Customer Reviews for U-Haul Moving & Storage of Waterfalls

5,282 reviews

3633 University Ave   Waterloo, IA 50701
(W Of Greenhill Rd)

(319) 232-3654

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 11/25/2021: 7:00 am - 3:00 pm

Services at this Location:

Contact Us

(319) 232-3654

3633 University Ave
Waterloo, IA 50701
(W Of Greenhill Rd)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 11/25/2021: 7:00 am - 3:00 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Great customer service at location!

Jennifer P. 
Rating:
5.0

Customer did not leave a comment.

Edward F. 
Rating:
4.0

Customer did not leave a comment.

Gregory S. 
Rating:
4.0

Customer did not leave a comment.

Tiras Y.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Joe H. 
Rating:
5.0

There was some loose steering on the vehicle I was rented. Had to make several corrections while driving, even at lower speeds.

Jeremy R. 
Rating:
5.0

Customer did not leave a comment.

Leo S. 
Rating:
5.0

The customer service was excellent and associate went above and beyond. Checking back in was a breeze. Would definitely utilize this location if ever necessary. Thanks guys!

Sarah C. 
Rating:
5.0

The service was great all my needs were met all out great location never a dull moment and they have humor .

Gracia S.  |  Overall Experience 
Rating:
5.0

Eric is/was an exceptional employee, he should be a model for your company when it comes to customer service.

Ronald C. 
Rating:
5.0

Customer did not leave a comment.

Gregory G. 
Rating:
5.0

Customer did not leave a comment.

Robert V. 
Rating:
5.0

I appreciate being a vaule customer up until 10-04-21 Thanks to u-haul services.

Anita S.  |  Overall Experience 
Rating:
5.0

Continue to being friendly, and excellent in u-haul services.

Anita S. 
Rating:
5.0

Customer did not leave a comment.

Michael H. 
Rating:
5.0

The guys that helped us were awesome and knowledgeable! I'd recommend them every time!

Trisha G. 
Rating:
5.0

Customer did not leave a comment.

Matthew G. 
Rating:
1.0

The location on university Ave in Waterloo Iowa I rented a truck and The truck I had radio didn't work, it didn't shift in reverse very well. The box had leaves in it. Was not a truck that should have been rented. My opinion. With all that goin on with it.

Tracy L. 
Rating:
3.0

I was over charged

Vialesha P. 
Rating:
1.0

Stop over charging for mileage I was ribbed seriously

Jackie S. 
Rating:
5.0

Customer did not leave a comment.

Robert W. 
Rating:
4.0

free pop or coffee

Robert K. 
Rating:
2.0

Picked up trailer and found door lift assist cable was broke which also cut the right trailer light circuits so light did not work which is a safety hazard. I discovered this after I got home with the trailer so wasn't able to switch trailers or have U Haul techs fix the problem. Trailer number was AV 4064 J. Considering the cost of rental, I would expect these basic trailer functions to work. Also the Waterloo parking lot and facilities are too small and hard to maneuver through the lot to hook up.

Kraig K. 
Rating:
3.0

The truck was not ready at pick up. There was no communication that it was not available and it delayed our move by several hours.

Aaron M. 
Rating:
5.0

Customer did not leave a comment.

Leslie D. 
Rating:
5.0

Customer did not leave a comment.

BEN K. 
Rating:
5.0

Customer did not leave a comment.

Heather S. 
Rating:
1.0

Not have mouse infested storage units so your customers Ubox container don't get filled with mouse feces and families of Mice living your customers beds! We had to throw away all of our furniture!!! I have never been More Outraged!!!!!

Alan K. 
Rating:
5.0

Customer did not leave a comment.

Taylor B. 
Rating:
3.0

Didn't get my refund back for bringing truck back s day early

Janet M. 
Rating:
5.0

Customer did not leave a comment.

Devin D. 
Rating:
5.0

Customer did not leave a comment.

Valerie A. 
Rating:
4.0

Customer did not leave a comment.

Katherine S. 
Rating:
3.0

Was in hold for 15 minutes twice

Wade B. 
Rating:
3.0

The app would not work for the drop-off. We ended up just leaving the truck and expecting to pay the $20 convenience fee. My stepdad called though and got the fee waived, which I appreciated.

Melissa M. 
Rating:
5.0

Customer did not leave a comment.

Cyril O. 
Rating:
5.0

Customer did not leave a comment.

Lee G. 
Rating:
4.0

Good employees willing to help and go extra mile.

JOHN B. 
Rating:
2.0

The Waterloo, IA U-Haul Waterfalls website was down when I picked up the rental truck and also when I returned it, so I did not have the option of checking it out or back in by cell phone contact. The agent did not walk around the vehicle with me to check for prior damages-so I did this on my own. He also did not check to see if the appliance dolly was in the vehicle-it was not and I had to travel back to the center to obtain one. When I checked the truck back in, I made sure the fuel hand was where it was when I picked up the truck, However, my online invoice receipt had a fuel service fee and an additional fee for fuel. When I called to discuss this with the agent, Brandon Mills at U-Haul Waterfalls location he was argumentative with me and when I calmly stated I had a bad experience with them and was going to do a negative YELP review to let others know of this experience, Brandon was rude and abruptly terminated the call. Then, when I called back he sent the call straight to voice mail. I was pleased with the online chat agent who said the fuel tank was only 1/8 lower than where it was when I checked it out. He handled my call/complaint professionally and with excellent customer service, resolving my issue timely. Although I will never utilize that particular location again, I will continue to use U-Haul for future needs as a few weeks prior to that I had an excellent experience with the Frost Events Center, Waterloo, IA and was sorry that this location wasn't available for my last minute emergency truck rental needs.

Margo C. 
Rating:
4.0

Customer did not leave a comment.

Dean O. 
Rating:
4.0

Make sure padlock comes with a key and works.

Dustin R. 
Rating:
2.0

Took almost an hour to get my trailer that I had scheduled for 2pm pickup. Computer systems were down and there was only one employee. Once I was ready for pickup the employee helped 4 more people in line while I stood there waiting to get my trailer taking almost 30 minutes.

Lane V. 
Rating:
5.0

Awesome drop off experience!

Michael B. 
Rating:
3.0

i asked for a Ford tranist van and they gave me a chevy instead. I like the ford because the side door slide open to make it easier to load and unload.

Brian L. 
Rating:
4.0

Great experience!

Michael B. 
Rating:
3.0

Hire some help that is more welcoming.

BRANDON R. 
Rating:
5.0

Customer did not leave a comment.

KEVIN P. 
Rating:
5.0

Very nice and courteous young man helped us check in our U-Haul Saturday afternoon. We would use this U-haul again!

Bruce W. 
Rating:
4.0

Better phone service…had a hard time calling but everything else was great

Michael O. 
Rating:
5.0

The U-Haul app did not work on my smart phone. I was unable to use it to pick up my rental. Each time I tried to use the app to take the required pictures the app would rotate the photos incorrectly and reject the photo upload. I had to bother the already busy staff to finish my rental when I could have done it completely on my own.

Benjamin S. 
Rating:
5.0

Customer did not leave a comment.

Daniel Z. 
Rating:
4.0

I am very satisfied with my experience.

Kevin B. 
Rating:
5.0

Very good service! Rates on longer trips are too expensive! U-haul is a major corporation now because you have good vehicles and good staffs, and good service on site! Your phone system SUCKS! FIX IT! You can afford to fix your phone systems. Be professional about that situation too! That makes U-haul seem cheap and it is VERY FUSTRATING!!!! 😡 Time to share the wealth! Lower your rates and hire more staff at a living wage and benefits and watch what happens! You won't be able to keep up with business! You will have the edge on your competition too! Give people what they want and need - thats your customers and your staff members! What a great idea - right? There's many many times I have needed a truck or van, but just couldn't afford you guys or anybody! I put stuff off or looked for a friend with a truck. You guys miss out on alot of business like that. Just saying - - - sincerely, Tony LaRosee 😎

joseph L. 
Rating:
5.0

Customer did not leave a comment.

John H. 
Rating:
5.0

Lower price

Gregory H. 
Rating:
4.0

The cab smelled heavily of smoke

Scott S. 
Rating:
5.0

Customer did not leave a comment.

Zachary C. 
Rating:
3.0

Customer did not leave a comment.

Roger W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Duane F. 
Rating:
5.0

Customer did not leave a comment.

Scott W. 
Rating:
3.0

There was not enough staff to bring truck near check in counter or walk with me to where the truck was parked. Had to "do it your-self" mirror adjustment.

Anthony L. 
Rating:
5.0

Customer did not leave a comment.

Georgia V. 
Rating:
5.0

There was a mixup on how much gas I needed to put in when I returned it. I was first told eight gallons, but I only went 17 miles. It was straightened out right away, and I am very happy with the whole experience!

James W. 
Rating:
5.0

Very smooth process and not stressful at all!

Jennifer D. 
Rating:
4.0

Customer did not leave a comment.

George D. 
Rating:
5.0

Customer did not leave a comment.

Aypryl T. 
Rating:
4.0

The mobile check-in still required going to the counter since it was during business hours, and I could not tell if that really helped or not. There was not a line, but I suspect I would have needed to wait if there was because the location has a very minimal staff. I was late turning the truck in and they called me to check in, and I actually appreciated that.

James K. 
Rating:
5.0

The Uhaul I was using may need a tune up. It took a while to excelerate to minimum speed limit.

Chatara M. 
Rating:
5.0

Customer did not leave a comment.

Nancy H. 
Rating:
5.0

Customer did not leave a comment.

PAMELA P. 
Rating:
3.0

Customer did not leave a comment.

Gina R. 
Rating:
4.0

The only issue was that there was broken glass inside the trailer.

Connie J. 
Rating:
2.0

No customer skills. Would not address our problems

Victor C. 
Rating:
5.0

Customer did not leave a comment.

Scott D. 
Rating:
5.0

Customer did not leave a comment.

Ryan F. 
Rating:
5.0

Nothing no hustle very friendly overall a great experience got my move done with no issues

Jose S. 
Rating:
5.0

I had ordered my u-boxes to be delivered. We waited five hours at the storage place and it never showed. My husband drove to a local u-haul and picked on up himself…. We also had to buy a new hitch which was an extra expense. My box did not show on time in NJ. Nobody bothered to let me know. When I called the help line (I use that term loosely), after waiting on hold for 30 minutes, the lady couldn't give me any information. She said that the trucks are subcontracted and that u-haul did not keep track of them. I was really shocked that in this day and age U-haul couldn't figure out a way to track trucks. The guy at my pick up location was great. I am hoping to get my $50 off per day for it being late but I doubt it. I will warn people about my experience.

Matthew K. 
Rating:
5.0

Fast and friendly

JOHN P. 
Rating:
1.0

Not helpful/rude - the staff was horrible. The offer to drive the U-haul to another drop-off location an hour away was ridiculous when we lived closer to a metropolitan area that NEEDS U-hauls with college moves - stupid.

Douglas B. 
Rating:
5.0

Customer did not leave a comment.

Zachary S. 
Rating:
5.0

This is only the second time I have ever used my hitch on the SUV. I have now learned the hard way about the hitch rattling. I wish U-Haul would have warned me about the noise and had solutions like silencer products I could have purchased before the 2 trips. Thank You Team U-Haul!

David H. 
Rating:
3.0

Make sure that the truck is in good condition. Tire pressure light was one, engine light was on, fuel gage didn't work. Crap truck

Andrew S. 
Rating:
5.0

Tell people about the mileage charge if you go over! I did not know it would cost quite a bit more if I went over a certain amount!

Linda Q. 
Rating:
4.0

Store could use more parking, had to park in the back, but not a huge issue.

JOHN C. 
Rating:
5.0

Customer did not leave a comment.

Richard O. 
Rating:
5.0

All was great. Equipment was ready and waiting. Staff was very helpful.

Eric N. 
Rating:
5.0

Customer did not leave a comment.

DEANNA B. 
Rating:
5.0

Customer did not leave a comment.

Alix C. 
Rating:
5.0

Customer did not leave a comment.

Aron C. 
Rating:
5.0

Customer did not leave a comment.

ANTHONY F. 
Rating:
5.0

fine; no suggestions

Melisa C. 
Rating:
5.0

Customer did not leave a comment.

Chad N. 
Rating:
4.0

I was a little late in returning the truck. Ten minutes after it was due back the manager called and told me that if I didn't have the truck back within the hour he would call the police and report the truck stolen. I argued with him about this--how could he say it was stolen if it was only going to be late. This bullying was totally unacceptable. I returned the truck within an hour of our phone call.

Konrad S. 
Rating:
3.0

I tried calling several times and never did get them to answer so I had to call a different location to rent one

Roger W. 
Rating:
5.0

I didn't understand that there would be a $30.00 service fee on top of the cost of gas to refill the gas tank. Also, when I called to say I would be late, there was nobody to answer the phone. Thankfully, I wasn't charged extra for being late.

Carolyn H. 
Rating:
5.0

Be able to call the specific location and not have to go through corporate and be on the phone 30 mins every time to ask simple questions specific to the location you're trying to reach

Kaitlin S. 
Rating:
5.0

Very easy and efficient drop off they were extremely organized and very nice and helpful at every level

melissa W. 
Rating:
5.0

Customer did not leave a comment.

Stephen N. 
Rating:
5.0

Customer did not leave a comment.

Becky M. 
Rating:
4.0

Customer did not leave a comment.

Robert H. 
Rating:
5.0

Customer did not leave a comment.

Steven S. 
Rating:
5.0

Customer did not leave a comment.

loren F. 
Rating:
5.0

Everyone I talked with was very nice great customer service thank you

James M. 
Rating:
5.0

Customer did not leave a comment.

Craig M. 
Rating:
5.0

These people go above and beyond getting your moving and storage needs met their awesome .So when they get busy and backed up just be patient everybody wants to move fast and say their slow no!!you have no patients ! Be compliant because everyone is going to get the service they want and leave ready to travel compliments of u haul.

Gracia S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Matthew R.  |  Overall Experience 
Rating:
4.0

The only bad thing about this location is they are always so busy you can't get anybody to help you. They don't answer the phones, and you stand in line for a very long time.

Cindy J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Laura A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Matthew R.  |  First Impressions 
Rating:
5.0

The staff is very helpful , it blew me away that when I came in couple of days the remembered my NAME! Great job to all. Greg

greg f.  |  First Impressions 
Rating:
3.0

Friendly was helped right away

Dan B.  |  First Impressions 
No reviews have been submitted for this location.

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