Operators were very helpful and friendly.David G.
Customer Reviews for U-Haul Moving & Storage of W Columbia
West Columbia, SC 29170
(I-26 & Us 1)
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
- Free towing inspection
- Propane pay at pump
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Stephanie P.
Rented a 9' cargo van and initial rental was fine, but the guy helping me had the wrong mileage and he wrote down the proper number on the paper and told me to just tell whoever I returned it to of the mistake and they would fix it. All good there. But when I returned it, the girl helping me, I believe it was Amber Mullins, just rolled her eyes at me saying it, failed to correct it, multiple times tried to have me just accept the extra mileage costs because, and I quote that she "would have to redo it in the system and it's only 4$". The nonsense of saying its too annoying to fix their own mistakes aside, the difference was 8 miles or 6.80$, which still isnt a lot but the sheer disregard to help a customer leader to that little amount of attention isnt great. She eventually gave me a 5$ credit, still not the actual correct amount, and when told that that was not correct, got very annoyed and stopped talking. Tossing my reciept towards me and offering me her own personal cash to cover the difference out of complete irritation to be doing her job. Absolutely the worst interaction I have ever had and will never visit that location and will absolutely never recommend it or uhaul to anyone ever again if thats the type of employee that works there.Nicholas H.
Brian is awesome. The best I have delt with at Uhaul.ADAM B.
If you don't have a right dolly, make sure to let the customer know before they arrive.William F.
Open for more hours.RONALD H.
Customer did not leave a comment.Melissa N.
Very friendly.TIFFANY D.
Customer did not leave a comment.OLIVIA T.
Your booking and reservations system apparently has glitches overallALFRED A. | Overall Experience
Easy process straight forward. Staff members helpful.Latasha S.
Customer did not leave a comment.Guy J.
Customer did not leave a comment.Ron B.
Customer did not leave a comment.Jim B.
Seemed unconcerned about the trailer leaking. But maybe he noted it somewhere.lee T.
Customer did not leave a comment.Tamela W.
Customer did not leave a comment.Zachary T.
The manager just needs to keep up what he is doing! Very polite, clean store, helpful, and friendly friendly! Pleasure doing business with this location!TalmadgeDaucie M.
Truck smelled. Put some air fresheners in them. Staff was friendly and store was clean and well-organized.Nicolr D.
Customer did not leave a comment.Samuel N.
The young man that assisted me at check out was very helpful & made my experience very smooth and pleasant.MAISHA G. | First Impressions
Customer did not leave a comment.Tabitha D. | Overall Experience
The manger have went over with love for me and thanks to all the employees. After loosing my mother renting a storage was made easy.EVELYN G. | Overall Experience
Nothing. Rental was easy.john L.
Check the pressures in the tires cuz the light was off for low pressure in the tireKim L.
Everything! My truck was full of ants it's filthy and the ants got in pall my stuff!!!Monica G.
Nothing to improve! Every process was so smooth.Sung M.
Fix the water leak in the cab of the truck I rentedBRIAN N.
Excellent serviceWilliam G.
the storage was wonderful experience employees was friendly and nice always greet you with a smile yes if I have to come back to the storage this will be the place I come back to thank you so muchFRANCIS V. | Overall Experience
Quick and Easy. No ProblemsMichael M.
Customer did not leave a comment.ROYCE W.
Customer did not leave a comment.Louis W.
This location didn't have all the equipment ordered, they sent us to another location to pick it up. The other location didn't have it either.Martha W.
This location was greatTONY B.
Customer did not leave a comment.SHANNON B. | Overall Experience
Easy pickup and deliver. Good price for trailer rental.Jerry M.
Super fast and easy drop off. Took only a few minutes (literally).TIMOTHY C.
Customer did not leave a comment.BENJAMIN T.
I have a younger face. I'm nearly 23, old enough to rent a Uhaul. The guy that checked me in/out still gave me the up and down before I even presented my ID. I understand his skepticism. He was doing his job. However, I could have done without the up and down glance upon arrival, and the condescending â€œdid you put gas back in the vehicleâ€ as I walked away. Otherwise, my experience was fine. I just would like to be treated as a paying customer like everyone else.Stephen M.
Very disappointed that a appliance hand truck I reserved ahead of time WAS NOT AVAILABLE! That sucked! Five star dropped to 3.Derrick S.
Customer did not leave a comment.Becky G. | Overall Experience
Customer did not leave a comment.Barry B.
Not being able to use my cash app card caused me to use extra gas travel to bank.EVELYN G. | First Impressions
Customer did not leave a comment.xiaonan m. | Overall Experience
Customer did not leave a comment.Kathy P.
Customer did not leave a comment.Daniel L.
Mr Myers does a great job running an efficient operation and handling multiple customers at busy times.Lindsey S.
Customer did not leave a comment.Douglas J.
Truck smelled awful, truck windows inside were very dirty, engine oil light kept coming on.Richard B.
Nothing that affected function, but there were a bunch of damage stickers on the driver's side.Richard S.
Customer did not leave a comment.Guy B.
Customer did not leave a comment.andre M.
Customer did not leave a comment.Taylor F.
The truck was broke roadside told me I would be issued a full refund. The general manager moved my furniture to another truck and when I returned it the arrogant from the first encounter representative said she only was switched to another truck that's it.Reserved a dolly that wasn't available.Tawanda M.
Customer did not leave a comment.Evan E.
Staff was very willing to help and took time with me to make my experience positive.james B.
Customer did not leave a comment.VIKTOR K.
The easiest drop off I have ever had with Uhaul. I was thoroughly pleased with this rental in total! Thank you so much!Gregory H.
Reservation line was HORRIBLE. Poor customer service poor patience poor on hold . Horrible calling that numberTACORA M.
Customer did not leave a comment.arthur Z.
Customer did not leave a comment.Nathan G.
Customer did not leave a comment.Cheston N.
Excellent service!Jeffrey R.
Customer did not leave a comment.Elvin G.
Every day I have a different rent rate. I did not go over my mileage yet I got no reimbursement. No one ever answered the phone hold times were ridiculousHeather M.
Customer service was great! Truck was clean. The only issue I had was there was a lot of play with handling the truck. It turned wildly like I had no control and seemed to drag while pressing the gas. It might need a little maintenance.Gelonya F.
Customer did not leave a comment.KRISHNA CHANDRA N.
This is the second time in a row that I have had a bad experience with u-haul. The truck I reserved was unavailable, we had to take a bigger truck which cost us more in gas and was a major inconvenience for us overall.Morgan P.
Customer did not leave a comment.Kenneth S.
Customer did not leave a comment.Kevin J.
Customer did not leave a comment.Ronnie M.
The lights on back of trailer were dim. We were stopped by fellow motorist who said he could not see turn signals or brake lights. We pulled over to check. They worked but were very hard to see. Staff was very helpful in hooking up trailer and getting us on road quickly.Amy P.
Staff was great, and location was very clean and organized.WILLIAM M.
Customer did not leave a comment.Mike E.
Customer did not leave a comment.duane R.
I was very disappoint with U-Haul as a company they sent me to three different location they kept telling different stories, kept me on the phone talking to different people. They told me about 24 seven access they sent me to the first one and they didn't have a truck and then they sent me to second that was closed. just confusing and they had me running around all day. Then they told me to call for a discount when I called I kept getting shipped to different people no one knew what they were doing.James M.
Not change their drop off location and then charge them extra.Michael K.
Customer did not leave a comment.Dianne C.
Customer did not leave a comment.Angela C.
Customer did not leave a comment.ROBERT S.
Customer did not leave a comment.Jamie S.
Friendly guysâ€¦had to push back reservation twice and no problem.MATTHEW W W.
Customer did not leave a comment.BENJAMIN T.
Customer did not leave a comment.NATALIE P.
Customer did not leave a comment.GLENN R.
Customer did not leave a comment.Eric S.
I had a hard time finding the lock box and I'm still not even sure that I found the right area. When I called support there was a 40 minute wait time. I'm not going to wait in a parking lot for 40 minutes. There was no orange box as the website indicated.KENNETH D.
Customer did not leave a comment.Marvin R.
Customer did not leave a comment.Chad E.
just keep up the great work, i was very well pleased with my interaction.Leroi J.
Customer did not leave a comment.Richard P.
Thank you U-HaulCarlos R. | Overall Experience
I had this truck for my full hours when I picked it up I was told I had have it back by five. Had a 9:30 pick up but you all wouldn't take my cash app card so didn't leave until 10:30. Truck lift door is jam cannot push all the way up or come down. Ha to move only one load became had to get someone to stand keep from my things coming out. This truck have been reported twice before this time of same problems. Yes I'm upset for the totally services I got. The manger was very nice said work orders are in but out of his hand. I lost my time paying helpers to help me move a waste of my time were lost. Due to this matter I'm requesting a free reenter to accommodate me with my belongs. Thank you for this matter.EVELYN G.
Service was excellent. The service representatives were all very polite and professional. I didn’t have not one problem . I had a storage unit for five years I’ve never had any problems. I just really appreciate your professionalism and your respect and you treat people like they are people not just a number the service is excellent no changes needed thank you. I will highly recommend you all.Veronica B. | Overall Experience
Customer did not leave a comment.GARY F.
Customer did not leave a comment.Eugene R.
Customer did not leave a comment.Barbara Q.
Not a thing! Richard did not have a trailer for us so.......he called Michael at another location and found us one. Hew reserved the trailer for us at his location without a hitch. Michael changed our reservation to an earlier time without a hitch. When we arrived the next morning he was very pleasant & in a jovial mood. He was very professional along with his happy mood. He explained everything to us and sent us on our way. I must say both locations need to teach other businesses how to treat their customers because it certainly was a pleasure! Please share with them our most sincere THANK YOU!Portia R.
However, the people at this location are great. It seems that every time I go in there and try to check out. There is a fraud alert on my account. It will allow them to rent to me. But it is very disheartening. And troublesome.....Please remove itJayne E.
Great customer service! Very kind and helpful!FRANCES M.
I asked for a one way vehicle and they messed up my reservation. So I have to bring the truck all the way back to where we got it which cost me extra miles and gas. Was very unhappy about it and I called the store and asked if they could fix the reservation and was told he would call me back never called back so my family just decided to take it back. Charged for a one way and didn't get a one way. Probably won't use uhaul again.raieshia M.
Customer did not leave a comment.Larry W. | First Impressions
PROFESSIONAL! PATIENCE! EASY, QUICK & Efficient!QuinTell G. | First Impressions
Wonderful experience!David H.
Customer did not leave a comment.Randy D.
This location is always helpful. While it makes sense that the return was at 10a.m. since I picked the truck up at 10 a.m. ,I did not notice a return time and planned to take it back after work around 6 p.m. It was frustrating to get another charge on my account because of this.Sommer G.
Customer did not leave a comment.David B.
Pickup sucksCHRISTOPHER L.
Worst storage I’ve ever rented. They have ROACHES BAD! I was forced to throw away my couch set, dishes, 2 Refrigerators and other things! My new apartment has Roaches now and iv been depressed about this whole situation. Please DONT RENT STORAGE FROM THIS FACILITYJacqueline Z. | Overall Experience
Have employees that are willing to assist customers. 2 people working and the guy had a customer already, she told me i had to wait. Maybe she wasn't qualified to do the job but i had to wait an extra 20 minutes. She just sat there, talking about her personal life. I'm sorry for her but sometimes people are in a hurry. Not a good day for Uhaul in my eyes.Charles M.
Customer did not leave a comment.LAURAK S.
N/A's are due to after hours drop off.WILLARD D.
Amber is helpful everytime I visit the Augusta Rd store. She is amazing is an understatementFATIMA B. | First Impressions
I rented my 2nd unit in advance. Upon arrival the unit I was given was much smaller then what I had actually rented. Sam was no help at all and ignored me. I would NEVER RECOMMEND Uhaul for anything!!!!!!!!!!!!!!!!!!!!Suzy W. | Overall Experience
Customer did not leave a comment.RANDALL C. | First Impressions
Customer did not leave a comment.Olivia E. | First Impressions
Great friendly service..!JAMIE B. | First Impressions
When a storage unit is rented the staff needs to come remove the uhaul lock right then. We had toncome back and ask them to remove it.Michelle R. | First Impressions
The staff present at the location was always very friendly however every time there was something wrong I was always told the manager needed to be call and that the manager would call me to follow up and rectify the situation and that never happened! I was charged for something I was told the manager would fix and update because of an inconvenience on their behalf when I initially attempted to move in. Seems like a manager needs to be present during all operational hours to avoid situations like this or train the workers properly! The inside of the unit was not ideal. The ceiling was dirty and caving in with some holes in it and there couldn’t have been any pest control because I had to take my own bug spray frequently. Moved out a week after I made my monthly payment and was told I wouldn’t be prorated for the 3 weeks that I won’t be in or no longer have access to the storage unit.Tinesha H. | Overall Experience
We got to the storage unit almost at closing after packing and traveling all day. I apologized for coming so close to their close time and the gentleman there was so nice and said it was no problem. He was very pleasant and helped us get our unit quickly!Michelle R. | First Impressions
I resolved my reason for calling no need for call back. Thank You.Archie A. | First Impressions
Customer did not leave a comment.Smith R. | First Impressions
Sam is great. Patient friendly kindKimball M. | Overall Experience
Customer did not leave a comment.rodrigo m. | Overall Experience
Customer did not leave a comment.kendra j. | Overall Experience
Customer did not leave a comment.WILBERT G. | Overall Experience
Poor management. Will not correspond with customers. Very rude. Employees have no knowledge of anything that's going on nor any training. Terribledebra T. | Overall Experience
Customer did not leave a comment.Kyle O. | First Impressions
Customer did not leave a comment.CONNIE C. | Overall Experience
Great experience. I plan to use again, if needed.WILLIAM H. | Overall Experience
Very nice and helpful with my move in and move outJason B. | Overall Experience
GreatVertell C. | Overall Experience
Matthew was awesome. Helped in a pinch. Need to work on online reservations for storage. Told me I had a unit reserved but when I got to location they had none available!! Even had a reservation confirmation numberBrady D. | First Impressions
Super LOVE the free month of storage with the one way trailer. Also, hit a snag in my travels as my mother ended up in the hospital while moving from SD to SC. Staff both in person and on line were SO SUPER helpful with the changes I needed to make. My only complaint is being charged for the month of storage that should have been free. I will be getting to the unit tomorrow to discuss it. :)Sommer G. | First Impressions
All good! Thanks.DONNA M. | Overall Experience
Customer did not leave a comment.Unish O. | Overall Experience
Customer did not leave a comment.Debra G. | Overall Experience
Poor costumer service, rude and lazy staffYohana B. | Overall Experience
Customer did not leave a comment.Kyle B. | Overall Experience
Customer did not leave a comment.MAC M. | First Impressions
Customer did not leave a comment.Kyle B. | First Impressions
The staff was friendly. Only issue was with the online reservation. Seems they double booked and the truck I reserved was not available, but the staff assisted me and resolved the issueEbony C. | First Impressions
Customer did not leave a comment.Debra G. | First Impressions
Customer did not leave a comment.Wayne G. | Overall Experience
Customer did not leave a comment.Tarus C. | First Impressions
Customer did not leave a comment.Stephen M. | First Impressions
Customer did not leave a comment.Jennifer S. | First Impressions
Customer did not leave a comment.Lori S. | Overall Experience
We were harassed every month we had it .and when i emptied it i told them.they called everyday for 2 weeks .until i told them if they called snd harassed us again i will file a complaintJames B. | Overall Experience
PROPERTY manager and very helpful and generous..sylvester y. | Overall Experience
No lighting on the facility or inside the units so its impossible to see inside after dark. Staff was always friendly and helpful. I was located at the WEST Columbia site in SC of Orchard. This site had a .problem with bookkeeping. One time they accidentally got the locks switch on my storage so they had to issue me a new lock because they didnt know which key belong to my storage, I paid my storage off August 2019 and removed all my items out of this storage unit into my new resident. Almost a year later July of 2020 they contact me saying they about to sell my unit. I explain to them I moved my items out in August 2019. They state its items within the unit and because they found a letter with my name on it, the items must belong to me. I explained that when I cleaned my stuff out it did become dark. I may have accidentally left a paper or two because it was dark but my items was removed August 2019. How could I have a storage there for an entire year and it never got sold, I never got a letter or a call until July 2020, That it was an error.MELISA Y. | Overall Experience
My stuff was there for 2 weeks and my unit got broken into and they ramsacked the entire unit. Nothing was really left. They didnt seem to concerned with it. And did nothing to help.KANDACE W. | Overall Experience
Customer did not leave a comment.rosalyn j. | First Impressions
The staff was very friendly and helpful but our units got broken into early on and we had a lot of our things stolen and damaged. No on called for let us know - we found out when we came to get something.Michelle M. | Overall Experience
Porch Lance was very pleasant and helpful.Jennifer R. | First Impressions
Great service!Wayne P. | Overall Experience
The staff were ALL friendly, courteous and professional. I will use U-Haul again based on this experience. 👏👏👏👏👏chuck m. | Overall Experience
Excellent staff.Wayne P. | First Impressions
Wade was very helpful and professional.Ben O. | First Impressions
everyone did a great job thank sRay C. | Overall Experience
Went to open my storage my locks was changed .. someone been in my stuff my shoes are missing my pictures were are broken worst experience ever..Latasha B. | Overall Experience
Customer did not leave a comment.Carl C. | Overall Experience
Haley Huffman is the best super managerkevin b. | Overall Experience
Customer did not leave a comment.Kimberly B. | Overall Experience
Some of the old units need to be upgraded. The one i had the plastic is hanging down and all you all do is keep putting tape on it. Some people have very nice things and the rent is not cheap.Evelyn G. | Overall Experience
Storage unit broken into and they never contacted us. We called them and they said" Oh, we had a several break ins we were going to call you". Only had our stuff there for 3 days.Adam A. | Overall Experience
Very helpful manager - went out of her way to accommodate us !! Very very happy !Michelle M. | First Impressions
Haley Huffman was great as was the other lady who helped me. the lock mechanism was broken but the fixed it and helped me out tremendously. U haul's phone system/help is terrible but the people you meet in teh store are greatkevin b. | First Impressions
Customer did not leave a comment.Sandra T. | Overall Experience
My storage unit 2055 was broken into and the only way I found out about it was when I was called by the police a week later! I am appalled by the lack of customer service practices regarding contacting customers when they are broken into. I have had my 2 units for atleast 4 years and was so upset that I moved all my stuff to a different location. I will never use this company again!!!Mildred B. | Overall Experience
When trying to pick up truck in West Columbia, the man at counter was trying to help 3 people at same time and talking on phone all of which resulted in over a hour wait to get keys! I had movers on the clock. We could have got out faster if waited on 1 at a time and waited on in order we came inDeborah G. | Overall Experience
Staff was great! The move in special was amazing.Rebecca N. | Overall Experience
There was rat poop and urine on my stuff I talked to the manager and he took pictures and was suppose to get back to me but never did and also my stuff got wet through the front and he did nothing about it I’m really upset about all of this I’ve used the facility before and never had a issue until this timeTracy D. | Overall Experience
Great teamMycah W. | Overall Experience
Special thanks to the manager Mr. Q . who is a very nice person. He is always helpful. His staff also have good custom services. Thanks!Evelyn G. | Overall Experience
I could not have had a better experience anywhere than I did with U-Haul Moving & Storage of W Columbia. It is wonderful to be able to have a storage unit at the drop-off. The manager was wonderful.Debora S. | First Impressions
My unit was vandalized and over 2 grand of property was stolen all because uhaul didn't think having properly secured side gates was necessary just because they had a front gate. No cameras on units.Janice D. | Overall Experience
We appreciate your taking care of the place. We sure do miss Bro. Vernon.Ray C. | Overall Experience
It was clean, service was timely & friendly & we were given all we needed. TYMelissa R. | First Impressions
This location has some really excellent and helpful staff. Quentin was outstanding.LYNDA T. | Overall Experience
I cannot begin to emphasize how helpful, courteous and professional the manager, Quiintin, was during my experience here. Hie and his team get “A+” from this retired teacher for the help I was given!Jessie L. | Overall Experience
I had $600 worth of property stolen from my locked storage unit. I am crestfallen. I filed a police report and U-Haul report.Stephen P. | Overall Experience
ThanksSHAWN C. | Overall Experience
5 STAR SERVICE ALL THE TIME. I GO NOWHERE ELSECarl C. | First Impressions
Manager, Quintin, is the most amazing, helpful & courteous employee I could have ever hoped to meet & have help me along with his two employees there on Thursday June 20th.Jessie L. | First Impressions
I've ALWAYS had EXCELLENT customer service at this Uhaul facility!! Quinton (fantastic!) has helped me a lot, and everyone we worked with on Tues. 6/11 was great as well! Super attentive & helpful!!!!Erin B. | Overall Experience
Excellent service and staff. Clean. Thank you for making my move easy.Theatus C. | First Impressions
The people are very professional and nice. Do their job very well. Always willing to go the extra mile to help out. The equipment is very good and modern. I had a very good experience.charles d. | First Impressions
Held our storage unit for years. Every time we visited the staff was great.MARK B. | Overall Experience
Never had any issues with the unit or staff at any point. Nothing negative to say.WILLIAM R R. | Overall Experience
The storage Facility was clean and well kept but the staff was rude and did not care that they had made a mistake and even after being told about it they did not correct itPatricia P. | Overall Experience