Customer Reviews for U-Haul Moving & Storage of W Greenville

Rating:

5.0

The young man that help with my rental was very friendly walk me through everything I will rent from this location again

Rating:

3.0

Speed up your computers. The whole time I was in there there at least 5 people in line waiting. It took me 40 mins to rent an auto transport that I had reserved. The young lady was great and very friendly but her computer kept losing my order and then on top of it all my card was charged 2 times before I left there that morning.

Rating:

5.0

Reuben (The Owner) took excellent care of me and made the entire process easy!

Rating:

5.0

I have rented from U-Haul many times and this office was the best experience I have ever had.

Rating:

5.0

When your going to do a system "Upgrade" always make sure that you can revert to the previous operational system, in case the "upgrade" crashes.

Rating:

5.0

This was a pleasant experience. I will be back the next time I need any U-Haul rentals. Professional and courteous. Thanks and have a good day! Larry W. Ivins

Rating:

5.0

U-Haul Corporate changed pickup locations for my reservation without advising me. Local Dealer was great.

Rating:

5.0

The customer service was above and beyond!!! They are friendly , kind, very helpful, they MAKE YOU WANT TO RENT AGAIN!

Rating:

5.0

The people were great AAAAA+

Rating:

5.0

Please rent all of your vehicles, starting with a full tank of gas. This would make it so much easier for customers to return it with the same fuel level.

Rating:

5.0

The service person was wonderful.

Rating:

5.0

Nothing everything was right on

Rating:

5.0

The computer system might need to be refined. Not the user but the system. There was difficulty printing my contract and difficulty sending my contract be email. The customer service person, April, was outstanding, though. She solved the problem. The equipment was clean. Everything was very efficient after check in

Rating:

5.0

Ruben was friendly and very helpful. Uhaul changed my pickup location without notifying me which was quite frustrating. Ruben was gracious and accommodating.

Rating:

5.0

Keep up the Good Work

Rating:

5.0

No improvement needed.

Rating:

5.0

Thank you, Ruben and Ty for taking care of my wiring harness problem. You guys were friendly, professional and caring towards helping me with my experience. I would highly recommend your location to others.

Rating:

1.0

No customer service skills

Rating:

5.0

Great location with great customer service and fast and easy pickup and drop off

Rating:

5.0

Picking up and dropping off the truck was fast and easy. The staff was very friendly and helpful

Rating:

5.0

The customer before me return the truck late and made my appointment late.

Rating:

2.0

Avía una muchacha llamada abril y un muchacho mexicano ambos quisieron llamarme la policía solo por que me pase 1 hora mas de la hora que tenía que devolver el camión la verdad soy un gran cliente rentó asta 4 veces al día y todos los Días y asta hoy en ese local me salen con querer llamarme la policía me an decepciónado ambos trabajadores 😥😩😮‍💨😡

Rating:

1.0

When I got home and looked at the hitch, there was no way to attach a trailer. No tongue, no ball, just a square 2 inch hole. I didn't look before I left because, honestly, I didn't think I needed to. I paid to have the whole thing installed and whomever (if anyone) that checks the jobs before returning the vehicle failed to notice that rather glaring omission.

Rating:

1.0

After booking an appointment and paying for a hitch installation I received a confirmation email with the date, time, and location. I showed up to my appointment, but the building was closed. I called customer service and they didn't know what was going on and tried reaching out to the location with no luck. I called the next day, and still no luck reaching the location. I called customer service to get a refund, and they said it was processing, the manager would have to sign off on it and it would take 5-6 business days. I called again this morning, which is the 7th business day, and the manager had still not taken care of this. This hitch installation was extremely time sensitive, as I needed it for work LAST week. Due to poor management and lack of professionalism, I am out thousands of dollars. I will never use U-Haul for anything else again.

Rating:

5.0

It would be nice to clean the ashes on dashboard

Rating:

5.0

Staff was wonderful!!!

Rating:

5.0

Do not rent vehicles that are not road worthy. The truck I rented had issues, the drivers door would not close properly, it actually had water in the door compartment and dash. The passengers door had been broken into and the key lock removed so it couldn't be locked. The vehicle was difficult to keep on the road the steering pulled to the right and it had play in the steering. Trying to merge into traffic it would bog down with power loss and the transmission would shift into gear with high RPMs only. On top of it all half way to my destination the check engine light came on and I was afraid it would break down causing me a high level of anxiety and stress. This truck has issues and really should be moth balled, I did not feel safe. The attendant at the New Bern NC location really stepped up to the plate and helped me out. He was professional and very accommodating and understanding. He put me in a safe vehicle for my trip home. I appreciate all he did.

Rating:

5.0

The staff was very good, friendly, knowledgeable!

Rating:

5.0

Very friendly, easy to find, easy to return equipment.

Rating:

5.0

very excellent treatment

Rating:

4.0

Drop off process was fine but location was really short handed for the amount of customers

Rating:

5.0

The rental agent was very polite and very helpful in making the rental process and the return process smooth transactions.

Rating:

5.0

Great service, no complaints

Rating:

5.0

You all have very good customer service and it's hard to find this day and time that you all do what you tell customers you will do and call them back with answers. I'm very pleased with with the new installation of my wiring harness. Thanks so much!!

Rating:

5.0

Ruben and Daniel helped me with my rental. They were awesome.

Rating:

5.0

The gentleman's at the store was very helpful and very courteous.

Rating:

5.0

Great employ who did the job better and faster than expected!

Rating:

1.0

Extremely rasicst they definitely didn't want to help me and employee April lied to my face about they couldn't accept my same crd which I had already used with my following uhual but she said she couldn't take it bc of new ceo or management completely B.S

Rating:

5.0

Online check-in was great!

Rating:

4.0

It took 3 different locations before we could turn in the uhaul truck because of its size the other 2 locations turned us away. Then we were charged a mileage fee after we had to drive 30 minutes as directed by uhual away to turn in when we got there we got charged a mileage overage fee for being over by 30 miles

Rating:

2.0

Rented from wade hampton store, get there abd they don't have the van had to drive 40 minutes to this store and had to pay tge packers an extra 180.00 to stand around waiting for me to drive out if my way 30 minutes each way to pick up the van

Rating:

5.0

The ladies on the morning shift were prompt in getting me checked in, offerings suggestions to make my in town trip efficient. My God bless you all. Keep up the great work!

Rating:

4.0

Had to switch trailer because lights did not work.

Rating:

5.0

Promptly return calls.

Rating:

4.0

I marked no on clean because there was a very strong smokers smell in the cab when we picked up the uhaul.

Rating:

1.0

I returned the trailer 2 days early and they could not find it on the due date. Then they charged me for late return. I need a refund now. Not good

Rating:

5.0

I've always had great service from this location. Ruben is a great example of the type of employee you want interacting with your customers. Will continue to be a customer.

Rating:

5.0

2nd was better then the first one

Rating:

1.0

Please consider new candidates for the front desk customer service position. The representative at this location was very passive aggressive and rude.

Rating:

5.0

Ruben and staff are great!

Rating:

3.0

The original location called me 15 minutes before I was scheduled to pick up my truck and canceled my Guaranteed reservation. I was already nearby of course and turned in to the location to see a uhaul employee driving off in the truck I rented. When I approached the manager about the situation he stated, "take it up with customer service ". I had a crew waiting for me to bring supplies using this pick up truck and had to scramble to find one. Found one 20 miles away at a different location that ended up costing me 3 hours of pay to a non working crew, 3 hours of lost project time, 40+ extra miles of rental and an hour on the phone with customer service. All because the manager of the location was wanting to run pods off of the books and make side money. You should investigate and this was a very bad look. It is not the end of the world and many people deal with more every morning, but it was truly poor business practice and it cost me serious money. Sad encounter but I am sure it will fall on deaf ears so I will not waste further time with more info, call if you want details

Rating:

5.0

The staff was super helpful & kind. I really appreciate them!

Rating:

5.0

Make sure equipment is clean from previous customer

Rating:

5.0

I use this location regularly. It is convenient and well stocked with any haul product you might need.

Rating:

2.0

Rarely can you get someone to answer the phone. Even after you've been on hold for 20 min. They said the right person for my question would call me back, but I never recieved a return phone call.

Rating:

3.0

Did it's job, but wasn't 24 hour access. Also the rates kept increasing and increasing.

Rating:

5.0

Always clean and general manager and employees were friendly!

Rating:

5.0

Well done 👍🏼.

Rating:

5.0

I never encountered a group that was as great as Grove St in Greeneville SC

Rating:

5.0

The staff was helpful in helping me. The U-Haul app only accommodated me for a small storage space for all my belongings.. The staff saw that all my things would not fit into the small storage space, and willingly accommodated me a bigger space for the first month. Great staff and very stress free experience.

Rating:

5.0

Overall this U-Haul center was definitely a blessing with my family need at most. We need a place to store some items really quick. The staff was great accommodating us. When we had to come back-and-forth to add or take things out of the storage unit it was easy comfortable safe and secure. I didn’t know how was going to feel about having an outdoor storage unit. But it was definitely a great experience.

Rating:

5.0

The staff was extremely professional and friendly. They gave excellent customer service with a smile

Rating:

5.0

Excellent service

Rating:

5.0

They have a great staff at Grove RD

Rating:

2.0

Forced to pay things that weren’t necessary and the storage floors weren’t clean. The staff were ok. The one guy who assisted us with the trailer was great. But the ladies who assisted with the storage were not punctual and typed in the information wrong such as name and ID expiration etc. Overall, bad experience and storage instruction wasn’t clear.

Rating:

5.0

Ty

Rating:

5.0

The facility was excellent. But I made my reservation over the phone and they reserved the wrong type of room. I got a pull up instead of way indoor. But I am satisfied. If I need to move to a different type of room I will later down the road.

Rating:

2.0

Why would someone design a storage facility with multiple floors and no elevator? I told the lady on the phone when I made the reservations for my truck, & storage I didn't want anything on the second floor, and she booked it anyway. The people who work in the actual store were really helpful, and cool, it is not their fault.

Rating:

2.0

Building was inside and had no lighting. Even though there was a light switch. Was told lights did not work. Made it very hard to see inside

Rating:

5.0

This uhaul in south carolina is very friendly and very helpful 😀

Rating:

2.0

Clear directions to where the buildings and units are located

Rating:

4.0

The only thing I can suggest is better communication about the buildings and units the locations.

Rating:

5.0

You guys have been so good to me !!!

Rating:

5.0

Shereka and April were extremely helpful. They answered all my questions and i had a lot of them. Lol!!!! Great Facility

Rating:

2.0

So many times i waited inside for 10+ minutes while an employee helped another customer, and there were other employees doing nothing but staring at me

Rating:

5.0

Great staff; very helpful and professional. Facilities well maintained.

Rating:

4.0

Professional and friendly staff. Overall good experience.

Rating:

4.0

The guy that set up the account for storage was helpful. His name was Bradley on Grove rd in Greenville SC

Rating:

1.0

My experience, unbenongst to me started the day I rented. I was not informed that the storage unit was not at the same place the drop off unit was. The staff at the Uhaul on Grove Rd did not inform me either. There were weird vibes so before leaving the 4x8 cargo rental where the cust serv rep told me to leave it, I called the general customer service line. they worked everything out and informed me of everything. I was not to be charged for anything else other than the rental and free month storage. So, now that all my stuff is in this storage unit on Grove...the key card they give me NEVER WORKS. from the very first time. I cant get in or out. I had to visit my storage unit several times and each time the reps were slow and unwilling to assist in getting me in or out of the gate. A cust serv rep ended up giving me a code *2425#...one of the cust serv reps came up to me and insisted I inform him who gave me the number so he could find the breach in the system. Luckily the last time I went to gather all my things, the gate was open. I packed all my things and took them to Public Storage. This was such a bad experience.

Rating:

3.0

Was charged a $20 cleaning fee for a small empty box that was left in the uhaul. Also over charged for gas used. I drove less than 10 miles and uhaul charged me for 2 gallons of gas. Was not satisfied after paying for day use only. Felt like they got one over on me.

Rating:

5.0

Had a bad experience in Richmond, VA. were picked up truck. But when got Greenville,S.C. location everything was straightened out. Thnx to Greenville I was pleased with outcome.

Rating:

5.0

Good customer service

Rating:

5.0

I have recently relocated to Greenville, SC from Pittsburgh, and Tully went out of his way to accommodate my needs and explain and recommend goods and services he could offer to help in my transition. He was most helpful and friendly.

Rating:

4.0

#4. Usually the staff is helpful and friendly, but it depends on who is working. Sometimes, certain employees are not as friendly. My only other complaint is that I have a key card for the gate that I was given when I rented my original unit 100 which no longer works since I closed the second unit 123.

Rating:

5.0

I really appreciate everyone being so nice and kind U-Haul is the go to place

Rating:

5.0

Everything was great and everyone was nice and friendly U-Haul is the way to go

Rating:

5.0

Staff was extremely helpful, and friendly. Thank you.

Rating:

5.0

Staff was polite and helpful, even on busy weekends.

Rating:

5.0

Very helpful great customer service

Rating:

5.0

The staff is always super friendly and helpful.

Rating:

4.0

The staff was friendly and the carts inside the storage building are great. Our only problem/complaint is that the map of buildings and storage units given to us was NOT correct and therefore, we had a very difficult time finding our unit. Otherwise, all went well.

Rating:

4.0

Wonderful staff. Very helpful. Did get stuck inside the gate for the longest time (prior storm). No way to reach the front desk, so I almost had to jump the fence. Intercom not working.

Rating:

5.0

Good size

Rating:

5.0

Pleasant experience, clean retail and service area. Excellent customer service/

Rating:

5.0

None

Rating:

3.0

Overall the experience was ok just alot of gossip between the workers about other customers in front of a customers..WOW what happend to having some Confidentiality, its just not good for busines.

Rating:

5.0

Very helpful, polite,professional and efficient staff. The customer service is impeccable.

Rating:

5.0

Every thing was great

Rating:

5.0

Very helpful

Rating:

5.0

Worked with me on a difficult situation. Good location, helpful friendly stafff, I will use them again and recommend to friends.

Rating:

1.0

Both manager and assistant manager have a very nasty attitude. No one ever answers the phone. I even called while in the store and it was completely empty and still no answer.UNFRIENDLY SERVICE!!!

Rating:

5.0

Thanks to you.

Rating:

5.0

Jeff & his whole crew are superb!!! Your customer service is #1. Many business & companies could take some tips from you & your whole crew. Thank you for being amazing!

Rating:

5.0

Good service

Rating:

5.0

Very good transaction

Rating:

5.0

Always enjoy doing business with U-Haul M&S of West Greenville They are the "Good Guys" in the white hats.

Rating:

3.0

It was not the facility but the mess up of our pods. The associates fixed the issue but stress was added to what should have been a simple shipment

Rating:

4.0

The manager was really nice, welcoming, and helpful with all our questions.

Rating:

4.0

the owner was a bit condescending. this was our first time renting and he expected us to know everything and at first was a bit rude

Rating:

3.0

When they physically moved units around, ours was facing away from the main area, & it took weeks for a fence to be installed. Then a low fence with no top wires and no cameras installed. NOT SECURE.