Customer Reviews for U-Haul Moving & Storage of W Columbia

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of W Columbia

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Queondre B.
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All good here...

patricia C.
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Customer did not leave a comment.

Melissa M.
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I had to all but beg for more mileage. I was given 105. But I drive directly from my home to their and it was 120. He then told me it was only 100 miles. Go look at my miles in my car! I measured it! He said he was a stock holder and that is how he made his money. Through miles. He was smug about it. I felt very disrespected as a woman. He did give me 25 miles.

Chris B.
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Customer did not leave a comment.

Yola L.
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Customer did not leave a comment.

Gretchen L.
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Notify customers of faulty sensors in vehicles being issued. Returned truck and was still charged after being unable to complete trip needed for sensor saying tire going flat. Upon return the agent barked at me to pull it into the check in area and offered no resolution upon my mention that was why I brought it back.

Charles E.
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Speed up the check in process

Rebecca N. | Overall Experience |
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Staff was great! The move in special was amazing.

Steven B.
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Nothing, the service was great. The employees for this location, during pick up & return, were very professional.

Robert F.
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Good attitude, polite and professional on pick up and drop off. Two different people same good service

Ryan M.
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Customer did not leave a comment.

Doug L.
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Trucks tires lost pressure as soon as we left and continued the entire time we had it.

sylvester Y.
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Everything was PERFECT, customer service is FAST AND FRIENDLY love this LOCATION!!

Alfonzo R.
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Assure all lights are working on the equipment

Terry M.
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The Staff is excellent. I’ve used this location before, customer service is always good. They’ll have you processed in a short time

Stanley L.
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Customer did not leave a comment.

David G.
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Customer did not leave a comment.

George R.
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Great customer service from the manager who handled my transaction. Unfortunately I forget his name, but he is a pro!!

Malisa A.
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n/a

Edward H.
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RESERVATION MAKING WAS EXCELLENT. THE STAFF WAS OUTSTANDING. PICKUP AND RETURN WAS FAST AND UNCOMPLICATED. MADE THE MOVE MORE PLEASURABLE.

Wilbur W.
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Customer did not leave a comment.

DOUGLAS L.
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Customer did not leave a comment.

Tracy D. | Overall Experience |
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There was rat poop and urine on my stuff I talked to the manager and he took pictures and was suppose to get back to me but never did and also my stuff got wet through the front and he did nothing about it I’m really upset about all of this I’ve used the facility before and never had a issue until this time

Carol C.
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I wouldn't change anything.

ed M.
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Yes it went really quick and we needed it fast are you guys came through we really appreciate it

Jason R.
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Very unprofessional.

Jason D.
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The equipment wreaked of cigarette smoke. There should be a rule about smoking in a rented vehicle.

Chris C.
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Customer did not leave a comment.

john S.
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I just want to say that Jonathan was friendly and helpful. Nice to do business with him!!

Marcus H.
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Customer did not leave a comment.

Hassan M.
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That wasn't my initial pick up location. I wad suppose to pick up on Bush rivet lot of confusion nevet usr u haul again

James K.
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Best in town

kentrell G.
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Customer did not leave a comment.

Agria N.
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Customer did not leave a comment.

Mycah W. | Overall Experience |
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Great team

Jeremy S.
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Customer did not leave a comment.

Emmylou T.
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I did not receive a call the night before to confirm my reservation and I went to the wrong location, but both locations had great customer service and were very nice and accommodating.

Robert R.
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Customer did not leave a comment.

Brian W.
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Customer did not leave a comment.

Latonya R.
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Thomas S.
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well, the first truck we had reserved was in no shape to have been rented (ABS warning lights, power steering inoperable, this was a 26' from Two Notch Location), so we refused it and went looking for another truck, which we found at the Orchard Road location- clean, low mileage, everything worked, and it was as pleasurable as driving a UHaul truck could have possibly been.

martin W.
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Customer did not leave a comment.

Una C.
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Customer did not leave a comment.

Wendy P.
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Leigh H.
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Great customer service. We will use you again. Thank you

Toyia S.
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Customer did not leave a comment.

Michael Q.
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Customer did not leave a comment.

Renwick B.
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Eugene R.
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Equipment was clean form the most part but had muddy wheels

Alan R.
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Customer did not leave a comment.

john M.
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Customer did not leave a comment.

Cecil J.
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Customer did not leave a comment.

Tara B.
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I was charged for having the truck 24 hours when I didn't.

Alfonzo R.
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Check in equipment when returned so that the customer is not charged twice.

William S.
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Customer did not leave a comment.

david J.
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Customer did not leave a comment.

Glinda C.
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Customer did not leave a comment.

Suresh P.
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Robert G.
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Tia W.
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Robbie B.
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julie C.
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Laura S.
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MARION G.
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LEVESTER C.
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great service

karen L.
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Quinton helped me on this dolly rental. He was super professional and very knowledgeable of the product. He made sure I was squared away. Shout out for doing a amazing job

Paul G.
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Customer did not leave a comment.

Kevin B.
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john K.
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Customer did not leave a comment.

Lyle O.
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Customer did not leave a comment.

Monica B.
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Customer did not leave a comment.

Michael A.
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Difficult to get onto Uhaul property. The entrance has traffic barriers that prevent easy access.

David W.
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Staff are friendly and hard working.

Richard B.
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Customer did not leave a comment.

Zachary T.
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Customer did not leave a comment.

Dustin D.
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Customer did not leave a comment.

Margaret D.
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Customer did not leave a comment.

Michaeljohn N.
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geraldine D.
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Everything was great customer service

Harriet E.
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Quinton was Awesome. So professional and very knowledgeable.

Glendoria E.
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It was good location.

Evelyn G. | Overall Experience |
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Special thanks to the manager Mr. Q . who is a very nice person. He is always helpful. His staff also have good custom services. Thanks!

ANGELA N.
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The only thing Jerry A. or Quinton M. could have done to improve anything would be to have actually done the move for me. Spectacular Job!!

STEVE H.
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Customer did not leave a comment.

Stephen H.
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Customer did not leave a comment.

Jonica Danielle P.
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Second time dropping off at this location. All staff that I have encountered are super friendly and they get you in and out

David G.
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Customer did not leave a comment.

Steven D.
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Jonathon was great, very nice and accomadating Thank you

Stephen B.
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Customer did not leave a comment.

Amber J.
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Customer did not leave a comment.

Kelsey C.
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Great service.

johnny H.
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Customer did not leave a comment.

William C.
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Customer did not leave a comment.

wesley F.
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Service was great and Quinton was great

Jeff R.
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Lots of employees....few knowledgeable.....bad customer seevice

Richard R.
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Very organized and friendly.

Ted Y.
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Customer did not leave a comment.

Barton B.
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Customer did not leave a comment.

Dean S.
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Customer did not leave a comment.

NICK P.
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U want good service and good equipment? Choose UHaul The go to folks!

John G.
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Even though it was a Sunday, the employee was very helpful in returning the equipment and in giving directions to me. 5 stars on both end!

William C.
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Everything went just fine. Employee's very professional and helpful. I don't know how to improve excellent work.

Robert J.
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Customer did not leave a comment.

Nikki J.
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The big issue we had when we went to pick up the U-Haul trucks: The trucks were reserved under a corporate account. It was confirmed by Rebecca a few days later. When our employees went to pick up the trucks, the U-Haul employee stated it was not reserved under a corporate and that we had to pay upfront. It took a couple of hours to get everything straightened out. Apparently it was messed up on U-Haul's end. Due to the time to get straightened out with the billing/corporate reservations, we were late getting the equipment for our county out in a timely manner.

Debora S. | First Impressions |
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I could not have had a better experience anywhere than I did with U-Haul Moving & Storage of W Columbia. It is wonderful to be able to have a storage unit at the drop-off. The manager was wonderful.

Janice D. | Overall Experience |
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My unit was vandalized and over 2 grand of property was stolen all because uhaul didn't think having properly secured side gates was necessary just because they had a front gate. No cameras on units.

Ray C. | Overall Experience |
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We appreciate your taking care of the place. We sure do miss Bro. Vernon.

Melissa R. | First Impressions |
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It was clean, service was timely & friendly & we were given all we needed. TY

LYNDA T. | Overall Experience |
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This location has some really excellent and helpful staff. Quentin was outstanding.

Jessie L. | Overall Experience |
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I cannot begin to emphasize how helpful, courteous and professional the manager, Quiintin, was during my experience here. Hie and his team get “A+” from this retired teacher for the help I was given!

Stephen P. | Overall Experience |
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I had $600 worth of property stolen from my locked storage unit. I am crestfallen. I filed a police report and U-Haul report.

SHAWN C. | Overall Experience |
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Thanks

Carl C. | First Impressions |
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5 STAR SERVICE ALL THE TIME. I GO NOWHERE ELSE

Jessie L. | First Impressions |
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Manager, Quintin, is the most amazing, helpful & courteous employee I could have ever hoped to meet & have help me along with his two employees there on Thursday June 20th.

Erin B. | Overall Experience |
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I've ALWAYS had EXCELLENT customer service at this Uhaul facility!! Quinton (fantastic!) has helped me a lot, and everyone we worked with on Tues. 6/11 was great as well! Super attentive & helpful!!!!

Theatus C. | First Impressions |
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Excellent service and staff. Clean. Thank you for making my move easy.

charles d. | First Impressions |
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The people are very professional and nice. Do their job very well. Always willing to go the extra mile to help out. The equipment is very good and modern. I had a very good experience.

MARK B. | Overall Experience |
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Held our storage unit for years. Every time we visited the staff was great.

WILLIAM R R. | Overall Experience |
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Never had any issues with the unit or staff at any point. Nothing negative to say.

Patricia P. | Overall Experience |
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The storage Facility was clean and well kept but the staff was rude and did not care that they had made a mistake and even after being told about it they did not correct it

troy c. | Overall Experience |
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I do not wish to comment.

GA W. | Reservation |
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PERSONELL, PRODUCT,SERVICE AND TOTAL EXPERIENCE WAS AND HAS ALWAYS BEEN TOP NOTCH.

DAVID E. | Overall Experience |
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This is a busy store! Very friendly folks!

Patricia P. | Reservation |
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great service

Wallie W. | Reservation |
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Fast, easy, service with a smile. Especially from the lady and gentlemen working at 400 Orchard Dr. Great People.

magaly r. | Reservation |
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Great service and easy process.

MONICA W. | Reservation |
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They really helped out alot.

Damian C. | Overall Experience |
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Its not that clean

SHANNON M. | Overall Experience |
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Tried several times to contact about closing contract via phone/email and never received contact. Had to go to corp support to resolve issue, staff not at all professional when i was at the facility.

KIM CRAIG F. | Overall Experience |
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Easy and convenient to access. Clean and secure. Requiring ONLY UHAUL (disk-type) locks is an unnecessary expense as I own several disk-type locks which would be just as secure. Pls review your rules.

Lynn R. | Overall Experience |
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The office staff was almost always rude and uninterested in helping. There appeared to be no follow through with requests made via telephone. My belongings were ruined because of a leak.

Darren G. | Overall Experience |
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I requested a total of 5 times for my storage unit to close out beginning in 5/5/18 until 5/21/18. I was sent threatening collections notices and trying to reach the manager was in possible.

MICHAEL M. | Overall Experience |
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In 3.5 Year’s, I’ve paid on time every month. When properly moved out, was told what to do. Done! However, I am still receiving all types of messages about the account. If needed cal 803-529-5625

Don L. | Overall Experience |
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I was very impressed, & even asked if they need someone part-time. I am a retired truck driver (42 yrs). Once we get settled in our new house, I will follow up on that. Don Lindler

Kyle R. | Overall Experience |
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Very clean facility and great customer services

No reviews have been submitted for this location.

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