Customer Reviews for U-Haul Moving & Storage of Waterbury

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Waterbury

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DARYL S. on

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Manager was very helpful getting everything done for this rental.

Thomas R. on

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Staff extremely unprofessional and rude

ANGEL C. on

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all customer service was excellent. But that payment processed are inconvenience because the payment is on hold twice..

Thomas G. on

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Gregory R. on

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ancetta K. on

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Reinaldo M. on

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Ernst R. on

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Daniel I. on

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I was taken care of by a Mr. Bonet, who was very helpful and professional.

franceca O. on

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The check engine light was on and we were told it’s fine, we were also told we had a full tank of gas and when we received it, it only had half tank. When it was time to return truck both locations given were non existent. I called The office and was told to bring it else where, i got Charge an extra 2 miles when we were looking for the places to drop off. Over all the experience was horrible and stressful.

Edwardo C. on

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Pedro G. on

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Staff needs to improve the attitude towards customers, I ask one guy if they have lower drops for hitches and he said no when I knew they had it in stock..

Melissa A. on

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mncedisi Z. on

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Everything was perfect ??

Victor B. on

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Communicate with a staff member who was to adjust the amount of gas in the tank. I showed the amount on my contract was incorrect and he would take care of it. I returned the vehicle with more gas then what I received but I was charged a deficiency. Still waiting for a correction.

Kellee M. on

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Nothing. It was a good experience all around.

Peter U. on

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Kenneth R. on

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Ryan M. on

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Was one of the worst experiences I’ve had dealing with a business and then I was overcharged. I have emailed the manager with no response received to rectify the situation.

Nifica B. on

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Seats, incase of a wait.

James S. on

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judy V. on

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Pleasant experience with staff Other than computer systems being down did cause somewhat of an inconvenience for both I did have a time schedule to hold

Jevaughn C. on

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Uhaul was great but some customers need to take pride and be more responsible when renting, they have no consideration for others after they use the trucks

Laura T. on

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Lassaad K. on

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Absolutely nothing

Daniel M. on

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Jean E. on

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I was told that I would get a 34 dollar voucher for gas. Spent 44 dollars for gas and no voucher.

Ashraf O. on

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I already filed a formal complaint about the terrible service, rude inadept employees, had to call 4 times to correct mistakes in the reservations, they double booked me, did not do the job, charged my Credit Card without talking to me first. Hung up on me after 5 minute wait when I asked to speak to the manager and never called me back, despite having my cell # and email.

Irmaleem R. on

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The truck was not running right!!!

Nancy T. on

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Alexander P. on

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Truck has some issues but the customer service was awesome

Henry S. on

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thomas W. on

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Jimmy S. on

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Gamaliel T. on

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The attendant was amazing. I think his name was Tom. I actually had a reservation at Branch street but he was able to save me some time by arranging a truck for me. Great customer service! Gamaliel Talho

James J. on

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Shaquita M. on

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Unhelpful

Angelese M. on

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I had a problem with my account and i went in to talk to Tom and he was so helpful and so nice. He fixed my account and got us back on track ! Very clean and friendly facility

shannon h. on

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The staff was so friendly and so helful!! One guy there even helped me move my sofa into my storage unit which was very far and the sofa was so heavy!! I wish I knew his name to name him!! Life saver!

Tom W. on

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Manager Tom Spear was wonderful and I cannot thank him enough. The only unfortunate thing eas the water damage to my twin mattress srt.

Beatrice M. on

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Always a clean safe and pleasant experience with this branch.

Rebecca D. on

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Absolutely horrendous! 1. Rude staff 2. They lost my 2 uBoxes 3. They continue to charge me storage even though Im no longer storing with them. There's 5 more things but this doesn't have the space

Rosemary C. on

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This place is great! The guys are awesome. Tom took great care of my rental. My storage was bigger than I needed which was great. I had more space than less. I would definitely come back.

Kinda M. on

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I’m happy with the service

SHAWN B. on

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If the unit had been mine then yes everything went smooth and should be rated EXCELLENT. However I was there resolving an issue where people I knew used my info to rent. That's why only average.

FRANK S. on

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Thankyou for your much needed services, I appreciated the timely help during my time of need, may you continue to be of benefit to our Community to those in need, Thankyou U-Haul with Love!!!" 😘😘😘

yvonne r. on

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The customer service was excellent. The U-hall employee were extremely helpful and professional.

gladys m. on

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I had the best service and the staff was ve4y helpful when i moved out ny staff. I will definately recommend a friend to your services. The times are also flexible.

Kelly M. on

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Everyone was kind and very helpful. I appreciated that they took the time to help me solved a problem I had with my shipment (Ubox arriving late). They were very patient and understanding.

Karen W. on

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Busy place, but worked out great for me. They had space available and easy hours to work around. I bought supplies there and saved money as well. Rented the largest truck, ran great and fit everything