Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Staff was incredibly nice and help during a time where life was hard for me and my family. I am thankful for the young man that helped us get into our storage unit so that we could safely secure our things without worry!
kristi f
|
First Impressions
Rating:
3.0
My biggest concern was rodent, urine and poop..
Anthony W
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
NIKOL W
Rating:
5.0
Customer did not leave a comment.
AARON C
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Michael H
Rating:
5.0
Customer did not leave a comment.
PATRICK S
Rating:
5.0
Customer did not leave a comment.
Genise R
|
Overall Experience
Rating:
1.0
Nice enough but he rented me the wrong trailer and I didn't figure it out until to late.
KIRK H
Rating:
3.0
Need bigger area to park so can get out easier.
REBECCA G
Rating:
4.0
Customer did not leave a comment.
ROBERT C
Rating:
5.0
The rep at this location is amazing!! They were pleasant and polite while multitasking, as they had multiple clients at one time. Couldn't have asked for a better interaction.
SCARLETT M
Rating:
5.0
Customer did not leave a comment.
Robert C
Rating:
5.0
Everything went well. No issues
ROY W
|
First Impressions
Rating:
3.0
Many crickets and I think I saw a mice run through when I opened the door one time
Monica P
|
Overall Experience
Rating:
4.0
Hard to get in and out of
MATTHEW S
Rating:
4.0
Customer did not leave a comment.
CHRISTOPHER B
Rating:
3.0
Customer did not leave a comment.
Cathryne S
Rating:
5.0
Customer did not leave a comment.
APRIL P
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
ramon n
|
First Impressions
Rating:
5.0
The customer service is great!!
TASIA H
Rating:
5.0
I have had nothing but great experiences in dealing with the staff
Jeff W
|
First Impressions
Rating:
5.0
I can’t think of anything.
STEPHEN S
Rating:
5.0
Customer did not leave a comment.
Christopher T
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
CHARLES W
Rating:
5.0
Thank for the lady in the office she is always helpful when I go there, she even assist my daughter with getting the few things out of my storage that what you call customer service. I appreciate the great customer service. Thank You!
SHEILA A
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Jon S
Rating:
3.0
Customer did not leave a comment.
STEVE S
Rating:
5.0
Customer did not leave a comment.
JESSE E
|
Overall Experience
Rating:
5.0
Easy pickup!
CHRISTOPHER D
Rating:
5.0
It was a very clay storage. The people were excellent and very helpful. I recommend a five star.
Tracy G
|
First Impressions
Rating:
4.0
the checkout time took a little longer than normal, but the team was friendly and everything was accurate when I picked it up.
SCOTT P
Rating:
1.0
The guy working there was rude and not very professional when returning van
ANTHONY I
Rating:
3.0
Customer did not leave a comment.
RICKEY H
Rating:
1.0
Look they over charged I had the truck for three days and they charged me almostb400 dollards it was 84 the first day after that it just keeps going g up and up each day we had a set rate but they just keep charging me different each day the milage rate I keep under the play but it still was 125 away the 185 a day it made no sence to charge the way they did the truck was crappy it didn't want to shift right and on the return day they called twice even before it was the time for it to be return they wouldn't give me time to clean it so they charged me for them to c lean it I called them everyday to.let them no I was keeping it another day I always commute with the but to do someone e like that ain't right
Kimberley H
Rating:
5.0
Great employees, excellent service, very good 👍 experience. Thank you
PAUL C
Rating:
5.0
Excelent +++++
ISRAEL R
Rating:
5.0
Customer did not leave a comment.
Josh J
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Patrick I
Rating:
1.0
Customer did not leave a comment.
LEONEL R
Rating:
4.0
Nothing to do with location but my reservation was wrong then I was charged for extra mileage for a two day rental to a location that was suggested by uhual.
GREGORY B
Rating:
5.0
Customer did not leave a comment.
SEDDRICK K
Rating:
5.0
Not a thing. The staff was helpful and most polite.
JONATHAN H
Rating:
5.0
Just like the location in C.C., Ms. B and her team will take care of all your needs here in Waxy!!! I have just started using this location, but will be there for sometime as well. Thank your entire team for an outstanding job for making everything at this location run nice and smooth.
STEVE R
Rating:
5.0
Great customer service on pick up and drop off
LUIS R
Rating:
4.0
Customer did not leave a comment.
SHAUN S
Rating:
3.0
Customer did not leave a comment.
LAURA B
Rating:
5.0
Customer did not leave a comment.
ANGELITA G
Rating:
5.0
Customer did not leave a comment.
Jayme J
Rating:
5.0
The truck that was rented needed the mirrors to be tightened. The passenger mirror only faced down and would not adjust so you could see anyone on the right side of the truck. The alignment also needed to be fixed. The team at the location was amazing. They were so friendly, professional and helpful. I really enjoyed the help they gave me.
MICHAEL C
Rating:
5.0
Customer did not leave a comment.
VIctor Z
|
Overall Experience
Rating:
5.0
always friendly and helpful staff........THEY ARE THE BEST!
MICHAEL C
Rating:
4.0
Customer did not leave a comment.
JOHN M
Rating:
5.0
Customer did not leave a comment.
MANUEL O
Rating:
4.0
Customer did not leave a comment.
MARK S
Rating:
5.0
always friendly and helpful
JANET D
Rating:
5.0
Customer did not leave a comment.
NOE C
Rating:
5.0
Jay made the process super easy
SIDNEY O
|
First Impressions
Rating:
5.0
This Uh-haul establishment is excellent all across the board, not only with vehicles, but as well as storage units and anything else you need to make your move a lot easier. Great Job U-haul Team!!!!
STEVE R
Rating:
1.0
The attendant was incredibly rude and unprofessional. Uhaul has lost all of my future business and I will be sure to recommend Penske or any other vehicle service to everyone I know to try and pursue them to stay away from Uhaul.
MICHAEL O
Rating:
1.0
Customer did not leave a comment.
ARTHUR B
|
First Impressions
Rating:
2.0
Driver's door was difficult to close. Interior was was very dirty. I had to clean windows inside and out even though there was no rain. The car hauler trailer had a rusty latch for driver's side tire tie down. When I stopped to check the tire tie downs, the strap was completely off! Three times I had to relatch the tire down . I oiled the latch and finally able to tighten enough to stay on. In Waxahachie, I was told I needed, by a Supervisor , that I had to buy Safemove, $99 and Safetow $70 because "things have changed". He said Uhaul will not come out if you break down, even if defective equipment. We have full coverage auto insurance. So when we dropped off our Uhaul we were told we did not need duplicate insurance. We were lied to.
HOWARD B
Rating:
5.0
Very good service and prompt attention! Thank you!
DANIEL R
Rating:
5.0
None.
COLTON K
Rating:
5.0
Customer did not leave a comment.
BRIAN S
Rating:
5.0
Customer did not leave a comment.
Warren W
Rating:
2.0
Difficult to find employees when I arrived
ERIC B
Rating:
1.0
Customer did not leave a comment.
JUSTIN P
Rating:
4.0
Very good customer service.
DAVID W
Rating:
5.0
Customer did not leave a comment.
BASCOM S
Rating:
5.0
None
JAMES G
Rating:
5.0
My time with the U-Haul employee was perfect. He was nice and friendly. He told me everything I needed and answered my questions. Thank you.
CHRISTINE M
Rating:
3.0
Customer service there is no reason in hell somebody should laugh at a customer or why I was told I need too watch my attitude whenever I was talking to the manager because they were gonna take his side even though I was only getting frustrated because the prices didn’t match up and I was trying too explain why and he started laughing at me and making me feel stupid which was rude. so that he could over charge me on gas because he said I didn’t bring it back too what it was filled up at but yet what’s crazy is I brought it back with more gas than it was given to me with. hell yall lucky I’m not disputing the charge.
ASHLEIGH F
Rating:
5.0
My Service Rep. Bianca for U-HAUL, during my rental was very professional and Customer Friendly and I thank her for her valued assistance.
DALE E
Rating:
5.0
Nice, helpful staff, good van, quick pick-up and drop-off.
CHARLES H
Rating:
2.0
All of my belongings were covered in rat feces and many items had holes chewed in them. We removed our things to take to another facility because of damage from rodents.
KRISTIN N
|
Overall Experience
Rating:
4.0
good rep at store, would recommend this store
Kevin D
Rating:
5.0
Ms.B thank you and your team for all of there assistance from getting another storage room and all.
STEVE R
Rating:
5.0
Every time I went into the office the staff was very helpful and polite to me. Very knowledgeable about the business.
JULIE F
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Brian L
|
Overall Experience
Rating:
5.0
The only issue we had was with the parking situation. We didn’t have a spot to park when we arrive to pick up the truck and the parking lot was packed when we went to drop the truck off. Other than that, it was a great experience! The staff was so kind and professional!
TAYLOR M
Rating:
4.0
You were very helpful in getting me set up in the vehicle I needed. It was ready, full of gas, and perfect for the job I had. More smiles maybe. Y'all did great, but maybe be a bit more outgoing and cheerful, especially if you are interacting early in the morning.
SHEILA W
Rating:
1.0
Manager did not know how to do anything and claimed to have been the manager there for 6 years. Gender confused. Lazy. Have a video of her being hateful to myself and my children for corporate. Do not recommend this location.
EMERALD M
Rating:
5.0
Customer did not leave a comment.
MARK M
Rating:
5.0
Customer did not leave a comment.
TABITHA R
Rating:
4.0
Customer did not leave a comment.
Barbara Y
Rating:
5.0
Customer did not leave a comment.
Darrell R
|
First Impressions
Rating:
5.0
folks are always helpful and friendly
Michael C
Rating:
5.0
Customer did not leave a comment.
PHILIP B
Rating:
5.0
Quick service and your attendant made a truck recommendation that was perfect
ROBBY P
Rating:
1.0
Well, when the desk guy with the nose ring literally says "you just need to figure out if you're going to accept it as or not" when I raised concerns about trailer and the shape it was in. Safety chain broke and needs to be replaced, Lt taillamp did not work and would fall out of the housing consistently and was held in by one piece of black tape. This was by far the worse experience i have ever had at a uhaul place. Being a business owner and working in customer service for over 20+ years. The guy at the desk with a nose ring needs to fired for his complete disrespect and rude treatment of customers. The one bright side to this whole ordeal was Jay the guy who checked the trailer in and listen to all of my complaints and was very apologetic about the other guy. He also listen to the concerns I had of the trailer and agreed the trailer was not in a safe working condition and he immediately put in a repair ticket for it and was very apologetic and said the other trailer that was there should have been offered. My best advice for the gm of this location is to get rid of the rude desk person and then get more people like Jay.
JOHN K
Rating:
4.0
Customer did not leave a comment.
Steven F
Rating:
5.0
I was so impressed by the knowledgeable help I received and courtesy which I was treated with I would have hired her immediately! So efficient, I have no words. Well done Waxahachie U-Haul!!
RICHARD S
Rating:
5.0
Customer did not leave a comment.
JAN V
Rating:
5.0
Customer did not leave a comment.
BRIAN L
Rating:
4.0
The cup holders were a little dirty and the drop off location could’ve been a little more accurate.
JESSIE W
Rating:
5.0
Customer did not leave a comment.
EMERALD M
|
First Impressions
Rating:
4.0
Truck had issues. Lights wouldn’t turn off, almost killed the battery. Truck also cut off a couple times when stopped in drive gear. Informed associate when returning truck but he didn’t seem to believe me.
Colby E
Rating:
5.0
Customer did not leave a comment.
FEDERICO G
Rating:
5.0
Customer did not leave a comment.
Jason S
Rating:
5.0
Happy
David B
Rating:
5.0
Customer did not leave a comment.
BRIAN D
Rating:
2.0
I paid for a appliance dolley and didn't receive it.
CASHYRA W
Rating:
5.0
Customer did not leave a comment.
John P
Rating:
2.0
In just a few months, the price increased by almost $100. I was having to pay late because of the increase and they forgot to take their lock off my unit several days after I paid. I had driven from over an hour away and when I called about getting into my unit, I was told there was nothing that could be done because the office had just closed.
Marcela G
|
Overall Experience
Rating:
5.0
Good people 👍🏾
Reggie B
|
First Impressions
Rating:
3.0
Building needs renovation.
Employees were great!
KYLE B
Rating:
1.0
Maybe hire people who aren’t all sitting on their phones and actually want to help customers. We get to this location to return the truck. I explain what happened with everything at the first location and just like that location, no apology no discount no nothing. The guy with all the tattoos couldn’t even look up from his phone. I said well I just don’t want to be charged for this he said nah I just gotta check the miles and gas and your good. I guess customer service is no longer a thing with uhaul anymore.
Carolyn R
Rating:
4.0
Equipment had a few issues.
Door would get stuck in top position (the roller would get off track) and had to get a hammer to beat it back in in order to pull the door down
Also when dropping off vehicle after hours could not check truck in because app said no geolocation …….?
RHONDA G
Rating:
5.0
The truck needed some serious front end work. It drifted a lot on the highway and was hard to control.
ROBERT H
Rating:
4.0
Great service
STEPHAN W
Rating:
5.0
It's a little crowded with equipment down the isles where we're forced to drive but the equipment was in great shape and the service was very good. Just not enough room, but not much you do about that.
MARK R
Rating:
5.0
Customer did not leave a comment.
Cathy A
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
STEVEN A
Rating:
4.0
Customer did not leave a comment.
GEORGE L
Rating:
5.0
Great service is all one wants and you get this at this location. Very nice, clean tidy establishment.
STEVE R
Rating:
5.0
All good
KEVY T
Rating:
1.0
My storage was gross after pulling all things out they had rat poop everywhere my mattress were but up my dressers were but up it was disgusting I’m disappointed how it was and i you Pay a lot to ensure your stuff is in good hands
BRASHONDA A
|
Overall Experience
Rating:
5.0
Nice friendly staff which is a good sign as moving to the Waxahachie area. I am a retired Veteran and i always ask the famous question,"Do you all give military discount ", and the answer is NO? Is there a reason or who has the final say? Just a thought?
steve r
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
uniqua b
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
KWANNAH C
Rating:
5.0
Customer did not leave a comment.
MELVIN F
Rating:
5.0
It was a smooth, seamless precess of renting retuning the truck. Especially helpful was being able to extend the rental day by da H as my loading help played out and I had to do it alone, go back to work for a day and then go on a couple more days. Thank you.
ERWIN B
Rating:
4.0
Customer did not leave a comment.
RICKY N
Rating:
4.0
Cost is too high. Staff is friendly. Climate controlled unit had no light.
Kathleen J
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
STEVEN M
Rating:
5.0
Customer did not leave a comment.
Johnny S
|
Overall Experience
Rating:
5.0
Nothing! I called, mid afternoon on a Sunday. The young man was so nice professional, helpful. It was such as easy process and got the job done! Thank you. Definitely recommending to friends and neighbors.
MARY S
Rating:
5.0
The whole experience and process was great.
From the beginning to the end. No complaints just Praises.
RAFAEL R
Rating:
5.0
Customer did not leave a comment.
Jerry D
|
Overall Experience
Rating:
5.0
The attendant was very cheerful and helpful!
BOBBY S
Rating:
5.0
Customer did not leave a comment.
Dale V
|
First Impressions
Rating:
2.0
Rows between storage units are very narrow. This facility often stores trucks and trailers at the end of the storage units making it difficult to maneuver with moving trucks. The staff was helpful when you asked for something but several of them did not go out of their way to help at all and did not appear to like what they did. I little customer service goes a long way and although one of the staff was really helpful the rest were well below average with no Thank you or smiles while helping you.
YESSENIA N
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
ERIC T
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Kristi C
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Alice S
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Ronald M
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Johnny S
|
First Impressions
Rating:
5.0
Staff were so helpful and friendly! Thank you.
patricia a
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Derrick T
|
Overall Experience
Rating:
5.0
Wish there was a way to keep the crickets 🦗 out of the units
Klaus C
|
Overall Experience
Rating:
5.0
Good people very friendly
Jimmy C
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
LYNN S
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
robert w
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
CHRISTOPHER M
|
Overall Experience
Rating:
1.0
Staff was rude. I paid to vacate storage in May but continued to receive text messages. When I called in August staff was rude again and didn’t show any records of my move out and said I still owe $907.
Chassidy H
|
Overall Experience
Rating:
5.0
The online move in was a waste of my time, because I still had to give my information to the person I was dealing with. My information wasn't in your system when I check in.
Jerry D
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Ronald M
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
REBEKKAH B
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
CAROL B
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Kiesha W
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Mo H
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Stephanie C
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
CLINTON K
|
Overall Experience
Rating:
5.0
Great customer service.
Jason T
|
First Impressions
Rating:
5.0
I would have liked over night access
Joel D
|
Overall Experience
Rating:
4.0
Great customer service
Tina W
|
First Impressions
Rating:
1.0
Move in September 17th 2022
Zenora f
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Sharon W
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
PATSY I
|
Overall Experience
Rating:
5.0
Overall experience was great! No complaints
Brittany W
|
Overall Experience
Rating:
5.0
The 9x5 open, spring ramped trailer, that I hauled 809 miles from Colorado to Texas, by myself, was absolutely the safest and most solid piece of equipment I could have ever hoped for. The tires were in excellent condition and the trailer did not bounce or make a lot of noise either. Christina, at the Golden, Colorado location, completely helped me out with such enthusiasm and ease or practicality that I called her back when I arrived at my destination to let her know I made it safely and to thank her for making sure I had such a solid piece of equipment and for help and blessings of good faith! She was SOOO awesome to work with. Thank you, U-Haul! This was my first experience using your movement services. What an excellent experience for such a great venture across this U.S. High-5, Christina! Bonus** I got a free month of storage at the U-Haul I dropped the trailer off at!! Thanks a TON, U-Haul! I rate you #1!!
Taeva C
|
First Impressions
Rating:
5.0
I do wish the card reader for entrance throught the drive gate was positioned a little closer to the driveway. I could not reach it from my truck without opening the door and stepping down
Richard W
|
Overall Experience
Rating:
5.0
Bianca was extremely kind and helpful.
Sharon W
|
First Impressions
Rating:
2.0
I went to sign the contract and get the key card for my daughter to move it to the Waxahachie facility around noon. When she arrived at about 8pm with her trailer full of stuff the unit we had just rented earlier that day had a lock on it. Her grandmother went and banged on the door until the live in employee finally opened the door. He proceeded to first tell her the lock was on the unit because they hadn’t paid the bill, then when told it had just need rented that day he said they reopen at 9am and closed the door in her face. So my daughters uncle had to drive the trailer all the way to Arlington and then come back with it the next morning because of the incompetence and unwillingness to work with them of the staff n Waxahachie.
Justin W
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
JOHN M
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
TONI D
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
WAYMONA W
|
First Impressions
Rating:
5.0
I would like to acknowledge Bianca she did her job with excellency
Jeanette W
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
CHATA S
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
TONI C
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Henrika W
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
David V
|
Overall Experience
Rating:
5.0
Very happy with the service
TONI D
|
First Impressions
Rating:
5.0
While the access lanes are narrow and restrictive at this facility, the office staff and management — particularly Bianca — are always friendly, knowledgeable and accommodating. Bianca does a great job of representing the U-Haul brand in a positive manner. I would (and did) drive many miles out of my way to use a facility that she manages.
David G
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Emberlee C
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Gayla F
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Matthew H
|
Overall Experience
Rating:
1.0
The staff is rude. The female agent disconnected the call on me as I was talking. When you communicate with them, they still call and hound you. They are rude, inconsiderate and disrespectful. I will never rent at until again and I will share and tell my experience to everyone of how disgusting the customer service is. I even overheard an agent get smart with another customer. Just disrespectful. Never again
TAMISA H
|
Overall Experience
Rating:
5.0
Great storage facility.Safe , secure, and convenient location.
Dennis S
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
DEVANTE M
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Thomas E
|
Online Move In
Rating:
3.0
Josh was very helpful, but I had said we were moving Saturday which he said that wasn’t a problem. I arrive to my storage unit at night as my husband works late and my storage was locked. Nobody notified me there would be a green lock on it that wasn’t put there by me.
TIFFANY P
|
First Impressions
Rating:
5.0
Blanca was a great help and so friendly. I would recommend them to anyone needing storage for short term. Or long term. Always happy to help and answers questions for you
Christina L
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Brenda C
|
Overall Experience
Rating:
5.0
I have worked with Bianca for a few years! Also ways helpful and good service! I will be back when the need arises for storage or truck!!
Genise R
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
william p
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Blaine B
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Jennifer M
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Kokelia P
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Tyron B
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
VIctor Z
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Terry B
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Terra L
|
Overall Experience
Rating:
5.0
Always kind . Thank you !!!
Jerome C
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Rochelle F
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Ricky A
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Marsha W
|
First Impressions
Rating:
5.0
The staff were the great part super friendly and willing to help. .
Ousama A
|
Overall Experience
Rating:
5.0
I just moved here from out of state. The staff made me feel welcome and was very accommodating.
Alice S
|
First Impressions
Rating:
5.0
B and her staff are friendly, helpful and professional.
LISA R
|
Overall Experience
Rating:
5.0
I used this facility for storage and truck rental. Outstanding service!! I would highly recommend this location to anyone!
ASHLEY H
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
ARTHUR R
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Gary J
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Don J
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Bruce G
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
KIMBERLY V
|
First Impressions
Rating:
3.0
The cost of the storage shed drastically increased and was not affordable anymore
Jessica L
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
GREGORY S
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Lourdes K
|
First Impressions
Rating:
4.0
Staff that lives there was rude.
Kacee B
|
Overall Experience
Rating:
5.0
Manager was very friendly and she worked with me. Hand and hand i know I’m a complicated person and she was great she should teach everyone cause most U-Haul places I’ve been to the people are stuck up
Cameron R
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
GREGORY S
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Brittany F
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Don J
|
First Impressions
Rating:
4.0
Yhe only bid issue I had here was, not able to pay on line because they some glitch with the bank
David C
|
Overall Experience
Rating:
1.0
Customer did not leave a comment.
miguel g
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
RUTH R
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
christopher d
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Laura C
|
Overall Experience
Rating:
3.0
This is not a negative rating. Only rated average because was not able to get a climate controlled unit because they were all rented.
MYRA C
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Shamiya B
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Rachel L
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Jerry P
|
Overall Experience
Rating:
5.0
Great customer service
pleshette b
|
Overall Experience
Rating:
5.0
Thank you for your service, I had a positive experience using your product and service.
Heraclio H
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
RONALD G
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Vicki M
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
KERENSA C
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Claristia B
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Crystal M
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Jamarcus H
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
john c
|
Overall Experience
Rating:
5.0
Moving is never easy but receiving best in class customer service always makes it a bit easier. After dealing with an unprofessional Lorena from the traffic department in Grand Prarie on the phone. I was a bit nervous. However after arriving at this location Joshua really helped to make the process smooth and seamless to what was already a very frustrating move. He was knowledgeable and friendly. This location was clean well organized and the staff even came by to check on us as we were loading in. We ran into a problem in the computer system and Bianca was very helpful and attentive to her employees needs. I had a one way truck and a storage reservation and Joshua was able to get both of them handled. Thanks everyone for helping us with our move!
Brandalynn H
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Scott B
|
Overall Experience
Rating:
5.0
Excellent facility!!! The staff are all extremely friendly and helpful!
Keith V
|
Overall Experience
Rating:
5.0
Have used them a few times. Always quick with service, knowledgeable and great customer service.
Angela M
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
karlene d
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
KRYSTA F
|
First Impressions
Rating:
5.0
Gisselle is an amazing and wonderful representative for your company. I was always greeted warmly, I felt my needs were addressed quickly, thoroughly and efficiently. I hope you will recognize her for exceptional customer service!
Mary Ann
Mary A
|
Overall Experience
Rating:
5.0
I've used UHaul for 30 years! That should say it all. :)
Cecilia O
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
miguel g
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Angela M
|
First Impressions
Rating:
5.0
The ebony gentlemen ..I'm so sorry I forgot his name..I'm 62..lol..anyway he was amazing kind and very considerate!
The manager and staff were exceptional as well your discounts and service are way above par..extremely satisfied with my experience!!
David C
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
steven p
|
First Impressions
Rating:
5.0
The employees at the facility are friendly and always helpful. Thanks to the all.
Charles M
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Ricky r
|
First Impressions
Rating:
5.0
Your staff is so kind and helpful
Laura V
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Scott S
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
karlene d
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Teran F
|
Overall Experience
Rating:
3.0
Too high of rent
Rob N
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
davina s
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Luz H
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Kelli J
|
Overall Experience
Rating:
5.0
Bianca was really great and helpful.
Edwin R
|
Overall Experience
Rating:
5.0
The managers were always there and polite, never had any issues. They didn’t rush my wife and I with hrs, equipment, always offered a helping hand or options! Definitely will use them again for other endeavors!
Kellen K
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
brent m
|
First Impressions
Rating:
5.0
Gissel Del Valle was WONDERFUL!! After a long morning of loading and partial unloading; she was kind, efficient and so helpful. I really felt valued as a constomer-I value customer service above all, your representatives make your brand and across the board every person I dealt with today was an exceptional employee. Thank you UHaul, thank you Ms Del Valle....I appreciate you all!!
Mary A
|
First Impressions
Rating:
5.0
The customer service was great, the young lady was very helpful and let me know which storage would be best for me and I got it. Quick and easy. Great service and very clean inside and out
Christina L
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Patricia W
|
Overall Experience
Rating:
1.0
The young men didn't record the money I gave them to rent the storage after they stated that beings I was from Michigan the 1st . Month was free . What happened to the$112.00 I payed 5/28/23 . They put it in their pockets .
They probably split a $100 the accounted for the insurance $7.00 but not the storage fees or the lock zi had to purchase at their facility .
Jerry P
|
First Impressions
Rating:
2.0
My mother told me if I didn’t have anything nice to say, not to say anything at all.
Very unhelpful staff who clearly do not like their jobs nor have any customer skills.
There is not enough room to access front storage units with all the trucks and trailers parked in the way. Was told when I came in with my trailer it “wasn’t there problem” because I should have a small truck. WTF?
Had to call several phone numbers and wait a long time before anyone would come to office to move me out. Then acted like I had put them out. Do better uhaul- and don’t put your “cell” numbers on the doors for people to call when you don’t answer.
Jacob L
|
Overall Experience
Rating:
5.0
The two employees we interacted with were amazing!
Kellen K
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
juan m
|
Overall Experience
Rating:
4.0
Great people, just too high priced compared to other locations in our area. $144 for a 10 x 10. Other locations I can get the same for $109.
Glen G
|
Overall Experience
Rating:
5.0
Veronica nice
debbie w
|
First Impressions
Rating:
1.0
Customer did not leave a comment.
Kaitlyn U
|
Overall Experience
Rating:
5.0
Staff is the best B &G wonderful
Tania A
|
First Impressions
Rating:
5.0
Great service
Dennis S
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Noell R
|
Overall Experience
Rating:
5.0
I’ve been doing business with Uhaul for year and I strongly recommend them for all your moving, storage and packing needs, plus their pricing can’t be beat! They have 24/7 Service, even during Holidays!
gina b
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
CHRISTOPHER P
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Jose G
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
BRENT B
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
James M
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Seanna Z
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
miranda m
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Luz H
|
First Impressions
Rating:
5.0
What started off rough ended pleasingly. We were on a crunch coming in from Austin with only 5 minutes to spare before closing, we made it. The young lady at the counter was very nice.
gina b
|
First Impressions
Rating:
5.0
No problems at all. Was in and out within an hour. Very grateful
clayton k
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Gloria A
|
Overall Experience
Rating:
5.0
Always worked with me and always a pleasure to see them.
emil c
|
Overall Experience
Rating:
1.0
Customer did not leave a comment.
Javeionnia S
|
Online Move In
Rating:
4.0
Great staff!!
Friendly and helpful!!!
PAUL S
|
Overall Experience
Rating:
5.0
Bianca was great to deal with. Great experience.
William S
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Yasser E
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Rene E
|
First Impressions
Rating:
5.0
The only issue I had was I felt the price for the storage facility was high. I understand there is a high demand right now, but I feel like UHaul is taking advantage of that. The two women that ran the faculty were extremely nice and helpful and I do not blame them for the prices.
Chris T
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Hugo R
|
Overall Experience
Rating:
2.0
Customer did not leave a comment.
JESSICA S
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Mary H
|
Overall Experience
Rating:
1.0
I am livid and extremely upset , after 2 attempts to get the truck I reserved, I stood out in freezing temperatures in freezing rain trying to get the code to gain access to the lock , an after the second failed attempt I was completely frozen and angry. We need to talk and re adjust the original reservation, I have no truck and have not been able to load or pack a single item when I have a very short timeframe to be moved out of my current residence. ! !
joseph b
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Martin A
|
First Impressions
Rating:
5.0
great customer service from staff
Cindy R
|
Overall Experience
Rating:
4.0
Very knowledgeable
Janice H
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Kevin T
|
Overall Experience
Rating:
5.0
I haven't had a problem, and the staff has been courteous, and helpful.
EDWARD W
|
First Impressions
Rating:
5.0
The manager and her wife were awesome friendly and professional. They made my move in easy a fun, well as fun as a move in can be.. Theses two are a great asset to your team!! Keep up the good work..
Tasha W
|
Overall Experience
Rating:
5.0
All went smoothly and efficiently
Mary H
|
First Impressions
Rating:
1.0
Lots of water leaking into my container
mason l
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Salvador C
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
JARROD C
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Bonnie C
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
anthony d
|
Overall Experience
Rating:
5.0
Bianca was outstanding!!!
Mike T
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Genise R
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Jeremy J
|
Overall Experience
Rating:
5.0
Bicana was very nice and professional. She did an excellent job at explaining all my questions and concerns about my uhaul storage and truck rentals. Good customer service is easy to find, but GREAT customer service is rare!
Jacqueline H
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
GUADALUPE L
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
victor G
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Monica C
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Andrea W
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
KAREN E
|
Overall Experience
Rating:
5.0
Bicana was exceptional! Very informative and friendly!!!
Jacqueline H
|
First Impressions
Rating:
5.0
Giselle was a wonderful courteous and knowledgeable employee. Not to mention extremely helpful.
richard r
|
First Impressions
Rating:
5.0
Bianca the site manager was very friendly professional and deserves recognition by u haul as an outstanding employee
Rob K
|
Overall Experience
Rating:
5.0
They are great y’all have an excellent team
Nitosha J
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Nitosha J
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Debbie H
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
jessica S
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Sharonda W
|
Overall Experience
Rating:
5.0
She went above and beyond to help me! It was a struggle getting everything handled and she made it much better! Great job! Great customer service!
Alyssa S
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Ashley H
|
First Impressions
Rating:
5.0
Thanks!!!
Alma M
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Lauren P
|
First Impressions
Rating:
5.0
The Team at Uhaul storage is The best...No matter when I called or what problem or question I may have had... it was always answered with such patience....Thanks Bianca & your Team.....N Guy
Nyrasha G
|
Overall Experience
Rating:
5.0
Bianca and Giselle were wonderful! Very helpful and very friendly! Thank you so much for your help as we moved from Nevada to Texas!
Alyssa M
|
Overall Experience
Rating:
3.0
It was very helpful and I loved it.
Gwenda P
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Kaitlyn U
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Angela M
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Ashley S
|
Overall Experience
Rating:
5.0
You have a great employees good manors and smile .Bicana and her staff work well. Great team you have.
GUADALUPE L
|
First Impressions
Rating:
5.0
Wonderful customer care
Joel N
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Joseph h
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Mitchell H
|
Overall Experience
Rating:
5.0
The man Daniel was so helpful. Thank you
SUCHI B
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Amy W
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
GARY S
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Joseph h
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Sydney W
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Tracey B
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
BEST W
|
Overall Experience
Rating:
5.0
5 star
CHAD C
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
MARY D
|
First Impressions
Rating:
5.0
It is close to the house and easy to get too
Larry P
|
Online Move In
Rating:
4.0
I under stand out door storage but it was a alot of pest in my storage when I went to retrieve my stuff.
Frederick N
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
danny k
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
SHERRY P
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
NATALIA S
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Teresa T
|
First Impressions
Rating:
5.0
Bianca was very nice and helpful made the process simple.
Ashley S
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Rachtavius W
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Dave M
|
Overall Experience
Rating:
4.0
.
Dave M
|
First Impressions
Rating:
2.0
The two girls that took care of me at the Waxahatchee site we're very rude very short with words and after we were getting ready to leave decided to walk out and say extra words to us that was not professional I would really consider taking these to you ladies off of your team if you have any questions please call me at 239 826 5617
diana f
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Marcela G
|
Overall Experience
Rating:
5.0
The staff here was a joy to deal with. They thoroughly explained the agreement and hours of operations.
Lowell D
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
homer t
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Brandon H
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
VERA C
|
Overall Experience
Rating:
1.0
Customer did not leave a comment.
Deana S
|
First Impressions
Rating:
5.0
The young lady at the front desk was incredibly sweet and helpful! She had really short hair and glasses I believe. I did forget her name but she deserves a raise!!!!
NIKOL W
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Erin S
|
Overall Experience
Rating:
5.0
Fast check in, good price and friendly service.
Laurence J
|
First Impressions
Rating:
5.0
Keep up the great work!!!
Stephen S
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Chris/Tamara S
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
DARRELL L
|
Overall Experience
Rating:
5.0
Bianca the manager at the Waxahachie TX location was extremely helpful. She was courteous and very customer service minded. She needs a raise!!!
James S
|
Overall Experience
Rating:
4.0
24 hr access would be nice
Jeff M
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Angel M
|
Overall Experience
Rating:
5.0
Extra Nice and helpful Staff was very appreciated!
Pam P
|
Overall Experience
Rating:
4.0
The only reason we moved was better pricing elsewhere and closer to home. Otherwise we loved the experience here!
susan l
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
helen r
|
Overall Experience
Rating:
5.0
The crew there is great. Thanks to Bianca and all.
David A
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
kyle h
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Jennifer S
|
Overall Experience
Rating:
5.0
Great service.
Harold N
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Roger R
|
First Impressions
Rating:
3.0
The hours is my only complain
Christina D
|
Overall Experience
Rating:
5.0
It was my first time using a storage facility. Gissel and Bianca made it a very pleasant experience. They were friendly, helpful and offered suggestion on the packing products, directions plus the unit was exceptionally clean.
Pam
Pam P
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
CYNTHIA H
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Janna W
|
First Impressions
Rating:
5.0
We have used this facility off and on for over 15 years. It has always been a great experience. The current staff far exceeds any of the previous staffs. They were polite and helpful. They made dealing with a move in these scary times feel safe and doable. I commend them for a job well done! I would highly recommend this facility!
SUSAN G
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Peter R
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Staci O
|
First Impressions
Rating:
5.0
Mannnn Bianca was awesome not sometimes ALL the time.. Thank you and thank you to Bianca!!
Kathy E
|
Overall Experience
Rating:
5.0
Great experience from picking up the trailer in San Antonio to unloading and dropping off the trailer in Waxahachie. Everyone at both location s were helpful and friendly.
Stuart V
|
First Impressions
Rating:
5.0
Very friendly and accommodating staff. Met our needs for 6 months.
Don W
|
Overall Experience
Rating:
2.0
Unacceptable repairs to ceiling with duct tape that ruined my belongings and black mold on my mattress and ruined paintings, purse with black mold all over it. Everything was wet. Unacceptable.
Chandra L
|
Overall Experience
Rating:
4.0
Thank you
AHMED A
|
Overall Experience
Rating:
5.0
No need to comment.
George F
|
Overall Experience
Rating:
5.0
Awesome
Keenon K
|
Overall Experience
Rating:
5.0
Very obliging,ready to help.
George F
|
First Impressions
Rating:
1.0
Was there for 2 or 2.5 days couldn't use gate card or the pin number given wrong name on acc and they Would Not Refund me even through they messed up NOT HAPPY WITH THIS FACILITY
dennis j
|
Overall Experience
Rating:
4.0
We were always treated well and were taken care of in a timely and kind manner. The facility was well maintained.
Kevin B
|
Overall Experience
Rating:
5.0
Great service,very good people to do business with.
Christopher D
|
First Impressions
Rating:
5.0
Excellent facility with first-rate customer service. Logan is an outstanding representative for your company.
Stephen W
|
Overall Experience
Rating:
4.0
Good
Brandi T
|
Overall Experience
Rating:
5.0
The young man Giovanni was such a pleasure to do business with! He was polite, attentive and answered any questions I had with professionalism and knowledge. Thank you!!
DONNA E
|
First Impressions
Rating:
5.0
Great experience great service from shaw and shank
anthony d
|
First Impressions
Rating:
4.0
Staff were very friendly and helpful. It was my first time getting a storage unit and the staff explained everything I needed to know. Everyone in the office was friendly, talkative and polite.
Christine P
|
First Impressions
Rating:
5.0
I have nothing bad to say. The customer service was excellent and very helpful. Great job !
Ebony G
|
First Impressions
Rating:
5.0
Darryl worked with me and all of my issues. Angel very sweet! Customer service was well displayed here with the staff! Thank you for giving me the opportunity 2 take care of my business.
Chrystal M
|
Overall Experience
Rating:
5.0
Excellent
Van h
|
First Impressions
Rating:
5.0
The representative was very professional, very polite, very caring for all our needs. She explained our contract to us clearly.
Irene C
|
First Impressions
Rating:
5.0
The staff went above and beyond. Great place to do business with.
Randy H
|
Overall Experience
Rating:
4.0
nice people
James M
|
Overall Experience
Rating:
5.0
Very good did everything I needed and very helpful
Robert S
|
Overall Experience
Rating:
4.0
Giovanni was very professional and helpful, excellent customer service.
Deborah G
|
Overall Experience
Rating:
5.0
Darrell, Cara, Giovanni and Angel took great care of our belongings while in storage. Thank you everyone for keeping our belongings safe and bug free.
Rebecca M
|
Overall Experience
Rating:
4.0
Convenient
DAVID J
|
Overall Experience
Rating:
5.0
No comments
Laurinda G
|
Overall Experience
Rating:
5.0
The entire staff was wonderful and the manager early helped me out when I had no where else to store my life.
Norma M
|
Overall Experience
Rating:
5.0
The staff was friendly and helpful.
Suzanne W
|
Overall Experience
Rating:
5.0
Everyone was always friendly and helpful. Service was prompt and thorough
Arthur M
|
Overall Experience
Rating:
5.0
Staff is very professional and friendly. Great group of folks.
Bob T
|
Overall Experience
Rating:
5.0
Super nice,very accommodating. Helped me get every thing I needed. Cant wait to pick up the truck and get moved. Thanks uhaul
Ollie W
|
Reservation
Rating:
4.0
I was pleased with my stay at uHaul except for one thing. Charging people additional money to access storage after office hours is ridiculous. It in no way costs you more so why does it cost me more.
Connor M
|
Overall Experience
Rating:
4.0
I never had any problems with the service or the staff.
PHILIP E
|
Overall Experience
Rating:
5.0
My experience with U-Haul was exceptional as usual
kathy v
|
Overall Experience
Rating:
5.0
Thank you everyone that helped us in our season of need. We will always remember u-haul for its kindness that was showed towards us
Stephen L
|
Overall Experience
Rating:
5.0
My experience at U-haul Moving & Storage of Waxahachie was the Best ever, Giovanni was the Most Respectful, Understanding, Professional Employee I have dealt with. He made the whole process Perfect.
elisa h
|
Overall Experience
Rating:
5.0
Very helpful service. All my questions were answered.
Fredrick P
|
Overall Experience
Rating:
1.0
My movers never showed. I have not been able to get a response to my request for a refund yet.
kathy v
|
Reservation
Rating:
5.0
It was a fantastic storage place, the staff was extremely friendly, I will use them again if I ever need storage, without a doubt.
MARK G
|
Overall Experience
Rating:
5.0
Very friendly service and a delight to work with.
MARK G
|
Reservation
Rating:
5.0
Everything and everybody that I encountered were professional and did a great job. i would definetly recommend U-Haul to family and friends.
steven t
|
Overall Experience
Rating:
4.0
I was told I could sign a waiver to turn over the items in my unit that I no longer wanted When I got there to do so they told me no & did not give me a reason why. But discussed among each other afte
Mercedes F
|
Overall Experience
Rating:
5.0
I had nothing short of Excellent customer service, safe,clean and secure property! It was Awesome doing business with my Fantastic Friends! Love Y'all!
milton m
|
Overall Experience
Rating:
4.0
The trailer that I picked up had lost a wheel by the time I got to the place that I was going to load it. It looked like the bearings had been going out for a long time. Another trailer was brought
