Customer Reviews for U-Haul Moving & Storage of W Columbia Schoolhouse

Rating:

2.0

When checking out, give a customer the courtesy he deserves. The person working handled the two people in front of me, but when it was my turn, he did not even acknowledge me. He just simply went in the back. At first, I thought maybe he went to the restroom. Then I noticed movement on the security cameras in the lobby. He got into a car. He was gone for about 10 or 15 minutes. When he came back, he was obviously high on something.

Rating:

4.0

Staff was nice friendly and knowledgable very fast pick up and return

Rating:

2.0

Wrong amount of gas noted

Rating:

5.0

How could a truck with 2000 miles be so dirty inside? Also the spilled soda all over the center armrest was gross.

Rating:

3.0

The store was clean and Alex did a good job rectifying the issue. I am disappointed with the standards of the truck. We are dealing with a pandemic.  The standards for  cleaning the vehicles should be even higher. It was also brought to my attention that a customer rental was cleaned out right in front of me. You all need to invest in a sanitary product that will clean the vehicles out. This will also help the customers feel safe. My issue has nothing to do with the representatives. I now have to clean out my car because I sat in your truck.

Rating:

2.0

Waited 20 + minutes for service guy to come to front desk (eating) and truck was not full of gas at time of pickup. But when I returned rental, gas gage read full. I'll question myself the next time I need a uhaul. Thumbs down

Rating:

4.0

It was a great experience. Very professional and friendly employee! Thank you.

Rating:

4.0

I rented an auto dolly. In general it was operational and clean. It did have one of the tire straps worn almost half way through due to the fender rubbing over time. For my short transport I was comfortable using it but if I was hauling a larger vehicle I would NOT have been satisfied. I did point this out to the check-in employee. The staff was friendly and helpful.

Rating:

5.0

I'm

Rating:

4.0

Fast and friendly service

Rating:

5.0

Your service is excellent!!!

Rating:

5.0

I have no issues with the location where I rented the trailer, I do have a huge issue with agent on the 1800# who I talk to before, overall it was a ridiculous experience and she hung up on me for no reason!

Rating:

3.0

The check out and check in procedures were far to long. As a result, there are long lines just waiting to be served. I did not do the online check I or out process.

Rating:

1.0

I don't know if there's anything you could do when I picked up the truck there were burned holes all in it it smell like smoke that were dog hair all over the inside of the truck there was concrete all in the back of it and there was a bunch of dirt and stuff inside of the truck on the floorboards there was so much concrete in the back of it that I had to clean that out before I could even put anything in it and there was wood chips and concrete all kinds of mixtures of stuff trash on the on the dash and I found a scale on the floorboard very unpleasant experience

Rating:

5.0

Nothing, the price was reasonable...the person who managed your services was excellent and kind, the truck ran good and was a good vehicle! I was totally satisfied...keep up the good work!!!

Rating:

5.0

Seat adjustments on the pickups for shorter customers.

Rating:

5.0

Nothing it's perfect

Rating:

1.0

customer service was deplorable and they over charged me

Rating:

5.0

She was very friendly and we had no issues!

Rating:

5.0

honestly nothing y'all do a great job this company helps me out a lot since i just own a car appreciate everything

Rating:

5.0

Great service, super nice guys!

Rating:

1.0

Not charge someone's card twice for two different amounts and the uhaul had blood all over the wall by the back door so no I would not recommend this company to ANYONE

Rating:

3.0

So i was trying to return the uhaul and i don't have a combination to drop off the key in the box and there was a worker still there and she was not trying to help me at all with trying to figure out where to drop the key off but she stared at us for a while hour through the window. When we finally got on the phone with customer service to help us they did not know how to either and then i reserved it for 10 hours for 159 miles but i only had it for 7 hours and used about 75 miles but when i tried to return it they were trying to charge me $54 more

Rating:

4.0

A gentlemen that works there told me cash only in the morning so i got $60 out and when I came later for the reserved time a lady said that the $60 was a mandatory deposit and that I could use a card since I was dropping off after hours bc if I used cash I'd still need to come back to get my change. Made me feel like some people were ready to scam me for some extra cash. That's how it felt anyways.

Rating:

5.0

The guys were very helpful and friendly. I have used this place before and will continue to use.

Rating:

4.0

The steering on the truck was very very sloppy which made it difficult to drive. Also too much air freshener was used in the truck cab and it was difficult to breathe. Also what the girl quoted me wasn't the amount. I was told 39.95 plus $10 for the cart. Nothing about mileage was discussed. Ended up $102!!!

Rating:

5.0

Thank you for being a supportive company just when I needed you.

Rating:

3.0

They need to make sure they aren't charging the credit card when they say they aren't going to.

Rating:

5.0

Every went smoothly for the pick up and the drop off. Very friendly staff both times.

Rating:

4.0

There was a large snowfall the night prior so there were difficulties getting the truck to the location on time. The crewmember was very helpful and understanding of the process and checked me in almost immediately.

Rating:

1.0

Couldn't get moved because it snowed and transmission was acting up in the U-Haul the lock didn't work so we couldn't keep anything in it smelled horrible dolly wasn't even attached to the truck told the guy there he said I believe it and gave us $10 off lol we didn't even get to use it and not by fault of ours!!

Rating:

1.0

Location was only a problem due to the laziness of the company to move the equipment from my requested pick up location to this location an additional 16 miles away from my preferred and requested location. Due to the unforeseen change AND lack of communication I almost missed other appointments I had scheduled. I was given a $50 discount for the issue. Seems small that my time was not valued more than that. The other unforeseen problem is that the dealer I had chosen also loses out on commission since I was sent to a much larger dealer. Again the small business gets the shaft.

Rating:

1.0

Don't advertise 29.95 and charge 130$!!!

Rating:

4.0

Everything I have rented so far has been clean and runs very well.

Rating:

2.0

The truck was reserved but not ready when I arrived. The interior hadn't been cleaned or wiped down in some time. The seat belt alarm kept going off even though the belt was on. There was no windshield washer fluid.

Rating:

3.0

Only chose location because of one month free advertisement. Once there they said they did not run that promotion. Even though it was advertised on van. Probably won’t use uhaul again because of this will just use more convenient storage

Rating:

5.0

My past visit to this location was just ok. This time the gentleman did a great job. From the prompt getting to hooking the trailer up he was very professional and polite.

Rating:

2.0

Reservations made for a frig dolly never got and never asked if we needed boxes just very rude! Then got there after hours and had to post pics late at night on a bad side of town! What happens if we didn't have a phone! This electronic stuff sucks!

Rating:

5.0

Not a thing.

Rating:

5.0

Always super nice here

Rating:

4.0

Make sure trailers get cleaned out between rentals

Rating:

2.0

Customer service was terrible, the guy that waited on us was horribly rude and not helpful with anything even when we needed to know specific instructions for drop of after close so that we don't get charged extra. Also paid for the padding that came with truck but when we went use it there was no padding included but yet we still had to pay for it. Just horrible service.

Rating:

1.0

absolutely horrible customer service . extra charges . horrible experience .

Rating:

1.0

Truck had lots of problems!! Plug in for phone literally came out with the wires!! Driver side seatbelt had problems reeling back in which would allow it to get jammed in door. Tow haul would automatically come on and it took awhile to find out how to turn off. I tried calling location although they wouldn't answer phone. Backdoor was extremely hard to pull down and latch kept getting wedged. Truck needs maintenance! I reserved a 10 foot truck night before and it was canceled. Had to get 25 foot truck!! Couldn't check truck back in on app because it never showed me having a truck in first place. Had to call several times to try and make sure truck was checked in as being returned. Took 2 days to and many phone calls to get an email with info and receipt. Location is in a not so safe neighborhood and when ur trying to get an app to work it's very concerning. I called after hours number and they seen same thing I did. System glitch and I still had to call the location several times with no response. Moving is stressful enough!! Don't need all this hassle. If I ever find myself in this situation again, I will be going someplace else

Rating:

2.0

No one called me when they were supposed too,i had to call them. Truck was dirty,late getting the truck and i was charged an extra day for truck plus insurance which was not explained to me. When i received the bill i called with these complaints and still no one has called me back or e-mailed me. It's bad enough we had to rent from you to clear out our daughters house because she suddenly passed away and we had just laid this child to rest now we're dealing with all this. I believe we should be reimbursed for the extra day and the extra insurance at the very least , and if i had the truck only 6 or 7 hours but charged for a day shouldn't i have had at least till midnight to return. That's the impression I had.

Rating:

3.0

I was charged an after hours service fee of $20.00 that was not mentioned to me when I said that I would return the truck at 6:30pm. As you can see by your cameras, I did return it at promptly 6:30pm. Had I been informed that there would be an after hour fee of $20.00 I would have had the truck back before then. Please return my $20.00 as I was not made aware of that fee. Before I would recommend this location, I would say to be aware of hidden fees.

Rating:

4.0

The rental agent was very helpful

Rating:

5.0

Busy day, but did a great job.

Rating:

4.0

Back of the truck had the last persons clothing, paper, and plastic in the back. The truck also drove rough like it needed some work done. First time that this happened and I rent uhauals more than most.

Rating:

5.0

The guy at the uhaul facility was great and helpful.

Rating:

5.0

Lower the price a little bit

Rating:

1.0

I had stuff stolen, I had to keep replacing my locks, there was rats, mice, cockroaches, I had to keep paying extra money 💰💰 that made no sense 🤔

Rating:

1.0

Springfield Management is terrible very disappointed

Rating:

2.0

The storage unit was very dirty and the doors aren't very sturdy. When we were moving out of the unit on Sunday, August 16, 2020, there was a woman and her 2 boys making a huge scene the whole time we were there. The boys were literally fist fighting in the hallway and parking lot while their mother screamed and cursed at them constantly. It was very disturbing and uncomfortable. When my husband told the attendant about it he said "Yeah, they do that all the time. I probably should've called the police or something." There are cameras all over the place so we knew the people in the office could see what was going on and they couldn't have missed the screaming. We were afraid they'd turn on us if we asked them to stop or got involved. It was not a good situation or pleasant experience what so ever.

Rating:

3.0

Everything was good except the storage area is full of trash.

Rating:

5.0

Jeremy at the Springfield OH facility was awesome! He was so friendly and helpful, he helped me pick out a new lock for the safety of my belongings and made the stressful experience of moving much more delightful. Thanks Jeremy!

Rating:

4.0

The u-haul team did a great job. have been a customer for 25 years!

Rating:

5.0

The staff was very professional and helpful each time we visited and needed assistance. They were friendly and neighborly and knew their business very well. The facility was climate controlled.

Rating:

4.0

The young man that help with everything was excellent, he made sure I was taken care.

Rating:

4.0

Would use this facility again

Rating:

1.0

I had to ask for a equipment walk around before heading out. It took the lady 1 hr to get my all buttoned up even though I checked in online. She took pictures of my ID with her private phone!

Rating:

5.0

Very convenient and employees are very helpful!

Rating:

5.0

Very helpful and friendly

Rating:

5.0

Had a very pleasant experience. Jared was more than helpful.

Rating:

5.0

Wow very friendly and did everything to help. Jared went over board for me and I appreciate it very much.

Rating:

5.0

The staff was very professional and courteous. My only note is to try to make a better effort to keep the parking lot and areas around the storage access points a free of ice

Rating:

5.0

Every one is very nice

Rating:

5.0

Friendly and courteous at all times

Rating:

1.0

I am very upset with my service here.i was promised a month free rent if I used the moving truck and car hauler.that never happened.so we pulled are stuff out.will not recommend it to no one and will

Rating:

5.0

I truly can't think them enough for working with me to allow me to get my stuff out of storage. I would use their services in the future if ever needed.

Rating:

5.0

Equipment clean and ready, customer service great, overall to very good experience!

Rating:

5.0

It was nice to have a place for storage, but it was getting too expensive to keep.

Rating:

3.0

An elevator to the third floor would have been very convenient.

Rating:

5.0

Great!

Rating:

3.0

The staff is really professional and helpful. The storage area is depressing and dark. The trolleys are very convenient.

Rating:

5.0

I was very pleased the way the service was presented in a timely manner, U -Haul came through without any delays,& right there when you need them. Thanks U-Haul

Rating:

3.0

Construction made entrance hard to find.