Customer Reviews for U-Haul Moving & Storage of W Columbia Schoolhouse

the morning person was very helpful and friendly in getting me starting off in good mood.

Hire more help! I waited 25 minutes before anyone showed up in the lobby. I was 1 of 4 customers.

More help. ALWAYS have to wait about half hour to get assisted.

Generally I would recommend this location to other people and have had good experiences with this Uhaul location in the past which is why this poor experience is unusual. I had already reserved the truck ahead time, and in past experiences when I go to pick up the trucks I have a very fast turn around. This time however, it took a half an hour to from when I arrived at the Uhaul center location and began my "check out" until I left with the rental truck. The store associate was very slow, didn't seem to understand what he was doing, was distracted the entire time he was checking me out, kept messing up and erasing my information in the system and would have to reenter my information. It was very frustrating, and it made me late for my appointment. Then when I got into my rental truck I found it filthy! It had dirt, crumbs and sticky stuff everywhere. I then had to spend time to clean the truck and all touch surfaces myself before I felt comfortable. This is especially uncomfortable during this time with Covid. The truck cabin also had a heavy smell of cigarette smoke. Once I returned the rental vehicle no one came outside once I checked in so I had to go inside to hunt someone down. Overall, a pretty poor experience. Not a typical experience. I hope this doesn't continue to be the experience for this location.

Everything was great n smooth

The staff did well considering the level of non sense they deal will

Springfield Management is terrible very disappointed

Hire more help 1/2 hour wait to return trailer only 2 employees in office

It took a long time on hold before getting through to make the reservation.

Quick drop off. Backed trailer into spot and unhooked. Personnel ok return only took 10 mins.

Thank you for the great customer service. Attention to damage detail could be better. But the employees there were accommodating.

They are great!!!

You were a little expensive.

Not sure if the mobile pick up feature was not available due to COVID-19 or what, but for some reason I was not able to pick up my truck at the time I requested. I feel there should have been some kind of notification during or even after the reservation to let me know I would have to wait until the store actually opened

Used advanced check-in, and everything was super quick and easy. Pulling out into traffic took longer than getting and returning the truck combined.

Reserved online. Minimal time in the store during pickup. Drop off took about 2 minutes. Very good experience.

This rental did not go as smoothly as my last. I did it online with my phone. The requested pads were not on the truck. The truck shown in the pictures for confirmation had the correct number and license plate, but appeared to be a different vehicle, with different side murals and decals on the rear. When complete, I still had to go inside the store and wait in line to get the key, which was not in a box. The sales associate was helpful and friendly, though.

Had no problem with the drop location. Although my whole experience would stop me from renting from U-Haul in the future. Giving me a rental with an empty fuel tank was moronic! Penske had a full tank of fuel....

Nothing at this location. The guys at this location are courteous, quick, and complete team players. They could use a wifi upgrade. The wireless equipment is very laggy.

Considering I never rented one not so good of a review.

Representatives were all very professional and assisted me from begining to end. They were courteous and took the time to explain the vehicle and the agreement and terms in detail and gave me contact information in case I needed assistance. The terms were very favorable and it was a very pleasant experience.

Excellent customer service cfc e

The service was wonderful. The pickup truck drives so nicely. The cost for only two hours of use was too high.

Signs out front saying to wait for someone to come out, no one ever did. Sign for a night drop box to leave keys but no actual box. App is terrible to check in because it wouldn't load pics.

Didn't like the fact that I had to buy an adapter to plug into my truck. I believe that you should have a loaner to provide and only charge for it if it's not returned or damaged. I now have something that I will probably never use again! Maybe you should update your equipment to.

Guys who checked me in were great!! No ifs and or buts!!!! Awesome customer service !!😀😀

Very professional and polite staff vwry good at what they do

I got there a few minutes before closing time and I couldn't find anyone right away to take the keys and cash me out. They were already trying to close everything up. I would suggest they be readily available for customers right up to their announced closing time. Other than that, it was a smooth experience.

More customer service is needed to be able to respond to customers that call in to make the reservations this morning there was a 40 minute wait when we called to see if we could keep the truck for another day we left it where the call back would be made and it was never made and then at 11:24 they called to say no we couldn't keep the truck and it needed to be brought back right away and we had not unloaded it yet from the second round thank you Pamela Stover

Enjoy life!

Check in and out was excessive and not pleasant

The storage unit was very dirty and the doors aren't very sturdy. When we were moving out of the unit on Sunday, August 16, 2020, there was a woman and her 2 boys making a huge scene the whole time we were there. The boys were literally fist fighting in the hallway and parking lot while their mother screamed and cursed at them constantly. It was very disturbing and uncomfortable. When my husband told the attendant about it he said "Yeah, they do that all the time. I probably should've called the police or something." There are cameras all over the place so we knew the people in the office could see what was going on and they couldn't have missed the screaming. We were afraid they'd turn on us if we asked them to stop or got involved. It was not a good situation or pleasant experience what so ever.

Change the oil. Light was on when picked up truck.

nothing

Very friendly and helpful staff!

The guys at this location did a great job. Super helpful.

Equipment rented for long distance moving should disclose whether or not the truck has cruise control. The lack of cruise control made this rental experience much less enjoyable.

Had to call and wait 15bminutes for employee to arrive since nobody was there at the store. Typical for a small town. Was pleasant and helpful with delivery.

I have 2 things that I want to mention. One is that the cab reeked of cigarette smoke. I am allergic to smoke, and it was making me feel ill. The other is that I thought I was getting more blankets than 6. I paid $10 which should be for a dozen. I really needed a dozen for the amount of furniture I was moving, so that was frustrating. Other than that we were pleased with the truck and the check in and out process.

The office appears under-staffed. No signage to say, “out assisting another customer.” The desk is simply vacant.

The guy handed me the paperwork an told me to jus go look for the numbers at the top of the truck he did not instruct me on how the controls or side mirrors worked mind you this was my first time ever even sitting in a uhaul truck in my whole life the abs warning light was on i had my son go back into the lobby an inform the guy an he told my son aw its ok its fine an never came an looked at it just left me on my own it was scary lol but i did figure everything out also i reserved 20 miles only drove 11 but only recived 3$ back and i filled the truck with gas past the intital amout it was supposed to be.

Great service! Quick and easy to pick up and drop off. Recommend providing a Lysol wipe to customers so they can sanitize the steering wheel and interior.

i was not aware that i need to have a smart phone to check in my rental after hours. i rented at 5pm for the 19.95 a day, but was told that because of the end month and that they have a lot of rentals. that i need to have it back on midnight and would need to do a partial check by smart phone, or i would be charged an addition 20.00. i should of had the full 24 hours. before being charged an additional fee. not everyone owns a smart phone.

To for the truck rental, lock I purchase sign said $9.95 I was charged $11.99 internet said trailer rental $79.00 I was charged $180.00.

I haven't received my refund yet...

Was 2 miles over the estimated mileage and was charged an additional $11. I asked why $11 for being 2 miles over and was not given a good reason why

Vehicle had a service light illuminated. There were other trucks available but they sent me with this one. No breakdown but it was concerning as we were driving around 100 miles and at night.. Check out at the location was a hassle even though I reserved it on line. The entire process was very high pressure towards up selling me on everything from packing materials to labor to move from the web site to the store. I just needed a truck and felt very over-pressured. The whole experience was a big turn off! Will probably try Pensky or another rental company next time. It's been a few years since I've rented anything from U haul. It didn't used to be like this. Sad......

A great transaction. Fast and explained the trailer and works to me. Hitched and out the door.

the trailer I rented was in not suitable for the road. it should be scrapped.

Everything was good except the storage area is full of trash.

Jeremy at the Springfield OH facility was awesome! He was so friendly and helpful, he helped me pick out a new lock for the safety of my belongings and made the stressful experience of moving much more delightful. Thanks Jeremy!

The u-haul team did a great job. have been a customer for 25 years!

The staff was very professional and helpful each time we visited and needed assistance. They were friendly and neighborly and knew their business very well. The facility was climate controlled.

The young man that help with everything was excellent, he made sure I was taken care.

Would use this facility again

I had to ask for a equipment walk around before heading out. It took the lady 1 hr to get my all buttoned up even though I checked in online. She took pictures of my ID with her private phone!

Very convenient and employees are very helpful!

Very helpful and friendly

Had a very pleasant experience. Jared was more than helpful.

Wow very friendly and did everything to help. Jared went over board for me and I appreciate it very much.

The staff was very professional and courteous. My only note is to try to make a better effort to keep the parking lot and areas around the storage access points a free of ice

Every one is very nice

Friendly and courteous at all times

I am very upset with my service here.i was promised a month free rent if I used the moving truck and car hauler.that never happened.so we pulled are stuff out.will not recommend it to no one and will

I truly can't think them enough for working with me to allow me to get my stuff out of storage. I would use their services in the future if ever needed.

Equipment clean and ready, customer service great, overall to very good experience!

It was nice to have a place for storage, but it was getting too expensive to keep.

An elevator to the third floor would have been very convenient.

Great!

The staff is really professional and helpful. The storage area is depressing and dark. The trolleys are very convenient.

I was very pleased the way the service was presented in a timely manner, U -Haul came through without any delays,& right there when you need them. Thanks U-Haul

Construction made entrance hard to find.

No comment