Customer Reviews for U-Haul Moving & Storage of Warwick

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Warwick

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Lorrie B. on

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feng X. on

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Maybe be more clear on the hitch size on the pick up truck

Kimberly K. on

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Bernard Q. on

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Excellent staff. The 26’ truck was clean but on its last legs. Didn’t feel safe driving it.

Kendall G. on

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You honestly have the best team at this location. Everyone is so helpful, fast and give excellent customer service. I've been to this location twice now and had issues with the app and the ladies in the office were quick to help and got me in a truck and on my way. Excellent customer service keep up the good work.

Carter H. on

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I couldn't use the app to return it properly and was overcharged. I called a number that put me on hold for an hour and I never got anyone. I was overcharged at least 80-90 dollars. I won't use U Haul again.

Paul T. on

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Gregory M. on

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Heather R. on

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The drivers side seatbelt did not work correctly

Kimberly W. on

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Very happy, thank you so very much!!

Bernard Q. on

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Rental agent was great. Having a canopy over the check-out/check-in area would be helpful in the rain.

david D. on

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Nothing always good

Jacob B. on

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Originally I was set up to go to this location to pick up my U-Haul. The day before I went to pick it up I was messaged that my location changed which was perfectly OK. The problem was the person who was helping me at the gas station where I was to pick this up really did not know what she was doing. I use the pre-pay since it would be in and out but I spent about 40 minutes with her. Also the location I was sent to Does not have any appliance dollies or regular dollies which I did pay for. So with my limited mileage I have to drive to pick up the dolly from the original location I was supposed to rent from. So I added 5 miles to my ride which I did have to pay for because I went over because you did not have what you needed in stock at the location that I was sent to. It also took about an hour and a half longer by the time I had issues with the woman at the gas station , drive to the original location,then had to wait in a line explain what happened, then get the dolly. So I was charged by my movers $100 for their time because I was not ready. Again I pre-paid for an easy transaction.

Albert G. on

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No improvements needed customer service and equipment were excellent

CHRISTOPHER D. on

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Everything went smoothly, no issues.

Kathryn E. on

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Lauren S. on

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Matthew M. on

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Quote didn’t include the tax. So when I picked up the trailer it cost more than expected. Also no military discount because u-haul must not support Military or its vets.

vernon L. on

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NO COMMENTS

Andrew P. on

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albert G. on

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The equipment was excellent and so was the customer service

Doreen G. on

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William G. on

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Derek B. on

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Bernard Q. on

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Stop the after hours cellphone drop off HELL. I used to record my ending mileage and fuel level, drop the keys and paperwork in a slot and DONE. I would never put anyone through the new online BS. Next time it's Ryder, Penske or Hertz.

Kayla J. on

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The location was great, clean and well stocked. The representative that gave us the key was extremely friendly, greeted us with a smile and explained why the mobile process (it was a little slow loading and moving onto the next step). The truck was in great condition, the cab was comfortable and it drove well!

Thomas O. on

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Carl D. on

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Kendall G. on

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I didn’t catch her name but the woman that helped me was great, she was super personable and helpful. I was in and out quickly it was a very pleasant experience.

Michael L. on

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My reservation was for a pickup at 8:30 am. When I arrived and tried to sign in to account to access my rental, the website prompted me to wait until the location opened at 9:00 because the truck was not ready. The employee told me that nobody had left a key in the Dropbox so I was unable to pick up the truck until the location opened. Big inconvenience as I had to reschedule an appointment for what I was picking up

William W. on

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Brian G. on

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dawn T. on

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Kenneth G. on

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The Young Ladies who assisted me here were nothing less than PHENOMENAL!!! Fantastic!!! I was grumpy after driving cross country in the rain, but they took NO offense....totally understood my anguish!! LOL... ;) GREAT TEAMWORK!!!! I will be back with the Cookies I promised before the holidays!!! :)

Michael R. on

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Na

Deley L. on

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Wendy M. on

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I had my storage unit for 3 months. I never had a problem. Staff was always very helpful and friendly.

Susan C. on

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Great staff

Nitin R. on

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We booked an 8’ Truck with Auto Transport vehicle towing Equipment, and despite of having a confirmation number in my email, I still did not get the same truck and auto transport from the selected location. Later we were offered a different truck Which was too big for me, and also the auto transport equipment from a location that was more than 5 miles away of me. This move was exceptionally time taking, and of too much drive. Genuinely not suggestable!

Malinda C. on

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Laurie M. on

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thank you

John M. on

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Great people

sarah m. on

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francisco m. on

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Great place to store ur belongings.

Linda W. on

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Felt sorry for the desk person who was very unfamiliar with the check in process. Took a long time. Kudos to the employee who was patient while teaching her.

Matthew O. on

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Nice clean place

Sean H. on

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Super friendly and helpful staff. Kimberley is the best and deserves a raise!

Vincent C. on

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😊

Thomas N. on

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Screwed up my drop location, my reserved storage wasn't available when I arrived, failed to set up auto-pay when I asked which caused a late fee, then overcharged an extra month after I left. Ugh

Leland B. on

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Customer service was GREAT, but we were given incorrect information about the accessibility times and had to leave before we were ready. we weren't staying nearby and had to come back the next day.

Matthew O. on

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Everyone was very friendly

Kathleen W. on

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Professional and well run. Thank you.

Marc L. on

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1st vehicle falling apart Employee tried talking me out of services I requsted

Kerry W. on

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Great place. Always had help when I needed and easy convenient hours to pay for my unit!

ron p. on

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Great job by all personnel .

Teaira B. on

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Derek was very helpful and friendly in showing me my unit and answering all questions.

KAREN P. on

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Every time I went into the office every associate was very informative, friendly and helpful.

Kathleen W. on

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The associate, Kim, was absolutely wonderful. The facility was clean , well-equipped and access to the elevator was good. Locks for the units should be Universal. Wasted my money.

Michael D. on

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Gentleman working with me did not seem like he wanted to be there at all. Felt like going through motions.

Janis I. on

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Everything met our needs so far :D

Erik H. on

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I would recommend to someone that was in a pinch with no other options. Otherwise it’s too expensive. I ended up putting a 20ft storage container in my driveway for half the price, double the space.

Kip P. on

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Very helpful staff.

Brian C. on

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several points but not enough characters to make them. It appears that you don't really want to know opinions. (You will lose customers to new competition if issues aren't dealt with).

LARRY J. on

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Storage area was in great shape but the mouse problem was much more than I expected when I moved out and found what was chewed up and mouse dropping everywhere. Place was dry and secure no problem.

ROBERT M S. on

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Great service.

bruce b. on

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I rented three units and truck & trailer. On day of packing for Florida we were told I have to stop they were closed. We left for Florida without all our stuff. Have to figure how to get stuff to FL.

Raymond L. on

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Would use storage again in the future.

Raymond L. on

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I am still in one of your storage units and your service is commendable.

DIANE G. on

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Good service,good facility

Kyle B. on

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Been with u guys for awhile and u guys do a great job

Amanda S. on

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tracy m. on

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Diffently would recommend

Patrick c. on

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The only feature a little back lacking to this well run operation is parking space. Mostly to maneuver in and out of the lot. Other than than. Very good.

CHRISTOPH S B. on

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Good service all around. Very competent staff. Willing to work with me on my storage needs. Will continue to use.

Henry b. on

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No comments

JOHN A. on

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TWICE DURING THE 9 YEARS AS A CUSTOMER, THERE WAS AN INCIDENT WHERE I WAS TO BE GRANTED A CREDIT, BOTH TIMES IT APPEARED TO BE A PROBLEM. MOST RECENT UPON CLOSING-OUT MY ACCOUNT.

david v. on

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Moving is always difficult, but Warwick UHaul staff made it possible.

Samantha S. on

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Very nice facility; helpful and friendly staff. Reasonably priced.

michelle r. on

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We came in 10 mins before closing the girl was extremely helpful still took us to check out the space and was smiling and joking with us the whole time. Explained everything. Very pleased all around

franklin d. on

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Everything was perfect. Never had to worry about the security of me possessions.

Nancy F. on

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The staff members were friendly, helpful, eager to help problem-solve. This location is extremely busy so they were always doing three things at once, but they helped me with what I needed.

Larry B. on

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No issues with the facility or the service.I was given an "alarm" access card that didn't seem to do anything or have any purpose at all. After the first few visits, I ignored it.

Edward R. on

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Everything was fine.

Mary I. on

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Clean storage unit and excellent security.

NIAILAH O. on

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3/4 times I've used Ubox I've had trouble with the facility up on pick up. This time they didnt remove the bolts causing me an additional round trip. I wont use it again.

James M. on

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I've never had an experience with U-Haul where there wasn't some sort of internal computing error on your end.

DeBorah S. on

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My storage had mice turds all over everything. My boxes appear to be damp and moist and my boxes were falling apart other than that the facility was clean and great customer service

Carrie S. on

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Excellent customer service, easy access and secure environment.

Robert B. on

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When I first went to get my storage unit it took an hour and a half to rent my storage unit which I think is a little bit ridiculous and my key card did not work almost every time I went to my storage

Gail Lury J. on

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I thought going into the building alone (single woman) was a bit frightening. I did not feel secure. I never knew who was around a corner. The experience was a bit creepy but I did manage to get my