Customer Reviews for U-Haul Moving & Storage of Wausau

Rating:

4.0

We had a really good experience and the employee helping us was a lot of fun. We did have to wait a while though since we were the 4th customer in line even though we were there exactly on time for our 8am reservation. Not sure if they overbooked for that time or if that's normal, but it set us farther behind for our day's start than anticipated. Otherwise, great customer service!

Rating:

4.0

I would suggest an increase in staffing level . The person on duty worked hard to assist each customer, however the process could have improved with more assistance.

Rating:

5.0

The management was extremely helpful and very friendly

Rating:

5.0

It was great . Friendly and fast.

Rating:

2.0

I was with my 5 yr old daughter an the lady at the counter felt it ok to cuss about how tired she was and that she needed a break. The guy outside took almost 20 min to hook up the trailer and seemed like he wasn't sure how to do it. Not efficient. The last time I was here a different guy had me check out and hooked up in 10 minutes.

Rating:

5.0

Staff was very helpful and friendly. Location is very good centrally located in Wausau area.

Rating:

5.0

The morning pickup guy was great and the evening drop off lady was great too!

Rating:

5.0

That people need too do a better job when signing people up for a u haul .Wausau stepped up the plate 100% for us, we will now be using you all the time. If I would have not called when I did , We would have gone to UW STOUT .WE would have had nothing there for us to move Kendra home yesterday .Thank you Wausau U HAUL. KNAPP FAMILY MASANZ FAMILY

Rating:

5.0

Amanda is a goddam baller and she deserves a raise. Made my day 10x better

Rating:

5.0

My experience was flawless.

Rating:

5.0

The service at the Wausau U-Haul is excellent very helpful and courteous to our needs I thank them very much Jim Smith

Rating:

4.0

All went as promised - quality, cleanliness and appropriate billing. This is the second time I have rented here and I will rent here again.

Rating:

3.0

The original trailer had problems with the lights. I got a smaller trailer that did not really suit my needs but it was all that was available. I took it and had to make more trips to complete my task. There was no discount for my time or trouble.

Rating:

5.0

Everyone was very helpful

Rating:

3.0

Tried to return at 445 pm on sunday--closed. If I had known that I could drop off without the staff, I would not have paid for an extra day.

Rating:

5.0

Staff was on hand on a Sunday afternoon to assist with check-in, even though they were closed. Helpfulness was above and beyond!

Rating:

4.0

Being able to checkout when I brought the truck back without even going in the building was great...and getting a refund for being under the estimated miles was appreciated.

Rating:

3.0

Not every employee was equally sufficient in customer service and some need some more training, such as what to do in the scenario of lost keys.

Rating:

5.0

This kid with the glasses and scarf that checks you in and out is the best one I've ever had for that. He's fast, efficient, he doesn't screw around and he gets you out of there in a timely manner. I'm always happy when I see him come out cause I know things are going to get done right and done quick.

Rating:

2.0

Even though the employees were very nice and friendly I did book everything online including adding on a $5 mattress bag which I did not receive upon pick up or drop off but they were nice enough to contact me the next morning and I THINK refunded me for it

Rating:

3.0

Renting the truck was quite pricey, but they always have one available!!! Maybe if you had a breakdown of the charges of why it costs so much would be helpful. I had to compare pictures or take pictures of the truck before I started it. It was parked very close to another truck which made it difficult to take pictures. The credit card machine was not working properly either. Otherwise, I was VERY pleased being able to get a vehicle at the last moment!!! U-Haul has always been there for me when I needed it!!! Thank you!!!!

Rating:

5.0

Not much I've rented here many times and have always been satisfied with the equipment and personal.

Rating:

5.0

Dustin the gentleman that helped me when I first came to get my trailer was amazing. Did his job without hesitation and was very customer oriented. The boy deserves a raise.

Rating:

5.0

This U-Haul and the staff are great but I give zero stars to the automated pickup system. I thought it would be faster than going inside, boy was I wrong. I sat in a freezing truck for 15 minutes staring at my phone with no indication of how long it would be, attempting to contact your support line via the instant message resulted in nothing, not even a confirmation that anyone had received the message. Luckily the store was open and I was able to go inside where the staff helped me, or I might still be sitting there waiting. Also, I think that I should get 24 hours from the time I finally leave your parking lot, not from the time of my appointment. It was 5:45 before I left because of your broken automated pick up system, I should have been able to return the truck at 5:45 the next day not 23.25 hours later. U-Haul Moving & Storage of Wausau- 5 Stars // Corporate U-Haul Automated System Zero Stars.

Rating:

4.0

The access to (entrance / exit) is marginal; otherwise, service is great. Thx.

Rating:

3.0

At least get the customers name right on the contract. Spent almost 2 hours trying to return a trailer because the guy behind the counter not only got my name wrong but also got my email address wrong. So when I logged into U-Haul. Com I had no contract. Wouldn't let me look up using my contract number, nothing. Definitely would not let me upload the return to site photos. Was not happy after spending all day on the road just to run into a huge road block like this. Even with my Driver's license to verify my name. What a pain.

Rating:

5.0

It's a really great location for a Truck and a Trailer Rental Business, they also have a retail side in their office to purchase last minute items for there now Adventure .

Rating:

1.0

Closed at 3pm on Saturday have no idea what I was charged feel ignored

Rating:

4.0

The parking lot has only one entrance and exit. Very frustrating getting around vehicle when they are busy.

Rating:

5.0

did the check out on line, Gentleman made sure everything was working for me. Was very nice , place was set up well. was very happy with the experience

Rating:

1.0

The manager wouldn't even believe me that the gas tank was not full when we got it and I had it filled to the top when we brought it back. He wouldn't even talk about the situation!

Rating:

5.0

Mobile app not working both pickup/return. Had to go inside. This time the emails was not timely.

Rating:

5.0

They got us right in and out couldn't ask for better

Rating:

4.0

We were not in any accident of any kind. Keith

Rating:

5.0

I have never used U-haul before. It was so easy to pick up and return, my rental was priced fairly my overall experience met my every expectation. You can stuff a lot of stuff in a 5'x8' enclosed trailer.

Rating:

3.0

Customer service worker was crabby. Not friendly but did her job. Gave me an assigned number for the trailer. Number did not match trailer. After hooking up my trailer, she said she'd change it in the computer.

Rating:

3.0

Get rid of the need to open a text and dispute bumps and scratches on the trucks. The pictures to compare to are blurry and tiny and we had the uhaul representative come out and explain it all to us since it was not clear from the text. This is also pointless because not everyone has smart phones. Not sure why you can't just do this at the store with an employee?

Rating:

2.0

The gal working made me move the trailer to a storage spot vs her doing it as I've always experienced. She said I was checked in and good to go but I haven't gotten any email.

Rating:

5.0

Super friendly.

Rating:

4.0

while the front, back, and sides of the Uhaul were perfectly fine, one of the top panels of the cargo area was bowed upward and would constantly flex from a convex to concave position while driving. I doubt the problem is something the staff at the Uhaul would look for and they were actually extremely proficient, friendly, and helpful. However, I wanted to make Uhaul aware of the issue.

Rating:

5.0

The customer service rep that helped me was great. Thorough, fast and accurate.

Rating:

5.0

The entrance and exit should be better organized. It is hard to get onto the busy street. There is a stoplight on the other side of lot. If a driveway would be made to enter and exit on the back side, would greatly increase the ease in getting in the facilty.

Rating:

5.0

Parking lot was very icy.

Rating:

5.0

Nothing. A wonderful experience.

Rating:

4.0

This location is great! The employees are very nice and friendly. The only thing I wish is that their parking lot was much bigger. It is a very busy location and they deserve more room.

Rating:

5.0

Nice

Rating:

5.0

Good people and great owner

Rating:

2.0

I was 2 weeks late with my payment. Instead of contacting me, they contacted my brother in Canada, after I had paid, which led him to call me and ask if I were in financial trouble. Not cool!

Rating:

5.0

Yes I’d recommend them to my family and friends Thank u for keeping my things safe!!!:)

Rating:

2.0

Still haven't heard from anyone about my fractured foot shows how much they care

Rating:

5.0

Beyond helpful on the coldest day of the season! Thank you!

Rating:

5.0

Thank you very much for working with me you have no idea how much it means to me and my kids, all your associates are very patient and kind, not to mention the man who is in charge, I'm bad with names

Rating:

1.0

The delivery of our furnishings took nearly 12 hours due to the fact that this company had only 1 cover for the U Haul storage pod. The men worked hard but the lack of supplies was unacceptable

Rating:

5.0

Very pleased with the service.

Rating:

5.0

Again Thank you Uhaul!!!:)

Rating:

4.0

my u box was available at the times I requested

Rating:

1.0

My storage unit was "reserved" and I alresdy gave my card info. Then i show up and have it rented already from under me. So then I had to get two smaller units which will cost ME more money. Dirty

Rating:

1.0

Horrible customer service.