Customer Reviews for U-Haul Moving & Storage of Wausau

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Wausau

Overall rating:

Reviews without text are currently hidden. Show them shown. Hide them

Ron A.
Rating:

Customer did not leave a comment.

Craig O.
Rating:

Everyone there was very helpful

Christina R.
Rating:

Parking lot was quite crowded with many many uhaul rental vehicles and trailers.

Michael K.
Rating:

Very fast and courteious service. Nice people to work with

Leah S.
Rating:

Customer did not leave a comment.

James C.
Rating:

Nothing my experience was excellent

Keith L.
Rating:

Didn't open on time

David F.
Rating:

Employees should wear masks during the covid-19 pandemic.

Lawrence M.
Rating:

Drop off was very efficient.

Jim M.
Rating:

Customer did not leave a comment.

Steven Z.
Rating:

The process (system) in which the employee uses to make the reservation takes a very long time. Once the vehicle/trailer is reserved, pick up goes relatively quickly.

Mike B.
Rating:

The person in the lot was super sketchy

Kevin B.
Rating:

the customer service picking up the truck and bringing it back was top notch.

Bradley B.
Rating:

Customer did not leave a comment.

Rachel R.
Rating:

not only did it take over 30 mins to get the rental all squared away while in the store then it took another 10 mins to return it only to be told I still owed $121 dollars on top of what we paid and put down already. The internet reservation should match what the store has

Ron J.
Rating:

Customer did not leave a comment.

C. THOMAS W.
Rating:

Customer did not leave a comment.

Melita R.
Rating:

There was only one employee. He was swamped with customers. I think his name was Frank although I am not certain. He was thorough and remained friendly.

Kevin M.
Rating:

Customer did not leave a comment.

harrold P.
Rating:

Customer did not leave a comment.

Kevin S.
Rating:

Customer did not leave a comment.

Ann N.
Rating:

Was a great experience. Everything went great.

ANGELENA C.
Rating:

Customer did not leave a comment.

Andrew D.
Rating:

Customer did not leave a comment.

Kristian T.
Rating:

The woman that assisted our pickup on Wednesday evening November 25 was very helpful. Customer service was excellent. I am sorry to be unable to provide a name as I can't recall. Please commend her though. Excellent Service.

Daniel L.
Rating:

All good.

Peter M.
Rating:

great value. online registration was relatively easy to use. polite staff

Adam M.
Rating:

Customer did not leave a comment.

Blythe S.
Rating:

Neither employee was wearing a mask while working.

Kirby K.
Rating:

They could have had the trailer ready for us. They had to pump up the tires before we could leave.

Timothy W.
Rating:

Customer did not leave a comment.

Vanessa W.
Rating:

The truck was brand new! Service was impeccable as well. Prompt and accurate and when I needed the truck for an extra day there was no issue.

Christopher W.
Rating:

Customer did not leave a comment.

dawn C.
Rating:

Customer did not leave a comment.

THOMAS K.
Rating:

Customer did not leave a comment.

Robert O.
Rating:

Customer did not leave a comment.

Brittney L.
Rating:

Customer did not leave a comment.

Marc C.
Rating:

Customer did not leave a comment.

Kimberly W.
Rating:

Employee was the only one working in the store that day due to another worker not showing up. It was really busy, but he took care of all us. He provided awesome service! Very friendly and positive!!!

Jeff O.
Rating:

Customer did not leave a comment.

Joseph N.
Rating:

Customer did not leave a comment.

Kent M.
Rating:

The guy in the morning was abrupt pushing rude. The woman in the afternoon was very nice and helpful.

Sharon K.
Rating:

Customer did not leave a comment.

lisa L.
Rating:

I should have had them review the paperwork better, then I may have realized the truck was only rented for 24 hours, instead of the 48 hours I needed it for.

Brooke W.
Rating:

Customer did not leave a comment.

Brad S.
Rating:

Was good

CHRIS B.
Rating:

Customer did not leave a comment.

Eric G.
Rating:

Quick drop off. Both employees working at the time assisted me with the process of returning the trailer. Both gentlemen very friendly.

DeAnna D.
Rating:

Great customer service!!!

Gary M.
Rating:

I have used this u-haul location many times. Good service. Thank you

Cliff Y.
Rating:

Customer did not leave a comment.

Nancy W.
Rating:

I saw at least 3 customers NOT wearing a mask in the shop. That should have been required. The 10' truck was pretty easy to drive, although it was a pain to adjust the side mirrors manually from the outside. Thank you! Convenient location and great price!

Michael O.
Rating:

Customer did not leave a comment.

Mai Y.
Rating:

Customer did not leave a comment.

James C.
Rating:

Everything was great. Fast service. Uhaul computers were functioning.

Donald T.
Rating:

I made my reservations on-line for the truck rental and the three u-boxes . Yet when I arrived I was treated as if I had just made the reservations. I had to wait inline like everyone else. Besides that I had to drive 90 miles to where I was loading the U-boxes, 180 round trip and when I brought the first one back full to exchange for a empty only one young women( unfortunately I didn't get her name, but she told Terry we should get some kind of refund and he gave us a $30 for gas ) suggested I should have had the trailer for caring two u-boxes , nobody else there or online mentioned anything about a two box trailer. This would have saved me probably two days of wasted travel time, not to mentioned the cost of the extra charges for renting the truck longer.

Rosa G.
Rating:

Terry and the other staff are always very helpful and hardworking!!

Jeffrey S.
Rating:

Customer did not leave a comment.

Dana S.
Rating:

Customer did not leave a comment.

Sean K.
Rating:

Customer did not leave a comment.

Stewart M.
Rating:

Excellent staff

Dan L.
Rating:

Customer did not leave a comment.

everett L.
Rating:

Customer did not leave a comment.

Brennan H.
Rating:

Customer did not leave a comment.

Richard C.
Rating:

Customer did not leave a comment.

Stewart M.
Rating:

Customer did not leave a comment.

John D.
Rating:

Customer did not leave a comment.

Steven M.
Rating:

Customer did not leave a comment.

Dang V.
Rating:

Very friendly and helpful with mobile app

RICHARD O.
Rating:

Customer did not leave a comment.

don J.
Rating:

ONE WORD SUMS IT UP! AMANDA! AMANDA DID A GREAT JOB! SUPER LADY AND AN ASSET TO U-HAUL!!

William C.
Rating:

Amanda was excellent and right there to help when I pulled in

Kevin L.
Rating:

Customer did not leave a comment.

Faye H.
Rating:

Customer did not leave a comment.

TAMMI S.
Rating:

Customer did not leave a comment.

Steve K.
Rating:

Customer did not leave a comment.

Terry A.
Rating:

Customer did not leave a comment.

Tyler S.
Rating:

First time to this location, fritz was an excellent help and got us underway fast!

Barbra r. | Overall Experience |
Rating:

Customer did not leave a comment.

Karen B.
Rating:

Customer did not leave a comment.

Thomas T.
Rating:

Customer did not leave a comment.

kristin P.
Rating:

Customer did not leave a comment.

Wendy A.
Rating:

The drop off was very smooth. He got us in and out quickly.

THOMAS G.
Rating:

My one & only complaint would be ... "One Entrance & Exit" into a Large Property. Way too easy to Exit the Yard & off the Curb! This didn't happen to me. As I was paying very close attention !! But, I can see this as a Possible to maybe even Frequent Scenario !!!

Peter E.
Rating:

Everything worked out great. Helpful knowledgable staff. Equipment performed well.

Lawrence K.
Rating:

Fix the internet and phone. Could not get reservation on internet and phone just got repeating message NO PERSON EVER ANSWERED.

Amanda T.
Rating:

Customer did not leave a comment.

Steven C.
Rating:

Everything went well. Place was busy and staff could have been a little more thorough on explaining the equipment. But over-all a good experience.

John D.
Rating:

Customer did not leave a comment.

Charlotte H.
Rating:

Customer did not leave a comment.

Chuaty V.
Rating:

Customer did not leave a comment.

William H.
Rating:

Customer did not leave a comment.

Phillip H.
Rating:

The attendant was friendly and helpful. She did a great job.

Kevin R.
Rating:

Customer did not leave a comment.

Matt K.
Rating:

The personnel were very accommodating.

Caleb H.
Rating:

Customer did not leave a comment.

Don M.
Rating:

Customer did not leave a comment.

Julie F.
Rating:

Customer did not leave a comment.

Terry A.
Rating:

Customer did not leave a comment.

Philip M.
Rating:

Customer did not leave a comment.

Larry C.
Rating:

Customer did not leave a comment.

Catherine H. | Overall Experience |
Rating:

I was 2 weeks late with my payment. Instead of contacting me, they contacted my brother in Canada, after I had paid, which led him to call me and ask if I were in financial trouble. Not cool!

amy l. | Overall Experience |
Rating:

Yes I’d recommend them to my family and friends Thank u for keeping my things safe!!!:)

Leslie B. | Overall Experience |
Rating:

Still haven't heard from anyone about my fractured foot shows how much they care

Michelle C. | First Impressions |
Rating:

Beyond helpful on the coldest day of the season! Thank you!

Rebecca E. | First Impressions |
Rating:

Thank you very much for working with me you have no idea how much it means to me and my kids, all your associates are very patient and kind, not to mention the man who is in charge, I'm bad with names

Lynett H. | Overall Experience |
Rating:

The delivery of our furnishings took nearly 12 hours due to the fact that this company had only 1 cover for the U Haul storage pod. The men worked hard but the lack of supplies was unacceptable

Elizabeth R. | Overall Experience |
Rating:

Very pleased with the service.

amy l. | Overall Experience |
Rating:

Again Thank you Uhaul!!!:)

Barbra r. | Overall Experience |
Rating:

my u box was available at the times I requested

collin r. | Reservation |
Rating:

My storage unit was "reserved" and I alresdy gave my card info. Then i show up and have it rented already from under me. So then I had to get two smaller units which will cost ME more money. Dirty

Zach B. | Overall Experience |
Rating:

Horrible customer service.

Nathaniel W. | Overall Experience |
Rating:

Staff was very friendly.

No reviews have been submitted for this location.

Back
To Top