Customer Reviews for U-Haul Moving & Storage of Waxahachie

2,442 reviews

1103 W Hwy 287 Bypass   Waxahachie, TX 75165
(Old Catfish King/Green's Funeral Home)

(972) 937-1099

Hours

  • Mon–Thur
    7 am–7 pm
  • Friday
    7 am–8 pm
  • Saturday
    7 am–7 pm
  • Sunday
    9 am–5 pm
Special Operating Hours
  • 12/24/2022: 7:00 am - 4:00 pm
  • 12/25/2022: Closed

Services at this Location:

Contact Us

(972) 937-1099

1103 W Hwy 287 Bypass
Waxahachie, TX 75165
(Old Catfish King/Green's Funeral Home)

Services at this Location:

Hours

  • Mon–Thur
    7 am–7 pm
  • Friday
    7 am–8 pm
  • Saturday
    7 am–7 pm
  • Sunday
    9 am–5 pm
Special Operating Hours
  • 12/24/2022: 7:00 am - 4:00 pm
  • 12/25/2022: Closed
  • Free towing inspection

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

PHIL G. 
Rating:
1.0

I didn't know that I had scrapped the top of the truck while parking under my disabled grandmother parking shed to help her into her new place. So they took all the money she had left to her name. $400!! She is disabled and on SSI meaning she gets paid once a month. Now we are trying to figure out how to repay her. This place was always our go to never had caused any issues now we will no longer be returning. I have to move myself next week and will not be using this company.

Brent G. 
Rating:
5.0

Very efficient

Teresa J. 
Rating:
3.0

Too high of rent

Rob N.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

davina s.  |  First Impressions 
Rating:
2.0

Rep put in wrong return city after I corrected him twice. Ended up charging me $75 over because he never corrected the city. He also offer no help hooking up the trailer. Every other uhual offers assistance hooking up.

jason F. 
Rating:
5.0

Customer did not leave a comment.

MILTON C. 
Rating:
5.0

Tks

Lucio G. 
Rating:
5.0

Managers were very friendly, helpful, and accommodating after I no longer had my original pickup location changed 30 minutes prior to getting my 20 ft truck.

Thomas R. 
Rating:
5.0

Omg my experience there was amazing, they had amazing customers service that has for exceeded my Expectations. Super friendly and had a great sense humor. I asked of they had any patience for sell there, cause I was having a bad day, and they said yes its on sale and to come on down...lol great Crew

Brenda M. 
Rating:
3.0

Office staff was late. I had a reservation for 7:30am. They arrived close to 8:30am and then was unable to locate the keys to the unit I reserved. Maintenance man on site was polite and courteous and kept me informed on when someone would arrive.

BRIAN S. 
Rating:
4.0

I got one text about changing my location to an hour away. I somehow missed it. It would be beneficial to have the computer send out more than one reminder if there is no response from the customer. It was highly inconvenient. I am at fault for missing it but it is poor contact service.

Todd K. 
Rating:
2.0

Employee pressured me to return U-Haul before I was ready then called me when I couldn't turn it in right away and was very rude.

Elizabeth S. 
Rating:
5.0

The staff was professional. It was a busy Saturday. I was in and out within 30 minutes.

Warren K. 
Rating:
5.0

Customer did not leave a comment.

Edward B. 
Rating:
5.0

Customer did not leave a comment.

Luz H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kelli J.  |  Overall Experience 
Rating:
5.0

N/A employees were great

Ashley S. 
Rating:
5.0

Great customer service!

samme W. 
Rating:
5.0

Customer did not leave a comment.

Claristia B. 
Rating:
5.0

The location employees were very nice, friendly, and helpful. That being said due to corporate practices those qualities are not enough for this customers retention.

Paul B. 
Rating:
5.0

When returning my equipment the staff, at the Waxahachie UHAUL off the freeway, are awesome and very professional. They get you in and out. I returned my truck and equipment this last Monday November 7 and the lady checking in the equipment was by herself and she got me in and out in no time at all. And being a Monday which seems like everyone is returning or picking up equipment I was very impressed. I will be using them again for sure. Thank you! Jeff C.

Jeffrey C. 
Rating:
5.0

Customer did not leave a comment.

PHIL G. 
Rating:
4.0

VERY NICE FOLKS !

gerald M. 
Rating:
4.0

Customer did not leave a comment.

Garold R. 
Rating:
5.0

Customer did not leave a comment.

Donald L. 
Rating:
5.0

Always very helpful and courteous.

Carla C. 
Rating:
4.0

Was charged an additional $60 with no explanation as to why we had this additional charge at our drop off location. We emailed using the link provided but have not received a response.

John P. 
Rating:
5.0

Very nice experience. They were friendly, helpful and I could not be happier with my decision to rent from them. I'll be back, for certain and will recommend them to anyone needing to rent a trailer or truck.

William N. 
Rating:
2.0

Customer did not leave a comment.

Shawn W. 
Rating:
5.0

Friendly service. No complaints at all.

Viola C. 
Rating:
5.0

Bianca was really great and helpful.

Edwin R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Edwin R. 
Rating:
5.0

The managers were always there and polite, never had any issues. They didn’t rush my wife and I with hrs, equipment, always offered a helping hand or options! Definitely will use them again for other endeavors!

Kellen K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Cedric B. 
Rating:
5.0

Customer did not leave a comment.

brent m.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jim B. 
Rating:
5.0

Customer did not leave a comment.

DAVID R. 
Rating:
5.0

No improvement needed

ROBERT S. 
Rating:
4.0

Customer did not leave a comment.

KEISHA B. 
Rating:
1.0

I have been a customer of U-Haul for 12 years and have rented trailers and vans dozens and dozens of times for my business. I have always had a good experience until recently. The management at the Waxahachie location is the worst I have ever done business with. I recommend that you avoid this location and rent from the Desoto Location. They are very professional and have a great hard working manager and staff.

Byron W. 
Rating:
5.0

The attendant was very helpful. Excellent service.

Jorge G. 
Rating:
5.0

Absolutely great staff. The assistant manager and front office representative were great and friendly during check-in/pick-up and the manager and another rep handled the return with ease. Very smooth transaction. Thanks

melvian C. 
Rating:
5.0

Gissel Del Valle was WONDERFUL!! After a long morning of loading and partial unloading; she was kind, efficient and so helpful. I really felt valued as a constomer-I value customer service above all, your representatives make your brand and across the board every person I dealt with today was an exceptional employee. Thank you UHaul, thank you Ms Del Valle....I appreciate you all!!

Mary Ann D.  |  First Impressions 
Rating:
5.0

Super helpful and easy. Go niners.

JOHN C. 
Rating:
5.0

Customer did not leave a comment.

Joshua B. 
Rating:
4.0

Customer did not leave a comment.

Linda S. 
Rating:
5.0

The customer service was great, the young lady was very helpful and let me know which storage would be best for me and I got it. Quick and easy. Great service and very clean inside and out

Christina L.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Greg K. 
Rating:
1.0

She was rude. Wouldn't accept truck even though we had text from UHaul saying we could. Now charging my parents ( 87 years old) $300 for returning it to Waxahatchie. We originally were told we could return it anyplace in Waxahatchie. Then they changed it to another place. I called a number that was on the text and he changed it to Waxahatchie. I still have the text. My brother and his son returned the truck. She later called police (several hours later) and said that my brother would come back and shoot them up. He did not say that. He did say, he'd contact his lawyer and sue. I got the call from police dept. we are trying hard to be as nice as possible about this, but I can't seem to get anywhere with your employees. I've chatted twice and have gotten nowhere.

VICKIE B. 
Rating:
5.0

Customer did not leave a comment.

Patricia W.  |  Overall Experience 
Rating:
5.0

very nice

Karen L. 
Rating:
5.0

Excellent!

ROBERT F. 
Rating:
5.0

Customer did not leave a comment.

JOE A. 
Rating:
5.0

Customer did not leave a comment.

Alan C. 
Rating:
5.0

Customer did not leave a comment.

Tara H. 
Rating:
5.0

Customer did not leave a comment.

Stephen L. 
Rating:
5.0

The staff was very friendly..my rental was ready when I arrived and she proceeded to make sure I understand the return process! I will utilize this location again if the need arises!

Retha E. 
Rating:
1.0

The young men didn't record the money I gave them to rent the storage after they stated that beings I was from Michigan the 1st . Month was free . What happened to the$112.00 I payed 5/28/23 . They put it in their pockets . They probably split a $100 the accounted for the insurance $7.00 but not the storage fees or the lock zi had to purchase at their facility .

Jerry P.  |  First Impressions 
Rating:
5.0

Explain return procedures, i.e. where to park truck upon return so as to not block traffic.

Ed S. 
Rating:
5.0

Staff was very friendly and helpful

Jonathan M. 
Rating:
5.0

The associate was very polite very respectable and very professional🙏🏾👏🏿❤️

robert J. 
Rating:
5.0

Bianca and Staff, always ready to help with your moving needs. Goes above and beyond.

SHELIA V. 
Rating:
5.0

Customer did not leave a comment.

Kimberly W. 
Rating:
5.0

Customer did not leave a comment.

Jose G. 
Rating:
2.0

My mother told me if I didn’t have anything nice to say, not to say anything at all. Very unhelpful staff who clearly do not like their jobs nor have any customer skills. There is not enough room to access front storage units with all the trucks and trailers parked in the way. Was told when I came in with my trailer it “wasn’t there problem” because I should have a small truck. WTF? Had to call several phone numbers and wait a long time before anyone would come to office to move me out. Then acted like I had put them out. Do better uhaul- and don’t put your “cell” numbers on the doors for people to call when you don’t answer.

Jacob L.  |  Overall Experience 
Rating:
1.0

Rude and told wrong info

ELIZABETH P. 
Rating:
3.0

Ask if the facility do military discount like it states online and they said no. I advise that another location gave me military discount before and the lady asked if I want to change my reservations to that location very rudely. I advise the young lady that this is false advertisement and she advised me I may want to go to that location in Cedar Hill to make my reservations from now on in order to receive a discount. Don't know if the two ladies were having a bad day since they are a couple working together but they both had a very bad attitude.

Shannon B. 
Rating:
5.0

Giselle and Bianca were very friendly and helpful. Definitely recommend renting from here.

Edwin Q. 
Rating:
5.0

I had a great experience. The staff was helpful and walked me through the whole process.

Valareese C. 
Rating:
3.0

Customer did not leave a comment.

James S. 
Rating:
5.0

Everything was great..good customer service

Timothy S. 
Rating:
1.0

I what's treated poorly unprofessionally and in an undignified way in front of customers I was told to get the F out and they would email my receipt I started filming them on my phone and one of them grabbed my phone took it away from me and deleted the video extremely unprofessional and degrading I will not tolerate their poor and on excusable actions

Liz J. 
Rating:
4.0

Customer did not leave a comment.

IBRAHIM B. 
Rating:
5.0

The uhaul employee was very helpful and courteous.

DANA L. 
Rating:
5.0

Customer did not leave a comment.

Jim P. 
Rating:
4.0

Customer did not leave a comment.

Colleen V. 
Rating:
4.0

Customer did not leave a comment.

colleen V. 
Rating:
4.0

The pics of the truck that were taken were obviously not the same truck. Might need to make sure the truck a client is getting is the same one they did the check on.

Lucas N. 
Rating:
5.0

Customer did not leave a comment.

Debby H. 
Rating:
5.0

The driver side break nor turn signal worked. Other than that all was good.

Brandi G. 
Rating:
1.0

Terrible

Charles B. 
Rating:
5.0

The two employees we interacted with were amazing!

Kellen K.  |  First Impressions 
Rating:
5.0

Unfortunately it did take about 30 minutes to get my rental due to some storage tenants blocking truck from exiting. Otherwise great service!

Asher H. 
Rating:
5.0

Customer did not leave a comment.

carlo A. 
Rating:
5.0

Customer did not leave a comment.

shawnna C. 
Rating:
5.0

Customer did not leave a comment.

rory G. 
Rating:
5.0

Love the people and service there! Kane and Bianca made it easy and had a smile on my face the whole time. I Will recommend this location to anyone!

Mersade H. 
Rating:
5.0

Customer did not leave a comment.

juan m.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Laurence J. 
Rating:
4.0

Great people, just too high priced compared to other locations in our area. $144 for a 10 x 10. Other locations I can get the same for $109.

Glen G.  |  Overall Experience 
Rating:
3.0

The odometer our off the distance from the cedar hill store to my home my GPS stated it was 14 miles and the truck showed 22 miles…

Laboski S. 
Rating:
5.0

Veronica nice

debbie w.  |  First Impressions 
Rating:
5.0

Employee was very attentive and helpful!

Mike N. 
Rating:
5.0

Was fast and smooth transaction

Michael G. 
Rating:
5.0

Customer did not leave a comment.

Donald L. 
Rating:
5.0

the agent at the location was very pilot and helpful and understanding and met every one of our needs very happy with her good customer service from her a 10

Cari W. 
Rating:
5.0

My service representative (Bianca) was very Customer friendly, she was very helpful during my rental. She represented U-Haul in a great as a valuable employee. ... Thank you!

Dale E. 
Rating:
3.0

Weekend drop off only. Was charged $8.91 upon drop off for unknown reasons. Refund expected….

Blanton W. 
Rating:
3.0

Customer did not leave a comment.

Mairi K. 
Rating:
5.0

Customer did not leave a comment.

Thomas C. 
Rating:
5.0

Fix the website

Frank C. 
Rating:
1.0

Customer did not leave a comment.

Kaitlyn U.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Karla P. 
Rating:
4.0

Customer did not leave a comment.

Steve P. 
Rating:
5.0

Customer did not leave a comment.

Marcus W. 
Rating:
5.0

Staff is the best B &G wonderful

Tania A.  |  First Impressions 
Rating:
5.0

The guys who helped me get set up were awesome!

Brian G. 
Rating:
5.0

Great service

Dennis S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Noell R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rose C. 
Rating:
3.0

Customer did not leave a comment.

Maurice T. 
Rating:
5.0

Excellent customer service

Angela M. 
Rating:
5.0

I’ve been doing business with Uhaul for year and I strongly recommend them for all your moving, storage and packing needs, plus their pricing can’t be beat! They have 24/7 Service, even during Holidays!

gina b.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

David L. 
Rating:
5.0

Customer did not leave a comment.

David L. 
Rating:
5.0

Customer did not leave a comment.

Tony J. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER PIER S.  |  Overall Experience 
Rating:
3.0

The person that check me in was amazing. The person that checked me out gave no assistance at check out with disconnection. Didn't even seem to notice that I was on prem after 5. Had a hard time getting the trailer disconnected. Had I not done so I would likely just been locked in

Haskell M. 
Rating:
4.0

Customer did not leave a comment.

RYAN C. 
Rating:
5.0

The staff was phenomenal! Friendly, quick and professional. I will use this location every time!

Chris R. 
Rating:
4.0

Customer did not leave a comment.

Justin A. 
Rating:
5.0

Customer did not leave a comment.

Jose G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

BRENT B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

James M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Seanna Z.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

miranda m.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Luz H.  |  First Impressions 
Rating:
5.0

What started off rough ended pleasingly. We were on a crunch coming in from Austin with only 5 minutes to spare before closing, we made it. The young lady at the counter was very nice.

gina b.  |  First Impressions 
Rating:
5.0

No problems at all. Was in and out within an hour. Very grateful

clayton k.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Gloria A.  |  Overall Experience 
Rating:
5.0

Always worked with me and always a pleasure to see them.

emil c.  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Javeionnia S.  |  Online Move In 
Rating:
4.0

Great staff!! Friendly and helpful!!!

PAUL S.  |  Overall Experience 
Rating:
5.0

Bianca was great to deal with. Great experience.

William S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Yasser E.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Rene E.  |  First Impressions 
Rating:
5.0

The only issue I had was I felt the price for the storage facility was high. I understand there is a high demand right now, but I feel like UHaul is taking advantage of that. The two women that ran the faculty were extremely nice and helpful and I do not blame them for the prices.

Chris T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Hugo R.  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

JESSICA S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mary H.  |  Overall Experience 
Rating:
1.0

I am livid and extremely upset , after 2 attempts to get the truck I reserved, I stood out in freezing temperatures in freezing rain trying to get the code to gain access to the lock , an after the second failed attempt I was completely frozen and angry. We need to talk and re adjust the original reservation, I have no truck and have not been able to load or pack a single item when I have a very short timeframe to be moved out of my current residence. ! !

joseph b.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Martin A.  |  First Impressions 
Rating:
5.0

great customer service from staff

Cindy R.  |  Overall Experience 
Rating:
4.0

Very knowledgeable

Janice H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kevin T.  |  Overall Experience 
Rating:
5.0

I haven't had a problem, and the staff has been courteous, and helpful.

EDWARD W.  |  First Impressions 
Rating:
5.0

The manager and her wife were awesome friendly and professional. They made my move in easy a fun, well as fun as a move in can be.. Theses two are a great asset to your team!! Keep up the good work..

Tasha W.  |  Overall Experience 
Rating:
5.0

All went smoothly and efficiently

Mary H.  |  First Impressions 
Rating:
1.0

Lots of water leaking into my container

mason l.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Salvador C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JARROD C.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Bonnie C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

anthony d.  |  Overall Experience 
Rating:
5.0

Bianca was outstanding!!!

Mike T.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Genise R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jeremy J.  |  Overall Experience 
Rating:
5.0

Bicana was very nice and professional. She did an excellent job at explaining all my questions and concerns about my uhaul storage and truck rentals. Good customer service is easy to find, but GREAT customer service is rare!

Jacqueline H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

GUADALUPE L.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

victor G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Monica C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Andrea W.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

KAREN ELIZABETH H.  |  Overall Experience 
Rating:
5.0

Bicana was exceptional! Very informative and friendly!!!

Jacqueline H.  |  First Impressions 
Rating:
5.0

Giselle was a wonderful courteous and knowledgeable employee. Not to mention extremely helpful.

richard r.  |  First Impressions 
Rating:
5.0

Bianca the site manager was very friendly professional and deserves recognition by u haul as an outstanding employee

Rob K.  |  Overall Experience 
Rating:
5.0

They are great y’all have an excellent team

Nitosha J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Nitosha J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Debbie H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

jessica S.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

sharonda W.  |  Overall Experience 
Rating:
5.0

She went above and beyond to help me! It was a struggle getting everything handled and she made it much better! Great job! Great customer service!

Alyssa S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ashley H.  |  First Impressions 
Rating:
5.0

Thanks!!!

Alma M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lauren P.  |  First Impressions 
Rating:
5.0

The Team at Uhaul storage is The best...No matter when I called or what problem or question I may have had... it was always answered with such patience....Thanks Bianca & your Team.....N Guy

Nyrasha G.  |  Overall Experience 
Rating:
5.0

Bianca and Giselle were wonderful! Very helpful and very friendly! Thank you so much for your help as we moved from Nevada to Texas!

Alyssa M.  |  Overall Experience 
Rating:
3.0

It was very helpful and I loved it.

Gwenda P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kaitlyn U.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Angela M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ashley S.  |  Overall Experience 
Rating:
5.0

You have a great employees good manors and smile .Bicana and her staff work well. Great team you have.

GUADALUPE L.  |  First Impressions 
Rating:
5.0

Wonderful customer care

Joel N.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Joseph h.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mitchell H.  |  Overall Experience 
Rating:
5.0

The man Daniel was so helpful. Thank you

SUCHI B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Amy W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

GARY S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Joseph h.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Sydney W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tracey B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

BEST WESTERN PLUS D.  |  Overall Experience 
Rating:
5.0

5 star

CHAD C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MARY D.  |  First Impressions 
Rating:
5.0

It is close to the house and easy to get too

Larry P.  |  Online Move In 
Rating:
4.0

I under stand out door storage but it was a alot of pest in my storage when I went to retrieve my stuff.

Frederick N.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

danny k.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

SHERRY P.  |  First Impressions 
Rating:
3.0

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NATALIA S.  |  Overall Experience 
Rating:
5.0

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Teresa T.  |  First Impressions 
Rating: