Customer Reviews for U-Haul Moving & Storage of W Columbia

3621 reviews

400 Orchard Dr   West Columbia, SC 29170
(I-26 & Us 1)

(803) 796-3724

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(803) 796-3724

400 Orchard Dr
West Columbia, SC 29170
(I-26 & Us 1)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Samuel was very helpful and friendly. After a horrible experience of trying to pick up a reserved uhaul at Best Stop 2, we were pleased with how quickly we were able to rent the uhaul at this branch.

BENJAMIN C. 
Rating:
5.0

Customer did not leave a comment.

Trenton G. 
Rating:
5.0

Customer did not leave a comment.

DARYL RAY F. 
Rating:
5.0

Customer did not leave a comment.

Tarus C.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Weaver S. 
Rating:
5.0

Customer did not leave a comment.

ERIC S. 
Rating:
5.0

Employees very helpful and nice. Also, when I call 800 #, that person was exceptionally helpful

Faye M. 
Rating:
4.0

Very disappointed with customer service. Uhaul changed my pick up location without informing me to a location 20 minutes away. Called to check this location had the truck and waited 25 minutes to talk to somebody. When I got somebody, she greeted me with a huge sigh and was not very helpful. I will try all other means to rent a truck next time before returning to Uhaul.

PAUL W. 
Rating:
5.0

Your Mgr Samuel was going 100 miles An Hour all weekend Alone.You could use another associate half day when truck and trailer all being returned at the same time. He was a huge help to me after A Different company over booked my Reservation. He Gets 10 STARS. He made the Uhaull Company look GReat

LISA G. 
Rating:
5.0

Streamline rental transaction

DONALD L. 
Rating:
5.0

I always come to this location

ANDRE J. 
Rating:
1.0

Customer did not leave a comment.

SAVANNAH B. 
Rating:
5.0

Customer did not leave a comment.

HOPE A. 
Rating:
5.0

Customer did not leave a comment.

CREIGHTON A. 
Rating:
5.0

Customer did not leave a comment.

ROBERT J. 
Rating:
4.0

Customer did not leave a comment.

Melanie P. 
Rating:
2.0

Customer did not leave a comment.

Kelly K. 
Rating:
4.0

Customer did not leave a comment.

Stephen M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DONALD C. 
Rating:
5.0

Customer did not leave a comment.

Jennifer S.  |  First Impressions 
Rating:
5.0

The GM was awesome!! He had a great attitude. @6:20pm when I came in the office. And @7:30am when I came to pick up the truck. He was all smiles.

JOE B. 
Rating:
5.0

Wade was great to work with!! Will use this location again.

ALEXIS M. 
Rating:
5.0

Customer did not leave a comment.

ROGER S. 
Rating:
5.0

Excellent customer service, will definitely rent again!👍

Tarus C. 
Rating:
5.0

Customer did not leave a comment.

Jayne E. 
Rating:
3.0

I came to this location to make a reservation for cargo van and was told to go to the Knox Abbott Drive location. The associate at Knox Abbott Drive was able to reserve a cargo van to be picked up at the Orchard Road location. I feel that the back and forth was not necessary. If the worker had just took the time to be more through when looking for a the van. But overall it was a pleasant experience.

TERESA D. 
Rating:
1.0

They are very unreasonable there at the location . They are not very trained

REBECCA P. 
Rating:
3.0

I need someone to call me so I can complain. It actually isn't the pick up places fault it is the lies I was told from Uhaul International. I am expecting a phone call back quickly. Due to changing my pickup location which caused me more miles JUST so I could get blanket pads that I ordered just to be told that they only had 6 blankets for a one way trip. But they refunded met3 and a half dozen blankets. Now my kitchen table is very scratched due to not having the blankets that I called around for more than two hours to try and get. YOU OWE ME A NEW TABLE! OR A FULL REFUND OF MY TRIP! I want a call back asap. 803-465-1933. I have more to say.

JAMES F. 
Rating:
1.0

Absolutely the worst experience I have ever had rather take a Bullet than ever deal with uhaul again

Duane R. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL B. 
Rating:
5.0

The van needed a good washing cause the windows were very dirty inside and out. The inside of the van was clean.

Tania C. 
Rating:
1.0

I was overcharged. My reservation was for a $19.99 truck. When i arrived to pick it up they couldn't find the keys so i pd the difference and rented the largest box truck because that was all that was available. I was told that there was ¼ tank of gas there was actually ⅛, I took a picture of it. I returned it with the exact same amount of gas. I am extremely disappointed in this negligence. You guys are ripping people off and thinking we do not check our credit card statement. I give you 0 stars on this.

Marcy J. 
Rating:
5.0

We could not find the key return very easily.

TIMOTHY R. 
Rating:
4.0

Employees were courteous and helpful. Rental electronic process needs improvement..

DAVID F. 
Rating:
5.0

Don't go to the UHaul on Elmwood Ave.

Rebecca H. 
Rating:
5.0

Customer did not leave a comment.

JAWANDA J. 
Rating:
5.0

Customer did not leave a comment.

Darvaris P. 
Rating:
2.0

Return employee was friendly. Truck was falling apart steering wheel out of alignment. In the back of truck there was a loose metal piece that if you stepped on it you would go through the floor of the truck!

JUSTIN M. 
Rating:
5.0

Customer did not leave a comment.

Lori S.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

FULLER C. 
Rating:
5.0

Customer did not leave a comment.

CHARLES W. 
Rating:
1.0

Customer did not leave a comment.

Jared T. 
Rating:
5.0

nothing

KAMERON T. 
Rating:
5.0

Customer did not leave a comment.

CHARLES C. 
Rating:
1.0

Nobody would acknowledge we were there. While blocked in the return lane employee walked past and wouldn't make eye contact. Might as well been dropping off in the Sahara Desert

KELLY D. 
Rating:
5.0

Customer did not leave a comment.

David L. 
Rating:
1.0

Appt was for 7am pick up, the door sign says open at 7am, but worker told me he doesn't start pick ups until 7:30am. Drop off was worse. The one guy working had no urgency and seemed computer illiterate. It 55min for him to do a simple checkin.

Brian M. 
Rating:
3.0

Gents working were great but apparently your computer reservation system is awful. Spent at least 45 minutes waiting to rent a car dolly.

CHARLES H. 
Rating:
4.0

Will return when needed, great service

Fredrick J. 
Rating:
5.0

Keep up the awesome job!!!!!!

JAWANDA J. 
Rating:
5.0

Nothing. The manager Wade, was superb. The truck was late getting back to meet our arrival time and wade was extremely accommodating. Great customer service. Everything was excellent.

ANGELA K. 
Rating:
5.0

Customer did not leave a comment.

MATTHEW R. 
Rating:
1.0

This location was never a part of my rental and I never returned anything to them (I live in St. Louis), so they fraudulently charged me for a uhaul trailer they never actually had in their possession. I've been trying to resolve this issue for almost three weeks to get a refund on the more than $600 they charged me and can never get through to the actual location. Uhaul corporate customer service said they spoke to the general manager, Wade, and he was correcting this issue but it's been over a week and nothing is still resolved. I've spent HOURS on hold and with customer service to get this fixed and still no resolution. HORRIBLE experience with Uhaul and this location.

Lauren S. 
Rating:
5.0

Everyone was friendly and had excellent customer service skills.

NASSER S. 
Rating:
3.0

When I returned the truck it was below the mileage and to the fill mark. When I got the receipt it had extra mileage and they had to put gas in it.

John C. 
Rating:
5.0

Take the professionalism these two gentlemen exhibited and pass it to your Gaston, SC locations.

WALTER C. 
Rating:
3.0

Prices are way to high. Check in person was not pleasant or at all interested in helping the customers.

JUDSON M. 
Rating:
1.0

Had called to confirm the morning of my reservation (that i had made 4 weeks prior) that i could head over and pick up the truck. Got to the location, waited in line for two hours (as i was unable to use the mobile check in because UHAUL has twice changed my reservation the preceding day), only to get to the front for the employee to say that the truck was not there, and was expected to be there at 2 PM (4 hours after my scheduled reservation). I was also told that i was not guaranteed to have the truck there at 2PM if i came back later. I came back at 1:30 (anticipating another hour wait), and was curtly told “I was thirty minutes early” when in fact my reservation was for four hours earlier. When we inquired as to why a truck wasn't available at our scheduled time, we were simply told “it wasn't the stores fault because most of these reservations are made online or over the phone” - still not entirely sure how a reservation made online through the company's website somehow became my burden and issue when the truck i reserved was not available. I wish i could give zero stars.

DANIELFIDELIS H. 
Rating:
5.0

Long wait time, reservation to pick up the truck was 9 and I had to wait 45 minutes because the manager was alone.

URSULA B. 
Rating:
5.0

Uhaul is the way to go. They make it easy.

PAUL L. 
Rating:
5.0

Customer did not leave a comment.

Gary F. 
Rating:
5.0

Check in and return were both easy and great, friendly staff!

Dwayne B. 
Rating:
5.0

Customer did not leave a comment.

KEVIN A. 
Rating:
3.0

Just a long wait to to pick up equipment & truck.

URSULA B. 
Rating:
5.0

Customer did not leave a comment.

CAMERON A. 
Rating:
5.0

Put a KEY return closer to the TRUCK return.put a sign up that says KEY RETURN this way.something. Customers are walking around the back(truck return)and the KEYreturn is around front in the DARK by the door

JEFFERY W. 
Rating:
5.0

Customer did not leave a comment.

Leticia O. 
Rating:
5.0

Everything went smoothly. Wade did a great job at communicating and answering my questions.

LILASHA D. 
Rating:
4.0

Customer did not leave a comment.

CHRISTINA B. 
Rating:
5.0

Customer did not leave a comment.

JUSTIN T. 
Rating:
5.0

Can't think of a thing.

ROBERT H. 
Rating:
4.0

Customer did not leave a comment.

Johnny S. 
Rating:
5.0

Customer did not leave a comment.

DEVANTE M. 
Rating:
5.0

Customer did not leave a comment.

roberta B. 
Rating:
5.0

Customer did not leave a comment.

Cole R. 
Rating:
5.0

Employees were great, they just needed more of them

Travis A. 
Rating:
5.0

Pleasant knowledgeable and quick service

TASHIA C. 
Rating:
5.0

More desk personnel so the wait time is not so long.

GEORGE M. 
Rating:
5.0

Staff member worked well with everything. I greatly appreciated his understanding to errors that occurred through the reservation to pick up time.

JACQUELINE D. 
Rating:
5.0

Nothing had the best pickup experience that I have ever had. Wade Townes was the best. Thanks

MACK M. 
Rating:
5.0

Very helpful on pickup.

Charles G. 
Rating:
1.0

My Uhaul battery died on their behalf (which isn't predictable) which cost me triple the amount of money of my contract cost because of the time inconvenience. They gave me 0 reparations to the issue in which most would deem the matter unethical and unacceptable as do myself.

Tim C. 
Rating:
4.0

Customer did not leave a comment.

WILLIAM E. 
Rating:
5.0

They were absolutely fantastic! There is nothing you can do to improve EXCELLENCE! The staff was super nice and helpful! I will use that location again.

Cynthia M. 
Rating:
5.0

Customer did not leave a comment.

PAUL L. 
Rating:
5.0

Customer did not leave a comment.

Joe Ann M. 
Rating:
5.0

The customer service was very professional

CATHERINE M. 
Rating:
2.0

We were harassed every month we had it .and when i emptied it i told them.they called everyday for 2 weeks .until i told them if they called snd harassed us again i will file a complaint

James B.  |  Overall Experience 
Rating:
5.0

Very efficient, organized and polite staff. He was expecting my order and I was able to quickly go through checking in and out. This has not been the case at other locations. Will definitely use this location again.

James C. 
Rating:
5.0

Customer did not leave a comment.

Jennifer P. 
Rating:
5.0

Splendid

Kevin O. 
Rating:
5.0

Customer did not leave a comment.

Alena S. 
Rating:
5.0

Customer did not leave a comment.

RAYMOND J. 
Rating:
5.0

Everyone was very friendly and the van I reserved was ready when I arrived. Very pleasant experience. Would definitely rent from ‘this location again if necessary.

Angela M. 
Rating:
5.0

Very good experience

PETER R. 
Rating:
5.0

Staff is knowledgable and friendly. Very patient in explaining how to operate equipment.

BRYAN C. 
Rating:
5.0

Customer did not leave a comment.

Naresh C. 
Rating:
5.0

When leaving this location, avoid congestion on US-1 and take the frontage road toward US-378 to access I-26

WILLIAM E. 
Rating:
5.0

Customer did not leave a comment.

Ronnie S. 
Rating:
3.0

Customer did not leave a comment.

Kelly F. 
Rating:
5.0

Customer did not leave a comment.

ROBERT A. 
Rating:
4.0

Customer did not leave a comment.

KELLY F. 
Rating:
5.0

The young that checked us in and out was very professional and helpful. Thank you!

Wade F. 
Rating:
4.0

Customer did not leave a comment.

Steven A. 
Rating:
5.0

Customer did not leave a comment.

Lawrence S. 
Rating:
5.0

PROPERTY manager and very helpful and generous..

sylvester y.  |  Overall Experience 
Rating:
2.0

No lighting on the facility or inside the units so its impossible to see inside after dark. Staff was always friendly and helpful. I was located at the WEST Columbia site in SC of Orchard. This site had a .problem with bookkeeping. One time they accidentally got the locks switch on my storage so they had to issue me a new lock because they didnt know which key belong to my storage, I paid my storage off August 2019 and removed all my items out of this storage unit into my new resident. Almost a year later July of 2020 they contact me saying they about to sell my unit. I explain to them I moved my items out in August 2019. They state its items within the unit and because they found a letter with my name on it, the items must belong to me. I explained that when I cleaned my stuff out it did become dark. I may have accidentally left a paper or two because it was dark but my items was removed August 2019. How could I have a storage there for an entire year and it never got sold, I never got a letter or a call until July 2020, That it was an error.

MELISA Y.  |  Overall Experience 
Rating:
1.0

My stuff was there for 2 weeks and my unit got broken into and they ramsacked the entire unit. Nothing was really left. They didnt seem to concerned with it. And did nothing to help.

KANDACE W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

rosalyn j.  |  First Impressions 
Rating:
2.0

The staff was very friendly and helpful but our units got broken into early on and we had a lot of our things stolen and damaged. No on called for let us know - we found out when we came to get something.

Michelle M.  |  Overall Experience 
Rating:
5.0

Porch Lance was very pleasant and helpful.

Jennifer R.  |  First Impressions 
Rating:
5.0

Great service!

Wayne P.  |  Overall Experience 
Rating:
5.0

The staff were ALL friendly, courteous and professional. I will use U-Haul again based on this experience. 👏👏👏👏👏

chuck m.  |  Overall Experience 
Rating:
5.0

Excellent staff.

Wayne P.  |  First Impressions 
Rating:
4.0

Wade was very helpful and professional.

Ben O.  |  First Impressions 
Rating:
5.0

everyone did a great job thank s

Ray C.  |  Overall Experience 
Rating:
1.0

Went to open my storage my locks was changed .. someone been in my stuff my shoes are missing my pictures were are broken worst experience ever..

Latasha B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Carl C.  |  Overall Experience 
Rating:
5.0

Haley Huffman is the best super manager

kevin b.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kimberly B.  |  Overall Experience 
Rating:
4.0

Some of the old units need to be upgraded. The one i had the plastic is hanging down and all you all do is keep putting tape on it. Some people have very nice things and the rent is not cheap.

Evelyn G.  |  Overall Experience 
Rating:
1.0

Storage unit broken into and they never contacted us. We called them and they said" Oh, we had a several break ins we were going to call you". Only had our stuff there for 3 days.

Adam A.  |  Overall Experience 
Rating:
5.0

Very helpful manager - went out of her way to accommodate us !! Very very happy !

Michelle M.  |  First Impressions 
Rating:
5.0

Haley Huffman was great as was the other lady who helped me. the lock mechanism was broken but the fixed it and helped me out tremendously. U haul's phone system/help is terrible but the people you meet in teh store are great

kevin b.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sandra T.  |  Overall Experience 
Rating:
2.0

My storage unit 2055 was broken into and the only way I found out about it was when I was called by the police a week later! I am appalled by the lack of customer service practices regarding contacting customers when they are broken into. I have had my 2 units for atleast 4 years and was so upset that I moved all my stuff to a different location. I will never use this company again!!!

Mildred B.  |  Overall Experience 
Rating:
3.0

When trying to pick up truck in West Columbia, the man at counter was trying to help 3 people at same time and talking on phone all of which resulted in over a hour wait to get keys! I had movers on the clock. We could have got out faster if waited on 1 at a time and waited on in order we came in

Deborah G.  |  Overall Experience 
Rating:
5.0

Staff was great! The move in special was amazing.

Rebecca N.  |  Overall Experience 
Rating:
1.0

There was rat poop and urine on my stuff I talked to the manager and he took pictures and was suppose to get back to me but never did and also my stuff got wet through the front and he did nothing about it I’m really upset about all of this I’ve used the facility before and never had a issue until this time

Tracy D.  |  Overall Experience 
Rating:
5.0

Great team

Mycah W.  |  Overall Experience 
Rating:
5.0

Special thanks to the manager Mr. Q . who is a very nice person. He is always helpful. His staff also have good custom services. Thanks!

Evelyn G.  |  Overall Experience 
Rating:
5.0

I could not have had a better experience anywhere than I did with U-Haul Moving & Storage of W Columbia. It is wonderful to be able to have a storage unit at the drop-off. The manager was wonderful.

Debora S.  |  First Impressions 
Rating:
1.0

My unit was vandalized and over 2 grand of property was stolen all because uhaul didn't think having properly secured side gates was necessary just because they had a front gate. No cameras on units.

Janice D.  |  Overall Experience 
Rating:
4.0

We appreciate your taking care of the place. We sure do miss Bro. Vernon.

Ray C.  |  Overall Experience 
Rating:
5.0

It was clean, service was timely & friendly & we were given all we needed. TY

Melissa R.  |  First Impressions 
Rating:
5.0

This location has some really excellent and helpful staff. Quentin was outstanding.

LYNDA T.  |  Overall Experience 
Rating:
5.0

I cannot begin to emphasize how helpful, courteous and professional the manager, Quiintin, was during my experience here. Hie and his team get “A+” from this retired teacher for the help I was given!

Jessie L.  |  Overall Experience 
Rating:
3.0

I had $600 worth of property stolen from my locked storage unit. I am crestfallen. I filed a police report and U-Haul report.

Stephen P.  |  Overall Experience 
Rating:
4.0

Thanks

SHAWN C.  |  Overall Experience 
Rating:
5.0

5 STAR SERVICE ALL THE TIME. I GO NOWHERE ELSE

Carl C.  |  First Impressions 
Rating:
5.0

Manager, Quintin, is the most amazing, helpful & courteous employee I could have ever hoped to meet & have help me along with his two employees there on Thursday June 20th.

Jessie L.  |  First Impressions 
Rating:
5.0

I've ALWAYS had EXCELLENT customer service at this Uhaul facility!! Quinton (fantastic!) has helped me a lot, and everyone we worked with on Tues. 6/11 was great as well! Super attentive & helpful!!!!

Erin B.  |  Overall Experience 
Rating:
5.0

Excellent service and staff. Clean. Thank you for making my move easy.

Theatus C.  |  First Impressions 
Rating:
5.0

The people are very professional and nice. Do their job very well. Always willing to go the extra mile to help out. The equipment is very good and modern. I had a very good experience.

charles d.  |  First Impressions 
Rating:
5.0

Held our storage unit for years. Every time we visited the staff was great.

MARK B.  |  Overall Experience 
Rating:
5.0

Never had any issues with the unit or staff at any point. Nothing negative to say.

WILLIAM R R.  |  Overall Experience 
Rating:
3.0

The storage Facility was clean and well kept but the staff was rude and did not care that they had made a mistake and even after being told about it they did not correct it

Patricia P.  |  Overall Experience 
Rating:
5.0

I do not wish to comment.

troy c.  |  Overall Experience 
Rating:
5.0

PERSONELL, PRODUCT,SERVICE AND TOTAL EXPERIENCE WAS AND HAS ALWAYS BEEN TOP NOTCH.

GA W.  |  Reservation 
Rating:
5.0

This is a busy store! Very friendly folks!

DAVID E.  |  Overall Experience 
Rating:
5.0

great service

Patricia P.  |  Reservation 
Rating:
5.0

Fast, easy, service with a smile. Especially from the lady and gentlemen working at 400 Orchard Dr. Great People.

Wallie W.  |  Reservation 
Rating:
5.0

Great service and easy process.

magaly r.  |  Reservation 
Rating:
5.0

They really helped out alot.

MONICA W.  |  Reservation 
Rating:
3.0

Its not that clean

Damian C.  |  Overall Experience 
No reviews have been submitted for this location.

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