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MARY MCustomer Reviews for U-Haul Moving & Storage of W Columbia
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
This location was great and I would highly recommend them. However I had a very bad experience at another location very close by and would love to speak to someone in upper management about this situation. They can contact me at 8034466711.
JOHNNY Wfriendly and curteous service.
Lucius CThe Manager Matt made the rental easy and fast!
MICHAEL JNothing. Best service ever!
Luc Rthank you for your support - for over 10 years - I have used U-Haul storage facility. That's a lot of money every month. Enough is enough, I got rid of all that old junk. I appreciate your services and your facility. It has come a long way - Thank You! Peace, God Bless and Stay Safe. US ARMY RETIREE - SFC MICHAEL CLEMONS (VICTORY STARTS HERE).
MICHAEL C | Overall ExperienceIt would be helpful to ensure that any movers that are arranged for reach out to the customer so they know they have accepted the job and that everything is good. Ours did not and it was difficult to find a phone number for them.
Douglas Kgreat customer service, equipment performed well, process went without any problems
RICHARD TMatthew was super helpful and friendly. The entire process was very fast and easy.
MELISSA M | First ImpressionsBest facility out there.
ROBERT OExcellent service! Thank you
JACOB CMatthew is Awesome!
LUIS CNeed to do better.
ORIE B | Overall ExperienceThe uhaul fuel tank was basically empty the equipment I requested over a month in advance was not available. Ridiculous nothing was prepared especially the tank being empty when I got it. I'll never use uhaul again. The guy was nice though.
RAEJAH REverything was great except the cargo van seats were filthy with stains. We put towels down before we sat on them because we didn't know what those stains were from. Maybe clean the seats before renting to someone else? Other than that, no problem with the van at all.
CATHERINE LThe installation was very quick
Benjamin QSister just rented a unit
David GThe guy checked me in and out was great friendly.
LEON FExcellent
Jesus DMatthew Kirkland at the August Rd. location was very helpful! The Charleston Highway location, however, was a bit chaotic - but the workers were pleasant and seemingly trying their best.
Raquelle C | First ImpressionsMake sure ac works right check Trans steering needs to be tighten up
Kenneth LIt was cheaper because we loaded them ourselves. The metal containers were perfect. No leaks. 5 out of my 7 containers were wood. A few leaks there. All in all, I saved alot of money so I'm still happy. Boxes showed up 5 days later than planned which was 15 days after they were picked up. They were moving from NY to SC
Isaac EEverything was great. Have used this location several times in the past few years with building a new home out of town. Really great staff.
COY BEveryone that assisted me was WONDERFUL. Truck was clean and in great shape.
SHARON HOverdraft my card numerous time without my authorization and wasn’t polite and concerned when I went to handle the business concerning the overdraft and why they kept running the card continuously every month. That wasn’t the card on file to run. The card to be ran was no longer in service.
charlie k | Overall ExperienceProfessional- great customer service.
Kimberly SRented a trailer at one location, didnt have it. Told me there was another one at another location. Didnt have it. Charged me more to get an upgrade.
Steven RPut your 5x9 a little more scattered around the area. I passed several uhaul facilities to get to this one. Your attendant was exceptional.
rodney bCustomer service was great and manager ( Matthew) was very helpful and polite.
Roland CMathew and his team were very accomodating - excellent staff!
HARRY P | First ImpressionsThe Best ! Simple easy and reliable. I am grateful for the convenience!
rachael cThe 400 Orchard Dr location was amazing. Matthew runs a great operation. Everything at this location worked just like it was supposed to.
ALEXANDER FNot a thing that I know. Excellent service! 👍
Mary DThe customer service was phenomenal and quick and easy. Manager very knowledgeable about products.
Dawn SVery pleasant people to deal with.
Anthony oFriendly staff
Dwayne OHad a little mixup at first but a U haul rep did everything to correct the mixup and I was very happy with the outcome.
Tasha GPleasant staff very helpful.
Jennifer GGreat servicr
Jeannine SThe staff was very helpful.
Shanika MCustomer service was wanting.
Brigadier GDon't change the current manager and team by doing this you will have an ongoing of excellence.I will recommend this team and location to the Governor of South Carolina. Joseph S.
Joseph SFantastic customer service, Hannah went above and beyond to help me make sure I had everything I needed.
meagan aI used the phone app to do the pick up and drop off, works fine but there are a lot of steps including taking pictures of the vehicle at drop off. But it does work. I also was able to easily extend my rental for a day right from the app, no phone calls etc. overall good experience.
Mark Cn/a
Rachel SEvery unit comes equipped with your own personal rats and pesticides. Oh and don’t forget the multiple duct taped holes in the roof of the unit to where most all of my furniture now has water damage and is ruined with rodent confetti and harsh chemical fumes. 100% would not recommend.
Amanda C | Overall ExperiencePeople there were pretty rude and they never answer the phone . I called them to let them know I would need the truck for another day. They charged me 2 days because the guy took his sweet time to inspect the truck. When I first walked in to rent it took him 8 minutes to come to the front to help. This place is very unprofessional.
therese mPut some wd 40 on the rachets
CHRISTOPHER REveryone was very helpful and the price was reasonable. The first month free storage was very nice to have. We didn't need anything that was temperature controlled but if that is important, this wouldn't be the place. Enjoyed easy access to our storage unit 24/7. The staff was very friendly, helpful and knowledgeable.
Anne S | Overall ExperienceGentleman that checked us in and out was very polite and helpful
Jeannine SEvery time I go to uhaul on orchard rd in west Columbia every one is professional and welcoming
Susan R | First ImpressionsGreat customer service experience! Quick easy and painless and reasonably priced for supplies needed
Aaton LSame as above.
coy BMatthew very friendly and knowledgeable
STEPHANIE BIt was perfect! The people were knowledgeable, helped me adjust the seat, checked the fluids to assure me the oil level was fine, the pre-leaving walk through was great!
SANDRA LFast and easy with check in ,no problems with trailer.
Stephen KGreat place and even better people. Thank you all.
TYRONE GQuick, efficient and friendly
Grady EThe team that worked with me were extremely helpful and friendly
SHANNON C | First ImpressionsOne thing I dislike I thought you guys Prorate storage moving in and out!
Angela W | Overall ExperienceThe staff is very friendly and helpful.
JILLIAN H | Overall ExperienceThe customer service reps at the store were excellent! Very friendly and helpful. They answered my questions and made me feel comfortable.
MICHAEL R | First ImpressionsGreat service, friendly reps, clean restroom.
DIANE J | Overall Experience100% satisfied.
ANTHONY B | Overall ExperienceDisappointed with your facility for several things: We had to sit and wonder why the lights were off upon arrival. We already had waited 2 hours bec. we'd read 'open 9 am' online. Then you walked up to motion you were open. We thought maybe you were just running late. Once walking in, we were not greeted nor could see anyone. After calling out 'Hello' 2-3 times, the lady finally responded with either a hello or I'm over here - I forget now which she said, but I still didn't see anyone. Once I realized someone was sitting, I realized, "Oh, she must be handicapped and can't walk.' I was on HOLD with U-Haul during the next 40 min. I was on hold to designate your address with U-Haul 45 minutes. I actually called back after the long wait and pushed another option and was helped within 10 minutes --- for a simple 'add a drop off location' as we'd been asked to provide. I noticed the sign on the restroom door "SORRY. OUT of ORDER". I asked Amber is there was one available. She said she'd put the sign on there so that people wouldn't use it and 'mess up my bathroom'...but that I could use it bec. it really worked. It was clean, but still... My complaint is not on the appearance of the facility, but the rep. She did not act pleasant or courteous the entire time the 3 of us were there. At some point, I asked her if she was the OWNER. She stiffly responded she was a part owner in the company. My husband told me later he's seen you every time he's been there, but never her. I said, 'If she's the owner of this franchise, maybe she's not here too often.' and maybe that was a reason she acted disgruntled to be there the entire time. When she came out to check out the truck return, the other gentleman that pulled up his little truck, I asked him to pull further in so my husband wouldn't be blocking the drive, which he did; I also explained to him I didn't want him to think we were cutting line in front of him bec. we'd already been there 45 min. He was fine with that. Amber came out along with me. As soon as she checked the mileage and front end, she went to check the other man's truck in. We were surprised. My son asked her, "Are you going to check the back of truck or should I leave it open?", assuming she'd forgotten. - we had a stack of blankets that we'd not used and the dolly. She replied that she had to check the 2nd guy in first, then she'd be back over. REALLY? IS this the way it's done??!! We were tired from our moving in too. Since we do business with U-Haul and your location, we like to get along - but it's nice when, as a customer or guest, to get a smile or friendly reception, which we did not. In your business, people may be happy about moving, but usually worn out when returning a truck --- so kindness aka great customer service would have been appreciated. END.
DIANE J | First ImpressionsThank you for the service you give.
YVETTE B | First ImpressionsThey were all friendly, just make the experience so peaceful. I trust the entire staff with taking care of my moving needs. THE GENERAL MANAGER IS AMAZING. He hired all the right people, all of them knew exactly what to do. Look forward to doing business again but in Piedmont Alabama this time. Piedmont is a drop off but alabama it's still Sweet Home Alabama
Queen S | Overall ExperienceWe loved our girls at Orchard!!!
Lisa H | Overall ExperienceGreat customer service! Management was on point. Made you feel like hes known you forever. Great experience
LINDA E | Overall ExperienceVery helpful and accommodating
TIM C | First ImpressionsStaff was friendly and the place was very clean. I would definitely recommend this Uhaul facility for storage and truck rentals.
MARK D | Overall ExperienceVery helpful, very friendly. Made great suggestions to help make my move and subsequent rental as smooth and painless as possible!
SANDRA L | Overall ExperienceThe show room was immaculate and very well organized. The personnel was very friendly, courteous, and knowledgeable. The bathrooms were spotless. and the storage unit was clean.
DOMINICK V | Overall ExperienceStaff was friendly, very clean and well worth it
MARK D | First ImpressionsThe employee was very friendly and knowledgeable and courteous and he did the checkin in a very reasonable time. I was very pleased
DOMINICK V | First ImpressionsStaff is very helpful. Good location.
JOHNNY W | First ImpressionsLoved it will use them again for sure
KLAUDIA V | Overall ExperienceThere are still places you can go to get excellent customer service and a staff that will go out of their way to help you with as much as they can. I would like to personally thank Brian Harvey and the staff at U Haul. The facility is clean and it was easy to access. Blessings to everyone there.
Kathryn D | Overall ExperienceI am so happy with the location, the lady put a new pull down strap on by the next time I went out there. Thank you! I am only 4’10” tall so greatly appreciated it, so thoughtful!
SANDRA L | First ImpressionsThose guys made me feel welcomed. I felt like I knew them for years. I feel like I'm around family and friends with the staff at this location.
JAMAR J | First ImpressionsYou all have a bless day on purpose 💞
Shaunelle G | First ImpressionsVery seemless process that I loved.
Michael M | Online Move InGreat staff and service. This location has always been excellent
Briant B | First ImpressionsI want to thank Brian the store manager he was very polite and very professional in his knowledge of U-haul thank you Brian 😊
Rosemarie R | Overall ExperienceThe staff there is great.
Andrew S | Overall ExperiencePrice increase was not justified.
Smith R | Overall ExperienceJust moved closer to my RV PARK AND A LOT LESS.
John S | Overall ExperienceThe guy who helped me was very helpful and helped get me checked in and all before he left. Great customer service from him!!!
Alena S | First ImpressionsSam was very helpful. He made room around our storage unit so that we could back up our uhaul truck in front of it, making it easy to move our stuff in.
ERIC R | First ImpressionsYour booking and reservations system apparently has glitches overall
ALFRED A | Overall ExperienceThe young man that assisted me at check out was very helpful & made my experience very smooth and pleasant.
MAISHA G | First ImpressionsThe manger have went over with love for me and thanks to all the employees. After loosing my mother renting a storage was made easy.
EVELYN G | Overall Experiencethe storage was wonderful experience employees was friendly and nice always greet you with a smile yes if I have to come back to the storage this will be the place I come back to thank you so much
FRANCIS V | Overall ExperienceNot being able to use my cash app card caused me to use extra gas travel to bank.
EVELYN G | First ImpressionsThank you U-Haul
Carlos R | Overall ExperienceService was excellent. The service representatives were all very polite and professional. I didn’t have not one problem . I had a storage unit for five years I’ve never had any problems. I just really appreciate your professionalism and your respect and you treat people like they are people not just a number the service is excellent no changes needed thank you. I will highly recommend you all.
Veronica B | Overall ExperiencePROFESSIONAL! PATIENCE! EASY, QUICK & Efficient!
QuinTell G | First ImpressionsWorst storage I’ve ever rented. They have ROACHES BAD! I was forced to throw away my couch set, dishes, 2 Refrigerators and other things! My new apartment has Roaches now and iv been depressed about this whole situation. Please DONT RENT STORAGE FROM THIS FACILITY
Jacqueline Z | Overall ExperienceAmber is helpful everytime I visit the Augusta Rd store. She is amazing is an understatement
FATIMA B | First ImpressionsI rented my 2nd unit in advance. Upon arrival the unit I was given was much smaller then what I had actually rented. Sam was no help at all and ignored me. I would NEVER RECOMMEND Uhaul for anything!!!!!!!!!!!!!!!!!!!!
Suzy W | Overall Experience