Customer Reviews for U-Haul Moving & Storage of Waxahachie

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Waxahachie

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debrah s. on

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Excellent customer service

Ja'Shayia P. on

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Customer did not leave a comment.

Robert B. on

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you should start a program for unused time if only use a few hours to be able to use unused hours another day if needed for half price if need for no more time than time left over the first time!

Stacey A. on

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Had 0730 am scheduled pick up. No one at desk. Asked person working for help. Response was, "I'm just housekeeping" I asked if she could call them. Nope. WOW! So this took until 830 to get the truck. Went to drop off...again no one. Ridiculous.

Robyn D. on

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Everyone I encountered was helpful and courteous. Please suggest that customers be reminded about which products are expected to be returned; that they are rented, not purchased. I left some furniture pads/blankets behind, thinking I had purchased them, and therefore they were mine to do with as I pleased. I had to drive back to get them which was an unexpected burden. The staff apologized and no real harm was done.

David B. on

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Aimee C. on

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Rick H. on

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Everything was great very nice place.

john H. on

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Michael L. on

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Joshua P. on

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So helpful...

Nuhri S. on

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DONALD H. on

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Excellent help!!!

Dennis M. on

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Lisa A. on

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Move this facility to a place with room! There is no where to park, no where to turn, no where to pick up trucks or trailers without almost damaging person or property! The guys are great! Your location in Waxahachie sucks!

Ebony G. on

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I have nothing bad to say. The customer service was excellent and very helpful. Great job !

Andrew C. on

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Chrystal M. on

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Darryl worked with me and all of my issues. Angel very sweet! Customer service was well displayed here with the staff! Thank you for giving me the opportunity 2 take care of my business.

Van h. on

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Excellent

David C. on

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Johathan P. on

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We did have problems closing the back panel and called the office and they told us that was our problem. Not good customer service!! The door was stuck after we opened it.

David C. on

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Tim B. on

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did not have the truck available I had requestedwhn I made the resetvation.

Irene C. on

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The representative was very professional, very polite, very caring for all our needs. She explained our contract to us clearly.

LEONARD B. on

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Rose w. on

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Charles B. on

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manuela t. on

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KELLI F. on

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When we picked up the truck we were told to find the closest U- haul place to drop it off. So we found this one right around the corner. When my husband went in to turn the truck in the employee told him he could not drop it off there and that the company would change us triple the price we paid. He said he didn't have the room to keep it even with a costumer standing there wanting to rent it. So I called the 800 number and waited for over 13 minutes and was told to just leave it there it was all set. The employee was not someone I would have working for me he did not try to help us or the lady ahead of us he also didn't talk well of the company.

Jaime B. on

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Fantastic customer service. They got us checked in and out the door quickly, despite computer system issues and pouring rain.

Shakirat A. on

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The truck was old and did not have a smooth drive. I believe that caused the high gasoline consumption.

Ernest G. on

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great service on Memorial Day

shanae c. on

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Giovanni was great helping us find the correct uhaul we needed

Tommie H. on

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JORDAN K. on

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Great customer care and super friendly. Managed to rent onsite without any issues, and they were very quick with the whole process. Hopefully we won’t be moving anytime soon, but if we do, we’ll certainly come back here.

Scott P. on

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Was not explained the $.59 per mile charge, was simply told about the $19.99 in town charge. I drove 19 miles and put 2.5 gallons in the van to insure I would not have a fuel surcharge. The associate said that it must have been recorded wrong before I left but said that it was my fault. Associate took care of the surcharge but still argued with me and made this experience unpleasant.

Diana F. on

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This location did everything they could to help me they told me I had not been told the truth at the pick up location but unfortunately if I know anyone who is needing moving equipment I will do everything to make sure they don't use you all

Luis P. on

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barbara p. on

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staff was great will come back again.

stacey j. on

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Porscha A. on

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Check the trucks for bugs

Kayla A. on

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The best customer service I could ask for!!

Forrest R. on

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Very satisfied with experience!

Randy H. on

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The staff went above and beyond. Great place to do business with.

Bradford d. on

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Jesus T. on

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Cecelia B. on

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samantha r. on

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George S. on

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Movers used were not up to U-haul standards and did damage to walls and broke several floor tiles by dropping what they were carrying down on the floor. 7" gouge in our nice refrigerator front and center. Damaged several other pieces of furniture, in way to much of a hurry with no regards to property.

Peter C. on

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Their stock of boxes was aver run buy our needs. We did buy a lot of boxes.

JAMES M. on

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Garry S. on

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Chris G. on

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Lucas W. on

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william l. on

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Made moving grandson better than I thought it would be. Thank you!

Terri R. on

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Very positive attitudes from customers.

Helen R. on

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wasn't notified of mileage overage. After calling back to rent smaller storage unit inquiried about my truck drop off.

Shelley M. on

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Even tho this location was given to guy at forever young for drop off, it was not set up. I even had to Google it for him & give him address cause he acted like he couldn't choose a location from his side. Although in the past they have for me wo a probem. Upon arrival for drop off they were not expecting me at all. They were full & I was told there was no room. My option was to back track to a town I had just passed thru 15 miles back. Somehow these 2 associates found a way to complete drop off for me. They were very nice & courteous. They had a good attitude the whole time. I'm hesitant to use uhaul after this overall experience tho.

kevin m. on

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John D. on

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I was NOT happy and AGGRAVATED to have to go an EXTRA 16 miles to get a trailer, then ANOTHER 16 miles to bring it back to the Waxahachie, TX store when a new dealer just opened ONE mile from my residence. With that much advanced notice WHO decides WHAT trailers each dealer gets and WHY? The people operating both locations were VERY courteous and a pleasure to deal with, what I want to know is with a reservation a WEEK in advance of when it was needed, SOMEONE COULD NOT GET IT CLOSER TO THE PARTY RENTING THE EQUIPMENT? Does this also mean the local business I was trying to support lose out on their percentage of the transaction because I had to go to another location THAT WAS OUT OF MY WAY AND COST ME EXTRA GAS!

stewart d. on

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Mike M. on

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Eva S. on

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The man working this morning was so helpful, knowledgeable, and such a great guy to work with!! We rate him and this place A++++

SCOTT W. on

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the most badass

Anthony G. on

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Awesome customer service. I reserved a trailer 30 minutes upon arrival. Your staff was very awesome getting me on the road quickly. They took the time explaining the hook ups and safety chains. This store should be the example of high customer satisfaction with their very awesome service. They took time to listen to what I needed and their recommendations were spot on.

GEROME T. on

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James M. on

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nice people

Robert S. on

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Very good did everything I needed and very helpful

Deborah G. on

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Giovanni was very professional and helpful, excellent customer service.

Rebecca M. on

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Darrell, Cara, Giovanni and Angel took great care of our belongings while in storage. Thank you everyone for keeping our belongings safe and bug free.

DAVID J. on

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Convenient

Laurinda G. on

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No comments

Norma M. on

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The entire staff was wonderful and the manager early helped me out when I had no where else to store my life.

Suzanne W. on

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The staff was friendly and helpful.

Arthur M. on

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Everyone was always friendly and helpful. Service was prompt and thorough

Bob T. on

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Staff is very professional and friendly. Great group of folks.

Ollie W. on

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Super nice,very accommodating. Helped me get every thing I needed. Cant wait to pick up the truck and get moved. Thanks uhaul

Connor M. on

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I was pleased with my stay at uHaul except for one thing. Charging people additional money to access storage after office hours is ridiculous. It in no way costs you more so why does it cost me more.

PHILIP E. on

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I never had any problems with the service or the staff.

kathy v. on

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My experience with U-Haul was exceptional as usual

Stephen L. on

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Thank you everyone that helped us in our season of need. We will always remember u-haul for its kindness that was showed towards us

elisa h. on

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My experience at U-haul Moving & Storage of Waxahachie was the Best ever, Giovanni was the Most Respectful, Understanding, Professional Employee I have dealt with. He made the whole process Perfect.

Fredrick P. on

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Very helpful service. All my questions were answered.

kathy v. on

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My movers never showed. I have not been able to get a response to my request for a refund yet.

MARK G. on

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It was a fantastic storage place, the staff was extremely friendly, I will use them again if I ever need storage, without a doubt.

MARK G. on

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Very friendly service and a delight to work with.

steven t. on

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Everything and everybody that I encountered were professional and did a great job. i would definetly recommend U-Haul to family and friends.

Mercedes F. on

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I was told I could sign a waiver to turn over the items in my unit that I no longer wanted When I got there to do so they told me no & did not give me a reason why. But discussed among each other afte

milton m. on

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I had nothing short of Excellent customer service, safe,clean and secure property! It was Awesome doing business with my Fantastic Friends! Love Y'all!

DONNA C. on

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The trailer that I picked up had lost a wheel by the time I got to the place that I was going to load it. It looked like the bearings had been going out for a long time. Another trailer was brought