Customer Reviews for U-Haul Moving & Storage of Waterfalls

5,539 reviews

3633 University Ave   Waterloo, IA 50701
(W Of Greenhill Rd)

(319) 232-3654

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(319) 232-3654

3633 University Ave
Waterloo, IA 50701
(W Of Greenhill Rd)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

Jeremy S. 
Rating:
3.0

There was no staff available to receive our dropoff. We did the dropoff via the app and when we completed that a staff member appeared and seemed offended that we didn't wait for them to inspect the trailer we dropped.

Keith M. 
Rating:
5.0

Customer did not leave a comment.

Marcia T. 
Rating:
3.0

Customer did not leave a comment.

Paul P. 
Rating:
5.0

Great customer service. Keep up the good work

Timothy F. 
Rating:
5.0

Customer did not leave a comment.

Zoran B. 
Rating:
5.0

Customer did not leave a comment.

Eric W. 
Rating:
5.0

Customer did not leave a comment.

Christy H. 
Rating:
1.0

Representative have very Uncivilized behavior

Hifzur R. 
Rating:
5.0

Everything went very well thanks for taking the stress out of my move

Adam M. 
Rating:
3.0

Rented a 10' truck and only had a 15' truck. Why are the rates from Iowa $90 higher than the reverse route!

Mark H. 
Rating:
4.0

Customer did not leave a comment.

Chris S. 
Rating:
2.0

Even though I was assured by the very young person at the counter that it was necessary, I don't appreciate (nor will I allow it in the future) for him to take pictures of my driver's license (both sides) on his personal cell phone. He said it was required by U-Haul it was necessary. I was also required to deposit an additional $60 cash because I was paying with cash. The lady on the phone said nothing of this. For what it's worth, the money was immediately refunded upon drop off. I tried phoning in a first time, and was told that there were no trailers closer than Marshall Town. I replied to an email from U-Haul, hoping I could find one closer - and the woman with whom I talked said there was one in Waterloo, but the earliest I could pick up was 3:15. I took it, delaying our departure several hours. When I arrived, there must have been 8-10 trailers lined up. Why did I have to wait until 3:15?

Russ F. 
Rating:
4.0

Customer did not leave a comment.

Kyle G. 
Rating:
1.0

They didn't check in trailer on day of arrival. Didn't check in until I received a call from U-Haul stating it was a day late. I contacted the drip off location the following day. They were out out they had to check the unit back in instead of me doing it.

Lisa C. 
Rating:
1.0

Read the comments above I think that says it all NEVER AGAIN

Tashanna T. 
Rating:
4.0

Customer did not leave a comment.

Jasmine P. 
Rating:
5.0

Customer did not leave a comment.

Sam M. 
Rating:
5.0

Very easy to rent. Worked great!

Janet T. 
Rating:
4.0

Customer did not leave a comment.

Lory Y. 
Rating:
5.0

Everything was great about the rental . We unfortunately rented a 6' wide thinking it would be 6' wide because the mowing deck was 5' but the opening was only 5' wide so I couldn't use it because it wasn't wide enough.

Tim Z. 
Rating:
5.0

Customer did not leave a comment.

Lucas K. 
Rating:
4.0

Customer did not leave a comment.

Jon B. 
Rating:
3.0

They seemed to be understaffed and provided another option to check-in, in but did not make it clear how long or what the p; the process was. After assistance via calls and emails, the staff was able to check us in for no additional cost later in the day.

Todd W. 
Rating:
2.0

Everything

Kenisha K. 
Rating:
5.0

Customer did not leave a comment.

Cynthia D. 
Rating:
5.0

Brandon was so pleasant and helpful!!! Great customer service!!!

Michelle P. 
Rating:
3.0

The gentleman apparently in charge was rude and condinscending to his fellow employees

Larry R. 
Rating:
5.0

Customer did not leave a comment.

Karl K. 
Rating:
5.0

Customer did not leave a comment.

John C. 
Rating:
1.0

I reserved a trailer online to be picked up in Oelwein Ia. U-Haul called and said it was not available in that location but it was available in Waterloo Ia. I told them that was fine but I could have it back by in time because of the additional distance. They said “that will be fine and thanks for working with us on this”. When I picked up the trailer they made me pay for the additional day. Needless to say I will not be doing business here again and I will do my best to spread the word about U-Haul's business tactics!

Jeffrey P. 
Rating:
3.0

If a customer requests to pick up cash when they check in the truck online, that should be honored.

emily U. 
Rating:
5.0

Customer did not leave a comment.

Tom R. 
Rating:
1.0

Customer did not leave a comment.

Jaleel M. 
Rating:
5.0

We did not enter the facility. The gentleman checking us in was very friendly and efficient.

Pamela W. 
Rating:
5.0

Customer did not leave a comment.

Adrian Q. 
Rating:
1.0

The manager was visibly irritated at coming back from lunch with burger and seeing line of customers. I was incredulous at being asked for 2 phone numbers only having a cellphone and living in hotel. He went of on me using the word " fucking" as in your telling me I can't rent without a second phone #. Then proceeded to use the word fuck on me to which I pointed out his hypocrisy and he replied...you have already crossed the line. To which I said fuck you and walked out and spent the rest of day finding storage. The young kid on Monday morning was a Saint. Opened at 7am and I was leaving at 7 10 am. The jacksss was a redhead oaf

Mark R. 
Rating:
5.0

Customer did not leave a comment.

PATRICK L. 
Rating:
3.0

Fix the app. The app wouldn't pull up my reservation until I ended up creating a new one. It ended up making me late because I was dealing with it so much. Another thing to consider, add a step for handicapped people. I can't tell you how hard it was to try to get in and out of the truck. If I ever have to do this again, I'll be looking for something a little more handicapped accessible or something to bring along to allow safe entry to the driver's seat.

Jamie C. 
Rating:
5.0

Service was excellent. Treated us with respect and was very helpful/

David M. 
Rating:
1.0

Customer did not leave a comment.

Avion M. 
Rating:
5.0

Customer did not leave a comment.

Kaytlyn A. 
Rating:
5.0

Customer did not leave a comment.

Rob W. 
Rating:
5.0

Customer did not leave a comment.

Kevin D. 
Rating:
4.0

I was very pleased when the clerk pointed out he discovered the fuel level lower than the quarter tank computer had on record. He immediately went inside and rewrote the contract to reimburse me for the extra fuel I had to purchase to return the truck with at least quarter tank. He could easily have ignored that with being too busy and left me to discover and/or argue the fact on my own.

James M. 
Rating:
5.0

Very easy to make reservations and great service on sight.

Mark P. 
Rating:
5.0

Customer did not leave a comment.

Martin M. 
Rating:
5.0

Ashes in ash tray and smelled like smoke in the cab. I let the employee know.

James M. 
Rating:
2.0

It took forever to check out the trailer although I had reserved it by phone.

larry W. 
Rating:
5.0

Customer did not leave a comment.

Steven H. 
Rating:
5.0

Excellent service!

Derek S. 
Rating:
5.0

Eric, in Waterloo, was very helpful and knowledgeable. I will use them again.

John F. 
Rating:
4.0

Jack's on trailer tongue

Jim F. 
Rating:
5.0

Customer did not leave a comment.

SCOTT B. 
Rating:
5.0

Use you all the time.

Lori S. 
Rating:
1.0

The order was completely wrong and they said i had to call the uhaul 800 number to dispute it and i had to have it as i was on a timed schedule so had to pay an extra bit of money plus i didnt get the free storage i was tols i would get.

Joe P. 
Rating:
5.0

every exactly way it should be

diamond S. 
Rating:
5.0

Customer did not leave a comment.

Shane F. 
Rating:
5.0

The truck was out of alignment really bad and needs the wheels balanced. The customer service was amazing though.

Justin S. 
Rating:
5.0

Very pleasant and knowledgeable!

Amy F. 
Rating:
5.0

Nothing, it was good.

Cory K. 
Rating:
4.0

The young lady ( new employee) was very pleasant and professional. The young man working along side here was dismissive, rude and confrontational upon my inquiries. He threatened to cancel my order, so, moving forward, I will consider alternative options

Joe M. 
Rating:
5.0

Customer did not leave a comment.

Duane N. 
Rating:
4.0

Great service, fast too! I did complete the paperwork online before arriving.

Jon C. 
Rating:
5.0

Customer did not leave a comment.

Whitney H. 
Rating:
5.0

It take SO long to do a mobile pick-up. We started our time at 8am and spent 45 minutes doing the mobile stuff. Definitely will use U-Haul again, just not a mobile pick-up.

Skylar R. 
Rating:
5.0

Customer did not leave a comment.

Jennifer H. 
Rating:
5.0

Customer did not leave a comment.

Teresa B. 
Rating:
5.0

Customer did not leave a comment.

Al P. 
Rating:
5.0

The staff is always super nice and helpful. I know I can always walk in and get great service from any of the employees. Also very knowledgeable about all of the products and trailers.

Shelby Y. 
Rating:
4.0

It was 20 minutes before close they wanted out of there. Said back it up by the fence and I was done. I did not get a email for a day saying that I had returned it. And it was same day return

Leanna P. 
Rating:
5.0

The phone system was difficult to connect with a live person so for a novice it was hard to know if I was following the right steps.

DANA D. 
Rating:
5.0

Customer did not leave a comment.

Eric A. 
Rating:
5.0

Customer did not leave a comment.

Karen L. 
Rating:
5.0

Customer did not leave a comment.

Steven H. 
Rating:
4.0

Was charged 25 ... after I returned vehicle... no reason to why....

Channon S. 
Rating:
5.0

Customer did not leave a comment.

Paula C. 
Rating:
4.0

Better communication It was not communicated, that I would be arriving to unload my UBox, and cause additional work for staff & wait time for me

Staci W. 
Rating:
5.0

The larger trailers are hard to get off of the ball hitch. There isn't a crank and you have to physically lift it up and off the ball hitch. That's really hard to do with a 12' enclosed trailer. I was alone when I dropped it off and the store was closed already. I almost couldn't get it off.

Melanie O. 
Rating:
3.0

Customer did not leave a comment.

Ecstacy M. 
Rating:
4.0

Customer did not leave a comment.

Ben C. 
Rating:
4.0

It was very busy when I dropped it off. Maybe to have more people working. Also when I got gas at hyvee, it was half full and when I got back to uhaul it dipped below and then I had to put four more gallons. Also I had a 15 ft reserved and I got upgraded to a 26. So of course that meant I spent more on gas.

scott V. 
Rating:
5.0

Super easy to deal with.

carl S. 
Rating:
5.0

Customer did not leave a comment.

Tom F. 
Rating:
5.0

Staff is knowledgeable and friendly

brian M. 
Rating:
5.0

The guy helping me when I picked up the trailer was great and so was the guy who helped me when I brought it back. Thanks guys!!

dan P. 
Rating:
5.0

Customer did not leave a comment.

Michael M. 
Rating:
4.0

More area to return the trucks

KATHLEEN F. 
Rating:
5.0

Customer did not leave a comment.

KATHLEEN F. 
Rating:
4.0

Customer did not leave a comment.

Ciera g.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Steve T. 
Rating:
3.0

Customer did not leave a comment.

Darliene P. 
Rating:
4.0

Customer did not leave a comment.

Jonathan A. 
Rating:
5.0

Customer did not leave a comment.

Delores W. 
Rating:
5.0

My daughter found a quarter on the floor and the guy said there was a gumball machine in the corner. He then took out a quarter and gave it to my son so he could get a gumball as well. Little gesture but those are the ones that leave an impression. Professional and friendly staff.

Kevin D. 
Rating:
5.0

Customer did not leave a comment.

Joshua J. 
Rating:
5.0

The staff at this location are always top notch and hard working. I've rented at this location a few times over the years and it's always a pleasant experience. The service here really makes me feel like I have no problem getting a trailer for my needs. I've contemplated of just getting my own trailer but because of the cost, no need to store, and ease of getting a trailer at this location, I rather just use this location instead.

Tyler V. 
Rating:
5.0

Customer did not leave a comment.

Doris I. 
Rating:
5.0

Customer did not leave a comment.

Michael V. 
Rating:
5.0

The check-in guy was great - he knew his stuff and made the rental very easy When I returned the rental, this was also very quick and easy I will rent from here again Thanks

chris H. 
Rating:
5.0

Customer did not leave a comment.

CHAD W. 
Rating:
5.0

Brandon at University store was amazing. Very friendly, helpful and wonderful. I will continue to use this facility. It was fast and I was in and out.

Glenda H.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Tiras Y.  |  First Impressions 
Rating:
5.0

The service was great all my needs were met all out great location never a dull moment and they have humor .

Gracia S.  |  Overall Experience 
Rating:
5.0

I appreciate being a vaule customer up until 10-04-21 Thanks to u-haul services.

Anita S.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Roger W.  |  Overall Experience 
Rating:
5.0

These people go above and beyond getting your moving and storage needs met their awesome .So when they get busy and backed up just be patient everybody wants to move fast and say their slow no!!you have no patients ! Be compliant because everyone is going to get the service they want and leave ready to travel compliments of u haul.

Gracia S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Matthew R.  |  Overall Experience 
Rating:
4.0

The only bad thing about this location is they are always so busy you can't get anybody to help you. They don't answer the phones, and you stand in line for a very long time.

Cindy J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Laura A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Matthew R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Marcus M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Joyce C.  |  Overall Experience 
Rating:
5.0

Personnel is very friendly and helpful

Krystal E.  |  Overall Experience 
Rating:
5.0

They were all AWESOME !!

Rose S.  |  Overall Experience 
Rating:
5.0

You really do need to replace the person door at the back of the climate controlled storage area. That doorknob sticks and is tricky to use.

Jo N.  |  Overall Experience 
Rating:
5.0

I have moved items from the Dallas/Fort Worth area several times and U-Haul has assisted me with that. I am very pleased with the entire experience.

Traci H.  |  First Impressions 
Rating:
5.0

I was very impressed

Kristine G.  |  Overall Experience 
Rating:
5.0

The staff is very helpful , it blew me away that when I came in couple of days the remembered my NAME! Great job to all. Greg

greg f.  |  First Impressions 
Rating:
5.0

It was my first time ever renting a unit and u-haul made it an EXCELLENT experience THANKS

Evelyn R.  |  Overall Experience 
Rating:
5.0

The staff was very helpful and very professional not only to me but to those that came and went. I would like to give them your highest rating in your reviews.

Thomas B.  |  Overall Experience 
Rating:
3.0

Friendly was helped right away

Dan B.  |  First Impressions 
No reviews have been submitted for this location.

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