Why is the amount on the receipt $84, but in addition to this amount, they wrote off another $35 from me? And for what reason is the amount of gasoline indicated as one, but in fact it is much less?
DMITRII PCustomer Reviews for U-Haul Moving & Storage of Wapato Park
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The truck we were assigned was blocked in by another truck. Had to wait for customer service to move truck. No big deal. Just a little inconvenience.
Gregory WWe received an email recently upon renting a moving van offering a free months rent towards a storage unit. As we already rent a U-Haul storage unit and have been for 3+ years, we do not qualify for a free months rent. That’s a little disappointing. Perhaps your policy should include existing customers as a way to truly show your appreciation for their continuing patronage.
LEROY SWe had the customer service guy check us out because the last time we used the app for pick up and had problems. There were glitches for him as well, which was frustrating, but he was able to work it out. With reservations made ahead of time, check out could be smoother. Other than that, great experience
Becky BNice friendly people
JAMAL CGlenn and Megan both were very helpful in getting my car ready to tow a trailer.
SCOTT CVicky T is amazing!
CHESSA T | First ImpressionsThe 3 people I interacted with during the process of setting up and returning my rental were all knowledgable, friendly and helpful.
BRUCE HWell-maintained and friendly staff.
TOMASI B | First ImpressionsGas tank was damaged leaking gas . But we were will taken care of upgrade and money back for gas. Thank you Vicky
Fredrick PThe indoor loading/unloading was the best. Some of my friends said it was the nicest indoor storage unit they had ever been. The staff were extremely courteous and kind. Thank you for all you do.
patricia b | Overall ExperienceSee note from check in
ISSAC BEverything went smooth and easy
AUSTIN PSuperb customer service at the Yakima Ave location in Tacoma.
JOHN REveryone.i dealt with were great! Im not sure how U-Haul hired such an amazing crew; but everyone was great
DOUGLAS PMegan, Cynthia, and Victoria were great! They were kind, knowledgeable, and provided fantastic service.
MABEL JMy reservation was moved to this location without asking me or providing any compensation. I now have to walk home 6 miles because the new dropoff location is not near my home.
JEREMY LTook 45 min to get my trailer that's not acceptable. Arrived at 8am for my 8:30 pick up. Was only 2 customers including me. Did reservation in app but employee asking me same questions.so what's the point of the app? I can buy a car faster than renting a trailer from this terrible company. Customer experience is the worst I've ever encountered.
john pMegan and her team were great!
Jeff R | Overall ExperienceThe employees and move out option was amazing Megan and Vickey at the most amazing employes'that storage is a rare find in tacoma it’s out of this world how understanding they were with my situation and they went above and beyond to ensure that I did not loose my stuff.
Sara M | Overall ExperienceThey have a good working model if anyone wanted to know how to get started.
James B | Overall ExperienceI did not use the storage unit
Michelle M | Overall ExperienceSpacious parking Big automatic doors easy access in and out Easy layout , wide hallways Professional and serous staff
Susana C | Overall ExperienceThank you Uhaul, you made the move from one end of the country to the other end of the country.
GREGORY CGreat Job at this location keep it up!
Jeffery BWorkers was very nice and friendly, I liked this experience much.
OLEKSII OThe smaller storage units are not well designed and the larger ones are but, far too Expensive. The most I have Ever paid for a unit anywhere else.
Autumn S | Overall ExperienceIt was alright. The fuel level i was told was not accurate. It was clean but smelled like the dump. The people working at the establishment is went to were very nice.
ROBERT MTruck was dirty exterior.
BRANT JThe Uhaul staff is amazing. I’ve been utilizing this Uhaul location for several years and I’ve not once had an issue with their staff or services. The manager Megan is superior with her service and willingness to problem solve . They will work with you if there’s any issue and make sure to provide a safe and secure storage experience. I can’t praise this location enough. Thank you.
mercedes v | Overall ExperienceThe owner is very kind and professional.
ADRIENNE RCan't think of anything!
LA RI didn’t look for notice or ask but a cup of hot coffee would have been nice.
TROY HQuick no hassle return very helpful
John RThe individual who assisted me wasn’t too friendly nor was he really helpful, had a funky attitude
RUSSELL RThe truck I used was clean, however, the driver side visor was not properly functioning and the radio screen was badly damaged. I can submit photos of both issues if you'd like.
KELLY SAlways amazing people to deal with! Truly appreciated! Looking forward to our next rental!
REBECCA BThe staff at the Wapato Park U-Haul are amazing!! I will definitely go back if I ever need storage or a rental truck.
talley m | Overall ExperienceTruck needs work. Brake lights would turn on even when the truck was off. Makes me nervous, and prayed the battery would not died.
DIANE MThe staff was amazing and very helpful!!
TALLEY MI appreciated the service to make sure I got exactly what I needed. They walked me out to look at the different sizes available. Easy and efficient. Returning equipment was also easy and efficient.
JODY CThanks guys that was an awesome experience and customer service
PETER AQuick and easy, hassle free.
DEBRA LMake sure the uhaul wasn't leaking before renting it out.
maranda mGreat staff
MICHEAL FThe facility was clean and well lit and the employees were always friendly.
Byron O | Overall ExperienceHighly recommended!! Everyone at this location is always kind and professional (unlike the ladies at the 6th Ave location).
REBECCA BHonestly one of my best experiences. I was not in the best mood and everyone that i encountered was so positive and helpful and i feel even trying to make me have a better day. I just keep thinking about hiw much i needed that and about what great people they must be all of the time. Thank you! Thank you
NADINE SMorning crew were great. I didn't lit the fact the truck was basically empty and only had 40 miles left on the tank. A little stressful. But I understand. The crime of stealing has is a big problem. Over all. Very satisfied
MICHEAL FThe lady that helped us was very helpful and friendly.
barbara b | First ImpressionsExcellent customer services & helpful
marie C | Overall ExperienceI really do appreciate everything the staff did to help me, even through my tough times they are all very genuine individuals thank you again
Tracy C | Overall ExperienceNo es mi cuenta Esta equivocado
Veronica S | Overall ExperienceNothing
TOMMY HContinue supporting our community with your outstanding business, we thank you .
ANDRE BI appreciate the kindness when I pick up or drop off the equipment I rent. The staff is always so helpful! Thank you
REBECCA BVery kind and helpful people. The location is clean and well organized. I appreciate their help when I have questions, if they are not sure of the answers, they will find it.
REBECCA BNone the pick up experience was perfect.
SABRINA RThe availability and customer service provided by the staff member were both excellent.
Christopher MExcellent customer service and overall a very smooth experience.
OLIVER AI truly enjoy the people that work here. They go out of their way to help you.
REBECCA BAlways great service
TIMOTHY KMeagan and her team are some real Gems they are awesome very respectful and courteous. I appreciate all of them.
Darryl B | Overall ExperienceNothing! Everything was perfect, on time and smooth. Great location, easy access, great customer service!
MABEL LN/A.
SAMUEL SThis is the best Uhaul I've ever been to (for over 40 years). Some genuinely good people work at this location!
Rob S | Overall Experiencewhen opened box door of truck was overwhelmed with marijuana smell. Truck had Arizona plates and was fairly new, so can guess what is was used for ....
JOSEPH BOur rental smelled so badly of gasoline that it caused me to have a migraine that landed me at the ER. I called after leaving the site to complain and was offered a vehicle exchange but was on a tight schedule for the need of the truck. The vehicle should have never been rented in that condition. I have never had an issue previously with any uhaul rental.
APRIL SOnly delt w a couple employees but they were great from the time I pulled up to the time I dropped off.
Jerry Sthank you for reaching out and correcting unavailablity of equipment at the original order location. It helped me get my project done several days earlier.
ANZOR ZThe staff was helpful and responsive.
Daniel EWay to expensive
JIMMIE HYour employer the one who checked me in was great but your other employe who checked me out was no good it All
FRANCISCO CYour combination locks are hard to open.
NINA SRecommendations!!!!
DARA VEffortless drop off in the cold and rain!! Recognized my rental! Took less than 5 mins to drop off and email receipt!!
LAURIE BTo me everything was perfect!!!
DAVID ZVicki is amazing she is a pleasure to rent from. Everyone there has a great attitude and customer service.
MELISSA MThank you for the use of your story
BERTRAM P | Overall ExperienceEverything was wonderful
CHARLES K | Overall ExperienceLimited time access but otherwise love it!
Amanda C | Online Move InThank you very much Great Staff!
Geraldine L | Overall ExperienceVery well handled by a gentleman I don’t remember his name.
CHARLES K | First ImpressionsThe thing I was so pleased was the facility was very accessible.
Michael M | Overall ExperienceEmployees and manager and over the phone help were awesome. In this day and age customer service and good communication and solid product are far and few, U Haul restored my faith in American Work ethic. Great job KLR
Kaelyne L | Online Move InThe access times could be just a little later and maybe a touch earlier. Two shifts would be great considering one person could handle a shift alone easy enough. You could probably get rid of the security firm to pay the extra labor at a cheaper cost and possibly happier customers.
mike k | First ImpressionsIt was a helpful and pleasant experience.
Robert B | Overall ExperienceLove the hours, staff was helpful.
MARQUITA S | First ImpressionsGreat storage facility with excellent customer service
GABRIEL K | Overall ExperienceThanks
Geraldine L | First ImpressionsGround were clean and well maintained. Staff was helpful
Joseph P | Overall ExperienceVery happy with storage and trailer return.Megan is the best! Sean very helpful as well as other team members!
Jeff R | First ImpressionsGreat location. Very clean and well-maintained. The sign up process was easy. I was helped by Brayden King, who did a fantastic job explaining everything, including how to find and access my unit. 10/10 excellent service and staff at this location. 👍🏽
ABBY-GAIL W | First ImpressionsStaff took their time to explain policy and the access system.
ARTHUR G | First ImpressionsThe stand-alone U-Haul App does NOT function properly. Please troubleshoot with customers. LOOK at the "comments" on the app page.
Timothy P | Overall ExperienceNA
James B | First ImpressionsThe queen Monica? The 509 girl. She was good to me.
ADAM Y | Overall ExperienceVery good service, quick and easy
Zakiya R | Online Move InI made a double payment last year so I can pay on every first. It went well for awhile,then one of your staff members got it taken care of then we r at square one again. It's becoming a pain in the butt. I need to have your staff know that I pay on the 1st of each month.
Sabrina S | First ImpressionsSometimes the entrance didn’t work, an office person had to come open it. That was the only inconvenience.
CAROLINE G | Overall ExperienceGreat service
timothy r | First ImpressionsMegan is a complete angel. She went above and beyond for me. And we I lost my brother January 1st she was again my angel. My family thanks you Megan.
MONICA M | Overall ExperienceI will always come again and again
ANTONINE O | Overall ExperienceGreat place and wonderful people to help anyone.
KATHY R | Overall ExperienceVery fast and convenient. I had an awesome experience. Thank you
Tracy R | Online Move InI have been a customer of uhaul for years at the Yakima location. The staff goes above and beyond. I never worries about my thing. They keep the grounds safe and secure and handle any billing issues promptly and with knowledge and skill
Darlene W | Overall ExperienceGood location. The facility was clean and had everything I needed to unload my trailer.
rhod l | First ImpressionsI did an online reservation and payment yet it still took an hour onsite to check in. Staff was incompetent and need training! They were over staffed with none knowing what to do, just standing around. I rented at this location because of the drive in access to feel safe. But you can't use the drive in access because uhaul is using it to store their own vehicles. They told me due to theft and didn't know when drive in access would be available again. Why didn't you tell me that BEFORE I rented?! I literally moved out of one storage facility into this one for that very reason of safety!!! Ridiculous
Carmen Z | First ImpressionsThe U-Haul team over on 64th Yakima ave. Tacoma wa. We’re amazing, understanding, and their knowledge about U-Haul …..A+ I’m not sure of the name of the young lady manager there but she’s a keeper her customer service skills and confidence helps because you never know why a customer has to use your services. You get an A+ Thankyou all.
Mechelle K | Overall ExperienceThere was only one time that someone asked to open the bathroom for them, as they did not have access. Other than that, everything went great. We rented for about four years.
Penny O | Overall ExperienceThe young Lady that worked the desk and everything else was a real gem
RICKEY F | Overall ExperienceStaff was super nice! Hours were a little limited
Justus S | Overall ExperienceThe staff that checked me in was very helpful and funny. He explained everything to me as he was typing up the contract
MICHELLE W | First ImpressionsI got a guy named Daniel and he took care of my partner and I very well. Super cool guy!
Nalani T | Online Move InLimited hours. Tried to access after 7PM and was denied entry
Tom B | Overall ExperienceI had a great experience with this facility. Every once in a while I needed access a bit later than 7oclock pm, but I managed. My one and only complaint is that when I was month behind (with late fee attached) and wanted to pay the past due balance and late fee on the due date of the following months rent to gain access that morning, I was told I would not be allowed access until the new months rent was paid as well. My situation was such that, had I been able to pay the PAST DUE amount and retrieve my tools from my unit, I would have easily been able to pay the amount that was not yet over due. I feel like the restriction on my access should've been lifted once the PAST due balance and fees were paid. And, had I allowed the day to pass without paying the rent due that day, I would understand being restricted again. However, I was unable to pay both the PAST due and due balances all at once. Therefore could not retrieve my tools, making it nearly impossible for me to recover financially and effectively causing me to accrue an unmanageable balance on the unit. It was very unfortunate for things to have gone this way. I will note that I appreciate the opportunity to retrieve my belongings from the unit months later. I was unaware that my things were still occupying the unit as I hadn't heard from anyone or received any notifications about missed payments or anything for months. Until the call about the "move out special". However, the bill that I'm saddled with because of the technicality or inconsiderate handling of the billing and lack of communication, not at all. Hopefully this matter will be evaluated so that future customers aren't lost die to similar situations.
Andrew B | Overall ExperienceOur door to the back trailer of the truck was stuck shut. We had to use a crow bar to open it twice. They had put this black paint stuff on the back and I guess it hadn’t dried before they shut the back lift door thingy lol! So that’s why it was stuck. Like glued shut. But! They did good and refunded us some of our time. They were great about the problem. The manager Megan was very nice and took care of us .
Amber G | First ImpressionsEasy access and convinience.
Phillip M | First ImpressionsThe staff makes this a great place to use
RICKEY F | First ImpressionsNice facility and reasonable price. Very clean also.
Debbie C | First ImpressionsStaff was friendly and knowledgeable. Computer slow. The gentleman helping us gave easy instructions.
CAROL M | First ImpressionsThe staff was very helpful and informative!!
Charmaine G | First ImpressionsI was robbed after paying for six year never contacted and that didn’t even care my mom and grandmas ashes were in there. They continue to try to charge me even tho they allowed a robbery that’s had to have take days or several ppl I believe it was an inside job, Don’t get a storage there
nia j | Overall ExperienceThis place is great as far as safe storage is concerned the only complaint I have is that it's not 24 hour access like it used to be that's why I wanted a storage unit here.sometimes I don't get done working before 7:00 pm and I could still access my unit to drop off my tools but I can't do that .so other than that this place is great clean parking lot ,clean facility and clean bathrooms .5 stars from me .
james k | First ImpressionsYou would have gotten "excellent "except that when I moved my belongings into storage, I wasn't informed that I needed to drive 4 miles from the facility to conduct business for access. Bummer! I was paying men to unload me and they did wait for me to return. Extra money! Otherwise, you're awesome! Thank you
Connie F | Overall ExperienceHonestly other then the actual access hours (I wish they could be more accessible) it was a great, clean and secure place to rent from. I was even super late before and they waived my fee to help out. So that was nice as well.
Kennedy W | Overall ExperienceThe U-Haul experience was excellent the staff was a pleasure to work with. They were very kind and knowledgeable and understanding of my needs. I would recommend U-Haul two others. Thank you U-Haul for your professionalism
Agnes L | Overall ExperienceThere is only one person that I have seen working there I don’t know her name but Please be her ethnicity looks like she could be native she is amazing if she is not there though everything falls down hill trash everywhere homeless hanging out outside i think your Facility needs more people like her.
Kayla J | Overall ExperienceI have a good relationship with U-Haul managers in Tacoma. Communication is key to any relationship. When there is mutual respect then resolve is all that's left.
NICHOLAS N | First ImpressionsThe young lady is very helpful that had help with my storage and also did a couple of other things
Antoinette B | First ImpressionsStaff was the Very Best, helpful kind ans considerate. Everything was clean. Staff even brought me carts . When the bay doors weren't responding they opened a different door for me to accommodate my move out and my move in. THEY WERE EXCEPTIONAL .
Diseree R | Overall ExperienceEveryone was exceptional . I really appreciate their hospitality, everyone was friendly , but not just a regular hello how can I help you friendly. They made sure I got the best value for my money and my time. I appreciate. If I didn't have a job I could see myself working for the company ...people 1st that's hospitality. Thank all of you..
Surina C | First ImpressionsThank you for your help. The newest employee at the wapato 64 th and Yakima facility was very nice and had great customer service skills , especially on his first day of work. He was really helpful
Michelle V | First ImpressionsHad two sofas in storage waiting to be reupholstered on a wait list 3 months went by and I was the next in the list . I had until one pm to get them to the shop or I was to be pug on the bottom of the list .,and they would go to next in line . Went to storage got my truck in but the sliding glass door was locked ,because no one was there . Called they said oh ya we couldn’t get someone to show up today so they sent someone from another facility. By the time the got there I lost my place . So this whole purpose of using the facility was a waste of purpose and money!! No access on the hours stated on the contract
Kaneohe O | Overall ExperienceThis facility is not staffed. Very difficult to get a hold of staff in North Tacoma who manage this facility. No one ever answers the call box to help you. The rates have gone up extensively being too high for the average client. I will never rent storage from U-Haul again. I've gone to local mom and pop storages in Tacoma.
Gregory P | Overall ExperienceClean n looking good thank you
Letusa T | First ImpressionsEasy and convenient.
Robert B | First ImpressionsThe hours of operation were fine. The building, especially the bathrooms were absolutely disgusting. This facility needs to be manned at all times so that customers can ask questions and so that all the doors will work. Checking out of the storage unit was a complete pain, first I have to wait on hold for 30 minutes to talk to the first person, then I get transferred to another person after being put on hold for another 5 minutes, then I was told there was nothing he could do to assist me with checking out of my unit and that I had to go to another location in order to check out. I went to that other location and checked out in less than 2 minutes, didn't sign any papers or anything. This process should have been handled over the phone instead of this crappy process.
KENNETH F | Overall ExperienceI still haven’t got into my unit, every time I slide the latch the alarm goes off.
Luis M | First ImpressionsNever saw an employee here… ever. Advertised as 24/7 but not because people will live in their storage. Only time customer service is prompt is when your payment is late.
TERRELL W | Overall ExperienceHelpful staff, easy to work with getting bigger storage unit, clean. Hard to find store mgr. at times due to staff shortage(?) Numerous locations in my area. Reccommended storage comp.
Morgan L | Overall ExperienceEasy to deal with, helpful, knowledgeable friendly.
Morgan L | First ImpressionsEasy to rent space, easy to access but secure. Great.
SAMUEL B | Overall ExperienceVery E Z to work with. We were out of state and they went the extra mile.
John B | Overall ExperienceI got a completely raw deal. The rental facility neglected to inform me that the storage facility closed at 7pm,and reopens at 7am, after taking till 6:30pm to finalize my rental, with a truck that needed to be returned by 7am..... Now 3 hours for a callback when it was supposed to be 10 to 15 minutes?
Leo M | First ImpressionsU-Haul is a wonderful company. Their customer service is out standing they go above and beyond to solve any issues. They are hyper vigilant with security and I feel my possessions are safe in their car. I've had a unit for two years.
Darlene W | First ImpressionsI forget her name, but the woman who helped me at the front desk was more than accommodating and helpful. I really appreciate her insights and help.
Emma M | First ImpressionsNeeds 2 stay open 24hr like advertised
Ramon W | First ImpressionsI needed more space and they found another available space nearby.
Sherry L | First ImpressionsGreat facility! Very clean and climate control was first class. I never felt my household goods were unsecured or in danger of damage. I commend the staff on maintaining an excellent facility.
Kerri W | Overall ExperienceDidn't like how the lights wood turn off every 4 min and that stupid card u need every time u do anything there will never store there again gets u to come there with a sign that say 24. 7 ya right you cant even open when u say your open
billy l | Overall ExperienceWe had to stop at three uhaul offices after picking up the uhaul because there was a check engine light and tire monitor light before we travelled from Alexandria, La to Leesville, La. The first location visit after the lights, in Leesville, after prodding, the code PO 442 was found on the vehicle. We were advised to call the 1-800 number and wait for someone to come to the uhaul location to check out the vehicle. Lack of being able to get through to a mechanic over the phone, we googled the code and found that it is an evac code that means that the issue could be anywhere from an insecure gas cap to tube issues…the advisement was to correct the cap and drive for a few days in order to determine the issue, after the code is cleared. The first associate stayed long enough to check the code but did not clear the code. We fixed the cap, checked and confirmed that the tire pressure was correct and drove for a couple days. By the time we got to Albuquerque, NM…a couple days later, we met an associate named Joshua. Joshua took the time to explain every issue with the vehicle and how to determine if issues were worsening and we needed to ask for help. Advising us that the code could indicate catalytic converter issues and how to tell if that was the issue. He reset our vehicle on the tow dolly and took the time to explain how to properly use the dolly and cleared the code for us. His customer service was exceptional. We continued to drive, the evac code did not return but the tire monitor code kept coming on. The tire pressure did not waiver the 5 PSI, we kept driving. When we arrived at the Tacoma Uhaul, it took prodding, to be helped with removing our vehicle from the dolly. Overall, being the first time using this service, I don’t believe that either of us are willing to utilize this moving service again. The storage service is very good, as well.
Rebekka H | First ImpressionsWhile the facility was clean and accessible, the staff was basically absent. U-Haul 1-800 customer service set up the reservation for us, and instructed us to go directly to storage. Problem: there was no accessible staff at storage. The callbox went unanswered for nearly 20 minutes. A fellow customer informed us that entry required a keycard and the only place to get a keycard was at equipment drop-off, which was a separate facility. After we obtained our keycard and returned to storage, it took another 20 minutes before our keycard worked and we gained access. It then took another 10 minutes waiting for an answer on the callbox for staff to introduce us to our storage unit and provide us with a lock. Meanwhile, we observed the exact same problem with three other customers: difficulty in obtaining keycard, difficulty gaining access, difficulty finding staff. Additionally, a loud security alarm went off multiple times. Did that mean evacuate? That there was actual theft in progress? It was very unnerving. All in all, a frustrating experience. If you're having trouble hiring staff, then increase your pay. Workers are out there if you're willing to pay a living wage. Don't get cheap.
Jason F | First ImpressionsJay was always very professional, helpful and courteous.
madonna t | Overall ExperienceVery nice and secure storage, very friendly helpful staff. Only down sides are: When restroom is out of order, there are none others nearby. The access hours aren't the greatest, and don't match up with acess hours on the website.
Robin W | Overall ExperienceMy storage unit had 3 break in attempts, and 1 successfully broken into where things were stolen for hours. There is no security 24 hours, the cameras they have have immense blind spots and wouldn’t be capable of picking up a license plate or description of a thief. Only after my unit was broken into did they put UHaul locks on the doors which they said they were going to do weeks prior. My rent was raised while I stayed there which was absolutely ridiculous and my move out process was unorganized and I ended up with charges after I already moved out and notified them. Not sure who’s running this place but they’re not doing a very good job.
Amanda S | Overall ExperienceJay is awesome.
Colleen S | First ImpressionsUhaul is crapy
Melodie W | Overall ExperienceThese hours are almost useless. Invest in security so that access is available to customers who work. You are only open when I'm at work.
Ronald T | Overall ExperienceGreat representative at site.very helpful/friendly
Gary E | First ImpressionsDue to a large move we have needed to use U-Haul over 10 times in the past two months, the only bad experience we have had has been arriving after a long hard day to be told we have to return the rental somewhere other than the place on the agreement. This made us a little gun shy. The person who redeemed it for U-Haul was the young guy at this facility I am reviewing. He went above and beyond, was extremely helpful, had the perfect sense of humor to be dealing with exhausted people. U-Haul is doing such a good job we are going to buy stock in it. Didn’t get the young man’s name at the storage facility on Yakima Street, But a big thank you and shout out to him for making our lives so much easier on November 18, 2021!
HOLLY M | First ImpressionsThe only thing I was disappointed in was my unit was to small.
Carolyn Q | Online Move InThe unit that I rented has 2 locks and a unpaid rent notice on it, so was not ready for me to rent. Was told that it would be ready the following weekend and that they might prorate next months rent. But the employee at facility was helpful and friendly. He tried to contact people to correct the problem.
Scot G | Online Move InJay was really helpful, professional and courteous.
madonna t | First ImpressionsI got the unit with the intention of it being 24 hour access, it's supposed to be but apparently at this facility the "drug addicts" make it an issue and now it closes at 7pm. Would've been awesome if we were told that before hand, now what I thought was going to be convenient isn't. Not happy.
Christian W | Online Move InThe staff was amazing. The location was very well kept and clean.
Laurice H | Overall ExperienceNone
Nathan Y | Overall ExperienceMinus the new closing hours, but understandable this is a great storage unit.
JIll D | Overall ExperienceLook to have 24hr access to the facility.
Dwayne H | First ImpressionsThe only negative was that I would constantly have problems getting into building using my keycard. However, there was usually someone there and I could get in.
Ann H | Overall ExperienceSmooth served its purpose perfectly. Thanks
daniel S | Overall ExperienceAlways helpful and always friendly
Michelle L | Overall ExperienceRepeatedly asked them to stop calling me and to stop calling me at my work number they refused to do so. Told them that I can no longer pay for the unit. And yet I was continuously billed for rent and contacted multiple times after telling them to stop. I will never use U-Haul rentals ever again
christian m | Overall ExperienceThe email I received after paying for a storage stated that my access hours are between 5am to 10pm M-S but on Thursday 7/1/21 around 8pm I was denied access to the building. My access code would not allow me to enter to store items. I wasted fuel, time, and energy packing items and driving to the storage facility only to be denied entry. I called customer service, and after 45 minutes of waiting in queue I was told my access to the building ends at 7pm. I was also told I needed to call the local facility to inquire about 24hr access. I also called 11 times and left a voicemail the after hours contact James who did not answer his phone. It would have been nice to have all this information included in the initial email I received containing my access code. This has been a very horrible experience.
Jasmine F | Online Move InI was told there would be a disc lock inside my unit to use but there was not. Can someone please contact me to resolve?
THOMAS W | First ImpressionsVery narrow paths hard to get stuff like couches into the storage unit itself.
Cody S | Online Move InI have already notified that I'd be moving out before another payment would be due .I am already moved out thank you. Its been a journey .😁
Tammie W | Overall ExperienceLock was not provided in the storage as I was told. I had to drive back to another location out of therapy and had to go get lock from uhaul Location which was very frustrating and inconvenient. Lock should have been in unit like promised I had to leave my storage unit unattended while I drive all the way back to retrieve a lock for my storage unit.
Julie B | First ImpressionsOverall a positive experience. Only complaint was I found out that the unit size I reserved was not available. Otherwise everything was fine.
Dixie S | Overall ExperienceWorst experience in my life. Customer service is terrible!
Cassandra K | Overall ExperienceWe could not access the unit upon arrival. We completed the online process and entered the access code and it would not work. We had to drive to two separate locations in order to obtain a swipe magnetic card. We called uhaul and were placed on endless hold (over 1 hour). Uhaul phone service is a joke. It does not answer and no help at all. George
George H | Online Move InNot only was the process confusing and extremely fustrating, the storage facility was misrepresented. I purposely bought the unit at this certain location under the impression it was open 24/7. And where did I get that information?, the freaking location website. So not only was I lied to about timing of access and today 5/19/2021/ my father calls me literally cussing me out asking why was his card charged when they already took the money off my card why does uhaul make it so hard to get truck when clearly online they make seem so easy when it was
Dana D | Online Move InI hate that you have to turn in the plastic card or get charged 40$. But otherwise good service
Marcus C | Overall ExperienceGreen Zip ties on the unit. Did not indicate anywhere to remove it fir access. Spent 31 minutes on hold before I spoke to CS to find out I could remove it. The CS didn’t know anything about the free lock special!
Tammara G | Online Move InAll advertising for this storage facility was 24/7 and that is not the case, I would’ve chosen a closer facility if that was the case... there’s never anybody there at the location. The location and cleanliness is what saves this place as well as customer service over the phone, they were all amazing.
Eligio C | Overall ExperienceThe cleaning lady was really nice and helpful on several occasions. Also, the maintenance men helped me with a stick unti door which they were lifesavers💯. Thanks for the great experience with U-haul and it’s team.
Jonathon C | Overall ExperienceCustomer service was excellent! I will definitely recommend this facility!
Stefen M | First ImpressionsI just had a house fire. Then someone broke into the garage where I had anything salvageable left. They stole a lot of stuff. I decided to use this facility because it was 24/7 access(supposedly...it is not) and it was down the street... I am driving from arlington where I am staying with my sister. We had to have my three kids watched and my sisters 3 kids as well and we only had the one day....get there and they say storage hours are only until 7pm....the pull in garage type doors are out of order. The access panels keep saying that access is denied. At this point its like 620pm and we still have at least 3 more loads. Im packing up anything left from a fire and looters and i only have 1 day. The person on site was actually nice and contacted the DM to ask for extra time for us(without us knowing) and let us have access until 10 pm. I also called the corporate number and they didn't really offer anything except to call the manager...But had i known any of this I would have went to public storage and paid $1.00 for the first month instead of 120 or whatever it was. Will definitely not be using this company again.
Roxanne D | Online Move InWhen we first rented the storage units, we were offered indoor loading areas and bathroom facilities. Over time, the indoor loading areas were discontinued and the bathrooms were locked. several times on the weekends, the main loading doors were locked, leaving us only a man door to load sofas and large furniture through. The floor was always dirty in the hallways and the carts were rarely cleaned as well. On top of that the price was raised. My wife never felt safe there. There was no direct line to contact anyone about the problems.
DAVE K | Overall Experienceit was a cool place to store stuff but i was never asked a out tha incidebt tht got me terminated because after years wit wapato i got no understanding for tha situation tht went down
BRYANT V | Overall ExperienceUnit was not clean when I got it, but was otherwise great.
Jennifer L | Overall ExperienceVery impressed with facility and would definitely use again. Person on site was very nice and professional.
Marie D | Overall ExperienceThe current staff is awesome. Very friendly and helpful. Chris is a great addition to the team.
Paulette S | Overall ExperienceEverything stated Access Hours Sun-Mon 24hours, this is not true, is 9am -6pm Sundays and closes at 7pm all other days. I couldn't access to move in on a Saturday at 7:20pm. No help from Uhual when calling, GM wouldn't answer as posted on signs on the building. Couldn't move in until Sunday Morning 9am, access doors for loading and unloading weren't working, it was raining could only use front door with 1 cart. It's a mess and un professional. Would never rent from them ever.
Shenna B | Online Move InThe online process gives you instructions but when you arrive it’s a disaster my code did not work, I pushed the button to call for assistance no one answered. I ended up calling the number to another location because no one is on site. I still couldn’t get a hold of anyone so I had to drive another location that actually had people there to help me. Wasted my time and a huge inconvenience.
Latrice W | Online Move InUnable to get the units we reserved at 96th & Pacific. Had to go to 12th&L to do paperwork and get keys, then back to facility at 64th&Yakima. Caused additional time ($) for movers we had hired to unload truck into facility.
Bonnie H | First ImpressionsYour customer service model is a joke. Awful experience.
Brady P | Overall ExperienceI never had any problems with my storage unit. The building and bathrooms were always clean and well lit. Thank you for giving me peace of mind : )
Gloria S | Overall ExperienceI really liked this facility. If I need a storage facility in the future I will choose this one.
James P | Overall ExperienceWhen I first rented at this facility it was because the access was 24/7. I leave my house at 6am to go to work and get home around 6pm so I want something with hours that allow access hours that are convenient for me. At some point the 24/7 access was taken away and I never received any notification this would be happening. With my works hours and the new access hours I could not access my unit Mon -Fri. There were many times the doors didn’t operate correctly, especially the doors for the drive-in bays. I moved all of my stuff to a different storage with better access hours.
Kimberly A | Overall ExperienceCustomer service was the best I've encountered with Uhaul thus far, excellent workers. Send them a raise!
julian B | Overall ExperienceThe facility is well kept and we appreciate that.
Margaret l | Overall ExperienceChristopher was a HUGE help and made my storage situation so much easier and he was very friendly!!
Megan D | First ImpressionsI’m really disappointed because when I decided I wanted to rent a unit here I was under the assumption that I was able to access my unit 24 hours a day and was a huge factor in me wanting to choose this facility but once I sign my agreement and got my unit I was notified that they changed the hours to 7am to 7pm .... with my schedule it leaves me absolutely no time to be unless to access because I’m at work during those hours if I would if known of the change I would of never rented here . And retrying to talk to customer service is a joke. Haven’t been able to talk to anyone to resolve this
Matthew B | Online Move InHad a very good experience at this location. Christopher Walters was very professional and very helpful to me. He made my experience very comfortable.
Timothy M | Overall ExperienceThank YOU so much!
anna c | Overall ExperienceChris gets 5 stars for his help.
teya t | Overall ExperienceChris went out of his way to see that our needs were met, great customer service!!!
Laura B | First ImpressionsChanged access times
Brenda S | Online Move InThank you soooooooo much for everything! Especially, for FREE of first month.
anna c | First ImpressionsI have nothing good to say about this company there fake I’m not going to waste any more of My time On this Company
Jill G | Overall Experience.We were supposed to pick up the trailer and 11:15am. We called the Pasco location at 11:30 to make it was there. The phone was not answered by them but was directed to the customer service line. Who ever spoke to us was very rude and said we were late picking it up and yes the trailer was there!! Guess what? When we got there the trailer had still not been turned in by the previous renters. The employee was very apologetic and explained that the trailer would be there shortly and it did arrive about 15 minutes later. The staff was very friendly and quickly washed the trailer and hooked it up to my explorer. My husband noticed an odor but he assumed it was the chemicals used for cleaning. When we got the trailer back to the house to pack up, we opened the trailer and it still stunk. We finally realized it was a very strong marijuana smell. We assumed the previous renters are to blame. Now that we have unpacked our house hold items in Tacoma they all stink of that awful smell. We could not bring those items in our house so we had to rent a storage unit till the smell subsides. The customer service at both locations and the storage unit were very professional but I was not to happy with the person we talked to at the call center. Thank you for letting me tell you our experiences. Lori Slater
Lori S | First ImpressionsChis is cool, nice smile and Trudie is awesome.
Yolanda H | Online Move InFast and no complications nor any hidden fees
Angela A | First ImpressionsEasy access, good storage condition.
HAIBO L | First ImpressionsThe acct was suppose to be closed 12.7.19 and was still open. Had to get my closing contract in person, when I was told by 3 diff people and the notes were not in the acct that it would be emailed
Ronda R | Overall Experience👌👏
Talita I | First ImpressionsEverything went nice smooth and fast appreciate the courtesy of your representative
timothy r | First ImpressionsI would NEVER recommend you to anyone
gregory b | Overall ExperienceFirst off we were sold a trailer with a tire that had a hole Got our storage unit which was unaware check in was definitely location Called GM several times and no answer or help
Brittany D | First ImpressionsThe tow strap was broken, so I have to go to katy location to get it fixed. Yet the guys, at the katy location Excellent help. Got to tacoma and the charge us for 2 extra day, we drop a day early
Keashun W | First ImpressionsThe Manager James was unprofessional and would not take my calls when I had a concern about my storage. He put it on in his worker then got upset with him.
Josette H | Overall ExperienceThere's no way to contact the employees inside this fortress when you arrive... No sign, nothing. Many many doors but no way to enter unless you already have a unit. Keys don't always work either.
Robin W | First Impressionsvery nice
FELTON D | Overall ExperienceHad to cancel after two weeks due to other issues unrelated to the facility but found out that even if I paid for a month and closed it in two weeks that rent was not prorated and no reduction to bill
Michael S | Overall ExperienceGreat service
Christopher S | First ImpressionsVery satisfied the gentleman that assist me was very professional.Wish hours were different thou.Fascility is very nice
Rosa G | First ImpressionsI recommended my aunt and grandma, to Uhaul storages...
nita m | Overall ExperienceThe service was very good, secure all times, and the hours very convenient to my needs. Thank you for the service.
Angelicia G | Overall ExperienceIt was a nice place
Alyssa C | Overall ExperienceGood service
Nathalie J | First ImpressionsWe chose UHAUL as we had to have 24/7 access for 2 successive moves. To change access times with no notice mid move is not only a breach of contract but the worst customer service.
LAURA O | Overall ExperienceMr. Chris was courteous, patient, and thorough. He made sure I understood how to enter and exit properly.
Gloria S | First ImpressionsI rented a storage unit at this facility and it took me all day to gain access to my unit. There was no one on site to remove the lock on my storage unit. Went to Tacoma office to get access card.🤬
JOHN C | First ImpressionsThe floors were not clean.
Barbara A | Overall Experiencei have to admit you have cleaned this facility up quite a bit there are still questionable ppl living there the hours changed sence last time i was there which made it inconvient for me
Kristan P | Overall ExperienceWhen I went to close out my storage I kept getting different answers on how the process goes. Took me 2 weeks to get the correct answer & finally get the situation handled.
WHITLEY R | Overall ExperiencePerson at front desk was very helpful and clear
CHARISSA E | First ImpressionsYou lie and can't get in
Evalyne L | First ImpressionsAfter recent uhaul experience this team made the experience very pleasant.
joseph r | Overall ExperienceFacility was always clean, especially considering the area of which it’s located & the amount of homeless we have. Always personal on site every time I went. Unit was easy to access
Heather R | Overall ExperienceEverything was very Good while I was there.
demetrio c | Overall ExperienceThe manager was great and the facility is clean, and well maintained. It would be nice if the hall lights were high enough to shine into the storage units.
Lowell K | First ImpressionsIt was ok
Renee W | First ImpressionsI conducted my business with uhaul online. The website was clear and easy to use.
lizabeth C | First ImpressionsHours of operation state 24 hours. Once I signed my rental agreement I was told the location is no longer 24 hours due to people living in their units. I was charged another month incorrectly
Adrien S | Overall ExperienceExemplary customer service
Taufiqa N | First ImpressionsAlready left a google review, this place had the worst customer service I have ever experienced when it came time for me to move out.
Sarah R | Overall ExperienceTerrible communication and nothing was ready and Never got calls back when they promised I would multiple times.
Callie V | First ImpressionsIm going to the office. Im sure thatIm the one at fault so I really dont want to leave feedback at this time
David O | First ImpressionsVery nice and secure facility ! I like the key/card system . Staff at the L & 12th Street U-haul were great and took care of all of my needs. Would recommend!!
Autumn M | First ImpressionsI tried several times to cancel this unit, by phone and online. The site is unmanned and it was not possible to visit an office to cancel. I never used the unit as it was too small for my needs.
Michael M | Overall ExperienceI was denied access consistently with no cause, It was regularly unclean, it had people living in the facility, I was overcharged, and management was helpless.
Frederick A | Overall ExperienceThere were suspicious people out and inside the faciltiy. One guy was inside the garage drive up area playing music loud music while working on his car(inside). Acouple Inside a unit "hanging" out.
erica p | Overall ExperienceThe best storage unit place ever that I have had! Great customer service.
Monda T | ReservationI called over 4 times to get an answer on how to get into my reserved unit. I was told by CS that I would hear from you, never did. Here we are 2 days later, and still heard nothing. Please cancel.
Ramon M | ReservationAlexis is great and deserves a raise. Trudie is fantastic. The staff at the L st location was unresponsive and it's strange that the office is not located at the rental facility.
Adam T | Overall ExperienceClosing my storage account was a nightmare. The storage unit was eight miles away from office. I call the day of clearing the unit six days later U-Haul sent me a late notes with extra fee. Poor job
Edward T | Overall ExperienceGood job.
Brett R | Overall ExperienceVery excellent service..
Tracy C | ReservationNobody met me at the facility like I was told. I didnt have an address for an office and employees from other stores were no help. So rather than feel my belongings were safely stored, many items ruia
Kabie G | ReservationHaving an office at a different location than the storage site made things confusing at times.
William B | Overall ExperienceNone
Matthew R | Overall ExperienceThank you
Mario M | Reservationeverything went smooth and I was on my way as soon as possible
janis d | ReservationGreat people to deal with
LaGina B | Overall ExperienceYou guys failed to mention there is no office on site. So had to drive to the hilltop neighborhood sign up and then drive back to the location. Adds about an hour.
Matthew P | ReservationThey are very kind and helpful
Jill G | ReservationThis place is garbage. I told them I was moving a one bedroom apartment into the unit and she rented me the unit the size of a closet. I showed up and had to get another unit 30 minutes away.
Art D | Overall Experienceprices could be a bit cheaper
jon s | Overall ExperienceThese unmanned storage units are a joke. It is SO HARD to try to reach people for assistance, not to mention the time you guys cut my lock to my unit just because another tenant says it was theirs.
Rayne G | Overall Experience