Customer Reviews for U-Haul Moving & Storage of W Columbia Schoolhouse
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of U-Haul Moving & Storage of W Columbia Schoolhouse
Gloria R. on
Advise each customer with presis instructions on exact cost ! Thank you !
Krystal J. on
Inspection of the rentals need to be done
Chris A. on
My only comment is that when I picked up the dolly and loaded the car that I did not understand that backing up was a problem with this setup. I returned for instructions and was very satisfied. I also rented a cargo van a day earlier and that was also an excellent experience. These guys were extremely helpful. Would recommend to anyone.
TIM L. on
N/A
Rohit N. on
Great!
Jennifer M. on
Very busy and waited in line for at least 15 minutes to get to front. Made reservation week prior however they didn’t have the 17’ truck that I requested and they put me in a smaller truck that was same price. A better customer service would’ve went the next foot higher for same price.
Karen S. on
Very friendly. Great service.
Daniel M. on
the staff was extremely nice and helpful. They were accommodating in every way. We will continue to rent often from this UHAUL, rather than guessing if something will fit in our SUV.
Brandon S. on
The Springfield location twice did not call back when they said they would not when they call center sent them a message to call; they had their phones forwarded to the call center, to the point that the call center couldn’t transfer me; they were a day late delivering and didn’t update.
Colleen G. on
Great staff!
thomas s. on
Did not get the truck or the trailer I rented three weeks in in advance even after I called and confirmed my reservation gave the truck away as I was waiting in line took way to long to get checked out was there a hour
Chase B. on
Quick and easy drop-off.
Diane M. on
That the mileage be more don’t take into consideration stops for gas and food and the mileage was off anyways it was at least 393 miles and they only gave 382
marc t. on
Everything Was great except the reservation system. I wish I would have just contacted the store instead of the "reservations center"
Janet K. on
After arriving at the store, there were no representatives located in the store. After spending nearly 10 minutes waiting, someone finally appeared
Shawn A. on
I came to U-Haul after reserving a vehicle with budget. I had a confirmation with them yet they didn’t have the vehicle for me. I was furious. I came straight to U-Haul. Your employee was top notch. He quickly solved my time sensitive issue, got me in a truck and on my way. I ended up being early because of how quick and efficient he was in processing my reservation. His outstanding customer service today alone has made me a life long U-Haul customer. The guy who helped me return the truck was great too. Will recommend and use U-Haul again for sure.
sharon v. on
He asked if I wanted jnsurance. I said no but he charged me for it anyway. He was rude and charged me a heck of a lot more that the quote was and when I told him that he just shrugged. I will NEVER use U-Haul again.
Kristin B. on
We picked up in the morning with around 10 other people, and only one person was working. The employee was fantastic and did the best her could, but being proactive with the staffing could help improve that pick-up experience. Thanks!
Sandra T. on
Needed more staffing for a busy morning pick up.
Dan M. on
I ordered a 5 x 8 trailer and they gave me a 6x10 which was too big to have been towed by my car so I really put unnecessary wear and tear on my car.
William F. on
The whole process was very easy and quick.Van we rented was great and perfect for moving my daughter back from school.
Randall G. on
Was dirty and representative messed up reservations it was one way she made local and under wrong number
Brian K. on
This survey is BS. No question about the equipment. Tye truck was BS. I had to keep it 5 extra days while waiting for friends to help me laod and unload it since you cheap assholes have now made the ramps so SHORT on these trucks that they are so STEEP it is impossible for one person to roll anyhting heavy or tall on them without help. My online reviews will mention how DANGEROUS your trucks are for anyone who is moving. Oh, and did I mention what happens if you try to do this by yourself and the ramp gets wet? Miserable. Never again. Hello Penske.
TIM L. on
Nothing I can think of......
Vince R. on
No suggestions. Every time I rent from these guys they reinforce my decision not to own a truck. This is as convenient as can be.
vince b. on
Not sure what you can do to make it better. However, I need to add that I was very impressed with your staff. They are very polite and helpful and very calm even though there were a lot of customers needing to be attended to. You've hired good people and trained them very well. Good job.
DEBRA M. on
I've used this site several times and always been pleased !
David S. on
The check in representative and process was very good.
JAROD P. on
NOT VERY FREINDLY KINDA A CLUSTER FUCK TO GET A TRAILER. WHEN YOU RESERVE A TRAILER A WEEK AND A 1/2 IN ADVANCE AND THEN GET A CALL THE DAY BEFORE TO GO TO SPRINGFIELD INSTEAD OF LONDON KINDA SCREWS UP YOUR TRIP. THEN PAY DOUBLE TO GET TRAILER DROPPED OFF AT YOUR ORIGINAL LOCATION IN LONDON.NOT A GOOD EXPERIENCE.
maggie f. on
My only complaint is that it said we would receive $25 back if we cleaned it out. We cleaned it and did not receive the $25. It was very clean.
Stephen R. on
Service was fast. Employee was courteous and knowledgeable, but the facility seemed busy and understaffed.
Tyler P. on
Check your reservation information when people make a online reservation. Don't change their locations.
Jerry T. on
Great staff, keep up the great work. Thanks
peter c. on
Great customer service oh, very helpful
Wynn P. on
Took 5 minutes at most to turn truck in
Thomas E. on
No improvements to suggest. Top notch crew there!! Thanks, guys.
Warren W. on
Customer service was excellent.
Allan C. on
Everything was just fine the employees were very helpful and polite. Great experience. Thank you.
Kalie H. on
Very convenient and employees are very helpful!
Akshay A. on
Very friendly service. They were quick.
peggy j. on
Everything was excellent. Truck was clean and ready and there was no wait when picking up the truck and returning it.
Justin M. on
I was charged $226.00 for 1 hr and 9 miles in a cargo van
James W. on
it was my fault for not letting them know it was not cleaned before I pulled away, Not to be charged I vacuumed the truck myself..
Thomas E. on
Ensure the equipment is clean. The open trailer I used had to be swept out before I’d take it.
Amanda K. on
I had a very poor experience with U-Haul recently (which is unusual- I have used this location several times previously and had a great experience). I rented a trailer on 3/2/19, and because of the pick up time had to return it after hours on 3/3/19. In checking my bank account on the 6th, I noticed I still had two pending charges for the U-Haul trailer, in addition to the charge that had already processed on the 5th. I called Customer Service at the 800 number and spoke with Dawn initially. She shared that the pending charges were because the equipment hadn't been checked in. This was extremely concerning as it had been returned three days prior. She attempted to call the local branch twice, and ultimately left a text message because she could not get through. I then attempted to contact the local store a total of 7 times between the hours of 9-10am EST before someone finally answered. They did confirm the equipment was there, and that she would check it in and "I'd be all set". While I appreciate it that the matter was finally resolved, several things stood out. 1. I should not have had to chase this information down. 2. This poses a risk to your financial assets, and mine. Should someone have hitched up that trailer and taken it, I assume I would have been held financially responsible even though I did my due diligence. Additionally, you as a company would have lost revenue from the missing equipment. I am very disappointed in the service provided this time out, and will reconsider you as my only option in future.
randy f. on
The personnel were all very good, the location is very busy and crowded.
KELLIE S. on
I always get good service here. My son left my wallet in the vehicle any they made sure I got it back
Elaine P. on
Very helpful and friendly
Leann C. on
My only concern was the miles allotted for the moving. Our mileage was 60 miles which did not cover our trip from the pick-up location to the apartment and then to our house and the drop-off location. The charge per extra mile was very fair and not a problem.
Chris N. on
The truck was in need of repair. Every time we stopped at a light, it sounded like it was going to die. The appliance dolly was also in horrible condition! The belts were not working and the tires were almost down all the way. I likely will not be renting from this location for any of my future needs. All of my previous rentals have gone well but seems like the equipment is going down hill.
Chris S. on
Great service friendly staff
Melinda C. on
Very friendly and efficient.
GLADYS I. on
Always friendly, equipment always ready and clean.
Jerre D. on
Had a very pleasant experience. Jared was more than helpful.
Jerre D. on
Wow very friendly and did everything to help. Jared went over board for me and I appreciate it very much.
Janea C. on
The staff was very professional and courteous. My only note is to try to make a better effort to keep the parking lot and areas around the storage access points a free of ice
brian w. on
Every one is very nice
Michael D. on
Friendly and courteous at all times
Robert S. on
I am very upset with my service here.i was promised a month free rent if I used the moving truck and car hauler.that never happened.so we pulled are stuff out.will not recommend it to no one and will
Sonya S. on
I truly can't think them enough for working with me to allow me to get my stuff out of storage. I would use their services in the future if ever needed.
GLADYS I. on
Equipment clean and ready, customer service great, overall to very good experience!
GREATER FIRST B. on
It was nice to have a place for storage, but it was getting too expensive to keep.
Jubileen K. on
An elevator to the third floor would have been very convenient.
Jack K. on
Great!
april c. on
The staff is really professional and helpful. The storage area is depressing and dark. The trolleys are very convenient.
ROSE B. on
I was very pleased the way the service was presented in a timely manner, U -Haul came through without any delays,& right there when you need them. Thanks U-Haul
Julie L. on
Construction made entrance hard to find.
Amy A. on
No comment