Customer Reviews for U-Haul Moving & Storage of Wausau

3,329 reviews

141 Grand Ave   Schofield, WI 54476

(715) 359-6100

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(715) 359-6100

141 Grand Ave
Schofield, WI 54476

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
Adaptive reuse location

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Randall P. 
Rating:
1.0

Initial staff upon pick up was watching South Park on her laptop on the counter (laptop was viewable to staff and customer) while dealing with customers and the show was talking about drugs and had obscene content. She also was forking down food while dealing with my paperwork. Very unprofessional and concerning.

Angelica K. 
Rating:
4.0

Lower your per mile surcharge. I get that every mile adds wear and tear to the vehicle, but 0.99 per mile makes renting a truck for anything except a very local move cost prohibitive, especially at the price of gasoline. Cross town? Your deals on the truck itself are great! New equipment in great shape, well worth the base price…..

Mike P. 
Rating:
5.0

Great, friendly service. The staff should be payed more.

Jaden B. 
Rating:
5.0

Friendly and efficient pickup, trailer hook up, and drop off at this location. Use them multiple times of year for trailer rental.

Mark H. 
Rating:
5.0

Had to move my storage because it was getting to be to high of cost to store things there and it really didn’t feel like climate control there and I had no light in my storage too

jessica w.  |  Overall Experience 
Rating:
5.0

Prices for mileage to rent a truck and storage too

jessica W. 
Rating:
5.0

Customer did not leave a comment.

Michael I. 
Rating:
3.0

After hours drop-off was a nightmare. Going to service page then having to go into email to get the code then couldn't get service page back to enter code. The email should include a link back to service page.

Tina B. 
Rating:
5.0

Customer did not leave a comment.

Brian L. 
Rating:
1.0

The pick up drivers tore up my yard. The holes are 4 inches deep in some places

JAMIE D. 
Rating:
1.0

Quit charging peoples debit cards. It's fraud

Jason D. 
Rating:
5.0

Customer did not leave a comment.

Duane M. 
Rating:
5.0

Customer did not leave a comment.

Craig Z. 
Rating:
4.0

Customer did not leave a comment.

Patrik P. 
Rating:
5.0

I appreciate U-Haul for the fact I can rent the perfect match to my needs when required. Pricing is reasonable and the equipment is well maintained.

Eric A. 
Rating:
5.0

Customer did not leave a comment.

Mark H. 
Rating:
3.0

Pickup could be a little quicker as I was under time limits. The lot could also be made easier to drive in/out a nd made more accessible.

Tyler V. 
Rating:
4.0

Customer did not leave a comment.

Debbie E. 
Rating:
4.0

Customer did not leave a comment.

Juli G. 
Rating:
4.0

Customer did not leave a comment.

manat V. 
Rating:
2.0

Your check-in system is very inadequate. It took over 40 minutes for us to get our trailer because your system is so slow. The lady who helped us was very helpful and wonderful to work with. Too bad your computer system does not live up to employee standards!

jennifer G. 
Rating:
5.0

Start with the gas tank full so we can return it full.

Amos W. 
Rating:
1.0

Customer service was terrible. Don't expect much from uhaul as far as customer service goes but maybe consider requiring more than a pulse from your employees.

Tyler S. 
Rating:
5.0

Customer did not leave a comment.

Jordan M. 
Rating:
5.0

Customer did not leave a comment.

Scott O. 
Rating:
5.0

Nothing, service was great

Michael K. 
Rating:
5.0

Customer did not leave a comment.

Lorie L. 
Rating:
3.0

Customer did not leave a comment.

JOSEPH G. 
Rating:
2.0

Customer did not leave a comment.

Daniel W. 
Rating:
5.0

Customer did not leave a comment.

Dawn S. 
Rating:
5.0

Customer did not leave a comment.

Maivang Y. 
Rating:
3.0

Online tracking of where the Ubox is located during shipping, so customer is aware of ETA better. (this would have to involve more technology of automated tracking)

Pauline W. 
Rating:
2.0

Check-out was pretty good. The lady behind the counter was checking people in and helping to hook up the trailers. Drop-off was not great. There were two people behind the counter. The heavily tattooed lady couldn't be bothered to do much of anything. It didn't appear that she was physically handicapped, but she didn't print out anything, help with disconnect, or even stand up during the process. Other people in line were obviously not impressed. This location is the worst I have dealt with.

Scott K. 
Rating:
3.0

Customer did not leave a comment.

GEORGE R. 
Rating:
4.0

Customer did not leave a comment.

Andrea D. 
Rating:
5.0

Customer did not leave a comment.

Andrea D. 
Rating:
1.0

Had to wait 15 minutes before someone would help me. People behind desk just ignored me!!! In addition, shouldn't use profanity when talking with a customer!! Finally, the truck I rented was parked along a building and pinned in by several vans along side. Had to back up vehicle using side mirrors and hope not to hit anything!!!! Will take my business somewhere else next time!!!

terry M. 
Rating:
5.0

I greatly appreciate the amazing service from this location! They are so easy to work with and make my moves that much less stressful. I have used their trucks multiple times and will keep coming back.

bethany P. 
Rating:
3.0

Customer did not leave a comment.

rick W. 
Rating:
4.0

Nothing really.

Don J. 
Rating:
5.0

Customer did not leave a comment.

Kimberly J. 
Rating:
5.0

Phone call are very hard to reach during my return. The operator said waiting time about 5 min. It take very long.

Touly M. 
Rating:
5.0

Customer did not leave a comment.

Tracy R. 
Rating:
4.0

Customer did not leave a comment.

Stacy P. 
Rating:
5.0

This was an excellent experience. Had to transport a motorcycle.. What's easier than a UHaul Motorcycle Trailer? There is nothing easier.

John D. 
Rating:
5.0

Customer did not leave a comment.

Nate S. 
Rating:
4.0

Customer did not leave a comment.

John S. 
Rating:
5.0

yes, everything went smoothly.

frances F. 
Rating:
3.0

It was very crowded with vehicles but ok!

Kimberly B. 
Rating:
3.0

When customers have questions we have no number to call. We call the number for your store and get sent to a call center. Would be nice to post the store number for the locals that have questions during their rentals. I was on a 1 hour wait for a “agent” just for a simple yes or no question. Could have been answered with the store number.

alec R. 
Rating:
5.0

Staff was friendly and it was a fast process!

Bob S. 
Rating:
5.0

The older gentleman with the grey beard and glasses displayed great customer service!!!!!

Sona M. 
Rating:
5.0

Friendly and easy trailer rental for an annual in town move project. Online reservation and pickup times make this a first check for availability.

Mark H. 
Rating:
3.0

Customer did not leave a comment.

Eduardo R.  |  Overall Experience 
Rating:
5.0

It seems ridiculous to me that if you forget to refill the truck, you get charged. But if you fill the truck completely, and you only needed 1/2, that you won't receive a credit. Kind of a rip off

Dean G. 
Rating:
4.0

Can u tell me how to pay the tolls I went thru off

Cassandra M. 
Rating:
5.0

Customer did not leave a comment.

Scot T. 
Rating:
5.0

Customer did not leave a comment.

Jordan B. 
Rating:
5.0

Customer did not leave a comment.

Scott S. 
Rating:
4.0

No obvious improvements, they do a great job. They know their stuff (I've used them for several years for a pickup rental, very pleasaed with their service.

Mort M. 
Rating:
5.0

Customer did not leave a comment.

Trevor T. 
Rating:
5.0

The online drop off directions were very easy and thorough!

Douglas C. 
Rating:
5.0

Customer did not leave a comment.

Joshua A. 
Rating:
5.0

Excellent service from the owner himself

Kurt B. 
Rating:
1.0

Customer did not leave a comment.

Hallie S. 
Rating:
5.0

My experience was very good. The agents were very professional and helpful. I would use them again.

Mary Beth T. 
Rating:
5.0

Very friendly and helpful

Michael P. 
Rating:
4.0

Customer did not leave a comment.

Michael C. 
Rating:
5.0

Customer did not leave a comment.

scott S. 
Rating:
5.0

Customer did not leave a comment.

Hunter F. 
Rating:
5.0

Customer did not leave a comment.

Andrew W. 
Rating:
5.0

Customer did not leave a comment.

James S. 
Rating:
5.0

Everything was great employees were friendly

April P. 
Rating:
5.0

Easy to get in and out. Friendly staff

Mo M. 
Rating:
3.0

I was glad that I was able to get in right away

Jason M. 
Rating:
3.0

Way too expensive, with everything costing more, people do not need the added stress of paying Uhaul's over inflated prices during a move.

Joseph N. 
Rating:
3.0

If I need to bring it back with the tank full then make sure the tank is full when I get it. Not almost full which for a big truck like that is a good number of gallons. It would be one thing if gas was $2 a gallon. Currently it is not.

Kameren M. 
Rating:
5.0

Customer did not leave a comment.

Patrick T. 
Rating:
3.0

Upon addressing my safety concerns, staffs only solution was to warn the next customer of a serious danger hazard instead of fixing the problem!

Delavon Z. 
Rating:
5.0

na

Gary K. 
Rating:
4.0

We had a really good experience and the employee helping us was a lot of fun. We did have to wait a while though since we were the 4th customer in line even though we were there exactly on time for our 8am reservation. Not sure if they overbooked for that time or if that's normal, but it set us farther behind for our day's start than anticipated. Otherwise, great customer service!

Steven S. 
Rating:
4.0

I would suggest an increase in staffing level . The person on duty worked hard to assist each customer, however the process could have improved with more assistance.

Eric A. 
Rating:
5.0

The management was extremely helpful and very friendly

James S. 
Rating:
5.0

It was great . Friendly and fast.

Craig V. 
Rating:
5.0

Customer did not leave a comment.

erik D. 
Rating:
5.0

Customer did not leave a comment.

Benjamin H. 
Rating:
2.0

I was with my 5 yr old daughter an the lady at the counter felt it ok to cuss about how tired she was and that she needed a break. The guy outside took almost 20 min to hook up the trailer and seemed like he wasn't sure how to do it. Not efficient. The last time I was here a different guy had me check out and hooked up in 10 minutes.

Andrew W. 
Rating:
5.0

Customer did not leave a comment.

Mark V. 
Rating:
5.0

Customer did not leave a comment.

Kim L. 
Rating:
5.0

Customer did not leave a comment.

Peter K. 
Rating:
4.0

Customer did not leave a comment.

Kent P. 
Rating:
5.0

Staff was very helpful and friendly. Location is very good centrally located in Wausau area.

Cindy Z. 
Rating:
5.0

The morning pickup guy was great and the evening drop off lady was great too!

MATTHEW H. 
Rating:
5.0

That people need too do a better job when signing people up for a u haul .Wausau stepped up the plate 100% for us, we will now be using you all the time. If I would have not called when I did , We would have gone to UW STOUT .WE would have had nothing there for us to move Kendra home yesterday .Thank you Wausau U HAUL. KNAPP FAMILY MASANZ FAMILY

Carol K. 
Rating:
5.0

Customer did not leave a comment.

Philip R. 
Rating:
5.0

Amanda is a goddam baller and she deserves a raise. Made my day 10x better

Issac C. 
Rating:
5.0

Customer did not leave a comment.

Brian H. 
Rating:
4.0

Customer did not leave a comment.

Greg G. 
Rating:
5.0

My experience was flawless.

Curtis A. 
Rating:
5.0

The service at the Wausau U-Haul is excellent very helpful and courteous to our needs I thank them very much Jim Smith

James S. 
Rating:
4.0

All went as promised - quality, cleanliness and appropriate billing. This is the second time I have rented here and I will rent here again.

Adele D. 
Rating:
4.0

Customer did not leave a comment.

JEFFREY H.  |  Overall Experience 
Rating:
5.0

Nice

Jason C.  |  First Impressions 
Rating:
5.0

Good people and great owner

Jody C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Charles B.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Barbra r.  |  Overall Experience 
Rating:
2.0

I was 2 weeks late with my payment. Instead of contacting me, they contacted my brother in Canada, after I had paid, which led him to call me and ask if I were in financial trouble. Not cool!

Catherine H.  |  Overall Experience 
Rating:
5.0

Yes I’d recommend them to my family and friends Thank u for keeping my things safe!!!:)

amy l.  |  Overall Experience 
Rating:
2.0

Still haven't heard from anyone about my fractured foot shows how much they care

Leslie B.  |  Overall Experience 
Rating:
5.0

Beyond helpful on the coldest day of the season! Thank you!

Michelle C.  |  First Impressions 
Rating:
5.0

Thank you very much for working with me you have no idea how much it means to me and my kids, all your associates are very patient and kind, not to mention the man who is in charge, I'm bad with names

Rebecca E.  |  First Impressions 
Rating:
1.0

The delivery of our furnishings took nearly 12 hours due to the fact that this company had only 1 cover for the U Haul storage pod. The men worked hard but the lack of supplies was unacceptable

Lynett H.  |  Overall Experience 
Rating:
5.0

Very pleased with the service.

Elizabeth R.  |  Overall Experience 
Rating:
5.0

Again Thank you Uhaul!!!:)

amy l.  |  Overall Experience 
Rating:
4.0

my u box was available at the times I requested

Barbra r.  |  Overall Experience 
Rating:
1.0

My storage unit was "reserved" and I alresdy gave my card info. Then i show up and have it rented already from under me. So then I had to get two smaller units which will cost ME more money. Dirty

collin r.  |  Reservation 
Rating:
1.0

Horrible customer service.

Zach B.  |  Overall Experience 
Rating:
4.0

Staff was very friendly.

Nathaniel W.  |  Overall Experience 
No reviews have been submitted for this location.

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