service was great!!

Rating:

2.0

Give people back there money they haven't used

Rating:

5.0

fast, friendly and clean

Rating:

2.0

The cab smelled like pure cigarette smoke and there was trash behind the drivers seat. The back pull down door was so bent it took all my force to pull it down just to be able to latch it.

Rating:

5.0

The location and equipment were fine. Obviously a very busy location and they're pretty efficient with their returns. I did have a big concern with my most recent rental, I dropped a trailer off after hours. I use the app to do the return yet I was charged an after hours service fee on my final bill. I did call customer service and received a refund, but if I had not paid attention to my bill I would have been charged inadvertently. The location should be more careful about understanding when the item was returned properly after hours.

Rating:

5.0

I was in and out faster than it took to write this review when returning the car hauler.

Rating:

5.0

Great friendly service just do what your doing

Rating:

3.0

The two guys that work there was rude and didn't want to listen to what you had to say about anything

Rating:

3.0

Hard to load and unload

Rating:

5.0

Customer service was exceptional based on other experiences

Rating:

3.0

It would’ve been nice to know that you don’t have an elevator especially to the second level

Rating:

3.0

I would have gave 5 stars if there was a ramp for the higher floors

Rating:

3.0

got multiple letters saying rent was overdue after i ended my lease

Rating:

3.0

Only chose location because of one month free advertisement. Once there they said they did not run that promotion. Even though it was advertised on van. Probably won’t use uhaul again because of this will just use more convenient storage

Rating:

1.0

I had stuff stolen, I had to keep replacing my locks, there was rats, mice, cockroaches, I had to keep paying extra money 💰💰 that made no sense 🤔

Rating:

1.0

Springfield Management is terrible very disappointed

Rating:

2.0

The storage unit was very dirty and the doors aren't very sturdy. When we were moving out of the unit on Sunday, August 16, 2020, there was a woman and her 2 boys making a huge scene the whole time we were there. The boys were literally fist fighting in the hallway and parking lot while their mother screamed and cursed at them constantly. It was very disturbing and uncomfortable. When my husband told the attendant about it he said "Yeah, they do that all the time. I probably should've called the police or something." There are cameras all over the place so we knew the people in the office could see what was going on and they couldn't have missed the screaming. We were afraid they'd turn on us if we asked them to stop or got involved. It was not a good situation or pleasant experience what so ever.

Rating:

3.0

Everything was good except the storage area is full of trash.

Rating:

5.0

Jeremy at the Springfield OH facility was awesome! He was so friendly and helpful, he helped me pick out a new lock for the safety of my belongings and made the stressful experience of moving much more delightful. Thanks Jeremy!

Rating:

4.0

The u-haul team did a great job. have been a customer for 25 years!

Rating:

5.0

The staff was very professional and helpful each time we visited and needed assistance. They were friendly and neighborly and knew their business very well. The facility was climate controlled.

Rating:

4.0

The young man that help with everything was excellent, he made sure I was taken care.

Rating:

4.0

Would use this facility again

Rating:

1.0

I had to ask for a equipment walk around before heading out. It took the lady 1 hr to get my all buttoned up even though I checked in online. She took pictures of my ID with her private phone!

Rating:

5.0

Very convenient and employees are very helpful!

Rating:

5.0

Very helpful and friendly

Rating:

5.0

Had a very pleasant experience. Jared was more than helpful.

Rating:

5.0

Wow very friendly and did everything to help. Jared went over board for me and I appreciate it very much.

Rating:

5.0

The staff was very professional and courteous. My only note is to try to make a better effort to keep the parking lot and areas around the storage access points a free of ice

Rating:

5.0

Every one is very nice

Rating:

5.0

Friendly and courteous at all times

Rating:

1.0

I am very upset with my service here.i was promised a month free rent if I used the moving truck and car hauler.that never happened.so we pulled are stuff out.will not recommend it to no one and will

Rating:

5.0

I truly can't think them enough for working with me to allow me to get my stuff out of storage. I would use their services in the future if ever needed.

Rating:

5.0

Equipment clean and ready, customer service great, overall to very good experience!

Rating:

5.0

It was nice to have a place for storage, but it was getting too expensive to keep.

Rating:

3.0

An elevator to the third floor would have been very convenient.

Rating:

5.0

Great!

Rating:

3.0

The staff is really professional and helpful. The storage area is depressing and dark. The trolleys are very convenient.

Rating:

5.0

I was very pleased the way the service was presented in a timely manner, U -Haul came through without any delays,& right there when you need them. Thanks U-Haul

Rating:

3.0

Construction made entrance hard to find.