Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The current staff is awesome. Very friendly and helpful. Chris is a great addition to the team.
Everything stated Access Hours Sun-Mon 24hours, this is not true, is 9am -6pm Sundays and closes at 7pm all other days. I couldn't access to move in on a Saturday at 7:20pm. No help from Uhual when calling, GM wouldn't answer as posted on signs on the building. Couldn't move in until Sunday Morning 9am, access doors for loading and unloading weren't working, it was raining could only use front door with 1 cart. It's a mess and un professional. Would never rent from them ever.
The online process gives you instructions but when you arrive it’s a disaster my code did not work, I pushed the button to call for assistance no one answered. I ended up calling the number to another location because no one is on site. I still couldn’t get a hold of anyone so I had to drive another location that actually had people there to help me. Wasted my time and a huge inconvenience.
Unable to get the units we reserved at 96th & Pacific. Had to go to 12th&L to do paperwork and get keys, then back to facility at 64th&Yakima. Caused additional time ($) for movers we had hired to unload truck into facility.
Your customer service model is a joke. Awful experience.
I never had any problems with my storage unit. The building and bathrooms were always clean and well lit. Thank you for giving me peace of mind : )
I really liked this facility. If I need a storage facility in the future I will choose this one.
When I first rented at this facility it was because the access was 24/7. I leave my house at 6am to go to work and get home around 6pm so I want something with hours that allow access hours that are convenient for me. At some point the 24/7 access was taken away and I never received any notification this would be happening. With my works hours and the new access hours I could not access my unit Mon -Fri. There were many times the doors didn’t operate correctly, especially the doors for the drive-in bays. I moved all of my stuff to a different storage with better access hours.
Customer service was the best I've encountered with Uhaul thus far, excellent workers. Send them a raise!
The facility is well kept and we appreciate that.
Christopher was a HUGE help and made my storage situation so much easier and he was very friendly!!
I’m really disappointed because when I decided I wanted to rent a unit here I was under the assumption that I was able to access my unit 24 hours a day and was a huge factor in me wanting to choose this facility but once I sign my agreement and got my unit I was notified that they changed the hours to 7am to 7pm .... with my schedule it leaves me absolutely no time to be unless to access because I’m at work during those hours if I would if known of the change I would of never rented here . And retrying to talk to customer service is a joke. Haven’t been able to talk to anyone to resolve this
Had a very good experience at this location. Christopher Walters was very professional and very helpful to me. He made my experience very comfortable.
Thank YOU so much!
Chris gets 5 stars for his help.
Chris went out of his way to see that our needs were met, great customer service!!!
Changed access times
Thank you soooooooo much for everything! Especially, for FREE of first month.
I have nothing good to say about this company there fake I’m not going to waste any more of My time On this Company
.We were supposed to pick up the trailer and 11:15am. We called the Pasco location at 11:30 to make it was there. The phone was not answered by them but was directed to the customer service line. Who ever spoke to us was very rude and said we were late picking it up and yes the trailer was there!! Guess what? When we got there the trailer had still not been turned in by the previous renters. The employee was very apologetic and explained that the trailer would be there shortly and it did arrive about 15 minutes later. The staff was very friendly and quickly washed the trailer and hooked it up to my explorer. My husband noticed an odor but he assumed it was the chemicals used for cleaning. When we got the trailer back to the house to pack up, we opened the trailer and it still stunk. We finally realized it was a very strong marijuana smell. We assumed the previous renters are to blame. Now that we have unpacked our house hold items in Tacoma they all stink of that awful smell. We could not bring those items in our house so we had to rent a storage unit till the smell subsides. The customer service at both locations and the storage unit were very professional but I was not to happy with the person we talked to at the call center. Thank you for letting me tell you our experiences. Lori Slater
Chis is cool, nice smile and Trudie is awesome.
Fast and no complications nor any hidden fees
Easy access, good storage condition.
The acct was suppose to be closed 12.7.19 and was still open. Had to get my closing contract in person, when I was told by 3 diff people and the notes were not in the acct that it would be emailed
👌👏
Everything went nice smooth and fast appreciate the courtesy of your representative
I would NEVER recommend you to anyone
First off we were sold a trailer with a tire that had a hole Got our storage unit which was unaware check in was definitely location Called GM several times and no answer or help
The tow strap was broken, so I have to go to katy location to get it fixed. Yet the guys, at the katy location Excellent help. Got to tacoma and the charge us for 2 extra day, we drop a day early
The Manager James was unprofessional and would not take my calls when I had a concern about my storage. He put it on in his worker then got upset with him.
There's no way to contact the employees inside this fortress when you arrive... No sign, nothing. Many many doors but no way to enter unless you already have a unit. Keys don't always work either.
very nice
Had to cancel after two weeks due to other issues unrelated to the facility but found out that even if I paid for a month and closed it in two weeks that rent was not prorated and no reduction to bill
Great service
Very satisfied the gentleman that assist me was very professional.Wish hours were different thou.Fascility is very nice
I recommended my aunt and grandma, to Uhaul storages...
The service was very good, secure all times, and the hours very convenient to my needs. Thank you for the service.
It was a nice place
Good service
We chose UHAUL as we had to have 24/7 access for 2 successive moves. To change access times with no notice mid move is not only a breach of contract but the worst customer service.
Mr. Chris was courteous, patient, and thorough. He made sure I understood how to enter and exit properly.
I rented a storage unit at this facility and it took me all day to gain access to my unit. There was no one on site to remove the lock on my storage unit. Went to Tacoma office to get access card.🤬
The floors were not clean.
i have to admit you have cleaned this facility up quite a bit there are still questionable ppl living there the hours changed sence last time i was there which made it inconvient for me
When I went to close out my storage I kept getting different answers on how the process goes. Took me 2 weeks to get the correct answer & finally get the situation handled.
Person at front desk was very helpful and clear
You lie and can't get in
After recent uhaul experience this team made the experience very pleasant.
Facility was always clean, especially considering the area of which it’s located & the amount of homeless we have. Always personal on site every time I went. Unit was easy to access
Everything was very Good while I was there.
The manager was great and the facility is clean, and well maintained. It would be nice if the hall lights were high enough to shine into the storage units.
It was ok
I conducted my business with uhaul online. The website was clear and easy to use.
Hours of operation state 24 hours. Once I signed my rental agreement I was told the location is no longer 24 hours due to people living in their units. I was charged another month incorrectly
Exemplary customer service
Already left a google review, this place had the worst customer service I have ever experienced when it came time for me to move out.
Terrible communication and nothing was ready and Never got calls back when they promised I would multiple times.
Im going to the office. Im sure thatIm the one at fault so I really dont want to leave feedback at this time
Very nice and secure facility ! I like the key/card system . Staff at the L & 12th Street U-haul were great and took care of all of my needs. Would recommend!!
I tried several times to cancel this unit, by phone and online. The site is unmanned and it was not possible to visit an office to cancel. I never used the unit as it was too small for my needs.
I was denied access consistently with no cause, It was regularly unclean, it had people living in the facility, I was overcharged, and management was helpless.
There were suspicious people out and inside the faciltiy. One guy was inside the garage drive up area playing music loud music while working on his car(inside). Acouple Inside a unit "hanging" out.
The best storage unit place ever that I have had! Great customer service.
I called over 4 times to get an answer on how to get into my reserved unit. I was told by CS that I would hear from you, never did. Here we are 2 days later, and still heard nothing. Please cancel.
Alexis is great and deserves a raise. Trudie is fantastic. The staff at the L st location was unresponsive and it's strange that the office is not located at the rental facility.
Closing my storage account was a nightmare. The storage unit was eight miles away from office. I call the day of clearing the unit six days later U-Haul sent me a late notes with extra fee. Poor job
Good job.
Very excellent service..
Nobody met me at the facility like I was told. I didnt have an address for an office and employees from other stores were no help. So rather than feel my belongings were safely stored, many items ruia
Having an office at a different location than the storage site made things confusing at times.
None
Thank you
everything went smooth and I was on my way as soon as possible
Great people to deal with
You guys failed to mention there is no office on site. So had to drive to the hilltop neighborhood sign up and then drive back to the location. Adds about an hour.
They are very kind and helpful
This place is garbage. I told them I was moving a one bedroom apartment into the unit and she rented me the unit the size of a closet. I showed up and had to get another unit 30 minutes away.
prices could be a bit cheaper
These unmanned storage units are a joke. It is SO HARD to try to reach people for assistance, not to mention the time you guys cut my lock to my unit just because another tenant says it was theirs.
