Customer Reviews for U-Haul Moving & Storage of Wapato Park

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Wapato Park

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Talita I. on

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👌👏

timothy r. on

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Everything went nice smooth and fast appreciate the courtesy of your representative

gregory b. on

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I would NEVER recommend you to anyone

Brittany Denise F. on

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First off we were sold a trailer with a tire that had a hole Got our storage unit which was unaware check in was definitely location Called GM several times and no answer or help

keashun W. on

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The tow strap was broken, so I have to go to katy location to get it fixed. Yet the guys, at the katy location Excellent help. Got to tacoma and the charge us for 2 extra day, we drop a day early

Josette H. on

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The Manager James was unprofessional and would not take my calls when I had a concern about my storage. He put it on in his worker then got upset with him.

Robin W. on

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There's no way to contact the employees inside this fortress when you arrive... No sign, nothing. Many many doors but no way to enter unless you already have a unit. Keys don't always work either.

FELTON D. on

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very nice

Michael S. on

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Had to cancel after two weeks due to other issues unrelated to the facility but found out that even if I paid for a month and closed it in two weeks that rent was not prorated and no reduction to bill

Christopher S. on

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Great service

Dora P. on

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Very satisfied the gentleman that assist me was very professional.Wish hours were different thou.Fascility is very nice

nita m. on

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I recommended my aunt and grandma, to Uhaul storages...

Angelicia G. on

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The service was very good, secure all times, and the hours very convenient to my needs. Thank you for the service.

Alyssa C. on

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It was a nice place

Nathalie J. on

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Good service

LAURA O. on

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We chose UHAUL as we had to have 24/7 access for 2 successive moves. To change access times with no notice mid move is not only a breach of contract but the worst customer service.

Gloria S. on

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Mr. Chris was courteous, patient, and thorough. He made sure I understood how to enter and exit properly.

JOHN C. on

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I rented a storage unit at this facility and it took me all day to gain access to my unit. There was no one on site to remove the lock on my storage unit. Went to Tacoma office to get access card.🤬

Barbara A. on

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The floors were not clean.

Kristan P. on

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i have to admit you have cleaned this facility up quite a bit there are still questionable ppl living there the hours changed sence last time i was there which made it inconvient for me

WHITLEY R. on

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When I went to close out my storage I kept getting different answers on how the process goes. Took me 2 weeks to get the correct answer & finally get the situation handled.

CHARISSA E. on

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Person at front desk was very helpful and clear

Evalyne L. on

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You lie and can't get in

joseph r. on

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After recent uhaul experience this team made the experience very pleasant.

Heather R. on

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Facility was always clean, especially considering the area of which it’s located & the amount of homeless we have. Always personal on site every time I went. Unit was easy to access

demetrio c. on

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Everything was very Good while I was there.

Lowell K. on

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The manager was great and the facility is clean, and well maintained. It would be nice if the hall lights were high enough to shine into the storage units.

Renee W. on

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It was ok

lizabeth C. on

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I conducted my business with uhaul online. The website was clear and easy to use.

Adrien S. on

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Hours of operation state 24 hours. Once I signed my rental agreement I was told the location is no longer 24 hours due to people living in their units. I was charged another month incorrectly

Taufiqa N. on

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Exemplary customer service

Sarah R. on

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Already left a google review, this place had the worst customer service I have ever experienced when it came time for me to move out.

Callie V. on

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Terrible communication and nothing was ready and Never got calls back when they promised I would multiple times.

Dawn S. on

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Im going to the office. Im sure thatIm the one at fault so I really dont want to leave feedback at this time

Autumn M. on

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Very nice and secure facility ! I like the key/card system . Staff at the L & 12th Street U-haul were great and took care of all of my needs. Would recommend!!

Michael M. on

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I tried several times to cancel this unit, by phone and online. The site is unmanned and it was not possible to visit an office to cancel. I never used the unit as it was too small for my needs.

Frederick A. on

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I was denied access consistently with no cause, It was regularly unclean, it had people living in the facility, I was overcharged, and management was helpless.

erica p. on

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There were suspicious people out and inside the faciltiy. One guy was inside the garage drive up area playing music loud music while working on his car(inside). Acouple Inside a unit "hanging" out.

Monda T. on

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The best storage unit place ever that I have had! Great customer service.

Ramon M. on

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I called over 4 times to get an answer on how to get into my reserved unit. I was told by CS that I would hear from you, never did. Here we are 2 days later, and still heard nothing. Please cancel.

Adam T. on

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Alexis is great and deserves a raise. Trudie is fantastic. The staff at the L st location was unresponsive and it's strange that the office is not located at the rental facility.

Edward T. on

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Closing my storage account was a nightmare. The storage unit was eight miles away from office. I call the day of clearing the unit six days later U-Haul sent me a late notes with extra fee. Poor job

Brett R. on

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Good job.

Tracy C. on

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Very excellent service..

Kabie G. on

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Nobody met me at the facility like I was told. I didnt have an address for an office and employees from other stores were no help. So rather than feel my belongings were safely stored, many items ruia

William B. on

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Having an office at a different location than the storage site made things confusing at times.

Matthew R. on

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None

Mario M. on

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Thank you

janis d. on

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everything went smooth and I was on my way as soon as possible

LaGina B. on

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Great people to deal with

MATTHEW P. on

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You guys failed to mention there is no office on site. So had to drive to the hilltop neighborhood sign up and then drive back to the location. Adds about an hour.

Jill G. on

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They are very kind and helpful

Art D. on

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This place is garbage. I told them I was moving a one bedroom apartment into the unit and she rented me the unit the size of a closet. I showed up and had to get another unit 30 minutes away.

jon s. on

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prices could be a bit cheaper

Rayne G. on

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These unmanned storage units are a joke. It is SO HARD to try to reach people for assistance, not to mention the time you guys cut my lock to my unit just because another tenant says it was theirs.