Customer Reviews for U-Haul Moving & Storage of W Columbia

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of W Columbia

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Agria N.
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Customer did not leave a comment.

Mycah W. | Overall Experience |
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Great team

Jeremy S.
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Customer did not leave a comment.

Emmylou T.
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I did not receive a call the night before to confirm my reservation and I went to the wrong location, but both locations had great customer service and were very nice and accommodating.

Robert R.
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Customer did not leave a comment.

Brian W.
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Latonya R.
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Thomas S.
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well, the first truck we had reserved was in no shape to have been rented (ABS warning lights, power steering inoperable, this was a 26' from Two Notch Location), so we refused it and went looking for another truck, which we found at the Orchard Road location- clean, low mileage, everything worked, and it was as pleasurable as driving a UHaul truck could have possibly been.

martin W.
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Una C.
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Wendy P.
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Leigh H.
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Great customer service. We will use you again. Thank you

Toyia S.
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Michael Q.
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Renwick B.
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Eugene R.
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Equipment was clean form the most part but had muddy wheels

Alan R.
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john M.
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Cecil J.
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Tara B.
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I was charged for having the truck 24 hours when I didn't.

Alfonzo R.
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Check in equipment when returned so that the customer is not charged twice.

William S.
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david J.
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Glinda C.
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Suresh P.
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Robert G.
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Tia W.
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Robbie B.
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julie C.
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Laura S.
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MARION G.
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LEVESTER C.
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great service

karen L.
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Quinton helped me on this dolly rental. He was super professional and very knowledgeable of the product. He made sure I was squared away. Shout out for doing a amazing job

Paul G.
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Kevin B.
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john K.
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Lyle O.
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Monica B.
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Michael A.
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Difficult to get onto Uhaul property. The entrance has traffic barriers that prevent easy access.

David W.
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Staff are friendly and hard working.

Richard B.
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Zachary T.
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Dustin D.
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Margaret D.
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Michaeljohn N.
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geraldine D.
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Everything was great customer service

Harriet E.
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Quinton was Awesome. So professional and very knowledgeable.

Glendoria E.
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It was good location.

Evelyn G. | Overall Experience |
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Special thanks to the manager Mr. Q . who is a very nice person. He is always helpful. His staff also have good custom services. Thanks!

ANGELA N.
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The only thing Jerry A. or Quinton M. could have done to improve anything would be to have actually done the move for me. Spectacular Job!!

STEVE H.
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Customer did not leave a comment.

Stephen H.
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Jonica Danielle P.
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Second time dropping off at this location. All staff that I have encountered are super friendly and they get you in and out

David G.
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Steven D.
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Jonathon was great, very nice and accomadating Thank you

Stephen B.
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Amber J.
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Kelsey C.
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Great service.

johnny H.
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William C.
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wesley F.
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Service was great and Quinton was great

Jeff R.
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Lots of employees....few knowledgeable.....bad customer seevice

Richard R.
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Very organized and friendly.

Ted Y.
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Barton B.
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Dean S.
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NICK P.
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U want good service and good equipment? Choose UHaul The go to folks!

John G.
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Even though it was a Sunday, the employee was very helpful in returning the equipment and in giving directions to me. 5 stars on both end!

William C.
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Everything went just fine. Employee's very professional and helpful. I don't know how to improve excellent work.

Robert J.
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Nikki J.
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The big issue we had when we went to pick up the U-Haul trucks: The trucks were reserved under a corporate account. It was confirmed by Rebecca a few days later. When our employees went to pick up the trucks, the U-Haul employee stated it was not reserved under a corporate and that we had to pay upfront. It took a couple of hours to get everything straightened out. Apparently it was messed up on U-Haul's end. Due to the time to get straightened out with the billing/corporate reservations, we were late getting the equipment for our county out in a timely manner.

Joesph H.
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very friendly employee, had me in and out in just a few minutes.

Luisito C.
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Good

Toni C.
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ines R.
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Jayne E.
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Key fob would not fit into key drop off

George N.
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Outstandingly service

Donyell W.
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Steven S.
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After I left I noticed the tire inflation indicator light was on so when I got home I did have to put air in the tires. Otherwise, I would have rated “Excellent” instead of “Above Average”. The staff member, Jonathan I think, whom checked me in was very professional but at the same time friendly and I like that.

Robert T.
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Walter S.
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Steven B.
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I can't think of anything to improve, the customer service, both pick up and return, will great. The price was great.

Brandon B.
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We had booked another Uhaul at a different location they told me it wasn't there that I had to go to a different location. The Orchard dr location was a life saver.

Jason R.
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Atleast tell someone you are charging their credit card for extra fees. You representative told me to make sure i had truck back before 7 a.m. i turned truck in before 11 pm the previous day and was charged a after hours service fee.... For what? I did everything i was told plus put extra gas in vehicle... Was service fee for me lifting the flap and dropping the key in? Plus i called the store and was told the gentleman would call me back. I just wanted to hear from him why i was charged extra. Needless to say he never called. So uhaul just billed me and didnt even have the courtesy to call me.... Seemed kinda shady

geogre D.
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Customer did not leave a comment.

Debora S. | First Impressions |
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I could not have had a better experience anywhere than I did with U-Haul Moving & Storage of W Columbia. It is wonderful to be able to have a storage unit at the drop-off. The manager was wonderful.

Jose A.
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Excellent customer service

Erin W.
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I love this facility! With my kids going to college and now myself in the middle of a move I have used this facility at least 4 times this year! Everyone is great especially Quentin, what a helpful gentleman! Highly recommend!

tania C.
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Chris R.
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I was incorrectly billed for 5 days I didn't have the equipment. I have been trying to contact the store with no luck.

gary R.
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tina D.
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Comment to the young lady who checked me in and got the truck I needed. She had quite a line. I was extremely pleased at how knowledgeable she was with customers needs in front of me as well as my own. I would definitely revisit this location because of her. I wish I could remember her name. In addition, the gentleman that checked me in later that evening also made a positive impact on my returning to Uhaul but more importantly to this location!! Great job UHaul For hiring these two awesome employees. I was very grateful to both of these individuals!! Definitely will have me coming back.

Elantra T.
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Shaundell and quinton were a great team.

carol O.
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Great experience! Thank you!

David B.
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When I picked up the trailer, the associate hooked me to the wrong trailer size, hoping to expedite my checkout (an effort I do appreciate). He got me corrected as swiftly as he could, but I noticed one light was not working (running light only), and he asked whether I still wanted the trailer. I took it because I myself didn't want to muck about trying to find a trailer that evening, but when I.mentioned it to the receiving associate, he assured me it was not a trailer problem, but a vehicle problem. I am not claiming a superior level of mechanical expertise, but I have worked on and towed a good number of trailers with this vehicle, and this is the first that has the problem. I attempted to assure the associate that it was not an issue with my vehicle, but he said it was either a fuse or a programming error. My vehicle has wires run directly from the battery and the tail lights to the trailer hitch connector, which I installed myself. There are no in-line fuses, and furthermore, a trailer light plug only has four wires, with one for running lights. If one running light works, they all should work. The main reason I tell you this is so you can repair the equipment, which already has damage to it from a previous incident (quick-claim stickers present)

james B.
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Nothing to improve was excellent..!!!

Kenneth H.
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Very nice and helpful. I will use them again.

Thomas J.
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Customer did not leave a comment.

Colondia L.
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wayne H.
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Call center guaranteed my trailer would be available for pick up at my location. When I went to pick up the trailer there was not one at my location. I had to opt for a different trailer or travel to a different location to pick one up. I was going out of town so this affected my schedule. Call center and local offices need better coordination.

Gary W.
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My reservation was incorrect and getting it changed was difficult. But overall it was a good experience.

Ronald J.
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I always rent anything I need from U-Haul on Orchard Road West Columbia South Carolina everyone in there it's very professional and know their job and make your transactions fast and Easy and the equipment is always reliable.

Michelle E.
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Customer did not leave a comment.

Janice D. | Overall Experience |
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My unit was vandalized and over 2 grand of property was stolen all because uhaul didn't think having properly secured side gates was necessary just because they had a front gate. No cameras on units.

Ray C. | Overall Experience |
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We appreciate your taking care of the place. We sure do miss Bro. Vernon.

Melissa R. | First Impressions |
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It was clean, service was timely & friendly & we were given all we needed. TY

LYNDA T. | Overall Experience |
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This location has some really excellent and helpful staff. Quentin was outstanding.

Jessie L. | Overall Experience |
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I cannot begin to emphasize how helpful, courteous and professional the manager, Quiintin, was during my experience here. Hie and his team get “A+” from this retired teacher for the help I was given!

Stephen P. | Overall Experience |
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I had $600 worth of property stolen from my locked storage unit. I am crestfallen. I filed a police report and U-Haul report.

SHAWN C. | Overall Experience |
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Thanks

Carl C. | First Impressions |
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5 STAR SERVICE ALL THE TIME. I GO NOWHERE ELSE

Jessie L. | First Impressions |
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Manager, Quintin, is the most amazing, helpful & courteous employee I could have ever hoped to meet & have help me along with his two employees there on Thursday June 20th.

Erin B. | Overall Experience |
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I've ALWAYS had EXCELLENT customer service at this Uhaul facility!! Quinton (fantastic!) has helped me a lot, and everyone we worked with on Tues. 6/11 was great as well! Super attentive & helpful!!!!

Theatus C. | First Impressions |
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Excellent service and staff. Clean. Thank you for making my move easy.

charles d. | First Impressions |
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The people are very professional and nice. Do their job very well. Always willing to go the extra mile to help out. The equipment is very good and modern. I had a very good experience.

MARK B. | Overall Experience |
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Held our storage unit for years. Every time we visited the staff was great.

WILLIAM R R. | Overall Experience |
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Never had any issues with the unit or staff at any point. Nothing negative to say.

Patricia P. | Overall Experience |
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The storage Facility was clean and well kept but the staff was rude and did not care that they had made a mistake and even after being told about it they did not correct it

troy c. | Overall Experience |
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I do not wish to comment.

GA W. | Reservation |
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PERSONELL, PRODUCT,SERVICE AND TOTAL EXPERIENCE WAS AND HAS ALWAYS BEEN TOP NOTCH.

DAVID E. | Overall Experience |
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This is a busy store! Very friendly folks!

Patricia P. | Reservation |
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great service

Wallie W. | Reservation |
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Fast, easy, service with a smile. Especially from the lady and gentlemen working at 400 Orchard Dr. Great People.

magaly r. | Reservation |
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Great service and easy process.

MONICA W. | Reservation |
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They really helped out alot.

Damian C. | Overall Experience |
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Its not that clean

SHANNON M. | Overall Experience |
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Tried several times to contact about closing contract via phone/email and never received contact. Had to go to corp support to resolve issue, staff not at all professional when i was at the facility.

KIM CRAIG F. | Overall Experience |
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Easy and convenient to access. Clean and secure. Requiring ONLY UHAUL (disk-type) locks is an unnecessary expense as I own several disk-type locks which would be just as secure. Pls review your rules.

Lynn R. | Overall Experience |
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The office staff was almost always rude and uninterested in helping. There appeared to be no follow through with requests made via telephone. My belongings were ruined because of a leak.

Darren G. | Overall Experience |
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I requested a total of 5 times for my storage unit to close out beginning in 5/5/18 until 5/21/18. I was sent threatening collections notices and trying to reach the manager was in possible.

MICHAEL M. | Overall Experience |
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In 3.5 Year’s, I’ve paid on time every month. When properly moved out, was told what to do. Done! However, I am still receiving all types of messages about the account. If needed cal 803-529-5625

Don L. | Overall Experience |
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I was very impressed, & even asked if they need someone part-time. I am a retired truck driver (42 yrs). Once we get settled in our new house, I will follow up on that. Don Lindler

Kyle R. | Overall Experience |
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Very clean facility and great customer services

No reviews have been submitted for this location.

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