Customer Reviews for U-Haul Moving & Storage of Wake Forest

5529 reviews

9701 Capital Blvd   Wake Forest, NC 27587
(Located in old Burlington Industries plant)

(919) 562-1707

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(919) 562-1707

9701 Capital Blvd
Wake Forest, NC 27587
(Located in old Burlington Industries plant)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

The poor team was understaffed and overwhelmed. It was extremely hot and a lot of customers. The team did a great job in the face of overwhelming numbers and they maintained calm and customer friendly attitude.

Philip H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kevin M. 
Rating:
5.0

Customer did not leave a comment.

JAMES V. 
Rating:
3.0

I was charged extra for 2 gallons of fuel. When I left the property, the gauge registered just over the half tank level. When I returned the truck, I actually had a little bit more in the tank than what I left with...and I am charged over $10 for two gallons of gas. When I finished with the truck, I made sure it was clean with nothing left behind...and guess what? I am charged $25 for a cleaning fee. So, my U haul experience cost me $35 MORE than what I was expecting. Not happy...and not a great experience.

Dwight A. 
Rating:
4.0

Service from Simply best movers was very poor. They came 3 hours late, did not come prepared to move my furniture, no dolly, no hand truck, were not careful in protecting my furniture, they dropped 2 pieces of expensive furniture, broke the legs on my chest drawer and night table, dropped my coffee table from the moving truck. It was horrible service. I will suit for damages to my furniture.

Marcelo R. 
Rating:
1.0

It was difficult to find the truck in the sea of trucks in the lot. When I attempted to complete the pick up on the app, it wouldn't complete until I sent a message in the chat box. I couldn't get help from the desk because the line was out the door. When I finally got approved in the app and picked up my keys, I found the truck's fuel gauge on “Empty”. I made it to a gas station but was unsure of how much gas I would need. I put approximately 13 gallons in it which turned out to be too much. According to the contract, I would need to return the truck on empty.

Josh H. 
Rating:
3.0

Truck smelled like cigarettes

Zacheria A. 
Rating:
4.0

Explain drop off procedures, rental contract says drop off info is on rental agreement, it was not ,

Terry W. 
Rating:
5.0

If possible, more staff to assist customers more timely.

George G. 
Rating:
3.0

I couldn't find the key drop box when I was done, and it was hard to get an associate to help me get my keys at the beginning. A sign saying “pick up keys here if you registered online” would help.

Galard M. 
Rating:
5.0

The staff were always very helpful and understanding. Always courteous no matter how busy they were.

HEATHER A.  |  Overall Experience 
Rating:
1.0

You have the wrong phone number I did not rent a vehicle from you and or this location

STEVEN E. 
Rating:
4.0

Customer did not leave a comment.

Walter A. 
Rating:
5.0

Customer did not leave a comment.

REGIS A.  |  Overall Experience 
Rating:
4.0

Keep doing what you are doing

CAROLYN H. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM F.  |  First Impressions 
Rating:
3.0

Possibly talk to someone from the intake personal, one guy rudely told me to not park in a parking spot when I was told by the app to park the vehicle in a spot and do the post use inspection. I understand that the vehicle would need to be sanitized, but the attitude like I stole his lunch made the experience not that great. Maybe the app could mention to drop off in the intake lane so they can sanitize. Or maybe the guy didn't want to move the vehicle because he was having a shitty day. That's fine we all have em, but at least can you please use some tactful way to approach then to just rudely bark at some one ..

Felipe R. 
Rating:
1.0

This entire process was an absolute nightmare. Due to a shortage in drivers, our boxes came a day early, not a problem, but then U-Haul changed our pick up day to a day earlier without letting us know, so we had to rush to get out boxes packed. Then, our boxes arrive to our location but can't be delivered to our new house for over a week... Not ideal, but ok we can manage. We pay our bill, schedule drop off, and don't hear anything, we call, and we are assured that they will be dropped off the next day, the day we scheduled. Delivery day comes and goes and we don't receive our boxes. We call (I should mention each phone we have made has taken over an hour to get in touch with someone!) Uhaul staff tells us that even though we have paid and scheduled delivery, there was a mix up in their system and we have to reschedule delivery. We have to wait another week... Now we are going on 3 weeks of not being able to get our stuff, we are getting frustrated. We were told we wouldn't be charged the storage fee because this is uhauls fault... Finally we get our stuff delivered, although boxes were not placed where we specified...( Fine, it can work, we just need our stuff at this point) and we schedule pick up 4 days later... Not only did Uhaul not pick up the boxes on time (a day late, with no heads up that this would be happening) they charged us for storage after telling us they wouldn't, so another phone call had to be made. We spent hours on the phone, uhaul did not hold up their end of the contract, and all we receive is 300 dollars back, and they 'couldn't do anything else' for the absolute inconvenience and hassle this was for me and my family?!?! I will never use Uhaul again, and I sure won't be suggesting anyone else use them.

COLLEEN M. 
Rating:
5.0

Customer did not leave a comment.

TIM V. 
Rating:
5.0

Customer did not leave a comment.

Phillip L. 
Rating:
5.0

Customer did not leave a comment.

STEPHEN U. 
Rating:
5.0

Customer did not leave a comment.

a hope T. 
Rating:
3.0

Customer did not leave a comment.

Scott L. 
Rating:
5.0

Getting move in help at your destination through movinghelp.com is not intuitive.

Justin F. 
Rating:
5.0

Ordered a simple dolly and was charged $7 but never got one. Not a big issue but I feel a refund is in order.

JEFFREY C. 
Rating:
5.0

General Manager was very efficient and professional.

Ulysses D. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM B. 
Rating:
4.0

Customer did not leave a comment.

Stephen W.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Jhonnatan I. 
Rating:
5.0

Customer did not leave a comment.

Helena A. 
Rating:
5.0

There does not seem to be any obvious ways that the U-Haul experience could be improved at this location (9701 Capital Blvd., Wake Forest, NC 27587), as the current experience is nothing short of fantastic. I show up unannounced on a Friday afternoon-they kindly find a trailer to rent. My task takes longer than planned, and with one easy phone call the rental period is extended a day. Upon return on a Sunday evening (obviously not a unique idea judging by the sheer number of trucks, vans, and trailers in the return lanes) the U-Haul Representative is neck deep in the processing of returned equipment, yet takes the time to address the arrival of this trailer and disconnect it for me, all while being personable and polite the whole time. These folks are why we make it a point to rent equipment from this location. They have always been helpful and polite, and are fun to talk to. They also know their job and can get it done without delay, smiling the whole time. This level of customer service and efficiency must be noted and applauded. In these days of retail mediocraty U-Haul stands out as a beacon of getting-it-done. Thank you for asking.

DAVID W. 
Rating:
5.0

Customer did not leave a comment.

Rupesh P. 
Rating:
5.0

Customer did not leave a comment.

WAYNE M. 
Rating:
4.0

Customer did not leave a comment.

Edward B. 
Rating:
3.0

No issues with the facility but please do yourself a favor and do not use the workers they recommend. I choose ATJ home innovation LLC -2 hired movers for 2 hrs at $81 hr. Paid upfront $162.00. At the time of move, one guy showed up and made some excuse for the other guy not showing up. Said he could do the work. Loaded up the truck with my help in 30 minutes. Then said he was done?! Said to unload the truck was another charge. Said if I paid him extra he would stay. Then said to wait there while he goes pick up his friend to help. Never came back and didn't not respond to calls or texts. Needlessly to say, I ended up doing the move by myself and luckily was able to find a friend to help. Terrible experience and will tell people to stay away from that service.

Henry B. 
Rating:
4.0

Customer did not leave a comment.

Scott H.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Thongchai K. 
Rating:
5.0

Customer did not leave a comment.

Brad D. 
Rating:
5.0

Customer did not leave a comment.

Jeremy S. 
Rating:
3.0

My phone app identified the vehicle that was reserved for me but when I went to get it, another customer was already sitting in it. I had to go in the store and wait while another vehicle was repaired for us. The service person was friendly and did her best but I didn't enjoy having to go through the process again.

Karen L. 
Rating:
5.0

The initial experience was bad. I did a rental on Friday for a Raleigh pick up and had to go to Louisburg znC for a pick up, got there and there was no truck. No one told me about the 50.00 guarantee. We were told to come back the next day. I called the uhaul phone# in Raleigh at 7:30 am to make sure the truck was in Louisburg which was 44 .ins away from us. I was told , I am glad you called because that truck didn't come in and now we have you picking up in Henderson NC 1hour and 10mins away. I asked the lady to make sure the truck was there and she said oh yes ita there waiting on you. I asked if there were any other sites in Raleigh, Garner, Clayton that I could pick up from and was told no and I even asked for a smaller truck like a 15ft because we wanted a 20ft. I was told no. Went to Henderson and my truck was given to another customer. So now I am mad as hell because for two days we were chasing a truck that my rental agreement should have secured. I call uhaul again and this time I was told about the 50 guarantee. They found me a truck at a facility in Wake Forest a place I had to pass to get to Henderson. Mad because I could have gone there first and not out of my way 2 days in a row. I hope they hold up on their end on the 50.

Jerry H. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey K. 
Rating:
5.0

Customer did not leave a comment.

ALFREDOJOSE G. 
Rating:
5.0

Very pleased with my experience with Uhaul. On both ends (NC and NY) everyone was friendly, courteous, accomodating, and helpful. I would definitely use Uhaul again and would recommend it to my friends and family.

Patricia H. 
Rating:
4.0

I just wish other places were that good. We were sent to three different places and it took 2 hrs of driving. The one in Henderson is terrible. That's where we were supposed to pick the truck up.

Charles P. 
Rating:
4.0

Difficult web page for making simple edits like pick up time and truck rental duration. Pretty unfriendly site.

Robert D. 
Rating:
5.0

Please don't do anything. It's perfect the way it is.

Paulo S. 
Rating:
5.0

The manger was great!!! He was what every manger should be. But the staff member I first came in contact with was not ready to do what needed to be done for me the customer. Also, the first location you gave me was not good at all. I should be given the main hubb instead a out of the way mom & pop shop that was able to service me at all. 818 S. Main Street, Wake Forest was not the place for me.

TIMOTHY A. 
Rating:
5.0

Was able to get a full months free rent so I am extremely pleased with the overall customer service from start to finish. I will without a doubt be using your service again anytime in the future that I find myself in a similar situation due to my wonderful experience with your company!!!

Scott H.  |  Overall Experience 
Rating:
1.0

I stood for over 20 minutes before being helped while a woman sat at a computer up front but said she didn't work this area? What? Then the guy that finally checked me in was wanting me to back up the trailer to a different area. I pulled into the area for returns but there were so many returns that were just left there that I had to make it easier for the employee but difficult for me to back up a trailer behind my 40' RV. Terrible customer service.

DAUNA W. 
Rating:
5.0

In and out 3 minutes

DALECHARLES R. 
Rating:
5.0

The staff was friendly and quick. Would definitely recommend and use again.

ALAN S. 
Rating:
5.0

Customer did not leave a comment.

Cameron M. 
Rating:
5.0

Customer did not leave a comment.

LARRY H. 
Rating:
5.0

Customer did not leave a comment.

Joseph M. 
Rating:
5.0

Customer did not leave a comment.

Ruth W.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

casey P. 
Rating:
5.0

Customer did not leave a comment.

Michael B. 
Rating:
4.0

More signage for trailer drop off after hours. Support available for trailers - had to walk around and find bricks to get trailer off of truck. No way to chock tires - safety risk.

CHARLES Z. 
Rating:
4.0

Customer did not leave a comment.

Christopher P. 
Rating:
4.0

Customer did not leave a comment.

FRANCIS G. 
Rating:
3.0

Unable to rent from the location I originally chose, because they didn't have that size truck available. Very stressful when the clock is ticking on moving. Had to pay movers for waiting for me to get back with the uhaul. Very inconvenient and poor management.

WILBERT S. 
Rating:
5.0

Customer did not leave a comment.

Howard H. 
Rating:
5.0

I used the 24/7 check-in process on my U-Haul app and it was fabulous. I will use this every time now when renting equipment, been during normal business hours.

David G. 
Rating:
5.0

Customer did not leave a comment.

Chris V. 
Rating:
5.0

Customer did not leave a comment.

Andrew G. 
Rating:
5.0

Great manager and all employees are pleasant to work with.

Donald S. 
Rating:
3.0

The whole process was great until the end when I returned the truck. The person who received the truck did not bother to do the process correctly not even sending the email confirming the return of the truck causing me anxiety when I received a message the next day telling me that I needed to return the truck because it was overdue. Not a good feeling at all just because someone dropped the ball and did not do the right process.

Patricia B. 
Rating:
5.0

It was perfect. Super fast checkout and drop offf. Personnel was SUPER friendly and helpful. Absolutely EXCELLENT experience and we will rent from there again.

Keith C. 
Rating:
4.0

Customer did not leave a comment.

Gillian F. 
Rating:
4.0

Customer did not leave a comment.

Kenneth P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Stephen B. 
Rating:
5.0

Customer did not leave a comment.

ALBERT S. 
Rating:
5.0

Customer did not leave a comment.

James W. 
Rating:
5.0

The staff was pleasant and very helpful. A terrific experience, many thanks.

Nancy J. 
Rating:
2.0

AC did not work in 90+ degree wheather

Kondwani L. 
Rating:
5.0

They were so helpful when picked the truck up and had no problems, on our way or back

CHARLES R. 
Rating:
5.0

Friendly staff

clara N. 
Rating:
5.0

Customer did not leave a comment.

chris H. 
Rating:
5.0

Customer did not leave a comment.

Howard D. 
Rating:
5.0

Customer did not leave a comment.

Matthew F. 
Rating:
5.0

Customer did not leave a comment.

DAVID F. 
Rating:
5.0

Fast, friendly and professional service. Completely different (and better) experience than I had renting from here 4 months ago so I was glad to be able to give it 5 stars! Highly recommended.

Denise M. 
Rating:
5.0

Staff friendly and equipment ready when scheduled

Scott W. 
Rating:
5.0

Customer did not leave a comment.

Keisha W. 
Rating:
4.0

Customer did not leave a comment.

Christopher C. 
Rating:
5.0

Gerald was very efficient and dedicated to addressing my needs and concerns about choosing the right size storage unit. Moving can be very stressful and he remained very patient with me and even staying late to make sure I was properly taken care of. It is rare to find customer service performance at the level displayed by this gentleman. The best UHaul experience ever!

Carolyn D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Paul G. 
Rating:
5.0

From truck rental to storage, the U-haul center in Wake Forest did an outstanding job. I had a couple of logistically difficult situations and they did a great job helping me make things work. My highest recommendation.

Michael H.  |  Overall Experience 
Rating:
5.0

Great location. Good service, easy to do business and lots of equipment

Daniel S. 
Rating:
5.0

Customer did not leave a comment.

Gregory B. 
Rating:
5.0

Customer did not leave a comment.

trevor C. 
Rating:
5.0

Customer did not leave a comment.

Anthony W. 
Rating:
5.0

The cup holder still had drink in it. Should have been cleaned. Otherwise all was great

AMY S. 
Rating:
3.0

Customer did not leave a comment.

Robert D. 
Rating:
5.0

Customer did not leave a comment.

Steven C. 
Rating:
5.0

On site staff were extremely helpful when I asked for help! Blue ribbon service

Brian H.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Jeffrey M. 
Rating:
5.0

Customer did not leave a comment.

Andrew W. 
Rating:
4.0

Drop your prices. 600$ for a 4x8 trailer is outrageous.

Brian D. 
Rating:
5.0

Friendly staff and easy process!

Clara N.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MCKINLEY W. 
Rating:
4.0

Customer did not leave a comment.

Pam R. 
Rating:
5.0

prompt customer service

Jon W. 
Rating:
5.0

Customer did not leave a comment.

ryan D. 
Rating:
4.0

US 1 at 1800 has major traffic. Recommend turning in much earlier .

Hans O. 
Rating:
5.0

Customer did not leave a comment.

Isaac M. 
Rating:
5.0

Customer did not leave a comment.

Sean S. 
Rating:
5.0

None

Richard G. 
Rating:
5.0

Customer did not leave a comment.

Loi N. 
Rating:
5.0

Customer did not leave a comment.

Gregory B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sarah C. 
Rating:
5.0

Customer did not leave a comment.

Ronald W. 
Rating:
3.0

Customer did not leave a comment.

MICHELE W. 
Rating:
5.0

excellent customer service

Diane M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jasna P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ruth W.  |  First Impressions 
Rating:
5.0

Staff here are wonderful Calvin and the other gentleman were very professional and assisted me with a truck and storage yesterday easy and quick process

Aniyah R.  |  First Impressions 
Rating:
5.0

The staff has always been super nice and helpful! I highly recommend this Location.

Kevin C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Abraham O.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ada F.  |  Overall Experience 
Rating:
4.0

aside from ot being very hard to get someone to answer the phone when you a question I would give this facility a 4 star rating. how ever if they did something about this problem I'd give it two thumbs up and would certainly suggest using this u-haul facility..

Lucille A.  |  Overall Experience 
Rating:
5.0

Staff who assisted me was very professional, friendly, and knowledgeable. He adjusted my original order to a larger unit. Walked me through the steps for entering and exiting my storage unit. Explained what to do in case of an emergency, how to alert Uhaul staff.

Doris B.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

TIMOTHYBRIAN G.  |  First Impressions 
Rating:
4.0

Great experience over all. Only issue was that the sliding doors are only open during office hours.

Adrienne C.  |  Overall Experience 
Rating:
5.0

The staff here is truly fantastic. Very customer focused and great to work with. The facility is everything I was looking for climate-controlled storage (size of units, security, ease of access, cleanliness, ...). Also, having a one-stop shop for all my moving and storage needs was super convenient.

Peter B.  |  First Impressions 
Rating:
5.0

The representative at the desk was very helpful!!

floleshia g.  |  First Impressions 
Rating:
5.0

Calvin did a great job helping me at the last minute get a truck and storage unit.

John H.  |  First Impressions 
Rating:
5.0

It would be nice to have a couple trash cans on the property. I know you don’t want people filling them with a bunch of junk, but there was nowhere to throw away anything

Meagan G.  |  Online Move In 
Rating:
5.0

I could not gain access through double doors and the only reason I was able to was because anther cx let me in..had to keep something in door to not get locked out..other than that I would dead recommend this establishment and wouldn’t even mention my incident..the staff was awesome and check in was easy and very clean

Elaine D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Leah T.  |  First Impressions 
Rating:
5.0

The Bests

Jerry A.  |  First Impressions 
Rating:
5.0

Deena and Logan were incredibly helpful in getting me just the right fit for my storage space. They along with Gerald were pleasant, personable, and professional! Big thanks to them!!

Deborah A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Manuel C.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Graham H.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

carol k.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tiffany D.  |  First Impressions 
Rating:
5.0

Although, there was a minor problem with my original contract because the name was wrong, I had to get a new contract. The problem with that was a higher price of $15. Since, I couldn’t pull up the original contract & didn’t remember the size & actual price, I accepted the new contract.

Gwendolyn C.  |  First Impressions 
Rating:
4.0

The staff was friendly and the locker was clean. I just wish they had checked out the truck when I got there and turned it in so I could get a receipt that day. I am worried that I could get dinged for not enough gas, incorrect miles, or damages that were already on the truck. But I am sure it will be fine, that peace of mind would've just been comfortable.

Patrick B.  |  First Impressions 
Rating:
5.0

Staff were very helpful and professional. Thank you to the staff for being kind and helpful.

anita s.  |  Overall Experience 
Rating:
5.0

Very clean and the staff, are great

Michael P.  |  Overall Experience 
Rating:
5.0

N/A

David P.  |  First Impressions 
Rating:
5.0

We plan to use their storage till we can get into our new home. Well kept and clean facility with excellent security.

Hope T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tarrell R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kenneth F.  |  First Impressions 
Rating:
5.0

Great staff!

Thomas N.  |  Overall Experience 
Rating:
5.0

The staff, facility, and overall experience using the large storage was excellent. I knew my items were safe, dry, and protected from the environment.

James R.  |  Overall Experience 
Rating:
5.0

Staff was friendly and helpful

Christopher P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Travious W.  |  Overall Experience 
Rating:
5.0

Incredibly clean great customer service

Michael P.  |  First Impressions 
Rating:
5.0

I was pleased with security both there for my belongings and for myself, a 74 year old great grandmother. The provided carts were in good condition and available. The staff was always helpful and pleasant.

linda t.  |  Overall Experience 
Rating:
5.0

Was very surprised that those 26ft boxes kept everything dry and in perfect conditions even after months of freezing cold temperatures... definitely thought there would be a leak and things would get ruined but no everything was the same way I put it in and I'm happy with the experience.

Eugenia B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

AGNES J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Vanessa P.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Jackie C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sonia L.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Linda H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Vanessa P.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

DAPHNE F.  |  Overall Experience 
Rating:
5.0

Great staff and service capital blvd Wake Forest NC location. Thanks

Thomas N.  |  First Impressions 
Rating:
5.0

Jeff and Calvin where both extremely nice and professional. I had a very very bad experience with Storage Sense down the road in Wake Forest and I knew you had climate controlled United so I called and spoke with Jeff and had a unit with in minutes.

Lucille A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Gary F.  |  Overall Experience 
Rating:
5.0

Both employees were friendly and helpful. Excellent service.

Christopher P.  |  First Impressions 
Rating:
5.0

I particularly appreciate the professionalism and quickness in the response to help.

Kay C.  |  Overall Experience 
Rating:
5.0

Muy profesionales y dispuestos a ayudar y orientar al cliente.....

Maria G.  |  Overall Experience 
Rating:
4.0

Fast, well trained, excellent service

Jen h.  |  Overall Experience 
Rating:
5.0

Quick and easy to setup. I did the first part online.

Johnny W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jennel W.  |  First Impressions 
Rating:
5.0

Sales reps. were extremely friendly and helpful. A+++++ customer service

David M.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Gary F.  |  First Impressions 
Rating:
5.0

SERVICE

Galen M.  |  Online Move In 
Rating:
5.0

We dealt with an employee named Deanna. She went above and beyond to make sure all of our needs were met. Very good experience.

Phillip W.  |  Overall Experience 
Rating:
4.0

The only issue that I have is that the after hours steel access door is to small. It is Lesley impossible to get large items out that door when the glas sliding door is locked.

markus e.  |  Overall Experience 
Rating:
5.0

Staff was wonderful. Took care of all our needs. Pleasant, efficient, with excellent communication.

Phillip W.  |  First Impressions 
Rating:
5.0

Staff was very professional and helpful. We above and beyond to help us.

Diane M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

paul c.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

James C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

michael b.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lauren G.  |  First Impressions 
Rating:
5.0

Best storage facility I have ever used. Rented my space for almost 4 years and had no issue with access and especially no problem with spiders or mice like I have experienced when using other storage places. Would not think twice about using this facility again!

LAURA S.  |  Overall Experience 
Rating:
5.0

A little more expensive than some, but by far the best facility of this type I have ever used. Worth the added cost and then some.

Ray T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jennifer H.  |  First Impressions 
Rating:
5.0

Because of the customer service we received, if we ever need storage, U-Haul will be the place that we go. Thank you for your excellence!

Terri M.  |  Overall Experience 
Rating:
5.0

Very easy to get what I needed. Staff was great. Thank you

Robert R.  |  Online Move In 
Rating:
4.0

Bathroom could be a little better I.e. soap paper towels were not always available be mindful it’s EXTREMELY IMPORTANT during this PANDEMIC/COVID-19

dia j.  |  Overall Experience 
Rating:
5.0

EVERYONE was very friendly. I am a single parent, relocating to another state, with a toddler, during a pandemic, driving 26’ uhaul while towing a car and I was TIRED. I’m not sure if they saw exhaustion on my face or not but everyone was so very accommodating.

Sheryl A.  |  First Impressions 
Rating:
5.0

This move in process was absolutely amazing. From the front desk associates being incredibly helpful to the facility being clean and easy to access. I’m very pleased and feel secure that my “home” is stored in a great facility.

Angie B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Judith M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Destiny E.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Richard T.  |  First Impressions 
Rating:
4.0

I’m trying to cancel my storage unit but can’t get through via phone please help me cancel my storage unit rental

Elizabeth M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lamar H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MARION G.  |  First Impressions 
Rating:
5.0

Gerald Brinson was very professional and knowledgeable in providing insight on what self storage solution will support my requirements. The staff was helpful throughout the process of me turning in the truck, unload the truck and storing my household goods. Your team made my move to NC must easier. Thanks.

Dwight L.  |  First Impressions 
Rating:
5.0

Very friendly the staff.....fast problem solution...

MARIA G.  |  First Impressions 
Rating:
5.0

Calvin was the gentleman that helped me. I was not sure of the exact size that I needed so he asked what was I going to put it in and he recommended a 5 by 10 for me. Then he walked me to the locker and showed me how to swipe in the outdoor verification checker. When we got to the locker, it already had a lock on it so we had to go back inside and get another locker. On the way back inside he was a complete gentleman and he open the door for me and even said “after you”. That was really sweet! Then he assigned me a different locker and we went back to try it again. This time the outside card was not swiping correctly. I told him that I have to come back late that evening and it is going to sound the alarm on me and notify the police. He laughed and said that it would not but if it did it would only alert the GM. After I received an empty locker and we confirmed that I was good I left the store. I came back that evening and my card did not work and the alarm went off anyway. I just laughed and I thought about Calvin saying that it would not go out to alert the police lol. I called back the next day and asked to speak with him. I told him that I was out of town working that day but I would return the next morning. He said that he would leave a note for his manager as to what happened so they could fix it since he would not be in until 1 pm. I went back the next day and everything was just as he said it would be. Although the alarm went off on me, Calvin was really nice and he took care of me. Even when there was an issue, he fixed it and still took care of everything. I really appreciate how nice he was. Please thank him for me for all of his help! :) ( I would thank him myself, but the alarm did go off on me lol) —Shay Hamidou

Shay H.  |  First Impressions 
Rating:
5.0

Very friendly, professional, well experienced. Nothing NEGATIVE to say. Just thank you to all staff 👍👍👍

Luldes R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

joe s.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Carlon R.  |  First Impressions 
Rating:
5.0

Employees extremely nice and helpful!

Joseph E.  |  First Impressions 
Rating:
5.0

This place was so nice. And a gentleman by the name of Thomas and a young lady he was working with was very friendly and kept going back in fourth because I confused. They demonstrated what it meant to go that extra mile for a customer.

Kimberly H.  |  First Impressions 
Rating:
5.0

The units were very clean as was the parking area, Thw staff was very friendly and helpful.

SHELDON C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MARCO S.  |  First Impressions 
Rating:
5.0

Awsome!

Brandon B.  |  Overall Experience 
Rating:
5.0

Extremely helpful , always smiling, always willing to stop and actually show how to resolve any issue. Most competent staff ever! Have recommended friends, family to use this particular facility. Great Job, thanks so much. Kathy Otoole

Kathleen O.  |  Overall Experience 
Rating:
5.0

Great customer service. No issues at all. It was always clean and accessible. Definitely recommend to anyone needing a storage unit and also for renting a moving truck. I Will use this company again in the future.

Jameika D.  |  Overall Experience 
Rating:
4.0

Price is a little high, but it was the easiest and most convenient location for me. Hope not to have stuff in storage too long.

Ray T.  |  First Impressions 
Rating:
5.0

First month free a good inducement. Easy access and free use of moving carts helpful.

Alton M.  |  First Impressions 
Rating:
5.0

With everything that is going on the workers made me feel safe and comfortable.

Elicia J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

joe s.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

okesa s.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

janice t.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michael B.  |  First Impressions 
Rating:
5.0

Great facility

Richard B.  |  Overall Experience 
Rating:
4.0

It was a great experience. I did not have ro worry about my belongings not being safe.

JOYCE N.  |  Overall Experience 
Rating:
4.0

Always read the fine print for your storage contract. The staff are courteous and efficient.

Deborah K.  |  Overall Experience 
Rating:
4.0

Home office billing continuously billed for missed payments when bill was on autopay. Had to change credit card and after that, incorrect late notices continued.

Jerry G.  |  Overall Experience 
Rating:
1.0

I will never do business with U-Haul again. You're late fee was f****** ridiculous. I can't believe you charge me a $50 late fee for a $25 storage building. You suck

Kenneth & Nature S.  |  Overall Experience 
Rating:
5.0

Super friendly staff and great location. Access after hours was a breeze and the online options made it even easier

Natalie O.  |  Overall Experience 
Rating:
5.0

Great service

Teresa B.  |  First Impressions 
Rating:
5.0

The rental couldn't have been any easier and the staff was excellent. In the future these will be the only folks that we will do business with for truck, trailer or storage rentals. Great service

Johnny B.  |  First Impressions 
Rating:
5.0

Thank you

Sandra C.  |  Overall Experience 
Rating:
5.0

Your Team was Great ! Great sense of Humor goes a long way when someone is stressing about moving & Storing their belongings. Great Job from top to bottom.

MICHAEL T.  |  Overall Experience 
Rating:
1.0

They tried to charge me 40 dollars for 2 gallons of gas. I'll call Penske for my moving truck needs from now on.

Kenneth & Nature S.  |  First Impressions 
Rating:
3.0

My unit was too far from the loading zone but otherwise I have no other complaints.

JAMIE J.  |  First Impressions 
Rating:
5.0

The Associate did a Great Job answering Question and making The Experience Awesome 🥰🥰🥰🥰

douglas r.  |  First Impressions 
Rating:
4.0

My only negative comment has to do with the way the billing was set up. The bill didn't show as due until the day before it was due.Otherwise the facility and service were excellent.

Michael K.  |  Overall Experience 
Rating:
5.0

Highly recommend this storage facility to others.

RUTH P.  |  Overall Experience 
Rating:
2.0

Your office service was fine but driving condition of the truck was poor. 2 different people drove it both said the same thing. It was either the struts or maybe rim of wheel, felt unsafe driving it!

Bonnie Delene S.  |  First Impressions 
Rating:
5.0

Much better than I expected from a storage facility. It was easy to use and I felt my belongings were secure in a temperature ontrolled environment, which was exactly what I needed. Thanks

James A.  |  Overall Experience 
Rating:
3.0

I choose this facility due to the appearance however when I arrived to retrieved my belongings after 1 month and 2 weeks roaches was in the hallway near my storage. Yes I had roaches in my boxes.

Pia D.  |  Overall Experience 
Rating:
5.0

I had a great experience with Uhaul storage :)

Jamie C.  |  Overall Experience 
Rating:
5.0

I had two storage units and dropped off equipment four times. One of the largest and most efficient Uhaul facilities I have ever used. Never had any issues with assistance or service.

JOE W.  |  Overall Experience 
Rating:
5.0

Gerald, the manager, and all his staff we met, were absolutely outstanding in terms of friendliness, helpfulness, and customer service. I will recommend this location to all of my friends!!!

Peter T.  |  Overall Experience 
Rating:
5.0

This is the best storage facility! Staff are helpful and friendly, and the facility is very clean and safe. I will definitely return if I need storage in the future.

Elaine B.  |  Overall Experience 
Rating:
5.0

I appreciated the fact that I stored items for over 2 years and the price did not go up.

randi s.  |  Overall Experience 
Rating:
5.0

Thank you

Quanesha S.  |  Overall Experience 
Rating:
5.0

Very helpful staff. Nice, clean facility. Thanks much.

Terry K.  |  First Impressions 
Rating:
5.0

So efficient and professional! Amazing customer service and best UHaul experience we’ve ever had...and we moved often.

Mary J S.  |  First Impressions 
Rating:
5.0

Thank you a... you helped make a difficult move so easy for us, we are so appreciative of this!!

David B.  |  First Impressions 
Rating:
5.0

Exceptional customer service and great experience! Looking forward to making Wake Forest my final destination!

Sharon R.  |  First Impressions 
Rating:
5.0

Every thing was good got my furniture move on time

Sandra D.  |  First Impressions 
Rating:
5.0

Great customer service. Fast check out. Thanks

James Y.  |  First Impressions 
Rating:
5.0

Extremely satisfied with the service and attention I received at U-Haul, Capital Blvd, Wake Forest, NC. Everything explained about storage unit as well as trucks. Very polite, and informative. Kathy

Kathleen O.  |  First Impressions 
Rating:
5.0

Everyone at the office is very professional and courteous.

Jacquelina A.  |  Reservation 
No reviews have been submitted for this location.

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