Customer Reviews for U-Haul Moving & Storage of W Columbia Schoolhouse

Rating:

5.0

Fast and friendly service. No complaints.

Rating:

5.0

The employee did a great job helping me and seeing to my needs when checking out and when I dropped off.

Rating:

4.0

Staff was extremely helpful and friendly.

Rating:

5.0

My truck had no air and it was 95 degrees that day. When we brought it back in the guy who was checking the truck in stated that they knew it was out. So I asked them why do they continue to rent it knowing that then? He said because it still blows at your feet and the windshield. Trust me when I say blowing at your feet and windshield on a 90 degree day does nothing to cool you off.

Rating:

2.0

Both people working which included the general manager were not friendly at a all or helpful. Both had attitudes. They guy who checked in the truck when i returned it was just the opposite.

Rating:

5.0

Thie Springfield ocation was excellent, truck was awsome,. The initial reservation in Bellefontaine was also awesome .. Now to your reservation system. HORRIBLE. I had reservations over 2 weeks prior and if I had not called the 1800 number 2 days prior I would not have known that my truck was not available. They did nothing to try to locate one.. The staff in Bellefontaine was able to secure my rental at the location in Springfield. This added an 1-1/2 hours and 60 miles to my move

Rating:

3.0

Poor online rental experience.

Rating:

1.0

Looks can be deceiving,...Upon getting all of our stuff out of the storage we got all of our bins to the new property and realize that rats had eaten through our clothing there was so many rat droppings that we had to throw stuff away it was really horrible, I've never had cockroaches in my life and one of our bins had a lot of cockroaches inside, not only that, we had a air conditioner just disappear! And don't try to contact them you can never get a hold of anyone at the facility and if you do the manager is never available!!!!

Rating:

3.0

Service was slow, they didn't seem interested in a speedy transaction. I was told gas was at 1/2 tank and it was at 1/4. No refund was given. If I ever have to move again, hopefully can use a different location

Rating:

3.0

Truck was old and ran horribly, the transmission didnt shift like it should. Rear door hinges were very rusty and hard to open and close. Looked like hey hadn't been lubed it years. This truck needs retired..

Rating:

4.0

Smelled like cigarettes. Other than that and the 15 minute wait when I got there to pick up and 5 to drop off, everything was great.

Rating:

5.0

I think the .79 cent a mile is alittle high!!!!

Rating:

5.0

We had a great experience, they were extremely helpful and hands on when we picked up the trailer and when drooped it off. They were very knowledgeable and efficient.

Rating:

5.0

Options with in store checkin or checkout. Not having to provide card again if paid online.

Rating:

5.0

Online check-in was easy. Everything went very smoothly.

Rating:

3.0

I would like to bring attention to to my experience which was rather bizarre. I needed to rent a pickup truck for my move so I looked online at the available inventory and noticed the equipment I was seeking was available. I arrived at the store within 30 minutes to rent it there versus online. When I arrived, I waited in line and when Liza came into the store and asked to help me, I mentioned I was there to rent a pickup for my move at which point she immediately informed me nothing was available, without even verifying the inventory. About 15 minutes later and after I left the store, I decided to look online again and I was frustrated when I noticed that what I was looking for was available so I went ahead and reserved it, and drove back into the store. The assistant manager was great and very helpful and Liza looked surprised to see at and mentioned she cancelled the reservations of those who didn't show up. Suffice all this to say- I feel like I was lied to and the equipment was available the first time I went into the store.

Rating:

5.0

Very professional and helpful

Rating:

5.0

We had a great experience!

Rating:

5.0

Make sure the paperwork is up-to-date to make it easy for the drop off site to check in the unit and accessories quickly.

Rating:

2.0

I got there earlier than requested time. The associate said I needed to come back because the truck was still out. This was untruthful. The truck was there the the whole time. I had actually seen it on the lot when I left. Other than that the location exceeds expectations.

Rating:

5.0

People were very helpful. Helped my wife with attaching and detaching the trailer we rented. Very much appreciated.

Rating:

3.0

Didn't have a dolly in truck like I was told by your association so improve on that.

Rating:

3.0

After getting the truck home we realized there was no dolly available so had to go back to location to get one. We used 7 miles total and put a full 2 gallon gas can in the tank but was charged a fuel fee. I haven't been able to get anyone at this location to answer the phone since the morning after drop off. The staff were unprofessional in speaking with customers and each other, along with busy on their phone so wouldn't help upon going back for the dolly. No one helped me outside to locate the truck and do walk around with me. I just felt it was a bad experience and won't recommend anyone to that location again. I don't understand the extra charges. There is no way we used 5 gallons of gas on 7 miles. The gas tank upon drop off was exactly where it was when we picked up. Not satisfied at all and we've used U-Haul for years. Next time we'll call Budget.

Rating:

5.0

The young lady that helped us was very pleasant and knowledgeable.

Rating:

5.0

Smooth check in before and after trip...thanks!!!

Rating:

5.0

I rented a 15' truck snd moved a few cities over. Every possible cost was explained to me up front by the genral manager. I ended up paying less than I was quoted due to traveling less miles and returning unused items. The new general manager was awesome. She made the experience very easy. I also received excellent customer service from all of the employees I encountered. I highly recommend this Uhaul store.

Rating:

4.0

The truck had no air conditioning and the right side mirror was broken and kept folding in so you could not see out of it.

Rating:

4.0

Improve the mobile app. It did not accept my photo and I had to go inside and finish the pick up process. Agents were very friendly and helpful. My only complaint is the mobile app.

Rating:

5.0

Make sure the visor clips aren't broken and sitting in the cup holder so that people can see out the windshield with no obstructions.

Rating:

5.0

Zakyla was my contact at u haul. She was very helpful and courteous. The only issue i was told if I returned early it would cost less. I returned trailer a little over 4 hours later and was charged the same price.

Rating:

5.0

quick, easy check in and check out.

Rating:

5.0

Customer service is exceptional. Professionalism was on point

Rating:

4.0

Improvement: Customers taking photos of damages before leaving Uhaul premises. The trucks are old with a lot of damage such as scrapes, dents, and scratches. It shouldn't be our responsibility to take photos. What if it was windy, raining or snowing? What if you don't have the phone capabilities or difficulties walking around a large truck? There was a fairly narrow opening between trucks in the lot. How about writing or typing a note on a form if needed? What if there was a problem (which there was) with the Uhaul picture app? Several glitches were encountered when using this app. Maybe better instructions with photo limit or with return screen, pictures will be lost, or freeze up. Uhaul, because you are so busy, how about hiring an inspection person? For me, it was a very frustrating and unnecessary experience.

Rating:

5.0

Nad a wiring issue on my SUV andnthey fixed it in less than 10 min

Rating:

4.0

I brought my van back with the gas at a inch or less of the line . A inch and they charged me a fuel fee. Again it was barely a hair off . I'm super disappointed in the that !!!!

Rating:

1.0

Manager was very rude and kept calling my stuff in my storage unit crap which I don't appreciate,my stuff is very valuable to mean and has meaning to alot of it and for her to call my things crap was just rude. She had a very nasty attitude and her employees do her work because she said she didn't feel like climbing the stairs when no stairs were involved.

Rating:

5.0

Employee were very helpful. Great customer service! Easy and quick service.

Rating:

5.0

The truck maintenance indicator showed that it had 0% oil life left, so I think, while the truck did well, it would be good to have the engine maintenance up to date. Otherwise, the truck was clean, road well, the tire pressures were good (I always check) and I had no problems with it.

Rating:

4.0

I really appreciated how the store manager worked with me and answered my questions. I especially liked the fact that this location has female staff.

Rating:

5.0

They were very helpful and friendly

Rating:

5.0

Very easy trip.

Rating:

5.0

I reserved a 10 ft truck but had to get a larger truck which cost more .

Rating:

5.0

A chair was deeply damaged And I would appreciate you if you would have this matter corrected as soon as it's possible.

Rating:

5.0

My hitch receiver was rusted and wouldn't accept the Hitch.. she worked with it until it fit instead of just going back inside.

Rating:

5.0

GM was great:)

Rating:

5.0

Wonderful service

Rating:

2.0

Cigarette ashes everywhere. Smells of smoke. Disgusting!! Less than half a tank of gas when we picked it up, first place I have to go after pick up is to get gas. . This has been happening a lot. We rent a truck once a month.

Rating:

5.0

Good customer service

Rating:

5.0

The trucks are generally nice and work well. We have been renting 2x a week and other than stale cigarette smoke in one they have been great

Rating:

5.0

The employees were really nice.

Rating:

5.0

Is the good service

Rating:

5.0

Nothing to fix

Rating:

4.0

Have more than 1 person working front

Rating:

1.0

Truck was on empty! So inconvenient for me to have to put gas in it. We had a very long day moving my son from Wittenberg back to Columbus and to have to get gas was not something we needed added to our day!

Rating:

2.0

Trash

Rating:

5.0

They could use an extra employee during peak buisness hours to avoid long customer wait times.

Rating:

4.0

Short staff I guess...long line, four others waiting, only one person seen working

Rating:

3.0

The two guys that work there was rude and didn't want to listen to what you had to say about anything

Rating:

3.0

Hard to load and unload

Rating:

5.0

Customer service was exceptional based on other experiences

Rating:

3.0

It would’ve been nice to know that you don’t have an elevator especially to the second level

Rating:

3.0

I would have gave 5 stars if there was a ramp for the higher floors

Rating:

3.0

got multiple letters saying rent was overdue after i ended my lease

Rating:

3.0

Only chose location because of one month free advertisement. Once there they said they did not run that promotion. Even though it was advertised on van. Probably won’t use uhaul again because of this will just use more convenient storage

Rating:

1.0

I had stuff stolen, I had to keep replacing my locks, there was rats, mice, cockroaches, I had to keep paying extra money 💰💰 that made no sense 🤔

Rating:

1.0

Springfield Management is terrible very disappointed

Rating:

2.0

The storage unit was very dirty and the doors aren't very sturdy. When we were moving out of the unit on Sunday, August 16, 2020, there was a woman and her 2 boys making a huge scene the whole time we were there. The boys were literally fist fighting in the hallway and parking lot while their mother screamed and cursed at them constantly. It was very disturbing and uncomfortable. When my husband told the attendant about it he said "Yeah, they do that all the time. I probably should've called the police or something." There are cameras all over the place so we knew the people in the office could see what was going on and they couldn't have missed the screaming. We were afraid they'd turn on us if we asked them to stop or got involved. It was not a good situation or pleasant experience what so ever.

Rating:

3.0

Everything was good except the storage area is full of trash.

Rating:

5.0

Jeremy at the Springfield OH facility was awesome! He was so friendly and helpful, he helped me pick out a new lock for the safety of my belongings and made the stressful experience of moving much more delightful. Thanks Jeremy!

Rating:

4.0

The u-haul team did a great job. have been a customer for 25 years!

Rating:

5.0

The staff was very professional and helpful each time we visited and needed assistance. They were friendly and neighborly and knew their business very well. The facility was climate controlled.

Rating:

4.0

The young man that help with everything was excellent, he made sure I was taken care.

Rating:

4.0

Would use this facility again

Rating:

1.0

I had to ask for a equipment walk around before heading out. It took the lady 1 hr to get my all buttoned up even though I checked in online. She took pictures of my ID with her private phone!

Rating:

5.0

Very convenient and employees are very helpful!

Rating:

5.0

Very helpful and friendly

Rating:

5.0

Had a very pleasant experience. Jared was more than helpful.

Rating:

5.0

Wow very friendly and did everything to help. Jared went over board for me and I appreciate it very much.

Rating:

5.0

The staff was very professional and courteous. My only note is to try to make a better effort to keep the parking lot and areas around the storage access points a free of ice

Rating:

5.0

Every one is very nice

Rating:

5.0

Friendly and courteous at all times

Rating:

1.0

I am very upset with my service here.i was promised a month free rent if I used the moving truck and car hauler.that never happened.so we pulled are stuff out.will not recommend it to no one and will

Rating:

5.0

I truly can't think them enough for working with me to allow me to get my stuff out of storage. I would use their services in the future if ever needed.

Rating:

5.0

Equipment clean and ready, customer service great, overall to very good experience!

Rating:

5.0

It was nice to have a place for storage, but it was getting too expensive to keep.

Rating:

3.0

An elevator to the third floor would have been very convenient.

Rating:

5.0

Great!

Rating:

3.0

The staff is really professional and helpful. The storage area is depressing and dark. The trolleys are very convenient.

Rating:

5.0

I was very pleased the way the service was presented in a timely manner, U -Haul came through without any delays,& right there when you need them. Thanks U-Haul

Rating:

3.0

Construction made entrance hard to find.