My Unit got Stolen Twice and they put a lock on my Storage and Auction my Items. Had to have the Manager come and Break the Lock with the black tape to have access to my Stuff. Called and left messages several times no one calls back or made changes until the person they sent to break the lock and I had paid Storage for Two Years.
Ailady D | Overall ExperienceSelf Storage Units in Jacksonville, FL, 32210
U-Haul Moving & Storage of Wesconnett
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U-Haul Moving & Storage of Oak Hill
7052 103rd St, Jacksonville, FL 32210 View Available Units0.3 miles from this location -
U-Haul Moving & Storage of Westside Jacksonville
6100 Blanding Blvd, Jacksonville, FL 32244 View Available Units1.1 miles from this location -
U-Haul Moving & Storage of Jacksonville Heights
9422 103rd St, Jacksonville, FL 32210 View Available Units3.3 miles from this location -
U-Haul Moving & Storage at Fouraker Road
1501 Normandy Village Pkwy, Jacksonville, FL 32221 View Available Units3.3 miles from this location
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- 3.5 Average Customer Rating
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I have been dealing with the u haul since the 1990's so I'm very satisfied with the service and staff..
demico B | Overall ExperienceI had a very pleasant experience with U-Haul services. Staff were professional and courteous
JENNIFER L | Overall ExperienceUhaul for years my family have used, and they have always been very good to us. They have are always been the best to my husband to us, you can get everything you need for moving right there, and the people are friendly, polite, and they are courteous and the are professional. Just very nice to do business with. Thank you so very much!
John H | Overall ExperienceHere's a sample review of a positive U-Haul experience: --- I recently used U-Haul for my move, and the experience was excellent from start to finish. The online reservation process was quick and straightforward, making it easy to select the right truck size for my needs. When I arrived to pick up the truck, the staff was friendly and efficient, walking me through the rental process and answering all my questions. The truck itself was clean, well-maintained, and easy to drive. I was especially impressed by the convenient drop-off process, which allowed me to return the truck after hours without any hassle. The pricing was transparent, and I appreciated the reasonable rates for both the rental and mileage. Overall, U-Haul made my move stress-free, and I’d definitely use their services again. Highly recommended!
RONKA G | Overall ExperienceNeed to communicate to each other about there customer.
TIMOTHY B | Overall ExperienceOverall everything was very good customer service was pleasant storage was clean and adequate for my need . I would recommend highly to everyone. Thank so kindly.
Janice W | Overall Experiencebad customer service and the units were not clean before we used
JARVIS D | Overall ExperienceI never moved in the unit. I made the reservation after 11pm because it falsely advertised 24 hour access. They took my money knowing that it’s not a 24 hour access facility. I found a unit somewhere else and moved my things there. Long story short I need my money back. I never moved in the unit at all.
Whitney H | Online Move InEverytime I’ve had an interaction with staff (other than when I called to speak with the manager after the gates didn’t open once and received a $10 credit) they were uninformed or unhelpful. I had moved out and called up to the office to inform them. I was told I needed to take a picture and come by the office. I get around via e bike and my phone camera didn’t work & I always see a grounds person at the facility so I asked if one of the staff could do so for me instead & email me a receipt confirmation. A week went by and I hadn’t received an email. Called back and spoke with the same staff before , Kody I believe, and he said he remembered speaking to me and assured me he was headed there himself to do it for me. He sent me an email shortly after. The price for the small unit I had was unfeasible and my main reason for moving out especially with the almost $10 price increase that occurred. The previous storage unit I came from ( Atlantic Self storage) had a great discounted 3 month deal upon move in and I had a bigger unit for still less than what I was paying after that 3 month promotion ended. The location is convenient but the price and service / lack of knowledge & training or the staff is not.
MORGAN M | Overall ExperienceThe RV/parking storage area was in shambles. Trash everywhere, peoples junk filling their rental spots. Someone was using my assigned spot to park their car when they took their truck out. I submitted a move out request via the app on June 15th, I received a late rent notice via the app a few weeks later, attempted to contact the location with no response, I then received an email stating my rent was late. I attempted to contact the location again, with no answer. I reached out to customer service, who attempted to contact the location, with no success. I then received a letter in the mail stating my account was being sent to collections. I tried to call the location every day for a week and no one ever answered. I was finally able to get customer service to get ahold of them on July 19th and have my account cleared out. Shady business practices!
EMILY H | Overall Experience