Customer Reviews for U-Haul Moving & Storage of Wesconnett

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Wesconnett

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Whitney M. | Overall Experience |
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Storage had rats droppings. Roaches and spiders everywhere there in all my stiff

Thomas C. | First Impressions |
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I reserved my space on line. A lot of questions were repeated at the checkin. Process seemed to take longer than I thought it should have. Gate clicker did not work.

Ricardo R. | First Impressions |
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Great Team, they go above and beyond to assist you, the office was full and they manage to greet you and make everyone feel welcome

Paquita L. | Overall Experience |
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Customer did not leave a comment.

Brielle W. | Online Move In |
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Needed to be refunded and was not after being told I would be called in 20-30 minutes by the manager to actually assist me but he never called or reached out. Still awaiting over a week.

ramon c. | Overall Experience |
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Customer did not leave a comment.

Anthony P. | Overall Experience |
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Great service thankyou

Eric W. | First Impressions |
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Customer did not leave a comment.

Gordon K. | Overall Experience |
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Friendly staff and secure facility. We had our camper stored there on and off for almost two years, the last time, it was there for almost a year straight. It was dusty when we finally came to pick it up, but there were no rodent or insect infestations which were our biggest concern leaving it for so long. We would recommend this location and will definitely use them again in the future.

Voronica B. | Online Move In |
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871068-00108219 is my account number. I am trying to add it and have not been successful. Called 800 number and they stated it would be taken care of. How am I to pay when I have no verifying account? I also need a remote for access to gate.

Edward S. | First Impressions |
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Awesome

Andrew B. | Overall Experience |
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The actual storage location on 103rd does not have an office. I found out about it through the 6100 Blanding, Super Center.

Andrew B. | First Impressions |
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We pulled up not scheduled to turn in a car transport, and find a large storage unit, and Charlotte was able to help us. I was very grateful!

THOMAS C. | Overall Experience |
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Sign out was easy and fast.

Jamie W. | First Impressions |
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Thank you for helping with great customer service hassel free.

AKEEM P. | Overall Experience |
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Multiple times their was people jumping the fence and sneaking in, I never once felt safe with my motorcycle stored at that facility. Need bob wire on top of the fence and LED over every storage unit.

Brenda T. | Overall Experience |
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UHaul is good for my time of needs very easy to get to. So of there workers know what they are doing.

DAVID G. | Overall Experience |
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I enjoyed the facility for so many years. Communication between client and storage mgmt should be easier! I tried numerous times nvr got called back. This is bad service! I’d use another company now

April R. | First Impressions |
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Highly recommend! Great service

BRIANNA B. | First Impressions |
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Great job. Was easy and worked with me when my reservation was canceled due to the hurricane.

Steve P. | First Impressions |
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The facilities are very clean. The first time I went to my unit it was before daylight. I had trouble finding it and a lady met me, directed me to my unit and had a pair of scissors to open my lock.

GREGORY H. | First Impressions |
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Luke was excellent. Great employee

ERIC S. | Overall Experience |
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Storage area was very secure. Thanks

Irene S. | Overall Experience |
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I appreciate your kindness during my rental time with yoour company.

Steven M. | Overall Experience |
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Ample size and a reasonable price combined with a helpful staff and a great location made for the great experience. Will def use again .

Gwendolyn B. | First Impressions |
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Workers were very nice and knowledgeable

Jennifer C. | Overall Experience |
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Meagan is the best!

Lisa S. | Overall Experience |
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Thank you for helping me with every thing.

irene s. | Overall Experience |
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Staff bnbis awesome.

ciarica m. | Overall Experience |
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the staff at the storage location it self was great...I moved out before 02/11/2019 ...however I was not advised prior to renting the storage that my rent would not be prorated so I am upset that I wa

jim c. | First Impressions |
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Everything was ok.

Laura B. | First Impressions |
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GREAT employees.

christie l. | Overall Experience |
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I still would like to see people on sight the automated thing is okay but I would still like to see people on sight

Shantrel D. | Overall Experience |
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Room for improvement

david t. | First Impressions |
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The call service is very poor. The ladies would require giving them a lot of identifying information and then no one would call us back. This happened several times. Very frustrating.

IRA H. | Overall Experience |
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I have used the storage for about two years and I have no complait I have enjoyed it. Thank you

Cindy H. | Overall Experience |
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They need to get the way they handle payment fixed. I was under the impression payment was automatic to come out of my bank account but instead I was hit with a hefty "late' fee. Ridiculous.

Christopher W. | Overall Experience |
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This is absolutely the worst UHaul facility I have ever been to! I have moved many times and can say that using U-Haul. Recommend mananagment change and facility refurbishment. Storage unit leaked.

Brenda W. | Overall Experience |
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I am very disappoint with UHaul furniture got messed was paying insurance and you all refuse to reimburse me...awful letting everyone know what UHaul did to me

Joseph M. | Overall Experience |
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Staff was extremely friendly and helpful. Great price for vehicle storage.

Joaquin S. | Reservation |
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Worst experience as a customer with any entity. My calls were transferred numerous times and no one had an answer for any of my questions. Rude CSR lady. Overall experience was horrible at best.

danny m. | Reservation |
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My 1st experience wasn't quite what I thought it would be but after I went in the next day I had a wonderful experience with the management and staff I definitely recommend this place as a 5 star ...

JUNE G. | Reservation |
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couldn’t find our reservation upon arrival, collected another credit card number to create a new account for the remtal and tried to charge For the free rent. Then placed a lock on unit for nonpayment

Kelvin P. | Overall Experience |
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Could not speak with on site person

zhaquasha w. | Reservation |
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Great service provided

John H. | Overall Experience |
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The staff was very knowledgeable and helpful at all time.

Mitchell L. | Overall Experience |
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My name isn’t Mitchell Lee, I made that clear numerous times. The gate card never worked, they were aware and did nothing. The gate acknowledged me as some lady named Amanda & nothing was done. Thanks

David H. | Reservation |
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Location says 24 hours & we got there around 5pm & no one was there. The online check in would NOT let us check in. Had to find another storage since U-Haul was just not cooperating.

ALAN F. | Overall Experience |
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There is no office at this location making it necessary to drive to Blanding Blvd.

Allen G. | Overall Experience |
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NA

deborah e. | Overall Experience |
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Excellent customer service representative found me a shed at the last minute. My reservation was at the wrong part of the city. Which wasn't convenient for me at all.

SHANDRA S. | Overall Experience |
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Thank you for you impeccable customer service. If I ever need storage again I will be using you all and this location.

Ethna L. | Overall Experience |
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My experience was excellent, the employees were friendly, helpful, and knowledgeable.

JOSHUA S. | Overall Experience |
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The whole "leave your lock on an empty unit otherwise it'll be kicked out of the system and future access will be denied" is ridiculous. Rent is paid monthly thereby access should be monthly.

Tina F.
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Drop off was a nightmare. The GM Paul screamed at me in front of other customers.

DENITA D.
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Told clerk miles were off from contract.... I guess she forgot to change it and I was still charged for 2 miles. Yeah only 2 miles but uhaul wants their money for only 2 miles. Other then that a great experience.

Frances D.
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Very satisfied

marta G.
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Customer did not leave a comment.

JAMESY R.
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The agent was amazing!!

Carlos M.
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???????

Alisha W.
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Customer did not leave a comment.

florence T.
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Customer did not leave a comment.

ALEX B.
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Customer did not leave a comment.

robert B.
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Offer them a free beer after there use

dan L.
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Customer did not leave a comment.

timothy N.
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Customer did not leave a comment.

gerald M.
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Customer did not leave a comment.

antonio T.
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The experience was great and employee was very accommodating keep doing what you're doing

Mary W.
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Customer did not leave a comment.

Charles D.
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Very helpful and friendly people

Maddison S.
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Customer did not leave a comment.

Taylore C.
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Customer did not leave a comment.

Jasmine H.
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My significant other was recently diagnosed with a terminal illness and our lives sudden changed! We made a decision to move out of town closer to his family as he receives treatment. I was so worried about moving our belongings to a new city and still managing his care. Donyell was overly amazing in eliminating my stress of moving!!! She demonstrated excellent customer service skills and professionalism! Donyell was with me during our entire moving process...from choosing packing supplies, reserving our storage unit, booking the U-Haul truck, and even providing kind words of love & encouragement! If I could come to her store EVERY time I needed to move...I totally would! I would overly recommend anyone moving to or from the Jacksonville area to stop by and see Donyell! Never has my moving experience been so carefree and smooth! Thank you Donyell for your awesomeness!!

luis C.
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The truck I drove had an issue with a break light. The light beeps and throughout the entire time driving. I even called roadside assistance thinking there was an issue with the truck but they cleared it to drive. Apparently management at his location knows about the issue and still decided to put me though the unbearable experience of driving with a loud beeping noise. I am not exaggerating, I rented a 26 foot truck and the beeping was loud.

Melissa W.
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They reserved on my account twice as much as they said and I had a different payment go thru because of it.

daryl B.
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Customer did not leave a comment.

Lashameka M.
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Thanks alot for the help.This location is the BEST

Tammy F.
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The manager, Donyell, helped me with a tire issue that we had during our rental and made it a smooth and easy transaction overall. She was fantastic!!

david A.
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Customer did not leave a comment.

KEITH W.
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Customer did not leave a comment.

Alexander L.
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I got charged for fuel when I put the gas tank at exactly the same place as when I got it and I got an extra charge for using the dolly because of the paper thin zip tie they use broke. And the dolly never once got used. the box truck was falling apart interior wise. and could barely get out of its own way running like crap.

Amanda M.
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Went to one location asked for a truck with the price 19.95$ they ended up getting me scheduled for a 29.95$ truck that I didn't ask for only needed a small truck for a washer and dryer. Got upset but the location I was at to pick up fixed the problem. Wish I would have known I was spending $100 for truck miles and gas because I would have paid someone gas to use there truck and not a uhaul. I could have saved so much more money instead of being broke now due to all the fees and crap for a uhaul truck. Never will I do that again.

Victor W.
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Customer did not leave a comment.

Clifford F.
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Very smooth I have rented from uhaul several times. I recommend to check in on line it cuts the time in half or more at the location I have never spent more than 15 mins after i reach the counter.

lacourtney L.
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My experience with them was GREAT!

Debbie H.
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You have the most friendlist of staff there. There really isnt anything that i could suggest doing differently sines they are the best. The manager i think her name is Donelle was so nice and took her time to explain everything. You have the best staff Aloha Debbie Hirose

ERNEST W.
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Customer did not leave a comment.

Tonya W.
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Customer did not leave a comment.

RICHARD B.
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Donyell Crews was professional, courteous, and extremely hard working. It was a pleasure conducting business with her.

dwight S.
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Customer did not leave a comment.

CLIFFORD L.
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Your representative was professional and courteous . Would recommend her for promotion.

ifeyinka H.
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Customer did not leave a comment.

DAVID B.
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Customer did not leave a comment.

Kayla M.
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Customer did not leave a comment.

clausell R.
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Excellent customer appreciation by management and staff

Kristian B.
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Great customer service!! I was in and out quickly.

angelia B.
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Customer did not leave a comment.

Kenya M.
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I was thankful for help I received

MERCEDES O.
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Customer did not leave a comment.

Tiffany F.
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Donyell was great and very helpful

KRISTIAN B.
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I think Donyell is the best!!! Great customer service at this location!!!

GLORIA W.
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Nothing everything was outstanding.

Robin L.
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When we walked into thw office we were greeted by a smiling face! I believe her name was Donray, not sure, i know the first part was Don. She was peppy and very professional and nice. That girl needs a raise!!!! Then when we dropped the truck off we were greeted by another very nice lady. It only took about five minutes and we were gone. We live in Brevard County and it was so nice to have everything ready as soon as we walked in. Thank you UHaul!!!

Michael M.
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Both women that helped me at this location were great! The one who initially rented my van was pleasant and prompt, I did not get her name. When I returned the van, Brenda was incredibly friendly and accommodating; she offered to take care of a rental day because of an issue I had with the vehicle... Something not even entirely the fault of uhaul! (stuck). Thanks again for the great service ; highly recommended!

June L.
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Extremely poor phone etiquette. Transmission and battery were bad. We were accused of theft because we needed extra days.

Lisa M.
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I had left my granddaughter ipad in the cargo van and when I drop the van off after hours I contact the office which I though I was talking to the office direct office to inform them to put it up and the very next day I went to pick it up the didn't have it and II track the ipad there. Very upset

Tonya W.
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Customer did not leave a comment.

Lloyd F.
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This was the best U-Haul experience my wife and I have ever had. The representative was polite, articulate, and overall had great customer service, explaining and answering in detail every question we had. Definitely will be using this location again!

sandra S.
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Customer did not leave a comment.

Louise R.
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Customer did not leave a comment.

lisa H.
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N/A

jerrod H.
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The manager Donyell is great!! She is very patient has A very good attitude bout her job she is a good asset to y'all company.. KEEP UP THE GOOD WORK!!! I WILL ALWAYS USE THIS LOCATION AND I WILL SPREAD THE WORD TOO ALL MY FRIENDS!!! Thanks Donyell for your work..

carol M.
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Customer did not leave a comment.

Lisa R.
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Customer did not leave a comment.

Felicia M.
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Customer did not leave a comment.

SHANTELL B.
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Very good experience!?

RERA W.
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Just keep providing excellent customer service..

Jennifer G.
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Staff was a pleasure to work with!

ZACHARY H.
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Keep doing what your doing. Also if possible...the trick return area needs to be better.

ALICIA J.
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Customer did not leave a comment.

Leslie G.
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Customer did not leave a comment.

Mark S.
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Customer did not leave a comment.

Erlinda Santos G.
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very satisfied customer.. Thank you very much

william R.
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Store front does not give you the idea it is a full service U-Haul distributor. I have lived here for 15 plus years and thought it was only a storage unit facility. Now that I know I can rent the normal U-Haul items, this locale is much more convenient than the one further away I have used in the past. 2 great employee's, very helpful who supported me in my rental process. Thanks

Julie S.
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Keep up the good work

ROBERT S.
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This moving experience was great with the great service ..Picking up and returning the truck was quick and easy..Many thanks RS

Paul R.
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Customer did not leave a comment.

chahone R.
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Customer did not leave a comment.

mikiesha R.
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Customer did not leave a comment.

LAURA L.
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The clearance height wasn't announced anywhere. I don't know if it was because it was a van but it's a nice thing to have. Also, the last time we rented a van there was no partition between the cargo part and the cab. This rental's van had a cage between the cab and cargo space which meant that we couldn't leave the ac on while we were organizing in the back without risking vehicle theft. As this is Florida, ac availability is quite key. These are suggestions, not complaints, we love this company and will readily choose you again.

Elaine R.
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The drop off went very smooth and quick. The young lady was very efficient and pleasant to deal with.

Susan A.
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Customer did not leave a comment.

KI'BRELLE W.
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I love the whole team i told the people next door who was also moving bout them and they went there as well and GM she is awesome and i think her so much for the help and friendliness

Barbara H.
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This is the second time this year I have rented a unit from this U-Haul location. Staff has always been very friendly and helpful.

Otmar G.
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Customer did not leave a comment.

Ashley F.
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This particular location was fine. Its the reservation department that I had problems with. Samuel was very nice and knowledgeable about the business.

Carl O.
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Customer did not leave a comment.

Ericka R.
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Customer did not leave a comment.

Vickey F.
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Been dping business here a long time.. Will always use this location..

Stephanie M.
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Customer did not leave a comment.

mariah H.
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The lady (Donyell) that serviced me in the morning with the pick up was outstanding. However, the man that serviced me that afternoon when I returned the product was very rude and degrading. He had absolutely no customer service skills, or people skills, at all, for that matter.

SHARDAI J.
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Customer did not leave a comment.

Shiquala B.
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They are always very nice and very professional here!! THE GENERAL MANAGER is awesome!!

brigett B.
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The Staff was Amazing!! Very Friendly and Extra Polite!!

Wilber G.
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Customer did not leave a comment.

Patrick M.
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Customer did not leave a comment.

TARNEISHA S.
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The service at this uhaul location was above and beyond excellent. The manager provided me with the rental truck that morning. Upon returning the vehicle I was greeted by another young lady that was smiling and very polite. The manager is setting a very good example of what excellent customer service looks like and her employees are following it.

MARK S.
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All good

david L.
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Easier access for turning Truck into aisles

Steve K.
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Change the name. It's not even close to the street it's named after. Makes it confusing to it location. Maybe Uhaul by the library 103rd. But overall good people working there.

booker A.
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Customer did not leave a comment.

GEORGE S.
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Thank you for excellent service!

Marshonne D.
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Customer did not leave a comment.

Michelle H.
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We ordered a dolly, however it was not in the van. We did not realize this until we had made it all the way to the furniture store and thus we had to drive all the way back since it was needed in order to move the furniture.

No reviews have been submitted for this location.

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