Customer Reviews for U-Haul Moving & Storage of W Greenville

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of W Greenville

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Adam C. on

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Mitchell O. on

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I didn't get my money back. I put down 105 for it and they said it would only be 80 but I didntbget the money back

THOMAS R. on

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Jim B. on

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Customers were standing in line waiting with only one person working the desk. I finally asked if there was another place to check in a return. After asking he said, if the rental was prepaid by credit card, I could just leave the key in the truck and go. Would have been nice to know this earlier versus having to ask after standing in line 15 minutes.

EDITH S. on

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I stood in line for over an 1 hour. If I didn’t need that van I would have left! It was absolutely horrible! One person was working the front counter. I will go to Home Depot next time. I got there at 1:45 because I was supposed to pick up my van at 2:00. It was 3:00 when I left! It got me off schedule. I was not pleased at all with my service at uhaul!

Stacy G. on

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frank S. on

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The staff was very professional. Friendly and courteous

Danny S. on

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Robert C. on

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Have a place for customers to wait! Just a small area with a table and few chairs, and perhaps coffee...

Susan W. on

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Did very well very helpful that's the big thing navagating keep up good work.

John K. on

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Amanda A. on

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Tim T. on

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Keanna P. on

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Robert M. on

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Keep up the great work.

Steven B. on

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The people that rents the trucks out should double check gas. Before trucks leave the lot the gas was put back at the where it was when I picked up the truck.

Timothy S. on

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Friendly staff at this location

Gregory W F. on

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DARLENE T. on

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Patrick M. on

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Go to Penske unless you're ok with constant server issues and long wait times because uhaul cant figure out a way to streamline their rental process. Why is it about half the time I rent from you guys your server is down or working like it's on a 56k modem? Done with Uhaul forever.

Mitchell H. on

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Jeff K. on

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Jason R. on

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My u haul trucks alignment was so off, that I felt very unsafe because the only way to actually go straight was to have the wheel at a 45 degree angle. Then, I Had to wait 20 minutes for someone to come to the register when I went to return my u haul. I told him that I accidentally overfilled the tank and was wondering if there was some form of reimbursement for overfilling it with fuel and he just laughed and said no. Not a very helpful store

Mark W. on

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Other than the moving process excellent U Haul experience.

Mark P. on

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Kevin M. on

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Very Helpful staff!

Barry H. on

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kevin H. on

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Alla R. on

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Pame H. on

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KENNETH P. on

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Lorenzo S. on

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Not a good place to go if your not white , very racist business

CLIFF Z. on

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James S. on

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Daniel S. on

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Mike C. on

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Wonderful staff. Very helpful. Did get stuck inside the gate for the longest time (prior storm). No way to reach the front desk, so I almost had to jump the fence. Intercom not working.

ROOSEVELT W. on

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Good size

paul v. on

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Pleasant experience, clean retail and service area. Excellent customer service/

Don B. on

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Betty I. on

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Overall the experience was ok just alot of gossip between the workers about other customers in front of a customers..WOW what happend to having some Confidentiality, its just not good for busines.

Stephen M. on

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Very helpful, polite,professional and efficient staff. The customer service is impeccable.

renae s. on

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Every thing was great

Consander s. on

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Very helpful

William W. on

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Worked with me on a difficult situation. Good location, helpful friendly stafff, I will use them again and recommend to friends.

briana s. on

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Both manager and assistant manager have a very nasty attitude. No one ever answers the phone. I even called while in the store and it was completely empty and still no answer.UNFRIENDLY SERVICE!!!

juanita m. on

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Thanks to you.

deanna j. on

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Jeff & his whole crew are superb!!! Your customer service is #1. Many business & companies could take some tips from you & your whole crew. Thank you for being amazing!

MARY P. on

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Good service

richard p. on

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Very good transaction

JOHN D. on

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Always enjoy doing business with U-Haul M&S of West Greenville They are the "Good Guys" in the white hats.

Bonita F. on

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It was not the facility but the mess up of our pods. The associates fixed the issue but stress was added to what should have been a simple shipment

neal r. on

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The manager was really nice, welcoming, and helpful with all our questions.

cathy c. on

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the owner was a bit condescending. this was our first time renting and he expected us to know everything and at first was a bit rude

Derick P. on

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When they physically moved units around, ours was facing away from the main area, & it took weeks for a fence to be installed. Then a low fence with no top wires and no cameras installed. NOT SECURE.

RODNEY K. on

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Great experience.