I had expensive items stolen from my storage unit. At one point it was put up for auction and I never received a notice by mail or email. We had financial issues because I had heart surgery then my fiancé became very sick. Never once offered to waive any fees and I don’t know any place that charges you a late fee more than once a month. You do it 2 or 3 times a month.LESLIE W. | Overall Experience
Customer Reviews for U-Haul Moving & Storage of Waterbury
Waterbury, CT 06705
(Rt 69-N Of Rt 84)
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 7 am - 5 pm
- Free towing inspection
- Propane pay at pump
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
They just need more carts for customers and their heavy items.Peaches S. | First Impressions
Customer did not leave a comment.Mariluz R. | Overall Experience
Customer did not leave a comment.Yunus M. | Overall Experience
They are always there to help me. There very friendly n organized.Dosayra H. | Overall Experience
This was the worst experience ever my storage unit had a mouse infestation resulting in my belongings full of mouse droppings and when it was brought to their attention they assured me it would be cleaned out and when I went back nothing was done and I found my belongings in disarray I would never use uhaul again for storage and I would never ever recommend any one to do so eitherToni S. | Overall Experience
I work 9-5 by the time I get there it’s closed I always have about 30 minutes to store anything or take anything out that’s my only problemAhjyana B. | First Impressions
The staff was really helpful and caring. They are amazing people and with a good heart. Would go there for future moving or storage.Dosayra H. | First Impressions
Love uhaul of WaterburyBRITTNI V. | First Impressions
I had furniture and clothes that got damaged due to some water leak in the basement.Tiffany L. | Overall Experience
Customer did not leave a comment.Liliana K. | Online Move In
Customer did not leave a comment.bonita c. | First Impressions
The Administration and Personnel were both professional and customer-friendly.Kenneth C. | Overall Experience
I had the pleasure of being assisted by 2 wonderful men (Carlos & Thomas) I don’t know their last names but it is ok. They was remarkable with helping me and accommodating me with my needs. I been a customer for a lot of years and never was my experience as pleasant as it was with these young men. They knew my story and work with me as I was experiencing a tough time I believe they should be noticed for their excellence in customer service.Toni S. | First Impressions
This experience was painless. The truck was well maintained, comfortable, clean and drove 14 hours straight with no problem at all. The staff at my return location was amazing, super helpful. Thank you for making my move that much easier.CRYSTAL B. | First Impressions
Customer did not leave a comment.Roy B. | First Impressions
Customer did not leave a comment.ken r. | Overall Experience
Customer did not leave a comment.Orlando C. | Overall Experience
Customer did not leave a comment.tanya h. | Overall Experience
Customer did not leave a comment.Jose R. | First Impressions
There was several times my card wouldn't work to let me in or out. The staff was ok not overly friendly nor overly helpful. They do seem to b under staffed always a long line. Would I recommend thisPatricia K. | Overall Experience
You guys suckswilliam r. | Overall Experience
Everything was good.james b. | Overall Experience
I had a problem with my account and i went in to talk to Tom and he was so helpful and so nice. He fixed my account and got us back on track ! Very clean and friendly facilityAngelese M. | First Impressions
The staff was so friendly and so helful!! One guy there even helped me move my sofa into my storage unit which was very far and the sofa was so heavy!! I wish I knew his name to name him!! Life saver!shannon h. | First Impressions
I’m happy with the serviceKinda M. | First Impressions
Additional Services at this Location
We have the largest selection of new trucks!
Our cargo and utility trailers start at $14.95!
We have the most coverage in North America!
We ship across town or accross the world!
We sell hundreds of products to make moving easier!
U-Haul is North America's #1 hitch installer!
Propane service delivered straight to your door!
We have the largest selection in the industry!