Paula S. on 9/24/2016
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Very helpful getting best rate for us.
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JEFF H. on 9/23/2016
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I rent from this location anytime I need a trailer or truck. Everyone is helpful and knowledgeable. Excellent experience.
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beth m. on 9/22/2016
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I feel as though I was overcharged based on fees I was aware of and discussed with employee when renting.
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jeff m. on 9/20/2016
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Uhaul should rent, for a nominal fee the flat connector used for the lights. My vehicle, like most, have the round plug in sucker. I had to make a special trip home to get the adapter so the lights could be connected. At the least, the customer should be told what to expect.
Otherwise I was very satisfied
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Nick H. on 9/19/2016
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I don't see any improvements needed. All staff has always been great and the equipment well maintained and very clean. Great job overall!
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eric c. on 9/18/2016
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You could have your manager stand behind the arrangements made when the reservation was made. The last two times I reserved a truck, I was forced to take another size. This time the specifics were: I wanted a 15 foot truck. The person taking the reservation stated that the only one they had was a one-way rental, but she could reserve it for a short local move. When I arrived to pick up the truck, I was told by a different agent that the manager said it couldn't be used for local moves unless paying one-way rates which were about triple. I, of course, didn't choose that option and was forced to take a 10 ft truck without a ramp (Something a 65 yr old man values.). It cost me extra time, convenience, and possibly money.
I don't care if the agent making the reservation made a mistake. The terms should have been honored, especially since the other truck just sat there. I can understand vehicle breakdowns or trucks not there if someone doesn't return it on time, but not solely so you can charge more.
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James R. on 9/13/2016
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My only complaint is the 55MPH tags on the fenders. I travelled on 70 MPH Highways and found that many times I almost got rear ended for driving too slow at night. The trailer was not capable of doing over 62 MPH without going into a wiggle. We tried repositioning the load to get the proper tongue weight several times with no luck at getting rid of the trailer wiggle. We felt that the issue was the springs or shackles were loose or made this way intentionally to keep the driving speed down to a minimum. I would have felt much safe travelling at the proper posted speeds if possible.
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Daren S. on 9/13/2016
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You have overbilled me and the people working at the store were very unprofessional.
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James B. on 9/10/2016
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nothing really, i think everything went well. the staff was courteous, helpful and prompt in asking questions.
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kay l. on 9/6/2016
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nothing
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Ron H. on 9/6/2016
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We've always had great assistance and it's quick and easy to pick up and drop off.
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earl e. on 9/4/2016
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Rental went smooth. Parking lot needs attention and the weeds are an eyesore. Uhaul has spent hundreds of thousands of dollars,but nobody can landscape?
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harold f. on 9/4/2016
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You have to have a better training program for customer service. Also every location I have been in has a different procedure for returning equipment. Why?
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Steven B. on 9/1/2016
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This location was closed at time of drop off. So I cannot rate this location.
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gregory l. on 8/30/2016
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Good service
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brad k. on 8/30/2016
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the driveway needs some work.
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Philip B. on 8/29/2016
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Excellent service
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Brent S. on 8/24/2016
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If I don't ask for a dolly and blankets they should not be in the truck taking up space that I could be using. Now I feel that I have paid for space for uhaul to store there things not mine.
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Nicole G. on 8/23/2016
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Everyone was was helpful & friendly. Very much appreciated.
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kristina p. on 8/23/2016
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The female who checked us in didn't seem to have the desire to be there. She wasn't passionate at all for what she does for U-Haul. Actually made a comment if her boss wasn't right there she would skip the check in process when dropping off. Glad she didn't, with customer names attached to the truck, I didn't want to catch the responsibility if something happened in the lot. Quite shocked with her performance. Sorry, wouldn't trust her.
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Chad S. on 8/21/2016
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Isaiah did an awesome job helping me get the 4x8 trailer hooked up and ready to go. I had a blown fuse in my truck which caused the trailer lights not to work. Isaiah help figure out the issue and get the fuse replaced. Great job!!!
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Philip B. on 8/20/2016
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Great service
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John J. on 8/18/2016
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There is only one name for trailer rentals - U-Haul. I was very impressed with the service I received at the U-Haul Wausau site. Thank you.
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Mary S. on 8/17/2016
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I called and reserved the trailer early and the person was wonderful. She was very helpful and let me know they could check my lights to make sure they work. Then when picking up the girl there was great as well. She hooked it up and checked it all over. Great experience and will do again!!!!!
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chris g. on 8/16/2016
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Everything was set up before I got there and it was a very smooth transaction. Thank you!!!!!!
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