Customer Reviews for U-Haul Moving & Storage of Wake Forest

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Wake Forest

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Laura T. on

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Great place! The staff are very nice and professional.

Christopher D. on

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Richard M. on

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Disappointed that an overnight fee was sppkied

Sheldon C. on

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Audrey H. on

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Nathan W. on

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Kevin N. on

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Teresa B. on

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Great service

Dave C. on

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Great staff. Getting a flat on the trailer going home with one of the UBox's was disturbing and getting a repair dispatched seemed harder then it should.

Peter W. on

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Everything was great, quick and easy. No hassle

Mark H. on

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GARY K. on

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Never any issues

James Y. on

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Great experience

Christopher D. on

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Richard S. on

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Sherrod T. on

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Chris C. on

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The only thing I wish uhaul as a company would do is instead of charging us for a full extra day if we turn in after hours after the location closes us charge about hourly fee instead. It sucks we had to pay $110 more bc we were going to be a few hours late.

Thom B. on

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Arlene B. on

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She was excellent.

Johnny B. on

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The rental couldn't have been any easier and the staff was excellent. In the future these will be the only folks that we will do business with for truck, trailer or storage rentals. Great service

Brian B. on

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Gregory M. on

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Kearstin C. on

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Customer service was amazing and the person who helped us was very kind and informative.

Thomas L. on

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Great & fast service in getting me in and out

Hien P. on

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Truck has a bad leak which did not damage but caused us a lot of time to clean and wash our furniture and clothes.

Julia M. on

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Garrett S. on

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Pick up and drop off was quick and staff were very helpful and friendly. What more can you ask? Easy, smooth and efficient transaction all the way through. Everything was great.

David N. on

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Excellent service by the two gentlemen who assisted me. Very quick pickup and return. Beefy trailer. Price was super low for the quality of the equipment. Highly recommended.

Thomas E. on

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Alex W. on

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The drop off location was great.

William D. on

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After we found out that the electric plug was not installed properly 2.5 years ago at another location, which we didn't know until we rented this trailer. They wouldn't correct the issue without paying for labor.

Ken T. on

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They were very friendly and allowed me to borrow a strap for a challenging move

John F. on

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Tiffany K. on

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John C. on

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I have rented twice and both times Jeff has taken care of all my rental needs.He was very professional and personable and I would highly recommend that he be given merit where merit is due. I will continue to use U Haul in the future for all my moving needs!

Sandra C. on

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Thank you

Betty J. on

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the person that checked us in was awesome and efficient- i love the convenience of doing my own check in- but hasnt worked at this location maybe because im always trying to get on the wifi to do it

Stephen O. on

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Excellent ??

Eddie R. on

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Great people. Great experience

Scott T. on

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Douglas B. on

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The folks at UHaul were great!

Jay W. on

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No comments at this time.

Sidney H. on

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Christopher D. on

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Wrong keys were left in lockbox upon pickup. Process to rent via phone took over 20 min

Shavar M. on

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The staff at this location were so professional and amazing I couldn't be more satisfied. I my self work in a customer driven business with Cvs pharmacy and service like what I was provided with has made me continue to take my business there. Especially this location. Truly amazing Fr: Shavar Mclean

Penelope M. on

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Since this was my first time renting a trailer to haul something, I didn’t know I needed a lock for the back. It would be good to ask the customer if one was needed for purchase before leaving with the equipment. Overall, I was very pleased with the service I experienced.

Wendell S. on

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I was scheduled to return the truck to the Rose Mart in Wake Forest NC. The gentleman working the counter refused to take the truck because "I have no where to park it." I had to take it to U-Haul on Capital Blvd myself. He was not apologetic about refusing to take the truck.

Rudolph T. on

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Thomas C. on

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David K. on

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All of the staff at this location were extremely helpful and very friendly both at check in and checkout.

Kevin O. on

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Quick and easy drop off. I didn't have to wait at all. Once I pulled in someone came right out and checked me in.

Matthew B. on

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Christopher S. on

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MICHAEL T. on

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Your Team was Great ! Great sense of Humor goes a long way when someone is stressing about moving & Storing their belongings. Great Job from top to bottom.

Kristen W. on

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I paid in cash so I had to put a $100 deposit he told use when we drop off the Uhaul that we would get that money back the same day and it all was a LIE!!!!!

THERESA B. on

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The drivers that delivered the Uboxes were very helpful and did a great job as did the customer service folks on the phone, but there are several serious system issues that we think need to be resolved that are not necessarily the fault of the Uhaul employees. First, we had our credit card number stolen the day after we had to give it over the phone to Uhaul and a fraudulent charge of >$1000 was attempted at a local store. Secondly, when we called to schedule the delivery of our OBoxes, we had to give our box numbers to the representatives, which was very unsettling because we thought Uhaul should know which boxes were ours. Thirdly, we ended up needing an additional box, and the process for ordering an additional box was not very user friendly - I think you should make it much more obvious what a hassle it will be to order additional boxes (i.e. new reservation number that won't be combined with the existing reservation, new delivery fees, etc.). Finally, after the boxes were delivered, we received several letters and emails that our rent payments were delinquent and that we were being charged $30 in late penalties. When we called to question these charges (as well as why we would even need to continue paying rent, since we had already had our empty boxes picked up), the very friendly representative told us not to worry about the letters as they are sent automatically from Phoenix, AZ but that our account was actually good. As I said before, the staff was very friendly and helpful, but the processes in place made it very difficult for us as customers, and I'm sure for the staff as well.

Brian R. on

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David W. on

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William C. on

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The truck and equipment was perfect and the utility cart was a huge help as we had a long way to walk from the truck to the location point. Danny Bland assisted me answering all my questions and is one of the friendliest people one can meet. Thank you!

Rob B. on

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Customer service was great

Janet L. on

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The original drop off location said we couldn’t drop off trucks there. The second location said we could only drop off locally rented trucks there. The second location also told us that we should have been able to drop off the truck at ANY UHaul location. The whole rental experience was a total run around. I was extremely disappointed. U-HAUL will be on the bottom of my list from here on out

Robert V. on

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The return guy was great.

Christopher B. on

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William O. on

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Staff both pickup and drop off was excellent

Igor K. on

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Johnathan W. on

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Very helpful staff was able to get in and out in a short time. Great for a busy family.

Jervis S. on

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Outstanding service. Everyone was helpful and knowledgeable. Made everything quick and easy for me.

sara A. on

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The communication when making my reservation was poor. Was told I could do same day delievry and pickup and could not. Box was damaged during transport, the side was broken and my wood storage cubbies was broken. The uhaul facility in Hayward was terrible. The voicemail was unclear and said “if you have any questions or to confirm pickup time give us a call back” and I didn’t realize I needed to call back to confirm. It was unclear. And they didn’t show up. Pickup was delayed a whole other day.

Sandra W. on

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First, the white man who initially worked with me was arrogant and cynical. The black man was very helpful and decency. However, the white man that checked the truck out was an new employee. But, when he asked for my drivers licenses, I kindly handed it to him, but when he returned the driver's license he placed it on the counter. I thank the man for the service and went on my way.

Samuel W. on

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Gilbert L. on

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Bruce L. on

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very friendly and helpful

Colleen C. on

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Staff was friendly. Everything was convenient, easy in and out.

ELIZABETH G. on

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John R. on

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Manuel B. on

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Kenneth & Nature S. on

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They tried to charge me 40 dollars for 2 gallons of gas. I'll call Penske for my moving truck needs from now on.

Kenneth S. on

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Stephen P. on

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Timothy B. on

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Donald H. on

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The local team was very knowledgable and helpful. They made a great recommendation on which equipment to use to aid in my move. Their efforts were much appreciated.

Gail F. on

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I feel the service was exceptional keep up the good work.

Julie C. on

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Awesome staff and very knowledgeable and professional.

JAMIE J. on

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My unit was too far from the loading zone but otherwise I have no other complaints.

Bruce A. on

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Trailer was ready for pickup and had been pulled to a convenient location to be hooked up.

Emily G. on

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Elizabeth B. on

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You're doing an excellent job. This is why I continue to recommend this location to others. I am a returning customer. Problems are solved very quickly and efficiently. Thank you Deana.

Robert C. on

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Nothing. All there are great people.

Daniel C. on

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Easy pick up and drop off

Paul M. on

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Customer did not leave a comment.

William D. on

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The equipment had LOTS of un-documented issues. I've never taken CDW but was afraid not to based on my conversation, so I did. There were some errors that if I were accused, would have been major $$$. It should not be MY job to document the issues - feels like extortion.

Richard S. on

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Richard V. on

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I was very satisfied!

Andrew C. on

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Very easy transaction.

Jack R. on

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I got a warning ticket coming into Florida because I bypassed the agricultural stop at the state line. I didn’t know that I had to stop with a U-Haul. I think all customers that are using U-Haul going from state to state should be warned to stop.

Larry B. on

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Very positive experience overall!

douglas r. on

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The Associate did a Great Job answering Question and making The Experience Awesome 🥰🥰🥰🥰

Andrew G. on

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Customer did not leave a comment.

GARY K. on

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Never have any issues here. I rent from them once a month. All places I deal with should be this efficient

Kevin N. on

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Keji D. on

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When you are dropping off a vehicle after hours, it is SO dark outside, and no visible box to return keys, it took me 20 mins in the cold to find the small return key sign (in the dark). Keys are being dropped in a small slip in a garage door, not a large orange box and it appears on the website.

John I. on

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I originally had a reservation at 818 S Main St Wake Forest, NC 27587 They did not have a reservation for me. I then had to Uber over to another UHaul location. Cost me $9.68. I wasn't happy. John Iapalucci 919-554-2160

Jackie P. on

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Carmen C. on

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Joshua Z. on

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Everything was fine. Don’t need to change a thing

stephie-Lori D. on

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The entire experience was pleasant!

Deborah O. on

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Excellent service. I asked that the boxes be delivered and retrieved the same day. Kristin made it happen. Thank you!

Michael K. on

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My only negative comment has to do with the way the billing was set up. The bill didn't show as due until the day before it was due.Otherwise the facility and service were excellent.

RUTH P. on

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Highly recommend this storage facility to others.

Bonnie Delene S. on

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Your office service was fine but driving condition of the truck was poor. 2 different people drove it both said the same thing. It was either the struts or maybe rim of wheel, felt unsafe driving it!

James A. on

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Much better than I expected from a storage facility. It was easy to use and I felt my belongings were secure in a temperature ontrolled environment, which was exactly what I needed. Thanks

Pia D. on

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I choose this facility due to the appearance however when I arrived to retrieved my belongings after 1 month and 2 weeks roaches was in the hallway near my storage. Yes I had roaches in my boxes.

Jamie C. on

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I had a great experience with Uhaul storage :)

JOE W. on

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I had two storage units and dropped off equipment four times. One of the largest and most efficient Uhaul facilities I have ever used. Never had any issues with assistance or service.

Peter T. on

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Gerald, the manager, and all his staff we met, were absolutely outstanding in terms of friendliness, helpfulness, and customer service. I will recommend this location to all of my friends!!!

Elaine B. on

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This is the best storage facility! Staff are helpful and friendly, and the facility is very clean and safe. I will definitely return if I need storage in the future.

randi s. on

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I appreciated the fact that I stored items for over 2 years and the price did not go up.

Quanesha S. on

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Thank you

David H. on

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Had 3 storage units for almost 3 years and rented numerous trucks in those 3 years with few issues and good service.

Terry K. on

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Very helpful staff. Nice, clean facility. Thanks much.

Mary J S. on

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So efficient and professional! Amazing customer service and best UHaul experience we’ve ever had...and we moved often.

Roberta A. on

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We were very impressed by the cleanliness and overall facility operations. The customer service was outstanding. If you are looking for climate controlled storage definitely check out this facility!

charles b. on

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A+

Lisa E. on

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Great experience overall with renting two storage units for 1.5 years at this location. Pricing was a bit high, so that's why it only got 4 out of 5 stars from me. Thank you to Gerald and his team!

Flora H. on

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Grandkids were freaked out by spiders and little bugs in storage unit.

KIM M. on

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The staff at this facility could not be nicer and more helpful. They are not just sitting around. They are walking around, asking if you need help and picking up at the facility.

Elizabeth B. on

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This is the best storage facility. The staff are friendly and very helpful. I rented a 15' foot truck and a storage unit. My experience has been pleasant and enjoyable. Thank you Gerald and staff.

KIM M. on

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The customer service at this facility is excellent! Deanna was great! They were quick and did value my time. They worked with me to get the right size of storage unit and went over all instructions!

Carey Michael L. on

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Tiffany is great! She keeps the storage facility spotless and any time you have a question, she is always glad to help.

Giovanni D. on

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It is very convenient to rent your truck and store it at the same place

mariam c. on

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Not good movinghelp did much better job always there to answer any questions

mariam c. on

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I couldn't ever anyone to talk everytime I called always busy I think at some point there has to be someone to talk to and answer any concerns will not use uhaul any time soon need better serve pe

robert d. on

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Good convenient place for storage

Ben R. on

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Great service

David B. on

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Thank you a... you helped make a difficult move so easy for us, we are so appreciative of this!!

Edward D. on

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XXX

Vittorio M. on

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This review relates to the service and delivery of U Boxes. Staff was very friendly and accommodating. They were very professional and represented U-Haul very well. I would recommend!

Marcia L. on

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Did not have unit I thought I had reserved. Walking long distance to an inside unit, and loading onto a cart and unloading a 26 foot fully loaded truck was not realistic. Had to seek another storage.

Sharon R. on

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Exceptional customer service and great experience! Looking forward to making Wake Forest my final destination!

Elizabeth B. on

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The staff is friendly and very willing to help. Overall, the facility is very clean and well maintained. It is a convenient location with easy access. Pricing is reasonable. I am a return customer.

MELVIN P. on

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Excellent customer service consistently.

MICHAEL E. on

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Thank you for the great service and storage needs.

Lynne I. on

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We did not visit the actual facility but had a U-Haul box delivered to our house. We were very pleased with the service. Our box arrived early, was delivered promptly and then picked back up.

Annette J. on

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My items I kept in the storage for the past year, we're in the same shape when I cleaned out the storage as when I put them in.

Rob W. on

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Linda H. on

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Isabel H. on

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The staff was wonderful friendly helpful clean comfortable to talk to just all around wonderful

carol g. on

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We moved from AZ to NC and needed to have our 2 loaded UHaul trucks stored for a couple of days before unloading. They were extremely accommodating and pleasant. Thank you!!!!!

Linda H. on

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Excellent!

Sandra D. on

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Every thing was good got my furniture move on time

Jacob S. on

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I didn’t actually go into the facility, I used the uhual pods and this location delivered them and picked them up The service was good. Requested early evening delivery but they showed up at noon.

Kathleen M. on

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overall am satisfied. The downside to it all: 1. I could not get the website to schedule delivery and 2. Delivery times requested 4pm actual delivery 8-11 am. Disappointed 3. No prorate for $

tewodros t. on

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Gerald was incredible, and very helpful as well

Deanna R. on

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Gerald is great!

Stephen S. on

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I WAS WELL PLEASED.

James H. on

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Fast, friendly service. Text and email updates were timely and took stress out of the move.

Kimberly F. on

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To expensive and we you need help they refuse to help

Inger B. on

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Na

James Y. on

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Great customer service. Fast check out. Thanks

Lisa L. on

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Thank you

Roberta A. on

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Jeff was one of the best customer service reps I have dealt with. The facility was spotless and everyone was very accommodating

MICHAEL E. on

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The customer service personnel are very nice helpful and pleasant.

Kathleen O. on

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Extremely satisfied with the service and attention I received at U-Haul, Capital Blvd, Wake Forest, NC. Everything explained about storage unit as well as trucks. Very polite, and informative. Kathy

Richard H. on

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This is a great facility the staff are very friendly and knowledgeable .It is clean and secure . This will be my go to for storage and truck rental needs . Thank you this was a great experience

Mayank K. on

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Jeff did an excellent job in making our reservation easy. Howerver the system needs to upgrade which delayed most of the check out time.

Henry K. on

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Good staff

robin l. on

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Informed staff that I was moving out and they still charged me $149.00 with a smart comment:”You can’t get any money back!”

David B. on

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Great experience

esther m. on

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I never heard of U-Box before but have already recommended it for friends in NY who are moving.

William K. on

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We have had over the last 15 months several storage units. The place was always clean. The staff was always friendly and helpful. If I need a storage unit again. This is the place I would use again.

Nia C. on

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Great staff

David C. on

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Had a very good experience with renting our first U HAUL van . Staff were flexible and professional . well done !

Matthew L. on

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great!

donna b. on

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The staff was always helpful, friendly. I did recommend the facility to my niece who is currently a tenant.

Stephanie S. on

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U Haul has been a pleasure to work with

Kline W. on

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Very nice people and seem to be very knowledgeable, and organized.

Daniel D. on

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This facility is conveniently located, clean, and well maintained.

brooke f. on

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The delivery and pickup of the U-boxes was quick and easy.

faye p. on

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I needed a storage space during a difficult local relocation transition, and the staff got me squared away in record time. Patient and professional.

stan t. on

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Can't beat the staff for helpfulness and knowledge. Would highly recommend this UHaul facility.

Eric A. on

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Great place. Well managed.

Leonard O. on

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Thnx

Steven C. on

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Very helpful staff. Nice, clean faci

Mark B. on

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The woman who moved the uhaul boxes did some truly awesome work. I know I would have struggled trying to load and unload those boxes. She was efficient and did an excellent job.

Karl V. on

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The U box driver was friendly and courteous

brian m. on

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Ive used many self storage places. This is by far the best Ive ever encountered

Kirsten D. on

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Person in charge of U box was fantastic!

Christina K. on

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I had a delivery time slot scheduled from 11-1pm, but my containers did not arrive until after 6pm. When I called the store after my 1pm time, they said they had no idea why the containers were not th

ayron d. on

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I never went to the facility . I had the U boxes delivered to my old home and moved to the new. Everyone local was awesome to deal especially Logan.

Jacqueline A. on

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Everyone at the office is very professional and courteous.

DOMONIQUE B. on

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Thanks for keeping my things safe!

STEPHEN L. on

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Great service Gerald was always courteous and a pro at his job.

Ashley W. on

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It is by far the best storage facility we have ever had. Great Facility!!!

Kaye M. on

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Very satisfied

Christina H. on

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The staff was extremely helpful and courteous.

Jackie P. on

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I have left several messages for Brandy Christie to get reimbursed for the $132.95 we were overcharged (for 2 boxes instead of 1), with no answer, despite being reassured by Jonny that we would.

Meagan G. on

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Very nice facility!

THOMAS M. on

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Great location.Got in and out quickly.

Nicole H. on

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Worth it

Philippe G. on

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I am giving 3 stars because the staff/managers were very helpful. However, the entire experience was stressful from the star and delivery was late. I would not recommend this moving service.

Caitlyn G. on

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Never visited the facility. I rented uboxes which were delivered there and then driven to my apartment. The driver was very friendly. The only downside to my experience was the lack of communication.

Elizabeth c. on

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I would have picked up my pod a week earlier it sat at wake forest facility waiting to be delivered to the garner facility we opted to just get it at the wake forest one.

Chen Y. on

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everything is great!

julie g. on

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I did not go to the facility my U-boxes were brought to me. Gerald was awesome to work with by phone and the lady who brought our boxes was fantastic! I would highly recommend this facility to others!

Christopher F. on

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Granted, moving with the U-Haul U-Box isn't as easy as having professional movers take over, but it was incredibly convenient and less than a tenth of the cost! Plus, they can handle curvy driveways!

Roxey W. on

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N/A

patricia c. on

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The service was Great. They are always very friendly and I would recommend my friends and family to try there services.

Kelley R. on

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great

Ty T. on

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The uhaul it concept is great. Would do it again. Was a delay in delivery to final destination . But not a problem. Very easy process online and everyone I spoke with was great. Thanks for the move

BRIDGET B. on

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Very helpful and friendly staff!

DAVID A. on

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Gerald and crew did a great job coordinating all three of my U-box pick ups over the weekend and Monday.

donald j. on

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Very helpful and courteous stall@

Ralph T. on

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Leadership was great!

Jeremy S. on

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U-Box units were clean and in good shape. Delivery drivers were very professional and courteous. Would definitely recommend.

marlys j. on

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Thank you for the 30 day free storage when I rented the van!

charlene w. on

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Great group some miscommunication at the end but all is well.

dayna f. on

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This is my first time using this facility. The best experience I've ever had with uhaul and the best experience with a storage facility (and I've used several local places)

barbara b. on

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This was good. It would have been nice to have had an obvious office when arriving but shortly after, I did see someone on the grounds.

Laine C. on

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Storage containers were clean when they arrived to the house. Dropped off and picked up containers at time requested. Great experience!