Customer Reviews for U-Haul Moving & Storage of W Greenville

Rating:

1.0

I chose another location and at the last minute was sent to this location. The were not properly trained and were not motivated to provide good service. I will definitely have second thoughts on renting from U Haul in the future.

Rating:

5.0

The staff was very helpful with my needs. I hope to use this location again

Rating:

2.0

When I was in Greenville SC Early April the old guy behind the counter that look like an ex biker, had no personality and didn’t answer any of my questions or concerns .. why you ask ? Because Everything was directed with a finger or to the app.. Very Nasty Demeanor.. He couldn’t even explain my refund / Rate on the other End 1,500 miles away ! Long story short I did not get the dolly that day because when I called on the phone Earlier before I ever showed up, he was unclear about what I needed for my vehicle to be able to rent this dolly knowing I was in a rush to leave South Carolina that day. Finally the next morning Two Professional women were there to help me get hooked up and I was on my way. I understand it’s not too confusing to hook up a tow dolly, but the point of it is, he does not need to be on the front counter. He needs to be in the back, tightening up lug nuts, and also Replacing the straps on the end of the Dolly that were extremely fragile and shouldn’t have been used to tow any car ,That they DIDN’T replaced AS they promised .

Rating:

5.0

Buena recepcion del equipo. Personal muy amable.

Rating:

4.0

Keep up the good work

Rating:

5.0

The installation went very smoothly. The installer was professional and friendly. He explained all the details of the hitch system and how he installed it. This is the second time that we used this shop to install a hitch.

Rating:

5.0

Helpful,staff.

Rating:

5.0

The one counter guy was busy, and the other guy didn't offer to help, and was hiding in the truck instead of helping, I get it was near the end of day, but some additional help would have been nice, or at least the offer of help. The facility was fine enough to pull in and drop off.

Rating:

5.0

Very pleasant experience. However, the truck gave me issues. Check engine light was on. It wouldn’t stay in great.

Rating:

5.0

April and all employees were super helpful, knowledgeable, didn't pressure me to purchase extra coverage, and quick. Excellent experience at Grove Road !! Tom Hinrichs

Rating:

4.0

The staff was courteous and professional.

Rating:

3.0

The mileage on my receipt was incorrect and the process about get gas was not explained to meson I ended up paying more than twice what I was told.

Rating:

5.0

Tire on vehicle very low presssure. Broken windshield, engine fluid lights on. Only 18,000 miles on vehicle.

Rating:

2.0

This is my second time renting this week. This was another miss. It rained, the cargo box leaked. It smelled dank and musty. I'm so disappointed in your company. I will think twice before renting with you again. I plan to tell everyone I know my experiences with your company. You have to do better. This was sad.

Rating:

5.0

Nothing

Rating:

3.0

Helpful staff, all went well

Rating:

2.0

The car trailer that I rented had some issues like broken equipment that was not repaired before I received it. I was not able to haul the vehicle I intended to haul correctly or safely. I was charged the full price of the rental anyways even though the trailer was damaged. Not very happy with Uhaul at the moment considering I have never had problems with them before. Wish they had made it right with me.

Rating:

5.0

Great customer support

Rating:

5.0

Great Service. Fast and friendly Associates.

Rating:

5.0

A++++ service with no hassle.

Rating:

5.0

I left a membership card in the truck, Reuben contacted me immediately that I had left it behind. I asked him to dispose of it since I didn't need it anymore and he took care of it. He and the rest of the staff there were excellent, professional and friendly.

Rating:

5.0

That uhaul van so perfect, comfortable driving, great space and secure w bluetooth connection. Enjoyed using the service.

Rating:

3.0

Completely under staffed and was only one worker trying to help everyone

Rating:

5.0

Nothing

Rating:

4.0

They need more help.

Rating:

2.0

The staff was just short of rude!! Acted like we were inconveniencing them by talking to us!!

Rating:

4.0

The new trucks are fantastic!!! It was a pleasure driving it.

Rating:

5.0

Good job

Rating:

2.0

Mislead by miles and customer was not to accommodating first last OK review improvement ans communication needed grove road Greenville SC rented today but will not return thanks for the experience 😉

Rating:

5.0

Nothing. The lady at the counter was friendly and informative. The man who checked the truck back in was kind and efficient. It’s the people who create the experience, and these two made mine good.

Rating:

5.0

Nothing just keep doing what you do

Rating:

2.0

They put a hold on my card..but instead I paid in cash and still waiting to have my money release back to my account...2 days and counting poor service and customer service

Rating:

5.0

Staff was nice, April took care of my return. Excellent job.

Rating:

5.0

They are very good and caring and helpful thank you.

Rating:

3.0

Too far out and wasn’t my choice.

Rating:

5.0

My uhaul ubox did actually what it promised. I was able to fit so much, which included a queen bed, sofa, chairs and my patio set. I also had 12 airbags of clothing. All my things arrived a few days ahead of time. Everything arrived just as it was packed. The loaders at pick up and delivery did an amazing job! They disassembled and reassembled my things. All very professional and fast. I loved my experience. Thank you Uhsul@

Rating:

5.0

The process was good start to finish. All the staff involved was very professional . Pleasant to talk to and always welcoming . This my store of choice everything. Great job Grove Rd U-Haul of Greenville SC !!!!

Rating:

5.0

Nancy was amazing!! She was multitasking's and did it with a smile.

Rating:

5.0

Easiest and quickest drop off ever!

Rating:

5.0

You all are a treasure. I use a trailer bi-annualy and its always an easy experience. For me, just keep up the good work

Rating:

2.0

I was given a number to a truck that was blocked completely in in line and backed into another truck when it was parked. Tried the agent chat. No response. Luckily the inside was still open, so I had to go in and get a new truck. If the inside was not open, I would not have been able to pick up my truck.

Rating:

4.0

Ace Team did a great job. Very courteous and careful. (Anthony and Nic) 864-432-8915 Not happy about the gas charge because I put in six gallons before I returned the truck at Quick Trip Grove Rd. #81145 Greemville. I have the receipt for $16.61. (3:59 pm Auth#155188)

Rating:

1.0

I got charged for an extra day when I returned it on the day and time it needed to be back. ($58.30) Day- 1/26/25 at 10:00am I have picture of truck in parking lot at 10am on 1/26/25. I will be calling office and get refund on this.

Rating:

5.0

Nothing everything was great

Rating:

3.0

Rented through the app and chose the mobile pick up. No one called the day before to let me know my location changed or that I could not use mobile pick up at the location that they changed it to. I had to wait in the parking lot for a hour for them to open and the guy was not nice at all. It caused me to be 2hrs behind schedule. I had movers waiting at my apartment to load and movers in Brunswick GA waiting to unload. Because of the schedule being changed my movers in GA couldn’t do it and I had to try and quickly find someone to unload the next day. I called U-Haul and she tried to send me to another location for pick up, 20 minutes further away. I filed a complaint with which I was told a supervisor would contact me but never did. The whole experience was very frustrating. Moving is already stressful enough as it is. Very dissatisfied. You could at least put on the website that mobile pick up is not available at the Grove RD site. There were three other people in the parking lot that chose mobile pick up and had to wait until they opened at nine. A terrible experience.

Rating:

3.0

One person working the counter. Also, your app is terrible.

Rating:

2.0

Better customer service, I had to look for the truck in a parking lot with more than 20 trucks by myself they never went out to give it to me and when I returned it no one came to check the truck I just left the keys in the office and not even thank you very sad

Rating:

5.0

Ruben and his staff went above and beyond to meet my rental needs! I would recommend this location and staff to anyone!

Rating:

5.0

Not sure.

Rating:

5.0

Good service thanks u yall

Rating:

5.0

Mr. Melendez one of the workers area was really knowledgeable very helpful. I want to thank him and I’ll definitely come back to that area if I am in that area I want to thank you very much for everything great employee.

Rating:

5.0

Great job Very professional

Rating:

5.0

I have had a very good experience with you all every time I've used him they've been polite courtesy most helpful with everything wish more companies was like you thanks a lot for your great experience and helping others the way you do thank you

Rating:

5.0

Quick and easy very nice

Rating:

3.0

The biggest problem I had was with the returning process. Taking all the pictures late at night to me is very unsafe especially if you’re a female and all alone. But other than that it was ok

Rating:

3.0

Too crowed and the employee was too busy playing on her phone

Rating:

3.0

My move out date was November 27,I was charged for December.i requested my payment back to my account.other than that my belongings was ruined by a water leak that burst at this uhaul location.other than that the staff was kind and helpful.

Rating:

5.0

Customer Service was very professional and friendly. The only advice I have is for the customer: please make sure you inspect the inside and outside of the vehicle before you drive away.

Rating:

5.0

Exceptional Customer Service ❗️❗️❗️❗️

Rating:

4.0

I always have used your company and will use you again.

Rating:

5.0

Sólo avece el acceso estaba bloqueado por muchos camiones bloqueado lo pasillo pero todo bien sólo me pasó una ves

Rating:

3.0

Difficult to access the loading zone. Virtually impossible to enter with larger objects (e.g. bed) due to many corners inside. Rat poison all over.

Rating:

5.0

Need to do something about all the trucks parked in the alley ways making it difficult to navigate move in and move out

Rating:

2.0

Rats and roaches were found in the unit and unfortunately when moving some droppings were found in my items. I brought roaches back to my apartment as well, causing me to experience unpleasant experiences.

Rating:

2.0

Staff is impossible to get in touch with. Called multiple times in which I never reached anyone. I was then directed to the main customer service center in which I was told I would get a call back from the facility and never did. I was told this at least 3 times.

Rating:

1.0

The storage unit was dark, gaps throughout the walls, full of cobwebs and the day I picked up my belongings it was full a tiny roaches. It was absolutely disgusting.

Rating:

1.0

Customer service was terrible

Rating:

3.0

Thks

Rating:

5.0

Good service and very convenience location.

Rating:

1.0

The staff was rude, unprofessional, not helpful at all. I’ve communicated with the staff over the phone and in person on many occasions, all I ever got was unprofessional staff. I know in person I dealt with the male store manager and over the phone I dealt with a female. I also know in person I interacted with a African American woman and a Caucasian woman ALL were unprofessional. I would never recommend anyone to this particular location. I’ve been a customer with Uhaul for many years and I’ve used them when I moved from the west coast to the east coast as well as north to south vice versa. I give permission to uhaul to look up my account and see how much I’ve used there company and never have I ever experienced anything like this location.

Rating:

1.0

I asked & paid, for a 1.5 bedroom space. Went to store my belongings, 2 days later. He rented me a closet

Rating:

4.0

The sales representative, Jesus, was extremely helpful.

Rating:

5.0

Thanks to Everybody I met there at the facility. It was a positive, pleasant experience..

Rating:

5.0

Excellent and safe.

Rating:

5.0

Great customer service.

Rating:

1.0

Awful

Rating:

4.0

Thanks everyone for helping me with my moving/ storage needs. Everyone was patient and kind to me both day and evening staff. And April made sure that I got a bottom storage unit. The guys were very helpful also.

Rating:

5.0

Costs much less than my non Uulhaul storage in FL.

Rating:

1.0

Booked 2 units plenty in advance since coming from Florida and wanted both outside for convince. 1 unit was occupied and no more available. Gave me an inside unit harder to get stuff into. Dirty and missing parts of the ceiling. Have no choice since I had to unload everything that night.

Rating:

5.0

Reuben (The Owner) took excellent care of me and made the entire process easy!

Rating:

5.0

Staff was wonderful!!!

Rating:

5.0

2nd was better then the first one

Rating:

2.0

Rarely can you get someone to answer the phone. Even after you've been on hold for 20 min. They said the right person for my question would call me back, but I never recieved a return phone call.

Rating:

3.0

Did it's job, but wasn't 24 hour access. Also the rates kept increasing and increasing.

Rating:

5.0

Always clean and general manager and employees were friendly!

Rating:

5.0

Well done 👍🏼.

Rating:

5.0

I never encountered a group that was as great as Grove St in Greeneville SC

Rating:

5.0

The staff was helpful in helping me. The U-Haul app only accommodated me for a small storage space for all my belongings.. The staff saw that all my things would not fit into the small storage space, and willingly accommodated me a bigger space for the first month. Great staff and very stress free experience.

Rating:

5.0

Overall this U-Haul center was definitely a blessing with my family need at most. We need a place to store some items really quick. The staff was great accommodating us. When we had to come back-and-forth to add or take things out of the storage unit it was easy comfortable safe and secure. I didn’t know how was going to feel about having an outdoor storage unit. But it was definitely a great experience.

Rating:

5.0

The staff was extremely professional and friendly. They gave excellent customer service with a smile

Rating:

5.0

Excellent service

Rating:

5.0

They have a great staff at Grove RD

Rating:

2.0

Forced to pay things that weren’t necessary and the storage floors weren’t clean. The staff were ok. The one guy who assisted us with the trailer was great. But the ladies who assisted with the storage were not punctual and typed in the information wrong such as name and ID expiration etc. Overall, bad experience and storage instruction wasn’t clear.

Rating:

5.0

Ty

Rating:

5.0

The facility was excellent. But I made my reservation over the phone and they reserved the wrong type of room. I got a pull up instead of way indoor. But I am satisfied. If I need to move to a different type of room I will later down the road.

Rating:

2.0

Why would someone design a storage facility with multiple floors and no elevator? I told the lady on the phone when I made the reservations for my truck, & storage I didn't want anything on the second floor, and she booked it anyway. The people who work in the actual store were really helpful, and cool, it is not their fault.

Rating:

2.0

Building was inside and had no lighting. Even though there was a light switch. Was told lights did not work. Made it very hard to see inside

Rating:

5.0

This uhaul in south carolina is very friendly and very helpful 😀

Rating:

2.0

Clear directions to where the buildings and units are located

Rating:

4.0

The only thing I can suggest is better communication about the buildings and units the locations.

Rating:

5.0

You guys have been so good to me !!!

Rating:

5.0

Shereka and April were extremely helpful. They answered all my questions and i had a lot of them. Lol!!!! Great Facility

Rating:

2.0

So many times i waited inside for 10+ minutes while an employee helped another customer, and there were other employees doing nothing but staring at me

Rating:

5.0

Great staff; very helpful and professional. Facilities well maintained.

Rating:

4.0

Professional and friendly staff. Overall good experience.

Rating:

4.0

The guy that set up the account for storage was helpful. His name was Bradley on Grove rd in Greenville SC

Rating:

1.0

My experience, unbenongst to me started the day I rented. I was not informed that the storage unit was not at the same place the drop off unit was. The staff at the Uhaul on Grove Rd did not inform me either. There were weird vibes so before leaving the 4x8 cargo rental where the cust serv rep told me to leave it, I called the general customer service line. they worked everything out and informed me of everything. I was not to be charged for anything else other than the rental and free month storage. So, now that all my stuff is in this storage unit on Grove...the key card they give me NEVER WORKS. from the very first time. I cant get in or out. I had to visit my storage unit several times and each time the reps were slow and unwilling to assist in getting me in or out of the gate. A cust serv rep ended up giving me a code *2425#...one of the cust serv reps came up to me and insisted I inform him who gave me the number so he could find the breach in the system. Luckily the last time I went to gather all my things, the gate was open. I packed all my things and took them to Public Storage. This was such a bad experience.

Rating:

3.0

Was charged a $20 cleaning fee for a small empty box that was left in the uhaul. Also over charged for gas used. I drove less than 10 miles and uhaul charged me for 2 gallons of gas. Was not satisfied after paying for day use only. Felt like they got one over on me.

Rating:

5.0

Had a bad experience in Richmond, VA. were picked up truck. But when got Greenville,S.C. location everything was straightened out. Thnx to Greenville I was pleased with outcome.

Rating:

5.0

Good customer service

Rating:

5.0

I have recently relocated to Greenville, SC from Pittsburgh, and Tully went out of his way to accommodate my needs and explain and recommend goods and services he could offer to help in my transition. He was most helpful and friendly.

Rating:

4.0

#4. Usually the staff is helpful and friendly, but it depends on who is working. Sometimes, certain employees are not as friendly. My only other complaint is that I have a key card for the gate that I was given when I rented my original unit 100 which no longer works since I closed the second unit 123.

Rating:

5.0

I really appreciate everyone being so nice and kind U-Haul is the go to place

Rating:

5.0

Everything was great and everyone was nice and friendly U-Haul is the way to go

Rating:

5.0

Staff was extremely helpful, and friendly. Thank you.

Rating:

5.0

Staff was polite and helpful, even on busy weekends.

Rating:

5.0

Very helpful great customer service

Rating:

5.0

The staff is always super friendly and helpful.

Rating:

4.0

The staff was friendly and the carts inside the storage building are great. Our only problem/complaint is that the map of buildings and storage units given to us was NOT correct and therefore, we had a very difficult time finding our unit. Otherwise, all went well.

Rating:

4.0

Wonderful staff. Very helpful. Did get stuck inside the gate for the longest time (prior storm). No way to reach the front desk, so I almost had to jump the fence. Intercom not working.

Rating:

5.0

Good size

Rating:

5.0

Pleasant experience, clean retail and service area. Excellent customer service/

Rating:

5.0

None

Rating:

3.0

Overall the experience was ok just alot of gossip between the workers about other customers in front of a customers..WOW what happend to having some Confidentiality, its just not good for busines.

Rating:

5.0

Very helpful, polite,professional and efficient staff. The customer service is impeccable.

Rating:

5.0

Every thing was great

Rating:

5.0

Very helpful

Rating:

5.0

Worked with me on a difficult situation. Good location, helpful friendly stafff, I will use them again and recommend to friends.

Rating:

1.0

Both manager and assistant manager have a very nasty attitude. No one ever answers the phone. I even called while in the store and it was completely empty and still no answer.UNFRIENDLY SERVICE!!!

Rating:

5.0

Thanks to you.

Rating:

5.0

Jeff & his whole crew are superb!!! Your customer service is #1. Many business & companies could take some tips from you & your whole crew. Thank you for being amazing!

Rating:

5.0

Good service

Rating:

5.0

Very good transaction

Rating:

5.0

Always enjoy doing business with U-Haul M&S of West Greenville They are the "Good Guys" in the white hats.

Rating:

3.0

It was not the facility but the mess up of our pods. The associates fixed the issue but stress was added to what should have been a simple shipment

Rating:

4.0

The manager was really nice, welcoming, and helpful with all our questions.

Rating:

4.0

the owner was a bit condescending. this was our first time renting and he expected us to know everything and at first was a bit rude

Rating:

3.0

When they physically moved units around, ours was facing away from the main area, & it took weeks for a fence to be installed. Then a low fence with no top wires and no cameras installed. NOT SECURE.