Customer Reviews for U-Haul Moving & Storage of Wausau

Rating:

2.0

We arranged to ship two U-boxes to a new residence on 5/24; however, I noticed an email on 5/25 that the boxes were scheduled to be delivered on 5/26. When I called for clarification, I was told that the driver had been in the hospital and unable to deliver (understandable) on 5/24. I then arranged for delivery on 5/26 between noon-2:00pm. On 5/26, 2:00pm came and went without delivery. When I called, the driver informed me that she was at least an hour away and that she had been given a different delivery time. The U-boxes were eventually delivered at about 4:00pm, after I had to give the driver the correct address via text. When we were completed with the boxes, I notified the driver via text that they could be removed on 5/27, which is when the driver said they would be back in that town. On 5/28 I received a text from the driver asking for the address again. Overall, we were originally pleased with the convenience and care of shipping the boxes; however, this particular occasion wasted approximately a day and a half waiting for the delivery, with added confusion and missed work. Though U-Haul properly deducted the delivery fee, for the amount of money we spent on the shipping charges, this should have gone much more smoothly.

Rating:

5.0

Westside market was amazing. The trailer wasn’t in but they quickly found another trailer nearby. That location provided outstanding service and very accommodating about the situation.

Rating:

5.0

I was really impressed that they updated the invoice after I dropped it off early without me even having to do anything. The guy who helped us and the girl that hooked up the trailer were a bit eccentric but I would gladly do business with them again. Thank you!

Rating:

5.0

Easy drop off

Rating:

5.0

Very nice people. Explained everything in detail. Highly recommend

Rating:

5.0

N/A

Rating:

5.0

Staff very friendly and helpful

Rating:

5.0

Everything went very well. John was especially helpful with the trailer hitch. He was very positive and knew exactly what to do to make it safe.

Rating:

5.0

Pickup experience was excellent.

Rating:

5.0

N/A

Rating:

5.0

Upon arriving had to wait 10 minutes for staff to return for help in checking me in. Kim was very helpful.

Rating:

2.0

This location would not answer phone after multiple tries over several days, always got a national calling center rep that couldn't answer the questions. Upon arrival, no employees were inside - they were ALL out back smoking. After going through the process of checking out the vehicle I was told to go find it based on the number "out back". The truck's cabin smelled of cigarette smoke and the truck struggled at idle and lower speeds.

Rating:

1.0

I rented a vehicle hauler to move a car from central WI to Seattle, WA. In my pre trip inspection, I asked the rental person if the trailer was ready for a trip to Seattle. Her response was "yes" absolutely. I noted the tires on the walk around and dismissed my fears. During the trip we encountered a catastrophic tire blow out and replaced both tire on the rear axle. The surge brakes were also non-existent as they provided no help when navigating the mountain ranges and long decent into Seattle. Overall, I am very disappointed in this rental.

Rating:

5.0

Well done & keep up the good work ok.

Rating:

4.0

Cleaning is good, but Smells like “cat” on lower floor - very potent. Storage of others or mold?

Rating:

4.0

Quick in and out for drop off.

Rating:

5.0

I had a poor driving experience with the vehicle we were provided. I could not adjust the seat far enough forward to comfortably reach the pedals. I had to sit "diagonally" on the seat in order to reach the pedals. The mirrors were of no use. The agent helped me to adjust the seat, but there wasn't anything else she could do. I will not be renting again unless I can safely operate the vehicle.

Rating:

5.0

Always a good experience, Kim and her crew do a great job.

Rating:

5.0

very helpful with the pick up process.

Rating:

5.0

The employee that checked us in and checked us out was phenomenal. She was very knowledgeable, helpful, and friendly. We will use this location for any future needs.

Rating:

5.0

The overall experience was fine, however they were experiencing company wide technical issues which made the whole process much more labor intensive. They honored previous discounts since my original reservation had to be cancel and restarted from the very beginning.

Rating:

5.0

Wash the windows!

Rating:

3.0

Equipment was clean and worked properly. Key for truck assigned could not be found, had to redo check in. Person checking in seemed like they didn’t want to be there and that attitude came through. Return process was simple and quick.

Rating:

5.0

Amazing customer service. Both Kim and Edward went above and beyond to make sure the motorcycle trailer could be hooked up. Thank you so much!

Rating:

5.0

Thank you for a quick and easy experience!

Rating:

5.0

Had GREAT customer service at this location, compared to other places that I’ve been to the staff. There was courteous and very knowledgeable about their craft. The young lady that assisted me was phenomenal. Thank you for your help U-Haul.

Rating:

5.0

Maybe an extra employee on hand. The process of renting equipment is not like ordering at McDonalds. At minimum you're spending 5 minutes. More like 15 min per customer. When 10 customers show up. That's an hour to get through them. The last couple. Long long wait for them. Expedite the process somehow would be the only suggestion I have. Thanks. John/Sam//Eddie were all very helpful.

Rating:

5.0

Everyone was great to work with and kept things moving!

Rating:

1.0

I was charged for gas when I had it to wjere it was when i picked it up

Rating:

5.0

The staff was amazing! Keep these ladies forever!

Rating:

5.0

Excellent employees. Friendly and helpful while getting you set up with what you need.

Rating:

5.0

First rate service

Rating:

5.0

All good. Picked up in the morning and out of there in less than 15 minutes. Equipment was great. Drop off super easy. Thanks

Rating:

5.0

Great service - Great management by Kimberly! Thanks for loaning me the power plug.

Rating:

5.0

Kimberly was a great help to get me going - thank you

Rating:

4.0

The store is not very well staffed so there’s a lot of waiting.

Rating:

5.0

Whole process was great! Returning the van was the easiest I've experienced.

Rating:

5.0

Nothing. Everything was great

Rating:

3.0

The price is good as well as the equipment. I had a bad experience with the person at the register. It took close to an hour to fulfill a reserved order. If it wasn't for me intervening and looking out for myself, I would have spent twice the cost and spent more time at the register.

Rating:

5.0

Kim does an outstanding job here at the Wausau U-Hail. She helped me guide the car off the trailer and loosened the rackets and chains for me. She guided me safely off the trailer. Thank you Kim.

Rating:

5.0

Our customer service rep, Kimberly S, was very helpful and did a fantastic job. We learned that a coworker did not come in that Friday morning on last second notice and she was the only one working a quite large store. She handled everything so well. Please recognize her in some way for a job well done.

Rating:

5.0

Not a thing !! GREAT service very quick. Did all the checks and on my way in 5 minutes. Will definitely be back 👍🏼

Rating:

5.0

Are you up people for very nice very helpful with my reservation I had no problem getting my truck

Rating:

3.0

The truck we were given was one that was on display on the lot and it felt very unsafe to drive because the steering felt very loose the brakes were very spongy I did not feel safe driving that vehicle

Rating:

3.0

Workers refused to assist.

Rating:

5.0

Prompt service . Very knowledgable

Rating:

5.0

Loved working with u-Haul of Wausau, but communicating with the online office is not easy. You should have a 1-800 number available to talk with someone, if needed. Not texting and emailing only.

Rating:

5.0

I'm satisfied!

Rating:

4.0

Maybe another associate to work the counter. When I return my rental there was quite a long line and I wan quite a while, but other than that it was a good experience

Rating:

5.0

Kimberly at the desk was amazing. She did a great job of getting me started and made sure all my questions were answered. Thanks you so much!

Rating:

5.0

Manager Kimberly Shaw was great to work with. No issues whatsoever!

Rating:

1.0

I had a very poor experience at this U-Haul location. The flatbed trailer I booked 3 days before was completely covered in snow and had not been cleared at all. This is a serious safety issue and should have been taken care of before I arrived. I should not have to clean rental flatbed myself. This caused delays and made the situation unsafe. I expect equipment to be ready and properly maintained, especially during winter. Because of this, I believe a partial refund or some form of compensation is reasonable. I hope management addresses this issue so other customers do not have the same experience.

Rating:

5.0

nice place. no issues.

Rating:

5.0

I really loved the staff working there that day. I’ll definitely rent there again

Rating:

4.0

Reduce time waiting for assistance at check-in.

Rating:

5.0

Kimberly was great. Friendly, approachable and answered all of our questions

Rating:

4.0

The only problem I had was being put in a 10by15 when I only needed a 10by10 and my refund didn’t go immediately back on my card other than that service was great

Rating:

5.0

The attendant in the UHaul store was very friendly and helpful.

Rating:

3.0

The second drive in access door to the facility was not opening and seems to be a common issue. If the issues persists I am considering leaving as this was the biggest reason for renting a unit at this location.

Rating:

5.0

Very easy to access my unit and always felt safe at this location. Kimberly is awesome. She answered all my questions and helped me get the perfect unit for my needs. I will definitely return to this location if I need another unit.

Rating:

5.0

I rented a climate controlled unit and had it for several months. I would highly recommend this U-Haul Storage facility. It was a good experience. Secure and the office was very friendly, as well as helpful.

Rating:

5.0

The ladies were amazing. Found a truck & 1st floor storage.

Rating:

5.0

The manager at the Schofield U-Haul was wonderful to work with!

Rating:

3.0

I gave you a rating of to be that I have to come to get a Dolly that wasn't with my truck thanks for eternity to happiness!?!🥺

Rating:

4.0

Little confused to first get into storage but all good.

Rating:

5.0

I was extremely emotional because the reason I was there was I had just found out my husband was cheating on me so I needed boxes and a storage unit to move my things into. I have 20 years worth of things to move and I was pretty distraught. That staff was kind and considerate and so helpful for me. It blew my mind.

Rating:

2.0

The process was easy however the facility itself was subpar. Right in the entrance was a nasty mattress with other belongings that smelled terrible. Hopefully the facility removes it soon.

Rating:

5.0

The general manager and other team members were helpful and explained things well about use of the equipment.

Rating:

3.0

The instructions are not clear on what "move in means". Also, coming in personally was the better option, than the website instructions.

Rating:

5.0

Kim rhe manager was very helpful As was Don and also John

Rating:

2.0

About a year ago, there was transitioning of what it appeared to be new management/staff. The service was much improved. Any issues were addressed in a timely manner. I don't recall the womans name who appeared to be in charge, but she was on top of things and was excellent. In the past 5 months there has been a deterioration in employee capability and willingness, capbility to assist with issues at hand. One minute, "the manager will call you within the next few days" (which never occured and I had to return to the office 4 times),. I was told that she is so busy and has so much on her plate. And then the next time, being able to assist me right then and there. (same employee). Charges for unit I was not using. Charging for 'breaking the lock of", which employee was not able to do. The charges for the cutting the lock off, was reimbursed back to me, but I am unsure of the charges for another unit. I also had made a request, only to have the employee flat out lie to me,. I have a large unit, have had it for almost 2+ years. I am planning on selling most items, downsizing and minimalistic living. I need to go through the boxes, bins and price, take pictures, label, etc. I asked if I could rent a unit close to my other one and as I go through my things, keep the 'to sell' items separate, start placing my things in the new unit. Otherwise I would have to pull everything out at one time and have things laying outside and then replacing them into my now rented unit. It would just take a day to accomplish this but is weather dependent. I was able to do this another time. The employee said, "there are no units available", which I know to be untrue. I was able to see which units were available and a unit 2 doors down had the zip lock saying the unit was ready for rental. i have been a customer for years, on and off. At this time, when I go through my things, I may just transfer my things to another facility. The boy/man who was not helpful at my very frequent visits, used to be a model employee. In addition, I left once when I stood and waited for 20 minutes and no employee came out to assist me. I heard the employees talking and they were well aware that I was there. Time for new management or?? Just so disappointed.

Rating:

5.0

I have been doing business with this facility for many years and I will continue to do so as the need arises.

Rating:

1.0

How would I know if the facility was clean or not? I have not been there yet. It took me almost 3 days to get the storage unit because the link they kept sending to my phone didn’t do nothing for me, but make me go round around. It’s been nothing but a hassle. and I’ve had to rerun the truck because it’s been so cold out. I can’t find nobody to help me move.

Rating:

5.0

Kimberly is an outstanding and professional manager.

Rating:

5.0

Very friendly staff

Rating:

5.0

Zachary at the Schofield Wisconsin location was very helpful with offering to show me the storage unit and asking if i needed further assistance. very precise and concise.

Rating:

4.0

They showed me the keypad inside the building to login for the day but they forgot to show me exactly where outside the building it was to log in for the day. And calling the helpline for U-Haul wasn't very useful because the person couldn't tell me where that other keypad was to log in for the day we had to search for it.

Rating:

5.0

Staff members have been very friendly and helpful!

Rating:

5.0

Had to move my storage because it was getting to be to high of cost to store things there and it really didn’t feel like climate control there and I had no light in my storage too

Rating:

5.0

Nice

Rating:

5.0

Good people and great owner

Rating:

2.0

I was 2 weeks late with my payment. Instead of contacting me, they contacted my brother in Canada, after I had paid, which led him to call me and ask if I were in financial trouble. Not cool!

Rating:

5.0

Yes I’d recommend them to my family and friends Thank u for keeping my things safe!!!:)

Rating:

2.0

Still haven't heard from anyone about my fractured foot shows how much they care

Rating:

5.0

Beyond helpful on the coldest day of the season! Thank you!

Rating:

5.0

Thank you very much for working with me you have no idea how much it means to me and my kids, all your associates are very patient and kind, not to mention the man who is in charge, I'm bad with names

Rating:

1.0

The delivery of our furnishings took nearly 12 hours due to the fact that this company had only 1 cover for the U Haul storage pod. The men worked hard but the lack of supplies was unacceptable

Rating:

5.0

Very pleased with the service.

Rating:

5.0

Again Thank you Uhaul!!!:)

Rating:

4.0

my u box was available at the times I requested

Rating:

1.0

My storage unit was "reserved" and I alresdy gave my card info. Then i show up and have it rented already from under me. So then I had to get two smaller units which will cost ME more money. Dirty

Rating:

1.0

Horrible customer service.