Customer Reviews for U-Haul Moving & Storage of Wapato Park

Rating:

5.0

Great facility! Very clean and climate control was first class. I never felt my household goods were unsecured or in danger of damage. I commend the staff on maintaining an excellent facility.

Rating:

2.0

Didn't like how the lights wood turn off every 4 min and that stupid card u need every time u do anything there will never store there again gets u to come there with a sign that say 24. 7 ya right you cant even open when u say your open

Rating:

4.0

We had to stop at three uhaul offices after picking up the uhaul because there was a check engine light and tire monitor light before we travelled from Alexandria, La to Leesville, La. The first location visit after the lights, in Leesville, after prodding, the code PO 442 was found on the vehicle. We were advised to call the 1-800 number and wait for someone to come to the uhaul location to check out the vehicle. Lack of being able to get through to a mechanic over the phone, we googled the code and found that it is an evac code that means that the issue could be anywhere from an insecure gas cap to tube issues…the advisement was to correct the cap and drive for a few days in order to determine the issue, after the code is cleared. The first associate stayed long enough to check the code but did not clear the code. We fixed the cap, checked and confirmed that the tire pressure was correct and drove for a couple days. By the time we got to Albuquerque, NM…a couple days later, we met an associate named Joshua. Joshua took the time to explain every issue with the vehicle and how to determine if issues were worsening and we needed to ask for help. Advising us that the code could indicate catalytic converter issues and how to tell if that was the issue. He reset our vehicle on the tow dolly and took the time to explain how to properly use the dolly and cleared the code for us. His customer service was exceptional. We continued to drive, the evac code did not return but the tire monitor code kept coming on. The tire pressure did not waiver the 5 PSI, we kept driving. When we arrived at the Tacoma Uhaul, it took prodding, to be helped with removing our vehicle from the dolly. Overall, being the first time using this service, I don’t believe that either of us are willing to utilize this moving service again. The storage service is very good, as well.

Rating:

2.0

While the facility was clean and accessible, the staff was basically absent. U-Haul 1-800 customer service set up the reservation for us, and instructed us to go directly to storage. Problem: there was no accessible staff at storage. The callbox went unanswered for nearly 20 minutes. A fellow customer informed us that entry required a keycard and the only place to get a keycard was at equipment drop-off, which was a separate facility. After we obtained our keycard and returned to storage, it took another 20 minutes before our keycard worked and we gained access. It then took another 10 minutes waiting for an answer on the callbox for staff to introduce us to our storage unit and provide us with a lock. Meanwhile, we observed the exact same problem with three other customers: difficulty in obtaining keycard, difficulty gaining access, difficulty finding staff. Additionally, a loud security alarm went off multiple times. Did that mean evacuate? That there was actual theft in progress? It was very unnerving. All in all, a frustrating experience. If you're having trouble hiring staff, then increase your pay. Workers are out there if you're willing to pay a living wage. Don't get cheap.

Rating:

5.0

Jay was always very professional, helpful and courteous.

Rating:

4.0

Very nice and secure storage, very friendly helpful staff. Only down sides are: When restroom is out of order, there are none others nearby. The access hours aren't the greatest, and don't match up with acess hours on the website.

Rating:

1.0

My storage unit had 3 break in attempts, and 1 successfully broken into where things were stolen for hours. There is no security 24 hours, the cameras they have have immense blind spots and wouldn’t be capable of picking up a license plate or description of a thief. Only after my unit was broken into did they put UHaul locks on the doors which they said they were going to do weeks prior. My rent was raised while I stayed there which was absolutely ridiculous and my move out process was unorganized and I ended up with charges after I already moved out and notified them. Not sure who’s running this place but they’re not doing a very good job.

Rating:

5.0

Jay is awesome.

Rating:

1.0

Uhaul is crapy

Rating:

3.0

These hours are almost useless. Invest in security so that access is available to customers who work. You are only open when I'm at work.

Rating:

5.0

Great representative at site.very helpful/friendly

Rating:

5.0

Due to a large move we have needed to use U-Haul over 10 times in the past two months, the only bad experience we have had has been arriving after a long hard day to be told we have to return the rental somewhere other than the place on the agreement. This made us a little gun shy. The person who redeemed it for U-Haul was the young guy at this facility I am reviewing. He went above and beyond, was extremely helpful, had the perfect sense of humor to be dealing with exhausted people. U-Haul is doing such a good job we are going to buy stock in it. Didn’t get the young man’s name at the storage facility on Yakima Street, But a big thank you and shout out to him for making our lives so much easier on November 18, 2021!

Rating:

4.0

The only thing I was disappointed in was my unit was to small.

Rating:

2.0

The unit that I rented has 2 locks and a unpaid rent notice on it, so was not ready for me to rent. Was told that it would be ready the following weekend and that they might prorate next months rent. But the employee at facility was helpful and friendly. He tried to contact people to correct the problem.

Rating:

5.0

Jay was really helpful, professional and courteous.

Rating:

1.0

I got the unit with the intention of it being 24 hour access, it's supposed to be but apparently at this facility the "drug addicts" make it an issue and now it closes at 7pm. Would've been awesome if we were told that before hand, now what I thought was going to be convenient isn't. Not happy.

Rating:

5.0

The staff was amazing. The location was very well kept and clean.

Rating:

3.0

None

Rating:

5.0

Minus the new closing hours, but understandable this is a great storage unit.

Rating:

5.0

Look to have 24hr access to the facility.

Rating:

4.0

The only negative was that I would constantly have problems getting into building using my keycard. However, there was usually someone there and I could get in.

Rating:

5.0

Smooth served its purpose perfectly. Thanks

Rating:

5.0

Always helpful and always friendly

Rating:

1.0

Repeatedly asked them to stop calling me and to stop calling me at my work number they refused to do so. Told them that I can no longer pay for the unit. And yet I was continuously billed for rent and contacted multiple times after telling them to stop. I will never use U-Haul rentals ever again

Rating:

1.0

The email I received after paying for a storage stated that my access hours are between 5am to 10pm M-S but on Thursday 7/1/21 around 8pm I was denied access to the building. My access code would not allow me to enter to store items. I wasted fuel, time, and energy packing items and driving to the storage facility only to be denied entry. I called customer service, and after 45 minutes of waiting in queue I was told my access to the building ends at 7pm. I was also told I needed to call the local facility to inquire about 24hr access. I also called 11 times and left a voicemail the after hours contact James who did not answer his phone. It would have been nice to have all this information included in the initial email I received containing my access code. This has been a very horrible experience.

Rating:

4.0

I was told there would be a disc lock inside my unit to use but there was not. Can someone please contact me to resolve?

Rating:

2.0

Very narrow paths hard to get stuff like couches into the storage unit itself.

Rating:

3.0

I have already notified that I'd be moving out before another payment would be due .I am already moved out thank you. Its been a journey .😁

Rating:

1.0

Lock was not provided in the storage as I was told. I had to drive back to another location out of therapy and had to go get lock from uhaul Location which was very frustrating and inconvenient. Lock should have been in unit like promised I had to leave my storage unit unattended while I drive all the way back to retrieve a lock for my storage unit.

Rating:

4.0

Overall a positive experience. Only complaint was I found out that the unit size I reserved was not available. Otherwise everything was fine.

Rating:

1.0

Worst experience in my life. Customer service is terrible!

Rating:

2.0

We could not access the unit upon arrival. We completed the online process and entered the access code and it would not work. We had to drive to two separate locations in order to obtain a swipe magnetic card. We called uhaul and were placed on endless hold (over 1 hour). Uhaul phone service is a joke. It does not answer and no help at all. George

Rating:

2.0

Not only was the process confusing and extremely fustrating, the storage facility was misrepresented. I purposely bought the unit at this certain location under the impression it was open 24/7. And where did I get that information?, the freaking location website. So not only was I lied to about timing of access and today 5/19/2021/ my father calls me literally cussing me out asking why was his card charged when they already took the money off my card why does uhaul make it so hard to get truck when clearly online they make seem so easy when it was

Rating:

3.0

I hate that you have to turn in the plastic card or get charged 40$. But otherwise good service

Rating:

4.0

Green Zip ties on the unit. Did not indicate anywhere to remove it fir access. Spent 31 minutes on hold before I spoke to CS to find out I could remove it. The CS didn’t know anything about the free lock special!

Rating:

3.0

All advertising for this storage facility was 24/7 and that is not the case, I would’ve chosen a closer facility if that was the case... there’s never anybody there at the location. The location and cleanliness is what saves this place as well as customer service over the phone, they were all amazing.

Rating:

5.0

The cleaning lady was really nice and helpful on several occasions. Also, the maintenance men helped me with a stick unti door which they were lifesavers💯. Thanks for the great experience with U-haul and it’s team.

Rating:

5.0

Customer service was excellent! I will definitely recommend this facility!

Rating:

1.0

I just had a house fire. Then someone broke into the garage where I had anything salvageable left. They stole a lot of stuff. I decided to use this facility because it was 24/7 access(supposedly...it is not) and it was down the street... I am driving from arlington where I am staying with my sister. We had to have my three kids watched and my sisters 3 kids as well and we only had the one day....get there and they say storage hours are only until 7pm....the pull in garage type doors are out of order. The access panels keep saying that access is denied. At this point its like 620pm and we still have at least 3 more loads. Im packing up anything left from a fire and looters and i only have 1 day. The person on site was actually nice and contacted the DM to ask for extra time for us(without us knowing) and let us have access until 10 pm. I also called the corporate number and they didn't really offer anything except to call the manager...But had i known any of this I would have went to public storage and paid $1.00 for the first month instead of 120 or whatever it was. Will definitely not be using this company again.

Rating:

2.0

When we first rented the storage units, we were offered indoor loading areas and bathroom facilities. Over time, the indoor loading areas were discontinued and the bathrooms were locked. several times on the weekends, the main loading doors were locked, leaving us only a man door to load sofas and large furniture through. The floor was always dirty in the hallways and the carts were rarely cleaned as well. On top of that the price was raised. My wife never felt safe there. There was no direct line to contact anyone about the problems.

Rating:

4.0

it was a cool place to store stuff but i was never asked a out tha incidebt tht got me terminated because after years wit wapato i got no understanding for tha situation tht went down

Rating:

5.0

Unit was not clean when I got it, but was otherwise great.

Rating:

5.0

Very impressed with facility and would definitely use again. Person on site was very nice and professional.

Rating:

5.0

The current staff is awesome. Very friendly and helpful. Chris is a great addition to the team.

Rating:

1.0

Everything stated Access Hours Sun-Mon 24hours, this is not true, is 9am -6pm Sundays and closes at 7pm all other days. I couldn't access to move in on a Saturday at 7:20pm. No help from Uhual when calling, GM wouldn't answer as posted on signs on the building. Couldn't move in until Sunday Morning 9am, access doors for loading and unloading weren't working, it was raining could only use front door with 1 cart. It's a mess and un professional. Would never rent from them ever.

Rating:

1.0

The online process gives you instructions but when you arrive it’s a disaster my code did not work, I pushed the button to call for assistance no one answered. I ended up calling the number to another location because no one is on site. I still couldn’t get a hold of anyone so I had to drive another location that actually had people there to help me. Wasted my time and a huge inconvenience.

Rating:

4.0

Unable to get the units we reserved at 96th & Pacific. Had to go to 12th&L to do paperwork and get keys, then back to facility at 64th&Yakima. Caused additional time ($) for movers we had hired to unload truck into facility.

Rating:

1.0

Your customer service model is a joke. Awful experience.

Rating:

5.0

I never had any problems with my storage unit. The building and bathrooms were always clean and well lit. Thank you for giving me peace of mind : )

Rating:

5.0

I really liked this facility. If I need a storage facility in the future I will choose this one.

Rating:

2.0

When I first rented at this facility it was because the access was 24/7. I leave my house at 6am to go to work and get home around 6pm so I want something with hours that allow access hours that are convenient for me. At some point the 24/7 access was taken away and I never received any notification this would be happening. With my works hours and the new access hours I could not access my unit Mon -Fri. There were many times the doors didn’t operate correctly, especially the doors for the drive-in bays. I moved all of my stuff to a different storage with better access hours.

Rating:

5.0

Customer service was the best I've encountered with Uhaul thus far, excellent workers. Send them a raise!

Rating:

5.0

The facility is well kept and we appreciate that.

Rating:

5.0

Christopher was a HUGE help and made my storage situation so much easier and he was very friendly!!

Rating:

2.0

I’m really disappointed because when I decided I wanted to rent a unit here I was under the assumption that I was able to access my unit 24 hours a day and was a huge factor in me wanting to choose this facility but once I sign my agreement and got my unit I was notified that they changed the hours to 7am to 7pm .... with my schedule it leaves me absolutely no time to be unless to access because I’m at work during those hours if I would if known of the change I would of never rented here . And retrying to talk to customer service is a joke. Haven’t been able to talk to anyone to resolve this

Rating:

5.0

Had a very good experience at this location. Christopher Walters was very professional and very helpful to me. He made my experience very comfortable.

Rating:

5.0

Thank YOU so much!

Rating:

4.0

Chris gets 5 stars for his help.

Rating:

5.0

Chris went out of his way to see that our needs were met, great customer service!!!

Rating:

4.0

Changed access times

Rating:

5.0

Thank you soooooooo much for everything! Especially, for FREE of first month.

Rating:

1.0

I have nothing good to say about this company there fake I’m not going to waste any more of My time On this Company

Rating:

4.0

.We were supposed to pick up the trailer and 11:15am. We called the Pasco location at 11:30 to make it was there. The phone was not answered by them but was directed to the customer service line. Who ever spoke to us was very rude and said we were late picking it up and yes the trailer was there!! Guess what? When we got there the trailer had still not been turned in by the previous renters. The employee was very apologetic and explained that the trailer would be there shortly and it did arrive about 15 minutes later. The staff was very friendly and quickly washed the trailer and hooked it up to my explorer. My husband noticed an odor but he assumed it was the chemicals used for cleaning. When we got the trailer back to the house to pack up, we opened the trailer and it still stunk. We finally realized it was a very strong marijuana smell. We assumed the previous renters are to blame. Now that we have unpacked our house hold items in Tacoma they all stink of that awful smell. We could not bring those items in our house so we had to rent a storage unit till the smell subsides. The customer service at both locations and the storage unit were very professional but I was not to happy with the person we talked to at the call center. Thank you for letting me tell you our experiences. Lori Slater

Rating:

5.0

Chis is cool, nice smile and Trudie is awesome.

Rating:

5.0

Fast and no complications nor any hidden fees

Rating:

5.0

Easy access, good storage condition.

Rating:

2.0

The acct was suppose to be closed 12.7.19 and was still open. Had to get my closing contract in person, when I was told by 3 diff people and the notes were not in the acct that it would be emailed

Rating:

5.0

👌👏

Rating:

5.0

Everything went nice smooth and fast appreciate the courtesy of your representative

Rating:

1.0

I would NEVER recommend you to anyone

Rating:

1.0

First off we were sold a trailer with a tire that had a hole Got our storage unit which was unaware check in was definitely location Called GM several times and no answer or help

Rating:

3.0

The tow strap was broken, so I have to go to katy location to get it fixed. Yet the guys, at the katy location Excellent help. Got to tacoma and the charge us for 2 extra day, we drop a day early

Rating:

3.0

The Manager James was unprofessional and would not take my calls when I had a concern about my storage. He put it on in his worker then got upset with him.

Rating:

2.0

There's no way to contact the employees inside this fortress when you arrive... No sign, nothing. Many many doors but no way to enter unless you already have a unit. Keys don't always work either.

Rating:

5.0

very nice

Rating:

4.0

Had to cancel after two weeks due to other issues unrelated to the facility but found out that even if I paid for a month and closed it in two weeks that rent was not prorated and no reduction to bill

Rating:

5.0

Great service

Rating:

5.0

Very satisfied the gentleman that assist me was very professional.Wish hours were different thou.Fascility is very nice

Rating:

5.0

I recommended my aunt and grandma, to Uhaul storages...

Rating:

4.0

The service was very good, secure all times, and the hours very convenient to my needs. Thank you for the service.

Rating:

4.0

It was a nice place

Rating:

5.0

Good service

Rating:

1.0

We chose UHAUL as we had to have 24/7 access for 2 successive moves. To change access times with no notice mid move is not only a breach of contract but the worst customer service.

Rating:

5.0

Mr. Chris was courteous, patient, and thorough. He made sure I understood how to enter and exit properly.

Rating:

2.0

I rented a storage unit at this facility and it took me all day to gain access to my unit. There was no one on site to remove the lock on my storage unit. Went to Tacoma office to get access card.🤬

Rating:

3.0

The floors were not clean.

Rating:

3.0

i have to admit you have cleaned this facility up quite a bit there are still questionable ppl living there the hours changed sence last time i was there which made it inconvient for me

Rating:

3.0

When I went to close out my storage I kept getting different answers on how the process goes. Took me 2 weeks to get the correct answer & finally get the situation handled.

Rating:

5.0

Person at front desk was very helpful and clear

Rating:

1.0

You lie and can't get in

Rating:

5.0

After recent uhaul experience this team made the experience very pleasant.

Rating:

5.0

Facility was always clean, especially considering the area of which it’s located & the amount of homeless we have. Always personal on site every time I went. Unit was easy to access

Rating:

5.0

Everything was very Good while I was there.

Rating:

5.0

The manager was great and the facility is clean, and well maintained. It would be nice if the hall lights were high enough to shine into the storage units.

Rating:

5.0

It was ok

Rating:

4.0

I conducted my business with uhaul online. The website was clear and easy to use.

Rating:

1.0

Hours of operation state 24 hours. Once I signed my rental agreement I was told the location is no longer 24 hours due to people living in their units. I was charged another month incorrectly

Rating:

5.0

Exemplary customer service

Rating:

1.0

Already left a google review, this place had the worst customer service I have ever experienced when it came time for me to move out.

Rating:

1.0

Terrible communication and nothing was ready and Never got calls back when they promised I would multiple times.

Rating:

3.0

Im going to the office. Im sure thatIm the one at fault so I really dont want to leave feedback at this time

Rating:

5.0

Very nice and secure facility ! I like the key/card system . Staff at the L & 12th Street U-haul were great and took care of all of my needs. Would recommend!!

Rating:

1.0

I tried several times to cancel this unit, by phone and online. The site is unmanned and it was not possible to visit an office to cancel. I never used the unit as it was too small for my needs.

Rating:

1.0

I was denied access consistently with no cause, It was regularly unclean, it had people living in the facility, I was overcharged, and management was helpless.

Rating:

3.0

There were suspicious people out and inside the faciltiy. One guy was inside the garage drive up area playing music loud music while working on his car(inside). Acouple Inside a unit "hanging" out.

Rating:

5.0

The best storage unit place ever that I have had! Great customer service.

Rating:

1.0

I called over 4 times to get an answer on how to get into my reserved unit. I was told by CS that I would hear from you, never did. Here we are 2 days later, and still heard nothing. Please cancel.

Rating:

3.0

Alexis is great and deserves a raise. Trudie is fantastic. The staff at the L st location was unresponsive and it's strange that the office is not located at the rental facility.

Rating:

2.0

Closing my storage account was a nightmare. The storage unit was eight miles away from office. I call the day of clearing the unit six days later U-Haul sent me a late notes with extra fee. Poor job

Rating:

5.0

Good job.

Rating:

5.0

Very excellent service..

Rating:

1.0

Nobody met me at the facility like I was told. I didnt have an address for an office and employees from other stores were no help. So rather than feel my belongings were safely stored, many items ruia

Rating:

4.0

Having an office at a different location than the storage site made things confusing at times.

Rating:

5.0

None

Rating:

5.0

Thank you

Rating:

3.0

everything went smooth and I was on my way as soon as possible

Rating:

5.0

Great people to deal with

Rating:

2.0

You guys failed to mention there is no office on site. So had to drive to the hilltop neighborhood sign up and then drive back to the location. Adds about an hour.

Rating:

5.0

They are very kind and helpful

Rating:

1.0

This place is garbage. I told them I was moving a one bedroom apartment into the unit and she rented me the unit the size of a closet. I showed up and had to get another unit 30 minutes away.

Rating:

4.0

prices could be a bit cheaper