No one called me when they were supposed too,i had to call them. Truck was dirty,late getting the truck and i was charged an extra day for truck plus insurance which was not explained to me. When i received the bill i called with these complaints and still no one has called me back or e-mailed me. It's bad enough we had to rent from you to clear out our daughters house because she suddenly passed away and we had just laid this child to rest now we're dealing with all this. I believe we should be reimbursed for the extra day and the extra insurance at the very least , and if i had the truck only 6 or 7 hours but charged for a day shouldn't i have had at least till midnight to return. That's the impression I had.
Moving Truck Rental in Springfield, OH at U-Haul Moving & Storage of W Columbia Schoolhouse
Moving to or from Springfield, OH 45504? Get FREE truck rental rate quotes at U-Haul Moving & Storage of W Columbia Schoolhouse.
Get FREE moving truck, pickup truck and cargo van rental quotes at U-Haul Moving & Storage of W Columbia Schoolhouse
Pickups Small jobs
Cargo vans Small jobs
10' truck Studio to
1 Bedroom Apt.
15' truck 1 Bedroom Home
to 2 Bedroom Apt.
17' truck Home up to 2 bedrooms
20' truck 2 Bedroom Home
to 3 Bedroom Apt.
26' truck 3 Bedroom Home
to 4 Bedroom Home
Simply click on each moving truck shown above to view individual truck specs including: safety features, towing capacity, fuel economy and of course, the available space-per-truck size. Each rental truck is individually priced to help save you money, time and energy on your move to or from Springfield, OH.
Cargo vans and pickup truck rentals in Springfield, OH
U-Haul cargo van rentals and pickup trucks in Springfield, OH are perfect for home improvement projects, deliveries and other small loads. Rent cargo vans or pickups to save money on local moving or deliveries. Cargo van and pickup truck rentals are popular with local business, college students and smaller housing moves in Springfield, OH 45504. Our moving van rentals include air conditioning, rub rails to protect your belongings and come equipped with a hitch to tow a trailer rental.
- Interior rub rails in cargo vans
- Automatic transmission
- Air conditioning
- Gentle-Ride suspension
- Fuel-efficient V-8
- SRS/air bags
I was charged an after hours service fee of $20.00 that was not mentioned to me when I said that I would return the truck at 6:30pm. As you can see by your cameras, I did return it at promptly 6:30pm. Had I been informed that there would be an after hour fee of $20.00 I would have had the truck back before then. Please return my $20.00 as I was not made aware of that fee. Before I would recommend this location, I would say to be aware of hidden fees.
The rental agent was very helpful
Busy day, but did a great job.
Back of the truck had the last persons clothing, paper, and plastic in the back. The truck also drove rough like it needed some work done. First time that this happened and I rent uhauals more than most.
The guy at the uhaul facility was great and helpful.
Lower the price a little bit
Nothing, everything went very smoothly. The attendant was very helpful and courteous! Thank you
I rented the cargo van and had to take it home from the U-Haul lot and clean the inside of the windshield so that I could see while driving. The staff at the Springfield location was friendly and helpful but the interior cleaning was a step that I hadn't planned on needing to do.
Location was easy to get to and staff was friendly and was able to help make moving day a breeze.
Lousy service. Poor attitudes, no ownership of customer's experience or even a concern. Described issue i had to guy checking me in. He pretty much said, sorry about your luck. Fuel saver 15 ft trucks should get more than 5 miles per gallon. My 29.95 a day experience, after driving just over 100 miles.....then having to put 20 gallons of gas to return full turned in to a $170 expense, including being raped for milage. Then, when the truck was reserved on Saturday but not picked up till Sunday morning, she was going to charge 99 cents a mile till i convinced her it was a Sunday rental and she changed it to 79 cents. Still ridiculous and very stupid that a customer has to explain uhaul's policies to a uhaul employee. 4 Rentsls in last 14 months. Will go somewhere else next time. I could have rented an Amish horse and buggy for less and had better service.
Woman who helped was incredibly rude. Besides that, it was a quick easy experience.
Staff is always friendly and helpful.
My only compliant is not with the local location or the customer service representatives. It has to do with the fact that most times when you call the local location the phone gets forwarded to your help center and the wait time is horrible and unacceptable. I called multiple times and the shortest hold time was 20 minutes and I was on hold for 45 minutes when I had an issue with the truck on moving day. Every customer service I spoke with were very professional and helpful. A second issue was trying to check in the by my phone. It kept saying it couldn't find my location and I had everything on my phone set correctly.
the morning person was very helpful and friendly in getting me starting off in good mood.
Hire more help! I waited 25 minutes before anyone showed up in the lobby. I was 1 of 4 customers.
More help. ALWAYS have to wait about half hour to get assisted.
Generally I would recommend this location to other people and have had good experiences with this Uhaul location in the past which is why this poor experience is unusual. I had already reserved the truck ahead time, and in past experiences when I go to pick up the trucks I have a very fast turn around. This time however, it took a half an hour to from when I arrived at the Uhaul center location and began my "check out" until I left with the rental truck. The store associate was very slow, didn't seem to understand what he was doing, was distracted the entire time he was checking me out, kept messing up and erasing my information in the system and would have to reenter my information. It was very frustrating, and it made me late for my appointment. Then when I got into my rental truck I found it filthy! It had dirt, crumbs and sticky stuff everywhere. I then had to spend time to clean the truck and all touch surfaces myself before I felt comfortable. This is especially uncomfortable during this time with Covid. The truck cabin also had a heavy smell of cigarette smoke. Once I returned the rental vehicle no one came outside once I checked in so I had to go inside to hunt someone down. Overall, a pretty poor experience. Not a typical experience. I hope this doesn't continue to be the experience for this location.
Everything was great n smooth
The staff did well considering the level of non sense they deal will
Hire more help 1/2 hour wait to return trailer only 2 employees in office
It took a long time on hold before getting through to make the reservation.
Quick drop off. Backed trailer into spot and unhooked. Personnel ok return only took 10 mins.
Thank you for the great customer service. Attention to damage detail could be better. But the employees there were accommodating.
They are great!!!