Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I would advise checking and smelling the storage first
JOHN D.
Rating:
3.0
They didn't help enough
Joe D.
Rating:
3.0
Customer did not leave a comment.
Ashley O.
Rating:
5.0
Service was great! I was impressed with this location. When I returned the truck two people came out and sanitized inside and wiped it down. That was comforting during this time of covid!
EDITH S.
Rating:
5.0
Customer did not leave a comment.
a hope T.
Rating:
4.0
AC was broken inside, very hot. I felt bad for the employees
Katherine G.
Rating:
3.0
Customer did not leave a comment.
Lakeisha T.
Rating:
5.0
Customer did not leave a comment.
ERASTO C.
Rating:
5.0
Customer did not leave a comment.
Alexander K.
Rating:
5.0
The site was fine but it was not the dropoff site we had been promised or listed on our contract.
JOSHUA Y.
Rating:
3.0
Customer did not leave a comment.
Pamela M.
Rating:
5.0
N/a
MICHAEL G.
Rating:
4.0
Customer did not leave a comment.
MASATOSHI S.
Rating:
4.0
Customer did not leave a comment.
MICHAEL H.
Rating:
5.0
They helped me change drop off location so I did not have to pull trailer around for a day and a half. Service was great.
RAYMOND O.
Rating:
5.0
The final location was great. But uhaul customer service is horrible!!
I originally made online reservation to pick the truck up in belton sc. Then they call me and tell I have to pick it up in anderson sc. I explained that that would be extra miles that I would end up having to pay for and lady told me they would adjust milage rate to compensate for it. So I go to anderson to get the truck and truck is not there. I call customer service and after 30 minutes she tells me she has bigger truck which I couldn't use because of location I was moving stuff from. So she tells me I have to go to greenville sc to pick up truck which is what we did. But she couldn't reduce the milage rate. So instead of the 30 miles I had planned for mileage on the truck we had almost 80 which was 50 dollars more on top of the extra gas I had to replace in the truck and all the driving I had to do just to get the truck. Worst experience ever with uhaul will diffently look for other options next time I need this kind of service!!!
michelle B.
Rating:
5.0
Customer did not leave a comment.
KIMBERLY P.
Rating:
4.0
Customer did not leave a comment.
Noah F.
Rating:
3.0
Not enough employees for this location. It was a busy Saturday and only one person knew how to do Uhaul contracts
JESSICA L.
Rating:
3.0
Customer did not leave a comment.
RANDY W.
Rating:
5.0
Customer did not leave a comment.
ANDREW D.
Rating:
5.0
Customer did not leave a comment.
LAURI R.
Rating:
4.0
Customer did not leave a comment.
TERRY R.
Rating:
4.0
I rented this vehicle for 4 hours and was not able to bring it back in the time frame. It was returned the next morning within a 24-hour period I was charged another $54 even though the vehicle was cleaned fuel was filled $200 for that length of time for a 1999 for day vehicle is ridiculous. Yes it was necessary for me to use a U-Haul this time next time I will probably not use the services way too costly for the time frame allowed
TELETHA R.
Rating:
3.0
Truck air did not work and steering was loose
ELIZABETH G.
Rating:
5.0
Great job.
STEVEN K.
Rating:
5.0
Have more hand trucks available.
KIMBERLY S.
Rating:
4.0
Customer did not leave a comment.
GARY P.
Rating:
5.0
Customer did not leave a comment.
tammy L.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
MARION R.
Rating:
5.0
Customer did not leave a comment.
Thomas B.
Rating:
5.0
All of the associates that helped me were great and i will drive across town if i ever need anything again
BRANDON S.
Rating:
5.0
Being a frequent and registered account online user... it would be great to keep my drivers license information so it do not have to upload each time. You keep credit card information.
thanks
BRIAN B.
Rating:
5.0
Customer did not leave a comment.
Rosheeda L.
Rating:
5.0
Customer did not leave a comment.
saria W.
Rating:
5.0
Customer did not leave a comment.
HALISA H.
Rating:
4.0
Customer did not leave a comment.
HOWARD R.
Rating:
5.0
Customer did not leave a comment.
Christy J.
Rating:
4.0
Very busy location. Check-in space is kind of tight - could be expanded or opened up.
RAYMOND E.
Rating:
4.0
Customer did not leave a comment.
GRACE M.
Rating:
3.0
Customer did not leave a comment.
Walter C.
Rating:
2.0
The truck smelled heavily of cigarette smoke and was hard to breathe comfortably. Staff was rude and not helpful
Dustin S.
Rating:
1.0
Customer did not leave a comment.
Rhonda N.
Rating:
5.0
Customer did not leave a comment.
Scott H.
Rating:
5.0
Customer did not leave a comment.
TAMMY M.
Rating:
5.0
Customer did not leave a comment.
ALEXANDER H.
Rating:
5.0
Customer did not leave a comment.
John W.
Rating:
5.0
Friendly staff, neat retail area
DEMETRIUS B.
Rating:
5.0
Customer did not leave a comment.
Michelle C.
Rating:
3.0
Employees not be on cell phone while dealing with customers
GWENDOLYN C.
Rating:
5.0
Each person I dealt with was friendly, patient and helpful.
JOHN L.
Rating:
3.0
I went to pick up the truck and it wasn't available. I was given a bigger truck and was told that I would still be charged the 19.99 received my receipt via email and was charged 29.99.
ALIZABETH M.
Rating:
5.0
Customer did not leave a comment.
BOGDAN R.
Rating:
5.0
Customer did not leave a comment.
Maurice W.
Rating:
5.0
They were a great help.
Maurice W.
Rating:
5.0
Every thing was professional and great
MARY L.
Rating:
5.0
Customer did not leave a comment.
Mary E.
Rating:
2.0
The lady at the store was very helpful explaining the charges but your customer service 800 number is horrible. And customers should a6least be called and asked to pay the charge before a $30 fee is added. Anyone renting a truck has no issue paying a $16 mileage fee but I don't feel the responsibility to pay a $30 fee for you companies lack of communication or ridiculous wait times.
Tracy C.
Rating:
5.0
Customer did not leave a comment.
TOMIKA M.
Rating:
4.0
I have no complaints about the pickup location, my sole complaint is with Uhaul itself. I was supposed to pick up the equipment at one location, which luckily I called before I went to pick it up and they informed me that my equipment had not shown up yet. They then called me an hour and a half later and informed me that they had been working the entire time to figure out what was going on and inform me that my pickup had been moved to another location where they actually had the equipment. I made the reservation 6 days in advance, plenty of time to get things worked out. I did not end up getting my rental until hours after my initial pickup time because of this and when I did finally get to pick up the equipment, there were other customers in the store with the same story as mine and also someone who had made a reservation but the equipment was already reserved by someone else, so their whole moving plans completely went out the window because of the carelessness on Uhaul's end. This has got to be a multi-million dollar company, I am not sure how these events are possible other than blatant disregard for the customer.
JACOB H.
Rating:
4.0
Customer did not leave a comment.
Bonnie O.
Rating:
4.0
Customer did not leave a comment.
John S.
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
LANDA T.
Rating:
1.0
They rude af. Not worth the headache
Lakeisha B.
Rating:
5.0
Customer did not leave a comment.
JEFF G.
Rating:
5.0
Very professional staff. Excellent experience.
Alan L.
Rating:
5.0
Customer did not leave a comment.
Joel M.
Rating:
2.0
The check in was extended due to lack of knowledge on how to process the reservation. The lady was very friendly though.
Terry B.
Rating:
5.0
Customer did not leave a comment.
JAMES G.
Rating:
5.0
Customer did not leave a comment.
Lisa P.
Rating:
2.0
Clear directions to where the buildings and units are located
Brandi G.
|
Online Move In
Rating:
4.0
The only thing I can suggest is better communication about the buildings and units the locations.
Brandi G.
|
Online Move In
Rating:
5.0
Representatives at location very friendly and outgoing!
GARLAND W.
Rating:
5.0
Shereka was very nice and helpful
TISCHARA Y.
Rating:
5.0
Customer did not leave a comment.
Eric M.
Rating:
5.0
Nice workers
KARLTON F.
Rating:
5.0
Customer did not leave a comment.
LAURIE S.
Rating:
5.0
Customer did not leave a comment.
Michael O.
Rating:
3.0
Waited in the lobby for over 15 minutes before someone finally came to the counter. Need to hire more help!
Mark B.
Rating:
4.0
Customer did not leave a comment.
SHIRLEY R.
Rating:
3.0
I noticed the system stated a fuel level 1/8 more than was actually in the truck (same for person before me because I overheard it). Seems odd to me it was two people in a row, same amount, and we both had to catch it. There was also passenger door damage I had to catch. How you can Improve...make sure your system info is accurate on fuel and damage before renting to new person. Other than making sure truck operates properly, the most important things to get right.
Stephen C.
Rating:
3.0
Customer did not leave a comment.
Megan S.
Rating:
5.0
The manager at this facility was very helpful and professional! My experience here was great!
TRAVIS B.
Rating:
4.0
The unit I was supposed to rent had been backed into another unit and they could not get them apart. Resulted in switching units and a 30 minute delay.
Michael B.
Rating:
3.0
Customer did not leave a comment.
Ashley P.
Rating:
3.0
The parking lot was full after hours so we had to park the trailer in an awkward spot, but the website self return made the checkin easy and quick.
BENJAMIN C.
Rating:
5.0
we have rented hundreds of hauls because we drive a tractor trailer and sometimes need a smaller truck and this has always been my favorite location. The people are always friendly, helpful and honest.
ALAN H.
Rating:
5.0
Customer did not leave a comment.
RACHEL S.
Rating:
5.0
Customer did not leave a comment.
KATHLEEN B.
Rating:
5.0
Customer did not leave a comment.
ALISHA J.
Rating:
1.0
Very on organized in the office people actually were going outside to check the truck and they decided to smoke a cigarette in the truck while we waited inside to take a break...Just bizarre
DANA B.
Rating:
5.0
Customer did not leave a comment.
JOHN B.
Rating:
1.0
I've had to call the location multiple times for several days in a row to speak to someone. I was also charged an extra $20 for dropping the truck off late because I could not get the website to recognize my location. A worker said she send a message in a work chat saying I returned it on time and not to charge me extra.
ROBERT S.
Rating:
5.0
Customer did not leave a comment.
GLORIA J.
Rating:
5.0
Check in was a Joke. The guy was Unprofessional. Scarcasm and Lazy. Didn't pull truck up. We had to search for truck Ourself, and didn't give us NO hard copy.
ELGIN W.
Rating:
5.0
You guys have been so good to me !!!
Miranda B.
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
JAMES G.
Rating:
5.0
Customer did not leave a comment.
TAKEISHA G.
Rating:
3.0
Customer did not leave a comment.
LAPRINCESS J.
Rating:
4.0
Customer did not leave a comment.
BRENDA P.
Rating:
4.0
Customer did not leave a comment.
CARMEN M.
Rating:
5.0
Customer did not leave a comment.
JEREMIAH H.
Rating:
5.0
Customer did not leave a comment.
ADAM D.
Rating:
1.0
CSR was incredibly rude. She wouldn't look at me the whole time we interacted and didn't express any remorse for not having almost all of the equipment I ordered. If I weren't under a time crunch I would have cancelled and gone to the Penske center up the road.
THOMAS F.
Rating:
2.0
When I picked up vehicle, the person behind desk had no uhaul uniform on, and had her 4yo child running around the store. She was on phone and kept stopping to scold the child. She actually laid the phone down and ran to the child because he almost knocked over a display. She never apologized to person on phone trying to make a reservation. Meanwhile myself and another customer stood and watched. Very unprofessional to allow it and for her to act like it was normal.
Roy B.
Rating:
5.0
Shereka and April were extremely helpful. They answered all my questions and i had a lot of them. Lol!!!! Great Facility
Michael M.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
WILLIAM F.
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Jessica H.
|
Overall Experience
Rating:
2.0
So many times i waited inside for 10+ minutes while an employee helped another customer, and there were other employees doing nothing but staring at me
Thomas M.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Michael M.
|
First Impressions
Rating:
5.0
Great staff; very helpful and professional. Facilities well maintained.
Matthew S.
|
Overall Experience
Rating:
4.0
Professional and friendly staff. Overall good experience.
Matthew S.
|
First Impressions
Rating:
4.0
The guy that set up the account for storage was helpful. His name was Bradley on Grove rd in Greenville SC
Orvia G.
|
First Impressions
Rating:
1.0
My experience, unbenongst to me started the day I rented. I was not informed that the storage unit was not at the same place the drop off unit was. The staff at the Uhaul on Grove Rd did not inform me either. There were weird vibes so before leaving the 4x8 cargo rental where the cust serv rep told me to leave it, I called the general customer service line. they worked everything out and informed me of everything. I was not to be charged for anything else other than the rental and free month storage. So, now that all my stuff is in this storage unit on Grove...the key card they give me NEVER WORKS. from the very first time. I cant get in or out. I had to visit my storage unit several times and each time the reps were slow and unwilling to assist in getting me in or out of the gate. A cust serv rep ended up giving me a code *2425#...one of the cust serv reps came up to me and insisted I inform him who gave me the number so he could find the breach in the system. Luckily the last time I went to gather all my things, the gate was open. I packed all my things and took them to Public Storage. This was such a bad experience.
Lorena C.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Rhonda F.
|
Overall Experience
Rating:
3.0
Was charged a $20 cleaning fee for a small empty box that was left in the uhaul. Also over charged for gas used. I drove less than 10 miles and uhaul charged me for 2 gallons of gas. Was not satisfied after paying for day use only. Felt like they got one over on me.
Travis A.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Jeff S.
|
Overall Experience
Rating:
5.0
Had a bad experience in Richmond, VA. were picked up truck. But when got Greenville,S.C. location everything was straightened out. Thnx to Greenville I was pleased with outcome.
Rod G.
|
Overall Experience
Rating:
5.0
Good customer service
Jeff S.
|
First Impressions
Rating:
5.0
I have recently relocated to Greenville, SC from Pittsburgh, and Tully went out of his way to accommodate my needs and explain and recommend goods and services he could offer to help in my transition. He was most helpful and friendly.
Jim C.
|
First Impressions
Rating:
4.0
#4. Usually the staff is helpful and friendly, but it depends on who is working. Sometimes, certain employees are not as friendly. My only other complaint is that I have a key card for the gate that I was given when I rented my original unit 100 which no longer works since I closed the second unit 123.
Elizabeth C.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Gloria S.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Carisma H.
|
Overall Experience
Rating:
5.0
I really appreciate everyone being so nice and kind U-Haul is the go to place
Theresa A.
|
Overall Experience
Rating:
5.0
Everything was great and everyone was nice and friendly U-Haul is the way to go
Theresa A.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
CHRISTINE E.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Sam H.
|
Overall Experience
Rating:
5.0
Staff was extremely helpful, and friendly. Thank you.
Maria L.
|
Overall Experience
Rating:
5.0
Staff was polite and helpful, even on busy weekends.
Bartholomew L.
|
Overall Experience
Rating:
5.0
Very helpful great customer service
Debra R.
|
First Impressions
Rating:
5.0
The staff is always super friendly and helpful.
Anthony M.
|
First Impressions
Rating:
2.0
Customer did not leave a comment.
michael w.
|
First Impressions
Rating:
4.0
The staff was friendly and the carts inside the storage building are great. Our only problem/complaint is that the map of buildings and storage units given to us was NOT correct and therefore, we had a very difficult time finding our unit. Otherwise, all went well.
Elizabeth C.
|
First Impressions
Rating:
4.0
Wonderful staff. Very helpful. Did get stuck inside the gate for the longest time (prior storm). No way to reach the front desk, so I almost had to jump the fence. Intercom not working.
Mike C.
|
First Impressions
Rating:
5.0
Good size
ROOSEVELT W.
|
First Impressions
Rating:
3.0
Overall the experience was ok just alot of gossip between the workers about other customers in front of a customers..WOW what happend to having some Confidentiality, its just not good for busines.
