Customer Reviews for U-Haul Moving & Storage of Wesconnett
24/7 Rentals  |  U-Haul Truck Share 24/7^© Location

Rating:

1.0

picked up the truck has tank on E

Rating:

5.0

The young lady at desk was amazing help

Rating:

1.0

My unit got broken in to and everything stolen

Rating:

3.0

Mobile pick up was a little frustrating, because the code was not unlocking the lock. Had to call twice for help and eventually had to switch vehicles.

Rating:

1.0

My Unit got Stolen Twice and they put a lock on my Storage and Auction my Items. Had to have the Manager come and Break the Lock with the black tape to have access to my Stuff. Called and left messages several times no one calls back or made changes until the person they sent to break the lock and I had paid Storage for Two Years.

Rating:

4.0

I have been dealing with the u haul since the 1990's so I'm very satisfied with the service and staff..

Rating:

5.0

I had a very pleasant experience with U-Haul services. Staff were professional and courteous

Rating:

5.0

Uhaul for years my family have used, and they have always been very good to us. They have are always been the best to my husband to us, you can get everything you need for moving right there, and the people are friendly, polite, and they are courteous and the are professional. Just very nice to do business with. Thank you so very much!

Rating:

5.0

Here's a sample review of a positive U-Haul experience: --- I recently used U-Haul for my move, and the experience was excellent from start to finish. The online reservation process was quick and straightforward, making it easy to select the right truck size for my needs. When I arrived to pick up the truck, the staff was friendly and efficient, walking me through the rental process and answering all my questions. The truck itself was clean, well-maintained, and easy to drive. I was especially impressed by the convenient drop-off process, which allowed me to return the truck after hours without any hassle. The pricing was transparent, and I appreciated the reasonable rates for both the rental and mileage. Overall, U-Haul made my move stress-free, and I’d definitely use their services again. Highly recommended!

Rating:

3.0

Need to communicate to each other about there customer.

Rating:

4.0

Overall everything was very good customer service was pleasant storage was clean and adequate for my need . I would recommend highly to everyone. Thank so kindly.

Rating:

1.0

How the hell do you not provide Folly's if paid for?

Rating:

2.0

bad customer service and the units were not clean before we used

Rating:

1.0

I never moved in the unit. I made the reservation after 11pm because it falsely advertised 24 hour access. They took my money knowing that it’s not a 24 hour access facility. I found a unit somewhere else and moved my things there. Long story short I need my money back. I never moved in the unit at all.

Rating:

2.0

Everytime I’ve had an interaction with staff (other than when I called to speak with the manager after the gates didn’t open once and received a $10 credit) they were uninformed or unhelpful. I had moved out and called up to the office to inform them. I was told I needed to take a picture and come by the office. I get around via e bike and my phone camera didn’t work & I always see a grounds person at the facility so I asked if one of the staff could do so for me instead & email me a receipt confirmation. A week went by and I hadn’t received an email. Called back and spoke with the same staff before , Kody I believe, and he said he remembered speaking to me and assured me he was headed there himself to do it for me. He sent me an email shortly after. The price for the small unit I had was unfeasible and my main reason for moving out especially with the almost $10 price increase that occurred. The previous storage unit I came from ( Atlantic Self storage) had a great discounted 3 month deal upon move in and I had a bigger unit for still less than what I was paying after that 3 month promotion ended. The location is convenient but the price and service / lack of knowledge & training or the staff is not.

Rating:

2.0

I did not like the pick-up location. I had my head on a swivel because there is many un-housed people around. I was so sketched out, that it took me DOUBLE than normal time to get this truck. I'm am an empathetic person, but this location was connected to a walmart parking lot on the worst side of town. If you're in Jacksonville, you already know to stay away from 103rd street. I will only ever use an in-person uhaul again. Using the mobile uhaul was incredibly frustrating. I'll never ever ever do a mobile pick up again. And definitely not on 103rd st Jacksonville fl. (Loved my movers though. They were 5 star)

Rating:

1.0

The RV/parking storage area was in shambles. Trash everywhere, peoples junk filling their rental spots. Someone was using my assigned spot to park their car when they took their truck out. I submitted a move out request via the app on June 15th, I received a late rent notice via the app a few weeks later, attempted to contact the location with no response, I then received an email stating my rent was late. I attempted to contact the location again, with no answer. I reached out to customer service, who attempted to contact the location, with no success. I then received a letter in the mail stating my account was being sent to collections. I tried to call the location every day for a week and no one ever answered. I was finally able to get customer service to get ahold of them on July 19th and have my account cleared out. Shady business practices!

Rating:

5.0

Thank you

Rating:

5.0

Thank you Ms. Ciara. You're beautiful, intelligent, and super awesome. You're the best. Respectfully Your Mrs. Wanda L. Jones

Rating:

2.0

Had a difficult time canceling as no one was ever in the office and expected you to know the other location

Rating:

5.0

Cynthia was very cool and helpful process with smooth and great management

Rating:

5.0

I just don't like the part that it close at 10pm wish it can stay open until 12 midnight

Rating:

2.0

I arrived at one U-haul location for storage and then had the manager to call at another location who told me the price and also stated that I would get a month free with no mentioning of a truck rental ( as I knew that this was a pass promotion only). I arrive at the location and salesperson went into an office and spoke with a man who told her yes to the first month free. Very friendly person.I went to look at the location of the unit and told the person that I would be back in the morning to sign the contract. When I arrived the next morning the person told me that she was the manager and that the promotion was only if you rented a truck. In a very rude manner she kept repeating that the sign is on the door as you enter. I only purchased the unit because I had movers waiting on me. Atlantic was going to rent a unit to me at three months half price.

Rating:

5.0

Brandon did a great job signing me up! Professional and straightforward. Great experience!

Rating:

5.0

The manager Cierra Johnson and her staff, is very knowledgeable about the products and services that U-Haul provides. They're also very pleasant to work with. They DEFINITELY have my business.

Rating:

5.0

Thank you so much for your services. I don’t expect to need a storage area anytime soon, but if I do, I will definitely call you.

Rating:

4.0

Cierra Johnson was my representative and she was very nice and professional at her job. She is a great asset to Uhaul.

Rating:

5.0

Very easy going in and out .. nice set . Up .for Vehicle going in and out .. pad lock ready available

Rating:

5.0

Thank you U Haul for storing my stuff for 10 years I will use and recommend U Haul in the future

Rating:

2.0

The the size unit I got was small for the price no one was ever there during business hours there was rat and roach feces in my stuff and in the unit when I left Would rent from y'all again would just buy rat and roach killer for my stuff ..

Rating:

4.0

Have always had great customer service from your team members. Quick, professional issues resolution each time. Well done.

Rating:

1.0

The storage in water damaged my property.

Rating:

5.0

Thanks for great customer service

Rating:

1.0

I moved my vehicles from this storage due to poor security, and the staff not caring at all, my 2 vehicles were damaged different occasions. First incident my vehicles were hit twice from the occupants that was next to my parking spot and nothing was done about it after looking at the damages happening to my vehicles on camera. Second incident my front left headlight was damaged informed management and nothing was done about it nor were the cameras reviewed and the last straw was when I went to check on my cars on the 12th of August I drove towards my rented space and saw the tarp that was covering my vehicle had been removed and saw my one car stripped from parts under the hood along with the rims my car was on also parts on the inside ripped out, my outside chrome mirrors were stolen on both sides and whomever stole the rims was so kind and replaced with tires and bricks likewise my trunk hood was cut near the lock area to see if I had any kind of music/speakers. I don’t recommend this place for no one and their personal belongings if they care about what’s being stored. This has been the worse 2 years ever I would never refer anyone to this location!!!! Oh but they will send a bill monthly faithfully for you to pay but not accountable for damages that take’s place on the property.

Rating:

5.0

Overall comments U-Haul is the best I would recommend you all to anyone thank you for your services

Rating:

5.0

I thought the move-in went smooth

Rating:

3.0

The only complaint 3 have is at the time of my rental which was all done online I rented a truck an a storage room and was given the access code, at no time was I told that there was a web site where you could go to otherwise than the one where I saw an inventory of my payments and storage # I continued to contact corporate and the storage facility to no avail to get the code again after 2 years finally after going into the office of another place they directed me to the website, which could have been done all the other times I called.

Rating:

5.0

Everything was great!

Rating:

1.0

Gate was broken. Impossible to get ahold of staff. A BUM WAS LIVING IN MY RV! Place was dirty and unkept. Would never store any kind of property with UHaul ever again!

Rating:

3.0

There were a lot of bugs at this location. The furniture was very dusty from being in the storage facility here. The people were nice, but at this location, no one is physically here. I would not come back to this location for storage.

Rating:

5.0

I had roaches a bugs other than was secure

Rating:

5.0

LolNo one said I had to get a remote to exit the facility

Rating:

5.0

The online registration process was awesome and easy. Sure beats having to wait in line or in the office. Find the unit, check availability, purchase, and move in. Done. They even offer reasonable insurance rates. Also comes with a free circular style lock. Good job U-Haul

Rating:

1.0

You guys rented my boat storage out before ours past due I was still using it had it in a repair shop you’re renting it out while I have this boat in the repair shop it was an even past due year we never use you guys again

Rating:

1.0

They called me repeatedly and threatened me all the time

Rating:

3.0

It was ok with me

Rating:

5.0

The lady I dealt with was very understanding and respectful.. thank u

Rating:

3.0

I enjoy the time with you but no longer need the unit

Rating:

1.0

I had the worst experience ever from over the phone to actually going inside of the building the ladies both hung up in my face gave me conflicting information and then didn’t reserve me a storage correctly, I had to go on blanding blvd. to pick up my lock and everything esle,they have terrible customer service and I will never come here again

Rating:

5.0

Light didn’t work in storage unit

Rating:

1.0

Items were removed from my storage

Rating:

2.0

I am still being charged for a storage a month after we turned it in ! Would like someone to call me since at the location no one answers the phone !

Rating:

5.0

Great storage experience

Rating:

3.0

I made payments at the Blanding location so my response to the staff is based on interactions with them... Attitudes were bad, body language and facial expressions were awful and the way they lounged around didn't make you think you were in a place of business

Rating:

2.0

We had no light in the unit. I reported it and was told they had to remove it due to squatters. The area around the unit was dirty and full of pot holes. There was animal feces all over the lot. I could never get through to the office..always busy, disconnected. Customer service would send messages. Still waiting to hear if move out wad approved. Will never rent from them again.

Rating:

4.0

Lite did not work in #256, #4065.....

Rating:

5.0

We feel safe about our decision and that's important for our family.

Rating:

3.0

Not prorating the rent for the unit really sucks. I could not move out bt the due date so I have to pay for the whole month What a horrible policy this is for the customer. If they can prorate when moving in then they should prorate when moving out. Screw u-haul!!!!!!!!!!!

Rating:

4.0

Helpfull

Rating:

4.0

Found me perfect storage size

Rating:

5.0

Everybody nice

Rating:

1.0

Homeless squatting in the units along with the disrespectful staff I would not recommend this place to my worst enemy. I was lied to by the manager Jacob after they erroneously placed a lock on my unit stating non payment even though after reviewing my file there where no late fees associated with my account and I was paid until next month. He stated that he would refund me the amount because there was no lock smith available until pop a lock shows up and charges 140 and magically the lock smith who he stated was in Tallahassee was at my unit in less than 10 mins. So in conclusion unprofessional staff unsafe storage and a all around horrible experience!

Rating:

5.0

Awesome service

Rating:

5.0

Great Outstanding Services

Rating:

5.0

Bien amables.

Rating:

5.0

Falto luz dentro de mi garaje rentado

Rating:

4.0

Could never contact Storage personnel by phone

Rating:

5.0

U-Haul needs a better computer system.

Rating:

3.0

Great service by the representative who helped me did everything great I really appreciate what also really put me in a great unit didn’t know about the rodent boxes that be in the unit and it looks like a dead small frog was in there that I have to get out besides that everything else was good

Rating:

1.0

Was not provided the access code to my unit for almost a week along with calling the store with no reply which coast needed out of pocket the staff was unprofessional along with the fact they provided me a vehicle on empty after being told it was on 1/8th.

Rating:

5.0

Easy check in. Questions answered on up coming rental reservation. Very fast.

Rating:

2.0

Always a different staff each month,at one point they cut my lock off after mistaking me for another Tennant that was moving out.when th mgr told me not to worry about paying my rent for that month they penalized me for not paying.of course when I went back in to resolve,that guy was no longer there to confirm what had happened the previous month

Rating:

5.0

This site will work with you very helpful and kind people

Rating:

5.0

Always get great service.

Rating:

5.0

nada

Rating:

1.0

My unit became roach infested when calling office i could rarely talk to local office staff when reporting and resolving the issue national staff would take a msg and i never received a return call had to go to the office there i was given ins number to call and was told uhaul dont do pest control i lost my key i wasted time calling uhaul for help to no avail went to office someone was to meet me with fogger for me to use as the ins agent advise them to do the pest control no one showed went back to office next day young lady met me and gave me the foggers i set the off in the unit my unit door was stuck calling uhaul call goes to national as usual they took my number msg surpise i got a call back only to get stood up someone was to meet me at my unit they didnt show i had to go to office and they did show up this time sadly i threw away all my clothes and other items and moved the remaining things to a different storage place uhaul facilty and customer service was awful i would expect this company to provide pest control and check unit doors condition and great customer service these units are not cheap.i struggle to pay im on a fixed income but i wanted a safe clean secure and kind people to assist.when needed

Rating:

5.0

Rented RV storage the last6 years. Convenient and cost savings. Location is Florida. Minimal winterizing, not necessary to drive 1000+ miles home which saves on gas and less wear and tear.

Rating:

2.0

A truck parked next to our camper covered our camper in mud and debris. The truck hit two cars in the space on the other side and U-Haul did nothing. This place smells like cat urine. Staff at the neighboring facility and over the phone are virtually useless if you can get them at all. Staff should be present at the Wesconnett facility but U-Haul cuts corners so no one is present on site. You have to drive a couple miles down the road to get anyone. I would definitely not recommend this storage facility to anyone.

Rating:

2.0

Zero communication.

Rating:

2.0

I had to go to 3 different U-Haul to finally get my storage. No one told me this location had no office after I sit there 45 minutes waiting in someone to return like customer service told me to do. I was late getting to my moving appointment that I hired movers through y’all

Rating:

1.0

When I got to the location the code that your company had provided me didnt work, there was no one on grounds to help me at all. I called the number for the location and it was a corporate number and I had to go the blanding site to cancel my reservation because they couldnt do it over the phone i ended up having to walk all the way to blanding just to get a refund. The website says no where on there that its a hub location or 2nd entaty that the main hub is 6100 blanding blvd and there will be no one on the westconnect location and that it isnt 24 hrs when it clearly says it is 24 hrs. So i am waiting for the 72.10 to be put back on my card. I will not recommend ur company for storage.

Rating:

5.0

Storage was great no issues I will surely recommend

Rating:

1.0

I tried to call the office number several times no answered. I wanted a closed in unit not a parking spot. i would like a refund for the money I spent. I cant even find out if anything else was available because no one answered phone

Rating:

5.0

The staff at u-Haul have all been very helpful and nice. Even though there is no one physically present at the U- Haul right now, they are not far away.

Rating:

5.0

This I-haul place served me amazingly Always willing to work things out with me when financial times got rough Only bad thing was the rat droppings in the storage unit constantly However I would definitely return and recommend using for others Thank you

Rating:

4.0

Easy and fast

Rating:

5.0

The truck had a huge hole which damage a few boxes and my fur bench🤦🏾‍♀️🥺🙄 but the helpful gentleman started a damaged insurance claim.

Rating:

3.0

Fob didn't work from day one. And several weeks after. No one ever answers the phone locally.