Customer Reviews for U-Haul Moving & Storage of Waterbury

4,365 reviews

169 Meriden Rd   Waterbury, CT 06705
(Rt 69-N Of Rt 84)

(203) 754-0193

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 7 am - 5 pm

Services at this Location:

Contact Us

(203) 754-0193

169 Meriden Rd
Waterbury, CT 06705
(Rt 69-N Of Rt 84)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 7 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Fix the damn alignment on your equipment. Shit was way off. Other than that, human interaction was fine and professional

Kevin S. 
Rating:
4.0

Customer did not leave a comment.

Joseph A. 
Rating:
3.0

Too many issues with reservations.

Shawn I. 
Rating:
4.0

Tire pressure gauge was on in the dash

Rocael P. 
Rating:
4.0

Customer did not leave a comment.

natlee G. 
Rating:
5.0

Customer did not leave a comment.

Brett M. 
Rating:
5.0

Customer did not leave a comment.

Sergio G. 
Rating:
4.0

No only because UHaul is the worst company I've ever tried to deal with. Every time I have needed to use UHaul, the process of renting is awful, the equipment is often not there or broken and resolving issues is a complete joke.

Steven G. 
Rating:
4.0

I wanted to rent a single axle trailer, 12' long and when I got there I was given a dual axle heavy trailer. I used it and got done what I needed to but I think the employees should listen harder and rent what the customer wanted. I am still happy with this place of business.

Robert C. 
Rating:
5.0

Nothing, everything was great!

Vicki C. 
Rating:
5.0

Nothing. Your Service is fast, clear, clean, and outstanding! 👍. God bless you and your business!

Luisa O. 
Rating:
4.0

Open Sunday, very easy process

stephen P. 
Rating:
3.0

Customer did not leave a comment.

Amanda B. 
Rating:
3.0

AC did not work at all, in the hottest day , of the year so far!

Steven F. 
Rating:
5.0

Customer did not leave a comment.

LOUIS M. 
Rating:
5.0

Keep up great service. Keep gd employees. Nice to see same people still keeping there jobs.

Antonio Q. 
Rating:
5.0

Customer did not leave a comment.

April S. 
Rating:
5.0

The agent was very professional, helpful and respectful.

LUMI F. 
Rating:
5.0

Customer did not leave a comment.

IRIS L. 
Rating:
3.0

Truck sounded like a bomb going off as I was Driving. Poorly maintained vehicle for sure.

Jonah P. 
Rating:
4.0

More cashiers at the resgesters. At the time when I was there, there were 4 resgesters & two cashiers and people waiting in line.

Glenn D. 
Rating:
1.0

Unsatisfied! Offered drop off after hours due to my work schedule and was not made aware I would receive additional charges for a full day of rental.

TeAris T. 
Rating:
5.0

Awesome service. Manger was great . Fast service and got us right out

JOSE V. 
Rating:
5.0

You need to make sure when a customer book online for a particular rental vehicle that's its available in the facility for pick up before that reservation is confirmed. What I booked online and got confirmation for, when I went to the pick up location, it was overbooked and I had to settled for something else. Luckily it could fit what I wanted it for.

Juliet B. 
Rating:
5.0

Customer did not leave a comment.

Luis C. 
Rating:
4.0

I have used them before and the staff has always been nice and helpful. The only issue this go around was that the truck engine light was on and it stated it needed a oil change; it ran sluggish luckily I was only doing a in town run if I had to take that truck on the highway it would not have made it

Diana M. 
Rating:
5.0

Customer did not leave a comment.

DENISE E. 
Rating:
3.0

Customer did not leave a comment.

BENJAMIN S. 
Rating:
5.0

Crew members committed to doing what is best for the customer

OLEN C. 
Rating:
1.0

First they need classes on Customer service then wen I got in the truck it said on papper it had 1/4 tank of gas but it was low I took pictures before I left Show me the miles in the gas gauge on the paper when I picked it up then I get to my house and the back was dirty mud soaking wet I took the pictures wen I got back I showed them and they said they could not do anything I had to dry the back with my towels then sweep it so I didn't ruin my furniture I think someone should contact me 203-560-0188 Mike

michael S. 
Rating:
5.0

Your website said 1 7/8” ball was okay to use. I had to buy a 2” stepped ball configuration for $29.95 because you had no 1 7/8” small trailers!

Jim J. 
Rating:
5.0

Customer did not leave a comment.

JOSE J. 
Rating:
3.0

I waited at the location for a half an hour to get my truck that I reserved. I wanted to pick up in another location, but they called me a couple of days before my appointment and told me I had to go to a location farther away. When I got there, they wanted to charge me extra to go to that location. Eventually, they discounted me the money.

Shawn B. 
Rating:
1.0

Customer did not leave a comment.

Carla M. 
Rating:
5.0

Tener más personas que hablen español, por lo menos 1 en cada turno de trabajo

Henry V. 
Rating:
5.0

Excellent customer service q

ARGUSTER J. 
Rating:
5.0

Customer did not leave a comment.

WILFRED G. 
Rating:
4.0

Customer did not leave a comment.

Juan R. 
Rating:
5.0

Excellent service

KELLY A. 
Rating:
5.0

Customer did not leave a comment.

DANIEL G. 
Rating:
5.0

Customer did not leave a comment.

MARIANNY P. 
Rating:
5.0

Customer did not leave a comment.

Edinson M. 
Rating:
4.0

The transmission kept down shifting into lower gear when cruising. needs to be fixed. This causes the engine to idle high which wastes gas that I had to pay for. The inside windshield was filthy. Needs to be cleaned.

steven K. 
Rating:
5.0

Customer did not leave a comment.

Artenisa D. 
Rating:
5.0

Mariah was a pleasure to work with and I will pass on the news!!!

QUERINO M. 
Rating:
4.0

Customer did not leave a comment.

Stacy L. 
Rating:
3.0

The beginning mileage on the truck was improperly reported I only drove 25-30 miles and when I went to return and type in my mileage it said I drive 55 miles which there is no way

Seth P. 
Rating:
4.0

Customer did not leave a comment.

Mark D. 
Rating:
3.0

Customer did not leave a comment.

Alexandra P. 
Rating:
5.0

Very friendly and efficient surgery.

Robert H. 
Rating:
5.0

Customer did not leave a comment.

Yesenia R. 
Rating:
5.0

Customer did not leave a comment.

MARCO M. 
Rating:
4.0

Customer did not leave a comment.

DENISE E. 
Rating:
4.0

Customer did not leave a comment.

Kevin C. 
Rating:
1.0

DO NOT GO THERE. I was wrongly charged $23 for fuel that I did not use. The fuel readings was wrong on paper before I picked up the truck and I did not notice that (5/8 in the truck vs 3/4 on paper). I drove the truck for 6 miles and brought it back in less than 2 hours and even added 1.3 gallons of gasoline before I returned it. I was surprised to see $23 charge for 4 gallons of fuels on my final receipt. I protest the charge as inaccurate (No way this truck MPG is 1.5 miles/gallon of fuel) and requested a refund. I even offered proof of the credit card transaction for the fuel that I actually added in the truck. I was scolded, ignored, then sent away by Brittni (U-Haul customer representative). DO NOT GO THERE. Bad business.

Mardochee T. 
Rating:
4.0

Customer did not leave a comment.

Michael B. 
Rating:
5.0

The Management team and staff were stellar. They all deserve to be recognized for the excellent service they provided me.

antonio C. 
Rating:
5.0

Customer did not leave a comment.

Cathy B. 
Rating:
5.0

Customer did not leave a comment.

ARGUSTER J. 
Rating:
5.0

Staff was also super friendly and helpful.

Robert D. 
Rating:
5.0

Very friendly staff & extreme courteous

Joseph E. 
Rating:
5.0

Customer did not leave a comment.

Christina l.  |  First Impressions 
Rating:
5.0

Best competitive prices

Joseph F. 
Rating:
5.0

Customer did not leave a comment.

German T. 
Rating:
4.0

Great service. A bit expensive

CHIMERE C. 
Rating:
5.0

Customer did not leave a comment.

richard T. 
Rating:
2.0

Manager kept saying we were over do on our unit when March was free then he sent us a letter we owe $ when I have a letter when payment was due that's why I cleaned out my things early and ramp going out to dock was awefull you can't afford to fix this .. very poorly

John D.  |  Overall Experience 
Rating:
1.0

Ridiculous in price! False advertising, stank ass truck!!!

Mercedes J. 
Rating:
4.0

Had also reserved dollies and moving blankets along with the truck but did not receive them. Other than that, easy rental experience.

EMILY C. 
Rating:
3.0

The counter was under staffed. The trailer wasn't cleaned, it had gravel inside.

John L. 
Rating:
5.0

just the fuel was lower then what was to be expected i almost ran out of gas on the way to the gas station but i made it thank GOD other then that everything was okay

Kenneth A. 
Rating:
5.0

Trucks need to be properly repaired, the one I rented the transmission was no good.

Kevin W. 
Rating:
5.0

Customer did not leave a comment.

Lindsey H. 
Rating:
5.0

Customer did not leave a comment.

Joseph S. 
Rating:
5.0

Customer did not leave a comment.

Ibraim A. 
Rating:
5.0

Thank you so much for helping me with my move the last few days

YUMEKA H. 
Rating:
5.0

The representative very helpful that’s what I call excellent excellent excellent customer service help me out a lot I appreciate that thank you very much

Thomas-Arletha E.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

kieth D. 
Rating:
5.0

Customer did not leave a comment.

David M. 
Rating:
5.0

Easiest process of any U-Haul place I've ever had . The rep was very nice and prompt !

Nancy R. 
Rating:
5.0

No Change 10

GLENN M. 
Rating:
5.0

Customer did not leave a comment.

DENISE E. 
Rating:
5.0

Great service and affordable price, thanks Carlos, he made the process so smooth!

michelle c.  |  First Impressions 
Rating:
5.0

Staff is very professional. The store has everything you need and the vehicles are clean and well maintained!!!

Linda M. 
Rating:
5.0

Customer did not leave a comment.

LEROY M. 
Rating:
5.0

Everything was extremely clean and ready for me , the only one thing is that one of the maintenance lights was on and that the passanger's door keep saying it was open but beside that everything else was good

Andrea G. 
Rating:
5.0

Good service

Omayra V. 
Rating:
1.0

I am not happy

FELICE G. 
Rating:
5.0

The customer service was very friendly and cooperative they gave the closest thing they had so it was excellent Thank you for your time hope to see then again

bennet w.  |  First Impressions 
Rating:
1.0

The truck was in rough shape. Broken exhaust, drivers seat was broken, dirty windows and no one walked me through the truck. I got the truck at 1/4 tank of gas. I dove 38 miles and brought it back with a 1/4 tank of gas after refilling it. The Waterbury location claims that I brought it back with 1/8 of a tank. Completely false, No on came out to sign me out, they just asked me to leave the keys on the counter. I would like to continue to use haul for other moves but this needs to be addressed first. thank You!

Kevin M. 
Rating:
5.0

Customer did not leave a comment.

Cynthia D. 
Rating:
5.0

No Change

GLENN M. 
Rating:
5.0

Customer did not leave a comment.

ROBERT B. 
Rating:
5.0

Customer did not leave a comment.

GREGORIO R. 
Rating:
5.0

Customer did not leave a comment.

MARANYELIS P. 
Rating:
5.0

Customer did not leave a comment.

JAIME S. 
Rating:
4.0

Vehicle had no gas. Had to go immediately to station. That wasn't acceptable.

GLENN M. 
Rating:
4.0

The assistant manager that was on duty (I forgot his name) was very personable. He helped and handled the system going down like a pro. He answered all my questions with very sincere answers. I will be going back there for my moving needs.

Tyrone B. 
Rating:
3.0

Customer did not leave a comment.

Donald M. 
Rating:
5.0

Customer did not leave a comment.

Brittany R.  |  First Impressions 
Rating:
1.0

Given wrong keys to wrong truck, could not find in parking lot Given another truck with gas light on needed to fuel right after leaving. Walked into store at 7 a.m no employees there lights off. First employee walked in at 7:20, proceeded to counter and ignored me for another 10 minutes with no greeting. During transaction employee would swear while answering incoming calls ( very offending) Would like to be contacted by representative before leaving reviews on any platforms

ERIC D. 
Rating:
3.0

Customer did not leave a comment.

CAMILLE T. 
Rating:
5.0

Customer did not leave a comment.

SEAN F. 
Rating:
4.0

N/A

Joel R. 
Rating:
5.0

Wonderful staff, great service!

SHIFRA H. 
Rating:
5.0

Customer did not leave a comment.

Denise E. 
Rating:
5.0

Customer did not leave a comment.

FREDI Z.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lisa T.  |  First Impressions 
Rating:
5.0

Very friendly people and helpful. Carlos is great to deal with, very professional and pleasant, talked to him about my condition and he found me a room close to the entrance

Luis L.  |  First Impressions 
Rating:
5.0

Thank you for doing over and beyond helping me with my storage/moving. Trucks are very clean. Wondering staff.

YOLANDA R.  |  Overall Experience 
Rating:
5.0

Carlos was very helpful during move in process.

Janire B.  |  First Impressions 
Rating:
5.0

I had spoke with the Carlos and the manager Brittni. They both understood my situation and at the end, I was very satisfied and happy. I will recommend my friends and family to have storage at the location.

Miguel C.  |  Overall Experience 
Rating:
5.0

Staff was great and very helpful! Always attentive and professional

George N.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Eddie N.  |  Overall Experience 
Rating:
4.0

Conveyer belt needs some fixing over turned every box I sent down it some of my clothes were ruined

GENEEN M.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

francisca a.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

PAUL P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DIANE B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

kevin z.  |  Overall Experience 
Rating:
5.0

Muy buena atención .muy amables

jose d.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Stephany M.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Peaches S.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Stephany M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Joseph L.  |  First Impressions 
Rating:
1.0

I had expensive items stolen from my storage unit. At one point it was put up for auction and I never received a notice by mail or email. We had financial issues because I had heart surgery then my fiancé became very sick. Never once offered to waive any fees and I don’t know any place that charges you a late fee more than once a month. You do it 2 or 3 times a month.

LESLIE W.  |  Overall Experience 
Rating:
5.0

They just need more carts for customers and their heavy items.

Peaches S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mariluz R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Yunus M.  |  Overall Experience 
Rating:
5.0

They are always there to help me. There very friendly n organized.

Dosayra H.  |  Overall Experience 
Rating:
2.0

This was the worst experience ever my storage unit had a mouse infestation resulting in my belongings full of mouse droppings and when it was brought to their attention they assured me it would be cleaned out and when I went back nothing was done and I found my belongings in disarray I would never use uhaul again for storage and I would never ever recommend any one to do so either

Toni S.  |  Overall Experience 
Rating:
5.0

I work 9-5 by the time I get there it’s closed I always have about 30 minutes to store anything or take anything out that’s my only problem

Ahjyana B.  |  First Impressions 
Rating:
5.0

The staff was really helpful and caring. They are amazing people and with a good heart. Would go there for future moving or storage.

Dosayra H.  |  First Impressions 
Rating:
5.0

Love uhaul of Waterbury

BRITTNI V.  |  First Impressions 
Rating:
3.0

I had furniture and clothes that got damaged due to some water leak in the basement.

Tiffany L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Liliana K.  |  Online Move In 
Rating:
2.0

Customer did not leave a comment.

bonita c.  |  First Impressions 
Rating:
5.0

The Administration and Personnel were both professional and customer-friendly.

Kenneth C.  |  Overall Experience 
Rating:
5.0

I had the pleasure of being assisted by 2 wonderful men (Carlos & Thomas) I don’t know their last names but it is ok. They was remarkable with helping me and accommodating me with my needs. I been a customer for a lot of years and never was my experience as pleasant as it was with these young men. They knew my story and work with me as I was experiencing a tough time I believe they should be noticed for their excellence in customer service.

Toni S.  |  First Impressions 
Rating:
5.0

This experience was painless. The truck was well maintained, comfortable, clean and drove 14 hours straight with no problem at all. The staff at my return location was amazing, super helpful. Thank you for making my move that much easier.

CRYSTAL B.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Roy B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ken r.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Orlando C.  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

tanya h.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Jose R.  |  First Impressions 
Rating:
3.0

There was several times my card wouldn't work to let me in or out. The staff was ok not overly friendly nor overly helpful. They do seem to b under staffed always a long line. Would I recommend this

Patricia K.  |  Overall Experience 
Rating:
1.0

You guys sucks

william r.  |  Overall Experience 
Rating:
5.0

Everything was good.

james b.  |  Overall Experience 
Rating:
2.0

Unhelpful

TYLER S.  |  Overall Experience 
Rating:
5.0

I had a problem with my account and i went in to talk to Tom and he was so helpful and so nice. He fixed my account and got us back on track ! Very clean and friendly facility

Angelese M.  |  First Impressions 
Rating:
5.0

The staff was so friendly and so helful!! One guy there even helped me move my sofa into my storage unit which was very far and the sofa was so heavy!! I wish I knew his name to name him!! Life saver!

shannon h.  |  First Impressions 
Rating:
4.0

Manager Tom Spear was wonderful and I cannot thank him enough. The only unfortunate thing eas the water damage to my twin mattress srt.

Tom W.  |  Overall Experience 
Rating:
5.0

Always a clean safe and pleasant experience with this branch.

Beatrice M.  |  Overall Experience 
Rating:
1.0

Absolutely horrendous! 1. Rude staff 2. They lost my 2 uBoxes 3. They continue to charge me storage even though Im no longer storing with them. There's 5 more things but this doesn't have the space

Rebecca D.  |  Overall Experience 
Rating:
5.0

This place is great! The guys are awesome. Tom took great care of my rental. My storage was bigger than I needed which was great. I had more space than less. I would definitely come back.

Rosemary C.  |  Overall Experience 
Rating:
5.0

I’m happy with the service

Kinda M.  |  First Impressions 
Rating:
3.0

If the unit had been mine then yes everything went smooth and should be rated EXCELLENT. However I was there resolving an issue where people I knew used my info to rent. That's why only average.

SHAWN B.  |  Overall Experience 
Rating:
5.0

Thankyou for your much needed services, I appreciated the timely help during my time of need, may you continue to be of benefit to our Community to those in need, Thankyou U-Haul with Love!!!" 😘😘😘

FRANK S.  |  Overall Experience 
Rating:
5.0

The customer service was excellent. The U-hall employee were extremely helpful and professional.

yvonne r.  |  Reservation 
Rating:
5.0

I had the best service and the staff was ve4y helpful when i moved out ny staff. I will definately recommend a friend to your services. The times are also flexible.

gladys m.  |  Overall Experience 
Rating:
5.0

Everyone was kind and very helpful. I appreciated that they took the time to help me solved a problem I had with my shipment (Ubox arriving late). They were very patient and understanding.

Kelly M.  |  Overall Experience 
Rating:
4.0

Busy place, but worked out great for me. They had space available and easy hours to work around. I bought supplies there and saved money as well. Rented the largest truck, ran great and fit everything

Karen W.  |  Overall Experience 
No reviews have been submitted for this location.

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