Customer Reviews for U-Haul Moving & Storage of W Columbia

3,754 reviews

400 Orchard Dr   West Columbia, SC 29170
(I-26 & Us 1)

(803) 796-3724

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 11/25/2021: 7:00 am - 3:00 pm

Services at this Location:

Contact Us

(803) 796-3724

400 Orchard Dr
West Columbia, SC 29170
(I-26 & Us 1)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 11/25/2021: 7:00 am - 3:00 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
2.0

had to keep going back SEVERAL times jst to be told they either didnt have the hitch in to do the job or there was nobody to install the hitch. I could have gotten a call to tell me this and not wait till i showed up each time. Once hitch was installed, it appears to be professionally done.

Charles B. 
Rating:
1.0

I never got my trailer hitch and was charged for it!!!!…..

russell J. 
Rating:
4.0

Customer did not leave a comment.

JOSEPH M. 
Rating:
2.0

Very very slow customer service. I waited inside the office for 20+ minutes. Not an employee in sight.

BRIAN O. 
Rating:
5.0

Store was very clean.

MAURICE L. 
Rating:
1.0

Booked online several days prior. Truck and additional equipment was not ready when I arrived. The computer system " was frozen" and I was delayed with the finalization of the rental. Was told the truck must be back by 8am on Sunday, yet the facility did not open until 9am and there were no directions for after hours drop. Seems light a fly by night opeation.

MICHEAL H. 
Rating:
5.0

However I thought I'd was way over priced

KRISTINE R. 
Rating:
4.0

When you are busy there need to be 2 ppl at the counter I booked my truck online and still had to wait and because they were so busy he didn't check to make sure that the key to lock on back door was on the ring had to go back and get it and they were very busy and I had to wait for more than 15 minutes and this prolonged me to start moving

TIMOTHY G. 
Rating:
5.0

Very understanding person at customer services. I enjoy doing business with you all. No complaints from me

CORNELL R. 
Rating:
3.0

Customer did not leave a comment.

miranda B. 
Rating:
3.0

Make sure the tire's Don't have nails/screw's, in it and the costumer doesn't have to keep air in the tires every day, also makes sure it doesn't need a oil change/tune up because the truck I had the passenger back tire constantly need air put in it and the service engine change oil words stayed up. Also Make sure the horn, relay's, don't constantly make noise going down the road, parked, ect.

Joy C. 
Rating:
4.0

I don't see anything wrong with the service that I received. All I can say is Thank you to uhaul

DARLENE P. 
Rating:
5.0

Customer did not leave a comment.

DAVID W. 
Rating:
5.0

When I rented this trailer, it was for a different location. I was sent a text message confirming my rental the day before but I didn't see in the text that the pickup location had been changed. It would have been nice if someone had given me a courtesy call tell me about this change.

JOSEPH B. 
Rating:
5.0

Excellent service. Thank you very much.

Yvonne S. 
Rating:
4.0

check out was qutxk and easy

JAY B. 
Rating:
5.0

Counter guy was excellent! even though he was there by himself he with lots of customers he didn't get rattled, very professional, helpful and friendly.

MICHAEL B. 
Rating:
5.0

very friendly

benjamin J. 
Rating:
5.0

Customer did not leave a comment.

ROBERTO A. 
Rating:
5.0

Absolutely amazing service from this location

ERIC S. 
Rating:
5.0

Customer did not leave a comment.

LINDA J. 
Rating:
4.0

Customer did not leave a comment.

WILBERT G.  |  Overall Experience 
Rating:
1.0

Poor management. Will not correspond with customers. Very rude. Employees have no knowledge of anything that's going on nor any training. Terrible

debra T.  |  Overall Experience 
Rating:
1.0

I did not like the after hours drop off is . Nobody gives you that information , customer service is nice but their needs to be a better policy

KOSANDRA M. 
Rating:
5.0

Customer did not leave a comment.

SANDRA J. 
Rating:
1.0

I wanted to rent a van but none were available so I rented a pick-up instead. However, when I went outside I could see it was about to rain so I returned inside and told the clerk, Amber that I really needed a van. She then proceeded to find a van at another UHaul location and made me a reservation all while assuring me I would not be charged for the pick-up. The manager, Mr. Wade was not available but Amber said she would handle the change with him later. Indeed I later received a voicemail from Amber saying that any charges to my credit card would be refunded and that I didn't need to worry about it. However, a few weeks later and still Mr. Wade refuses to refund my charges and even admits that his clerk should not have told me I would not be charged. That is not my fault. Amber went above and beyond to help me and to satisfy my need for a van however the manager does not keep the words of his company. He should honor the promises made by his employee and provide proper training so she doesn't make this promise in the future. Therefore I will not use this location in the future and cannot recommend it for anyone.

HARVEY M. 
Rating:
3.0

Besides a broken mirror the vehicle was fine. However, pickups after 7pm when the store closes are terrible, the picture showing where to retrieve the keys is not correct, customer service line is absolutely terrible they dont help at all, called twice and after i asked for help they put me on hold and then hang up. As for my reservation price, i stated in my return i NEVER RECEIVED THE PADS, so a refund must be given, the price for those still show up in my final payment and i have been charged for them.

Fernando A. 
Rating:
5.0

Customer did not leave a comment.

John C. 
Rating:
5.0

Customer did not leave a comment.

THEODORE C. 
Rating:
1.0

Customer did not leave a comment.

Kyle O.  |  First Impressions 
Rating:
4.0

When l walk in it took at lease 5 minutes 5 for him to come down that's after calling them. When checking me out he was checking another guy out the same time. And when l ask l want the truck for one way he told me they don't rent one way. I said never heard of that. So it's going to cost me twice as much. He said yep. I was asking others have they ever herd that. They said no. My trip was 1 hour. I was on the phone with them the hold time on hold. They never came to the phone.

DOUGLAS H. 
Rating:
5.0

Customer did not leave a comment.

TERRY D. 
Rating:
5.0

thank you

Michael W. 
Rating:
5.0

Customer did not leave a comment.

Scott N. 
Rating:
5.0

Customer did not leave a comment.

Debbie S. 
Rating:
5.0

They were about closed but checked in the trailer with a friendly smile both employees were extremely friendly and nice

Dominic B. 
Rating:
4.0

Customer did not leave a comment.

ANTHONY P. 
Rating:
1.0

Customer did not leave a comment.

Steven B. 
Rating:
4.0

Customer did not leave a comment.

Jeff Paul B. 
Rating:
5.0

Customer did not leave a comment.

coy B. 
Rating:
5.0

Customer did not leave a comment.

Joshua D. 
Rating:
4.0

Customer did not leave a comment.

NATASHA H. 
Rating:
2.0

The lady that was trying to assist me assigned the wrong size storage unit as well as a unit that was about 2 feet off the ground even after I explained to her what I was storing (riding lawn mower), therefore we had to go back in and re-do all paperwork again which resulted in another size unit that wasn't cleaned out and being charged more. I was told I would receive a phone call the following week for a discount due to everything I had to go through because they couldn't figure out the discount code in the system at the moment, however as of yet, no call from establishment..

GERALD S. 
Rating:
4.0

Customer did not leave a comment.

TIMOTHY E. 
Rating:
4.0

Need to be more customer services answering the phone and a quicker check out system

EVELYN G. 
Rating:
5.0

Sam was awesome at the west Columbia Agusta hwy location. Exceptional customer service.

ANDRE S. 
Rating:
5.0

That person that check me in was an outstanding person and Apologize for my bad experience

julio R. 
Rating:
4.0

The employees were awesome, but no matter what they did, the truck wouldn't rent to me for $29. I ended up paying $89 plus mileage, for a $29 plus mileage truck. I was in a bind and needed it, but I think next time I'll find any other means to accomplish my goal.

KATHERINE V. 
Rating:
5.0

Super friendly & efficient!

Laura H. 
Rating:
4.0

The attendant/desk person was not paying attention when I returned and I had to go inside and alert her that I was returning my truck rental.

AMY H. 
Rating:
5.0

Excellent staff - would highly recommend!

ANGELA A. 
Rating:
1.0

Close your door poor service don't no how to run business need help

CAROLYN D. 
Rating:
5.0

They we great. The man that worked on my car did a great job and very professional. Thanks so much

ken M. 
Rating:
5.0

Customer did not leave a comment.

CONNIE C.  |  Overall Experience 
Rating:
1.0

A'klah was VERY RUDE. When I order a truck 3 weeks ahead of time I expect to come in and get the truck. She said she had none available. Her coworker stepped in and got us a truck. She argued with me and was the worst example is customer service.

LAURA C. 
Rating:
5.0

Customer did not leave a comment.

Ashia C. 
Rating:
1.0

Customer did not leave a comment.

DESTINY R. 
Rating:
2.0

These trucks need to be maintained better than they. I've been in a blown tire,taped up window and no air conditioning in the last two months. Nothing but I'm so sorry and then something happens again. Trucks are cheap, but sometimes it's good to have customers who really like the service.

Kathy B. 
Rating:
5.0

Customer did not leave a comment.

KENNETH S. 
Rating:
5.0

High regards and kudos fir the gentlemen who serviced me and other clients so patiently. I was amazed seeing his performance and no other employees working to assist! Please give this man a huge raise!!!

DARRYL H. 
Rating:
5.0

Great experience. I plan to use again, if needed.

WILLIAM H.  |  Overall Experience 
Rating:
5.0

Very impressed with this location and the gentleman that worked there. Very smooth drop off!

MEGAN W. 
Rating:
4.0

Very nice and helpful with my move in and move out

Jason B.  |  Overall Experience 
Rating:
5.0

Great

Vertell C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Curtis G. 
Rating:
5.0

Customer did not leave a comment.

BRENDA F. 
Rating:
5.0

Less waiting time would be great. Thanks 🙂

LARONDA B. 
Rating:
4.0

Customer did not leave a comment.

Kenneth L. 
Rating:
5.0

Very friendly and polite.

Scott S. 
Rating:
3.0

Box came 25 days late and refund is under review. The call center is worthless. On hold 30 plus minutes each time, and representatives had no idea where my box was when I called and actually said that to me. Had a Van Gogh replica water damaged and broken frame. I am still going through inventory to see if anything else is damaged or broken. I would not recommend this service to anyone.

Brock B. 
Rating:
5.0

Customer did not leave a comment.

LUIS E. 
Rating:
5.0

Matthew was awesome. Helped in a pinch. Need to work on online reservations for storage. Told me I had a unit reserved but when I got to location they had none available!! Even had a reservation confirmation number

Brady D.  |  First Impressions 
Rating:
5.0

Matthew was awesome in helping with our needs!

BETHANY D. 
Rating:
5.0

Customer did not leave a comment.

KIMBERLY R. 
Rating:
5.0

It was an easy drop off & attendant was courteous & helpful!

SEAN T. 
Rating:
1.0

Customer did not leave a comment.

ROBIN M. 
Rating:
5.0

Customer did not leave a comment.

SALATHIA M. 
Rating:
3.0

You can't. You have lost a customer.

WAYNE Y. 
Rating:
5.0

Customer did not leave a comment.

Latisha K. 
Rating:
3.0

Customer service was below average. I seem to have inconvenienced the employee who handled my transaction. She grunted and said this is going to be freaking long day and then proceeded to just conduct the transaction with no real customer service. They also did not inform me that the gas gauge doesn't work in the vehicle so I never knew how much gas was actually in it. However it was the only one that size. The return was just as bad. “ leave the key in the drop box…” there is not drop box.

Megan H. 
Rating:
5.0

Super LOVE the free month of storage with the one way trailer. Also, hit a snag in my travels as my mother ended up in the hospital while moving from SD to SC. Staff both in person and on line were SO SUPER helpful with the changes I needed to make. My only complaint is being charged for the month of storage that should have been free. I will be getting to the unit tomorrow to discuss it. :)

Sommer G.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

TIFFANY F. 
Rating:
5.0

Customer did not leave a comment.

Sommer G. 
Rating:
1.0

Would not recommend to the next customer. 1. Booked online weeks in advance. The day I dropped off my car, I got a call from the installer as I arrived at the UHAUL location. He said he wasn't there and wasn't working that day despite the fact that I made the appointment well in advance. The manager at the location said he would be able to do the hitch installation himself since I was already there. A few hours later the manager calls to say they actually don't have the needed parts and we'd have to reschedule. 2. On the rescheduled date, the hitch installer said it would be 2 hours. I call to check in about 2.5 hours later and he hadn't even started on my car. 3. Parts purchased (hitch ball) were not provided or installed.

Amber K. 
Rating:
5.0

All good! Thanks.

DONNA M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Robert F. 
Rating:
5.0

Customer did not leave a comment.

William E. 
Rating:
4.0

I had a terrible experience with my rental. First one I booked was at a closed location in a very sketchy location - I spent a half hour on the phone and waiting to locate another truck and reserved one from this location who cancelled it as they had no trucks. The woman in customer service at this location was great dealing w many angry customers who were sent to her location and they didn't have vehicles. How can you make a reservation and not get a vehicle!? How can they 800 number give me a location and reservation at a closed deserted location? I had planned to Uber there and rented a car at the last minute. Horrible horrible customer service on the 800 number to allow that to happen I will not book w uhaul again as I have no trust in the company any longer

Kathleen M. 
Rating:
3.0

My GPS directions took me to 240 Orchard Dr. instead of 400 Orchard Dr. I know this is not your fault but I almost got myself jackknifed in the place I had parked when I try to back up at the wrong location . This location is on a dead-end street and it's not easy to find. There was only one staff person working when I came to drop the trailer off and she was trying very hard to stay ahead of things and it was very unfair for her to have to be working so hard. She tried to do the absolute best that she could and she did but it was really too much to ask considering how busy that location was at that time.

Shari S. 
Rating:
5.0

Customer did not leave a comment.

LEONIDAS S. 
Rating:
2.0

I had my trailer lights electrical connection hooked up on Wednesday. It does not work. I would like someone to call me from the Orchard Dr store as soon as possible. Thank you, George Rossi 803-238-4482

George R. 
Rating:
5.0

Customer did not leave a comment.

Salvador V. 
Rating:
3.0

The uhaul had a bad tire…I had to slam close the back to make sure it would stay closed

BRIA N. 
Rating:
3.0

Customer did not leave a comment.

Jerome B. 
Rating:
5.0

Customer did not leave a comment.

ALYSSA C. 
Rating:
1.0

When a reservation is made, honor it… had me wait 2 hours when my reservation was at 7am because you switch it to a hard check in and I selected mobile. No one calls and I had to pay movers for 2 hours for nothing…will not use Uhaul again

DENISE W. 
Rating:
5.0

Customer did not leave a comment.

Willie P. 
Rating:
3.0

They did not provide us with the dolly we reserved

Joshua W. 
Rating:
5.0

Great customer service!

Daniel B. 
Rating:
4.0

Customer did not leave a comment.

Samuel R. 
Rating:
2.0

My reservation was moved to another location and I was not informed in any way. When I got to the new location, I had to wait about an hour to get the truck. This put me behind time wise. This location is always under staffed on Saturday mornings.

AMY R. 
Rating:
5.0

Customer did not leave a comment.

Unish O.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

TAWONNA J. 
Rating:
5.0

Don't know

MICHAEL B. 
Rating:
5.0

Customer did not leave a comment.

Debra G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Beonka R. 
Rating:
1.0

Went to pick up a reservation I had online, the van wasn't ready. I was told that the van I had reserved was out of break fluid and was sent to another location. This location didn't even have a van. He decided to give me brake fluid and told me take it to the location i was at before. I want a refund. The manager said it would be free of charge?!??!

ROBERT B. 
Rating:
4.0

Everything went well.

Eric N. 
Rating:
5.0

Again, seamless process. Would definitely rent again.

ASHLEE K. 
Rating:
5.0

Customer did not leave a comment.

Angela A. 
Rating:
1.0

Poor costumer service, rude and lazy staff

Yohana B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DALE F. 
Rating:
5.0

We had a great experience with the Share Ride. It was quick and easy with no problems and saved us a lot of time. I would definitely tell people to choose this method for the convenience.

Bryan N. 
Rating:
5.0

Customer did not leave a comment.

Kyle B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MAC M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kyle B.  |  First Impressions 
Rating:
5.0

The staff was friendly. Only issue was with the online reservation. Seems they double booked and the truck I reserved was not available, but the staff assisted me and resolved the issue

Ebony C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Debra G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Wayne G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tarus C.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Stephen M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jennifer S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lori S.  |  Overall Experience 
Rating:
5.0

Great service and easy process.

magaly w.  |  Reservation 
No reviews have been submitted for this location.

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