Customer Reviews for U-Haul Moving & Storage of Wake Forest

5370 reviews

9701 Capital Blvd   Wake Forest, NC 27587
(Located in old Burlington Industries plant)

(919) 562-1707

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(919) 562-1707

9701 Capital Blvd
Wake Forest, NC 27587
(Located in old Burlington Industries plant)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Service was good and process to pickup truck was quick and easy. Return area for trucks needs attention! Debris and trash around the area. Could use a thorough cleaning.

Carla C. 
Rating:
4.0

Customer did not leave a comment.

David P. 
Rating:
4.0

Customer did not leave a comment.

Raymond M. 
Rating:
5.0

Customer did not leave a comment.

Ada F.  |  Overall Experience 
Rating:
5.0

It was just so incredible easy! I literally booked it online, checked in online. Walked inside to grab the key and when I was done I pulled up and dropped it off. Just so easy and the truck was nice and ran excellent!

Kathryn C. 
Rating:
3.0

Customer did not leave a comment.

Montel C. 
Rating:
4.0

I made a reservation online at a different location and when I arrived to pick up the truck they didn't have one for me. Fortunately the onsite person was able to locate one at the 9701 Capital Blvd location but I received no concession for my inconvenience. I have no issues with the service but I wasted over 45 minutes having to drive to a different location to get a truck.

PAUL F. 
Rating:
4.0

Customer did not leave a comment.

Stacey R. 
Rating:
5.0

Customer did not leave a comment.

Greg G. 
Rating:
5.0

Customer did not leave a comment.

Paul A. 
Rating:
4.0

aside from ot being very hard to get someone to answer the phone when you a question I would give this facility a 4 star rating. how ever if they did something about this problem I'd give it two thumbs up and would certainly suggest using this u-haul facility..

Lucille A.  |  Overall Experience 
Rating:
2.0

Truck was dirty inside and the passenger door was not closed all The way, door was rattling in highway and had to pull over to close. Back door was also wide open. Very unsafe.

Thomas J. 
Rating:
4.0

Person did not seem to care that our mileage overage was incorrect

Kenneth H. 
Rating:
5.0

Customer did not leave a comment.

Peter B. 
Rating:
5.0

Staff who assisted me was very professional, friendly, and knowledgeable. He adjusted my original order to a larger unit. Walked me through the steps for entering and exiting my storage unit. Explained what to do in case of an emergency, how to alert Uhaul staff.

Doris B.  |  First Impressions 
Rating:
5.0

Best ubaul location I've been at in quite awhile, because the rep (I wish I recalled his name) was helpful, friendly and efficient.

Linda R. 
Rating:
5.0

Customer did not leave a comment.

Kelly Y. 
Rating:
5.0

Customer did not leave a comment.

Molli J. 
Rating:
4.0

Customer did not leave a comment.

TIMOTHYBRIAN G.  |  First Impressions 
Rating:
4.0

Great experience over all. Only issue was that the sliding doors are only open during office hours.

Adrienne C.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Dhruva V. 
Rating:
5.0

Customer did not leave a comment.

Paul G. 
Rating:
1.0

e received multiple calls, texts and emails to confirm our delivery for Sunday 6/13 but after waiting till noon when we called we were told that our delivery was UNSCHEDULED! we had driven 8 hours to meet our ubox. Finally we drove to the U-Haul location unloaded our box rented a truck and moved it our selves. I will report this to the BBB and i will demand a refund . This was the most unprofessional incompetent experience I have had with any company.

Bindubal B. 
Rating:
5.0

Prompt service Friendly and courteous staff Could improve process for return of equipment after hours. The lot was full so unclear what else to do

Elizabeth D. 
Rating:
4.0

Customer did not leave a comment.

Debbie V. 
Rating:
5.0

Customer did not leave a comment.

Ingrid R. 
Rating:
5.0

The general manager & his staff do a wonderful job, I rent a lot of trailers from them, and they always have me in and out quickly and efficiently.

dj F. 
Rating:
4.0

Customer did not leave a comment.

Thomas H. 
Rating:
5.0

Improve the online ordering system. It's cumbersome.

Donovah A. 
Rating:
4.0

Only 2 people working on a busy Saturday. Drop off line was filled with dropped off trucks and couldn't use that lane.

Chase C. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM G. 
Rating:
5.0

Customer did not leave a comment.

David B. 
Rating:
5.0

Customer did not leave a comment.

Keith E. 
Rating:
5.0

Gentleman receiving trailer was polite, friendly and efficient.

GARY N. 
Rating:
4.0

Lose the 3/4 full for gas. Rent it out and require it to be returned with a full tank of gas. I returned with more but you won't refund the overage but you will charge if it's short. Who came up with the 3/4 full idea? Boo.

Thomas O. 
Rating:
1.0

The instructions were extremely hard to follow. We never found the drop box for the keys so we put them in a pick up box and have no idea if that's right. I also don't recall being told about gas usage and whether or not we have to fill the tank prior to returning the truck. It had 1/4 tank when we picked it up. Also checking in was supposed to be a quick and easy online transaction. This was not the case.

Robert B. 
Rating:
5.0

The staff here is truly fantastic. Very customer focused and great to work with. The facility is everything I was looking for climate-controlled storage (size of units, security, ease of access, cleanliness, ...). Also, having a one-stop shop for all my moving and storage needs was super convenient.

Peter B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

RAYMOND J. 
Rating:
4.0

The return service was lacking. The posted rules said one thing but the employee said something different after I had waited on him for over a half hour.Uhual needs to post the return rules that they want the customers to follow. I am a sticker for details.

Mari A. 
Rating:
5.0

Great team … great service … great units!! One stop for everything you need when moving/storing items. Kudos!!

Peter B. 
Rating:
5.0

Super friendly people!

Adam C. 
Rating:
5.0

Customer did not leave a comment.

Mark K. 
Rating:
5.0

Customer did not leave a comment.

Jennifer H. 
Rating:
5.0

Quick and fast service

Brenda R. 
Rating:
5.0

Customer did not leave a comment.

Deborah K. 
Rating:
5.0

I can't think of a thing, and I could not have asked for a better experience...well done!

Doug L. 
Rating:
5.0

Great customer service, and staff goes above and beyond

michael P. 
Rating:
2.0

Customer did not leave a comment.

mike H. 
Rating:
3.0

Customer did not leave a comment.

Bryce D. 
Rating:
5.0

Online return is not user friendly, would not let me sign in.

Scott V. 
Rating:
5.0

This location was exactly what I expected from U-Haul. Everyone was quick, friendly and very helpful. They knew exactly what to do with the truck when I told them the A/C was not working.

Anthony F. 
Rating:
5.0

Customer did not leave a comment.

tamara S. 
Rating:
5.0

Customer did not leave a comment.

William C. 
Rating:
5.0

Customer did not leave a comment.

FREDERICK H. 
Rating:
5.0

The service team were professional and very helpful!

Jodi O. 
Rating:
5.0

Customer did not leave a comment.

DEREK B. 
Rating:
5.0

Customer did not leave a comment.

Alen H. 
Rating:
5.0

Smooth experience. all digital. I had to wait to pick up the key for the truck though. No one was in the office when I arrived.

William N. 
Rating:
5.0

Customer did not leave a comment.

Paul M. 
Rating:
5.0

The representative at the desk was very helpful!!

floleshia p.  |  First Impressions 
Rating:
5.0

Calvin did a great job helping me at the last minute get a truck and storage unit.

John H.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Floleshia G. 
Rating:
5.0

I rented two trucks and storage units in the last week. The team was great to work with and helped me when some other locations couldn't. Calvin did a great job.

John H. 
Rating:
5.0

Customer did not leave a comment.

Michael G. 
Rating:
5.0

Customer did not leave a comment.

Friedel K. 
Rating:
5.0

Customer did not leave a comment.

Lynnetta B. 
Rating:
4.0

I return the unit clean and fuel up the same way I took it. I have fuel receipt. Why I've bin charge fir fuel ????

DORON V. 
Rating:
5.0

Really fast drop off!

SAMIA P. 
Rating:
4.0

Service & the vehicle were excellent. Finding the lockbox & figuring out how to open it were ridiculous. I'm still not sure we did it right.

Lisa S. 
Rating:
5.0

Customer did not leave a comment.

Daniel M. 
Rating:
5.0

Customer did not leave a comment.

Kisean T. 
Rating:
4.0

Customer did not leave a comment.

SHAREE B. 
Rating:
4.0

Customer did not leave a comment.

Tristan C. 
Rating:
4.0

Customer did not leave a comment.

Samuel W. 
Rating:
5.0

Customer did not leave a comment.

Paul A. 
Rating:
4.0

There was a scheduling issue. My box was scheduled 1 month later (June 29th) than the dates I had requested (May 30th). I had planned for the movers at the scheduled time (May 30th). Hence, this caused some discrepancies and additional expenses.

munkund D. 
Rating:
5.0

Customer did not leave a comment.

HOLLY J. 
Rating:
3.0

This was some of the absolute worst customer service I've experienced. I'm only giving an average rating because the employees at capital Blvd were helping and empathetic. The rest of the employees at uhaul I dealt with that morning, ESPECIALLY those at 5505 Commercial Ave, had a clear lack of customer service skills. They were rude and extremely unhelpful. The morning we were due to pick up our truck our location was changed to 5505 commercial Ave. After driving there and realizing there was no truck available the employees informed us our truck was given away and there was nothing they could or would do to help us. I couldn't believe the lack of responsibility or willingness to help us find a solution. I didn't even get a sorry from these employees. One employee even told the manager to "have fun" as he handed the phone over to her to speak with me. Frustrated, I drove back to the Capital Blvd location and after 30 minutes we located a truck 20 minutes outside of Raleigh. We were expecting movers that morning and this hassle put us behind by 2 hours. Again, the employees at the third location in Wake Forest lacked any empathy. After all this we were credited back $50 for the reservation that guaranteed we would have a truck that morning. Literally the bare minimum uhaul could do. This entire experience was a 0 out of 10 and I will not be using uhaul at any point in the future. I shouldn't even be paying for this garbage experience. What kind of a company gives away a truck that was reserved and then doesn't bother helping find a solution?

ALEXANDER L. 
Rating:
5.0

Customer did not leave a comment.

Paul K. 
Rating:
5.0

Customer did not leave a comment.

JOSEFINA L. 
Rating:
5.0

It would be nice to have a couple trash cans on the property. I know you don’t want people filling them with a bunch of junk, but there was nowhere to throw away anything

Meagan G.  |  Online Move In 
Rating:
5.0

Great

Gerald B. 
Rating:
4.0

The interior of the truck was clean but the windshield was covered with bug splatter. As I was driving, I attempted to use the windshield washer fluid only to find out it was empty. When I got home I filled the reservoir, but the fluid was leaking out somewhere from underneath. I feel like windshield fluid should be checked before every rental.

Christopher R. 
Rating:
5.0

Customer did not leave a comment.

Marvin P. 
Rating:
5.0

Customer did not leave a comment.

James L. 
Rating:
5.0

Customer did not leave a comment.

Clarence L. 
Rating:
5.0

Customer did not leave a comment.

JAMES V. 
Rating:
5.0

I could not gain access through double doors and the only reason I was able to was because anther cx let me in..had to keep something in door to not get locked out..other than that I would dead recommend this establishment and wouldn’t even mention my incident..the staff was awesome and check in was easy and very clean

Elaine D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Frederick C. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey M. 
Rating:
5.0

Customer did not leave a comment.

Ken H. 
Rating:
5.0

Great customer service

Conly S. 
Rating:
5.0

Staff is always friendly and makes sure you have everything you need!

Derrick L. 
Rating:
5.0

Customer did not leave a comment.

Steven B. 
Rating:
5.0

Excellent service! Highly recommend!

WILLIAM N. 
Rating:
5.0

Customer did not leave a comment.

Wendy W. 
Rating:
5.0

I was very happy with them.The customer service gentleman was great.We had a bad experience with the moving help.They were very rude when we called.When we called the day before they said they were booked.

Joseph B. 
Rating:
5.0

Customer did not leave a comment.

RUBY T. 
Rating:
5.0

Customer did not leave a comment.

JAMES R. 
Rating:
5.0

Customer did not leave a comment.

Sharon K. 
Rating:
5.0

Keep up the good work.

Sean M. 
Rating:
4.0

Customer did not leave a comment.

DENISE E. 
Rating:
5.0

Customer service was fantastic

Eliot W. 
Rating:
5.0

Awesome customer service! Gerald and Bland are great team members! They both took the time to answer my questions and to show me how to put a box together. Complete customer care!

Akinyi E. 
Rating:
5.0

Customer did not leave a comment.

SAMUEL H. 
Rating:
5.0

Customer did not leave a comment.

Leah T.  |  First Impressions 
Rating:
5.0

Awesome 👌

Victor C. 
Rating:
4.0

great service with a limited staff!

Jeff G. 
Rating:
5.0

Customer did not leave a comment.

TRAVIS A. 
Rating:
5.0

Customer did not leave a comment.

Rigoberto M. 
Rating:
5.0

The location was enormous and yet service was very personal and helpful

PAUL U. 
Rating:
5.0

The Bests

Jerry A.  |  First Impressions 
Rating:
5.0

Deena and Logan were incredibly helpful in getting me just the right fit for my storage space. They along with Gerald were pleasant, personable, and professional! Big thanks to them!!

Deborah A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Manuel C.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Graham H.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

carol k.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tiffany D.  |  First Impressions 
Rating:
5.0

Although, there was a minor problem with my original contract because the name was wrong, I had to get a new contract. The problem with that was a higher price of $15. Since, I couldn’t pull up the original contract & didn’t remember the size & actual price, I accepted the new contract.

Gwendolyn C.  |  First Impressions 
Rating:
4.0

The staff was friendly and the locker was clean. I just wish they had checked out the truck when I got there and turned it in so I could get a receipt that day. I am worried that I could get dinged for not enough gas, incorrect miles, or damages that were already on the truck. But I am sure it will be fine, that peace of mind would've just been comfortable.

Patrick B.  |  First Impressions 
Rating:
5.0

Staff were very helpful and professional. Thank you to the staff for being kind and helpful.

anita s.  |  Overall Experience 
Rating:
5.0

Very clean and the staff, are great

Michael P.  |  Overall Experience 
Rating:
5.0

N/A

David P.  |  First Impressions 
Rating:
5.0

We plan to use their storage till we can get into our new home. Well kept and clean facility with excellent security.

Hope T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tarrell R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kenneth F.  |  First Impressions 
Rating:
5.0

Great staff!

Thomas N.  |  Overall Experience 
Rating:
5.0

The staff, facility, and overall experience using the large storage was excellent. I knew my items were safe, dry, and protected from the environment.

James R.  |  Overall Experience 
Rating:
5.0

Staff was friendly and helpful

Christopher P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Travious W.  |  Overall Experience 
Rating:
5.0

Incredibly clean great customer service

Michael P.  |  First Impressions 
Rating:
5.0

I was pleased with security both there for my belongings and for myself, a 74 year old great grandmother. The provided carts were in good condition and available. The staff was always helpful and pleasant.

linda t.  |  Overall Experience 
Rating:
5.0

Was very surprised that those 26ft boxes kept everything dry and in perfect conditions even after months of freezing cold temperatures... definitely thought there would be a leak and things would get ruined but no everything was the same way I put it in and I'm happy with the experience.

Eugenia B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

AGNES J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Vanessa P.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Jackie C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sonia L.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Linda H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Vanessa P.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

DAPHNE F.  |  Overall Experience 
Rating:
5.0

Great staff and service capital blvd Wake Forest NC location. Thanks

Thomas N.  |  First Impressions 
Rating:
5.0

Jeff and Calvin where both extremely nice and professional. I had a very very bad experience with Storage Sense down the road in Wake Forest and I knew you had climate controlled United so I called and spoke with Jeff and had a unit with in minutes.

Lucille A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Gary F.  |  Overall Experience 
Rating:
5.0

Both employees were friendly and helpful. Excellent service.

Christopher P.  |  First Impressions 
Rating:
5.0

I particularly appreciate the professionalism and quickness in the response to help.

Kay C.  |  Overall Experience 
Rating:
5.0

Muy profesionales y dispuestos a ayudar y orientar al cliente.....

Maria G.  |  Overall Experience 
Rating:
4.0

Fast, well trained, excellent service

Jen h.  |  Overall Experience 
Rating:
5.0

Quick and easy to setup. I did the first part online.

Johnny W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jennel W.  |  First Impressions 
Rating:
5.0

Sales reps. were extremely friendly and helpful. A+++++ customer service

David M.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Gary F.  |  First Impressions 
Rating:
5.0

SERVICE

Galen M.  |  Online Move In 
Rating:
5.0

We dealt with an employee named Deanna. She went above and beyond to make sure all of our needs were met. Very good experience.

Phillip W.  |  Overall Experience 
Rating:
4.0

The only issue that I have is that the after hours steel access door is to small. It is Lesley impossible to get large items out that door when the glas sliding door is locked.

markus e.  |  Overall Experience 
Rating:
5.0

Staff was wonderful. Took care of all our needs. Pleasant, efficient, with excellent communication.

Phillip W.  |  First Impressions 
Rating:
5.0

Staff was very professional and helpful. We above and beyond to help us.

Diane M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

paul c.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

James C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

michael b.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lauren G.  |  First Impressions 
Rating:
5.0

Best storage facility I have ever used. Rented my space for almost 4 years and had no issue with access and especially no problem with spiders or mice like I have experienced when using other storage places. Would not think twice about using this facility again!

LAURA S.  |  Overall Experience 
Rating:
5.0

A little more expensive than some, but by far the best facility of this type I have ever used. Worth the added cost and then some.

Ray T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jennifer H.  |  First Impressions 
Rating:
5.0

Because of the customer service we received, if we ever need storage, U-Haul will be the place that we go. Thank you for your excellence!

Terri M.  |  Overall Experience 
Rating:
5.0

Very easy to get what I needed. Staff was great. Thank you

Robert R.  |  Online Move In 
Rating:
4.0

Bathroom could be a little better I.e. soap paper towels were not always available be mindful it’s EXTREMELY IMPORTANT during this PANDEMIC/COVID-19

dia j.  |  Overall Experience 
Rating:
5.0

EVERYONE was very friendly. I am a single parent, relocating to another state, with a toddler, during a pandemic, driving 26’ uhaul while towing a car and I was TIRED. I’m not sure if they saw exhaustion on my face or not but everyone was so very accommodating.

Sheryl A.  |  First Impressions 
Rating:
5.0

This move in process was absolutely amazing. From the front desk associates being incredibly helpful to the facility being clean and easy to access. I’m very pleased and feel secure that my “home” is stored in a great facility.

Angie B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Judith M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Destiny E.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Richard T.  |  First Impressions 
Rating:
4.0

I’m trying to cancel my storage unit but can’t get through via phone please help me cancel my storage unit rental

Elizabeth M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lamar H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MARION G.  |  First Impressions 
Rating:
5.0

Gerald Brinson was very professional and knowledgeable in providing insight on what self storage solution will support my requirements. The staff was helpful throughout the process of me turning in the truck, unload the truck and storing my household goods. Your team made my move to NC must easier. Thanks.

Dwight L.  |  First Impressions 
Rating:
5.0

Very friendly the staff.....fast problem solution...

MARIA G.  |  First Impressions 
Rating:
5.0

Calvin was the gentleman that helped me. I was not sure of the exact size that I needed so he asked what was I going to put it in and he recommended a 5 by 10 for me. Then he walked me to the locker and showed me how to swipe in the outdoor verification checker. When we got to the locker, it already had a lock on it so we had to go back inside and get another locker. On the way back inside he was a complete gentleman and he open the door for me and even said “after you”. That was really sweet! Then he assigned me a different locker and we went back to try it again. This time the outside card was not swiping correctly. I told him that I have to come back late that evening and it is going to sound the alarm on me and notify the police. He laughed and said that it would not but if it did it would only alert the GM. After I received an empty locker and we confirmed that I was good I left the store. I came back that evening and my card did not work and the alarm went off anyway. I just laughed and I thought about Calvin saying that it would not go out to alert the police lol. I called back the next day and asked to speak with him. I told him that I was out of town working that day but I would return the next morning. He said that he would leave a note for his manager as to what happened so they could fix it since he would not be in until 1 pm. I went back the next day and everything was just as he said it would be. Although the alarm went off on me, Calvin was really nice and he took care of me. Even when there was an issue, he fixed it and still took care of everything. I really appreciate how nice he was. Please thank him for me for all of his help! :) ( I would thank him myself, but the alarm did go off on me lol) —Shay Hamidou

Shay H.  |  First Impressions 
Rating:
5.0

Very friendly, professional, well experienced. Nothing NEGATIVE to say. Just thank you to all staff 👍👍👍

Luldes R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

joe s.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Carlon R.  |  First Impressions 
Rating:
5.0

Employees extremely nice and helpful!

Joseph E.  |  First Impressions 
Rating:
5.0

This place was so nice. And a gentleman by the name of Thomas and a young lady he was working with was very friendly and kept going back in fourth because I confused. They demonstrated what it meant to go that extra mile for a customer.

Kimberly H.  |  First Impressions 
Rating:
5.0

The units were very clean as was the parking area, Thw staff was very friendly and helpful.

SHELDON C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MARCO S.  |  First Impressions 
Rating:
5.0

Awsome!

Brandon B.  |  Overall Experience 
Rating:
5.0

Extremely helpful , always smiling, always willing to stop and actually show how to resolve any issue. Most competent staff ever! Have recommended friends, family to use this particular facility. Great Job, thanks so much. Kathy Otoole

Kathleen O.  |  Overall Experience 
Rating:
5.0

Great customer service. No issues at all. It was always clean and accessible. Definitely recommend to anyone needing a storage unit and also for renting a moving truck. I Will use this company again in the future.

Jameika D.  |  Overall Experience 
Rating:
4.0

Price is a little high, but it was the easiest and most convenient location for me. Hope not to have stuff in storage too long.

Ray T.  |  First Impressions 
Rating:
5.0

First month free a good inducement. Easy access and free use of moving carts helpful.

Alton M.  |  First Impressions 
Rating:
5.0

With everything that is going on the workers made me feel safe and comfortable.

Elicia J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

joe s.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

okesa s.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

janice t.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michael B.  |  First Impressions 
Rating:
5.0

Great facility

Richard B.  |  Overall Experience 
Rating:
4.0

It was a great experience. I did not have ro worry about my belongings not being safe.

JOYCE N.  |  Overall Experience 
Rating:
4.0

Always read the fine print for your storage contract. The staff are courteous and efficient.

Deborah K.  |  Overall Experience 
Rating:
4.0

Home office billing continuously billed for missed payments when bill was on autopay. Had to change credit card and after that, incorrect late notices continued.

Jerry G.  |  Overall Experience 
Rating:
1.0

I will never do business with U-Haul again. You're late fee was f****** ridiculous. I can't believe you charge me a $50 late fee for a $25 storage building. You suck

Kenneth & Nature S.  |  Overall Experience 
Rating:
5.0

Super friendly staff and great location. Access after hours was a breeze and the online options made it even easier

Natalie O.  |  Overall Experience 
Rating:
5.0

Great service

Teresa B.  |  First Impressions 
Rating:
5.0

The rental couldn't have been any easier and the staff was excellent. In the future these will be the only folks that we will do business with for truck, trailer or storage rentals. Great service

Johnny B.  |  First Impressions 
Rating:
5.0

Thank you

Sandra C.  |  Overall Experience 
Rating:
5.0

Your Team was Great ! Great sense of Humor goes a long way when someone is stressing about moving & Storing their belongings. Great Job from top to bottom.

MICHAEL T.  |  Overall Experience 
Rating:
1.0

They tried to charge me 40 dollars for 2 gallons of gas. I'll call Penske for my moving truck needs from now on.

Kenneth & Nature S.  |  First Impressions 
Rating:
3.0

My unit was too far from the loading zone but otherwise I have no other complaints.

JAMIE J.  |  First Impressions 
Rating:
5.0

The Associate did a Great Job answering Question and making The Experience Awesome 🥰🥰🥰🥰

douglas r.  |  First Impressions 
Rating:
4.0

My only negative comment has to do with the way the billing was set up. The bill didn't show as due until the day before it was due.Otherwise the facility and service were excellent.

Michael K.  |  Overall Experience 
Rating:
5.0

Highly recommend this storage facility to others.

RUTH P.  |  Overall Experience 
Rating:
2.0

Your office service was fine but driving condition of the truck was poor. 2 different people drove it both said the same thing. It was either the struts or maybe rim of wheel, felt unsafe driving it!

Bonnie Delene S.  |  First Impressions 
Rating:
5.0

Much better than I expected from a storage facility. It was easy to use and I felt my belongings were secure in a temperature ontrolled environment, which was exactly what I needed. Thanks

James A.  |  Overall Experience 
Rating:
3.0

I choose this facility due to the appearance however when I arrived to retrieved my belongings after 1 month and 2 weeks roaches was in the hallway near my storage. Yes I had roaches in my boxes.

Pia D.  |  Overall Experience 
Rating:
5.0

I had a great experience with Uhaul storage :)

Jamie C.  |  Overall Experience 
Rating:
5.0

I had two storage units and dropped off equipment four times. One of the largest and most efficient Uhaul facilities I have ever used. Never had any issues with assistance or service.

JOE W.  |  Overall Experience 
Rating:
5.0

Gerald, the manager, and all his staff we met, were absolutely outstanding in terms of friendliness, helpfulness, and customer service. I will recommend this location to all of my friends!!!

Peter T.  |  Overall Experience 
Rating:
5.0

This is the best storage facility! Staff are helpful and friendly, and the facility is very clean and safe. I will definitely return if I need storage in the future.

Elaine B.  |  Overall Experience 
Rating:
5.0

I appreciated the fact that I stored items for over 2 years and the price did not go up.

randi s.  |  Overall Experience 
Rating:
5.0

Thank you

Quanesha S.  |  Overall Experience 
Rating:
4.0

Had 3 storage units for almost 3 years and rented numerous trucks in those 3 years with few issues and good service.

David H.  |  Overall Experience 
Rating:
5.0

Very helpful staff. Nice, clean facility. Thanks much.

Terry K.  |  First Impressions 
Rating:
5.0

So efficient and professional! Amazing customer service and best UHaul experience we’ve ever had...and we moved often.

Mary J S.  |  First Impressions 
Rating:
5.0

We were very impressed by the cleanliness and overall facility operations. The customer service was outstanding. If you are looking for climate controlled storage definitely check out this facility!

Roberta A.  |  Overall Experience 
Rating:
5.0

A+

charles b.  |  Overall Experience 
Rating:
4.0

Great experience overall with renting two storage units for 1.5 years at this location. Pricing was a bit high, so that's why it only got 4 out of 5 stars from me. Thank you to Gerald and his team!

Lisa E.  |  Overall Experience 
Rating:
4.0

Grandkids were freaked out by spiders and little bugs in storage unit.

Flora H.  |  Overall Experience 
Rating:
5.0

The staff at this facility could not be nicer and more helpful. They are not just sitting around. They are walking around, asking if you need help and picking up at the facility.

KIM M.  |  Overall Experience 
Rating:
5.0

This is the best storage facility. The staff are friendly and very helpful. I rented a 15' foot truck and a storage unit. My experience has been pleasant and enjoyable. Thank you Gerald and staff.

Elizabeth B.  |  Overall Experience 
Rating:
5.0

The customer service at this facility is excellent! Deanna was great! They were quick and did value my time. They worked with me to get the right size of storage unit and went over all instructions!

KIM M.  |  First Impressions 
Rating:
5.0

Tiffany is great! She keeps the storage facility spotless and any time you have a question, she is always glad to help.

Carey Michael L.  |  Overall Experience 
Rating:
5.0

It is very convenient to rent your truck and store it at the same place

Giovanni D.  |  Overall Experience 
Rating:
2.0

Not good movinghelp did much better job always there to answer any questions

mariam c.  |  Overall Experience 
Rating:
2.0

I couldn't ever anyone to talk everytime I called always busy I think at some point there has to be someone to talk to and answer any concerns will not use uhaul any time soon need better serve pe

mariam c.  |  Overall Experience 
Rating:
5.0

Good convenient place for storage

robert d.  |  Overall Experience 
Rating:
5.0

Great service

Ben R.  |  Overall Experience 
Rating:
5.0

Thank you a... you helped make a difficult move so easy for us, we are so appreciative of this!!

David B.  |  First Impressions 
Rating:
5.0

XXX

Edward D.  |  Overall Experience 
Rating:
5.0

This review relates to the service and delivery of U Boxes. Staff was very friendly and accommodating. They were very professional and represented U-Haul very well. I would recommend!

Vittorio M.  |  Overall Experience 
Rating:
2.0

Did not have unit I thought I had reserved. Walking long distance to an inside unit, and loading onto a cart and unloading a 26 foot fully loaded truck was not realistic. Had to seek another storage.

Marcia L.  |  First Impressions 
Rating:
5.0

Exceptional customer service and great experience! Looking forward to making Wake Forest my final destination!

Sharon R.  |  First Impressions 
Rating:
5.0

The staff is friendly and very willing to help. Overall, the facility is very clean and well maintained. It is a convenient location with easy access. Pricing is reasonable. I am a return customer.

Elizabeth B.  |  First Impressions 
Rating:
5.0

Excellent customer service consistently.

MELVIN P.  |  Overall Experience 
Rating:
5.0

Thank you for the great service and storage needs.

MICHAEL E.  |  Overall Experience 
Rating:
5.0

We did not visit the actual facility but had a U-Haul box delivered to our house. We were very pleased with the service. Our box arrived early, was delivered promptly and then picked back up.

Lynne I.  |  Overall Experience 
Rating:
5.0

My items I kept in the storage for the past year, we're in the same shape when I cleaned out the storage as when I put them in.

Annette J.  |  Overall Experience 
Rating:
3.0

.

Rob W.  |  Overall Experience 
Rating:
5.0

N/A

Linda H.  |  Overall Experience 
Rating:
5.0

The staff was wonderful friendly helpful clean comfortable to talk to just all around wonderful

Isabel H.  |  Overall Experience 
Rating:
5.0

We moved from AZ to NC and needed to have our 2 loaded UHaul trucks stored for a couple of days before unloading. They were extremely accommodating and pleasant. Thank you!!!!!

carol g.  |  First Impressions 
Rating:
5.0

Excellent!

Linda H.  |  First Impressions 
Rating:
5.0

Every thing was good got my furniture move on time

Sandra D.  |  First Impressions 
Rating:
4.0

I didn’t actually go into the facility, I used the uhual pods and this location delivered them and picked them up The service was good. Requested early evening delivery but they showed up at noon.

Jacob S.  |  Overall Experience 
Rating:
3.0

overall am satisfied. The downside to it all: 1. I could not get the website to schedule delivery and 2. Delivery times requested 4pm actual delivery 8-11 am. Disappointed 3. No prorate for $

Kathleen M.  |  Overall Experience 
Rating:
5.0

Gerald was incredible, and very helpful as well

tewodros t.  |  Overall Experience 
Rating:
5.0

Gerald is great!

Deanna R.  |  Overall Experience 
Rating:
5.0

I WAS WELL PLEASED.

Stephen S.  |  Overall Experience 
Rating:
5.0

Fast, friendly service. Text and email updates were timely and took stress out of the move.

James H.  |  Overall Experience 
Rating:
2.0

To expensive and we you need help they refuse to help

Kimberly F.  |  Overall Experience 
Rating:
5.0

Na

Inger B.  |  First Impressions 
Rating:
5.0

Great customer service. Fast check out. Thanks

James Y.  |  First Impressions 
Rating:
5.0

Thank you

Lisa L.  |  Overall Experience 
Rating:
5.0

Jeff was one of the best customer service reps I have dealt with. The facility was spotless and everyone was very accommodating

Roberta A.  |  First Impressions 
Rating:
5.0

The customer service personnel are very nice helpful and pleasant.

MICHAEL E.  |  First Impressions 
Rating:
5.0

Extremely satisfied with the service and attention I received at U-Haul, Capital Blvd, Wake Forest, NC. Everything explained about storage unit as well as trucks. Very polite, and informative. Kathy

Kathleen O.  |  First Impressions 
Rating:
5.0

This is a great facility the staff are very friendly and knowledgeable .It is clean and secure . This will be my go to for storage and truck rental needs . Thank you this was a great experience

Richard H.  |  Overall Experience 
Rating:
5.0

Jeff did an excellent job in making our reservation easy. Howerver the system needs to upgrade which delayed most of the check out time.

Mayank K.  |  Overall Experience 
Rating:
5.0

Good staff

Henry K.  |  Overall Experience 
Rating:
1.0

Informed staff that I was moving out and they still charged me $149.00 with a smart comment:”You can’t get any money back!”

robin l.  |  Overall Experience 
Rating:
5.0

Great experience

David B.  |  Overall Experience 
Rating:
5.0

I never heard of U-Box before but have already recommended it for friends in NY who are moving.

esther m.  |  Overall Experience 
Rating:
5.0

We have had over the last 15 months several storage units. The place was always clean. The staff was always friendly and helpful. If I need a storage unit again. This is the place I would use again.

William K.  |  Overall Experience 
Rating:
5.0

Great staff

Nia C.  |  Overall Experience 
Rating:
5.0

Had a very good experience with renting our first U HAUL van . Staff were flexible and professional . well done !

David C.  |  Overall Experience 
Rating:
5.0

great!

Matthew L.  |  Overall Experience 
Rating:
5.0

The staff was always helpful, friendly. I did recommend the facility to my niece who is currently a tenant.

donna b.  |  Overall Experience 
Rating:
5.0

U Haul has been a pleasure to work with

Stephanie S.  |  Overall Experience 
Rating:
4.0

Very nice people and seem to be very knowledgeable, and organized.

Kline W.  |  Overall Experience 
Rating:
5.0

This facility is conveniently located, clean, and well maintained.

Daniel D.  |  Overall Experience 
Rating:
5.0

The delivery and pickup of the U-boxes was quick and easy.

brooke f.  |  Overall Experience 
Rating:
5.0

I needed a storage space during a difficult local relocation transition, and the staff got me squared away in record time. Patient and professional.

faye p.  |  Overall Experience 
Rating:
5.0

Can't beat the staff for helpfulness and knowledge. Would highly recommend this UHaul facility.

stan t.  |  Overall Experience 
Rating:
5.0

Great place. Well managed.

Eric A.  |  Overall Experience 
Rating:
5.0

Thnx

Leonard O.  |  Overall Experience 
Rating:
4.0

Very helpful staff. Nice, clean faci

Steven C.  |  Reservation 
Rating:
5.0

The woman who moved the uhaul boxes did some truly awesome work. I know I would have struggled trying to load and unload those boxes. She was efficient and did an excellent job.

Mark B.  |  Overall Experience 
Rating:
5.0

The U box driver was friendly and courteous

Karl V.  |  Overall Experience 
Rating:
5.0

Ive used many self storage places. This is by far the best Ive ever encountered

brian m.  |  Overall Experience 
Rating:
5.0

Everyone at the office is very professional and courteous.

Jacquelina A.  |  Reservation 
No reviews have been submitted for this location.

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