Update your trucks, at least power windows. Make the overhead truck door easier to pull down, a lot of us cannot reach it
KATHY SCustomer Reviews for U-Haul Moving & Storage of Waupaca
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The staff were friendly and helpful
Rebecca PNo complaints here. Staff friendly, answered any questions I had to start and got me on my way. They even had the truck pulled up close ready to go. Parking area is very large and easy to do a little practice (if needed) before pulling out.
Ann WI haven’t received my final invoice yet
Steve SMac was the most helpful manager I've ever worked with. Very professional, didn't try to sell me anything I didn't need and made sure I had everything I DID need. Great job, Mac!
JANE SWe had very good service. Person working was very helpful and accomodating.
Basil HMac did a great job!!!!
Timothy HThe online reservation process was very easy. The customer service rep at the pickup location was very helpful and we were on the road in a matter of minutes. The trailer was in very good shape and towed very well. The dropdown ramp made loading a breeze. Upon return, the customer service rep was very helpful. I recommend using U-Haul for your moving needs.
JAMES ZEverything was awesome! People working there are very professional and extremely knowledgeable! They are people friendly and have excellent communication skills! Recommend to anyone for their moving needs, household, cars or any other thing they may need!
CHarles SMac, his crew, the facility were ALL fantastic! Would definitely recommend!
Daniel S | Overall ExperienceVery flexible, friendly and effiecient service. Thank you!
Charles SEven though I marked yes to clean, there was a cigarette butt on the floor of the trailer. (Very obvious in the middle.)
Brian ZMac was great and it went very fast in check in and check out
Tamara GNot much to add other than every single person I dealt with was super helpful and very throughout the renting of this trailer.
John WEasy to use and professional staff. 5 star experience.
Tim DMax was very knowledgeable and helpful. AA+++
Mary C | First ImpressionsYesterday and today when I came in there was no one at the counter. Had to wait yesterday about 15 to 20 minutes for someone and about 5 tob10 minutes today for the return
Bonnie RWhen at the store to pick up the truck the staff member was busy. We had to wait a long time to get help picking up and dropping off. I'm wondering if there could be a "press for help" button that alerts the staff to someone in the building or at the desk. The staff was very polite and easy to work with it's just the wait to get help was a bit long.
Amber BFantastic
David QThe app sucks!!!! Has nothing to do with the location, keeps crashing and failing
Matthew PThe mirrors on the truck were loose. Had to be readjusted often.
John MEl joven de turno fue muy amable y tuvo paciencia a la hora de rentarnos no dudaremos en contactarlos again.
bryan rVery impressed with security and convenience of this storage facility
Dylan G | Online Move InFriendly staff
Julie LThe truck inspection part was not explained. I got the keys and a receipt. There was no guidance or expectations on pre inspection of the truck. I received a text message 20 minutes later after I got home with the truck. I have Verizon signal was not the issue. I open text for pre inspection. The link was not valid.
Clayton SService was excellent
Bruce BThis place is great! Clean, convenient hours, and a kind and helpful staff.
KAT D | Overall ExperienceEmployees were all extremely respectful and helpful during the entire process.
test t | Overall ExperienceStaff was very accommodating, well trained, friendly, and most of all Helpful. Great customers service, the free pad lock was a nice added touch. The units were Clean, Secure, and heated.
Tom B | Overall ExperienceGreat customer service
Sharon AConvenient
brenda mMake sure the vehicles are clean both cab and hauling area and maintained.
David HEverything was.great!!
david tExplain to customer on a car hauler fender folds over to make access to car easier than crawling through window.
bill lCustomer service exceeded my expectations. This will be my go to place for local and long distance moves.
Ed RVery polite and professional. I have rented from the Waupaca Wis location several times with positive results. Kurt Strutz
Kurt SStaff was polite and helpful!!
KEVIN BThe young man that worked there was super cool and knolageable.
mike bStaff was friendly amd very helpful!!!!
Andrea V | First ImpressionsMy only issue was there were a couple of occasions were I stopped to pay my bill and I couldn't find the store clerks. I waited for awhile, left and had to return at later dates.
Joshua s | Overall ExperienceThe experience was great staff did a great job and was knowledgeable when I picked up and dropped off.
Michael CMac did a great job and very quickly. I have rented from other locations before and had it take an hour. These guys made it quick and smooth. I was in and out in just minutes. Will use this location only from now on. Keep up the good work.
Brandon SMac (GM) was very friendly & helpful. No wait on vehicle… love they are open all weekend!
Laura SA brand new truck like that needs air ride instead of the springs in the back. They ride way too rough. It did have great power.
tim tVerify cargo area and passenger compartment has been cleaned of debris prior to sending back out. The specific vehicle that we rented was not in good overall condition. Extremely damaged over the entire vehicle, steering was unpredictable to a point, exhaust system had a noticeable leak, driver side seat cover kept coming off every time I got in, key dinger was always dinging with key removed…. Probably more, but I didn’t note everything. Unit #DC 2458 T
Raymond RMan that I rented from billed me for 25 hours which put me into a 2 day rental. Have no idea where the 25 hour come from as we only wanted a one day, 24 hour rental. He told me to insert my credit card to pay $160.00 and if I didn’t catch it would have paid about $100 too much, I am 82 yo and I think he though since I am an old geezer he could fool me - not a happy camper
joel pThe young man on site is not afraid of work, which is nice to see these days. He was very helpful. You should pay him more so he can buy a pair of gloves.
Tim MI brought my Jeep in for a hitch install. The task was scheduled to take 2 -1/2 hours. It took the entire day. I never received a phone call with updates - I had to visit the shop multiple times to find out what the status was. I attempted to use the new hitch the following day and found that the wiring doesn't work. I recommend increased training for the mechanic and a reminder to the folks at the counter to use the phone to keep customers up to date, especially when there are delays or problems.
Matthew SThe tires on the vehicle were bald and it was snowing.and the windshield wiper was broken making it hard to see.
Donald HNot original pickup location.
Chandler JEverything was to my expectations
Javier AVery nice storage facility!
Gary W | Overall ExperienceSuch an easy fast process to get what I needed and get going.
Kyle KIncrease communication
Vicki M | Overall ExperienceBest storage experience ever. You won't be disappointed
Ryan S | Overall ExperienceThe process was done very eficiently.
jeff jvery nice people, easy to work with. Great experience.
louanne nGreat customer service. Great location.
David QIt was the most disjointed and unnecessarily prolonged procedure that I have ever been through. I believe that it took 45 minutes to reserve a space for next week. Both of my valid credit cards were rejected 4 times, the computer program seemed to not work and was slow. Both persons there were friendly and helpful but it was a ridiculous and unnecessary time drain. Study Amazon’s computer system and try to copy it.
CATHRYN E | First ImpressionsHad great service
Steven KCheck tires before renting
Robert KVery friendly,and helpful.
Lisa S | Online Move InI haven't received my receipt yet via email; I paid for the service yesterday when I returned the key.
Kimberly ZWonderful Staff!!!! We were treated exceptionally well. Please pass along our thanks!!! Awesome facility also. Thank you very much. We will recommend to all of our friends. -Pearl and Paul Grabow
Paul G | First ImpressionsThe running lights weren’t working, even though the employee was standing behind the trailer checking everything before we left. We didn’t know until the next morning while driving in the dark. Also I was told that using a debit card they had to charge more and then I would get reimbursed. I still haven’t gotten reimbursed for the overage that was drawn. It has been 3 business days.
kathryn vThe facility is still getting thigs finalized as they just opened. The aisles are a little narrow but serviceable. Facility could use guide signs down the main access aisles showing the number of the units in each row, e.g., 1421-1468. Facility also needs a few larger carts, the only ones provided are quite small.
tom k | First Impressionssimple and a great choice for security
MATTHEW W | Overall ExperienceWe wanted to have our U-box delivered to our home, and it was sent to the location farther from our home and the wouldn't deliver because we were outside their delivery area is what we were told. This was in Gulfport MS. When my husband drove to get it, we were informed we were in the delivery area and it could have been dropped at our house. My husband is disabled and was not happy. That was the only issue we had. Waupaca Wi location where we shipped from was amazing.
Arlis HMac Johnson and the rest of the U-Haul staff were extremely helpful in their answers and explanations! That made my move seamless. The app and website are a good introduction, but don't explain all the details, like, the U-boxes only go on a specific trailer, which you get to use free of charge.
Paul SThere was no one visible in the evening when I went to return the trailer and everything was wide open. The person on duty appeared after I called and he heard the phone ringing at the desk.
jeff jEveryone was so much help and so friendly. I definitely would recommend them to anyone. The facility is clean and I felt safe when using it. Thank you for helping me make this a more stressful free move.
Arlis H | Overall ExperienceGreat people. Very helpful.
Shawn RThe 26 foot has a big sign that says “drones like a van.” Maybe a van with no wheels or suspension.. I’ve driven trucks, farm equipment, etc. this was the worst riding van ever. I’m still vibrating today. Thank God we didn’t have dishes or glassware, it wouldn’t have survived the 30 mile trip.
Jeff SDrop off super easy & efficient…. Another great employee helped me…
Britt MThe young man who helped me in Kenosha was impressive.
Kurt SEasiest storage rental I've ever had. Convenient, immediate access, very easy rental instructions, and less expensive than same size units other places. Easy to contact if i had questions. I did whole process online and it went 100% great. I could not be more happy.
Chris K | Online Move In