Customer Reviews for U-Haul Moving & Storage of W Greenville

3,207 reviews

1406 Grove Rd   Greenville, SC 29605
(& White Horse Rd Hwy 25)

(864) 269-8172

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 11/25/2021: 7:00 am - 3:00 pm

Services at this Location:

Contact Us

(864) 269-8172

1406 Grove Rd
Greenville, SC 29605
(& White Horse Rd Hwy 25)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 11/25/2021: 7:00 am - 3:00 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
Adaptive reuse location

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Fernando C. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM H. 
Rating:
3.0

The uhaul they had ready for me the battery was dead and they wanted to jumpstart it and I said NO so they transfer it to the next size not charging more money.

SANDRA D. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL L. 
Rating:
5.0

Customer did not leave a comment.

Sharon S. 
Rating:
1.0

Customer did not leave a comment.

JOHN G. 
Rating:
5.0

Customer did not leave a comment.

HITEN P. 
Rating:
5.0

Customer did not leave a comment.

CARLTON N. 
Rating:
5.0

Customer did not leave a comment.

CARL S. 
Rating:
5.0

Very good experience.

THOMAS L. 
Rating:
4.0

Customer did not leave a comment.

JOANNE B. 
Rating:
4.0

Navigating the parking lot is a bit tight, especially when dealing with trailers. But the staff person was great!

MATTHEW W. 
Rating:
5.0

It would be good if after the 24 hrs, when it jumps from hours to days, an option for 1/2 day increments was available like 2 1/2 days. Otherwise great service.

STEPHEN C. 
Rating:
2.0

Customer did not leave a comment.

Stephanie W. 
Rating:
5.0

Customer did not leave a comment.

Rebecca F. 
Rating:
3.0

Customer did not leave a comment.

Jasmine D. 
Rating:
4.0

Customer did not leave a comment.

PHILIP H. 
Rating:
5.0

Great job in reasonable time. Exceptionally pleased..

Stan A. 
Rating:
5.0

Customer did not leave a comment.

MELVIN E. 
Rating:
5.0

My only disappointment was where I was charged 13 cents for going 3/10th's of a mile over the allotted mileage, come on Uhaul, seriously, I know it was only 13 cent but you probably spent more money on the transaction than you made in profit.

DAVID J. 
Rating:
5.0

Professional and helpful staff. Thanks

HUGH P. 
Rating:
5.0

Customer did not leave a comment.

JY'QUENTAVIUS J. 
Rating:
5.0

Customer did not leave a comment.

LINDSAY R. 
Rating:
5.0

Customer did not leave a comment.

Richard D. 
Rating:
5.0

Customer did not leave a comment.

SHATECHA G. 
Rating:
5.0

Great place

Nathaniel L. 
Rating:
5.0

Excellent drop off setup and procedures. I was in and out very quickly

CHARLES T. 
Rating:
5.0

Customer did not leave a comment.

Ray O. 
Rating:
5.0

Customer did not leave a comment.

JACQUELINE C. 
Rating:
5.0

Great customer service and a amazing atmosphere I'll definitely go here to rent going forward

Alisha T. 
Rating:
2.0

I had to drive 40 outta the 53 miles just to the location to get the U-Haul not counting the day before I had to drive to a different location to get one I had reserved but once I got there it wasn't available so I wasted my time and gas to go another 40 miles outta my way.

Kayla S. 
Rating:
4.0

Jessica (I hope that is right name) did a great job. Very positive and personable. Also very focused on each customer even though it was very busy.

ROBERT B. 
Rating:
5.0

Customer did not leave a comment.

Stefan K. 
Rating:
4.0

Good

AUBRIE L. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM S. 
Rating:
5.0

Nothing, girl who opened was extremely helpful as I was struggling w some app glitches in my phone.

GLEN B. 
Rating:
5.0

The trailer was grimy from highway dirt and grime and needed to be washed

DONALD R. 
Rating:
4.0

Usually get better accommodation for storage when renting a vehicle. Have been using Uhaul for a while and frequently last years. So feel like should be better terms for recurring customers. Thanks have great day

Rod G. 
Rating:
5.0

Customer did not leave a comment.

Bryan G. 
Rating:
5.0

Customer did not leave a comment.

Ray O. 
Rating:
5.0

Customer service was poor. Lines were long and equipment didn't work while trying to take a picture of the license.

CHELSEA H. 
Rating:
5.0

After hours drop off. However, area was clean, directions for drop off were clear and concise.

Jonathan W. 
Rating:
5.0

Customer did not leave a comment.

NORMA M. 
Rating:
5.0

Customer did not leave a comment.

KATHRYN B. 
Rating:
3.0

Make sure what you say is the same as in the agreement. I was repeatedly told to return Van with same amount of fuel, which was at a half tank, but agreement require more fuel. I didn't read the fine print because of what was told. At return site had to pay extra. Contact pickup site to resolve issue didn't care for response got from manager. It is this experience why I would recommend to a friend with caution; that is the inconsistency with what is said and written. The equipment was excellent; it was the human issue I had a problem with.

RICHARD J. 
Rating:
3.0

Trucks need to be updated.

JOSEPH T. 
Rating:
1.0

Representative was very unpleasant, rude and short. Instructions to return truck were very poor. Customer service didn't provide clear information about final charges. Although gas was filled to the required line. I was charged extra.

KATHERINE O. 
Rating:
5.0

Customer did not leave a comment.

MICHELLE B. 
Rating:
2.0

I feel sorry for the folks there. No help, few folks working. I don't blame the people there, it's everywhere; I know their training has had to be minimal, and they have no idea how to really converse with customers. Friendly, yes. Again, I feel sorry for the Grove Road staff.

RONNIE M. 
Rating:
3.0

The online drop off form gave different instructions than what the u-haul employees said to do with the return. The staff was friendly, but the overall process was confusing.

Megan S. 
Rating:
5.0

Customer did not leave a comment.

ZACHARY G. 
Rating:
5.0

Excellent customer service, friendly and professional staff.

SYLVESTER J. 
Rating:
4.0

Customer did not leave a comment.

David N. 
Rating:
5.0

Everything was awesome. Truck needs a little engine maintenance but other than that equipment was ready when I got there and it was clean and the staff was great with giving tips and information to make my experience awesome. Actually is the best experience I've ever had with U-Haul over the years.

Tabatha C. 
Rating:
1.0

Never received the text to return the equipment and got charged an extra 20 dollars!!!!!!!!!!

Katherine K. 
Rating:
5.0

Customer did not leave a comment.

DWAYNE H. 
Rating:
5.0

Customer did not leave a comment.

HORACE W. 
Rating:
5.0

Great staff!

Austin F. 
Rating:
5.0

Customer did not leave a comment.

Eric P. 
Rating:
2.0

Building was inside and had no lighting. Even though there was a light switch. Was told lights did not work. Made it very hard to see inside

PATTY W.  |  Overall Experience 
Rating:
4.0

Time. There were only 2 people working. So the person on the inside had to inspect the truck at return as well as physically check out equipment to customers checking in. I waited 35 minutes to turn in my rental truck.

Kelsee R. 
Rating:
5.0

Customer did not leave a comment.

STEVEN P. 
Rating:
5.0

Customer did not leave a comment.

TONIA C. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH M. 
Rating:
5.0

Nothing, this is one of the better U-Haul Centers I've ever used.

James F. 
Rating:
3.0

Customer did not leave a comment.

DEVORIO H. 
Rating:
5.0

Customer did not leave a comment.

jenette H. 
Rating:
4.0

After hours drop off

Karen O. 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY W. 
Rating:
5.0

Very good customer service! Very attentive and ready when you need product.

GARLAND W. 
Rating:
5.0

Customer did not leave a comment.

Raymond O. 
Rating:
4.0

Your staff at this location distrusts your staff at your Wade Hampton Boulevard location, possibly with good reason???

JAMES F. 
Rating:
3.0

Customer did not leave a comment.

Thomas K. 
Rating:
4.0

Customer did not leave a comment.

Brandon B. 
Rating:
5.0

Customer did not leave a comment.

NICOLE D. 
Rating:
5.0

Employees are smart, friendly and hard workers. Delightful!

PATRICIA M. 
Rating:
4.0

Customer did not leave a comment.

Jamiah B. 
Rating:
5.0

Customer did not leave a comment.

Daniel F. 
Rating:
4.0

Reuben was great. He fixed all the errors that other people made. I was charged for two extra days with the trailer, though I had returned it already. I was also charged for an extra day with the truck and the gas indicator was wrong. All of these charges added up to about 130 bucks. And they were all wrong. I tried calling the local number to get this stuff fixed, and kept getting the national number because nobody locally would answer. I tried calling the manager, and her mail box was full so I couldn't even leave a message. My man Reuben listened to what happened and made things happen. So - this location overall kind of stinks, but Reuben is a good dude, and should be the manager. He actually does his job, and is the sole reason I give this place a review of above average. In fact- I think he was excellent. I never met the actual manager. Seems like she just hides in the back not answering her phone.

SPENCER T. 
Rating:
3.0

Customer did not leave a comment.

BRITTNEY B. 
Rating:
4.0

Customer did not leave a comment.

Mark A. 
Rating:
5.0

I was very impressed and can't see any improvements ( not being in the business seeing things from outsider.) Just to add a special thanks to Ruben Vegao who went above ( in my view ) customer support by taking time to explain and replace the electric connection between my track and the Auto Transport platform. Many thanks to Ruben, In the future I will use this location for my needs. Best Regards, Cornel

CORNEL S. 
Rating:
4.0

Customer did not leave a comment.

RAYMOND O. 
Rating:
1.0

Your UBox dept-828-569-6003 is screwed up so bad that when I called for info on delivery they just hung up on me. Several times. This has been the worst rental I have had with UHaul

LANE G. 
Rating:
3.0

Customer did not leave a comment.

AMBER C. 
Rating:
5.0

Customer did not leave a comment.

Joanna B.  |  Overall Experience 
Rating:
3.0

Customer service.

SECOYAH M. 
Rating:
1.0

Make the customer pay what the person says you owe not pay for some third party phone person because Uhaul as a company routes there calls there I would never recommend Uhaul to anyone

Rodney C. 
Rating:
2.0

Very slow CS at facility. No one to answer phone calls. Rental truck needed alignment. My charge was inadequate due to no one answering phone calls.

BILLY W. 
Rating:
5.0

Customer did not leave a comment.

Dwayne J. 
Rating:
5.0

Nothing

Mike B. 
Rating:
4.0

Customer did not leave a comment.

TAMARA M. 
Rating:
4.0

Customer did not leave a comment.

NICOLE B. 
Rating:
5.0

Internal Light panel for speed etc on truck would not come on. Plus the truck shimmied some as if wheels were not balanced and/ or it needed alignment. Otherwise all was good.

Hope T. 
Rating:
3.0

this location NEVER answers the phone; always sending calls nationally... i had to drive over to the location to get answers. only because of Ruben who offered his personal cell number to me does this location get a 3 star..

STEPHEN T. 
Rating:
5.0

Change in staff. This staff was great. Much better than my last visit 2 years ago.

MICHAEL R. 
Rating:
5.0

3rd time using the UBOX service. Arizona to Florida to South Carolina Thank you Miesha for the great customer service and stellar communications.

Pat S. 
Rating:
4.0

Customer did not leave a comment.

ROBERT H. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL D. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey A. 
Rating:
1.0

The head manager is the careless person I think I have ever met I will tell all my friends and loved ones to avoid this location. She was very rude to anyone that came in the building often acting like she didn't wanna be there and hated her job and often disappearing to where her employees couldn't find her or customers. She made this trip for me and others a nightmare do yourself a favor Uhaul demote this worker and hire someone who actually cares about their job cause Smith apparently doesn't. Very very Rude to say the least so unprofessional

WILLIAM C. 
Rating:
5.0

Customer did not leave a comment.

DOLORES W. 
Rating:
5.0

Customer did not leave a comment.

tammy L.  |  Overall Experience 
Rating:
5.0

This uhaul in south carolina is very friendly and very helpful 😀

Yvette L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

tammy L.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

John S.  |  Overall Experience 
Rating:
2.0

Clear directions to where the buildings and units are located

Brandi G.  |  Online Move In 
Rating:
4.0

The only thing I can suggest is better communication about the buildings and units the locations.

Brandi G.  |  Online Move In 
Rating:
5.0

You guys have been so good to me !!!

Miranda B.  |  Overall Experience 
Rating:
5.0

Shereka and April were extremely helpful. They answered all my questions and i had a lot of them. Lol!!!! Great Facility

Michael M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

WILLIAM F.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Jessica H.  |  Overall Experience 
Rating:
2.0

So many times i waited inside for 10+ minutes while an employee helped another customer, and there were other employees doing nothing but staring at me

Thomas M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michael M.  |  First Impressions 
Rating:
5.0

Great staff; very helpful and professional. Facilities well maintained.

Matthew S.  |  Overall Experience 
Rating:
4.0

Professional and friendly staff. Overall good experience.

Matthew S.  |  First Impressions 
Rating:
4.0

The guy that set up the account for storage was helpful. His name was Bradley on Grove rd in Greenville SC

Orvia G.  |  First Impressions 
No reviews have been submitted for this location.

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