Customer Reviews for U-Haul Moving & Storage of Waterfalls

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Waterfalls

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Todd B. on

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David S. on

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Benjamin S. on

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Jason H. on

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U-Haul is trying to charge me for more than the contract.

Emmanuel P. on

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As I stated in my initial complaint, your should refund the amount I paid for the truck, gas money and replaced my lost items. It was your fault of not given me the size of storage I rented that got me in this mess. Your sent me to the first drop-off location in Waukee, IA and they told me there was no storage on the first floor that I reserved. The storage on the first floor was bad, have mold and not usable. Then I was sent to the 2nd location in Des Moines, IA and there, they gave me a smaller storage that was not large enough to contain all my stuffs.

jack e. on

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Keith R. on

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Arden B. on

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Great place, they never let me down and I recommend them to anyone looking to move, or for storage!!

Darling O. on

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Great customer service.

ALAN Y. on

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Aaron M. on

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Jerry H. on

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Ian W. on

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Look into better maintenance of moving vans

Mark C. on

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Jerald L. on

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Kim C. on

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Ahmet C. on

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I rented a cargo van at this location. The person before me probably used the vecihle for transporting raw meat. There was a heavy meat smell inside. My friend and I mentioned it while we were returning the vecihle but the attendant said he could not smell anything.

Matthew C. on

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Jason L. on

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Y’all did a great job! Great service.

Shelly A. on

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The staff was very friendly and helpful. All was as it was supposed to be. Thanks.

Brenna M. on

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Derrick W. on

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The store was friendly but did nothing to fix the issue I had with the mileage setup from my rental agreement.

Cornelius T. on

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Could be faster in processing returning equipment - no one was outside ready to receive equipment when I arrived. I had to leave the vehicle parked in the way to alert someone that I was there for a return.

Isaah W. on

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My entire experience with this location was excellent. Thank you!

Eric G. on

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Excellent service!

Roberta D. on

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I had problem with return on Uhaul app.

Michael C. on

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Nicholas P. on

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teresa w. on

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Frank S. on

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The app did not work for checking in. My order did not show up on the app. I called customer support. 55 minutes after I called, they had me log out and back in. Thankfully, I was able to remember my password. That worked.

Tywoana M. on

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Mr. Thompson always be great and assist.

Patrice G. on

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Levi G. on

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Add more customer parking.

Traci H. on

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I have moved items from the Dallas/Fort Worth area several times and U-Haul has assisted me with that. I am very pleased with the entire experience.

Kristine G. on

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I was very impressed

greg f. on

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The staff is very helpful , it blew me away that when I came in couple of days the remembered my NAME! Great job to all. Greg

Evelyn R. on

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It was my first time ever renting a unit and u-haul made it an EXCELLENT experience THANKS

Thomas B. on

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The staff was very helpful and very professional not only to me but to those that came and went. I would like to give them your highest rating in your reviews.

Dan B. on

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Friendly was helped right away