Customer Reviews for U-Haul Moving & Storage of Waterbury

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Waterbury

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DAVID M.
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Little more info when picking up truck..!!!!!!

MARJORIE T.
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This is the second truck within a month that I have rented. Service was excellent very polite, and courteous. I would definitely recommend this Uhaul Meriden Rd. Waterbury,Ct the to all my friends and family.

Thomas A.
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Customer did not leave a comment.

ELVIS T.
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Customer did not leave a comment.

SUSAN B.
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The Uhaul that we picked up at this location had the gas line cut. We did not know this until we arrived in Cheshire as there was enough gas in the tank to get us that far. The lady who checked us in was very nice however we are extremely disappointed that the equipment was not in working order. We waited for 4 hours for a resolution which was a hardship for our trip. We are extremely upset.

Solange M.
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Nothing. The service & staff are terrific!

Kenneth C. | Overall Experience |
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The Administration and Personnel were both professional and customer-friendly.

VERNON M.
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Do to piss poor management and not checking a customer out the correct way. I received several calls and texts stating my rental wasn't back on time. When in all actuality it was returned two hours before it was supposed to. I wouldn't recommend this location not U-haul to any of my friends or relatives.

Benjamin S.
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Sliding door on the van doesn't close properly. The interior or the van was not cleaned.

Lenise B.
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Great service

William S.
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Great customer service Very helpful and friendly

PAULETTE M.
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The check out was quick and easy.

Robert F.
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Customer did not leave a comment.

German C.
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All perfesto, only, only, only that the person who used it, before me, smoked and felt, that, strong smell.

DWAYNE B.
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The agent was very friendly

Kenneth R.
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Hired more people like the man who handle my case , he was a pro. 5 STARS for him

VERNON P.
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Customer did not leave a comment.

DAVID M.
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Make sure truck has at least 1/4 tank of fuel. Picked up my rental and it had less than 1/8 of a tank.

BETTY C.
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Nothing. Everything is good

Fredy B.
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Everything is perfect

Victor M.
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This facility doesn't have an elevator to carry furniture down to the basement. Neither does have a dumpster where to dispose broken furniture. I had a $2,000.00 piece of furniture that didn't fit on the conveyor to bring it down to my storage unit in the basement. Trying to carry it down the stairs, it got broken. When I tried to dispose of it in the dumpster, the attendant tried to tell me that I couldn't use the dumpster for it. I couldn't bring it down to my storage unit, didn't fit in my vehicle, what was I supposed to do with it? I broke it in pieces and dumped it, against his objection because I considered it was irrational. I didn't have other option.

Michael S.
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Customer did not leave a comment.

ELIZABETH I.
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Customer did not leave a comment.

Mark D.
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Nothing , excellent experience @

Toni S. | First Impressions |
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I had the pleasure of being assisted by 2 wonderful men (Carlos & Thomas) I don’t know their last names but it is ok. They was remarkable with helping me and accommodating me with my needs. I been a customer for a lot of years and never was my experience as pleasant as it was with these young men. They knew my story and work with me as I was experiencing a tough time I believe they should be noticed for their excellence in customer service.

MIRSAD O.
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Customer did not leave a comment.

SCOTT S.
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The people at UHAUL were awesome friendly and very helpful I would definitely recommend them and also use them again. I had to exchange my original truck with a larger truck and they made the process so easy.

Rick B.
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Customer did not leave a comment.

Lauren G.
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Customer did not leave a comment.

Paul G.
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The workers were awesome and down to earth, made the process quick and easy.

ANGEL R.
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Customer did not leave a comment.

ALISA B.
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Customer did not leave a comment.

JUAN S.
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Customer did not leave a comment.

ANTHONYJ W.
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Need worker to get out there chair and inspect the vehicle

DARIANA A.
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Customer did not leave a comment.

Sammy K.
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Best costumer service very professional

Melissa B.
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When I arrived my checkout was quick and the man was pleasant. He also assisted me in putting the dolly I rented on the pick up truck and secured it. When I returned the truck later in the evening I didnt even have to go in. The man met me outside, checked the vehicle, and even asked me how my day was. The customer service displayed by these men was excellent. They both were friendly, personable, and are definately an asset to the company. Manors and a smile even behind a mask go a long way.

Eric S.
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Customer did not leave a comment.

Gethin D.
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It took ages to administer the docs at publicly up

Lenise B.
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Customer did not leave a comment.

LISA R.
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The truck rental work in proper fashion. This is the second time I rented from Uhaul and had to call roadside assistance and had to bring the truck back earlier than the time contracted to have it. So unreliable with their trucks. Not a satisfied customer.

LUCIAN L.
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Customer did not leave a comment.

Timothy A.
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I picked up the rental and got it home. The low oil pressure warning was lit and the gauge read low oil pressure. I called the location I took it from and was told there was no one there to come and look at it and if I could bring the truck back and get another one which I did. This cost me extra time in my move. After I finished my move and returned it I found out in the receipt on my phone that I was being charged for 2 rental periods. I did get stuck in traffic and ran over the estimated time I needed the truck but I don't think I should have to pay for another rental period since I did not complain about having to bring the first truck back.

PAUL D.
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The check in process is still lengthy, even doing it all online. The picture taking can take place in advance. And the vehicle inspection is tough in a bad service area. I lost the WiFi because the van was too far away from the building. Maybe keep the vans closer to take advantage of the WiFi.

Kevin C.
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Customer did not leave a comment.

RICARDO D.
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Customer did not leave a comment.

BENJAMIN S.
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Need to fix the driver side window and sweep out the back of the van. It was coved in sand.

NICHOLAS D.
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No customer service the girl wanted me to pay for a cord that was already broken on the truck without even hearing me out instead of trying to work with the customer she just rudely had the phone glued to her ear saying I signed a contract but yes I did not break anything it was like that someone before me made it look like it was fine

KAREN N.
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Customer did not leave a comment.

CRYSTAL B. | First Impressions |
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This experience was painless. The truck was well maintained, comfortable, clean and drove 14 hours straight with no problem at all. The staff at my return location was amazing, super helpful. Thank you for making my move that much easier.

Roy B.
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Customer did not leave a comment.

Michael B.
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Did have to go to another place for pick them original but they made it up to me

Yvonne G.
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Customer did not leave a comment.

LINDA O.
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Customer did not leave a comment.

Paul S.
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Customer did not leave a comment.

James M.
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Everything ran very smooth and the workers were very friendly

MONIQUE P.
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The staff that helped me with the trailer was Excellent. He was knowledgeable of all products, was helpful, & made me feel comfortable although I was nervous driving the trailer. Another male staff also helped me with practicing how to drive the trailer. I can not remember their names but they definitely are great examples of great customer service & are an asset to the company.

Yesenia L.
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Customer did not leave a comment.

ROBERT T.
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I think it's disappointing that I had to pay extra mileage costs to travel because my local Naugatuck U Haul store didn't have any trucks available the 3 times I tried to rent there. Each time I was trying to rent at least a week in advance. Having said that the Waterbury location was great, all the people were easy to deal with and knowledgeable. Thanks

MARY S.
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Yes I always go here for all my moving needs. Boxes, bubble wrap, tape everything and the truck.

Lori M.
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The truck I rented ran noisily and did not accelerate, making my move tedious. God knows if I used more gas due to that. I was on a time constraint and it made it stressful. The inside cab had small pieces of litter in the console and the floor was dirty.

WAYNE M.
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I was forced to rent the Uhaul an extra day because the ubox wasn't available and when I called Uhaul to discuss the mileage I was advised they would take care of it and they didn't. So what you can do is address the issues your customer has and keep you promises.

Zaida H.
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Thanks

Asif M.
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I was charged extra and made to travel 40 mins to pick the trailer. The actual pickup booked was about 10 mins. Rep charged me extra bucks.

Shawn H.
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Customer did not leave a comment.

Robert S.
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Customer did not leave a comment.

GREGORY D.
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They are always very courteous and helpful. Great group of people

JULIO F.
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Customer did not leave a comment.

EDWINA P.
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Customer did not leave a comment.

Jerry A.
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Customer did not leave a comment.

Diego R.
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Customer did not leave a comment.

Ruby R.
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My sales rep David and the other reps who helped out were friendly and professional and went above and beyond to make my moving experience a less stressful one.I received outstanding service and was very satisfied. Thank you!

Kimberly L.
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In a pandemic I would have expected the steering wheel and door handles to be clean and they were filthy. The facility was understaffed and the attendant helping us was literally running around helping people and it took 30 minutes to get the truck even having checked in online.

Frank C.
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Customer did not leave a comment.

LUZ V.
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Customer did not leave a comment.

SAMANTHA T.
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Customer did not leave a comment.

LUZ V.
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Customer did not leave a comment.

JAIRO B.
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Customer did not leave a comment.

NANCY G.
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Van was dirty and smelled.very upset and employees sit and talk to each other .while we wait out turn. Not happy.😠😠😠😠

Fonda E.
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Dirty cab inside, dirty windows inside and out. Didn't have the dolly I had reserved. Never even got notice where to pick up the truck!!! Had to drive 45 minutes to get it!

DREW M.
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Arrived 1/2 hour early for my reserved truck, waited in line only 5 minutes as Taygen finished serving 2 customers ahead of me (one couple quite stressed about moving). After watching her customize those 2 rentals, I merely told Taygen my move details and allowed her to make suggestions and slight changes to my reservation. Her advice saved me a second trip, and the slightly larger truck, handtruck and blankets made for a much easier and faster move. Thanks, Taygen. Truck turn-in was convenient and quick. Strongly recommend UHaul Waterbury.

Kathleen F.
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Very impressed with the service starting with ordering on line, picking up the rental truck and returning the rental truck. Could not have gone any smoother. Thank you!

Susan F.
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Customer did not leave a comment.

Anthony B.
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Customer did not leave a comment.

Celida E.
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Customer did not leave a comment.

STEPHEN R.
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Woman found three damaged areas...said I did it...impossible...said I should have taken pics...ru serious?...cost me 230 cuz they had my card even with the insurance...total incompetence all around...said the damages weren't in the system...thats cuz employees didn't do their job...im going to take further action legally

Francis G.
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free ice cream haha

COLBY W.
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Customer did not leave a comment.

DANIEL J.
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Customer did not leave a comment.

Roy B.
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Customer did not leave a comment.

John M.
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Customer did not leave a comment.

Bajram D.
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Customer did not leave a comment.

Colleen P.
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I've used this location twice within a month period, I wouldn't change anything. Great customer service.

FAHD S.
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I get a limited of only 4 hrs but pay full price. Not good

BRADFORD D.
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Customer did not leave a comment.

ANTHONY P.
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No comments

BETH P.
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Customer did not leave a comment.

John W.
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They where rude and I explained I was not told I had to go on line for after hours drop and charged me $20.00. I will NEVER USE UHAUL AGAIN and will never recommend this location. I have issue everytime I come to this location. They need to be better trained !!!

Wilmarie H.
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Customer did not leave a comment.

Jonathan C.
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Customer did not leave a comment.

PAMELA B.
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Customer did not leave a comment.

JOSEPH G.
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Customer did not leave a comment.

Harry B.
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1st truck had a trouble lite for coolant leak while still on premises. A alternate truck was quickly provided.

Roy B. | First Impressions |
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Customer did not leave a comment.

ken r. | Overall Experience |
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Customer did not leave a comment.

Orlando C. | Overall Experience |
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Customer did not leave a comment.

tanya h. | Overall Experience |
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Customer did not leave a comment.

Jose R. | First Impressions |
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Customer did not leave a comment.

Patricia K. | Overall Experience |
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There was several times my card wouldn't work to let me in or out. The staff was ok not overly friendly nor overly helpful. They do seem to b under staffed always a long line. Would I recommend this

william r. | Overall Experience |
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You guys sucks

james b. | Overall Experience |
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Everything was good.

Shaquita M. | Overall Experience |
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Unhelpful

Angelese M. | First Impressions |
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I had a problem with my account and i went in to talk to Tom and he was so helpful and so nice. He fixed my account and got us back on track ! Very clean and friendly facility

shannon h. | First Impressions |
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The staff was so friendly and so helful!! One guy there even helped me move my sofa into my storage unit which was very far and the sofa was so heavy!! I wish I knew his name to name him!! Life saver!

Tom W. | Overall Experience |
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Manager Tom Spear was wonderful and I cannot thank him enough. The only unfortunate thing eas the water damage to my twin mattress srt.

Beatrice M. | Overall Experience |
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Always a clean safe and pleasant experience with this branch.

Rebecca D. | Overall Experience |
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Absolutely horrendous! 1. Rude staff 2. They lost my 2 uBoxes 3. They continue to charge me storage even though Im no longer storing with them. There's 5 more things but this doesn't have the space

Rosemary C. | Overall Experience |
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This place is great! The guys are awesome. Tom took great care of my rental. My storage was bigger than I needed which was great. I had more space than less. I would definitely come back.

Kinda M. | First Impressions |
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I’m happy with the service

SHAWN B. | Overall Experience |
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If the unit had been mine then yes everything went smooth and should be rated EXCELLENT. However I was there resolving an issue where people I knew used my info to rent. That's why only average.

FRANK S. | Overall Experience |
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Thankyou for your much needed services, I appreciated the timely help during my time of need, may you continue to be of benefit to our Community to those in need, Thankyou U-Haul with Love!!!" 😘😘😘

yvonne r. | Reservation |
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The customer service was excellent. The U-hall employee were extremely helpful and professional.

gladys m. | Overall Experience |
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I had the best service and the staff was ve4y helpful when i moved out ny staff. I will definately recommend a friend to your services. The times are also flexible.

Kelly M. | Overall Experience |
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Everyone was kind and very helpful. I appreciated that they took the time to help me solved a problem I had with my shipment (Ubox arriving late). They were very patient and understanding.

Karen W. | Overall Experience |
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Busy place, but worked out great for me. They had space available and easy hours to work around. I bought supplies there and saved money as well. Rented the largest truck, ran great and fit everything

No reviews have been submitted for this location.

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