Customer Reviews for U-Haul Moving & Storage of W Greenville

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of W Greenville

Overall rating:

Reviews without text are currently hidden. Show them shown. Hide them

Write a review
Sort Storage Reviews By:
Amanda G.
Rating:

We always have a great experience with Uhual, Grove Road. Always a good supply of equipment in great condition. The manager whom oversees the staff and equipment has created a great operation of business. The staff has been wonderful until a most recent experience. As a regular customer (years/weekly rentals) I have greatly appreciated the employees who go above and beyond to create a great experience, treating us as a loyal returning customer should be. Our overall experience with an employee by the name is Bradley has been . This employee is very rude, disrespectful and condescending. I have dealt with him in multiple occasions and each time find myself to be very frustrated. I have witnessed other customers at the receiving end of this employees horrible communication and poor customer service. His lack of willingness to be understanding and poor communication skills creates a horrible customer experience. I am truly dissatisfied with my experience with the employee, Bradley each time. An employee is the companies most important asset. When employees do not perform effectively, consumers feel that the company is apathetic to their needs, and will seek business elsewhere.

Tia S.
Rating:

Customer did not leave a comment.

Bradley C.
Rating:

Friendly, helpful, and efficient. Was checked in and gone in a few minutes. All my questions were answered. Can't ask for better. Much better than a third party location.

Herbert D.
Rating:

Easy drop off of the truck.

Albertoayala P.
Rating:

Everything was well executed and all people working there were helpful and had great attitudes.

Robin W.
Rating:

Customer did not leave a comment.

Calvin C.
Rating:

Friendly staff and so thankful that they had a lot of options to choose from!

Ron R.
Rating:

Trailer we received did not have one of the tires fully inflated. This caused it to rupture after 40 minutes of driving. It took U haul 3 hours to get the tire fixed even though I had purchased insurance. Not a good experience.

DONNA B.
Rating:

Customer did not leave a comment.

Steven H.
Rating:

Customer did not leave a comment.

Donald H.
Rating:

Sign said to wait in car for personnel to come accept the return. Never came after 15 minutes, I went inside and waited another 10 minutes. Worst service ever.

Kathleen B.
Rating:

Customer did not leave a comment.

Richard D.
Rating:

Customer did not leave a comment.

Pamela J.
Rating:

Customer did not leave a comment.

Raynald V.
Rating:

Customer did not leave a comment.

michael S.
Rating:

Customer did not leave a comment.

meghan Y.
Rating:

Not sure of his name but he helped us get our car off of the trailer helped us put our bumper back in, and talked to us about the area. Overall a pretty inviting experience.

Michael C.
Rating:

I was lied to and charged to much.

Robert R.
Rating:

Customer did not leave a comment.

Elizabeth C. | Overall Experience |
Rating:

#4. Usually the staff is helpful and friendly, but it depends on who is working. Sometimes, certain employees are not as friendly. My only other complaint is that I have a key card for the gate that I was given when I rented my original unit 100 which no longer works since I closed the second unit 123.

Julie S.
Rating:

I didn't drop off the rental.

James R.
Rating:

I'm not happy that I had a 20 fee tacked on when I returned the equipment early yes after hours but it was put back where it was to start with you had it back in a couple house but yet you take this fee on

Seth S.
Rating:

Customer did not leave a comment.

Gloria S. | First Impressions |
Rating:

Customer did not leave a comment.

Terry C.
Rating:

Customer did not leave a comment.

Melody H.
Rating:

Customer did not leave a comment.

Shalandra J.
Rating:

Customer did not leave a comment.

Gregory P.
Rating:

Good to go

Erik J.
Rating:

Everything from the rental start to the return was completed very efficiently. Thank you for a great experience! Will definitely use this location in the future.

Bobby H.
Rating:

N/A

Philip S.
Rating:

Customer did not leave a comment.

TERRY C.
Rating:

Customer did not leave a comment.

ROCHELL P.
Rating:

Customer did not leave a comment.

SHARON S.
Rating:

Customer did not leave a comment.

Ingrid H.
Rating:

The customer service was excellent. The truck had crumbs in the cup holders. Other than that my experience was amazing

Mark C.
Rating:

The truck was very serviceable; however, the check engine light was on when I got to it. They cleared the light and the truck ran fine, but you would think that whomever parked the truck would have noticed. Also, the seatbelt warning light and chime activated intermittently as I was using the truck. The personnel at the location handled everything well. I was just surprised that the truck was "ready" but still had these issues.

Cangunica E.
Rating:

Customer did not leave a comment.

BLAKE P.
Rating:

Guy who checked me in was awesome - give him props!

Mary R.
Rating:

I got a trailier in the afternoon on Saturday and said I would bring it back at 10. It ended up that none of our help came and my husband and I ended up moving everything (we are 59 and 60). So I brought the trailer back at 10:06 and it wouldn't let me check in. So I was charged 104 instead of $40. I should have been told I had to have the truck back at exactly 10 pm no later, I had no idea 6 minutes would make that much difference. We use you all the time, but this is a total ripoff to people you should at least tell or make sure I estimated appropriate time, I could have easily said later if fit would make $60 difference. We had the truck from 3:30 pm to 10:07

Darin R.
Rating:

Customer did not leave a comment.

JOHNNY S.
Rating:

Customer did not leave a comment.

TYLER S.
Rating:

The advertised pricing is misleading. Not very inspiring for return business.

Katrina B.
Rating:

Customer did not leave a comment.

Joseph M.
Rating:

I was told one price and then got charged another. Was not made aware and had it on my account.

DAVID B.
Rating:

Very pleasant experience!

Kimberley B.
Rating:

One of the best most professional and well maitained uhauls I have ever been to. I will highly recommend and look forward to doing business with them again in the future

Carisma H. | Overall Experience |
Rating:

Customer did not leave a comment.

Benjamin S.
Rating:

Customer did not leave a comment.

John M.
Rating:

I could not feel out the inspection of the truck befor I took it .it was like there was something wrong with the site .keep saying sorry Data failure or something like that.and I decided to add insurance after the paperwork was completed.thay told me there was no way to add insurance

Edmond D.
Rating:

Refund if

Jeff F.
Rating:

Customer did not leave a comment.

Peter C.
Rating:

Customer did not leave a comment.

terry C.
Rating:

Did a night drop off everything looked fine drop off was very convenient

Michael W.
Rating:

This location needs race relation training

Oliver T.
Rating:

Customer did not leave a comment.

Megan L.
Rating:

The workers seemed confused. Didn't give me a dolly. And I️ had previously called this location and could never get through which was very frustrating.

Tom C.
Rating:

Customer did not leave a comment.

Theresa A. | Overall Experience |
Rating:

I really appreciate everyone being so nice and kind U-Haul is the go to place

Theresa A.
Rating:

Everything was great thank U-Haul for a job well done

Recardo B.
Rating:

Customer did not leave a comment.

Susan P.
Rating:

Customer did not leave a comment.

David K.
Rating:

I had significant issues with Mobil check in and check out. Because your system wouldn't let me sign in I had to pay a $20 fee even though I was told by customer service it was a computer issue and my account would be appended with remarks that I shouldn't be charged the fee. At the time we were in the middle of a move and talking and hour to dispute the charge was Not feasible.

Theresa A. | First Impressions |
Rating:

Everything was great and everyone was nice and friendly U-Haul is the way to go

Barbara A.
Rating:

Wouldn't do a thing to change anything everything is great

ROBBY C.
Rating:

Customer did not leave a comment.

James C.
Rating:

N/A

Kenana W.
Rating:

Customer did not leave a comment.

Dametria W.
Rating:

Customer service was great. The reps were friendly.

Jonathan E.
Rating:

Morning crew was cool but that night shift needs work. They do not have critical thinking needed to handle issues. I ended up paying for extra gas because they would not listen to the concerns I had when I explained to them how the checkout process went and that the picture I had taken showed I was at the right amount. Then when they started bashing the manager and the other girl in the morning in front of customers is so unprofessional.

Gary H.
Rating:

Maybe a little quicker at the service counter.

Quinton K.
Rating:

Customer did not leave a comment.

Catherine C.
Rating:

The price

gerald B.
Rating:

Customer did not leave a comment.

Matt L.
Rating:

Customer did not leave a comment.

Lynn L.
Rating:

Customer did not leave a comment.

Maritza A.
Rating:

Customer did not leave a comment.

Taylor G.
Rating:

Everything was great, including the staff on Grove road in Greenville!

Amber H.
Rating:

Customer did not leave a comment.

ERICA S.
Rating:

The building was dirty looking and there was only 1-2 employees working on both days I was there, with a line of angry customers filling the store both days. The employees were unable to keep up with the demand, causing me to spend my moving time inside the store rather than important things. The truck smelled heavily of cigarette smoke and I had to drive with the windows rolled down. I stood in for about 45 minutes at truck return, so the employee allowed me to return the keys and she said she would email me a receipt. I knew that was a gamble, but I risked it because I was in a hurry and couldnt tell how much longer the line would be. I got the receipt in my email and was overcharged for gas refill. I contacted customer service via email and have yet to receive a response. I think process would have been great had there been enough employees to handle the amount of customers in need.

Elizabeth W.
Rating:

Customer did not leave a comment.

Mandy P.
Rating:

Customer did not leave a comment.

STEPHEN G.
Rating:

Excellent easy service and very personal ! Recommendations were spot on ...

Vincent J.
Rating:

And extra employe when busy would help the ones that are backed up

Richard R.
Rating:

Customer did not leave a comment.

ron G.
Rating:

Whoever the girl was that took care of me what's phenomenal he was better than anyone has ever taken care of me at U-Haul before just the way she took care of me alone was so impressive that that alone would be enough to make me rate them perfectly she was awesome

ANN K.
Rating:

My hitch ball tongue should have been flipped because it made uhaul so low to the ground. A friend pointed it out. Seems like the guy hooking it up should have picked up on that. I went back to have it flipped but it was loaded and they could not do it once loaded.

sandra C.
Rating:

Customer did not leave a comment.

Contonya N.
Rating:

Very rude tryed to make me buy there lock when I already had one

Steven H.
Rating:

Customer did not leave a comment.

Lifrage L.
Rating:

Customer did not leave a comment.

CHRISTINE E. | Overall Experience |
Rating:

Customer did not leave a comment.

John S.
Rating:

Customer did not leave a comment.

Garland W.
Rating:

Other then having more great customer service people, more cargo vans!

TERESA W.
Rating:

Customer did not leave a comment.

Thomas C.
Rating:

Customer did not leave a comment.

Ray W.
Rating:

The staff was very friendly. The staff is very efficient. The truck I rented was brand new with only 181 miles. This is the forth time I have rented from this location and will return in the future when the need arises.

Donna E.
Rating:

Customer did not leave a comment.

gregg J.
Rating:

Customer did not leave a comment.

Kalyn O.
Rating:

No sense of urgency. Not friendly at all! The general manager seemed miserable like she hated being there, hated her life, and didn't care if the customers had a bad experience.

Ned H.
Rating:

Customer did not leave a comment.

Bonita B.
Rating:

It was a great experience. No problems. Everyone was helpful and kind. Thank you!!!

Richard S.
Rating:

Customer did not leave a comment.

Terri M.
Rating:

The team in NY that arranged and delivered our U-boxes to be filled was great. However, the people on the SC end of the transaction were less than helpful. When we were able to actually speak to someone who 'thought' they could help, we were given wrong information. People who were suppose to return our calls never did and when we left messages, they never responded either. It wasn't until I left a message with the president of U-haul, that I was able to get anyone to respond and even then, she did not return our last 2 calls. Ruben Vega and Thomas Fowler have been the only 2 people who have helped us with the delivery of our U-boxes and they came from Spartanburg to Greenville to make that happen. Out of the dozens of employees we spoke with, these 2 are the only ones who came through for us. They should both be promoted and given raises, as they truly know what customer service is. For the amount of money we paid for this complete contract, we should have at least been able to get our property in a much more timely manner and when it didn't happen, we should have been compensated in some form. I would never recommend this service to anyone, nor would I refer anyone to the Grove Rd location of U-haul. Your employees need better training in all areas of your business, especially customer service.

Michael S.
Rating:

Customer did not leave a comment.

jonathan C.
Rating:

We paid to have a dolly on our U-Haul we get the U-Haul home and it does not have the dolly in it. We called customer service and they stated there was nothing they could do that we would have to go back up to the U-Haul place to obtain a dolly this was very frustrating and my order was not what I wanted and needed

STEPHEN K.
Rating:

Well first of all your U-Haul guy did not connect the U-Haul to the ball hitch correctly it fell off on the highway and almost caused people to lose their life if I did not brake as hard as I did and move to the shoulder of the highway immediately. I will expect a personal response from executive from U-Haul explaining why no one got back to me after I called customer service and complained I had to get South Carolina DOT guy to help me pick up the tongue of the trailer to put it back on the hitch ball. I would expect no less than a full refund because of the the stress and panic that I endured for 30 seconds on the highway right after leaving the U-Haul location. My cell phone number direct is 7049236900name is Steve.

Sam H. | Overall Experience |
Rating:

Customer did not leave a comment.

Maria L. | Overall Experience |
Rating:

Staff was extremely helpful, and friendly. Thank you.

Bartholomew L. | Overall Experience |
Rating:

Staff was polite and helpful, even on busy weekends.

Debra R. | First Impressions |
Rating:

Very helpful great customer service

Anthony M. | First Impressions |
Rating:

The staff is always super friendly and helpful.

michael w. | First Impressions |
Rating:

Customer did not leave a comment.

Elizabeth C. | First Impressions |
Rating:

The staff was friendly and the carts inside the storage building are great. Our only problem/complaint is that the map of buildings and storage units given to us was NOT correct and therefore, we had a very difficult time finding our unit. Otherwise, all went well.

Mike C. | First Impressions |
Rating:

Wonderful staff. Very helpful. Did get stuck inside the gate for the longest time (prior storm). No way to reach the front desk, so I almost had to jump the fence. Intercom not working.

ROOSEVELT W. | First Impressions |
Rating:

Good size

paul v. | Overall Experience |
Rating:

Pleasant experience, clean retail and service area. Excellent customer service/

Don B. | Overall Experience |
Rating:

None

Betty I. | First Impressions |
Rating:

Overall the experience was ok just alot of gossip between the workers about other customers in front of a customers..WOW what happend to having some Confidentiality, its just not good for busines.

Stephen M. | Overall Experience |
Rating:

Very helpful, polite,professional and efficient staff. The customer service is impeccable.

renae s. | Overall Experience |
Rating:

Every thing was great

Consander s. | First Impressions |
Rating:

Very helpful

William W. | First Impressions |
Rating:

Worked with me on a difficult situation. Good location, helpful friendly stafff, I will use them again and recommend to friends.

briana s. | Overall Experience |
Rating:

Both manager and assistant manager have a very nasty attitude. No one ever answers the phone. I even called while in the store and it was completely empty and still no answer.UNFRIENDLY SERVICE!!!

juanita m. | Overall Experience |
Rating:

Thanks to you.

deanna j. | Reservation |
Rating:

Jeff & his whole crew are superb!!! Your customer service is #1. Many business & companies could take some tips from you & your whole crew. Thank you for being amazing!

MARY P. | Overall Experience |
Rating:

Good service

richard p. | Overall Experience |
Rating:

Very good transaction

JOHN D. | Reservation |
Rating:

Always enjoy doing business with U-Haul M&S of West Greenville They are the "Good Guys" in the white hats.

Bonita F. | Overall Experience |
Rating:

It was not the facility but the mess up of our pods. The associates fixed the issue but stress was added to what should have been a simple shipment

neal r. | Overall Experience |
Rating:

The manager was really nice, welcoming, and helpful with all our questions.

cathy c. | Overall Experience |
Rating:

the owner was a bit condescending. this was our first time renting and he expected us to know everything and at first was a bit rude

Derick P. | Overall Experience |
Rating:

When they physically moved units around, ours was facing away from the main area, & it took weeks for a fence to be installed. Then a low fence with no top wires and no cameras installed. NOT SECURE.

RODNEY K. | Overall Experience |
Rating:

Great experience.

No reviews have been submitted for this location.

Back
To Top