Customer Reviews for U-Haul Moving & Storage of Waterfalls

Staff was very helpful, thorough, and friendly. Easy process.

The employees were amazing. My complaint is that I signed up for the mobile process and due to some issue on Uhaul's part I had to go in and go through the normal process wasting time.

I was told the gas tank was full when I picked up the truck. I drove a total of 11 miles. I stopped to fill the tank before returning the truck because I didn't want to pay $3.75 a gallon even for the gallon or two I anticipated I had used. It took over 8 (count 'em, 8) gallons to fill the tank. I think I was cheated!!

Person that helped me was rude!

Great pick up system.

Everything was perfect. Employees were friendly and professional. A very good experience.

Great customer service and people working there! But please make sure to sanitize and clean trucks in between customers, especially during Covid, I feel like that shouldn't have to be said. There were gummy bears on the floor of the vehicle and a strong fish odor.

Checkout guys were not very friendly.

Did realize till it was done , but didn't appreciate the help taking a picture of DL to load it on to the computer. It looked like his phone and he down loaded the picture. He needled to understand his trailers. Glad I didn't get the one with bald tires that was going to go out next.

Easy process to reserve and return vehicle. Friendly and helpful service. Was able to get needed mattress cover and furniture pads. Reserved vehicle was great quality and easy to drive. Everything went very well. Would recommend and use again! Thank you!

Nothing, Eric and Alex were great and very friendly. Great customer service and explained everything before I left.

I am NOT Jarrod Frase! I've never been to Iowa. It's pretty scary that I get emails due to the same last name

Nothing. I had a smooth and very friendly experience. It was great customer service

No complaints :)) Staff was prompt and friendly. Glad I used online reservations, it made checkout and drop off a breeze.

Really unhappy with the service . We used the smart phone check-in. when we picked up the unit it did not have a full tank of gas. When we brought the unit back the attendant said I need to fill the tank up with gas. I told him it wasn't full in the first place, he said that's not his problem and if they fill it up at uhaul it will cost alot more then if I take it to a service station. So we only put 60 miles on the truck and it took 20 gallons of gas. What a rip off.

Brandon was very helpful and made sure everything was connected correctly and swept the snow from previous storm out of the trailer. Thank you Brandon.

The staff was very helpful. I did have the hitch installed 2 months ago by this location, but the brake lights did not work. They are looking at it today to correct the problem. Other than that, it was a very good experience. The guy the checked me out in the morning tried to fix the problem with the brakes, and when I returned in the evening, the guy that helped me checked the eclectic on 2 other trailers. The trailer was clean when I picked it up.

Easy to find. The workers were friendly and helpful.

Nothing I was very satisfied.

Great service!

Staff were professional and friendly. Checkout and check-in was easy.

Very helpful and courteous staff. He did a very nice job getting me going and checking me back in. Thanks.

Great Service

The guys was so friendly and helpful

Everything was handled efficiently. Great service!

We had to drive 30 miles extra to pick up our Uhaul, which is fine. The employee at the facility said that they would add those miles to our overall coverage, however, when we arrived to drop off the Uhaul they said that they could not add those miles to our total. We ended up going 20 miles over and getting billed extra. Very disappointed.

The guys were really attentive and made sure I had everything I needed. Also personable. I would recommend that location to everyone

Excellent customer service!! Extremely happy with my experience with this location.

We rented a car hauler Friday night at 4:00 pm and we were to return it the next day. When the employee hooked it up to our truck he had us turn on all the lights to check them. He said all the lights worked fine. We were to leave for Missouri to pick up a car at 4 am. Around 7pm I thought I would go out and check the lights to make sure they were working. I had running lights but no brake lights or turn signals. I don't know what happened but we could not drive all the way to Missouri without all the lights working. We ended up leaving the trailer at home and just driving the car back to Iowa. When we got home we dropped the trailer off at UHAUL and paid the $69 rental fee even though we never used the trailer. We don't know what happened to the lights. They just stopped working.

At pick up, the trailer door was jammed in the open position and I had to call roadside assistance to get it closed after the trailer was loaded

Amazing...🌅

This location always has quality equipment and a staff that is helpful and focused on making sure equipment is safe, roadworthy and meeting your rental needs

Both people I worked with were very cordial and easy to work with. I have worked with some in the past at that very location that were not service oriented so this was a great change. And they were very busy when I returned the pickup in the afternoon.

They quickly and efficiently processed the truck return. It was much appreciated after a long day.

Devin was very professional and polite, I was impressed!

Nothing, from the beginning (reservations) to returning of the rental (examining the truck), I had received exceptional service.

Maybe more help in the office?

Employees were very polite and knowledgeable of equipment.

The young man that helped me did a great job explaining everything, A real asset to your company.

Better sealing around the doors in the cab, road noise was VERY LOUD. Also, a radio would be nice

Nothing it was great service

The store was clean and organized. The staff was friendly and helpful. I did notice when they were helping me there were 2 other employees working on something together but neither 1 stopped to help another customer that entered the store. I believe the gentleman just left after waiting several minutes without being acknowledged

The location of the store was where i needed it to be. My issue with this rental was the way the online order was managed. NOT WELL! If you are going to have an online system, then it should work all the way through. Reserving was fine, online checkin was completed but when it came to this working for pickup, the system was not accesible AGAIN and we had to start completely over. We were not able to use any of the online information. The staff would not even allow us to use my credit card over the phone. Don't get me started about the return drop off online either. You need more technology support if you are going to run online. This is not the only store i have dealt with regarding this issue!

Personnel is very friendly and helpful

They were all AWESOME !!

You really do need to replace the person door at the back of the climate controlled storage area. That doorknob sticks and is tricky to use.

I have moved items from the Dallas/Fort Worth area several times and U-Haul has assisted me with that. I am very pleased with the entire experience.

I was very impressed

The staff is very helpful , it blew me away that when I came in couple of days the remembered my NAME! Great job to all. Greg

It was my first time ever renting a unit and u-haul made it an EXCELLENT experience THANKS

The staff was very helpful and very professional not only to me but to those that came and went. I would like to give them your highest rating in your reviews.

Friendly was helped right away