Customer Reviews for U-Haul Moving & Storage of Waterbury

4045 reviews

169 Meriden Rd   Waterbury, CT 06705
(Rt 69-N Of Rt 84)

(203) 754-0193

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 7 am - 5 pm

Services at this Location:

Contact Us

(203) 754-0193

169 Meriden Rd
Waterbury, CT 06705
(Rt 69-N Of Rt 84)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 7 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
1.0

I had expensive items stolen from my storage unit. At one point it was put up for auction and I never received a notice by mail or email. We had financial issues because I had heart surgery then my fiancé became very sick. Never once offered to waive any fees and I don’t know any place that charges you a late fee more than once a month. You do it 2 or 3 times a month.

LESLIE W.  |  Overall Experience 
Rating:
5.0

They just need more carts for customers and their heavy items.

Peaches S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mariluz R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Yunus M.  |  Overall Experience 
Rating:
5.0

They are always there to help me. There very friendly n organized.

Dosayra H.  |  Overall Experience 
Rating:
2.0

This was the worst experience ever my storage unit had a mouse infestation resulting in my belongings full of mouse droppings and when it was brought to their attention they assured me it would be cleaned out and when I went back nothing was done and I found my belongings in disarray I would never use uhaul again for storage and I would never ever recommend any one to do so either

Toni S.  |  Overall Experience 
Rating:
5.0

I work 9-5 by the time I get there it’s closed I always have about 30 minutes to store anything or take anything out that’s my only problem

Ahjyana B.  |  First Impressions 
Rating:
5.0

The staff was really helpful and caring. They are amazing people and with a good heart. Would go there for future moving or storage.

Dosayra H.  |  First Impressions 
Rating:
5.0

Love uhaul of Waterbury

BRITTNI V.  |  First Impressions 
Rating:
3.0

I had furniture and clothes that got damaged due to some water leak in the basement.

Tiffany L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Liliana K.  |  Online Move In 
Rating:
2.0

Customer did not leave a comment.

bonita c.  |  First Impressions 
Rating:
5.0

The Administration and Personnel were both professional and customer-friendly.

Kenneth C.  |  Overall Experience 
Rating:
5.0

I had the pleasure of being assisted by 2 wonderful men (Carlos & Thomas) I don’t know their last names but it is ok. They was remarkable with helping me and accommodating me with my needs. I been a customer for a lot of years and never was my experience as pleasant as it was with these young men. They knew my story and work with me as I was experiencing a tough time I believe they should be noticed for their excellence in customer service.

Toni S.  |  First Impressions 
Rating:
5.0

This experience was painless. The truck was well maintained, comfortable, clean and drove 14 hours straight with no problem at all. The staff at my return location was amazing, super helpful. Thank you for making my move that much easier.

CRYSTAL B.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Roy B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ken r.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Orlando C.  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

tanya h.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Jose R.  |  First Impressions 
Rating:
3.0

There was several times my card wouldn't work to let me in or out. The staff was ok not overly friendly nor overly helpful. They do seem to b under staffed always a long line. Would I recommend this

Patricia K.  |  Overall Experience 
Rating:
1.0

You guys sucks

william r.  |  Overall Experience 
Rating:
5.0

Everything was good.

james b.  |  Overall Experience 
Rating:
5.0

I had a problem with my account and i went in to talk to Tom and he was so helpful and so nice. He fixed my account and got us back on track ! Very clean and friendly facility

Angelese M.  |  First Impressions 
Rating:
5.0

The staff was so friendly and so helful!! One guy there even helped me move my sofa into my storage unit which was very far and the sofa was so heavy!! I wish I knew his name to name him!! Life saver!

shannon h.  |  First Impressions 
Rating:
5.0

I’m happy with the service

Kinda M.  |  First Impressions 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Truck Icon
    Moving Trucks

    We have the largest selection of new trucks!

  • Trailer Icon
    Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Self-Storage Icon
    Self-Storage

    We have the most coverage in North America!

  • U-Box Container Icon
    U-Box® Containers

    We ship across town or accross the world!

  • Moving Supplies Icon
    Moving Supplies

    We sell hundreds of products to make moving easier!

  • Trailer Hitch Icon
    Trailer Hitches

    U-Haul is North America's #1 hitch installer!

  • Propane Icon
    Propane

    Propane service delivered straight to your door!

  • Truck Sales Icon
    Trucks for Sale

    We have the largest selection in the industry!

Back
To Top