Customer Reviews for U-Haul Moving & Storage of W Greenville

2991 reviews

1406 Grove Rd   Greenville, SC 29605
(& White Horse Rd Hwy 25)

(864) 269-8172

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(864) 269-8172

1406 Grove Rd
Greenville, SC 29605
(& White Horse Rd Hwy 25)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
Adaptive reuse location

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
1.0

Very on organized in the office people actually were going outside to check the truck and they decided to smoke a cigarette in the truck while we waited inside to take a break...Just bizarre

DANA B. 
Rating:
5.0

Customer did not leave a comment.

JOHN B. 
Rating:
1.0

I've had to call the location multiple times for several days in a row to speak to someone. I was also charged an extra $20 for dropping the truck off late because I could not get the website to recognize my location. A worker said she send a message in a work chat saying I returned it on time and not to charge me extra.

ROBERT S. 
Rating:
5.0

Customer did not leave a comment.

GLORIA J. 
Rating:
5.0

Check in was a Joke. The guy was Unprofessional. Scarcasm and Lazy. Didn't pull truck up. We had to search for truck Ourself, and didn't give us NO hard copy.

ELGIN W. 
Rating:
5.0

You guys have been so good to me !!!

Miranda B.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

JAMES G. 
Rating:
5.0

Customer did not leave a comment.

TAKEISHA G. 
Rating:
3.0

Customer did not leave a comment.

LAPRINCESS J. 
Rating:
4.0

Customer did not leave a comment.

BRENDA P. 
Rating:
4.0

Customer did not leave a comment.

CARMEN M. 
Rating:
5.0

Customer did not leave a comment.

JEREMIAH H. 
Rating:
5.0

Customer did not leave a comment.

ADAM D. 
Rating:
1.0

CSR was incredibly rude. She wouldn't look at me the whole time we interacted and didn't express any remorse for not having almost all of the equipment I ordered. If I weren't under a time crunch I would have cancelled and gone to the Penske center up the road.

THOMAS F. 
Rating:
2.0

When I picked up vehicle, the person behind desk had no uhaul uniform on, and had her 4yo child running around the store. She was on phone and kept stopping to scold the child. She actually laid the phone down and ran to the child because he almost knocked over a display. She never apologized to person on phone trying to make a reservation. Meanwhile myself and another customer stood and watched. Very unprofessional to allow it and for her to act like it was normal.

Roy B. 
Rating:
5.0

Customer did not leave a comment.

David S. 
Rating:
5.0

Shereka and April were extremely helpful. They answered all my questions and i had a lot of them. Lol!!!! Great Facility

Michael M.  |  Overall Experience 
Rating:
4.0

Excellent Service!!

ROBERT A. 
Rating:
5.0

All good, only recommendation might be is to flip the storage, pick up and drop off to the left side of the location. There is a lot of space on that side of property. The right side is jammed with trailers trucks propane & the service bay at times making it virtually impossible to maneuever in to get hooked up...

Daniel C. 
Rating:
1.0

Gas tank was not full but the person at front desk marked it as a full. I was in hurry and trusted the marking done by the front desk person. I noticed this issue once I got to my place which was only a few miles away. Basically, I ended up paying for more gas than I should have and I was cheated.

Kenneth G. 
Rating:
5.0

Customer did not leave a comment.

sandy C. 
Rating:
3.0

Maybe a sense of urgency.

LAKEISHA P. 
Rating:
3.0

Dear U-Haul as a faithful customer I think the U-Haul company should let the customer know what they refund left after returning the vehicle because if a customer follow the proper demands the U-Haul company should take it upon they self to let the customer know what would be returned on a card because I know customers know and it's always right on certain things so what the U-Haul need to improve on is letting the letting customers know when they have a refund and they haven't went over mileages or over or underneath the gas mileages so that's what the U-Haul need to improve on

JENNIFER S. 
Rating:
5.0

Customer did not leave a comment.

DANNY C. 
Rating:
4.0

Customer did not leave a comment.

JAMES B. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

HALISA H. 
Rating:
5.0

Enterprise has cargo vans rentals with unlimited mileage. It is a good option to consider

GUY B. 
Rating:
5.0

Customer did not leave a comment.

BRIAN C. 
Rating:
5.0

The best piece of equipment I ever rented..and the staff was great..knowledgeable & helpful..

GARY F. 
Rating:
4.0

Customer did not leave a comment.

KATHLEEN M. 
Rating:
3.0

Hire more people to answer phone calls and fix phone system from hanging up during hold time. There are many situations that can't be resolved using the internet site. The average hold times are well over 30 minutes and then an additional 30 minutes when transfered to another department. During the course of this move, I spent more than 4 hours on hold. This was very agitating. Do something about this if you want return customers.

Terry R. 
Rating:
5.0

Customer did not leave a comment.

DAVID S. 
Rating:
4.0

Customer did not leave a comment.

QUINTIN C. 
Rating:
5.0

The staff and general manager was very friendly and helpful. Will come back !

TAURUS A. 
Rating:
5.0

Fix the air in the storage building

RANDY S. 
Rating:
5.0

Customer did not leave a comment.

GEORGE W. 
Rating:
5.0

Customer did not leave a comment.

SHAKKAH B. 
Rating:
4.0

not sure

CORY M. 
Rating:
5.0

Customer did not leave a comment.

ERIC N. 
Rating:
5.0

Customer did not leave a comment.

Kevin D. 
Rating:
4.0

Customer did not leave a comment.

KOLBY B. 
Rating:
5.0

I needed to move my pickup date ahead one day. It was easy enough to do this online, however, the pricing changed and it would not give me the 20% discount which I had received. After 3 or 4 failed attempts to resolve by calling and talking to your central reservation office, I finally called the local facility and they said they could see the discount on my order (I could not see it online). The discount was properly applied when I picked up the auto transport.

Terry V. 
Rating:
5.0

The answering system for U-Haul is pathetic. I called in on two occasions and held for 15 minutes to talk to someone before I gave up and hung up. Where is customer service on call-ins?

SAMUEL G. 
Rating:
5.0

Customer did not leave a comment.

JACQUELINE R. 
Rating:
5.0

The lady who checked me in was wonderful and very kind. Forgot Her name but her name should be on my paperwork . She made me feel very comfortable and she was so helpful.

Claude W. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey C. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey C. 
Rating:
4.0

Customer did not leave a comment.

GINGER D. 
Rating:
5.0

Good experience... no issues with equipment

PAUL S. 
Rating:
5.0

Customer did not leave a comment.

Nathan S. 
Rating:
5.0

Customer did not leave a comment.

NATUSHA S. 
Rating:
4.0

Customer did not leave a comment.

Jessica H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Raymond R. 
Rating:
2.0

So many times i waited inside for 10+ minutes while an employee helped another customer, and there were other employees doing nothing but staring at me

Thomas M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

PAULA L. 
Rating:
4.0

Waiting time is a little long in store. Waiting time on phone is long.

BILLY M. 
Rating:
4.0

Customer did not leave a comment.

BOBBIE M. 
Rating:
4.0

Great customer service but truck I reserved was not at the location at my pick up. Staff took care of it and upgraded but not great system.

ZACHARY R. 
Rating:
1.0

The entire process from initial pick up of empty u-boxes to delivery of boxes from storage and final pick up of boxes was poorly managed. Promised dates/times were not met. Initial pick up took hours and two trips to the location. Very dissatisfied with this uhaul location.

Joseph W. 
Rating:
3.0

The location I reserved a truck did not have a truck for me. I was not notified until one hour before scheduled pick up. After a long conversation I found a new truck 15 miles away. Truck was dirty with shoes, Burger King bags anD stain marks. Does Hal really care about customer service?

ARDEN R. 
Rating:
5.0

Customer did not leave a comment.

JUAN G. 
Rating:
5.0

Customer did not leave a comment.

MEGAN W. 
Rating:
5.0

Customer did not leave a comment.

GRADY A. 
Rating:
5.0

Please tell them to advise using any 3rd party rentals. We got burned by one and Grove Road store saved our biscuits on short notice. Very friendly and helpful.

JUDITH P. 
Rating:
5.0

Customer did not leave a comment.

MONICA Y. 
Rating:
3.0

Customer did not leave a comment.

JEFFREY G. 
Rating:
4.0

The gentleman who help me was great. He was clear in his explanation and went out of his way to be sure I had what I needed.

DOYLE K. 
Rating:
5.0

Very helpful, helped install trailer and went through all aspects of the hook up.

EARL R. 
Rating:
4.0

Customer did not leave a comment.

Victoria T. 
Rating:
5.0

Antanesha made the experience painless. She completed my reservation and check in seamless. She was courteous throughout our interaction.

ANIX W. 
Rating:
5.0

Trailer pulled great and very helpful associates. Thanks.

Frederick B. 
Rating:
5.0

Customer did not leave a comment.

Gregory M. 
Rating:
5.0

Customer did not leave a comment.

AMBER S. 
Rating:
5.0

Thanks

Arthur S. 
Rating:
5.0

Very nice representative when I went to pick up my van. Very informative as well! Also, when I dropped my rental back off, very nice guy!! He had a great sense of humor and very courteous! I will recommend that location! Grove Rd in Greenville SC!

SUMMER L. 
Rating:
5.0

lower the price!

WILLIAM A. 
Rating:
3.0

Turn over time to unload and load boxes and get back to home was almost 2 hours. Nearly impossible to load 5 or more boxes in a day's time! It would be very helpful if someone suggested renting two trucks with double trailers when signing up for this service. Greenville location has one employee that knows what she is doing with the UBoxes there, all others were NOT helpful.

Nancy S. 
Rating:
2.0

The Lead Staff member could be more personable. On both encounters with her she gave the impression that I was interruption to her time. During the Pick-up portion I felt as though I was being interrogated. Upon my returning the trailer I went to the "Return Equipment Area" only to BE TOLD move the Trailer to the other side of the building. When attempting this "I" had to move a Car Tow Dolley from my path to get to the other side of the building to return the Trailer. When inquiring about the refund I was told it would be adjusted automatically in a very CURT manner. It took approximately 1 week for the payment to post and NO refund applied for the early return. I was not pleased with my experience at this location. Given the option I will choose other U-Haul locations if available or to the extreme of going to their competition.

JEFFREY C. 
Rating:
5.0

Brand new van. Worked great!

JAMES J. 
Rating:
5.0

Absolutely packed with returns, but staff was kind and helpful despite the increased return volume.

Robert E. 
Rating:
1.0

Assistant manager appears to be a hard worker but has a poor attitude along with terrible customer service.

WES C. 
Rating:
5.0

Customer did not leave a comment.

JEFFREY W. 
Rating:
4.0

Customer did not leave a comment.

ALISSA G. 
Rating:
5.0

Be sure your computers (systemwide) don't crash We rented a truck and also wanted to rent storage unit ,but couldn't because system was down the entire day!

FRANCES H. 
Rating:
5.0

Customer did not leave a comment.

Jackson K. 
Rating:
5.0

After the fiasco mentioned above. This guy got the brunt of my wrath when he told me I could not leave the truck there. After calming me down, he made a call and got permission to drop truck there. In check out, he said I was 61 miles over my limit. After reminding him that most of those miles were attempts to return it, he waived the fee. His words, "I can't fix what happened, but I can fix this". He explained to whoever that he was talking to that the paper contract in my hand had no drop off information or contact information. Up until this point, everyone I talked to was rude, gave misinformation, and made no attempt to help. I will be using another vendor when I need a rental in the future.

KEITHLESLIE M. 
Rating:
3.0

Customer did not leave a comment.

DEZSTINY W. 
Rating:
5.0

Line to pick up the car was over half an hour; I got there on time to what was supposed to be a contactless pick up over the dashboard on the website/app, and by the time I picked it up I had already lost over half an hour of the reserved time which was not added to the total hours. So I reserved 5 hours but could only have it for 4,5hrs

CLORIS J. 
Rating:
3.0

Staff was friendly but was not overall helpful when trying to schedule delivery. We went through numerous rounds of different phone calls, re-routings to different staff just to schedule our U-Box delivery. One of the U-Boxes that were delivered was damaged. The goods inside were okay but it did not appear to be transported correctly. The door was in bad shape and the lock we installed was missing.

Gabriel S. 
Rating:
3.0

Customer did not leave a comment.

TONY W. 
Rating:
5.0

friendly staff!

SAKIRA H. 
Rating:
5.0

Customer did not leave a comment.

Michael M.  |  First Impressions 
Rating:
2.0

Lower your Rates

ROBERT K. 
Rating:
1.0

Over priced an store manager was very unprofessional.

SHANIKA G. 
Rating:
5.0

Customer did not leave a comment.

YOLANDA L. 
Rating:
4.0

Customer did not leave a comment.

HANS-JORG S. 
Rating:
4.0

lines were too long but service was excellent

ALEXEY V. 
Rating:
5.0

Customer did not leave a comment.

Paul R. 
Rating:
5.0

Customer did not leave a comment.

Michael W. 
Rating:
5.0

Top of the line I will use this place again if ever needed

TIFFANY C. 
Rating:
5.0

Customer did not leave a comment.

AMELIE W. 
Rating:
2.0

When I arrived I parked in the wrong spot and had a lady come out the door very loudly telling me that I need to move. I did so and when I went into the store this same lady was running around chasing her child. She was not dressed appropriately by any means at all and should not have been waiting on customers. I was finally helped by a gentleman who was fairly nice when I rented the trailer but when I came back even he was rude. I waited in line to return the trailer and as soon as I got to the counter "Brandon" said that he had to do inventory and walked off. The other lady in the store helped me get the trailer checked back in and was nice. This store needs to work on customers service and if you are going to be working and waiting on customers you should not be wearing short shorts, a tank top and no bra!!!

Lonnie H. 
Rating:
5.0

Customer did not leave a comment.

Courtney R. 
Rating:
5.0

Great staff; very helpful and professional. Facilities well maintained.

Matthew S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

WENDELL B. 
Rating:
5.0

Professional staff and very friendly. Equipment and facilities well maintained.

MATTHEW S. 
Rating:
4.0

Professional and friendly staff. Overall good experience.

Matthew S.  |  First Impressions 
Rating:
4.0

The guy that set up the account for storage was helpful. His name was Bradley on Grove rd in Greenville SC

Orvia G.  |  First Impressions 
Rating:
1.0

My experience, unbenongst to me started the day I rented. I was not informed that the storage unit was not at the same place the drop off unit was. The staff at the Uhaul on Grove Rd did not inform me either. There were weird vibes so before leaving the 4x8 cargo rental where the cust serv rep told me to leave it, I called the general customer service line. they worked everything out and informed me of everything. I was not to be charged for anything else other than the rental and free month storage. So, now that all my stuff is in this storage unit on Grove...the key card they give me NEVER WORKS. from the very first time. I cant get in or out. I had to visit my storage unit several times and each time the reps were slow and unwilling to assist in getting me in or out of the gate. A cust serv rep ended up giving me a code *2425#...one of the cust serv reps came up to me and insisted I inform him who gave me the number so he could find the breach in the system. Luckily the last time I went to gather all my things, the gate was open. I packed all my things and took them to Public Storage. This was such a bad experience.

Lorena C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rhonda F.  |  Overall Experience 
Rating:
3.0

Was charged a $20 cleaning fee for a small empty box that was left in the uhaul. Also over charged for gas used. I drove less than 10 miles and uhaul charged me for 2 gallons of gas. Was not satisfied after paying for day use only. Felt like they got one over on me.

Travis A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jeff S.  |  Overall Experience 
Rating:
5.0

Had a bad experience in Richmond, VA. were picked up truck. But when got Greenville,S.C. location everything was straightened out. Thnx to Greenville I was pleased with outcome.

Rod G.  |  Overall Experience 
Rating:
5.0

Good customer service

Jeff S.  |  First Impressions 
Rating:
5.0

I have recently relocated to Greenville, SC from Pittsburgh, and Tully went out of his way to accommodate my needs and explain and recommend goods and services he could offer to help in my transition. He was most helpful and friendly.

Jim C.  |  First Impressions 
Rating:
4.0

#4. Usually the staff is helpful and friendly, but it depends on who is working. Sometimes, certain employees are not as friendly. My only other complaint is that I have a key card for the gate that I was given when I rented my original unit 100 which no longer works since I closed the second unit 123.

Elizabeth C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Gloria S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Carisma H.  |  Overall Experience 
Rating:
5.0

I really appreciate everyone being so nice and kind U-Haul is the go to place

Theresa A.  |  Overall Experience 
Rating:
5.0

Everything was great and everyone was nice and friendly U-Haul is the way to go

Theresa A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

CHRISTINE E.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sam H.  |  Overall Experience 
Rating:
5.0

Staff was extremely helpful, and friendly. Thank you.

Maria L.  |  Overall Experience 
Rating:
5.0

Staff was polite and helpful, even on busy weekends.

Bartholomew L.  |  Overall Experience 
Rating:
5.0

Very helpful great customer service

Debra R.  |  First Impressions 
Rating:
5.0

The staff is always super friendly and helpful.

Anthony M.  |  First Impressions 
Rating:
2.0

Customer did not leave a comment.

michael w.  |  First Impressions 
Rating:
4.0

The staff was friendly and the carts inside the storage building are great. Our only problem/complaint is that the map of buildings and storage units given to us was NOT correct and therefore, we had a very difficult time finding our unit. Otherwise, all went well.

Elizabeth C.  |  First Impressions 
Rating:
4.0

Wonderful staff. Very helpful. Did get stuck inside the gate for the longest time (prior storm). No way to reach the front desk, so I almost had to jump the fence. Intercom not working.

Mike C.  |  First Impressions 
Rating:
5.0

Good size

ROOSEVELT W.  |  First Impressions 
Rating:
5.0

Pleasant experience, clean retail and service area. Excellent customer service/

paul v.  |  Overall Experience 
Rating:
5.0

None

Don B.  |  Overall Experience 
Rating:
3.0

Overall the experience was ok just alot of gossip between the workers about other customers in front of a customers..WOW what happend to having some Confidentiality, its just not good for busines.

Betty I.  |  First Impressions 
Rating:
5.0

Very helpful, polite,professional and efficient staff. The customer service is impeccable.

Stephen M.  |  Overall Experience 
Rating:
5.0

Every thing was great

renae s.  |  Overall Experience 
Rating:
5.0

Very helpful

Consander s.  |  First Impressions 
Rating:
5.0

Worked with me on a difficult situation. Good location, helpful friendly stafff, I will use them again and recommend to friends.

William W.  |  First Impressions 
Rating:
1.0

Both manager and assistant manager have a very nasty attitude. No one ever answers the phone. I even called while in the store and it was completely empty and still no answer.UNFRIENDLY SERVICE!!!

briana s.  |  Overall Experience 
Rating:
5.0

Thanks to you.

juanita m.  |  Overall Experience 
Rating:
5.0

Jeff & his whole crew are superb!!! Your customer service is #1. Many business & companies could take some tips from you & your whole crew. Thank you for being amazing!

deanna j.  |  Reservation 
Rating:
5.0

Good service

MARY P.  |  Overall Experience 
Rating:
5.0

Very good transaction

richard p.  |  Overall Experience 
Rating:
5.0

Always enjoy doing business with U-Haul M&S of West Greenville They are the "Good Guys" in the white hats.

JOHN D.  |  Reservation 
No reviews have been submitted for this location.

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