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CHARRON DCustomer Reviews for U-Haul Moving & Storage of Webster
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Nothing! Marilyn and Liz were wonderful! Very kind and personable!!
ANTHONY MAll worked out really well and easy. Staff was very friendly and helpful. Great service. Thank you all!
Ron SWiFi was sluggish, so I had trouble adding photos of the truck to the U-Haul app. I did get it done, but I had to take all the pictures a second time. Otherwise, friendly staff, clean truck, no problems.
JAMES HI had two large storage units. As checked off above an excellent experience. Marilyn and Kathy were excellent, thorough, and more than helpful with everything. They handled everything professionally and I thoroughly enjoyed working with them. Helen Kierstead
HOWARD I | Overall ExperienceManager was extremely helpful; all staff was courteous. First time using a storage facility - everything was explained well.
Susan P | First ImpressionsStaff is friendly and helpful, entire site is clean, snow cleared. Well done.
Alan K | Overall ExperienceTold them I needed an extension for 2 more days. They tried to run a 4 day extension. I transferred only enough funds for a 2 day extension so the payment went pending for a day then returned. Uhaul wasted no time in embarrassing me by having the truck repoed while I stopped for lunch. No call from them to tell me the payment didn’t go through. Then they kept my stuff located in the truck and claimed they didn’t know where it had ended up. Sickening and embarrassing.
Edward V | Overall ExperienceThis was the best experience I've ever had with U-Haul! I will tell everyone about the excellent service
TREYTON VService is good 👍🏽 very clean
Gladys N | Overall ExperienceWe had issues with the key fob after hours and were unable to use it to get into the gate. We had to call customer service to return our u haul.
DANIELLE SMarilyn was a joy to work with as very professional and welcoming.
John N | First ImpressionsEverything was ready and clean at 9:00 a.m. The clerk (I have forgotten her name, sorry) was wonderful and helpful. I'm sure we will rent from U-Haul in Webster again.
ANNE MMarilyn, and the rest of the staff, are very professional, and personable!! They all do an excellent job!!! I am very pleased with the service they provided!!!
Ronald R | Overall ExperienceThe girls are fantastic
ANTHONY PThe lady who helped me with finding the right size space , and helping me in the snow with the lock on two different days was very helpful and patient with me and my questions..
Quiana M | First ImpressionsThe facilities are easily accessible, well-lit and very clean. Marilyn and Cathy and other staff are pleasant and helpful. The property is efficient and well run. I recommend to anyone needing long or short term storage. 5 stars!
Alan K | Overall ExperienceGreat, helpful staff however pricing is 20-25% above market.
MICHAEL T | First Impressions5-Star service from Marilyn and superbly maintained facility!
NIRZA R | Overall ExperienceThanks
David J | First ImpressionsThe storage is very clean and smell great. The van I have rented is smooth and clean.
Christina D | First ImpressionsEverything went smooth no issues
CHRISTINA FMarilyn and staff manage a great location. Rick Brown
RICHARD AThis facility is very well maintained and service is excellent. I hope I never have to use a storage facility again, but I would not hesitate to use this one if I ever need this service again.
DAVID S | Overall ExperienceNothing the employee were extremely helpful and very pleasant. The entire process was a good one 👍 ty!!
WENDY MThe associate that rented me the dolly waited for me passed closing time. She didn’t rush me and was extremely polite and professional in such a stressful time.
Sherise BThe attendant at the site (General Manager, I do not remember her name, unfortunately) was incredibly helpful, despite some tech issues complicating the process.
William C | First ImpressionsNot much to change. I saved not quite 50% over a local moving company. The truck was $100 and hired two movers for $360 off of the u-haul site. They worked out great. Local Moving company quoted $800 for same job.
John RMarilyn goes above and beyond to be sure you have all you need. The facility and property are clean and well lit. Easy move in and move out. Convenient location.
Alan K | First ImpressionsThe staff was exceptional
Richard H | First ImpressionsKathy made the rental process simple and very easy. Liz made the return simple and very easy. Marilyn made my purchase of Shoulder Dolly Moving Straps simple and very easy. The truck had a lot of miles on it (almost 154,000), bit it ran great (most important for a 700 mile round trip) and got the expected gas mileage.
MICHAEL MGreat service. Easy paperwork. Cost is very fair
DAVID MThis is my second truck rental in a month. The first rental, Marilyn took care of me and made the process quick and seamless. The second rental I used the app. That was great too. Marilyn and U-Haul have it figured out. I was pleased to learn they store cars too. I wish I knew about these guys sooner. Nice job!
Matt TLiz, and Kathy, made the rental drop off and my next reservation very easy and pleasant.
MICHEL MPerfect.
MICHAEL JMarilyn was so helpful in showing me the many options I had in moving out of a house and into an apartment. She is a “Top Shelf” Manager! Rick Brown
Rick B | First ImpressionsMarilyn is the very best! Super helpful and as accommodating as possible! Leased for one year. Moved out and forgot to take the key with me and she mailed it to me!! Best experience ever had with UHaul interaction!
TOWANDA L | Overall ExperienceThis facility was the best I’ve ever used for storage and truck rentals!
Ceara S | Overall ExperienceExcellent storage facility.
WILLIAM H | Overall ExperienceThe reservation and rental was very simple. Marilyn was very knowledgeable and helpful when I rented the truck. Kathy was very knowledgeable on the phone prior to the rental and made the return very simple, quick and easy. The whole rental experience was very pleasant and the truck was great!!
MICHEL MGreat place!!!
DAVID P | Overall ExperienceWonderful customer service team!! Give them a bonus or raise😅
Anne BPolite fast service
JUSTIN DMarilyn, the manager was always very helpful. She is affable and professional.
ROBERT S | Overall ExperienceExperience so far has been really good.
JO K | First ImpressionsThere is nothing to improve. Marilyn, at the Webster location, did a great job!
GEORGE RLabor Day staff was amazing
ERIKA LStaff was very helpful, especially in picking out the size unit I needed thank you
PHILIP M | First Impressionsvery helpful Thanks
PHILIP MHave a moveable stand for the credit card machine hard to see when you are a shorter person with the desk bring higher.
KIMBERLY LWas not my original location. Original location Truck key was not there, and there was little intrest in helping resolve my issue for a had to drive long distance move Saturday. The second location was extremely helpful, while they could not find a truck in thier location he helped coordinate the Webster pick-up
Eric MThis place is great!!! I felt safe soon as I pull up too the gate thank you guy’s again!!! 😊
Stephanie C | Online Move InTried returning the truck. Followed prompts on app. Got to end and there was no gate code to get in. Had to call customer service and waste over an hour trying to properly return the truck. WORST UHAUL EXPERIENCE EVER. FIX THE APP!!!!!!!!!!!
Joseph LLots of bugs in the units that can harm or get into your belongings
KENNETH M | Overall ExperienceWe didn't have any issue with this facility. It was easy to get a unit. It was clean and safe. It was easy to access. And it was easy to finalize things once we were done using the unit. We highly recommend!
TAMMY B | Overall ExperienceThe people were so nice and accommodating.
Denise A | First ImpressionsGreat experience. Friendly and knowledgeable staff and very easy to work with.
Craig BThe front desk was awesome, and I was helped instantly. These women really helped me out the last 3 days. I am extremely grateful to them.
Roniel RMs. Arbo was fabulous. Would definitely rent from her, again. TY!
Jeb ADidn't realize you had access hours, in a well monitored facility it should be 24 hour access trusting cameras. Also 6 pm is crazy early to close and no one made me aware of your hours while making the reservation. I called at 5:50 to confirm the address and am glad I did as a rush phone check in is the only reason I actually got the space I reserved. Had I not happened to make that call I would have been in an UNACCEPTABLE, UNCOMFORTABLE position
Nate A | First ImpressionsThe front desk people were always so nice!
IRIS W | Overall ExperienceThis location stands above the rest.
THEODORECLARK IOnline option did not coincide with store
Tiffany RMarilyn was so helpful in making sure I was able to get a truck her internet went down several times when she was trying to make my reservation, at one point she said that she wouldn’t be able to help me but if anything changed she said she would call me, so I went down to hertz and they wanted to charge me some outrageous price and the phone rang it was Marilyn and she said I got a reservation for you, I know it sounds corny but she saved my day I just want to say Thank you so much.
James G | First ImpressionsOffice hours said 7pm Was there at 545 gate closed
DAVIDJOHN J | First ImpressionsMarilyn Ardo and her crew do an outstanding job there and is very friendly to work with.
NELSON C | First ImpressionsThe person at the desk was very helpful, I believe her name was Madlin or Marilyn. Moving in and then moving from one unit to another she was very helpful, friendly, and professional.
MIKE H | Overall ExperienceNo comment, as all was excellent , and Marilyn was so helpful !
ANTHONY C | Overall ExperienceMarilyn gave us options that were extremely helpful.
April W | First ImpressionsThe associates are very friendly. I recommend performing an inspection with the customer before giving them the vehicle and ensuring the it is clean before pickup if possible.
Carolita GHappy with the service and my locker
Virginia P | First Impressions